1

Product Maintenance Manual

Issued by: T&SD WW Service
Date of issue: 2025/6/3
Lenovo Idea Tab
TB336FUZU
Document version: 1.0.1
Read this guide carefully before repair

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Disclaimer

INFORMATION CONTAINED IN THIS DOCUMENT IS STRICTLY PRIVATE, PROPRIETARY, CONFIDENTIAL AND

PERSONAL TO RECIPIENT (“CONFIDENTIAL INFORMATION”) AND SHOULD NOT BE COPIED, DISTRIBUTED
OR REPRODUCED IN WHOLE OR IN PART, OR DISCLOSED IN ANY MANNER TO ANY THIRD PARTY WITHOUT
THE PRIOR WRITTEN CONSENT OF LENOVO.

RECIPIENT OF THIS DOCUMENT SHALL (A) ONLY USE CONFIDENTIAL INFORMATION FOR REPAIRING
LENOVO OR MOTOROLA PRODUCTS (“THE PURPOSE”); (B) ONLY SHARE CONFIDENTIAL INFORMATION
WITH INDIVIDUALS WHO NEED TO KNOW AND WHO AGREE IN WRITING TO KEEP THE INFORMATION
CONFIDENTIAL ON SUBSTANTIALLY THE SAME TERMS AS THOSE CONTAINED IN THIS DISCLAIMER; (C)
PROTECT AND PREVENT UNAUTHORIZED USE OR DISCLOSURE OF CONFIDENTIAL INFORMATION WITH THE
SAME DEGREE OF CARE RECIPIENT USES FOR RECIPIENT’S OWN SENSITIVE INFORMATION, AND NO LESS
THAN REASONABLE CARE BASED ON THE TYPE OF CONFIDENTIAL INFORMATION; (D) FULLY COOPERATE
WITH LENOVO TO INVESTIGATE ANY UNAUTHORIZED USE OR DISCLOSURE OF THE CONFIDENTIAL
INFORMATION, INCLUDING PROVIDING A LIST OF INDIVIDUALS WHO HAD ACCESS TO THE CONFIDENTIAL
INFORMATION; AND RETURN OR DESTROY THE CONFIDENTIAL INFORMATION UPON LENOVO’S WRITTEN
REQUEST.

RECIPIENT HEREBY ACKNOWLEDGES THAT UNAUTHORIZED DISCLOSURE OR USE OF CONFIDENTIAL

INFORMATION MAY CAUSE IRREPARABLE HARM AND SIGNIFICANT INJURY TO LENOVO, THE EXTENT OF
WHICH MAY BE DIFFICULT TO ASCERTAIN AND FOR WHICH MONEY DAMAGES MAY NOT BE AN ADEQUATE
REMEDY. ACCORDINGLY, LENOVO SHALL BE ENTITLED TO IMMEDIATE INJUNCTIVE RELIEF TO ENFORCE THE
OBLIGATIONS OF RECIPIENT UNDER THIS DISCLAIMER, IN ADDITION TO ANY OTHER RIGHTS AND REMEDIES
IT MAY HAVE AT LAW.

CONFIDENTIAL INFORMATION REMAINS THE PROPERTY OF LENOVO. EXCEPT FOR THE RIGHT TO ACCESS
AND USE CONFIDENTIAL INFORMATION IN FURTHERANCE OF THE PURPOSE, NO LICENSE OR OTHER RIGHT
TO CONFIDENTIAL INFORMATION OR TO LENOVO’S INTELLECTUAL PROPERTY IS GRANTED OR IMPLIED BY
THIS DISCLAIMER.

ALL INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” AND WITHOUT ANY WARRANTY
WHATSOEVER, WHETHER EXPRESS, STATUTORY, OR IMPLIED, AS TO ITS ACCURACY, COMPLETENESS, OR
PERFORMANCE.

BY ACCESSING THIS DOCUMENT, RECIPIENT ACKNOWLEDGES, ACCEPTS AND AGREES TO THE FOREGOING.

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Revision History

Revision Date Notes

1 5/24/2025 Initial Release
2 6/3/2025 Update EU regulation

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Contents
Revision History .......................................................................................................................................... 3
1. About this manual ................................................................................................................................. 5
2. Safety Information................................................................................................................................. 6
2.1 General safety ................................................................................................................................... 7
2.2 Electrical safety ................................................................................................................................ 8
2.3 Safety inspection guide ................................................................................................................. 9
2.4 Handling devices that are sensitive to electrostatic discharge ..................................... 10
2.5 Grounding requirements ............................................................................................................ 11
2.6 Safety notices multilingual translations ............................................................................... 12
3. Product Introduction .......................................................................................................................... 13
3.1 Product Appearance ..................................................................................................................... 13
3.2 Product Location............................................................................................................................ 13
3.3 Product Spec ................................................................................................................................... 14
3.4 Accessory ......................................................................................................................................... 15
3.5 What’s in the box ........................................................................................................................... 15
4. Warranty Information ......................................................................................................................... 16
4.1 How to find SN ................................................................................................................................ 16
4.2 Warranty lookup ............................................................................................................................ 16
5. Diagnostic ............................................................................................................................................... 19
5.1 Web Trouble Shooting ................................................................................................................. 19
5.2 Built in Hardware diagnostic .................................................................................................... 23
5.2 .1 Factory Reset ................................................................................................................................. 24
5.2 .1 Diagnostics .................................................................................................................................... 27
6. Rescue and Smart Assistant ............................................................................................................. 28
7. Lenovo APP ............................................................................................................................................ 81
8. Product Disassembly .......................................................................................................................... 82
8.1 Repair Tool....................................................................................................................................... 82
8.2 Common Repair Tips .................................................................................................................... 83
8.3 Key Tips............................................................................................................................................. 84
8.4 Disassembly SOP ........................................................................................................................... 85
9. Part Replacement Repair .................................................................................................................. 94
9.1 Explosive View................................................................................................................................ 94
9.2 How to Order PN ............................................................................................................................ 95
10. Accessories .......................................................................................................................................... 99

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1. About this manual
This Product Maintenance Manual (PMM) is a service handbook provides outlines and details on product
service business operation from a service engineering perspective, which will be helpful to Lenovo service
support functions globally as reference.
For content that are mentioned but not elaborated in this handbook will be highlighted where to find in sub
files.

