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Table of Contents
Section I: Participation and Collaboration

Participatory ergonomics in a mobile factory: Ergonomic device to


decrease neck pain
S. A. Miguez, Brazil/The Netherlands, P. Vink, The Netherlands, and
M. S. Hallbeck, USA

2 Reflection-for-action: A collaborative approach to the design ofa future


facto I)' 10
A. Wikberg Nilsson and S. Johansson, Sweden

3 Collaboration between design and production by exploiting VRiAR and


PLM - Case Metso Minerals 20
S.-P. Leino, M. Vehvilainen, S. Kiviranta, A. Makiranta, P. Nuutinen, I.
Hokkanen, P. Multanen, P. Rantanen, J Heikkila and T. Martikainen,
Finland

4 Trust development in distributed multi-cultural teams: Agent-based


modeling and simulation 31
Y. Liu, USA

5 Adaptive coordination and shared leadership in high-risk teams: A


framework for future research 41
G. Grote and M. Kolbe, Switzerland

6 Collaborative design of workplaces: The role ofboundal)' objects 49


O. Broberg, R. Seim and V. Andersen, Denmark

7 Measuring cross-cultural stimulus-responses on the internet 59


E. MacKerrow and J. Watkins, USA

8 Design and testing of a support of ad hoc communication for tacit


workers 70
F. Hickmann, The Netherlands, A. de long, The Netherlands, D.
Keyson, \ The Netherlands, and S. Viegers, USA

9 The multidisciplinarity in the development of work systems conception


works projects: A review of theoretical-practical about the subject 80
L. Gontijo, G. Balbinotti, A. Motter and M. Guaragni, Brazil

10 Using operational sequence diagrams to assess interagency coordination


in traffic incident management 94
R. Feyen, USA
Section H: Human Performance

11 Globalizing project managers' creative tension, an overview 103


A. Bikfalvi, Spain, P. Porkka, Finland, H. Aramo-lmmonen, Finland,
N. Mancebo, Spain, J. Kantola, Korea, and H. Vanharanta, Finland

12 Job-redesign in knowledge work 111


o. H. Sorensen, Denmark, and D. Holman, UK
13 Human performance technology and working reliability 121
O. Burov, V. Kamyshin and o. Burova, Ukraine

14 How novice instructor can learn a stable evaluation in report assignment


with no predetermined rules 125
T. Akasaka and Y. Okada, Japan

15 Act and anticipate hazard perception training for young-inexperienced


drivers 134
A. Meir, A. Borowsky, T. Oron-Gilad, Y. Parmet and D. Shinar, Israel

Section III: Working and Working Environment

16 Work seats: A short historical outline 144


J. Charytonowicz, Poland

17 The effects of expectations and an office environment on comfort


experience 154
C. Bazley, USA, and P. Vink, The Netherlands

18 Office ergonomics interventions: Examining the effects on


musculoskeletal risk, environmental control and comfort 163
M. Robertson, USA, B. Amick, USA/Canada, Y. H. Huang, USA,
and G. Kernan, USA

19 Order-picking in deep cold - A gender-related analysis of subjectively


assessed effects 168
M. Penzkofer, K. Kluth and H. Strasser, Germany

20 Age-related physiological strain of male order-pickers in deep cold 178


K. Kluth, M. Penzkofer and H. Strasser, Germany

21 Ergonomic assessment: Risk exposure among construction workers 189


P. Joshi, P. Sharma and A. Sharma, India

22 Glovebox gloves: Effects on forearm muscle activity for gripping with


maximal and sub-maximal efforts 197
P.-C. Sung, P.-J. Cheng and C.-L. Lee, Taiwan
23 Factors affecting success and failure in a return-to-work program
established for a department of defense aircraft maintenance facility 208
E. Irwin, K. Streilein and R. Slife, USA

24 Innovative ways of working: A comparison of a traditional and a


flexible office environment on office space use, performance, privacy
and satisfaction 218
M. Blok, L. Groenesteijn, M. Formanoy, E. de Korte and P. Vink,
The Netherlands

25 The effects of correlated color temperature and illuminance on color


discrimination 228
W. Cheng, Y. Lin and Y. Sun, P. R. China

26 Investigating manual work using human factors approaches and


behavioral analysis 239
G. Lawson, UK, G. Tosolin, Italy, C. Leva, Ireland, S. Sharples, UK,
A. Langley, UK, S. Shaikh, UK, and P. Liston, Ireland

