Manuel 04/20/2018

Course: assembly and

Villalba Peláez maintenance

Activities

1. We start from a turned-off computer that works correctly. We remove the memory.
And we plug in the computer, what happens?
A series of beeps will be heard (varies according to the computer's BIOS) indicating that something is missing or
is incorrectly placed.

2. We start from a properly functioning powered-off computer. We remove the connector.

of data or of the boot disk drive of the system. We plug in the
computer, what is happening?
The computer turns on but would not load any operating system (it would get stuck on a screen in
black)

We start again from a powered-off computer that works correctly.

We disconnect the system's keyboard. At that moment we turn on the computer, what
happens?
You will not be able to access the BIOS and the computer itself will notify you that there is no keyboard.
connected

4. Let's assume that a customer calls us and tells us that their device is not loading the system.
operational and nothing is visible on the screen. It tells us that the power supply is indeed receiving current.
because he hears the same noise. He doesn't hear any beeping when the computer starts up. What
What actions would you take in response to this incident? Would you replace any parts? What would you do?
to start ruling out malfunctioning components?
First, we must check if the monitor is connected properly, already checked.
that everything is connected if nothing still appears on the screen the problem may be in
the graphics card. If what fails is the memory or the graphics card and it is confirmed that it does not have
Utility (it's broken), if it should be replaced.
Try them on another device that works properly.

5. Relate the following problems with possible solutions:

 The computer does not turn on Check if the power supply works.
The computer turns on but Check the microprocessor fan. Pass a
there is no image antivirus.
The computer restarts or the problem may be with the video card or in the
hangs often memory.

6. The following table shows a series of checks that must be carried out for
locate problems on a motherboard. The left column shows the
verification and on the right the tasks that are carried out in each verification.
Relate each check with its tasks. (Exercise 1 on page 181 of the manual)
Check all connectors.
Check the power connector
Properly connect loose or trailing cables
Inspect each of the cables and connectors connected to the motherboard.
Check the circuits mounted in sockets.
Properly adjust the CPU in its slot
Correctly adjust the cards in their slot
Properly adjust the memory in its slot
Examine the levels of food.
Use a multimeter to check the outputs of the power supply.

Check if the board has foreign objects.

Inspect the underside of the board and check that there is nothing that could cause a
short circuit
Check that the screws do not touch the nearby printed circuit traces
Check the jumpers.
Consult the motherboard manual to identify and verify the placement of the jumpers.
Check for short circuits.
Check for any screws or pieces of wire, or any other object that could cause a
short circuit

7. Which of the following statements about computer malfunctions is

correct?
a) When a customer (or user) describes a malfunction of their computer to a computer technician
he does it very thoroughly and in most cases that information is enough for the technician
to solve the problem.incorrect
b) When in a breakdown the customer does not provide enough information to be resolved,
successive questions will be asked to narrow down the diagnosis and from there it will be possible to issue
a more precise.correct solution

8. Analyze what you would do in these situations regarding hardware incidents:

A customer tells you that the monitor won’t turn on.

Check that all the cables are connected correctly.

The graphic may have issues

The monitor does not turn on and beeps on startup.

Memory or Graph would be the flaw.

The music discs he/she puts in the DVD-ROM are not heard.

The DVD-ROM reader is not properly connected

Headphones

Audio output connectors

The computer starts up fine but there is a continuous noise.

It could be the hard drive and that indicates we should save the information elsewhere.

disk or usb because it has little time left for use

The computer won't turn on, it isn't receiving power.

Check the source

Cables connected correctly

Faulty power cable

The mouse is not working.

The PS/2 or USB connector may have failures, in case it is the USB we should check.

if the panel is all connected correctly.

Mouse with malfunction.

9. Check if the following statements about the power supply are

correct. If they are not correct, write them correctly:
a) Spikes are high voltage fluctuations that occur unexpectedly and usually
last for a short period of time; blackouts, on the other hand, represent a total loss of
electric current.
b) The UPS are devices that connect to electrical power and are capable of
provide power to computer equipment and all kinds of devices that require to be
always on. They have batteries capable of providing electrical power after a
shutdown to the devices connected to them.
c) That a power supply has more power means that it consumes more.
10. What are the initial checks we need to make once we have
mounted the internal components of the computer?

Front panel connected correctly

Hard drives
Power supply
Fans

11. From the following statements, indicate which are correct for
anticipate hardware failures:
a) If we want to update or replace an internal component of the device (card, processor,
memory, ...) we will do it as soon as possible so you have the latest products that have come out on the market
even if we are not sure how to do it. INCORRECT
b) We will open the computer whenever we want to see what components it has.
Correct
c) In case more memory, another hard drive, or any other component for the equipment is required,
We must ensure that we acquire the one that is right and does not create conflicts with another.
element. CORRECT
It is recommended to install the computer in a clean and dust-free place as this can
make the components fail. CORRECT
It is recommended to connect the computer directly to the power source instead of to devices.
that protect the power supply such as voltage suppressors or UPS.
INCORRECT

12. Relate each error shown on the screen during the boot process of a
computer with the cause that provokes it:
Error Problem
CMOS DISPLAY FAILURE CMOS failure
FAIL Invalid system disk. Replace the disk, Invalid system disk, replace it and
and then press any key press a key.
The starting system cannot detect
PRIMARY MASTER HARD DISK the master hard drive connected in the IDE
primary.
DISK BOOT FAILURE, INSERT SYSTEM The boot disk is failing, insert a disk
DISK AND PRESS ENTER system and press enter.
Keyboard error or no keyboard present. The starting system does not detect the
Press to RESUME keyboard.

13. When a computer is connected and the boot process is initiated, the machine
it emits a series of beeps with which the motherboard communicates the status of the system. The
the number and duration of these beeps depend on the BIOS manufacturer. Next,
you have a table that collects the different meanings for the most errors
usual practices of the different manufacturers:

os Phoenix Whistles AMI Whistles Award

Failure in the 1 long, 1
Error in the Error of
1-1-2 verification 5 shorts
processor short motherboard
from the CPU

Error in the Error in the 1 long, 2 Error in the

1 long, 2
1-3-3 first 64 card card
shorts shorts
RAM KB graph graph
Failure in the Error in the
Error of
3-3-4 memory of 3 shorts first 64 I continue
memory
video KB RAM

Now answer the following questions:

a) A motherboard with AMI BIOS beeps with 3 short beeps when starting the machine.
Where would you look for the problem? How would you solve it?
The three short beeps correspond to a RAM memory error in its first 64KB.
so it would be necessary to change the memory module
b) A customer brings in a device that won't start. Only a long beep and one is heard.
short. The BIOS is from the manufacturer Award. What solution would you suggest?

The error corresponds to a serious motherboard issue, the solution would be to replace it.
c) If during the startup process of a machine with Phoenix BIOS a sequence is heard
beeps 1-1-2. What could be the problem? Would it have a solution?
The error corresponds to a failure in the CPU check, either change it or check if there is
some contact

A customer takes their computer to the technical service because it has suddenly stopped working.
function. When turned on it does nothing, neither do the front LEDs light up nor does it
Hey, the fan. With this data, what element would be the first one you would check?
Why?
The power supply might have stopped functioning or simply
that does not provide the necessary energy

15. Very often when loading Windows systems, the error message appears: 'missing the
Operating system or operating system not found. What factors could this be due to?
Would you solve it by directly reinstalling the Operating System or would you try other options?
options before? Why?
It could be that the hard drive is poorly connected or has malfunctioned.
First, I would test the hard drive on another PC to check that it works correctly.
The test was carried out and it works well, I would do the restoration.