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SMART Board 2000 series

Display

USER’S GUIDE
FOR SBD-2075
Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:

Trademark notice
SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other
countries. All third-party product and company names may be trademarks of their respective owners.

Copyright notice
© 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
09/2017

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IMPORTANT INFORMATION

Important information
WARNING

l Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by the warranty.

l Do not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.

l Do not climb (or allow children to climb) on a wall- or stand-supported SMART product.
Climbing on the SMART product could result in personal injury or product damage.

l Individuals under the age of 18 require adult supervision when using this SMART Product.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.

l If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.

l Ensure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.

l Do not place any heavy objects on the power cable. Damage to the cable could cause
shock, fire or product damage which may not be covered by the warranty.

l Use only extension cords and outlets that can fully accommodate the plug.

l Use the power cable provided with this product. If a power cable is not supplied with this
product, contact your supplier. Use only power cables that match the AC voltage of the
power outlet and that comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.

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IMPORTANT INFORMATION

l To prevent injury, do not attempt to mount or carry the interactive flat panel by yourself.
Instead, use a lifting device with the included attachable eyebolts. The eyebolts are not
post-installation hardware.

l Use only VESA®-approved mounting hardware.

l Disconnect all power cables for your display from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
o The power cable or plug is damaged
o Liquid is spilled into the display
o Objects fall into the display
o The display is dropped
o Structural damage, such as cracking, occurs
o The display behaves unexpectedly when you follow operating instructions

EU Declaration of conformity: Display SBD-2075

Hereby, SMART Technologies Inc. declares that the radio equipment type LCD monitor SBD-2075
is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at: www.smarttech.com/compliance.

This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment
may cause radio interference.

In all EU member states, operation of 5150-5350 MHz is restricted to indoor use only.

Wireless technology Frequency Power

Bluetooth 2402-2480 MHz 10 db
Wi-Fi 2.4 GHz 2412-2472 MHz 17 db

Wi-Fi 5 GHz 5150-5252 MHz 16.5 db

5250-5350 MHz 16.5 db

5470-5725 MHz 16.5 db

5725-5850 MHz 16.5 db

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IMPORTANT INFORMATION

Canada statement
This device complies with Industry Canada's license-exempt RSSs. Operation is subject to the
following two conditions:

1. This device may not cause interference; and

2. This device must accept any interference, including interference that may cause undesired
operation of the device.

The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and
compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and
compliance.

This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body.

The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential
for harmful interference to co-channel mobile satellite systems

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

1. l'appareil ne doit pas produire de brouillage;

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.

Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS
102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne
sur l'exposition et la conformité de rf.

Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre
antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum
de 20 centimètres entre le radiateur et votre corps.

les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une
utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles utilisant les mêmes canaux;

FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This

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IMPORTANT INFORMATION

equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.

FCC Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment
and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and
operated in accordance with provided instructions and the antenna(s) used for this transmitter must
be installed to provide a separation distance of at least 20 cm from all persons and must not be co-
located or operating in conjunction with any other antenna or transmitter. End-users and installers
must be provided with antenna installation instructions and consider removing the no-collocation
statement.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:

1. this device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause
undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.

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Contents
Important information i
EU Declaration of conformity: Display SBD-2075 ii
Canada statement iii
FCC warning iii
FCC Radiation Exposure Statement iv

Chapter 1: Welcome 1
About the display 1

Chapter 2: Getting started with the display 9

Turning the display on and off 9
Setting up your SMART Board 2000 series display 9
Connecting to a network 10
Using SMART Learning Suite 15
Updating system software 16

Chapter 3: Using apps on the display 17

Using Input 17
Using Screen Share 18

Chapter 4: Troubleshooting 27
Locating the serial number 27
Troubleshooting the display 28
Troubleshooting the display’s software 30

Appendix A: Using settings 41

About device 41
Diagnostics 42
Language 42
Country 42
Wi-Fi 43
Advanced Wi-Fi options 44
Ethernet 44
Date & time 45
Usage Data 45
Auto Update 46
Screen Share 46

Using the on-screen display menu 47

Changing OSD menu settings 47

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CONTENTS

Picture menu 47
Screen menu 48
Audio menu 48
Configuration 1 menu 49
Configuration 2 menu 49
Advance menu 50

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Chapter 1

Welcome
About the display 1
Features 1
Components 2
Screen 2
Control panel 3
Remote control sensor 3
Connector panel 3
Power panel 5
Remote control 5
Speakers 6
Accessories 6
SBA-100 projection audio system 6
SMART Audio 400 classroom amplification system 6
More information 7

This chapter introduces the SMART Board® 2000 series display.

About the display

The SMART Board 2075 display is a 75" non-touch LED display with built-in screen sharing that
supports Mac iOS, Android and Microsoft platforms. The 4K ultra-high-definition display serves as
an active collaboration hub between student and teacher devices to allow greater levels of
student engagement. The cost-effective SMART Board 2075 display offers educators flexibility in
their implementation of classroom technology for whole class and small group collaboration.

Features
The SMART Board 2000 series display includes the following features:

Feature Description

4K ultra high definition The SMART Board 2000 series display has a 4K ultra high-definition LED display with
3840 × 2160 resolution at 60 Hz refresh rate.

Screen Share Use the Screen Share app to share content wirelessly on the display with remote
participants. Screen Share supports iOS, Android and Microsoft devices.

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WELCOME

Feature Description

SMART Learning Suite The display includes a one-year subscription to SMART Learning Suite, which includes
SMART Notebook software, SMART lab activities, SMART response 2 assessments,
and access to SMART amp software.

Components
The display consists of the following components:

No. Name More information

Pictured
1 Screen page 2
2 Control panel page 3
3 Remote control IR sensor page 3
4 Connector panel (rear surface) page 3
5 Power panel (rear surface)
Not pictured
6 Remote control page 5
7 Speakers page 6

Screen
The display comes in the following screen sizes:

Model Diagonal Width Height Aspect ratio

SBD-2075 74 5/8" (189.7 cm) 65 1/16" (165.3 36 5/8" (93.1 cm) 16:9
cm)

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WELCOME

Control panel
The control panel located on the side of the display enables you to turn on the display, change
inputs and use the on-screen display menu. It includes buttons for Power, Input Select, on-screen
display (OSD) menu and menu navigation.