Important
This manual includes technical instructions for replacing genuine parts in this product.
Read the entire manual before your repair.
Always use the latest version of this product service manual for repair.

Cautions and Warnings

Failure to follow the repair instructions or not to use genuine parts or proper tools may damage the device or
compromise the device’s functionality or water resistance.
The tablet components may be damaged by electrostatic discharge (ESD). Always use an ESD mat and
ground strap when working with internal components.
Turn off the device before repair.
Loose screws, extra screws, or small parts inside the device can cause safety issue. Set aside all parts and
screws removed during repair

Marketing Name
Lenovo Idea Tab

Model Name
Lenovo TB336FUZU

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2. Safety Information

This chapter presents the following safety information that you need to get familiar with before you
service a Lenovo product:
• “General safety”
• “Electrical safety”
• “Safety inspection guide”
• “Handling devices that are sensitive to electrostatic discharge”
• “Grounding requirements”
• “Safety notices: multilingual translations”

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2.1 General safety

Follow these rules below to ensure general safety:

• Observe a good housekeeping in the area where the machines are put during and after the
maintenance.
• When lifting any heavy object:
1. Make sure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift it.
4. Lift it by standing or pushing up with your leg muscles; this action could avoid the strain from the
muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that
you think is too heavy for you.
• Do not perform any action that causes hazards to the customer, or that makes the machine
unsafe.
• Before you start the machine, make sure that other service representatives and the customer are
not in a hazardous position.
• Place removed covers and other parts in a safe place, keeping them away from all personnel,
while you are servicing the machine.
• Keep your tool case away from walk areas so that other people will not trip it over.
• Do not wear loose clothing that can be trapped in the moving parts of the machine. Make sure
that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Insert the ends of your necktie or scarf inside clothing or fasten it with the nonconductive clip,
about 8 centimeters (3 inches) from the end.
• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.

Attention: Metal objects are good electrical conductors.

• Wear safety glasses when you are hammering, drilling, soldering, cutting wire, attaching springs,
using solvents, or working in any other conditions that may be hazardous to your eyes.
• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety
device that is worn or defective.
• Reinstall all covers correctly before returning the machine to the customer.
• Fan louvers on the machine help to prevent the overheating of internal components. Do not
obstruct fan louvers or cover them with labels or stickers.

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2.2 Electrical safety

Observe the following rules when working on electrical equipments.

Important:
Use only approved tools and test equipments. Some hand tools have handles covered with a soft material
that does not insulate you when working with live electrical currents.
Many customers have rubber floor mats near their machines that contain small conductive fibers to
decrease electrostatic discharges. Do not use such kind of mat to protect yourself from electrical shock.

• Find the room emergency power-off (EPO) switch for disconnecting the switch or electrical outlet.
If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly.
• Do not work alone under hazardous conditions or near the equipment that has hazardous
voltages.
• Disconnect all power before:
— Performing a mechanical inspection
— Working near power supplies
— Removing or installing main units
• Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the
customer to power-off the wall box that supplies power to the machine, and to lock the wall box in
the off position.
• If you need to work on a machine that has exposed electrical circuits, observe the following
precautions:
— Ensure that another person, familiar with the power-off controls, is near you.

Attention: Another person must be there to switch off the power, if necessary.
— Use only one hand when working with powered-on electrical equipment;
keep the other hand in your pocket or behind your back.

Attention: An electrical shock can occur only when there is a complete circuit. By observing the
above rule, you may prevent a current from passing through your body.
— When using testers, set the controls correctly and use the approved probe leads and
accessories for that tester.
— Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such
as metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; instructions for
these precautions are in the safety sections of maintenance information. Be extremely careful
when you measure the high voltages.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
• Do not use worn or broken tools and testers.
• Never assume that power has been disconnected from a circuit. First, check it to make sure that
it has been powered off.

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2.3 Safety inspection guide

The purpose of this inspection guide is to assist you in identifying potential unsafe conditions. As
each machine was designed and built, required safety items were installed to protect users and
service personnel from injury. This guide addresses only those items. You should use good
judgment to identify
potential safety hazards according to the attachment of non-Lenovo features or options not
covered by this inspection guide.
If any unsafe conditions are present, you must determine how serious the apparent hazard could
be and whether you can continue without first correcting the problem.

Consider these conditions and the safety hazards they present:

• Electrical hazards, especially primary power (primary voltage on the frame can cause serious or
fatal electrical shock)
• Explosive hazards, such as a damaged CRT face or a bulging capacitor
• Mechanical hazards, such as loose or missing hardware
To determine whether there are any potential unsafe conditions, use the following checklist at the
beginning of every service task. Begin the checks with the power off, and the power cord
disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Turn off the product. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external ground pin and the frame ground.
b. The power cord should be the type specified in the parts list.
c. Insulation must not be frayed or worn.
4. Check for cracked or bulging batteries.
5. Remove the cover.
6. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-
Lenovo alterations.
7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination,
water or other liquids, or signs of fire or smoke damage.
8. Check for worn, frayed, or pinched cables.
9. Check that the power-supply cover fasteners (screws or rivets) have not been removed or
tampered with.

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2.4 Handling devices that are sensitive to electrostatic discharge

Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive
to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge
between objects. Protect against ESD damage by equalizing the charge so that the machine, the
part, the work mat, and the person handling the part are all at the same charge.

Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted here.

2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.

When handling ESD-sensitive parts:

• Keep the parts in protective packages until they are inserted into the product.
• Avoid contact with other people.
• Wear a grounded wrist strap against your skin to eliminate static on your body.
• Prevent the part from touching your clothing. Most clothing is insulative and retains a charge
even when you are wearing a wrist strap.
• Use the black side of a grounded work mat to provide a static-free work surface. The mat is
especially useful when handling ESD-sensitive devices.
• Select a grounding system, such as those listed below, to provide protection that meets the
specific service requirement.

Notes:

The use of a grounding system to guard against ESD damage is desirable but not necessary.

— Attach the ESD ground clip to any frame ground, ground braid, or green wire ground.
— When working on a double-insulated or battery-operated system, use an ESD common ground
or reference point. You can use coax or connector outside shells on these systems.
— Use the round ground prong of the ac plug on ac-operated computers.

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2.5 Grounding requirements

Electrical grounding of the computer is required for operator safety and correct system function.
Proper grounding of the electrical outlet can be verified by a certified electrician.

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2.6 Safety notices multilingual translations

The safety notices in this section are provided in English, French, German, Hebrew, Italian,
Japanese, and Spanish.

Safety notice 1
Before the computer is powered on after FRU replacement, make sure all screws, springs, and
other small parts are in place and are not left loose inside the computer. Verify this by shaking
the computer and listening for rattling sounds. Metallic parts or metal flakes can cause
electrical shorts.
Avant de remettre l’ordinateur sous tension après remplacement d’une unite en clientèle,
vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour ce
faire, secouez l’unité et assurez-vous qu’aucun bruit suspect ne se produit. Des pieces
métalliques ou des copeaux de metal pourraient causer un court-circuit.
Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, muß
sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile fehlen oder im
Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf Klappergeräusche
geprüft werden. Metallteile odersplitter können Kurzschlüsse erzeugen.

Prima di accendere l’elaboratore dopo che é stata effettuata la sostituzione di una FRU,
accertarsi che tutte le viti, le molle e tutte le altri parti di piccolo dimensioni siano nella corretta
posizione e non siano sparse all’interno dell’elaboratore. Verificare ciò scuotendo l’elaboratore
e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti metallici possono
provocare cortocircuiti pericolosi.

Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los
tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran
sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles ruidos
que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos.
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3. Product Introduction

3.1 Product Appearance

3.2 Product Location

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3.3 Product Spec

11”. 2.5K (2560*1600) , 90Hz refresh rate, 500nits

Display
Paper-like anti-glare matte display for Matte Edition

Dimension 254.59mm x 166.15mm x 6.99mm

Weight 480g±10g

MediaTek Dimensity 6300, Octa-core processor

Processor
(Antutu score: 437K)

4GB + 128GB | 8GB + 128GB | 8GB + 256GB

Memory
Expandable MicroSD card up to 1TB

Launched with Android 15

OS
OS upgrades until Android 17, 4 years security patches updates

Front: 5MP FF
Cameras
Rear: 8MP AF

Speakers 4 speakers tuned by Dolby Atmos

802.11 a/b/g/n/ac: Wi-Fi 5, 2.4G+5G | BT5.2

Wireless Connectivity
GPS + GLONASS + Galileo

GSM: 850/900/1800/1900
UMTS: B1/2/4/5/6/8/19
5G Connectivity FDD- LTE: B1/2/3/4/5/7/8/12/13/18/19/20/25/26/28(a+b)/66
TDD- LTE: B38/40/41
NR Sub-6: n1/2/3/5/7/8/20/26/28/38/40/41/66/71/77/78

Sensors Accelerometer Sensor | Ambient-light Sensor | Hall sensor

USB Type-C™ 2.0/Charging

3.5mm Audio Jack
I/O
MicroSD slot
Pogo-pin for folio keyboard

7040mAh (typ. capacity)

Battery 20W Charging
up to 12 hrs of YouTube Streaming

Color Options Luna Grey | Polar Blue

Lenovo Tab Pen

Lenovo Tab Pen Plus
Compatible Accessories
Lenovo Folio Case
Lenovo Folio Keyboard (Pogo pin connected)

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3.4 Accessory

3.5 What’s in the box

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4. Warranty Information

4.1 How to find SN

There are several ways to find you device ID, which determine by the serial number (SN) usually.
And the SN is important for product warranty identify. Lenovo T&SD product’s SN is usually
composed 34 based of 8-digit number.

Method for SN find Demo

Method-1: Back of device product
label

Method-2:
Find SN on SIM tray label

Method-3: in Android OS
PATH 1: [Settings /system /About
tablet /Model /Serial number]

PATH 2: [Settings /system /About

tablet /Status /Serial number]

Method-4:
Input ####2222# in setting search bar
to find PCBA SN (PN) and SN

4.2 Warranty lookup

Go to https://support.lenovo.com/us/en/

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 Click View PC Support;

Input the SN then click search icon;

Then you can find the product’s warranty information.

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5. Diagnostic

5.1 Web Trouble Shooting

1. Go to https://support.lenovo.com/us/en/
Then click View PC Support;

2. Input the SN then click search icon;

3. Click “Troubleshoot & Diagnose” at the left panel, then select the icon “Operating System
Diagnostics”;

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4. Follow the instruction, click the button “GET STARTED”;

5. It will show the warranty information and then just click “ Confirmed”;

6. Click the failure you meet…

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7. . Follow the instruction step by step strictly.

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5.2 Built in Hardware diagnostic

By the preload quick factory recovery and hardware self-diagnosis module, to realize device
factory reset or function diagnostics quickly.

Step-1. Enter the system (unlocked account status) and keep pressing the Volume up key no less
than 10 seconds.

