Competency

In this project, you will demonstrate your mastery of the following

competency:

 Plan a project according to project management best practices

Scenario

Wilmont’s is a top‐ranked U.S. retail pharmacy company based in St.

Louis, Missouri, with more than 8,000 stores nationwide and more
than 244,000 employees. The company has engaged in a number of
innovative business practices, and now they are considering
breaking ground with an even newer concept—using drones to
deliver prescriptions and drugstore items. The idea isn’t new—a
small firm named DronesTech, Inc., in San Francisco, California,
announced its drone-delivery capability in March, and the company
is looking to develop a relationship with drugstores around the
country to launch the concept for real. Wilmont’s may be the big
break it’s looking for!

Wilmont’s operations VP, George Cranston, has asked the CIO,

James Connor, to develop a pilot project to get something going and
see how this works. Mr. Cranston will provide the funds and oversee
all aspects of this initiative. You are a project manager for Wilmont’s
internal IT department, and the Mr. Connor has assigned you to lead
this project in terms of the information systems that will be needed
to support the pilot project. Phillip Greenberg is the project manager
at DronesTech, Inc., who will work with you. You have been asked to
provide a project charter document along with a project
management plan prior to starting the project. Read the following
complete case study, which will be needed for you to create these
documents: Project Management Case Study.
Directions

As you complete these documents, be sure to refer back to the

scenario and case study to obtain all the essential information.
Wilmont’s is eager to get this project started and has asked you to
provide the following documents in order to begin:

 Project charter document: This critical, one-page document

will outline the tasks that will be performed on the project and
authorize the project management team to begin the work.
Specifically, it must include the following:

o Project name: Give the project a name.

o Objectives: List at least three primary objectives of this

project. Consider the following question: What is the
purpose and desired outcome of this project?

o Deliverables: List at least three deliverables. Consider

the following question: What will you need to deliver to
your manager throughout the life cycle of this project?

o Constraints and scope boundaries: Briefly describe

any constraints, including time, cost, and scope. You
should also explain what is in and out of scope for this
project.

o High-level milestones: List at least five high-level

milestones. These do not need to include dates or budget
but should consist of the major milestones that must be
completed to bring this project to a close.

o Risks: List at least three potential project risks. Consider

the following question: What might cause delays in the
project, be too expensive, impact personnel, and so forth?

o Approval signatures: Include a space for approval

signatures by the project manager and executive
sponsor.

 Project management plan: Complete the Project

Management Plan Template. The template has additional
details beyond the directions given here, so be sure to open
the template early and read through it entirely. This document
will outline exactly how you plan to manage this project and is
an essential tool to move forward. Many of the sections may be
adapted from your project charter document. The following
sections must be completed:

o Introduction: What is the purpose of the project

management plan?

o Goals and objectives: What are the goals and

objectives expected to be achieved as a result of
implementing the project?

o Scope: This section includes the scope definition, costs

and benefits, project deliverables list, and milestones.

o Assumptions: What specific and measurable

assumptions have been made about this project that
relate to scope, schedule, resources, and so forth? List at
least three.

o Constraints: This section includes project constraints

and critical dependencies.

o Quality management: This section include tools and

techniques and the quality management approach.

o Project management approach: This is the most in-

depth section of your plan. It should include a brief
summary of your project effort estimation,
communications and control approach, risk assessment,
and project budget. It must also include the following:

 Work breakdown structure (WBS) Gantt

chart: Include a high-level WBS of the project,
highlighting the stages and major tasks that must be
performed to complete the project. Then complete a
Gantt chart, which reflects the project schedule and
is composed of the WBS, the projected date that
each task is to be started and completed, and the
resources assigned.
  You may use any version of a Gantt chart that
you prefer. Some free versions can be found
here: Spreadsheet Shoppe, teamgantt,
and Vertex42.

o Approvals: Include a sign-off sheet at the end of your

project management plan.

What to Submit

Every project has a deliverable or deliverables, which are the files

that must be submitted before your project can be assessed. For
this project, you must submit the following:

1. Project Charter Document

You will create a one-page document that covers the following
essential project components: name, objectives, deliverables,
constraints and scope boundaries, high-level milestones, risks,
and approval signatures.

2. Project Management Plan

You will create a 1,500- to 1,750-word project management
plan. Use the following template to ensure that you are
completing every section of the plan required by your
company: Project Management Plan Template.