No. Name Procedure

1 Volume decrease, Press to decrease volume and change a menu selection.
change selection.
2 Volume increase, Press to increase volume and change a menu selection.
change selection
3 Navigate menu Press up and down to navigate Input and OSD menus.
4 OSD menu Press to open or close the OSD menu.
5 Input select Press to open or close the Input select menu.
6 Power Press to turn the display on or off.

Remote control sensor

The sensor detects input from the remote control. For best performance, maintain line-of-sight
between the remote control and the sensor on the display.

Connector panel
The connector panel enables you to connect the display to your computer, external speakers and
other devices. The following connections are available on 2000 series displays:

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WELCOME

No. Name
1 Room control RS-232 in
2 Stereo 3.5 mm audio line in
3 RCA audio in
4 RCA audio out
5 USB 2.0 input for a human interface device (HID), such as a keyboard or mouse for
use during initial setup
6 USB 2.0 service port
7 Ethernet RJ45
8 HDMI in (×2)
9 DisplayPort in
10 VGA in
11 Component video in

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WELCOME

Power panel
Use the power panel to connect the display’s power cable, connect a mini computer’s power to
the display and operate the power switch.

No. Name
1 Power switch
2 Display power outlet
3 Mini computer power inlet

Remote control
Use the remote control to turn the display on or off, adjust the volume, select input, access SMART
Board Settings, and adjust the OSD settings. The remote control features the following buttons:

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No. Function More information

1 Power Turn the display on or off
2 OSD menu Open or close the OSD menu
3 OK Select a menu option
4 Back Navigate back
5 Brightness Decrease display brightness
decrease
6 Volume decrease Decrease the volume
7 Input select Open or close the Input select menu
8 Navigation Navigate Input select, SMART Board Settings and the OSD menu
buttons
9 Freeze screen Freeze the displayed image
10 Brightness Increase display brightness
increase
11 Volume increase Increase the volume
12 Volume mute Mute the volume

Speakers
The display has two 10 W integrated speakers. You can use the RCA or 3.5 mm audio output
connectors to connect to an external sound system.

Accessories
You can connect the following accessories to your SMART Board 2000 display:

l SBA-100 speaker system

l SMART Audio 400 classroom amplification system

SBA-100 projection audio system

The SBA-100 projection audio system consists of two 14 W speakers intended for wall-mounted
displays. You can control volume using the display’s convenience panel or the digital volume
controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

The SMART Audio 400 classroom amplification system provides high-quality audio amplification.

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The system comes with a teacher microphone and optional student microphone. A variety of
speaker options are available, including wall- and ceiling-mounted speakers. The amplifier
receives audio from the microphones and translates them into crystal-clear sound. For more
information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).

More information
See the following resources for more information:

l SBD-2075 specifications: smarttech.com/kb/171147

l SBD-2000 series Installation guide: smarttech.com/kb/171177

These documents are available in the Support section of the SMART website:
smarttech.com/support.

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Chapter 2

Getting started with the display

Turning the display on and off 9
Setting up your SMART Board 2000 series display 9
Connecting to a network 10
Configuring the network for iQ functions 11
Connecting the display to a network 12
Evaluating the impact of Screen Share on your network data usage 15
Using SMART Learning Suite 15
Updating system software 16
Applying an automatic system software update manually 16
Updating system software manually 16

This chapter describes how to turn the display on and off and view the input of your connected
computer.

Turning the display on and off

To turn the display on

1. Flick on the power switch on the back of the display.

2. Press the Power button on the remote control or the display’s control panel.

To turn the display off

l Press the Power button on the remote control or the display’s control panel.

Setting up your SMART Board 2000 series

display
After you’ve installed the display on the wall, turn it on and complete the initial set up.

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TIP

Connect a USB mouse and keyboard to the USB plug on the connection panel to make the
following procedure go more quickly.

To set up the display

1. Press the Power button on the remote control.

The display turns on and the set-up wizard appears.

2. Select your preferred language from the list, select Next and then press OK on the remote
control.

3. Select your country from the list, select Next and then press OK on the remote control.

4. Enter a name for the SMART Board, select Next and then press OK on the remote control.

5. Select your time zone from the list, select Next and then press OK on the remote control.

6. Set the date, select Next and then press OK on the remote control.

7. Set the time, select Next, and them press OK on the remote control.

8. If the display isn’t using a wired network connection, select Configure Wi-Fi and then press
OK on the remote control.

The wireless connection wizard opens.

9. Select a wireless network from the list ,and then press OK on the remote control.

10. Enter the password for the wireless network, select Connect and then press OK on the
remote control.

The wireless connection wizard closes and you return to the Configure Wi-Fi step of the set-up
wizard.

11. Select Next and then press OK on the remote control.

12. Select Finish and then press OK on the remote control.

The welcome screen appears.

Connecting to a network
Before you connect the display to a network, your organization’s network administrators need to
configure the network for the display.

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Configuring the network for iQ functions

Network administrators need to configure the network so users can set the date and time and
update system software automatically and to allow apps to function properly.

To configure the network

Add thefollowing URLs to the network whitelist.

URL Feature
https://ws.kappboard.com Automatic system
software update
NOTE
Block access to https://ws.kappboard.com to prevent
automatic system software updates

https://*.mixpanel.com System software

*.hockeyapp.net System software
http://*.smarttech.com SMART Learning Suite
Online
https://*.youtube.com Screen Share app
https://updates.airsquirrels.com Screen Share app

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To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share
app

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 Outbound http
UDP 123 Network Time Protocol
TCP 3689 iTunes music sharing
TCP 5000 Audio streaming
TCP 5353 mDNS
UDP 5353 mDNS
TCP 7000 Picture sharing
TCP 7001 Video streaming
UDP 7010 Display mirroring
UDP 7011 Display mirroring
TCP 7100 Display mirroring
TCP 47000 Audio negotiation
TCP 49152–65535 Dynamic ports
UDP 49152–65535 Dynamic ports
TCP 49228 Google Cast
TCP 50259 Google Cast
UDP 54780 Google Cast
UDP 62572 Google Cast

2. Configure the network to allow Bonjour and mDNS (multicast).

3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.