Step-2. The Factory Reset and Hardware Diagnostics Self-diagnosis page will appear.

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5.2 .1 Factory Reset

Step-1. In the self-diagnostics page, click the Reset icon as demoed below, and make sure the
battery volume is no less than 30% or keep the external USB charger connecting.
When you choose to do this, it means that all personal data in tablet have be backup or no
need anymore.

Step 2. The following data will be completely lost after system recovery...
 Your Google account
 System and app data and settings
 Download apps
 Music
 Photos
 Other user data
 Inner storage backup data

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Step-3. To check to and perform this ERASE EVERYTHING operation step

Step 4. The system will restart automatically and wait about 2 minutes.

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5.2 .1 Diagnostics

Step-1. In the self-diagnostics page, click the Diagnostics icon to start hardware diagnostics of
the tablet.

Step-2. Click the function icon to start test. OR click on One Key Detection to do all tests with
only one click.

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6. Software Fix
Software Fix Overview
Software Fix is a software tool that helps manage Lenovo and Motorola Android devices for end users. Its
key functions include:

a. My Device: Connect the device via USB cable or Wi-Fi and manage pictures, videos, music,
contacts, file management, backup & restore, and one-click clone.
b. Rescue: Rescue the device from a software-induced un-operational status.
c. Support: It contains tips, forums, Moli, and warranty information. Tips provide online how-tos and
solutions for devices; Forum allows users to submit questions, suggestions, and discuss with other
users; Moli provides online support via chat; Warranty checks the device's warranty.
d. Toolbox: Provides several tools such as GIF maker, ringtone maker, etc.
New functions are planned and will be available soon.

Software Fix is composed of 2 parts:

1) PC client: This part allows users to access the software on their computer.
2) Android APP: This part runs on the user's Android device and provides the main functionality of the
software.
Software Fix Client Introduction

a. Top function bar

b. Notification
c. Download
d. Setting management (Software update, language change etc.)
e. User (Register etc.)
f. Client control (Minimize, exit)
g. Software Fix version info

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 h. The verification code for connected devices.
i. The help includes guide and FAQ.

System Requirement
Software Fix supports the following Windows operating systems:

➢ Windows 11 (64 bit)

➢ Windows 10
Mobile Assistant App Introduction

a. Connection status indicator (Disconnected,

connecting, USB/Wi-Fi connected)
b. Scan button
c. Transfer Data
d. Hardware test
e. About and Privacy

Lenovo – PROPRIETARY Page 29

 Connecting via USB
1) Connect device with USB cable.
2) Turn on USB debug mode on device.

3) Authorize.

4) Once connected successfully, the Software Fix client will automatically install the Mobile Assistant App
on your device.
5) After installation, please ensure that you maintain the USB connection. Click ‘I agree with Lenovo Privacy
Policy’. Enter the verification code and the Software Fix client will establish a connection with the
Mobile Assistant App.
Connect via Wi-Fi
1) First, connect your device to the computer using a USB cable. The Software Fix client will then
automatically install the Mobile Assistant App on your device.
2) Once you can see the Mobile Assistant App on your mobile device, safely disconnect the USB cable from
your device.
3) Connect the device and PC to the same Wi-Fi network. On the Mobile Assistant App, tap the "Scan"
button located at the top to scan the QR code displayed on the Software Fix PC client. Enter the
verification code shown near the QR code on the PC client.

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Hardware test
Click "Hardware test" to enter the hardware test page, hardware test will check if your device's hardware is
functioning properly. It supports detecting Speaker, Ear Speaker, Microphone, Vibration, Rear Camera, Front
Camera, Display, Distance Sensor, Touch Screen, Battery, Gravity Sensor and WLAN.

Click an item’s icon to begin hardware detection for this device.

For example:

Click the Speaker icon to access the "Test" page. Then, click on the "Test" button to initiate the testing of your
device's Speaker. Once the test is complete, a test result page will appear displaying the outcome of the Speaker
test.

2|Page
Click "Yes" to finish the inspection of your device's Speaker. If you wish to retest the Speaker, click "No", and
then click on "Check Again" to begin the testing process once more.

Transfer Data
Transfer data is used to transfer files between two devices, supporting the transfer of images, videos, music,
files, contacts, SMS, and call logs.

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1. Click on “Transfer Data” and select receive or send file. The sending device needs to select the receiving
device OEM, which currently supports Samsung, Moto, Lenovo.

2. Enter the search device interface, the sending device is waiting to be connected, search for nearby enabled
WLAN devices on the receiving device and click on the device name that needs to be connected.

Note: a. The receiving and sending devices need to open WLAN.

b. The first connection to the sending device requires approval of the connection request.

4|Page
3. Two devices start to establish a connection. After successful establishment, the sending device displays the
connection code, enter the connection code on the receiving device, click on “Connect”.

4. Enter the transmission homepage. The sending device displays the file list, and the receiving device displays
the successful connection'.

5|Page
5. Select the file, click on “Start sending”, and start transferring files.

6. Transfer completed, click on 'Completed and Exit' to return to the transfer homepage

6|Page
Setup
Setup Details
1. Double click the installation file “Software Fix_setup.exe” to open the installer, you can click drop-down list
to set client’s language. And then click “Ok”.

2. Click “Next” to enter the next page.

7|Page
3. Accept license agreement and click “Next”.

4. Change the installation path by click “Browse…” if you want, and then click “Install”.

8|Page
5. Wait for the installation to finish, and then click “Finish” to complete the installation.

Software Upgrade
Recommended Upgrade
1. Click at the top right and select “Software update” to click.

2. The new version available dialog box will appear.

3. Click "Upgrade Now" to download the latest version of the installer. The installation process will then begin
automatically. If you do not wish to download the new version, click "No, thanks" to cancel the download.

