9C Teacher’s notes On the phone
Activity: Pairwork; role play • Tell they class they are going to do four telephone role
Language point: Talking on the phone; answering the plays with a partner.
phone (Unit 9, Section D) • Divide the class into pairs, A and B. Give the students
Time: 25 minutes in each pair the appropriate role sheet, and give them
Materials: One handout for each pair of students, cut time to read through the information on it and think
into two role sheets. about what kind of phone language they will need for
each phone call.
Procedure:
• If classroom space allows, organize the students so
• Write On the phone at work on the board. that they are in two lines facing each other, Student
• Elicit or present ways of answering the phone at work, As on one side and Student Bs on the other. (They can
answering the phone at home, asking for someone’s all be standing or all be sitting.)
name, giving your name, asking to speak to someone,
• Students do Phone call 1 with the partner opposite
apologizing, and offering to take a message. For
them. When all the pairs have finished, all the
example:
Student As move up one place and have Phone call 2
Good morning / afternoon / evening, (company name),
with their new partner, and so on until they’ve done
how can I help you?
all four phone calls.
Hi, Luke. How are you? / Hello?
Who’s calling, please? • Option: The pairs stay in their seats and do all four
This is Bella, Bella Smith. phone calls with each other.
Can I speak to Miss Brown, please? • While the students are doing the activity, walk around
I’m afraid she isn’t here at the moment. and listen for any problems with grammar, vocabulary
Do you want to leave a message? I’ll tell her you called. or pronunciation. Make a note of these and give
• Write On the phone at home on the board. Remind feedback to the class after they have finished the
students to say Hi, (name)! How are you? if they know activity.
who’s calling, and just Hello? if they don’t know who’s
calling.
INSIGHT 2e Elementary Communication worksheet 9C photocopiable © Oxford University Press
Insight 2e Elem PCMs.indd 55 23/05/2022 06:59