NOTE

Using a 5 GHz wireless network connection may provide a better experience with the
Screen Share app.

Connecting the display to a network

The display can connect to a network using either Wi-Fi or an Ethernet connection. Network
administrators can also add a browser proxy or install a certificate.

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To connect to a Wi-Fi network

1. Press the Input button on the remote control.

The launcher appears.

2. Select Settings and press OK.

3. Select Wi-Fi and press OK.

NOTE

Ensure Wi-Fi is turned On.

4. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

5. If the network requires a password, enter the Wi-Fi password, select Connect and then press
OK.

OR

If the network requires a user name and password, enter the user name and Wi-Fi password,
select Connect and then press OK.

To connect to a network

Connect an Ethernet cable to the display’s RJ45 receptacle.

NOTE

The network must provide network settings via DHCP. If you require a static IP address, use
DHCP reservation on the router.

To configure a proxy

1. On the remote, press Input button to open the launcher.

The launcher appears.

2. Select Settings and press OK.

3. Select Wi-Fi and press OK.

4. Select the network to which you’re adding a proxy and press OK.

A dialog box appears.

5. Select Modify network and press OK.

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6. Select Show advanced options.

7. In the Proxy box, select Manual.

8. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.

9. Select Save and press OK..

To install a certificate

NOTE

Certificates must be PFX format.

1. Copy the PFX format certificate to a USB drive.

2. On the remote, press Input button to open the launcher.

The launcher appears.

3. Select Settings and press OK.

4. Select Wi-Fi > … > Advanced > Install Certificates and press OK..

The USB Drive window appears.

5. Select USB Drive and pres OK.

6. Select the certificate to install.

7. If required, enter a password to extract the certificate.

8. Optionally, enter a name for the certificate in the Certificate name box and reason for
certificate use in the Credential use box. Select OK and press OK on the remote.

9. A window appears requesting that a lock screen PIN, pattern or password be set before using
the certificate. Select OK and press OK on the remote.

10. Select a pattern, PIN or password method. Select OK and press OK on the remote.

IMPORTANT

Make note of the pattern, PIN or password. The pattern, PIN or password may be required to
install future certificates.

If the pattern, PIN or password is forgotten, a factory reset is required before installing more
certificates.

The iQ system software confirms the certificate was installed.

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Evaluating the impact of Screen Share on your network data usage

When you connect your device or computer to the display using Screen Share, the screen sharing
protocol compresses the image from your device or computer. The protocol may transmit only
areas of the screen that change. This can make it difficult to estimate the impact of Screen Share
on a network where many users would like to screen share simultaneously.

For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of
teachers might be streaming video while 90% might be sharing static content with occasional
updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use
the following table to help estimate the impact of wireless Screen Share on your network.

Content being shared Data rate transmission

Static content with minor screen movement 20 kb/sec

Static content with periodic scrolling or Spikes briefly to 500–600 kb/sec, returns to 20
refreshes kb/sec

Gaming or streaming video with major screen 700 kb/sec–1.2 Mbps

changes

Using SMART Learning Suite

Your SMART Board 2000 series display includes a subscription to SMART Learning Suite.
SMART Learning Suite includes the following software:

Software Description
SMART Notebook Create .notebook files that include graphics, text, tables, lines, shapes
collaborative learning and animations on your computer. Present the file on the display and
software keep your class’s attention as they view the content.
SMART Product Enables connected computers to detect input from the display.
Drivers

Install SMART Learning Suite on the computer connected to your display. Present SMART Learning
Suite content on the display by using the Input app to select your computer’s HDMI, Display Port or
VGA inputs

To view a connected computer’s input

Use the Input app (see Using Input on Using Input on page 17).

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Updating system software

When the SMART Board 2000 series display is connected to the Internet, it updates the system
software automatically.

When a system software update is available, the display downloads the update in the background
then waits for four hours of inactivity. When that happens, the display shows a two-minute
countdown before beginning the update. The countdown can be interrupted at any time. The
update begins when the countdown finishes. The display shows a blank screen for four minutes.
When the update is complete, the display shows content that was on it before the update.

NOTE

You can configure your organization’s network to allow or prevent automatic system software
updates (see connecting-to-a-network.htm).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn’t yet applied the update, you
can start the update process manually from Settings.

To apply an automatic system software update manually

1. On the remote, press Input button to open the launcher.

The launcher appears.

2. Select Settings and press OK.

3. Scroll to Auto Update.

4. Under Check for Updates Now, tap Apply Update Now.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display
using a USB drive.

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Using apps on the display

Using Input 17
Using Screen Share 18

The display includes the following apps:

l Input

l Screen Share

Using Input
Connect a computer to the display to present content on the display.

Showing content on the display

To show content on the display

1. On the remote, press Input to open the launcher.

The launcher appears.

2. Use the arrow button to select the input source and press OK.

The display looks for a connection, and the content appears on the display’s screen.

Stop showing content on the display

To stop showing content on the display

Open the launcher and select another video source.

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Using Screen Share

You can share content wirelessly to the display from your computer or mobile device.

NOTE

If you want to change the display’s name, see the SMART Board 2000 series displays user’s
guide (smarttech.com/kb/171178) for instructions.

Sharing content from the Chrome™ browser to the display

You can use the Chrome browser and Google Cast™ (a browser extension for Chrome) to share the
desktop or a specific browser tab from your computer.

NOTES

l Use Chrome version 52 or later.

l Make sure your computer is connected to the same network as the display. See Verifying
that the display and mobile device or computer are connected to the same network on
page 25 for more information.

To download the Chrome browser

1. On your computer, go to google.com/chrome.

2. Click Download > For personal computers > Download Chrome.

3. Follow the on-screen instructions.

To share content from the browser tab to the display

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

NOTE

Remember the display’s name.

3. On your computer, open the Chrome browser.

4. Open the tab you want to share to the display.

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5. In the top right corner of your browser, click the Cast icon .

6. Select the display’s name.

NOTE

When you’re sharing content, the Cast icon turns blue.

To share content from your desktop to the display

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

3. On your computer, open the Chrome browser.

4. In the top right corner of your browser, click the Cast icon .

5. Click the drop-down menu beside Cast to.

6. Click Cast desktop.

7. Select the display’s name.

8. In the Share your screen dialog box, click Entire screen.

NOTE

When you’re sharing content, the Cast icon turns blue.