9|Page
Mandatory Upgrade
If a critical patch is released, it will be labeled as mandatory, and the Software Fix client will be required to apply
this upgrade. A dialog box displaying the availability of a new version will appear automatically. To download and
install the new version, please click on "Upgrade Now".

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Start page
Launch Software Fix, it will enter it’s start page.

User
Logout user
Click to logout.

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User management
Click icon at the top right of page, the login dialog box pops up. You can login to Software Fix Client by
Lenovo ID.

Registered devices
Login to your account, and then connect your new device. Once connect success, the prompt box will pop up as
follow:

Click “Yes” button, your device information will be collected. Click the icon and “Registered devices”, you
can view your connected device. You can unregister the device when clicking the icon.

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Setting
Click icon at the top right of page, and then you can view the Lenovo privacy policy, Software upgrade,
Language and About.

a. Lenovo Privacy Policy

Click the Lenovo Privacy Policy, you can see the privacy policy of the RSA on the web page.

b. Language Option
Click Language, and then select “Portugues” and OK, you can switch the client’s language to Portuguese.

Click Ok button, the following page will appear. Click Restart Now, the Client will be restarted now and its
language will be changed.

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Click the icon , you can view the FAQ and guide.

Notification
Launch Software Fix client, the unread notification will pop up automatically.

Click icon, it will list all notification. Here, you can click ‘delete’ icon to delete the notification. You can also
view historical notifications.

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Download Center
Click icon to access the download center. All downloading resources, such as ROM packages and Country
code packages, will be added to the "In progress" page.

• Click the pause icon to temporarily stop the download process.

• Click the start icon to resume the download process.
• Click delete icon to delete the downloading or pause resource.
• Click “Change” option to modify the resource storage path.

All downloaded resources will be moved from the "In progress" page to the "Downloads" page. To delete a
downloaded resource, simply click on the Delete icon. Once you have entered the "select a Device" page, select
the firmware for the desired device and initiate the download. Once the firmware download is complete, the
firmware will be listed on the "Downloads" page.

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Clicking the "Go to Rescue" button will switch you back to the "select a Device" page and automatically match
you with the corresponding firmware that you previously downloaded.

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Plug-in Introduction
Driver Check
The driver installation status button ‘ ’ is displayed at the top of the rescue Page.

When no device is connected, hover on the button, it shows ‘waiting for device to connect’.

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When the driver is detected as not installed after clicking the ‘Rescue’ button, hover the mouse to display
‘Installing device driver…’.

When the driver is detected as installed after clicking the ‘Rescue’ button, hover the mouse to display ‘PC driver
installed’.

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Rescue
Click the “Rescue” plug-in button:

Once loading is completed, the following page will appear:

Phone Rescue
Click the ‘Phones’. It will show the match type to select.

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IMEI matching Rescue

Click on the "Input IMEI" button to display the IMEI detection page. Then, enter the IMEI number of the
device that you wish to rescue into the input box provided.

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Note: If the region of the PC is setting to China and the language of the RSA Client is Chinese, then the IMEI matching page
will be disabled.

Click to search, it will show the result of matching if it can match a firmware.

Click “OK” will enter the rescue page, click “Download” button to download the firmware.

Downloading the firmware…

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When firmware downloaded, the “Rescue” button will be displayed.

Click the “Rescue” button, it will begin to rescue. The progress bar will appear.

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Once the rescue is completed, the following pop-up box will appear.

If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen,
and the Restore Files prompt box will pop up.

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Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed-up files.

Fastboot Mode Rescue

Click on the "Fastboot Connection" button on the Phone Rescue page. This will display the instructions for
connecting a fastboot device.

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If it is a supported model and there is one matched firmware, a similar display will appear as follow:

Click on the "Download" button to initiate the download of the firmware. Once the download is complete, click
on the "Rescue" button to proceed with the device rescue process.

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Click “Rescue”, it will begin to rescue, and the progress bar will appear.

Once the rescue is completed, the following pop-up box will appear.

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If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen,
and the Restore Files prompt box will pop up.

Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed-up files.

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Manual selection Rescue

Click on "Model Selection" to access the Phone's Manual Selection page.

When you first enter the Manual selection page and have registered any device(s), a pop-up box titled "You
used these devices recently. Would you like to rescue one of these?" will appear. Select the device that you wish

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to rescue from the list provided. The Software Fix client will then automatically match the selected device's
product name and model name.

To enter the Phone's manual selection page, select the product name and model name in the "Product Name"
and "Model Name" boxes. If it cannot match the ROM image, enter other parameters such as HW Code, SIM
count, or country. Once the ROM image is matched, click the "Download" button to initiate the download
process.

The “Rescue” button will be highlighted after the firmware is downloaded completely.

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Click “Rescue” button, it will begin to rescue, and the progress bar will appear:

Once the rescue is completed, the following pop-up box will appear.

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If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen,
and the Restore Files prompt box will pop up.

Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed-up files.

Country Code Setting:

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If the device requires a country code, the following dialog box will appear. Follow the on-screen instructions to
operate the device and set the country code.

Note: After the device has been rescued, its product name will be displayed in the first line. You can click on the
"Unpin from top" button to remove it from the top.

Wi-Fi Matching Rescue

Click on "Wi-Fi Connection" on the match type page, and it will display the connection steps as follows:

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 Connect the device to RSA over Wi-Fi, it will match the firmware automatically.

Click the "Download" button to download the firmware. Once the download is complete, the button will change
to "Rescue".

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Click ‘Rescue’ and connect the device as instruction to flash device.

Once the rescue is completed, the following pop-up box will appear.

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If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen,
and the Restore Files prompt box will pop up.

Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed-up files.

Tablet Rescue
Click “Tablet” button, it will show the match type to select.