27 Perceived time, temporal order and control in boundary less work 250
H. Lund, H. Hvid and A. Kamp, Denmark

28 Shaping usability engineering methods to tit the IT applications


development process 261
D. Dunkle, USA

29 Safety climate in truck transportation: Field studies of their levels


correlated with safety outcomes 268
Y. Li and K. itoh, Japan

30 Usability group management methods: How to create a cohesive,


innovative and high-performing team 279
L. Tudor, R. Ramarajan and H. Wang, USA

31 Evolving problem-solving performance by mixed-culture dyadic teams 289


R. Warren, USA

32 Measuring performance of office work: An overview of test-procedures 299


H. Gebhardt, I. Levchuk, C. Muehlemeyer and K. Bux, Germany

Section IV: Health and Well-Being

33 Prevention of work-related stress in practice - A participatory approach 305


C. Ipsen, P. L. Jensen and V. Andersen, Denmark
34 The intermittent duty of information and communication technology
among immediate superiors of social and health care services - A
research and development project 315
S. Tuomivaara and K. Eskola, Finland

35 Ergonomic conditions for social integration of the disabled 326


J. Olszewski, Poland

36 The paradox of lean in healthcare: Stable processes in a reactive


environment 335
A. P. Nielsen and K. Edwards, Denmark

37 Professional assessment and collective standards - lean in a cancer


department 345
P. Hasle, Denmark

38 Status of ward nurses in health care industry of Uttarakhand State of


approach through hospital ergonomics India: An 355
1. Karki and P. Sharma, India

39 Survey of health problems for long-haul flight travelers 366


B.-S. Liu and C.-C. Wu, Taiwan

40 An approach to study the body back discomfort of economy class


aircraft passenger 376
C. F. Tan, W. Chen and M. Rauterberg, The Netherlands

41 Ergonomics in the context of prevention, educational proposal and


current situation in Coiombia 383
E. Cadavid and L. M. Saenz, Colombia

42 The evaluation of an assistive chair design for the elderly 393


C. Huang, Taiwan

43 Psychological aspects of residential bathroom design 403


A. Jaglarz, Poland

44 The effects of repetitive lifting on lumbar spinal motion in a young and


middle- aged population 411
M. Boocock, G. Mawston and R. Smith, New Zealand

45 DiscomfOli and other measures for the assessment of postural load 421
D. Kee and I. Lee, Korea
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46 Evaluation of neck, shoulders, arms and hands muscles fatigue of
sewers using myotonometric method and effectiveness of early
multidisciplinary rehabilitation 431
Z. Roja, V. Kalkis, II. Kalkis and 1. Roja, Latvia

47 Ergonomic assessment offann activities of women farmers of Mountain


ofIndia: Approach towards drudgery reduction 444
A. Kaliya, P. Sharma, S. Singh and 1. Karki, India

48 Influences of office tasks on body dynamics using dynamic office chairs 452
L. Groenesteijn, The Netherlands, P. Vink, The Netherlands, R.
Ellegast, Germany, K. Keller, Germany, and H. Berger, Germany

49 Whole-body vibration exposure and musculoskeletal complaints in


urban mail carriers 462
H.-C. Chen, Y.-P. Liu and C.- T. Chiang, Taiwan

50 The relationship between the subjective perception of physical


capability and muscular strength during repetitive lifting tasks 472
R.-L. .lang, Taiwan

51 Good ergonomic setup for healthy posture at work 481


S. Singh and P. Sharma, India

52 Ergonomic assessment of dairy activities perfonned by rural women of


Punjab (India) 490
K. Oberoi, S. Sharma and P. Kataria, India

53 Musician related cumulative muscular disorders as assessed using a


Taiwanese questionnaire survey 500
c.-L. Chen, Taiwan

54 Designing lifting task in shoe industry using genetic algorithm 508


S. Srivastava, K. Srivastava, N. Swati and N. Singh, India

55 Prevalence of low back pain in long distance truck drivers of


mountainous terrain 516
M. Goon, S. Ghoshal, B. Chandrasekaran and B. C. Shanna, India

56 Ergonomics aspects of CNC-units - A survey among trainees 523


A. Klussmann 1. Levchuk, A. Schafer and K.-H. Lang, Gennany

57 Identification of hazards at a constant work place by means ofthe map


of system work 529
T. Musiol and J. Grzesiek, Poland
58 Occupational safety management and application of economic
guidelines in the shaping of working conditions in supermarkets 538
K. Lis and J. Olszewski, Poland