Sharing content from your Windows® computer to the display

If your computer is running Windows 10 or Windows 8.1 operating system, you can use Miracast to
share content.

You can use the Chrome browser to share content from your Windows computer. See Sharing
content from the Chrome browser to the display on the previous page

You can purchase AirParrot®, an application that allows you to share your display, a single
application or a media file. See airsquirrels.com/airparrot/features/win.

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NOTE

Make sure your computer is connected to the same network as the display. See Verifying that
the display and mobile device or computer are connected to the same network on page 25 for
more information.

Using Miracast to share content from Windows 8.1 operating system

To share content from the Windows 8.1 operating system

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

NOTE

Remember the display’s name.

3. On your computer, swipe in from the right edge of the screen, and then tap Devices.

OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.

4. Click Project > Add a wireless display and select the display.

To choose how content is shared from the Windows 8.1 operating system

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

NOTE

Remember the display’s name.

3. On your computer, swipe in from the right edge of the screen, and then tap Devices.

OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.

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4. Click Project and then select an option:

o PC screen only:. No content is shared to the display.
o Duplicate:. The same content appears on both screens.
o Extend: The computer’s desktop is extended across the computer and display’s screen.
You can move items between the two screens.
o Second screen only:. Content is shared to the display. The computer’s screen is blank.

Using Miracast to share content from the Windows 10 operating system

To share content from a computer using Windows 10 system software

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

NOTE

Remember the display’s name.

3. On the computer, click the action center in the lower right of the screen, select Connect,
and select the display.

Supported Chrome browsers

Chrome browser version 52 or later

Sharing content from your Apple product to the display

For a list of supported Apple products, see Supported Apple devices and operating systems on
page 23.

NOTE

Make sure your Mac computer or iOS device is connected to the same network as the display.
See Verifying that the display and mobile device or computer are connected to the same
network on page 25 for more information.

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To mirror your Mac computer’s desktop to the display

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

NOTE

Remember the display’s name.

3. On your Mac computer, click the AirPlay icon in the menu bar.

4. Select the display’s name.

The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay.

To extend your Mac computer desktop to the display

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

NOTE

Remember the display’s name.

3. On your Mac computer, click the AirPlay icon in the menu bar.

4. Select the display’s name.

The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay.

5. Click the AirPlay icon , and then click Extend Desktop.

To mirror your iOS device’s screen to the display

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

NOTE

Remember the display’s name.

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3. On your iOS mobile device, open the Control Center.

4. Tap AirPlay.

5. Select the display’s name.

6. Select Mirroring.

7. Select an app.

The content appears on the display.

Supported Apple devices and operating systems

The following Apple operating systems support Screen Share.

l iOS 9 or later

l OS X 10.11 (El Capitan) or later

The following Apple devices support Screen Share.

l iPhone 4S or later

l iPad 2 or later

l iPod touch (5th generation) or later

Sharing content from your Android™ mobile device

For a list of supported Android products, see Supported Android devices and operating systems
on the next page.

For more information, see Cast your Android screen from the Google Home app.

NOTE

Make sure your Android mobile device is connected to the same network as the display. See
Verifying that the display and mobile device or computer are connected to the same network
on page 25 for more information.

To share your Android device’s screen on the display using the Google Home app

1. Download the Google Home app from Google Play™.

2. On the display’s remote, press Input to open the launcher.

The launcher appears.

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3. Select Screen Share and press OK.

NOTE

Remember the display’s name.

4. On your Android device, open the Google Home app.

5. In the top left corner, tap the navigation drawer .

6. Tap Cast Screen.

7. Select the display’s name.

NOTE

If you don’t see the display you want, tap MORE SETTINGS to show more displays.

To share your Android device’s screen on the display from the notification shade

1. On your Android device, swipe down to open the notification shade.

2. Tap Cast.

3. Select the display’s name.

If you don’t see the display you want, tap MORE SETTINGS to show more displays.

NOTE

Not all apps are Google Home-enabled.

Supported Android devices and operating systems

l All devices running Android 4.4.2 or later support the Cast Screen feature.

See Optimized devices for Android Screen casting.

NOTE

Not all mobile devices have been optimized for screen casting.

l Make sure Power Saving mode is off on your Android device. Power Saving mode can limit
the mobile device’s processing power, which could affect the performance of the Cast
Screen feature.

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Stop sharing content

TIP

You can disconnect your mobile device or computer to stop sharing content to the display.

To stop sharing content to the display

1. On the display’s remote, press Back.

2. When the message “Want to disconnect?” appears, select Yes and press OK.

To stop sharing content to the display when using Miracast

TIP

This an optional way to stop sharing content when using Miracast.

1. Tap or click Project, and then tap or click Disconnect.

The overlay appears.

2. On your computer, swipe in from the right edge of the screen, and then tap Devices.

OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.

3. Click Project, and then click Disconnect.

Verifying that the display and mobile device or computer are

connected to the same network

To verify that the display and mobile device or computer are connected to the same network

1. On the display’s remote, press Input to open the launcher.

The launcher appears.

2. Select Screen Share and press OK.

3. Note the name of the network the display is connected to.

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4. On your mobile device or computer, verify that the mobile device or computer is connected
to the same network. Consult the mobile device or computer’s user guide for more
information.

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Troubleshooting
Locating the serial number 27
Troubleshooting the display 28
Resolving issues with power 28
Resolving issues with video 28
Resolving issues with image quality 29
Resolving issues with audio 30
Troubleshooting the display’s software 30
Resolving issues with Input 31
Resolving issues with Screen Share 31
Resolving issues with Android mobile devices 32
Resolving issues with Apple devices 34
Resolving issues with Chrome browser and Chromebook 36
Resolving issues with Windows computers 37
Advanced troubleshooting for Screen Share 39

This chapter describes how to troubleshoot issues you might have with the display.

Locating the serial number

If you contact SMART support, you might be asked to provide the display’s serial number. The
serial number is located on the display’s lower right side, on the back.

