Fake News and Scandal
Fake News and Scandal
ScholarWorks@UMass Amherst
Communication Department Faculty Publication
Communication
Series
2019
C.W. Anderson
Recommended Citation
Cabañes, Jason; Anderson, C.W.; and Ong, Jonathan Corpus, "Fake News and Scandal" (2019). The Routledge Companion to Media and
Scandal. 88.
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FAKE NEWS AND SCANDAL
by
Jason Cabañes, C.W. Anderson and Jonathan Corpus Ong
Bibliography: Cabanes, J., Anderson, C.W. & Ong, J.C. (2019). In Tumber, H.
& Waisbord, S. (eds). The Routledge Companion to Media and Scandal.
London: Routledge.
Introduction
Can we draw a connection between the academic literature of political scandal and the recent
explosion of interest in the use, dissemination, and impact of “fake news” in the public sphere
since 2016? As one of us has argued (Boczkowski and Anderson 2017), it is increasingly important
to integrate new-fangled intellectual concepts like fake news with more venerable theories and
understanding from classic media sociology. In this chapter we attempt such an integration.
In the first section we argue that there are four ways we both understand and misunderstand
fake news as a research concept. This includes seeing fake news as text rather than visual content;
as either “true” or “false” information rather than as facts embedded within narratives; as surface
level content rather than being produced within institutional processes; and from a “Western-
centric” lens rather than from a comparative context. As we will argue in our conclusion, these
foci make connecting empirical work on fake news to larger media theories of visibility and
surveillance more difficult. In particular, they make it harder to connect questions of fake news to
sociologies of scandal and the public sphere. In the second section, we attempt to address each of
these critiques by outlining elements of our research on fake news production in the Philippines,
which was selected insofar as it provides a non-European case of a phenomenon the discussion of
which is usually confined to the industrialized West and which serves as a launching pad for
engaging in larger meta-theoretical reflection at the conclusion of the chapter. In this research, we
looked into the belly of the beast, conducting interviews and doing participant observation with
the so-called “political trolls” in order to grasp the dynamics of the country’s hierarchical but
networked architecture of disinformation. We paid particular attention to how the creative labor
within this architecture gave rise to visual images that carried particular narrative and aesthetic
components, which aimed to reinforce the public's feelings of anger and resentment and harness
the infectious zeal of political supporters. In the third and final section, the chapter returns to the
initial conversation about the media and scandal and discusses how these different frameworks for
considering fake news shed light on the relationship between scandal and the media.
One final note before we move into the heart of this chapter. There is growing and justified
resistance in academia to using the term “fake news” to describe content that deliberately uses the
tools and distribution mechanisms of journalism to promote demonstrably false narratives. Wardle
(2017) has convincingly argued that the use of the term collapses multiple distinct types of
misinformation (some malicious, some benign) into a single category called “fake news.” Others
(Tandoc et. al. 2018) have categorized the diverse and often divergent definitions of fake news
that have been deployed in the scholarly literature. Still others contend that the use of “fake news”
by the U.S. President Donald J. Trump has transformed the concept into an utterly vacuous one, a
concept often used to criticize legitimate accountability journalism and one increasingly deployed
by authoritarian leaders of all stripes.
We agree in principle with all these criticisms. And yet, in this chapter, we continue to use the
term “fake news.” Our decision here is primarily one of authorial strategy. In essence, it is entirely
possible to spend thousands of words arguing about the proper definition of “fake news” and spend
very little time conducting empirical work about the phenomenon, or thinking more deeply about
the ways it has been used in research to date. To avoid definitional parsing, we deploy the term
“fake news” here while agreeing entirely with the criticism that its use is problematic. At the very
least, accepting the common usage of the term “fake news” allows us to turn more quickly to some
of the ways it has been used, and misused, and under-used in academic research so far. Thinking
about fake news in terms of intellectual misunderstandings or oversights allows us also to connect
it with larger theories of scandal, media, and the public sphere.