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SN matching Rescue

Click on the "Input Serial Number" button to display the SN detection page. Then, enter the SN number of
the device that you wish to rescue into the input box provided.

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 Enter the Serial Number of the device to be rescued in the input box. Click to search, it will show the
result of matching if it can match a firmware.

Click “OK” will enter the rescue page, click “Download” button to download the firmware.

Downloading the firmware…

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When firmware downloaded, the “Rescue” button will be displayed.

Click the “Rescue” button, it will begin to rescue. The progress bar will appear.

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Once the rescue is completed, the following pop-up box will appear.

If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen,
and the Restore Files prompt box will pop up.

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Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed-up files.

USB Debugging Mode Rescue

Click ‘USB Connection’ and follow the steps to connect to the device. A display like the following will appear.
You can click the download button to download the firmware.

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 When the firmware downloads complete, you can click the “Rescue” button to rescue device.

Disconnect your device and reconnect it following the on-screen prompts. The flashing process will
commence, followed by the appearance of a progress bar as shown below:

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 Once the rescue is completed, the following pop-up box will appear.

If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen,
and the Restore Files prompt box will pop up.

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Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed-up files.

Manual selection rescue

Click “Tablet” button, it will show the match type to select.

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 Click ‘Input Serial Number’ and then click ‘How to find SN?’ → ‘Manual Selection’, it will enter tablet manual
selection page.

The rescue step is similar with the manual selection rescue of phone rescue. The specific content is in 5.1.1.3.

Smart Device Rescue

SN matching Rescue

Click on the "Smart Device" button to access the SN detection page. Then, enter the serial number of the
device you wish to rescue into the input box.

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Click to search, it will show the result of matching firmware.

Click “OK” will enter the rescue page, click “Download” button to download the firmware.

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Downloading the firmware…

When firmware downloaded, the “Rescue” button will be displayed.

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 Click the “Rescue” button, it will begin to rescue. The progress bar will appear.

Once the rescue is completed, the following pop-up box will appear.

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Manual selection rescue

Click “Smart Device” button, it will show the SN detection page. Click “How to find SN?” → “Manual
Selection”, it will enter smart device manual selection page.

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The rescue step is similar to the manual selection rescue feature found in phone rescue software. To select a
device, simply click on its corresponding icon.

Moto Care
When entering the IMEI on the rescue page, the system will search for warranty information and match it with
the ROM. If the warranty status is 'out of warranty', the client will be directed to the Moto shop at the bottom
banner.

By clicking on the banner at the bottom of the client, you will be directed to the Moto shop on the web.

If the warranty status of the IMEI is 'in warranty' and the device has never been enrolled in Moto Care, the client
will display the Moto Care at the bottom banner.

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By clicking on the banner at the bottom of the client, you will be directed to Moto Care on the web.

Backup & Restore

Connect one device to Client by USB cable.

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Backup

Click the ‘Backup’ icon and select Contacts, Pictures, Music, Videos, Files or SMS icon, and then click Backup
button to backup.

Click Change icon to change the save path for backup file.

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Click Open icon to enter the save path.

Check “Encrypt backup” option, you can set the backup file’s password.

Notice: If connect the device to client via Device Help, it does not support the Files and SMS backup. And it
won’t show the ‘Choose Storage’ button.

Restore
To restore your backed up data, click on the 'Restore' icon and you will be directed to the Restore page. The
page will display the Model Name, Size, Backup date, and Notes of your backup file. From there, you can select
the desired file and start the restoration process.

Click “Import” icon to import backup file.

Select backup file and click “Extract” icon to extract the backup file, and then import them one by one.

Select backup file and click “Delete” icon to delete the backup file.

Click “Model name”, “Size”, “Backup date” or “Notes” to sort by backup file.

Select a backup file, then click “Restore” button to enter detail restore page. And then select the needed restore
item and click “Continue” to restore.

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Restore completed, the following page will appear:

My Device
The "My Device" module is a tool designed to help users manage the media content on their mobile devices,
including pictures, videos, songs, and contacts. In order to use this feature, the device must be connected either
via USB cable or Wi-Fi.

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Click on the "My Device" icon to launch the plugin and get started.

Home

a. Device info: Display the devices information including model name, battery power, IMEI, SN, Internal
storage capacity, external storage capacity, Android Version and Current Version.
b. Shot: Shot the device’s picture.
c. Refresh: Refresh and display current device’s picture.
d. Start Rescue: Go to Rescue module.
e. Warranty & Service: If the connected device is a mobile phone, search for warranty information through
IMEI, otherwise search for warranty information through SN.
Android App Management

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 a) Export: Select an App, then click “Export” and select a PC path. The app’s APK file will be exported to
the specified path.
b) Uninstall: Select an app, and then click “Uninstall” to uninstall it. Or click the Uninstall button behind
the application.
c) Search: Input keywords to search for the name of an App from the list.
d) Sort: App supports sort function. You can sort them by “Name”, “Size”, “Data size” or “Version”.
e) Select All: You can use it to select all Android Apps from the list.
Pictures Management
Click the "Pictures" icon to access the pictures management page, which includes all albums and displays all the
pictures stored on your device.

The Album page lists all the folders that contain pictures on your device, each represented by a different icon.
When you select a folder, you can view all the pictures contained within it. You can also use the search bar at
the top of the page to quickly locate specific pictures or folders.:

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Double click a folder, the picture management page will appear:

a) Import: Import pictures from a specified PC path by click “Import” button.

b) Export: Select picture(s) from the list, then click “Export” and select a PC path. The selected picture(s)
will be exported to the specified path.
c) Delete: There are three methods to delete picture(s) from device.

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 • Select picture(s), then click “Delete” button to delete selected pictures.

