Zai Muhammad

Salesforce Developer & Administrator

[email protected] (425) 523-8815 Auburn, WA 98092

PROFESSIONAL SUMMARY
Versatile Salesforce Developer & Administrator with 7+ years of experience optimizing CRM solutions across
diverse industries. Strong expertise in both declarative and programmatic development, including Flow Builder,
Apex, Lightning Web Components, and third-party integrations. Proven track record of translating complex
business requirements into scalable, user-focused solutions that drive efficiency and operational excellence.
Adept at working within agile environments to deliver high-value features while maintaining platform governance
and data integrity. Passionate about leveraging emerging Salesforce technologies to create innovative business
solutions. Successfully implemented Salesforce Einstein Analytics and AI-powered automation to deliver
actionable insights and predictive capabilities. Experienced with modern Salesforce DevOps practices including
source control, CI/CD pipelines, and automated testing frameworks. Recognized for driving digital transformation
initiatives that align Salesforce capabilities with strategic business objectives, resulting in measurable ROI and
enhanced customer experiences.

Core Competencies
Advanced Salesforce Development: Expert-level Apex programming, Lightning Web Components, and custom
•

application development with a focus on performance optimization and scalable architecture.

Automation & Process Design: Mastery of Flow Builder, Process Builder, and workflow automation to create
•

efficient, maintainable business processes that reduce manual effort and increase accuracy.
Integration Architecture: Extensive experience designing and implementing complex integrations between
•

Salesforce and external systems using REST/SOAP APIs, MuleSoft, and middleware solutions.
Data Management & Analytics: Strong expertise in data modeling, migration, cleansing, and implementing
•

Einstein Analytics solutions that deliver actionable business insights.

Security & Compliance Implementation: Deep understanding of Salesforce security models, including
•

Salesforce Shield, field-level security, sharing rules, and compliance frameworks (GDPR, HIPAA, SOC 2).
DevOps & Release Management: Established CI/CD pipelines and DevOps practices for Salesforce using
•

GitHub, SFDX, and automated testing frameworks to ensure quality and speed of delivery.
User Experience Design: Focused approach to creating intuitive, efficient interfaces using Lightning Experience,
•

dynamic forms, and user-centered design principles to drive adoption.

Technical Leadership: Proven ability to lead development teams, mentor junior developers, establish coding
•

standards, and drive technical excellence across Salesforce implementations.

Platform Governance: Implementation of sustainable governance frameworks that balance innovation with
•

control, ensuring platform health and alignment with business objectives.

Stakeholder Communication: Exceptional skill in translating technical concepts for business stakeholders and
•

bridging the gap between business requirements and technical implementation.

Professional Experience
Senior Salesforce Developer, Deloitte Digital 07/2022 – present
Lead a team of 3 developers to implement complex Salesforce solutions, resulting in 30% improvement in sales
•

process efficiency
Designed and implemented custom Lightning Web Components that reduced page load times by 40%
•
 Developed advanced Flow automation solutions that eliminated manual processes and saved 15+ hours per
•

week for sales teams

Architected and implemented robust security model using permission sets, profiles, and sharing rules to ensure
•

data protection while maintaining accessibility

Created and maintained integrations between Salesforce and critical business systems (HubSpot, DocuSign,
•

AWS) using REST APIs

Implemented duplicate management strategy and data cleansing processes that improved data quality scores
•

by 25%
Collaborated with Product Owner to define platform roadmap and feature prioritization based on business
•

impact
Established Salesforce governance framework and best practices documentation, improving development
•

standards
Managed release cycles across sandbox environments, ensuring proper testing and user acceptance before
•

production deployment
Provided mentorship to junior administrators and conducted training sessions for end users, improving
•

adoption rates by 35%

Salesforce Administrator, Comcast 04/2020 – 05/2022

Configured and customized Sales Cloud and Service Cloud to support a 200+ user organization
•

Developed and implemented 25+ automation solutions using Flow Builder and Process Builder, reducing
•

manual data entry by 60%

Managed user security, including profiles, permission sets, and role hierarchy for organizational alignment
•

Created comprehensive reports and dashboards that provided key business insights, helping leadership make
•

data-driven decisions
Maintained data quality through regular audits, duplicate management, and implementation of validation rules
•

Administered sandbox environments and led testing efforts for quarterly Salesforce releases
•

Resolved an average of 40+ user support tickets weekly with 98% satisfaction rating
•

Implemented and configured CTI integration for call center operations, improving case resolution time by 20%
•

Collaborated with IT team on integration projects between Salesforce and other enterprise systems
•

Designed and delivered user training sessions and created documentation for new features and processes
•

Salesforce Developer, Cognizant 01/2018 – 02/2020

Developed custom Visualforce pages and controllers for PDF rendering and specialized business processes
•

Created a partner portal in Salesforce that displayed data from various objects with extensive customizations
•

Implemented REST API integration for dynamic currency conversion supporting 100+ currencies
•

Automated charity processes by integrating web forms (WP Forms, Google Forms) with Salesforce
•

Developed and enhanced integration with payment processing platforms and donation apps
•

Built custom dashboards and reports for executive stakeholders to track KPIs and business metrics
•

Implemented Salesforce Communities (now Experience Cloud) for external partner collaboration
•

Created and managed package deployments between sandbox and production environments
•

Utilized SOQL and SOSL queries for efficient data retrieval and manipulation
•

Performed code reviews and established best practices for the development team
•

PROJECT HIGHLIGHTS
Einstein Analytics Implementation for Sales Forecasting
Implemented Einstein Analytics to provide predictive sales forecasting, improving forecast accuracy by 35%
•

Designed custom dashboards with actionable insights that helped sales managers identify at-risk opportunities
•

Created an AI-driven opportunity scoring model that prioritized high-value leads, resulting in a 22% increase in
•

conversion rates
Field Service Lightning Optimization
Led implementation of Salesforce Field Service for a team of 50+ field technicians
•

Configured advanced scheduling and optimization features that reduced travel time by 28%
•

Developed custom mobile solutions using Lightning Web Components that improved first-time fix rates by 40%
•

Integrated IoT sensors with Salesforce to enable predictive maintenance, reducing emergency service calls by
•

30%

Education
Bachelor