Bundled into this story are a particular (and interrelated) set of assumptions about the nature of
politics, the affordances of digital media, and the manner in which information affects human
behavior. There are three problems with these assumptions. First, they rely on a set of theories
about what the media “does” to audiences that have been widely debunked in the communications
literature. Second, they have a narrow understanding of “the media” that sees that media as made
up of relatively unitary pieces of informational content. This understanding ignores the aesthetic
content of the media, and indeed relegates the entire concept of visual news media to a second-tier
status. Both these problems create a third, which is that we too often talk about the relationship
between media and politics in narrow, overly social scientific terms, ignoring the range of other
intellectual perspectives that could be brought to bear on these relationships.
We have noted that one major perspective missing from the conversation about fake news has
been a visual aesthetic perspective, one that draws more on concepts from art history and art
appreciation than it does from social science or even from media studies. The major work on the
role of visual content in contributing to the fake news phenomenon (e.g. Guy 2017) has largely
been exploratory in nature; beyond that, it has largely adopted a behavioralist perspective on fake
news, looking at what images “do” to the public and how to identify them as being either fake or
true. This, however, is not the only way to think about visuals in journalism. In just the last few
years visual communication scholars and social semioticians have become more broadly interested
in the aesthetics of news media, specifically with regards to the relationship between imagery,
graphics, layout, and writing in a digital context. In particular, Helen Caple, David Machin, and
Hartmut Stöckl have offered compelling social semiotic analyses of key visual and multimodal
news media genres like, for example, online news galleries, newsbites, and news opening
sequences. There is no reason why these perspectives could not be brought to bear on the question
of fake news.
Truth, lies and narratives
While media and communications scholars have looked primarily at news as information and have
built compelling arguments about the poisoning of the public well by fake news, a few sociologists
have devoted themselves to understanding the cultural, emotional, and narratival roots of the
current “crisis in public communication” (Blumler and Guerevitch 1995). Arlie Hochschild’s work
on the “deep story” in Strangers in Their Own Land—the way that the story Tea Party activists in
Louisiana told themselves about the current state of American political and economic life
influenced their political choices—has been central to this conversation. For Hochschild (2016),
the roots of the populist upsurge in politics do not lie in economic distress as much as they lie in a
story about economic distress. Conservatives in the United States imagine social life as a line, at
the end of which is something called the “American Dream.” Not only has this line slowed to a
crawl, in the minds of these Trump supporters, but a variety of minority groups and immigrants
have been cutting to the front of the line, aided and abetted by corrupt and swindling politicians.
What lies at the root of populism, for Hochschild, is not the deployment of incorrect facts but
rather the construction of particular mediated narratives. In terms more familiar to scholars of
communication, journalism, and media studies, journalism and news—whether fake or truthful—
play a ritualistic role in constructing the everyday lives of citizens, and not simply an informational
role. News, in James W. Carey’s terms, can be seen as a dramaturgical exercise. "What is arrayed
before the reader is not pure information but a portrayal of the contending forces in the world,"
Carey wrote in 1985. "Moreover, as readers make their way through the paper, they engage in a
continual shift of roles or of dramatic focus." Fake news, it can be argued, helps establish these
terms of dramatic reference and a vision of the world in which contending forces of good and evil
populate a world of conflict, treachery, scandal, and betrayal. While such a ritualistic perspective
does not dispense with the difference between “facts” and “lies,” it de-emphasizes the importance
of truth as the sole vector along which we ought to analyze fake news and digital propaganda.
Fake news as content, fake news as production
Little attention, finally, has been devoted to the means by which fake news is actually made and
by which it operates as a form of cultural labor.
