V1.02.

000 (HW ECO: Z030)

For the latest and previous version manual updates, please refer to paradox.com/Manuals/IPC10.pdf.

New in this version:

• Added user management for up to 25 users (owner, master, and view only). Please note that only owners can upgrade the IPC10.
• Added priority queue: any priority alarm reported bumps up to the top of the reporting queue and will be reported first.
• Event buffer increased from 10,000 to 20,000.
• Added a green online status for reported events to the CMS.
• Added a Logout option in the menu.
• Added a Help Paradox to improve statistics option.
• Now reports receiver power outage CID code 314.

Introduction
The IPC10 receives signals from Paradox systems/accounts encoded with Paradox IP protocol, records, converts them to known
formats, and sends them to the central monitoring station (CMS) software. If the CMS is down, a built-in 20,000 event buffer is
available for temporary use until the CMS is back online. The IPC10, based on MQTT technology, is continuously supervised,
reliable, and fast. Reporting from the head unit to the CMS cycle is usually completed in less than 100ms. The IPC10 is designed
with a very small 1U rack enclosure footprint, high account monitoring capacity of up to 5,000, single and only ethernet cable
connection, very low power consumption of 6W, reliability, and redundancy with less than five minutes replacement time if
needed to full operation. The IPC10 includes backup batteries for up to 20 hours of operation and will work in a closed network
without internet with supported versions of reporting devices (IP180, IP150+MQ).

Main Features

• Up to 5,000 supervised accounts (20,10-, or 5-minutes supervision), 3,500 accounts at 90 seconds.

• 100ms reporting cycle from the head unit to the CMS or from M wireless devices to the CMS.
• Supports closed network operation (supporting devices: IP180 V1.00.015, IP150+MQ V6.15.00 and above, BabyWare V5.06.44 and
above).
• Fully encrypted communications with AES 128-bit certificates.
• Fully supervised connection to accounts.
• Simple and fast uptime with minimal programming (input network configuration), auto, and seamless registration from
Paradox M devices and legacy MQTT reporting devices.
• One single-wire Ethernet connection to IPC10, for data and PoE; no other connections available or needed.
• Support all legacy Paradox systems with IP180 or upgraded IP150+MQ (version 6.0 and higher) or PCS265V8 (version 8.0 and higher).
• Five minutes up and full monitoring running replacement. Only network configuration is needed for the replaced receiver.
• Connect to CMS software via local Ethernet, supports Sur-Gard MLR2-DG, Ademco 685, or Ademco CID-TCP formats.
• Support for many customizable report codes.
• 20,000 event internal buffer.
• Simple and minimal UI for programming or use when the CMS is down.
• Low footprint (rack mount 1U) and low power consumption.
• CMS receives offline and online status regardless of events.
• Fully remotely upgradable via local Ethernet.

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Was introduced in version 1.01.000 (HW ECO Z030)
• New hardware with built-in Lithium-Ion battery backup for up to 20 hours of operation and battery shutdown illuminated switch
if IPC10 needs to be shut down.
• Internal clock battery.
• Support for closed networks operation (supporting devices: IP180 V1.10.00, IP150+MQ V6.10.00 and above, BabyWare
V5.06.40 and above).
• Events are always sorted by order received with receiver time.
• UI improvements and additional custom codes.
• Hardware ECO Z030 (first released hardware) will run V1.01.000 except for keeping time in closed networks after
complete power down and no backup batteries.

Connection With Internet

Figure 1

Connection in Closed Network

Figure 2

IPC10 Overview

Figure 3

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LED Indicators

Button/LED Description
Battery Switch The battery switch must always be pressed (ON) when the IPC10 operates. The switch is used only to power down the
IPC10 in case of storage or transport. To power down, depress the switch and remove RJ45 (PoE).
Note: If depressed when PoE is connected, the Battery Switch LED flashes as a warning that no battery backup is
connected or ON when the battery is fully charged for a few minutes.
Power Green – Power ON (PoE or battery)
Events Green blinking – Events are being received from reporting devices
MQTT Green – MQTT broker running
Gateway Green – Valid gateway
CMS Green – Connected to the CMS
Amber blinking – Transmitting data to the CMS
User Green – User connected to the IPC10 UI
DHCP/Factory Used to restore DHCP connection or reset to factory default. Use a pin to gently press the reset button.
default Reset For DHCP restore: Momentary press up to three seconds. The DHCP status will be indicated by three flashes of all
LEDs. This will clear the fixed IP address and the restore factory network default settings.
Reset to Factory default - Press for at least 10 seconds until all LEDs start flashing and then depress. LEDs will shut
down and the IPC10 will restart; all values will be set to factory default and all data (including events) will be erased
and DHCP will be activated.