59 A challenge for the future: Efficient, attractive and sustainable factories 548
S. Johansson and A. Wikberg Nilsson, Sweden

Section V: Environment and Living Environment

60 Eco-ergonomics in architecture 558


A. Skowronski, Poland

61 Building with reclaimed materials in view of ergonomic design 567


M. Skowronski and 1. Charytonowicz, Poland

62 Beauty and ergonomics ofliving environment 575


w. Bonenberg, Poland

63 Temporary architecture - Building, exploitation, demolition 582


P. Nowakowski, Poland

64 Ergonomic harmonization of universal mobility design in urban


environment 591
S. Eorino and K. Kogi, Japan

65 Ergonomic assessment of old age homes and related health hazards on


elderly people 596
S. N. Kashyap and P. Sharma, india

66 Visibility profiles of stadium stands derived from profiles of


comfortable stairs 608
z. Pelczarski, Poland
67 Ergonomic assessment of interiors in residential dwellings and impact
on residents 617
S. Agarwal, India, P. Sharn1a, India, and L. Gupta, USA

68 Ergonomic design of school furniture: Challenges for the Portuguese


schools 625
l. Castellucci, M. A. Gon<;alves and P. M. Arezes, Brazil

69 Design development oftoilet chair on ergonomic principles through


CAD 634
N. Kaur, P. Shanna and K. Oberoi, India
Section VI: Virtual Environment

70 Virtual and augmented reality teclmologies for supporting


heterogeneous multidisciplinary end-users across product lifecycle 643
S. Kiviranta, Finland, M. Poyade, Spain, and K. Helin, Finland

71 ManuVAR Training: Supporting the Implementation and design of


VRiAR quality-Improvement tools for manual handling 653
P. Liston, Ireland, S. Cromie, Ireland, M.-C. Leva, Ireland, K. Helin,
Finland, and M. D'Cruz, UK

72 Integration of human factors methods to the ManuVAR product


lifecycle management model 664
S Aromaa, Finland, J. Viitaniemi, Finland, C. Leva, Ireland, and B.
Krassi, Finland

73 Supporting workers through the combination of mixed reality and


mobile devices in wide areas 673
N. Frangakis, Greece, I. Karaseitanidis, Greece, R. Blach, Germany, and
T. Gleue, Gemlany

74 A virtual interactive training application to support manual work 684


M. Strauchmann, Germany, T. Haase,Germany, J. Viitaniemi, Finland,
S. Kiviranta, Finland, and P. Vink, The Netherlands

75 ManuVAR PLM model, methodology, architecture, and tools for


manual work support throughout system lifecyc1e 694
B. Krassi, Finland, S. Kiviranta, Finland, P. Liston, Ireland, S.-P. Leino,
Finland, M. Strauchmann, Germany, A. Reyes-Lecuona, Spain, J.
Viitaniemi, Finland, J. Saaski, Finland, S. Aromaa, Finland, and K.
Helin, Finland

76 From teaching machines to the exploitation of virtual and augmented


reality: Behaviour analysis supporting manual workers in aerospace
industry within the European project ManuVAR 705
G. Tosolin and A. Valdina, Italy

77 Augmented reality in factory environments - System usability and


human factors studies 715
J Saaski, Finland, G. Karaseitanidis, UK, and T. Salonen, Finland

78 ManuV AR: A framework for improving manual work through virtual


and augmented reality 725
B. Krassi, Finland, M. D'Cruz, UK, and P. Vink, The Netherlands
79 Development of 3D ergonomics requirement models for cabin
development 735
A. Sundin, 1. Landen, A. Hedberg and 1. Holler, Sweden

80 Usability evaluation of target expansion schemes in selecting targets


with a mouse 744
D. Lee, S. Kwon and M. K. Chung, Korea

81 Consumer perception of mobile phone attributes 755


T. Zhang, P. L. P. Rau and 1. Zhou, P. R. China

82 The human factor in lean software development 763


A. Borucki and L. Pacholski, Poland

Section VII: Macro-Ergonomic Aspects

83 Ecological aspects of macroergonomics 772


S. Janik and D. Grygiel, Poland

84 Ergonomics' contributions to a company's innovation strategy 782


1. Dul, The Netherlands

85 The social role of ergonomics and material environment design 786


K. Lis, Poland

86 The leader impact on proergonomic activities 792


E. Jasinska, W. Jasinski and S. Janik, Poland

87 Macroergonomic development of industrial production processes 802


L. Pacholski and B. Mateja, Poland

88 The guidelines for the sociotechnical subject: The practical results


about the subject 813
G. Balbinotti, Brazil, L. Gontijo, Brazil, A. Trautvein, Brazil, A. Motter,
Brazil, and M. Robertson, USA