For instance, a timely BuzzFeed analysis in early November 2016 (Silverman 2016) determined
that “fake news” on Facebook generated significantly larger amounts of audience engagement than
the top stories of the 19 most popular traditional news organizations combined. The Computational
Propaganda Project at the Oxford Internet Institute, which actually began well before the 2016
election, has generated studies about a wide variety of disinformation campaigns in cross-national
contexts, beginning with the analysis of “Brexit Bots” on Twitter and later expanding the analysis
to include bot activity and propaganda on Facebook, Wikipedia, and elsewhere. These studies are
incredibly valuable as well as being methodologically sophisticated; they demonstrate the degree
to which misinformation and outright propaganda have colonized the journalistic space and
hypothesize a causal connection between the irrationality of our current political discourse and the
actions of malevolent information actors (e.g., Bradshaw & Howard 2017; Wooley & Guilbeault
2017). A related 2016 American election study, carried out by the Berkman-Klein Center at
Harvard University, looks at the interactions between hundreds of media outlets and the patterns
of information circulation that dominated election coverage. The study concludes that, while
centrist/liberal media in the United States are now virtually synonymous with legacy media outlets
like the New York Times, the Washington Post, and CNN, conservative media space is dominated
by a variety of dubious quasi-journalistic actors, particularly Breitbart News. Much like the work
on computational propaganda, however, the Berkman study looks at surface-level media
interactions and conceives of “news content” as primarily “information” (Farris et. al 2017). More
than that, all these studies examine the work that this content does in the world, and the way it
affects citizens. Survey-based approaches may also tend to flatten out differences when they draw
false equivalences among disinformation actors and content as they manifest in diverse cultural
contexts (e.g., Bradshaw & Howard 2017) while technology-centric approaches may fetishize new
technologies and overstate their social effects without situating these within broader media
environments and historical campaign infrastructures (e.g., Woolley & Guilbeault 2017).
A concrete example of how disinformation producers tried to imbue visuals with an aesthetic
of authenticity can be seen in memes deployed for digital black ops, a technique used to attack the
character of opposing politicians. Take for instance this misogynistic meme that sought to
undermine the credibility of Mocha Uson, who is currently an assistant secretary in the Presidential
Communications Operations Office. Uson is a favorite target of anti-Duterte campaigns because
she has been one of the most visible and most vocal pro-Duterte key opinion leaders online. This
particular meme amplified other similar digital disinformation materials that aimed to continually
dredge up Uson’s past career as a controversy-seeking sexy star. It shamed her by harping on about
conservative Filipino tropes about womanhood by showing provocative images of her and
insinuating that she is not “disente” (decent) and so should not be believed.
Key to establishing authenticity in this “Mocha meme” was its deliberately amateurish
aesthetics. To deflect the fact that this meme comes out of a professionalized disinformation
production architecture, it consisted of photographs that were awkwardly cropped, had text fonts
with an odd color scheme, and an overall layout that decidedly did not adhere to the rule of thirds.
Also important for the meme’s authenticity was the use of images that sought to resonate with the
broad public, as they were drawn from popular tropes in Philippine entertainment media. The
photograph to its left was of the television and young film superstar Kathryn Bernardo, who is
posited to embody the qualities of the supporters of Duterte’s rival presidential candidate Mar
Roxas. What this image referenced in particular was how Bernardo was a wildly popular young
celebrity who was acutely aware of how she should act in public because, as she put it, “we have
to do our best to become good role models for the youth” (Iglesias 2018). In stark contrast was
Mocha Uson’s photograph to the meme’s right, whose indecency is said to capture key qualities
of Duterte’s supporters. This image connected especially well with the accusations that in bringing
her controversial sexy star persona to her new government job, Uson was trading in so-called
political porn—“the immersion in obscenity, the choreographed assault on the real in favor of the
fantasy, [and] the repeated appeal to the prurient” (Nery 2018)—and consequently irresponsibly
debasing the quality of public discussion.
In the interim between Duterte’s order and the Supreme Court decision and the eventual burial
of Marcos, we followed the Facebook and Twitter discussions around the “Ilibing Na” campaign.