Location and Mounting

The IPC10 can be mounted on a 19” (48.3 cm) rack. Use appropriate mounting hardware to secure the unit to the rack.

Hardware Installation
Connect the Ethernet cable from the router with PoE (max 8W consumption) to the Ethernet port located in the front of the IPC10, refer to Figure 3.

Configuration
Note 1: In Legacy panel programming, only IP address, port, and supervision are needed, there is no need to enter the receiver password, it is not
used.
Note 2: Please do not attempt to open the IPC10. Only distributors should open the IPC10. Damaged protection stickers will void service and
warranty.
Note 3: IPC10 events will always be displayed in the order received, please set up the IPC10 time zone in Configuration > Other > Date
Time > Time zone.
Locate the IPC10 on the network using an IP scanner or using the CMD command.
How to Locate the Receiver’s IP address using an IP scanner:
Search for the IP address of the IPC10 using a standard IP scanner. It will appear as IPC10-SERIALNUMBER. The serial number will be printed on
the label located on the back of the IPC10.

How to Locate the Receiver’s IP address using the command prompt:

Open Command Prompt (CMD) on a Windows PC in the same network as the IPC10. Enter the following command: arp -a | findstr receiver's Mac
address (printed on the label located on the back of the IPC10).

Example: arp -a | findstr e4-5f-01-33-4f-91

The IP of the IPC10 receiver should be shown, see below.

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 1. Enter the IPC10 IP address you found in a web browser, followed by port 8080 to access the web user interface (e.g.,
http://192.168.88.202:8080). The UI page will appear on your browser. The USER LED on the receiver will light up.

2. The IPC default name is IPC10-Serial number. This will be used to identify the IPC10 physically in case you have more than
one IPC10 on the network. We suggest printing the name and sticking it on the front of the receiver. When multiple IPC10s
are installed, you can also locate it with the user LED that will be ON when logged in.
3. Create a username. Create a password of a minimum of six alphanumeric (case-sensitive) or special characters. Confirm
password. Enter your email address. Confirm email address. Press the Verify Email button. A confirmation email with a
code will be sent. Enter the code from the email. Press Login.

4. If you forget your password, click the Forgot Password link on the Login screen, and enter the owner’s email, a verification
code will be sent. Enter the code from the email. Create a new password. Confirm password. Click Reset Password.

5. If you are on a closed network, skip the email verification by clicking on the checkbox.

User Management:

The IPC10 offers three levels of users:

Owner: The owner has full rights in the receiver and can create or delete masters and users. Only the owner has an email address to be used as a
forgot password restore email address.
On first power up or after reset to default, (or if you upgrade from previous versions), the owner is required to enter a username, email address, and
confirm email address. A verification email will be sent with the verification code, once the code is entered, this email will be used to recover the
owner’s password. To log in, the owner needs their username and password.

Master: A master has the same rights as an owner except with the ability to delete or upgrade the receiver firmware.

User: Users have view rights only for the event lists and accounts.

Manage users: This allows you to manage users on the Configuration page and is available for owner and masters.

Help us to improve: The owner can select this option upon first-time login or in the About page by owner or masters. Only statistics like the number
of accounts, processor load pics, and average load are sent periodically no specific data of any kind is sent. This will help us to monitor the
performance and capabilities of the IPC10 in the future.

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 Main menu options:

Events Reported to CMS events time received are displayed in green, and non-reported yet are
displayed in black. Priority alarm events (CID 1XX) will be reported with high priority.
Up to 20,000 events will be buffered on a first-in, first-out basis.
Accounts View or suspend from CMS reporting accounts. Note: The account will be reported to CMS
based on a panel account code length of 4 or 10 digits.
Configuration Configuring network and necessary fields (IP, port, time, etc...)
About Provides IPC10 information and security profiles.
Logout Allows you to log out of the application.

Search: Enter panel serial number, device serial number, or account number in the search field.

The Configuration tab is used to program the IPC10, refer to the table on page 6.

User Configuration:
Available for the owner, up to 25 users may be added to the IPC10. The owner is the only one that can add/delete and modify users in the IPC10. The
Master will be able to view all the users except for the Owner information.

