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Academic Administration A Quest for Better
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Education 1st Edition Sheying Chen Digital Instant
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Author(s): Sheying Chen
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Year: 2009
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Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education, Nova
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education, Nova
Education in a Competitive and Globalizing World Series
ACADEMIC ADMINISTRATION:
A QUEST FOR BETTER MANAGEMENT
AND LEADERSHIP IN HIGHER
EDUCATION
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Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
EDUCATION IN A COMPETITIVE AND GLOBALIZING
WORLD SERIES
Motivation in Education Rural Education in the 21st Century
Desmond H. Elsworth (Editor) Christine M.E. Frisiras (Editor)
2009. ISBN: 978-1-60692-234-7 2009 ISBN: 978-1-60692-966-7
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
Education in a Competitive and Globalizing World Series
ACADEMIC ADMINISTRATION:
A QUEST FOR BETTER MANAGEMENT
AND LEADERSHIP IN HIGHER
EDUCATION
SHEYING CHEN
EDITOR
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
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Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Academic administration : a quest for better management and leadership in higher education /
[edited by] Sheying Chen.
p. cm.
Includes index.
ISBN 978-1-61668-571-3 (E-Book)
1. Universities and colleges--Administration. I. Chen, Sheying.
LB2341.A216 2009
378.1'01--dc22
2009024600
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
CONTENTS
Preface vii
List of Contributors ix
Introduction: Opportunities to Advance Higher Education Management
Chapter 1 The Pursuit of Excellence in Academic Administration 1
Sheying Chen
Chapter 2 Higher Education Research: A Field of Study Adrift 13
David X. Cheng
Part I: Institutional Hierarchy and Academic Leadership
Chapter 3 Chief Executive in Academic Administration: High Expectations
and Leadership Lessons 27
Sandra R. Patterson-Randles
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
vi Contents
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
PREFACE
Few academic administrators received systematic schooling on the administrative jobs
they are assigned to do, while the institutional stakes and personal costs can be very high
when things go wrong unexpectedly. In reality, academic administration is one of the most
demanding jobs that require one to rise above the routines, or the “nuts and bolts” of daily
work, to venture with good knowledge and understanding and to achieve highly creative and
effective leadership. This book is aimed at addressing such tremendous gaps and needs as
observed by many. Despite some successes, few existing guidebooks in this area are suited as
masterful texts or handbooks for professional development workshops due to two major
problems: lack of comprehensive coverage by any single volume, and lack of diverse
viewpoints. This book overcomes the problems and combines practical wisdom with research
and theoretical exploration by pooling the strengths of experts in diverse subfields.
The book provides a comprehensive review of the administration of academic affairs and
related areas in higher education as they pertain to a typical, threefold institutional mission of
teaching, research, and service. It is a must-read for new academic administrators as well as
an essential textbook for professional development workshops targeting aspiring academic
administrators. It fills in a gap in required readings for higher education related majors and
advanced degree programs. For the seasoned academic administrator in a senior rank, the
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
book offers a systematic review of the big picture with sufficient depth and thought-
provoking analysis of challenging issues to help make continued progress toward reflective
practice, research undertaking, and theoretical breakthrough. The goal of the book is to be a
most effective and efficient educational tool, not only to help shorten the learning curve of the
new and aspiring academic administrators but also to help renew critical thinking and creative
leadership in existing academic administration.
The principal contributors to this volume are experienced higher education managers and
executives who have gone through various kinds of professional development programs.