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Troubleshooting the display

Resolving issues with power
Issue Solutions

The display doesn’t turn on and its l Make sure the power cable is securely fastened to the power outlet and the
power light isn’t lit. display.
l Make sure the switch beside the AC power inlet is in the ON (I) position.
l Make sure the power outlet is working by testing it with a different device.
l Make sure the power cable is working by testing it with a different device.

The display turns on, its power light l See default.htm.

is lit, but nothing shows on the Troubleshoot video.
screen.
l Restart the display.
See default.htm.

You’re experiencing other issues See referring-to-the-knowledge-base.htm.

with power, or the previous
solutions don’t resolve the issue.

Resolving issues with video

Issue Solutions

You’re experiencing general issues l Make sure any connected computers are on and not in Standby mode.
with video. l Set connected computers’ resolution and refresh rate to values that the display
supports.
See default.htm.
l Restart the display and any connected computers.
See default.htm.

The display is on, but nothing shows l Make sure any connected computers are on and not in Standby mode.
on the screen. l Restart the display and any connected computers.
See default.htm.

A computer is connected to the Make sure the computer is connected to the currently selected input.
display, but only a “Looking for a
connection” message appears on
the screen.

You’re experiencing other issues See referring-to-the-knowledge-base.htm.

with video, or the previous solutions
don’t resolve the issue.

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Resolving issues with image quality

Issue Solutions

You’re experiencing the following l Set the connected computer’s resolution and refresh rates to values that the
or similar issues with image quality: display supports.
l There are lines or snow on See default.htm.
the screen. l Open the on-screen display menu. If it appears correctly, the issue is with the
l The image if flickering or video input.
flashing. l Adjust the display’s image settings.

l Restart the display.

See default.htm.

There are bright spots on the l Open the on-screen display menu. If it appears correctly, the issue is with the
screen. video input.
l Take a photograph of the screen and send it to SMART support. If SMART
support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.

The image isn’t clear. There are Adjust the display’s image settings.
lines, double images or other
distortions.

Colors don’t appear correctly. l Be aware that if two or more displays are mounted side-by-side, there could be
minor differences in colors across the displays. This issue is not unique to
SMART products.
l If you’re using a VGA video input, use a different cable or connect a different
source to see if the issue is with the cable or input source.

The image is cut off or shifted to the l Adjust any connected computers’ video settings, particularly zoom, crop and
left or right. underscan.
See the computer’s operating system documentation.
l If the computer’s desktop is entirely black, change it to dark gray or a different
color.
l If the computer’s background is extended across multiple screens, duplicate the
desktop across the screens or set the display as the only screen.

The image doesn’t fill the entire Adjust any connected computers’ video settings, particularly overscan.
screen. See the computer’s operating system documentation.

A persistent image appears on the See Image persistence or burn in on LCD displays.
display.

You’re experiencing other issues See referring-to-the-knowledge-base.htm.

with image quality, or the previous
solutions don’t resolve the issue.

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Resolving issues with audio

Issue Solutions

You’re experiencing the following l If you’re using external speakers, make sure the speakers are turned on.
or similar issues with audio: l Make sure the cables connecting the display to the computer are securely
l No sound is coming from the fastened.
speakers.
NOTE
l Sound is coming from the
Connecting an audio cable to the display’s stereo 3.5 mm out connector
speakers, but the volume is
disables the internal speakers.
low.
l The sound is distorted or l Adjust the volume on the display and the connected computer and make sure
muffled. neither are muted.
l Adjust the display’s audio settings.
See Appendix A: Using settings on page 41.
l Make sure the display is set as the default audio device for the connected
computer’s audio output.
See the connected computer’s operating system documentation.
l If you’re using the integrated speakers, set the volume for the computer and any
running applications to 80%, and then adjust the display’s volume.
OR
If you’re using external speakers, set the volume for the computer, any running
applications and the display to 80%, and then adjust the speakers’ volume.

There is a whine or buzzing sound Be aware that these sounds are normal. Most displays emit electrical noise.
coming from the back of the display. Such sounds may be more noticeable with some displays than with others.

You’re experiencing other issues See referring-to-the-knowledge-base.htm.

with audio, or the previous solutions
don’t resolve the issue.

Troubleshooting the display’s software

This section explains how to troubleshoot the display’s software.

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Resolving issues with Input

Issue Solutions

There is an issue with the image. l See [XREF] for more information.
l Make sure the video cable is securely fastened to both your computer and the
display.
l Replace the video cable with a better quality video cable.
l If you’re using two connected video cables, use one longer cable or move the
computer so it’s within a single cable length of the display.
l If you’re using a display adapter with your video cable, try a different display
adapter.
l The computer’s video resolution settings and refresh rates aren’t supported by
the display. The display supports the following resolutions and refresh rates:
o 1920 × 1080 at 60 Hz
o 1600 × 900 at 60 Hz
o 1280 × 720 at 60 Hz

There is an issue with audio. l See [XREF].

l Turn off the mute setting on your computer.
l Turn up the volume on your computer.
l Turn up the volume on the display.
See [XREF].

Resolving issues with Screen Share

TIP

In some instances, restarting the Screen Share app and its discovery services resolves issues
with the app.

On the remote, press the up button and select Screen Share.

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Resolving issues with Android mobile devices

Issue Solutions

The display’s name doesn’t appear l Make sure your mobile device is on the same network as the display.
in the list of available devices. l Not all Android devices can initiate Screen Share from the notification drawer.
Download the Google Home app from Google Play™ to use Screen Share.
l If your display is using a wired network connection, try connecting it to a wireless
network.

NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.

l Make sure the display and mobile device are set to the correct date and time.
See am30.htm and your mobile device’s documentation.
l On your mobile device, turn Airplane mode on and then off again.
l Restart your Android mobile device.

NOTE
Restarting your Android device can clear network address information that
your device had cached. Restarting the device can also reinitialize audio and
video encoders that might have stopped working properly.

l On the remote, press the up button and select Screen Share.

l Restart the display.
See [XREF].
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.

The display’s name appears in the l Open the Screen Share app.
list of available devices but you’re
unable to connect to it. a. On the display’s remote, press Input to open the launcher.
The launcher appears.

b. Select Screen Share and press OK.