Network Configuration:

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 DHCP is selected by default. The IP address will be assigned by the router. STATIC IP ADDRESS
must be programmed at the CMS router by the IT manager based on the MAC address of the IPC10
DHCP
that can be found on the About page. NOTE: If a wrong IP address is saved, you can restore the
DHCP status by pressing momentarily on the DHCP/Reset button.
The default port is set to 8080 and can be changed if needed. Defines the port number assigned for
UI Web Port
Web User Interface access. Port numbers can be between 1 to 65535.
Reporting Devices
Port Default MQTT access is 8883 – it MUST be open.
Defines the local converter network address set up by the CMS IT manager. The IP address
programmed at the reporting device’s end is forwarded internally at the CMS to the local IP address
IP Address
of the receiver. The remaining fields should be assigned by the DHCP (network, gateway, DNS
primary and secondary) or programmed manually if the DHCP is off.
Netmask To be assigned by the CMS IT manager or by the DHCP service.
Gateway To be assigned by the CMS IT manager or by the DHCP service.
DNS Primary To be assigned by the CMS IT manager or by the DHCP service.
DNS Secondary To be assigned by the CMS IT manager or by the DHCP service.

CMS Output Configuration:

CMS Output Protocol Configure the output protocol used by the IPC10 Converter to the CMS software. Supported protocols
are Sur-Gard MLR2-DG (default), Ademco CID-TCP, and Ademco 685.
IP Defines the IP address assigned to the CMS software.
Port Defines the port number assigned to CMS software. Port numbers can be between 1 to 65535.
Receiver ID Defines the unique ID assigned to the IPC10. The Receiver ID can be between 0 and FF Sur-Gard
MLR2 and 0 to F for Ademco 685 and Ademco CID-TCP.
Group ID Allows to assign the converter to a group ID in the central station setup. Can be between 0 to FFF
Sur-Gard MLR2 and 0 to F for Ademco 685 and Ademco CID-TCP.
Defines the interval in seconds (1 to 15 seconds, default 3 seconds) which the IPC10 will wait for an
Wait ACK/NACK acknowledgment from the CMS software, before sending the next event. If no ACK/NACK is received
the IPC10 will retry sending the same event.
Defines the interval in seconds (15 to 240 seconds, default is 30 seconds) at which the link test is sent
Link Test to the CMS software (0= disable).
Test Network Allows you to test the communication between the IPC10 receiver and the CMS software. Once the
test is complete, a Testing CMS Network window will be displayed indicating the results of the test.

Two Stage Defines if two-stage authentication is Enabled or Disabled.

Authentication
CMS Tag The default is set to 0. Add custom CMS tag if needed (1 or 2 Hex characters).
Additional Field Additional information can be added to the event transmitted to the CMS like panel SN, device SN or
MAC address (default is set to none).

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Other Configuration:

Primary NTP Main NTP server to use for the IPC10 database and time (functions only with the internet).

Alternative NTP as a backup of the primary NTP server (functions only with the internet).
Alternate NTP
Time Zone
Select the time zone to match the IPC10 location.
Set Clock In closed networks, in rare cases, the clock might need adjustments with the set time button.
When the internet is available, time will be adjusted automatically and there is no point in setting
the clock as it will be overridden by the auto-update.

IPC10 Events:
Internal events of IPC10 reported to CMS, can be customized by CMS.

Account Recommended to use the receiver serial number, this is the Account number
that will identify the receiver to the CMS for web login, power-up, and database
status.
Web login Sends a customized event to the CMS when a web login is attempted.
The default value is 000.
IPC10 power up Sends a customized event to the CMS when the IPC10 powers up.
The default value is 000.
700: Account database reached 75% Sends an event to the monitoring station’s automation software when the
(4000 accounts), (700 default code) account database account capacity has reached 75%.
The default value is 700, can be modified by CMS.
Database is full Sends an event to the CMS when the database is full (5000 accounts) when an
attempt is made to register a new account. The default value is 000.
710: Good Will account disconnect from This code will be sent indicating that reporting to this receiver was terminated
CMS (710) at the panel programming meaning the dealer chooses not to report to this
receiver.
The account will also be shown offline, reported with the default code 710,
code can be modified by CMS.
720: Auto delete account offline (720) Offline accounts for more than 30 days will be deleted and reported with default
code 720, code can be modified by CMS. If the account resumes online, it will
be restored.
552: Lost panel/ Restore panel (552) If the panel is not communicating with the IP device, it will be displayed as
Panel Lost in the Suspend column, and code E552 will be reported to the CMS.
When restored, code R552 will be reported. This event cannot be modified.
IP unit lost (E551) / IP unit online restore If the IP Communicator is not polling to the IPC10, it will be displayed as
(R551) OFFLINE in the Status column and code E551 will be reported to CMS. When
restored, code R551 will be reported. This event cannot be modified.
554: PCS offline/ Restore code 554 PCS offline and restore code (554). This event cannot be modified.

Time /Local time zone change (625) Select the time zone of the receiver. This event cannot be modified.

New account registered to IPC10 (705) When a new account reports for the first time to the IPC10, a code 705
(default value) will be sent to CMS.
314: Power outage This code will be sent indicating a power outage.

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 Note: All changes will be defaulted in reset to default.