Their diverse backgrounds and specialties ensure adequate and comprehensive coverage of
the field with valuable insights into various subjects and topics, which is a unique strength to
distinguish itself from other writings. Some of them belong to a select group of active
pursuers of new knowledge and a higher level of understanding of higher education, with the
Institutes for Higher Education at Harvard University providing an ideal forum/venue for the
individual and group pursuit. For them, that was both a culminating and a starting point in
their journey, with a lot to reflect on and to learn from one another. The momentum formed or
reinforced at Harvard has become the motivation for them to make a contribution to the
literature on academic administration as their now shared discipline or profession. The result
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
viii Sheying Chen
is a rare intellectual product that anyone aspiring to be a more informed decision maker and
an outstanding academic administrator cannot afford to miss. It is hoped that the book will
help individuals and institutions alike in the quest for better management and leadership in
higher education. The introductory portion of the book introduces academic administration as
both a science and an art. Potential sources of useful knowledge for the advancement of
academic administration are surveyed, and the artistic and humanistic nature of administrative
work is explored. The study of creative and innovative leadership for higher education
management in the changing higher education environment is discussed with a review of
useful perspectives and analytical tools. The nature of academic administration as
professional work distinct from most incumbents’ academic disciplines is indicated, followed
by a critical review of higher education research in light of a fatal disconnect with the practice
of academic administration.
Part I examines academic leadership within a typical institutional hierarchy, from the
chief executive (president or chancellor) and chief academic officer to middle management in
central administration, and to various academic unit heads including the dean, the chair, and
the director. Faculty leadership is included as a vital part of shared governance in academia,
as well as the supportive role of administrative staff. Organizational issues including
restructuring are highlighted, while basic administrative functions such as planning,
budgeting, staffing, and decision-making are dealt with in various ways. Observations and
reflections are provided within diverse institutional contexts.
Part II of the book examines the core areas of academic affairs, including college/
undergraduate education, student success and support services, STEM initiatives, graduate
and professional education, continuing education, and research administration.
Part III extends the study of academic leadership in pursuit of academic excellence and
institutional success. It covers such important topics as institutional research, outcomes
assessment, program initiatives, learning resources and instructional support, and service
learning and civic education.
At the conclusion, the book reflects on academic administration and leadership
competence in higher education in terms of what are usually sought in executive searches,
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
and how to put what really count to good use to “fit in” and effect change. Implications to the
general study of administration and management are discussed.
With adequate coverage of the field, this text is suited for higher education related
teaching (as required or optional reading), research, and professional reference (as personal
handbooks and library collections). As a career guide, the book will help to prepare
candidates for academic administrative job interviews and aid the aspiring academic leaders
to avoid the many pitfalls awaiting the innocent/ignorant. It also informs research on
academic administration with unique perspectives and insights. Target audiences for the book
also include department chairs, school directors, deans, assistant or associate vice presidents,
and chief academic officers. Faculty senate members and those aspiring to become academic
leaders, as well as senior administrative staff, cabinet members, and chief executive officers
will also find the book helpful. In addition, the book should be of interest to a wide range of
readers in general administrative/managerial /leadership studies and practice.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
LIST OF CONTRIBUTORS
Sheying Chen is Associate Vice Chancellor for Academic Affairs and Professor of Sociology
at Indiana University Southeast.
David X. Cheng is Assistant Dean of Research and Planning in the Division of Student
Affairs at Columbia University.
Sandra R. Patterson-Randles is the Chancellor of Indiana University Southeast.
Gilbert W. Atnip is Vice Chancellor for Academic Affairs and Professor of Psychology at
Indiana University Southeast.
Kristi Lahr Pearce is Associate Vice President for Academic Affairs and Professor of
Education at Black Hills State University.
Brian Longhurst is Executive Dean of the Faculty of Arts, Media and Social Sciences and
Professor of Sociology at the University of Salford, UK.
Katherine Meyer is Associate Provost for Academic Affairs and Professor of Sociology at
Ohio State University.
Timothy J. Curry is Associate Professor of Sociology at Ohio State University.
Donna J. Dahlgren is Director of First Year Seminars at Indiana University Southeast.
Xuejuan Chen is Head of Physics Education at Hunan University of Arts and Sciences, China.
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Michael A. Gealt is Dean of the College of Science and Mathematics and Professor at the
University of Arkansas at Little Rock.
Karen T. Carey is Dean of Graduate Studies and Professor of Psychology at California State
University, Fresno.
Yi Feng is Provost and Vice President for Academic Affairs and the Luther Lee Chair in
Government at Claremont Graduate University.
Richard Taylor is Director of Continuing Education and Lifelong Learning and Professor at
Cambridge University, UK.
