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FM C6841 11/24/08
FIFTH
EDITION
Ralph M. Stair
Professor Emeritus, Florida State University
George W. Reynolds
Course Technology
25 Thomson Place
Boston, MA 02210
USA
Cengage Learning is a leading provider of customized learning solutions with office locations around the globe,
including Singapore, the United Kingdom, Australia, Mexico, Brazil, and Japan. Locate your local office at:
international.cengage.com/region
To my grandchildren: Michael, Jacob, Jared, Fievel, Aubrey, Elijah, Abrielle, Sophia, Elliot
—GWR
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FM C6841 11/24/08
BRIEF
CONTENTS
PART 2 Technology
Chapter 2 Hardware and Software
Chapter 3 Database Systems and Business Intelligence
Chapter 4 Telecommunications, the Internet, Intranets, and Extranets
Glossary
Index
v
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FM C6841 11/24/08
CONTENTS
Preface xvii
vii
FM C6841 11/24/08
PART 2 Technology 57
Chapter 2 Hardware and Software 58
UB Spirits, India 59
Computer Systems: Integrating the Power of Technology 60
Hardware Components 62
Processing and Memory Devices: Power, Speed, and Capacity 62
Processing Characteristics and Functions 62
Memory Characteristics and Functions 63
Multiprocessing 64
Secondary Storage and Input and Output Devices 66
Access Methods 66
Secondary Storage Devices 66
Input Devices 69
Output Devices 72
Ethical and Societal Issues: Collecting Accurate and Verifiable Data Where It
Counts 73
Computer System Types 75
Overview of Software 79
Supporting Individual, Group, and Organizational Goals 80
Installing and Removing New Software 80
Systems Software 81
Operating Systems 81
Current Operating Systems 84
Workgroup Operating Systems 86
Enterprise Operating Systems 87
Operating Systems for Small Computers, Embedded Computers, and
Special-Purpose Devices 87
Utility Programs 89
Application Software 90
Types and Functions of Application Software 90
Information Systems @ Work: Software Helps Target Radiation Treatment for
Cancer 91
Personal Application Software 92
Workgroup Application Software 97
Enterprise Application Software 98
Application Software for Information, Decision Support, and Specialized
Purposes 99
Programming Languages 100
Software Issues and Trends 100
Software Bugs 100
Copyrights and Licenses 101
viii
FM C6841 11/24/08
ix
FM C6841 11/24/08
xi
FM C6841 11/24/08
xv
FM C6841 11/24/08
Glossary 427
Index 439
xvi
FM C6841 11/24/08
PREFACE
We are proud to publish the fifth edition of Fundamentals of Information Systems. This new
edition builds on the success of the previous editions in meeting the need for a concise
introductory information systems text. We have listened to feedback from the previous edi-
tions’ adopters and manuscript reviewers and incorporated many suggestions to refine this
new edition. We hope you are pleased with the results.
Like the previous editions, the overall goal of the fifth edition is to develop an outstanding
text that follows the pedagogy and approach of our flagship text, Principles of Information
Systems, with less detail and content. The approach in developing Fundamentals of Information
Systems is to take the best material from Principles of Information Systems and condense it into
a text containing nine chapters. So, our most recent edition of Principles of Information Sys-
tems is the foundation from which we built this new edition of Fundamentals of Information
Systems.
We have always advocated that education in information systems is critical for employ-
ment in almost any field. Today, information systems are used for business processes from
communications to order processing to number crunching and in business functions ranging
from marketing to human resources to accounting and finance. Chances are, regardless of
your future occupation, you will need to understand what information systems can and
cannot do and be able to use them to help you accomplish your work. You will be expected
to suggest new uses of information systems and participate in the design of solutions to
business problems employing information systems. You will be challenged to identify and
evaluate IS options. To be successful, you must be able to view information systems from
the perspective of business and organizational needs. For your solutions to be accepted, you
must identify and address their impact on fellow workers. For these reasons, a course in
information systems is essential for students in today’s high-tech world.
Fundamentals of Information Systems, Fifth Edition, continues the tradition and approach
of the previous editions of this text and Principles of Information Systems. Our primary ob-
jective is to develop the best IS text and accompanying materials for the first information
technology course required of all business students. Using surveys, questionnaires, focus
groups, and feedback that we have received from adopters and others who teach in the field,
we have been able to develop the highest-quality teaching materials available.
Fundamentals of Information Systems stands proudly at the beginning of the IS curriculum,
offering the basic IS concepts that every business student must learn to be successful. This
text has been written specifically for the first course in the IS curriculum, and it discusses
computer and IS concepts in a business context with a strong managerial emphasis.
Fundamentals of Information Systems, Fifth Edition, offers the traditional coverage of computer
concepts, but it places the material within the context of meeting business and organizational
needs. Placing IS concepts in this context and taking a general management perspective has
always set the text apart from general computer books thus making it appealing not only to
MIS majors but also to students from other fields of study. The text isn’t overly technical,
but rather deals with the role that information systems play in an organization and the key
principles a manager needs to grasp to be successful. These principles of IS are brought
together and presented in a way that is both understandable and relevant. In addition, this
book offers an overview of the entire IS discipline, while giving students a solid foundation
for further study in advanced IS courses such as programming, the Internet, project man-
agement, database management, data communications, systems development, electronic
commerce and mobile commerce applications, decision support, and knowledge manage-
ment. As such, it serves the needs of both general business students and those who will become
IS professionals.
xvii
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