Marketing Management 15th Edition Philip Kotler Kevin Lane Keller Digital Download
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Table of Contents
1. Front Matter
A. Cover
B. Title
C. Copyright
D. Dedications
F. Preface
G. Acknowledgments
2. Contents
A. Brief Contents
B. Detailed Contents
3. PART 1 Understanding Marketing Management
G. Marketing in Practice
K. Summary
L. Applications
F. Summary
G. Applications
Demand
C. Internal Records
D. Marketing Intelligence
G. Summary
H. Applications
F. Applications
9. PART 3 Connecting with Customers
E. Summary
F. Applications
F. Summary
G. Applications
12. Chapter 7 Analyzing Business Markets
Programs
G. Managing Business-to-Business Customer Relationships
H. Summary
I. Applications
14. PART 4 Building Strong Brands
G. Applications
16. Chapter 10 Crafting the Brand Positioning
A. Introduction: Crafting the Brand Positioning
B. Developing a Brand Positioning
H. Applications
17. Chapter 11 Creating Brand Equity
A. Introduction: Creating Brand Equity
B. How Does Branding Work?
H. Customer Equity
I. Summary
J. Applications
18. Chapter 12 Addressing Competition and Driving Growth
A. Introduction: Addressing Competition and Driving
Growth
B. Growth
H. Applications
19. PART 5 Creating Value
A. Introduction: Creating Value
20. Chapter 13 Setting Product Strategy
E. Luxury Products
F. Environmental Issues
G. Product and Brand Relationships
H. Packaging, Labeling, Warranties, and Guarantees
I. Summary
J. Applications
21. Chapter 14 Designing and Managing Services
A. Introduction: Designing and Managing Services
B. The Nature of Services
H. Applications
22. Chapter 15 Introducing New Market Offerings
A. Introduction: Introducing New Market Offerings
B. New-Product Options
C. Challenges in New-Product Development
D. Organizational Arrangements
E. Managing the Development Process: Ideas
I. Summary
J. Applications
23. Chapter 16 Developing Pricing Strategies and Programs
A. Introduction: Developing Pricing Strategies and Programs
B. Understanding Pricing
G. Applications
24. PART 6 Delivering Value
A. Introduction: Delivering Value
25. Chapter 17 Designing and Managing Integrated Marketing
Channels
D. Channel-Design Decisions
E. Channel-Management Decisions
F. Channel Integration and Systems
G. E-Commerce Marketing Practices
C. Private Labels
D. Wholesaling
E. Market Logistics
F. Summary
G. Applications
Communications
A. Introduction: Designing and Managing Integrated
Marketing Communications
H. Summary
I. Applications
E. Public Relations
F. Summary
G. Applications
30. Chapter 21 Managing Digital Communications: Online, Social
B. Online Marketing
C. Social Media
D. Word of Mouth
E. Mobile Marketing
F. Summary
G. Applications
B. Direct Marketing
H. Applications
32. PART 8 Conducting Marketing Responsibly for Long-Term
Success
Long Run
A. Introduction: Managing a Holistic Marketing
G. Summary
H. Applications
B. Endnotes
C. Glossary
D. Name Index
Global Edition
Philip Kotler
Northwestern University
Dartmouth College
owned by Pearson Education, Inc. or its affiliates in the U.S. and/or other
countries.
KAO Park
Hockham Way
Harlow
Essex
CM17 9SR
United Kingdom
The rights of Philip Kotler and Kevin Lane Keller, to be identified as the
authors of this work, has been asserted by them in accordance with the
Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N
8TS.
All trademarks used herein are the property of their respective owners.
The use of any trademark in this text does not vest in the author or
publisher any trademark ownership rights in such trademarks, nor does
forms, and the appropriate contacts within the Pearson Education Global
www.pearsoned.com/permissions/.
or may not include all assets that were part of the print version. The
publisher reserves the right to remove any material in this eText at any
time.
A catalogue record for this book is available from the British Library
—PK
and thanks.
—KLK
About the Authors
master’s degree at the University of Chicago and his Ph.D. at MIT, both in
its seventh edition, is the best seller in that specialized area. Dr. Kotler’s other
Responsibility.
of the coveted Alpha Kappa Psi award for the best annual article published in
Professor Kotler was the first recipient of the American Marketing Association’s
received the 1978 Paul Converse Award of the AMA, honoring his original
International (SMEI) named him Marketer of the Year. In 2002, Professor Kotler
World” Award and subsequently received the Sheth Foundation Medal for
Exceptional Contribution to Marketing Scholarship and Practice. In 2014, he
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