We observed how the disinformation architects ensured that social media served as an integral
platform within a wider political campaign, as it echoed and amplified the revisionist narrative of
Marcos as the Philippines’ greatest president and the martial law years as the country’s golden
years. This went completely against established historical and literary scholarship that described
the dictatorial regime as characterized by, among other horrors, widespread human rights
violations and unmitigated government corruption (see De Vera 2016). Moreover, and here we
borrow from Hochschild (2016), this narrative aligned very well with the "deep story" held by
Duterte and his supporters regarding the viability of an authoritarian regime, as it would get the
country to move forward faster. As Duterte himself said, Marcos deserved to be buried “because
he was a great president and he was a hero” and, moreover, that the burial would catalyze “national
healing.” The children of Marcos also echoed this claim, saying that what the country really needed
was to “forgive and move on.”
During our research, we saw how online petitions, memes, videos, and articles from websites
with unverified content were weaponized to challenge existing narratives about Marcos and bring
different frameworks to the burial issue. Crucially, these were also used to attack and silence critics
of the burial. One such example was a Facebook post about Vice President Leni Robredo’s
opposition to the burial. If Uson was a favorite target of the anti-Duterte camp, so Robredo was
always in the firing line of the pro-Duterte camp. This was primarily because she was the highest
government official affiliated with the Liberal Party, which not only touted itself as the opposition
party to the Duterte government but was also a key opposition force during the Marcos regime.
The Facebook post shared a news video clip of Robredo’s interview with the accompanying
caption: “So why does Leni the queen of cheap campaigns disapprove of the burial of Marcos in
the Heroes’ Cemetery … Watch and learn how crazy and out of her mind Leni is.” The post elicited
over 16,000 reactions (likes, hearts, angry reactions), 28,624 shares, and over 7,200 comments,
with the video viewed over 1 million times. The deep story carried by the post seemed to have
resonated very well with the supporters of Duterte, as many of the comments on the post expressed
their support for the revisionist narrative about Marcos, specifically by throwing a disturbing array
of expletives at Robredo. They called her a “bitch,” “stupid,” “insane,” told her to “shut up,” and
went as far as wishing she would die along with her three daughters. They also expressed
resentment towards the Liberal Party, which they characterized as the evil enemy of the Duterte
presidency.
We subsequently asked the disinformation architects about the toxic and vitriolic commentaries
generated by digital disinformation materials like the Facebook post against Robredo. Their
response to this was to wash their hands and explain away their responsibility. Unfortunately, the
distinct architecture of networked disinformation in the Philippines made it easy for them to do
this. It is to this that we next shift our attention.
Disinformation as cultural production
The third innovation we proposed above was to conceptualize fake news not just as mere content
but as an instantiation of organizational processes and labor relations. Our study on digital
disinformation in the Philippines, for instance, took a production studies approach that examined
disinformation as a culture of production, which meant listening to the intentions and experiences
of fake news producers in their own words and attending to their "creativity within constraints"
(Mayer, Caldwell & Banks 2009: 2) in light of opaque institutional procedures. This enabled us to
develop an account of the disinformation production process that was inherently social,
underscoring how the different architects of disinformation drew from institutional knowledge,
professional skills, and interpersonal relationships when innovating techniques of political
deception.
Our production studies approach allowed us to see the different ways in which disinformation
architects engaged in moral justifications. They employed various denial strategies that allowed
them to claim that their work was not actually “trolling” or “fake news” and that, crucially, enabled
them to displace moral responsibility for the consequences of digital disinformation on the
heightened toxicity and vitriol of contemporary online political discussions.
We observed that workers drew from slightly different cultural scripts when justifying their
work based on where they are positioned in the professional hierarchy. Take the chief
disinformation architects, for instance. They saw themselves as taking on the more “professional”
work of crafting campaign objectives and messages, especially when compared to the anonymous
digital influencers who had to do the “dirty” work of translating their objectives and messages into
actual social media content. This allowed them to create some psychological distance from the
actual production of digital disinformation materials. Together with this, they did not see digital
disinformation as something new, arguing instead that they had used the same advertising and
public relations techniques in orchestrating the launch of Facebook business pages, making
hashtag campaigns trend worldwide, and building engaged communities for household brands,
telecommunications companies, or celebrities. As one of them put it, “Whether you're a movie,
soft drink, restaurant, or politician, it's all the same to me. Just give me the brief, I know what to
do.”