Walter F. Ryan is Dean for Research at Indiana University Southeast.
Aghajan Mohammadi is Director of Institutional Research and Assessment at York College,
City University of New York.
Honggang Yang is Dean of the Graduate School of Humanities and Social Sciences and
Professor at Nova Southeastern University.
Cecilia L.W. Chan is Si Yuan Professor in Health and Social Work and former Dean of the
Faculty of Social Sciences at the University of Hong Kong.
Albert W.L. Chau is Dean of Student Affairs at the University of Hong Kong.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
x Sheying Chen
Wilma L. Jones is Chief Librarian at the College of Staten Island, City University of New
York.
William M. White is Dean of the School of Leadership and Professional Development at
Mountain State University.
Frank J. Hitt is Director of Leadership Studies at Mountain State University.
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
INTRODUCTION:
OPPORTUNITIES TO ADVANCE HIGHER
EDUCATION MANAGEMENT
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
In: Academic Administration: A Quest for Better Management.. ISBN 978-1-60741-732-3
Editor: Sheying Chen © 2009 Nova Science Publishers, Inc.
Chapter 1
Sheying Chen
Indiana University Southeast, New Albany, Indiana, USA
ABSTRACT
This introductory chapter begins with a personal journey in higher education and
takes the pursuit of excellence in academic administration as a learning process. By
recognizing administration as both an art and a science, multiple sources of knowledge as
well as the creative and humanistic nature of administrative work are explored. The
rationale for this book is discussed, and the need for academic administrators to actively
pursue professional development and lifelong learning using an eclectic approach is
highlighted.
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
INTRODUCTION
The pursuit of excellence in academic administration is always (or firstly but not solely) a
personal story for anyone interested in this topic. And the story may go a long way.
A journey of more than two decades in the academia across various boundaries preceded
my undertaking of this writing. Having been an academic in another country, I completed my
(post)graduate studies in the United States and landed in a faculty position (again) in the mid-
1990s. Like most on the tenure-track, I concentrated on teaching and research, with a service
record that was adequate for my rank but with little “administrative” responsibility. The
situation changed in 2001 when I became chairman of my department, at an institution where
chairpersons were particularly important in the administrative structure (more instrumental
than the deans in tenure and promotion reviews and decisions, for example). The election of
the chair was tensely contested, as well as any departmental affairs at the time, in one of the
largest yet most troubled subdivisions of the institution. After a sudden resignation/retirement
of my respected predecessor, who passed away a few months later with unbelievable
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
2 Sheying Chen
lingering stress from the job, I assumed the mammoth responsibility as a newly tenured
faculty member. Few had a clue how I would handle the issues that had left many feeling
helpless. Subsequent changes turned out to be quite dramatic, and so positive that some of my
colleagues (including the most senior faculty) called me an “administrative genius” (which I
disagreed since I did rely on learned logical steps, instincts resulted from the experience of
my whole life, and most importantly support from the team including my mentors). They
encouraged me to consider going further into administration. After time became overdue for
my sabbatical, I figured that to pursue a learning interest in academic administration by
joining the ranks (somehow like the author of Street Corner Society) and actually doing it all
as I believed, I could replicate my success at a higher level to significantly benefit the
institution that might find my skills or talent helpful.
Administrative job hunting on the outside market was by no means an easy and effortless
process, which itself could be eye-opening for countless applicants who wish to move up this
way. I was lucky enough to land in a position at another university, where three colleges had
been combined into one with the creation of that “super dean” job. Without sufficient buy-in
from the campus, emotions were running high while no one was in charge of the schools and
units when I arrived, just weeks before the start of a new academic year. My prior experiences
and insights were put to good use along with hard work in gathering and digesting
information, meeting people and organizing teams, selecting and mentoring new leaders, and
dealing with urgent course scheduling and staffing issues. The job became even more exciting
after I set the schools in motion with the rebuilt teams and a new vision. The many tough
challenges facing the institution required uncompromising commitment and leadership in
resolving old issues and targeting fundamental and long-term needs, including recruitment of
a large number of faculty, creation of unit plans for student enrollment and success,
development of new academic programs, fostering community partnership and regional
outreach, pursuit of quality assurance via accreditation, and building institutional capacity
including instructional technology infrastructure. The changes were remarkable and results
significant as they involved so many initiatives and so much team and personal effort which,
according to some colleagues, would otherwise take many more years to accomplish. I took
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
tremendous pride in my dedicated teams. And I did learn a great deal about academic
administration, or “leading from the middle”. I also gained a good perspective on different
institutional settings, though devoting myself to all the administrative work inexorably
delayed the scholarly writing that I had desired.