• Double-click one picture, the original image will display. And then click the “Delete” icon at bottom.

d) View: Pictures support two view modes: Time and Grid. You can click icon to switch to list mode,
click icon to switch to grid mode. You also can double-click the picture to view the original picture.
And then click the rotate icon to rotate the picture. Click the “<” or “>” to view previous or next
picture.
e) Select All: You can use it to select all pictures from the list.
f) When you connect the device to the client with MA, you can choose the file storage location as SD card
or internal.

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Music Management
Click “Music” icon to access the Music management page.

a) Import: Import music from a specified PC path by click “Import” button.

b) Export: Select music, and then click “Export” button and select a PC path. The selected music will be
exported to the specified path.
c) Delete: Select music, then click “Delete” button to delete selected one(s).
d) Search: Input keywords to search for the name of music from the list.
e) Sort: You can sort the music list by clicking on the column names: “Name”, “Artist”, “Album”, “Duration”,
“Size” or “Modified date”.
f) Select All: You can use it to select all music from the list.
g) Set as Ringtone: Click “Set as Ringtone” button to set the music as “Call”, “Notification” or “Alarm”
ringtone.
h) When you connect the device to the client with MA, you can choose the file storage location as SD card or
internal.
i) Play: Double-click music to play music and drag progress bar to change the progress. And drag volume-
progress to adjust volume. Click icon to switch to play previous music. Click icon to switch to play
next song. Click icon to stop playing music.

Videos Management
Click “Videos” icon to access the videos management page.

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a) Import: Import video file(s) from a specified PC path by click “Import” button.
b) Export: Select video, and then click “Export” and select export path. The selected video will be exported to
the export path.
c) Delete: Select video, then click “Delete” to delete selected video.
d) View: Video supports two view modes: Grid and List. Click icon to switch to list mode, click icon to
switch to grid mode.
e) Select All: Video supports select-all video function.
f) Sort: Video supports sort function on list mode. You can sort them by “Name”, “Duration”, “Size”, “Type” or
“Modified date”.
g) When you connect the device to the client with MA, you can choose the file storage location as SD card or
internal.

Contacts Management
Click “Contacts” icon to access the contacts management page.

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a) Add Contact: Add new contact by click “Add Contact” icon.
b) Import: Import contact from PC path by click “Import” icon.
c) Export: Select contact, and then click “Export” and select export path. The selected video will be exported
to export path.
d) Delete: Select contact, then click “Delete” to delete selected contact.
e) Refresh: When adding or deleting contact on Device/ Software Fix Client, click “Refresh” icon, it will display
new contacts list.
f) Search: Input keywords to search contact.
g) Details: Click “Details” icon to show the detail information of the contact, and then click “Edit” in the popup
box can change or and information for the contact.

File Management
To access the file management page, simply click on the "File" icon. This page displays the storage files on your
device.

To open a folder, simply click on it. You can also use the search box at the top of the page to quickly locate a
specific file or folder by typing in relevant keywords.

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One-click Clone

Connect the two devices to the Client and click on the "One-click clone" option. This will take you to the One-
click clone page, where you should select the older device as the "From" device and the new device as the "To"
device.

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Select the backup file, then click ‘Start’ button, the “Transferring” page will be displayed.

Cloning finished, and then it will enter the result page.

Toolbox
Click the “Toolbox” plug-in button:

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There are four functions: Clipboard, GIF Maker, Ringtone Maker and Screen Recorder.

Clipboard
Click “Clipboard” to enter “Clipboard” page. Copy texts from/to device to/from PC.

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Copy to device clipboard: Enter “Clipboard” page, copy texts on PC, the texts will paste to clipboard on
“Clipboard” page. And click “Copy to device clipboard”. The texts will be sent to the device’s clipboard.

Paste from device clipboard: Copy texts on device, and then click the “Paste from device clipboard”, the
device’s texts will to “Clipboard” page.

GIF Maker
Click “GIF Maker” to enter “GIF Maker” page. It supports making gifs from pictures on PC.

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 a. Click “Add” to add picture.
b. Modify the “Output Size” to set the gif’s size.
c. Modify “Frame Rate” to set the gif’s frame rate.
d. Modify the “Save to” to set the gif’s save path.
Move the mouse over the picture. It will appear the “Delete” and “Edit” icon.

Click the “Delete” icon to delete the picture.

Click the “Edit” icon to enter Edit page. You can edit the picture and save it.

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After adding the pictures, and then moving the mouse to the preview area, the play icon will appear. Click ‘play’
button to preview the GIF.

Click “Create GIF” button after adding pictures, it will be creating gif. The created gif will save to the storage
path.

Ringtone Maker
Click “Ringtone Maker” to access “Ringtone Maker” page. It supports making ringtone from your music. If you
need to make ringtone, please follow the steps as below.

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1) Click “Add MP3 audio file” button to select PC’s music.
2) Move the “start point” and “end point”, and then click “Play” icon to listen to the music.
3) Click the “Call ringtone” or “Notification ringtone” to set ringtone type.
4) Finally, connect device, and then click “Set as Ringtone” to set the music as device ringtone (“Call
ringtone” or “Notification ringtone”). Or click “Save”, and then save the music to PC or save the music
to device.

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Screen Recorder
Click on "Screen Recorder" to access the "Screen Recorder" page. This feature allows you to record your phone's
screen as a video. Once you have connected your device, the following page will appear. The page supports two
functions: Screen Recorder and Recording video management.

Record Screen of Mobile Assistant APP:

Connect your device to the client computer using a USB cable. Once connected, click on the "Recording" icon on
your device. This will open a new page on your device that provides options for starting, pausing, and stopping
the recording process, as well as viewing and managing recorded videos.

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Click “Setting” icon at right top of page, it will enter setting page. You can set Resolution, recording direction and
sound recording.

Click “Recording” button, it begins to record screen. You can pause or stop recording screen by those two ways
as follow:

• Slip down the notification bar.

