Job description (AFC: JM016/21)
Job title: Patient Pathway Administrator
Clinical Service Unit: Cancer and Haematology
Division: Medicine
Corporate Area: N/A
Agenda For Change Number:
Salary band: Band 3
Responsible to: Operational manager cancer services
Accountable to: Head of cancer services
Hours per week 15 hours
Location: MKUH
Manages: Direct reports:
Indirect reports:
Milton Keynes Hospital Standards, Commitments and
Behaviours
By living up to our values of We Care, We Communicate, We Collaborate and We
Contribute we deliver more than just a quality patient experience because we:
• We deliver safe effective and high quality care for every patient. We treat everyone who
uses our services with dignity, respect and compassion and we treat each other as we
would wish to be treated ourselves.
• We say #hellomynameis, we keep patients informed, involved and engaged in their
treatment and care; and each other about what’s happening in our hospital. We know
we can speak up to make sure our hospital is safe and our patients are well cared for.
• We are #teamMKUH. We work together and with GP’s, primary care, community care,
social care and mental health providers and other hospitals to deliver great care and
services for people in Milton Keynes, Buckinghamshire and beyond.
• We develop goals and objectives in support of the hospital’s vision and strategy. We are
willing to join and play our part to make our hospital the best it can be. We acknowledge
and share best practice so that others can learn what works well and we learn from
others so that we keep improving the services we provide.
Aim of the role
Responsible for providing a wide range of administration and clerical support to the coordinators,
consultants and haematology team to facilitate a smooth, efficient and confidential patient pathway.
Key working relationships
Internally
• Work with all members of the haematology, oncology team- medical and nursing
staff, health care professionals and administrative staff.
• Staff within the Trust who provide support services e.g. IT, radiology, pharmacy.
Externally
• Patients and members of the public
• Tertiary centres
•
Main duties and responsibilities
Trust responsibilities:
• To be part of the haematology team and work to ensure the objectives of the Trust
are achieved.
• To contribute to the Trust complying with clinical governance and risk management.
Main Tasks and Responsibilities:
• Excellent communication and interpersonal skills to deal with patients.
• High Standard of organizational and administration ability
• Good Keyboard Skills to ensure accurate data entry.
• Good organizational skills
• Ability to work on own initative
• Ability to prioritise own work load.
• Numerate & IT literate – skill must include word and excel
• Excellent telephone manner.
• Ability to work as part of a team with a friendly and approachable manner
• Ability to demonstrate a ‘Can-Do’ attitude and work under pressure
• Understanding of confidentially
• Work with and maintain guidelines and policies related to patient access.
• Liase with outside agencies including GP surgeries, health centres, private hospitals,
nursing homes and tertiary centres..
• Respond to patient queries.
• Make and re-schedule appointments as required.
• Deal with incoming mail..
• Order supplies as required.
• Contact patients to remind them about their appointments.
• Assist in dealing with patient complaints.
• Book interpreters for patients.
• Assist in training new staff as required.
Key Performance Indicators
Work to Key Performance Indicators for the Department for the purpose of quality and
performance monitoring against organisational objectives.
The job description is not intended to be exhaustive and it is likely that duties may be
altered from time to time in the light of changing circumstances and after consultation with
the post holder.
Effort, skills and working conditions
Physical A high degree of display screen equipment working is required.
skills
Physical A combination of sitting, standing and walking.
effort
Mental effort Booking process and data entry requires absolute accuracy. Need to be
able to deal with frequent interruptions due to the nature of the role.
Emotional Exposure to potentially upsetting health care information, due to frequent
effort telephone contact with patients and health care professionals.
Working High level of computer usage.
conditions
Performance management and appraisal
All staff are expected to participate in individual performance management process and
reviews.
Personal development and training
MKUH actively encourages development within the workforce and employees are required
to comply with trust mandatory training. MKUH aims to support high quality training to NHS
staff through various services. The trust is committed to offering learning and development
opportunities for all full-time and part-time employees.
General
Although MKUH is predominantly based on one site, the Trust does have buildings/services
throughout Milton Keynes and the surrounding area. You will have a named base but may,
from time to time, be asked to work from home or from any of the MKUH sites.
All staff are required to comply at all times with any regulations issued by the Trust,
especially those governing Health and Safety at Work and Infection Prevention and Control
and to ensure that any defects which may affect safety at work are brought to the attention
of the appropriate manager. All staff are required to work in a way that promotes the safety
of our patients, staff and public by proactively preventing and managing patient safety
incidences.
Reducing risk is everyone's responsibility. All staff must attend training identified by their
manager, or stated by the Trust to be mandatory. The Trust uses risk assessments to
predict and control risk and the incident reporting system to learn from mistakes and near
misses and so improve services for patients and staff. All staff are expected to become
familiar with these systems and use them
The prevention and control of infection is a core element in the organisation's clinical
governance, managing risk and patient safety programmes. In consequence, all
employees are expected to:-
i) Follow consistently high standards of infection control practice, especially with reference
to hand hygiene and aseptic techniques,
ii) Be aware of all Trust infection control guidelines and procedures relevant to their work.
All staff are required to respect confidentiality of all matters that they may learn relating to
their employment, other members of staff and to the general public. All staff are expected
to respect the requirements under the Data Protection Act 2018.
All staff have a responsibility for safeguarding children, young people and vulnerable adults
in the course of their daily duties and for ensuring that they are aware of the specific duties
relating to their role.
The trust values equality and diversity in employment and in the services we provide. All
staff are responsible for ensuring that the trust’s policies, procedures and obligation in
respect of promoting equality and diversity are adhered to in relation to both staff and
services.
Staff are responsible for ensuring that they do not abuse their official position for personal
gain or to benefit their family or friends. The trust’s standing orders require any officer to
declare any interest, direct or indirect with contracts involving the trust. Staff are not allowed
to further their private interests in the course of their NHS duties.
If you have responsibility for a budget you are expected to operate within this and under the
trust’s standing financial instructions (available in the intranet’s policies section) at all times.
This job description reflects the present requirements and objectives of the post; it does not
form part of your contract of employment. As the duties of the post change and develop the
job description will be reviewed and will be subject to amendment, in consultation with the
post holder.
All staff are required to maintain professional standards such that they can pass all NHS
Employer’s standard pre-employment checks, including Fit & Proper Person Regulation
tests for VSM roles, throughout the lifetime of their employment at the Trust.