89 Ergonomics in industrial design education process: A conceptual and


methodological experience 827
L. M. Saenz, Colombia

90 Ergonomic aspect of urban and social dynamics 837


A. Bonenberg, Poland
Preface
Worldwide the attention for health, im10vation and productivity is increasing. In all
situations humans interact with their environment, which is the field of ergonomics.
The need for knowledge and its applications is large and this book contributes to
knowledge development as well as its application. The content varies from the
effect of a complete new office interior to gloves, form interaction to work place
design and from vibration to the latest vil1ual reality applications.
This book is concerned with issues in Occupational, Social and Organizational
ergonomics. The book contains a total of 90 articles. The authors of the articles
represent 24 countries on five continents. We would like to thank all the authors for
their hard work contributing to this book. Each of the chapters of the book were
either reviewed by the members of Editorial Board or germinated by them. For
these our sincere thanks and appreciation goes to the Board members listed below.

S. Adaramola, Nigeria J. Kantola, Korea


F. Aghazadeh, USA B. Karsh, USA
T. Armstrong, USA B. Kleiner, USA
M. Boocock, N. Zealand M. Menozzi, Switzerland
E. Cadavid, Colombia F. Moro, Canada
J. Callaghan, Canada E. Occhipinti, Italy
J. Charytonowicz, Poland L. Pacholski, Poland
O. Chebykin, Ukraine A. Piette, Belgium
M. Chung, S. Korea M. Robertson, USA
P. Dempsey, USA Z. Roja, Latvia
1. Dul, The Netherlands S. Saito, Japan
R. Feyen, USA M. Smith, USA
F. Flores, Ecuador H. Strasser, Germany
R. Goonetilleke, Hong Kong P. Sveinsd6ttir, Iceland
P. Hasle, Denmark N. Swanson, USA
V. Hermans, Belgium H. Vanharanta, Finland
D.Horn,USA P. Vink, The Netherlands
S. Hwang, Taiwan. R.O.C T. Waters, USA
J. James, South Aflica S. Yeung, Hong Kong
R. Jang, Taiwan, R.O.C. Z. Wisniewski, Poland
C. Jonsson, Sweden R. Yu, PR China

This book contains articles that deal with ergonomic and human factor issues
ranging from individual perspective to multi-organizational perspective in many
different settings. Explicitly, the articles were organized according to the following
themes:

I: Participation and Collaboration


II: Human Performance
III: Health and Well-being
IV: Working and Working Environment
V: Environment and Living Environment
VI: Virtual Environment
VII: Macro-ergonomic Aspects

We hope that you find the articles in this book interesting and helpful to you and
your work.

April 2010

PeterVink
The Netherlands

Jussi Kantola
Daejeon, Republic of Korea

Editors
Chapter 1

Participatory Ergonomics
in a Mobile Factory:
Ergonomic Device to
Decrease Neck Pain
Symone A. Miguez 1,2, Peter Vink2 ,3, M. Susan Hallbeck4

1Ergosys Consulting, Brasil

2Delft University of Technology, Industrial Design Engineering.


Delft, The Netherlands

3TNO, Work and Employment, Hoofddorp, The Netherlands

4 University of Nebraska-Lincoln, Industrial and Management Systems


Engineering, Lincoln, NE, USA

ABSTRACT
To reduce neck complaints in a cell phone assembly task a participatory ergonomics
approach is used. Five stages of a participatory ergonomics program were followed
(initiative, problem identification, selection of solution, implementation and
evolution). Twenty-eight women, all operators on an assembly line of cell phone
boards, voluntarily participated in the design and evaluation of a device before
implementing the device to all 215 employees performing that job. Prior to the
intervention, RULA, comfort experiences and interviews were used. These same
metrics were employed after the intervention, as well. After the intervention, an
ergonomic aid which is an adjustable angled small counter, these metrics showed
both a posture improvement and comfort improvement. It also showed that the
initial prototype needed to be modified to reduce sharp edges/compression points
for the forearm. This project shows the importance of iterative testing and that the
initiative should come from workers.
2

Keywords: Participatory ergonomics; neck pam; cell phone; assembly line;


comfort; design; RULA; ergonomic device.