• Click device’s task key, and then Click Mobile Assistant app task.

Video Management:

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 a. Export: Select recording video, and then click “Export” and select export path. The selected video will be
exported to the export path.
b. Delete: Select recording video, then click “Delete” to delete selected video.
c. Refresh: After recording video or delete recording video on device, click “Refresh” and loading latest
video.
d. View: It supports two view modes: Grid and List. Click icon to switch to list mode, click icon to
switch to grid mode.
e. Select All: Select all recording videos.
f. Sort: Video supports sort function on list mode. You can sort them by “Name”, “Duration”, “Size” or
“Modified date”.
Hardware Test
Click the ‘Hardware Test’ plug-in button.

Connect the device follow the instructions on the page.

After connected device, the page will show the hardware test items.

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Click the 'Start Hardware Test' button to initiate the hardware testing process. Once the test has begun, the
button will change to 'Finish Test'. At this point, you can click on the 'Read result' option to view the test results
from your device.

The APP in device will show as follow.

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Do the hardware test and click ‘Finish Test’ or ‘Read Result’ in client, it will show the test result in client.

Support
Click the “Support” plug-in button.

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Select category (Lenovo Phones, Lenovo Tablets or Moto Phones), there are four functions: Tips, Forum, Moli
\Lena and Warranty.

Tips
Click the “Tips” button:

Tips Online provides How-to & solutions for Lenovo and Moto devices based on the user's selection. For
instance, if Lenovo Tablets is chosen, once the page has loaded, the following page will be displayed. Users can
then reselect a category to view tips for either Moto phones or Lenovo Phones.

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 It will display the Lenovo Tablet and Registered Device buttons. There are two ways to find a product's
solution.

• Click on the Lenovo Tablets or Registered button, and then select the sub-series and product. This will
take you to the product solution page automatically.
• If you know your product name, you can enter it into the "Search by Product Name" input box to search
for the product's solution. If you have connected a device, it will also be displayed in the "Search by
Product Name" input box.

After entering the keywords and clicking the search icon, it will retrieve relevant information regarding the
solution.

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Click the link to view the solution details page.

Forum
Click the “Forum” button:

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For Example:

Lenovo Tablets category is selected, the following page will be appeared:

MIA/Lena
Click the “MIA” button:

For Example:

If the Moto Phones category is selected and the page has finished loading, the following page will appear. You
can obtain assistance by communicating with Motorola Support.

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Warranty
Click the “Warranty” button:

Once loading is completed, the following page will be appeared. There are two ways to check your device’s
warranty:

• The connecting devices and registered devices’ SN will be listed on the input box. Click the drop-down

list, select one of the SN, and then check icon to check.

• Input SN/IMEI on input box and then click icon to check.

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Data Transfer
The data transfer is a function of the MA in the device, and the interface mainly introduces how to use this
function in the device to transfer data.

See 1.3.4 for details on how to use the function.

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Feedback
Click on the "Feedback" button located at the bottom right corner to access the feedback page. You can submit
your feedback, and it will be sent back to Lenovo.

Survey
If you have minutes, we would greatly appreciate it if you could fill out the Software Fix survey. Your input will
help us improve the app and make it even better for our users. Thank you in advance for your feedback!

Example survey：

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7. Lenovo APP

You can download this APP by scan the QR code.

Also, can be downloaded at

https://pcsupport.lenovo.com/us/en/lenovoapp

Instruction of the APP:

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8. Product Disassembly

8.1 Repair Tool

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8.2 Common Repair Tips

There are some common repair videos for your reference, you can download and view them if needed.

1. How to assembly adhesive (such as TP module adhesive)

https://osd.lenovo.com:443/kb/share/getShareFileListById?shareId=57315

2. How to remove adhesive (such as TP module adhesive)

https://osd.lenovo.com:443/kb/share/getShareFileListById?shareId=57316

3. How to remove pulling battery adhesive

https://osd.lenovo.com:443/kb/share/getShareFileListById?shareId=57317

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8.3 Key Tips

1. The Rear Cover FRU assembly include Battery Adhesive.

2. The TPLCM is hook structure, no need adhesive.

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8.4 Disassembly SOP

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9. Part Replacement Repair

9.1 Explosive View

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9.2 How to Order PN

We recommend you use our repair options during the in-warranty period for best results. However,
if you would like to perform the repair yourself, you can find and purchase high-performance
replacement parts on https://support.lenovo.com.

1. Look up
Identify your device, view parts info & availability

Click View PC Support：

Input your tablet serial number (SN) then click search icon.
How To Find Device's Serial Number (SN) For Android Tablets

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Then you can find the product’s information, click “Purchase Parts” to find parts list.

2． Select Parts

Select the parts you want to purchase.

Please choose your country first. You could also select display language. Click on “Model”, you can
see the service parts information.

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Click on parts category pictures or select commodity pull down list to choose the parts you want.

3. Check Out
Complete your order and check out.
Add parts to cart and check out.

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Fill in address and pay for the order

If you buy Lenovo tablet from authorized retailer and would like to do self-repair, Lenovo also
provide the parts ordering channel where e-support website parts list is not available.

You could contact the retailer or Lenovo recommended repair provider or repair center who can
help with purchasing the correct parts from LenovoEsales | LenovoEsales (Find the support
country list as below).

To find a repair center or service provider, go to the following site and enter the required information
- Find a Lenovo Service Provider. For more information, click: How to Locate a Repair Center
or Service Provider

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 Input Model Name in search box to find the part list, contact your retailer or recommended repair
provider to help you select and order spare parts.

Note: LenovoEsales | LenovoEsales support country reference for indirect sale order: Bulgaria,
Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia,
Slovenia, Iceland, Türkiye.

10. Accessories

1. Block Diagram & Circuit Schematic

2. Component Layout

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