For the anonymous digital influencers, meanwhile, the casual and short-term nature of
disinformation projects meant that they could downplay their involvement in it. Because the work
was just one project or “sideline” they juggle among others, they could tell themselves that "fake
news" does not define their whole identity. One of them explained, “Being a character or a
‘pseudo’ is only very fleeting because you are not the person. You just assume that personality.
You trend for a while and then move on.” The other thing is that the digital influencers were
adamant in saying that the production of actual fake news and other disinformation content was
not their handiwork, but that of unnamed others in the disinformation architecture or of “real
supporters” from the grassroots. They said that it is these others who were overly zealous, as they
themselves were professional enough not to engage in misogyny, racism, and hate. This
justification allowed them to displace perpetually any accountability for the grimier aspects of
disinformation production.
Disinformation from the south
Finally, we suggest that our understanding of fake news should go beyond “Western-centric”
lenses and take a global and comparative approach to disinformation production. Our study on
digital disinformation production in the Philippines was certainly inspired by the challenge posed
by Paula Chakravartty and Srirupa Roy (2017) to trace the historical antecedents of mediatized
populism in particular. We took seriously the importance of thinking through how new social
media affordances for political exchange—such as the currently toxic and vitriolic online public
spheres in many established democracies—map onto entrenched political systems, class
hierarchies, and social dynamics in developing countries like the Philippines, which has deep
histories of populist sentiment.
Paying attention to the historical context of the Philippines allowed us to understand, for
instance, the genesis of the country’s advertising and public relations-led architecture of networked
disinformation. This had to do with how national politics in the Philippines has always been
characterized by weak political party ideologies and affiliations that are completely overwhelmed
by strong personalistic relationships with presidential contenders who are perceived to possess the
right image branding (Bionat 1998; Coronel et al. 2004). And the roots of this ran deep, what with
Philippine politics having been shaped by a culture of patronage between an oligarchic elite and
supporters who establish relationships of dependency and obligation with them. Growing out of a
system of patron–client relations established during the Spanish colonial period (1521–1898), the
country’s powerful political families and personalities have continued to cultivate clientelistic
relationships with their loyal followers (Hedman and Sidel 2000).
Looking at the particular digital labor conditions in the Philippines also enabled us to see how
the architecture of network disinformation was heavily entrenched in systematized labor and
incentive structures that have been normalized in, and even professionalized by, the creative and
digital industries. One thing we saw was that the chief disinformation architects sought to exploit
the porous boundaries between advertising and public relations and the digital underground. They
used their expertise and leadership in the former to gain power and prestige in the latter, thereby
establishing themselves as pioneers of a new industry. The other thing we observed was that many
of the anonymous digital influencers got dragged into the digital underground because of the
precarious work conditions in mainstream media. After compounded experiences of rejection and
exploitation at the hands of the media industry, they found themselves seeking financial stability
in digital disinformation work.
Using this case study of disinformation in the Philippines as a test upon which to ground grand
narratives usually developed and deployed in the West enabled us to see that there is no one-size-
fits-all solution to the complex problem of digital disinformation. Global initiatives to address the
problem, such as the emerging critical scholarship on the operations of power by global
corporations such as Facebook and Google, are of course important (see Sabeel Rahman 2017). At
the same time, however, understanding local contexts of disinformation production and the ways
that architects of disinformation evade responsibility and entice other workers to join them in the
digital underground allows us to craft better bespoke interventions that are suited to specific
country contexts. For the Philippines, our suggestions included the following. (1) Addressing the
development of a self-regulatory commission that requires disclosure of political consultancies is
a step towards encouraging the traceability and accountability of these digital campaigns within
the advertisement and PR industry. (2) Create industry sanctions and safety nets that prevent
precarious creative workers from slipping into the digital underground.