Supporting Materials

The following resource(s) may help support your work on the

project:

Citation Help
Need help citing your sources? Use the CfA Citation Guide and
Citation Maker.
 Project Name: Wilmont’s Drone Delivery Pilot Initiative

Objectives:

Develop and Integrate IT Systems to Enable Drone Delivery: Design and execute

Wilmont's order-entry system changes to enable chosen San Francisco clients to opt into

drone delivery, including customer approval procedures and mobile/online communication.

Establish a Secure and Functional Interface With DronesTech, Inc.: Create and

test an integrated interface between Wilmont and DronesTech for order submission, delivery

confirmation, and customer alerts that meet data security and privacy requirements.

Evaluate the Feasibility and Performance of the Drone Delivery Model: Launch a

test drone delivery service from four Wilmont's pharmacies in suburban San Francisco and

evaluate KPIs, customer feedback, and operational success to assess scalability and program

sustainability.

Deliverables:

System Integration Plan and Functional Prototype: A thorough blueprint and

functioning prototype showing how Wilmont's order-entry system interacts with

DronesTech's delivery platform, including secure data transfer and real-time delivery

tracking.

Pilot Launch Report: A detailed analysis of drone delivery timetables, client

enrollment data, operational procedures, and early-stage success indicators for the four San

Francisco pharmacies participating in the pilot program.

 Final Evaluation and Scalability Recommendation: This is a final report detailing

the pilot's results—customer satisfaction, delivery times, mistake rates, and ROI analysis—

and recommending that Wilmont's drugstore network grow the drone delivery model.

Constraints and scope boundaries:

Constraints

 Time: The project must begin by January 5 and achieve the first customer

delivery before November 30.

 Budget:

 Maximum total project cost is $1,750,000, allocated approximately as:

 Software Development & Integration: $600,000

 System Security and Compliance Measures: $150,000

 Testing and Quality Assurance: $200,000

 Customer Communication and Change Management: $100,000

 Project Management, Reporting, and Overhead: $300,000

 Contingency Reserve (10%): $150,000

 Training and Implementation Support: $250,000

 Regulatory: Must comply with FAA Part 107, HIPAA, and San Francisco

local delivery laws.

Scope – In Scope

 Four selected Wilmont’s pharmacies in San Francisco (suburban areas only).

  Integration with DronesTech systems for the prototype only.

 Security, reporting, and customer communication systems.

 Testing, training, and evaluation within the pilot geography.

Scope – Out of Scope

 Hardware and infrastructure provisioning (DronesTech’s responsibility).

 Deliveries to apartment complexes.

 Expansion to other cities or stores.

 Post-pilot system maintenance or enterprise-wide implementation.

High-level milestones:

 Requirements Gathering and Finalization: Perform extensive requirements analysis,

including customer eligibility, system security, reporting metrics, and DronesTech

integration.

 System Design and Development: Finish system parts:

Customer opt-in/order-entry changes

Modules for reporting

DronesTech secure API/interface

 System Integration and Testing: Fully integrate Wilmont and DronesTech systems.

Validate performance, security, and user experience using unit, system, and UAT.

 Training, Communication, and Pilot Launch Readiness: Train pharmacy managers

and staff, create customer outreach and communication tools, and test all systems.
 Pilot Launch and Evaluation: Perform live drone deliveries from four pilot sites,

monitor KPIs, gather consumer feedback, and provide a performance and feasibility

report for senior leadership.

Risks:

Integration Delays with DronesTech Systems

 Risk: Technical incompatibilities may delay Wilmont's internal system

customization and DronesTech technology integration.

 Impact: Project delays may postpone testing and launch.

 Communication with DronesTech's IT team and interface testing early in

development are mitigation strategies.

Customer Eligibility and Participation Limitations

 Risk: Strict qualifying rules (e.g., no apartment occupants) may dramatically

decrease pilot consumer participation.

 Impact: Pilot assessment is less effective due to limited user data.

 Mitigation: Target eligible zones with focused marketing and pre-registration

to evaluate participation.

Budget Overruns Due to Undefined Customization Costs

 Risk: DronesTech's system customization may surpass the budget.

 Impact: Project costs may reach $1.75M.

 Mitigation: Work with procurement and legal to get a fixed-price or not-to-

exceed agreement early in the contracting process.

 Approval Signatures:

Name Role Signature / Date

[Your Name] (PM) Project Manager ________________________
George Cranston (GWC) Executive Sponsor ________________________