STANDING OPERATING

PROCEDURE “REFINANCING”

NATIONAL HIGHWAY AUTHORITY OF INDIA

 Table of Content
Contents

Standing Operating Procedure of Refinancing .................................................................................................................................. 2

CO Login .............................................................................................................................................................................................. 2
CGM-Fin Login .................................................................................................................................................................................... 5
GM-Finance ........................................................................................................................................................................................ 5
DGM-Finance Login ............................................................................................................................................................................ 6
PIU Login ............................................................................................................................................................................................. 6
RO Login .............................................................................................................................................................................................. 9
GM(Tech.) Login ............................................................................................................................................................................... 11
CGM(Tech.) Login ............................................................................................................................................................................. 13
CGM-Finance Login........................................................................................................................................................................... 15
GM-Finance Login ............................................................................................................................................................................. 15
DGM-Finance Login .......................................................................................................................................................................... 16
GM-Tech Login.................................................................................................................................................................................. 21
Annexure 1 ....................................................................................................................................................................................... 24
 Standing Operating Procedure of Refinancing

CO Login:
a) In Refinancing, the below screen will appear. Click on the “New” button.

• After clicking on the “New” button, the below screen will appear. Fill in all the required fields and click on the “Submit”
button. Now, the noting function will appear, as Annexure 1. Add a note and attach DSC for final submission.
1.
b) Note: Clicking the "Save as Draft" option will allow the user to save the fields. Users must select the "Update" option in
the "Action" button located in the Action tab in the main grid in order to continue on the same page.
c) After submission, the status will be “Submitted by Concessionaire” as shown in the screenshot attached below. With
the “Action” button, the user can withdraw the request by clicking on the “Withdraw” option.
 CGM-Fin Login
a) In the user login, the below screen will appear where the user can take action by clicking on the “Action”
button in the “Action” Tab.
• In case of any Query/Clarification required by User, User can opt for the “Seek Clarification” option from
the drop-down menu highlighted below. After that, the page will appear as per “Annexure 1”.
• User can also select the “Reject” option from the drop-down menu highlighted below. The page will
appear as per “Annexure 1”.
• User can select the “Forward to HQ-GM (Fin)” option from the drop-down menu highlighted below. The
Noting Function will appear, as per Annexure 1. Add a note and attach DSC for final submission. Where
the user can comment and forward the above request to HQ-GM(Fin).

• When the user clicks on “Forward to HQ-GM(Fin)” the status will appear on “Status” Tab as “Recommended to
GM(Fin.)”.

GM-Finance
a) In the user login, the below screen will appear where the user can take action by clicking on the “Action”
button in the “Action” Tab.
b) In case of any Query/Clarification required by the User, User can opt for the “Seek Clarification” option from
the drop-down menu highlighted below. After that, the page will appear as per “Annexure 1”.
c) User can select the “Forward to DGM (Fin)” option from the drop-down menu highlighted below. The Noting
Function will appear, as per “Annexure 1”. Add a note and attach DSC for final submission. Where the user
can comment and forward the above request to DGM(Fin).

d) Once user clicks on Forward to DGM (Fin.), the status will change to “Recommended to DGM(Fin.)”.
 DGM-Finance Login
a) In the user login, the below screen will appear where the user can take action by clicking on the “Action”
button in the “Action” Tab.

b) In case of any Query/Clarification required by the User, User can opt for the “Seek Clarification” option from
the drop-down menu highlighted below. After that, the page will appear as per “Annexure 1”.
c) User can select the “Forward to PIU for Part B” option from the drop-down menu highlighted below. The
Noting Function will appear, as per “Annexure 1”. Add a note and attach DSC for final submission. Where the
user can comment and forward the above request to PIU.

PIU Login
a) In the user login, the below screen will appear where the user can take action by clicking on the “Action”
button in the “Action” Tab.

b) In case of any Query/Clarification required by the User, User can opt for the “Seek Clarification” option from
the drop-down menu highlighted below. After that, the page will appear as per “Annexure 1”.
c) User can select the “Submit Part B Form and Forward to RO” option from the drop-down menu highlighted.
d) If the user clicks on “Submit Part B Form and Forward to RO”, the below screen will appear. Fill the
information and click on “Submit” button.
The Noting Function will appear, as per “Annexure 1”. Add a note and attach DSC for final submission. Where
the user can comment and forward the above request to RO.
 RO Login
a) In the user login, the below screen will appear where the user can take action by clicking on the “Action”
button in the “Action” Tab.

b) In case of any Query/Clarification required by the User, User can opt for the “Seek Clarification” option from
the drop-down menu highlighted below. After that, the page will appear as per “Annexure 1”.
c) User can select the “Forward to GM(Tech) for Part B review” option from the drop-down menu highlighted
above.
d) If the user clicks on “Forward to GM(Tech) for Part B review”, the below screen will appear. Fill the
information and click on “Submit” button.
The Noting Function will appear, as per “Annexure 1”. Add a note and attach DSC for final submission. Where
the user can comment and forward the above request to GM(Tech.).
 GM(Tech.) Login
a) In the user login, the below screen will appear where the user can take action by clicking on the “Action”
button in the “Action” Tab.