The video is choppy or the audio l If your network is slow or congested, Screen Share is affected. Contact your
isn’t in sync with the video. administrator.
l Your mobile device could be connected to a different access point than your
display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect to a closer access point.
l Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See connecting-to-a-network.htm.
l Your mobile device may not be optimized for sharing its screen and is limited to
lower quality performance. Try connecting with a different mobile device.
l Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.

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Issue Solutions

The video has no audio. l Make sure the volume on your Android device is turned up and the display is not
muted.
l Turn up the volume on the display.
See [XREF].
l Make sure you have the latest operating software on your Android mobile
device.
l Restart your mobile device.

The issues persist even after you’ve Contact your system administrator.
restarted your Android mobile
device and ensured it is on the
same network as the display.

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Resolving issues with Apple devices

Issue Solutions

The display’s name doesn’t appear l Make sure your mobile device or computer is on the same network as the
in the list of available devices. display.
l If your display is using a wired network connection, try connecting it to a wireless
network.

NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.

l Make sure the display and mobile device are set to the correct date and time.
See am30.htm and your mobile device’s documentation.
l On your mobile device, turn Airplane mode on and then off on your mobile
device.
l Restart your mobile device.

NOTE
Restarting your mobile device can clear network address information that
your mobile device had cached. Restarting the mobile device can also
reinitialize audio and video encoders that might have stopped working
properly.

l On the remote, press the up button and select Screen Share.

l On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
l Restart your computer.

NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.

l Restart your display.

See [XREF].
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l Make sure your computer or device has the latest operating system software.

The display’s name appears in the Open the Screen Share app.
list of available devices but you’re
unable to connect to it. a. On the display’s remote, press Input to open the launcher.
The launcher appears.

b. Select Screen Share and press OK.

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Issue Solutions

The video is choppy or the audio l If your network is slow or congested, Screen Share is affected. Contact your
isn’t in sync with the video. administrator.
l The display and the mobile device or computer could be connected to different
wireless access points, which can increase latency. On the mobile device, turn
Airplane mode on and back off to try to connect to a closer access point. On the
computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off
and then back on to try to connect to a closer access point.
l Reduce your computer’s display resolution to 1920 × 1080 or lower.
l Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See connecting-to-a-network.htm.
l Make sure your computer or device has the latest operating system software.

The video has no audio. l Make sure the volume on your iOS device is turned up and the display is not
muted.
l Make sure the Ring/Silent switch isn’t set to silent on your mobile device.
l Turn up the volume on the display.
See [XREF].

The issues persist even after you’ve Contact your system administrator.
restarted your Mac computer or
iOS mobile device and ensured
they are on the same network as
the display.

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Resolving issues with Chrome™ browser and Chromebook™

Issue Solutions

The display’s name doesn’t appear l Make sure your computer is on the same network as the display.
in the list of available devices. l If your display is using a wired network connection, try connecting it to a wireless
network.

NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.

l Make sure the display and mobile device are set to the correct date and time.
See am30.htm and your mobile device’s documentation.
l On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
l Restart your computer.

NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.

l For more information about the Google Cast browser extension, see Casting a
tab or entire desktop.
l Restart your display.
See [XREF].
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.

The display’s name appears in the Open the Screen Share app.
list of available devices but you’re
unable to connect to it. a. On the display’s remote, press Input to open the launcher.
The launcher appears.

b. Select Screen Share and press OK.

The video is choppy or the audio l If your network is slow or congested, Screen Share is affected. Contact your
isn’t in sync with the video. administrator.
l Not all devices are designed for video encoding for Screen Sharing, so video
streaming might not behave as expected.
l Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See connecting-to-a-network.htm.
l Screen Share has not been optimized for performance with Chromebooks. For
best results, limit usage to static content.
l The display and the computer might be connected to different wireless access
points, which can increase latency. On the computer, disconnect and then
reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect
to a closer access point.

Parts of the image do not display

correctly when sharing streaming
video to the display.

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Resolving issues with Windows computers

Issue Solutions

The display’s name doesn’t appear l Make sure your computer is on the same network as the display.
in the list of available devices. l If your display is using a wired network connection, try connecting it to a wireless
network.

NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.

l Make sure the display and mobile device are set to the correct date and time.
See am30.htm and your mobile device’s documentation.
l On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
l Restart your computer.

NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.

l Restart your display.

See [XREF].
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
l Make sure the operating system on your computer is up to date.
l Windows Wireless Display (Miracast) is currently not supported.
o Use Google Cast from Chrome browser.
See Sharing content from your Windows computer to the display on
page 19.
o Use Google Cast from Chrome browser.
See the SMART Board 2000 series displays quick reference
(smarttech.com/kb/xxxxxx).
o You can purchase AirParrot, an application that allows you to share your
computer’s display, an application, audio or a media file.
See AirParrot.
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l A Mac computer, Apple mobile device or Android mobile device is sharing
content with the display. Disconnect the computer or mobile device.
See To stop sharing content to the display on page 25 or To stop sharing
content to the display when using Miracast on page 25 for more information.

The display’s name appears in the Open the Screen Share app.
list of available devices but you’re
unable to connect to it. a. On the display’s remote, press Input to open the launcher.
The launcher appears.

b. Select Screen Share and press OK.

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Issue Solutions

The video is choppy or the audio l If your network is slow or congested, Screen Share is affected. Contact your
isn’t in sync with the video. administrator.
l The Wi-Fi signal could be weak. Contact your administrator.
l Your device could be connected to a different access point than your display,
which can increase latency. Turn Airplane mode on and then off on your
computer to try to connecting to a closer access point.
l Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See connecting-to-a-network.htm.
l Reduce your computer’s resolution to 1920 × 1080 or lower.
l Make sure the operating system on your computer is up to date.
l If you’re using AirParrot, make sure AirParrot is up to date.
l If you’re using Chrome make sure the browser is version 52 or later and is up to
date.
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.

When using Miracast, you can’t add l If you can’t add the display, wait for it to become ready and then try again. If that
or connect to the display. doesn’t work, try restarting your computer and display.
See [XREF].
l If your Windows 8.1 computer won’t connect to the display, try removing and
then adding it again.
a. On your computer, swipe in from the right edge of the screen, and then
tap Settings > Change PC settings.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Settings > Change PC settings.
b. Click PC and Devices > Devices.
c. Select the display, and then click Remove Device.
d. On your computer, swipe in from the right edge of the screen, and then
tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Devices.
e. Click Project > Add a wireless display
f. Select the display in the list of devices found, and follow the on-screen
instructions.
l Miracast works only when Wi-Fi is enabled on the display, even if the display
uses an Ethernet connection to the network. However, the display doesn’t need
to be connected to a wireless network.