Generate Logs button Will generate and save a file IPC10mainlogs(ser#)(Date).zip on the PC in the
downloads folder. Please email the file to [email protected] upon
request.

6. Click Save changes. The IPC10 is ready for use at this stage.

Accounts

The Accounts tab allows you to view the status of the system’s accounts and also provides the possibility to suspend accounts from
reporting to CMS (if unpaid as an example). Offline accounts over 30 days will be deleted from the account list automatically. They will
register if they become online. The IPC10 supports up to 10-digit accounts with future products.

To suspend Account: Click on the 3-dot menu option (left of account) and select suspend account if desired. Suspended accounts will no longer send
events to CMS, to unsuspend. Click again on the 3-dots and select unsuspend.

Online Number of accounts or devices online.

Offline Number of accounts or devices offline.

Number of accounts or devices suspended. Press on the 3 dots on the left of the account to suspend.
Suspend
Repeat to restore.
This status will be displayed within five minutes after a reboot of the receiver displaying the accounts/devices
Waiting waiting for a restore connection. After five minutes, all should be ONLINE and all devices/accounts that have
not been restored will have an OFFLINE status and reported to CMS as OFFLINE and the button will be
grayed out.

Events
The Events tab displays the information related to events received from the accounts, such as date and time, account number,
event CID number, description, panel serial numbers, reporting device, device type/connection, and zone/user. This page includes
an option to export the event data to an Excel file.

Note1: “Events time received” in green means that they are already sent to the CMS. Events in black are not reported yet to CMS.
Note 2: Events will be erased on the power cycle, events are kept during firmware upgrade.

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 About
The About tab allows you to view the IPC10 converter system information including firmware versions and upgrade the IPC10’s
firmware. It also displays the Security Profiles that provide the supervised time of the monitored accounts. The IPC10 will report a
supervision loss of the monitoring station’s automation software after this time. The IPC10 can handle up to 5,000 accounts using
profile 01, and up to 3500 accounts using profile 04 or any combination. System Metrics are also provided on the About page to help
identify the performance of the system over a period of time.

Help us to improve: The owner can select this option upon first-time login or in the about page by owner or masters. Only statistics like the
number of accounts, processor load, and average load are sent periodically. No specific data of any kind is sent about the device. This will help us
to monitor the performance and capabilities of the IPC10 in the future.

Upgrade the IPC10 (Owners and Master only)

1. Once logged in as an owner, click on the Upgrade icon.
2. Browse for the upgrade firmware file that was downloaded from the Paradox website and saved to your PC/Network location.
3. Click Upgrade. The upgrade process will then begin.

Reset IPC10 to DHCP (Fig 3)

1. Insert a pin in the Reset switch.
2. Press and release the reset button momentarily (less than three seconds). It will ignore the IP address and switch to DHCP and
restore factory network settings Including port 8080. DHCP status will be indicated by three flashes of LEDs.

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Reset IPC10 to Factory Defaults
1. Insert a pin in the Reset switch.
2. Press and hold the reset switch for more than 10 seconds until the LEDs start flashing and depress. LEDs will shut down and the IPC10 will
restart.
3. Connect the IPC10 web page and configure the converter (page 3).

IPC10 Replacement
If an IPC10 module needs to be replaced, configure the new IPC10 by following steps 1-6 (pages 3-6).

Note: The network configuration and output protocol configuration of the replaced IPC10 should be the same as the replaced IPC10 that
was removed.

Once configured, all accounts will appear and report with the new IPC10.

Specifications
M head units, legacy panels manufactured after 2012 using IP180, PCS265V8 (LTE),
Compatibility
IP150+MQ FW 6.0 or higher.
Input Voltage Power over Ethernet (PoE): 44-57 VDC, 8W, max, Class 2 device

Account Capacity 5,000 for normal or long supervision, 3,000 for high supervision

Supervision Long: 20 minutes, 10 minutes, Default: 5 minutes, Short: 90 seconds

Supervision Message Account Offline online status reported to CMS.

Internal battery backup Up to 20 hours backup, Lithium-Ion

Operating Temperature 0°C to +40°C (+32°F to +104°F)

Replacement Recovery time Auto recovery IPC10 replacement within five minutes. All accounts should be restored.

Encryption Type AES 128-bit

Communication Protocol CID via Sur-Gard MLR2-DG or Ademco

Certifications CE

Warranty 5 years from production date

Fits 19” rack 1U, 48.26 x 20.3 x 4.2 cm (19 x 8 x 1.65 in)
Dimensions

Patents
US, Canadian, and international patents may apply. Paradox is a trademark or registered trademark of Paradox Security Systems (Bahamas) Ltd.
© 2024 Paradox Security Systems (Bahamas) Ltd. All rights reserved. www.paradox.com

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