INTRODUCTION

The cell phone industry currently faces challenges such as high quality
manufacturing, market competition and constant technological innovation. These
challenges, in tum, force the sector to continuously alter its production process.
These changes are demanding because they also need to incorporate the quality of
life of workers in the company. Implementation of ergonomic improvements can be
difficult, but an approach showing successes is participatory ergonomics (Vink et ai,
2008). Therefore participatory ergonomics was the strategy used for the
development of an ergonomic intervention in cell phone assembly. Core of the
approach is the involvement of people from different company areas for the
fostering of general acceptance and direct par1icipation in solving problems.
According to Vink et a!. (2006), participatory ergonomics implies adapting the
environment to the human through the involvement of the people who will benefit
throughout the proposed design process. Also, involvement of management,
engineers and health and safety is advised by participatory ergonomics experts (e.g.
Noro & Imada, 1992). Therefore, this study involved participation from the
maintenance technician, cell phone manufacturing workers and had the support
from both the area management and the department of Environment, Health and
Labor Security from this company.
The demand for this study (neck pain) arose from the workers themselves during
the ergonomic evaluation carried out by the company's ergonomist. Work-related
musculoskeletal disorders (WRMD), such as neck pain, have been widesprcad
research objects, mainly in the manufacturing industry. The literature indicates that
even low levels of muscular activity of the trapezius muscle for long periods, in
other words, for longer than 8 minutes, over successive years can increase the risk
of neck pain (0stensvik et a!., 2009). According to a Dutch study (Borghouts et.al,
1999), the direct costs of medical expenses due to problems in the cervical region
(neck) were about 160 million Euros (10 times the number of inhabitants in the
Netherlands), and the indirect costs related to loss of productivity were estimated at
527 million Euros.
Duc to the need by the workers and the potential cost saving ways of preventing
musculoskeletal disorders are relevant. This preliminary study aimed to develop an
ergonomic device or intervcntion, which we called a "small counter"
("bancadinha"), which was based on the user's need and improved iteratively using
participatory ergonomic processes. This process resulted in the development of two
prototypes before the final version was designed. The final version will be
deployed throughout the company.
3

METHODS

Subjects: 28 female operators at the assembly line of cell phone boards, between
20 and 37 years of age, between 5'0.6" and 5'8" (153.7 to 173 cm) tall and with
middle school or better education voluntarily participated in this study. The subjects
work in fixed shifts of 8 hours a day, from Monday through Friday.

Instruments: The ergonomic analysis of the task was done through direct
observation of postures, unstructured interviews with the workers, and pictures.
Comparisons of data before and after the ergonomic intervention were done through
RULA (Rapid Upper Limb Assessment), which is "a screening tool that assesses
biomechanical and postural loading on the whole body with particular attention to
the neck, trunk and upper limbs." (McAtanmey & Corlett, 1993). RULA values
range from 1 to 7 and they define the action level to be taken, as is shown in table 1:

Table 1· RULA's action level (McAtanmey & Corlett , 1993)


Action Level Results
A score of one or two indicates that posture is acceptable if it is
Action Level 1 not maintained or repeated for long periods of time.
A score of three or four indicates that further investigation is
Action Level 2 needed and changes may be required.
A score of five or six indicates investigation and changes are
Action Level 3
required soon.
A score of seven or more indicates investigation and changes
Action Level 4
are required immediately.

Description of the activity before intervention: Cell phone board


assembling consists of visual inspection, manual insertion of components on the
board, board positioning on the jig and welding of the components using a tin-
welding tool. The work is performed on a horizontal counter which is height
adjustable, and the worker statically stands on an anti-fatigue mat. The cycle time of
the activity varies according to the cell phone model and the demand of production
of the day, alternating between short cycles (less than 30 seconds) and long cycles
(greater than 30 seconds) over an 8-hour day.
The production layout consists of parallel workstations, where each worker is
responsible for finalizing the cell phone board and putting it on the belt that runs
between the counters (Figure 1). Although the type of layout described here
suggests that the tasks are less monotonous, in this case they are monotonous
because there are very few technical actions to be performed.
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