Media sociologist John Thompson has offered the most robust and theoretically sophisticated
analysis of the relationship between the twenty-first-century media system and political scandal
(Thompson 2004), focusing on the relationship between scandal and the media’s power to make
select individuals visible to the public at large (Thompson 2005). There are two strands to
Thompson’s argument, each tying into a different set of assumptions about the nature of
communication and the political world. The first strand is grounded in a critique of Michel
Foucault and his concept of “panopticonism,” or the notion that society has created an internalized
sense of continuous surveillance at the heart of modern subjectivity. With his concept of the
panopticon, Thompson argues, Foucault neglects to consider the role of the media and particularly
its ability to engineer certain forms of public visibility that are limited to a (relatively) few
individuals. Rather than living in a state of continuous visibility, Thompson contends (contra
Foucault) the media draws its very power from its ability to make certain people visible at certain
times (Thompson 2005, 40–42).
One of the forms of media visibility arises via scandal, which is itself related to certain changes
in the constitution of politics. Thompson (2013) relates the prevalence of scandal in recent times
to the decline of traditional political parties with their stable and class-based patterns of allegiance.
The new political models that tend to dominate campaigns use the personal ethics and conduct of
individual politicians as a means by which to lure increasingly non-committed voters to their side.
One way to do this is via scandal, which simultaneously taints the moral character of politicians
and virtually guarantees that this moral character will become the subject of heightened media
visibility. Political scandal thus stems from larger changes in both the political and media sphere,
with the media possessing increased power to make individuals visible and with politics as a game
through which to lure the large number of uncommitted voters to a political side.
Thompson’s analysis, one of the few large-scale sociological theories to take the media
seriously, is a compelling one that does much to explain the dynamics of modern mediated politics.
We also think that it both illuminates and obscures the role played by “fake news” in the
development of media scandals in the digital age.
In terms of illumination, we can see from our case study that, even in our hyper-partisan age,
moral judgments about candidates for office and politicians in the public sphere still matter. One
of the major strategies of disinformation teams in the Philippines, as we have seen, is to impugn
the morality of government officials, particularly women. It is an open question as to whether this
is a localized phenomenon or a general one, but either way this analysis of the Philippines
demonstrates that fake news can thrive in an environment where moral judgments play a major
role in political life. Fake news and disinformation can publicly unearth the (usually false) inner
lives of candidates, constructing a (false) media narrative that turns government officials into
moral reprobates.
On the other hand, some part of the conceptual cloudiness of Thompson’s theory in relationship
to the fake news phenomenon stems, not from a flaw in the theory, but rather from a media
landscape which is dramatically different than it was even a decade ago. For one thing, we think
that the Foucauldian notion of the panopticon is more valid now than it was when Foucault
proposed it, and certainly more valid than it was when Thompson constructed his theory of media
power. The endlessly proliferating world of digital and social media has created a system in which
many of the most energized citizens are quite literally “bathing” in the media flow at all times;
media is not simply a medium, as Mark Deuze argues, but might be better seen as a media life
(Deuze 2012). We can see this from our Philippines case study insofar as disinformation strategies
assume an always surveilled, quantified public. Metrics, surveillance, and tracking (Anderson
2013) play a major role in fake news strategies and the flourishing of scandalous fake news.
Regardless of the specifics at play in this particular case, we think the fake news concept is in
need of an overhaul. In this chapter we have outlined the aspects of the phenomenon we think
should be more emphasized in scholarship going forward. We have tried to demonstrate the utility
of these revisions in our case study of the role played by disinformation workers in the Philippines.
Finally, we have shown how broadening our understanding of fake news takes us out of a linear,
media-effects model of communication. Instead, it allows us to discuss disinformation in
relationship to more supple sociological theories, including scandal, the public sphere, and
personal visibility in media space. Such conceptual creativity is necessary if we are to continue to
integrate the dramatic changes of twenty-first-century mediated life with older, and still robust,
frameworks for understanding the media’s relationship with society.
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