b) In case of any Query/Clarification required by the User, User can opt for the “Seek Clarification” option from
the drop-down menu highlighted below. After that, the page will appear as per “Annexure 1”.
c) User can select the “Forward to CGM(Tech) for Part B review” option from the drop-down menu highlighted
above.
d) If the user clicks on “Forward to CGM(Tech) for Part B review”, the below screen will appear. Fill the
information and click on “Submit” button.
The Noting Function will appear, as per “Annexure 1”. Add a note and attach DSC for final submission. Where
the user can comment and forward the above request to CGM(Tech.).
 CGM(Tech.) Login
a) In the user login, the below screen will appear where the user can take action by clicking on the “Action”
button in the “Action” Tab.

b) In case of any Query/Clarification required by the User, User can opt for the “Seek Clarification” option from
the drop-down menu highlighted below. After that, the page will appear as per “Annexure 1”.
c) User can select the “Recommended to CGM(Fin)” option from the drop-down menu highlighted above.
d) If the user clicks on “Recommended to CGM(Fin)”, the below screen will appear. Fill the information and click
on “Submit” button.
The Noting Function will appear, as per “Annexure 1”. Add a note and attach DSC for final submission. Where
the user can comment and forward the above request to CGM(Fin.).
 CGM-Finance Login
a) In the user login, the below screen will appear where the user can take action by clicking on the “Action”
button in the “Action” Tab.

b) In case of any Query/Clarification required by the User, User can opt for the “Seek Clarification” option from
the drop-down menu highlighted below. After that, the page will appear as per “Annexure 1”.
c) User can select the “Forward to GM (Fin.)” option from the drop-down menu highlighted above.
d) If the user clicks on “Forward to GM (Fin.)”, the Noting Function will appear.
The Noting Function will appear, as per “Annexure 1”. Add a note and attach DSC for final submission. Where
the user can comment and forward the above request to CGM(Fin.).

GM-Finance Login
a) The below screen will appear the user screen. User can take action as mentioned below by clicking on “Action” button.

b) In case of any Query/Clarification required by User, User can opt for the “Seek Clarification” option from the drop-down
menu highlighted below. After that, the page will appear as per “Annexure 1”.
c) If the user clicks on “Forward to DGM(Fin.)”, The Noting Function will appear, as per “Annexure 1”. Add a note
and attach DSC for final submission. Where the user can comment and forward the above request to
DGM(Fin.).
 DGM-Finance Login
a) The below screen will appear the user screen. User can take action as mentioned below by clicking on “Action” button.
b) In case of any Query/Clarification required by User, User can opt for the “Seek Clarification” option from the drop-down
menu highlighted below. After that, the page will appear as per “Annexure 1”.

c) In case of any Query/Clarification required by Contractor, DGM(Fin.) can opt for the “Query to Concessionaire” option
from the drop-down menu highlighted above. After that, the page will appear as per “Annexure 1”.
d) If the user clicks on “Proposal Submission Status”, the below screen will appear. Fill the information and click on
“Submit” button.
e) After submission of the Proposal, the status will get updated to “Proposal submitted by DGM(Fin.)”. Now user has to
Upload E-File Status by clicking on “Completion Status” as mentioned below.

f) The below screen will appear after the user clicks on Completion Status. Fill the required field and click on “Submit”.
g) The Status will get updated on the main grid in Status tab. The below screen will appear the user screen. User can take
action as mentioned below by clicking on “Action” button.

h) After Completion Status submission by DGM(Fin.), Options of “Issue In-Principle Letter” & “Issue rejection Letter” will
appear in Action Button.
i) On the main grid of the user, the user needs to click on the “Action” button and then click on “Issue In-Principle Letter”
as mentioned above, the below Form will appear.
Note: The user can Generate/Upload letter by selecting the option as mention in the below screenshot.

j) After submitting the Approval Letter, the below screen will appear where user needs to Add Notes. User will write
the note and click on “Sign & Save”.
 k) The status will get updated on the main screen of the user (In Case of “Issue In-Principle Letter”).
l) If the user clicks on “Issue rejection Letter”, as mentioned above, the below Form will appear.

Note: The user can Generate/Upload letter by selecting the option as mention in the below screenshot.

m) After submitting the Rejection Letter, the below screen will appear where user needs to Add Notes. User will write
the note and click on “Sign & Save”.

The Flow (Process) will END here (In Case of “Issue rejection Letter”).

b) The Status will get updated on the main grid in Status tab. The below screen will appear the user screen. User can take
action as mentioned below by clicking on “Action” button.
 c) If the user clicks on “Forward to GM (Tech)”, the Noting Function will appear.

The Noting Function will appear, as per “Annexure 1”. Add a note and attach DSC for final submission. Where
the user can comment and forward the above request to GM(Tech).

GM-Tech Login
a) On the main grid of the user, the following screen will appear. The user needs to click on the “Action” button and then click
on “Upload Draft Supplementary Agreement” as mentioned below.

b) The following screen will appear once the user clicks on “Upload Draft Supplementary Agreement. Fill in the required field
and click on “Submit”.
 c) After submitting the Draft Supplementary Agreement, the below screen will appear where user needs to Add Notes. User
will write the note and click on “Sign & Save”.

d) The status will get updated on the main screen of the user as mentioned below. User can take action as mentioned below
by clicking on “Action” button.

e) On the main grid of the user, the following screen will appear. The user needs to click on the “Action” button and then click
on “Upload Final Supplementary Agreement” as mentioned below.
f) After submitting the Final Supplementary Agreement, the below screen will appear where user needs to Add Notes. User
will write the note and click on “Sign & Save”.

NOTE: - Now, All the User Can View the submitted form & Activity Log by Clicking View Button.
Annexure 1