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Issue Solutions

When using Miracast, the text on

NOTE
your is fuzzy or images stutter.
Projecting video or games to the display might not work well.

Decrease the screen resolution on your Windows 8.1 computer.

a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Screen resolution in the search box and select Display settings.
c. Use the Resolution slider to choose a smaller screen resolution.

When using Miracast, audio plays l Disconnect the display and then reconnect to it.
on the computer rather than l Check that the display is selected as the default audio device.
display.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Sound in the search box and click Sound.
c. Click Playback, and make sure the display is selected as the default
device.

Advanced troubleshooting for Screen Share

Issue Solutions

Mobile devices and computers l Organizations often block a number of network ports.
can’t find the display. Ask the administrator to allow
o TCP ports 7000, 8008, 8009, 47000, 7100, 49228, 50259
o UDP ports 62572 and 54780
o If using Google Cast, UDP port 1900
o If using Windows computer or a Mac computer, UDP port 5353.
See connecting-to-a-network.htm for more information.
l The display’s casting ID may not have propagated yet through the network or
may be cached on the network when it’s not actually available.
Wait several minutes and attempt to connect again.
l You’re using Miracast or an unsupported wireless screen casting method.
See Using Screen Share on page 18.
You’re using Miracast or an unsupported wireless screen casting method.
See the SMART Board 2000 series displays quick reference
(smarttech.com/kb/xxxxxx).

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Issue Solutions

Screen Share is not working for l There might be an issue with the Windows firewall.
Windows computers. o Windows 7 operating system: See Allow a program to communicate
through Windows Firewall.
o Windows 8 operating system: See Windows Firewall from start to finish.
l Your antivirus product might be blocking access. See the antivirus product’s help
for more information.

Screen Share is not working for l There might be an issue with the Mac firewall. See OS X: About the application
Mac computers. firewall.
l Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
l The network must be configured to run Bonjour and mDNS, and Multicast must
be enabled.
l Ensure your device and display are on the same VLAN or subnet.

AirPlay is not displaying on an iOS l Ensure the iOS device is on the same network as the display.
mobile device. l Try connecting the display with a wired network connection.
l See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod
touch.

Screen Share is not working on l Ensure your Android device is on the same network as the display.
Android devices. l Casting the screen is available on mobile devices running Android 4.4.2 or later.
l Turn off the device’s Power Saving mode.
l If you’ve downloaded the Google Cast app, see Cast your Android screen from
the Chrome Cast app.
l Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
l Your network consists of multiple access points connected to a single wireless
LAN controller (WLC).
o See Chrome Cast Deployment Guide, Release 7.6.
o See Chrome Cast mDNS Service in order to Cast Screen Configuration on
WLC.

Screen Share app closes l If your display is connected to a 2.4 GHz network, connect your display to a 5
unexpectedly or the video stops GHz network.
playing on the display. l Select a less congested Wi-Fi channel.

40 smarttech.com/kb/171178
Appendix A

Using settings
About device 41
Diagnostics 42
Language 42
Country 42
Wi-Fi 43
Advanced Wi-Fi options 44
Ethernet 44
Date & time 45
Usage Data 45
Auto Update 46
Screen Share 46

You can access the display’s settings using the icon in the launcher.

TIP

Connect a USB mouse and keyboard to the display to use while viewing and modifying the
display’s settings.

About device
NOTE

To find the display’s serial number, see Chapter 4: Troubleshooting on page 27.

Option Values Function Notes

Product information

Board name [N/A] Select a name for your [N/A]

display

41 smarttech.com/kb/171178
APPENDIX A
USING SETTINGS

Option Values Function Notes

Legal Information [N/A] Shows the open source [N/A]

licenses, the SMART end
user license agreement
and SMART intellectual
property information

Board information

Build number [N/A] Shows the iQ system [N/A]

software’s version number

Up time [N/A] Shows how long the Turning off the display resets
display has been turned on the up time to 0.

Board configuration

Factory data reset [N/A] Resets all options to their Only administrators should
default values reset the display.

Diagnostics
Option Values Function Notes

Write logs to USB [N/A] Copy diagnostic logs to a USB drive [N/A]
See [XREF] for more information.

Language
Option Values Function Notes

Language [Languages] Sets the language for the settings To select a different language for
menu the on-screen display menu, see
[XREF].

Country
Option Values Function Notes

Country [Countries] Sets the display’s country [N/A]

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APPENDIX A
USING SETTINGS

Wi-Fi
NOTE

To add a proxy, see connecting-to-a-network.htm.

Option Values Function Notes

Wi-Fi [Wireless Select a wireless network Turn on Wi-Fi to discover networks.

networks]

Scan [N/A] Scan for wireless networks

Click More to access this option.

WPS Pin Entry [N/A] [N/A] Not used

Wi-Fi Direct [N/A] [N/A] Not used

Advanced [N/A] Set advanced options for Wi-Fi See Advanced Wi-Fi options on the
next page.

WPS push button [N/A] Connect to a wireless network [N/A]

using Wi-Fi Protected Setup

Add network [N/A] Add a wireless network [N/A]

Advanced Wi-Fi options

Option Values Function Notes

Advanced

Network notification [N/A] Notifies you when an open wireless [N/A]

network is available

Keep Wi-Fi on during Always Determines if the Wi-Fi remains on [N/A]

sleep Only when when the display goes to sleep
plugged in
Never

Scanning always [N/A] Allow Google’s location service and [N/A]

available other applications to scan for
networks, even when Wi-Fi is
turned off

Wi-Fi frequency band Auto Wi-Fi frequency band [N/A]

5 Ghz
2.4 Ghz

Install certificates [N/A] Install certificates to connect to a [N/A]

network

Wi-Fi optimization [N/A] Minimize battery usage when Wi-Fi [N/A]

is enabled

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APPENDIX A
USING SETTINGS

Option Values Function Notes

MAC address [N/A] Shows the display’s MAC address [N/A]

IP address [N/A] Shows the display’s IP address [N/A]

Ethernet
NOTE

Manual configuration isn’t available. The IP address is automatically configured via DHCP. If you
require a static IP address, use DHCP reservation on the router.