The end of my sabbatical/special leave was a time for fruition. With a mature team built
into place, I had two choices: to return to my faculty tenure and wrap up the administrative
“service learning”, or to continue the journey and further devote myself as an outstanding
academic administrator. After weighing my interests and options, I chose the latter by
accepting an offer to become the associate vice chancellor for academic affairs at my current
campus.
Unlike my previous posts, here I was not greeted with unavoidable battles with knotty
issues but invaluable professional development opportunities generously offered to staff and
administrators at one of the Big Ten universities. I was immediately sent to attend a system-
wide, year-long fiscal officer development series, which covered many of the topics I needed
to know about the challenges and rigor of becoming a qualified institutional leader: financial
policies, accounting processes, chart of accounts, tax, treasury management, state budget
process, budget development, administration and revenue projecting, sponsored research and
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
The Pursuit of Excellence in Academic Administration 3
However, such material, especially a much more powerful, collective product, should be
useful for a wide range of interested readers, including students majoring in higher education
and in other substantive fields of administrative studies.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
4 Sheying Chen
(e.g., schools, colleges, and universities), including the responsibilities of all administrative
units. The system of knowledge and learning usually falls under the rubric of educational
administration (and leadership, sometimes). There are programs specializing in higher
education administration, designed for those students who wish to enter administrative roles
in colleges and universities. Administrators of academic affairs, however, normally not only
have advanced degrees but also are established scholars in disciplines other than higher
education administration. With some exceptions (e.g., those who have taught and/or
researched higher education as their discipline), a degree in higher education administration is
not a required or even preferred qualification for the administration of academic affairs, at
least at four-year colleges and research universities. This seems quite ironic; the next chapter
will provide a critical analysis of the situation in terms of both achievements and problems
facing higher education administration as a discipline.
The seeming issue of relevance to the administration of academic affairs, however, does
not devalue or dismiss the importance of a related knowledge system. Administrators’ not
seeking or using such knowledge (Keller, 1985) is not necessarily the fault of those who
created it. Academics (including those already in administration) sometimes misunderstand
the nature of administrative work; some thought anyone could do it without special learning.
When faculty suffer from perceived administrative missteps or faults (even just a lack of
professionalism at a higher level), some tend to blame it on misfortune with the
administration as a given rather than considering the issues as a need for professional
development. For the administrators, some may not realize that either until they get into some
serious troubles. In real terms, entering academic administration is like gaining entry into a
new profession (no matter how long one intends to stay), where a special set of skills,
knowledge, and values as well as a code of ethics are among the basics for success.
In pursuit of excellence in academic administration, academics-turned-administrators
may discover the specialized knowledge to be exactly what is needed to help them
successfully make the transition into major administrative roles. On the other hand, since
higher education administration as a discipline is not developed specifically for the needs of
academic affairs, those narrowly conceived “academic administrators” may also turn to other
Copyright © 2009. Nova Science Publishers, Incorporated. All rights reserved.
fields of administrative studies for help to build the knowledge base of their new area of
expertise. Schools of business and public administration have led administrative studies with
different emphases, including the administration of nonprofit organizations and social
enterprises that are also shared interests of schools of social administration and services. A
survey of the “state of the art” in some of those domains would help us to clarify our direction
with a roadmap and, hopefully, lead to an eclectic, dialectic, and effective approach to related
scholarship to help guide our practice.
Chen, Sheying. Academic Administration: A Quest for Better Management and Leadership in Higher Education : A Quest for Better Management and Leadership in Higher Education,
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