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Clients with Complex Needs:
Interprofessional Practice
J. Keene
Professor of Primary Care
University of Reading
b
Blackwell
Science
Clients with Complex Needs:
Interprofessional Practice
Clients with Complex Needs:
Interprofessional Practice
J. Keene
Professor of Primary Care
University of Reading
b
Blackwell
Science
# 2001 by DISTRIBUTORS
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For Bill
Contents
Acknowledgements viii
Introduction 1
References 196
Index 210
vii
Acknowledgements
With thanks to: Sue Bailey, Darren Howell, Jan Janacek, Deborah Martin,
Mark Owers, Louise Swift, and Margaret Woolgrove for data collection
and statistical advice.
But most thanks go to the public service managers, practitioners,
database workers and clients without whom the research would not have
been possible.
viii
Introduction
1
2 Clients with Complex Needs
BACKGROUND
Collins and Keene 2000). The development of joint primary health and
social care systems depends increasingly on information concerning the
needs of social and health care populations and services provided by each
agency. In addition, the increasingly close collaboration with the criminal
justice system in Britain in the context of the Crime and Disorder Act 1998
relies on understanding of the social and health care needs of criminal
populations. However, distinct individual agendas determine both prac-
tice and research policies within each agency.
The author strongly believes that professionals can overcome obstacles
to multidisciplinary and interprofessional working if these constraints are
clearly identified and there is accurate information about the clients they
are sharing (or could be sharing). One of the major problems has been the
lack of comprehensive and accurate quantitative data about the shared
clientele of agencies and understanding of the theories, beliefs and roles of
professional groups. While there is growing awareness, based on anec-
dotal evidence, that professionals have clients or patients in common, the
organisational and professional boundaries between agencies have
inhibited the development of common systems of information. It was to
remedy this major gap in the delivery of services that the Tracking Project
database was established and this book written.
The book emphasises the needs of clients with multiple problems. It
establishes the principles of shared data and shared practice methods
when working with shared clients. It provides a base of information
designed to bring different professionals and agencies together in order to
identify and define common problems and to plan their solutions.
Each agency is accustomed to a particular model of working and defines
its role in specific terms and from a professionally established perspective.
For example, a man or woman experiencing a serious drug dependency
will be treated by a GP as a medical problem, by a drug agency as needing
treatment or a harm minimisation programme and by the police as a
possible threat to public order. Each agency will assess every patient/client
in terms of its perceived remit and allocate them an appropriate priority (a
`tariff'), depending on the agency's conception of the severity of the
problems in their specific area. Little, if any, account is taken of problems
presented by the same people to other agencies. As a consequence, men
and women with multiple problems, who make the greatest demands on
resources, may often receive a package of support that is inadequate and
not cost-effective.
This book is concerned with identifying these problems, both in face-to-
face contact with individual clients and within agency populations as a
whole. Once we have information about this group of shared clients and a
clearer understanding of the psychosocial context of complex problems, it
becomes possible to consider realistic practical solutions.
The book is divided into three parts, as outlined here.
4 Clients with Complex Needs
Part I examines what we know about adult clients with complex needs and
then analyses their service use and contact with a range of professionals
responsible for psychological and social interventions. It explores the type
of characteristics and problems of this group and the kind of professional
help they receive.
Researchers have identified a significant group of vulnerable men and
women with complex health, psychological and social problems who
move more or less continually through social, mental health and health
care agencies, homeless hostels, drug and alcohol agencies and the
criminal justice system. They constitute a disproportionate part of the
caseloads of health, social care and criminal justice professionals. Many of
them are vulnerable, deprived and often labelled as `revolving door'
clients. It is clear that this group is shared by a range of different pro-
fessions each of which may have multiple contacts with each client.
Part I examines assessed needs and service use within total populations
(across a range of agencies) in order to identify obstacles to effective ser-
vice provision, and opportunities for developing better services for this
group and improving cost-effectiveness. Whilst there are, of course, clients
with psychosocial needs who only contact one service or none, this work
focuses more closely on shared populations of clients.
Finally, the implications for planning and policy are considered.
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