Option Values Function Notes

IP address [N/A] Shows the display’s IP address [N/A]

MAC address [N/A] Shows the display’s MAC address [N/A]

Date & time

Option Values Function Notes

Automatic date & time [N/A] Sets the display’s date and time Configure the network to allow
automatically Network Time Protocol (NTP)
requests to Internet time servers.
See connecting-to-a-network.htm.

Set date [N/A] Sets the display’s date Disable Automatic date & time to
set the date manually.

Set time [N/A] Sets the display’s time Disable Automatic date & time to
set the time manually.

Select time zone [N/A] Sets the display’s time zone [N/A]

Use 24-hour format [N/A] Shows the display’s time using the [N/A]
24-hour clock

Choose date format [N/A] Sets the display’s date format [N/A]

44 smarttech.com/kb/171178
APPENDIX A
USING SETTINGS

Usage Data
Option Values Function Notes

Share Usage Data [N/A] Sends usage statistics and error [N/A]
reports to SMART

Auto Update
NOTE

To disable automatic system software updates, block access to https://ws.kappboard.com.

Option Values Function Notes

Updates Channel Stable Channel Sets which system software When switching from the Beta
Beta Channel updates the display receives Channel to the Stable Channel, a
factory reset occurs. See page 42
for more information about factory
reset.

Check for Updates Now [N/A] Checks for updates to the system If an update is available, the text
software changes to Apply update now.

NOTE
The display must be connected
to the Internet to check for
system software updates.

Screen Share
Option Values Function Notes

Screen Share

Reset [N/A] Closes and restarts Screen Share You can restart Screen Share as a
app and its discovery services troubleshooting step if a mobile
device or computer can’t find or
connect to the display.

45 smarttech.com/kb/171178
Appendix B

Using the on-screen display menu

You can open and navigate the on-screen display (OSD) menu by using the remote control or the
control panel on the side of the display.

Changing OSD menu settings

To change OSD menu settings

1. Press the Menu button on the remote control.

The OSD menu appears.

2. Press the up and down arrows to highlight a menu, and then press OK to select it.

3. Press the up and down arrows to highlight a menu option, and then press OK to select it.

4. Press the left and right arrows to change the setting.

5. Press Menu to navigate backwards until the on-screen menu closes.

See the table below for OSD settings that you can change:

Picture menu
Option Values Function Notes

Brightness 0–100 Sets the overall brightness of the [N/A]

image and background

Contrast 0–100 Sets the difference in brightness [N/A]

between the lightest and darkest
parts of the image

Sharpness 0–100 Sets the image sharpness [N/A]

Color temperature Native Sets the color temperature Select User to customize red, green
6500K and blue settings in the Color control
option.
9300K
User

47 smarttech.com/kb/171178
APPENDIX B
USING THE ON-SCREEN DISPLAY MENU

Option Values Function Notes

Color control Red 0–100 Sets the amount of red in the image You can modify this value only if you
select User in the Color temperature
option.

Green 0–100 Sets the amount of green in the image You can modify this value only if you
select User in the Color temperature
option.

Blue 0–100 Sets the amount of blue in the image You can modify this value only if you
select User in the Color temperature
option.

Picture mode Standard Sets the picture mode [N/A]

Highbright
Soft
Standard

Picture reset Yes Resets all settings in the Picture menu [N/A]
No to their default values

Screen menu
Option Values Function Notes

H-position 0–100 Sets the horizontal position of the [N/A]

image

V-position 0–100 Sets the vertical position of the [N/A]

image

Clock 0–100 [N/A] [N/A]

Clock phase 0–100 [N/A] [N/A]

Blank Off Turns the image off [N/A]

On

Dimming 10–100 Sets the image dimming [N/A]

Aspect ratio Wide Sets the aspect ratio [N/A]

4:3

Screen reset No Resets all settings in the Screen [N/A]

Yes menu to their default values

Audio menu
Option Values Function Notes

Speaker Internal Sets the speaker output [N/A]

External

48 smarttech.com/kb/171178
APPENDIX B
USING THE ON-SCREEN DISPLAY MENU

Option Values Function Notes

Audio source HDMI 1 Sets the audio input [N/A]

HDMI 2
DP
Audio 1
Audio 2

Audio reset Yes Resets all settings in the Audio [N/A]

No menu to their default values

Configuration 1 menu
Option Values Function Notes

Auto adjust You can modify this value only if you

select the VGA input.

Language English Sets the language [N/A]

Auto source No Turns input auto-source on or off [N/A]

Yes

Configuration reset No Resets all settings in the [N/A]

Yes Configuration 1 menu to their
default values

Factory reset No Resets all OSD menu settings to [N/A]

Yes their default values

Configuration 2 menu
Option Values Function Notes

OSD turn off 5-120 seconds Sets the time of inactivity before the [N/A]
on-screen display menu turns off

Freeze function Off Turns the picture freeze frame on [N/A]

On or off

OSD H-position 1-100 Sets the horizontal position of the [N/A]

OSD menu

OSD V-position 1-100 Sets the vertical position of the OSD [N/A]
menu

OSD rotation Landscape Sets the rotation position of the [N/A]

Portrait OSD menu

Monitor information [N/A] Displays the model name, serial [N/A]

number, and operating time

49 smarttech.com/kb/171178
APPENDIX B
USING THE ON-SCREEN DISPLAY MENU

Advance menu
Option Values Function Notes

Gamma selection Mode 1 Sets the color gamma value [N/A]

Mode 2
Mode 3

Over scan Off Turns over scan on or off Over scan increases the picture
On size on the display

IR control Normal Turns the remote control feature [N/A]

Lock on or off

Keypad control Unlock Turns the OSD keypad on or off [N/A]

Lock

DDC/CI On Turns access to Extended Display [N/A]

Off Identification Data (EDID) on or off

Advanced option reset No Resets all settings in the Advanced [N/A]

Yes menu to their default values

50 smarttech.com/kb/171178
SMART TECHNOLOGIES
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