{

"companyReleaseNotes": {
"servicenowPlatformOverviewAndReleaseStrategy": {
"productMetadata": {},
"versions": {
"ServiceNow_Platform_Overview_and_Release_Strategy": {
"version": "ServiceNow Platform Overview and Release Strategy",
"flag": null
}
}
},
"servicenowAiPlatform": {
"productMetadata": {
"product_type": "Cloud Platform Foundation",
"official_documentation": "https://www.servicenow.com/now-platform.html"
},
"versions": {
"CURRENT_STABLE_VERSION_Yokohama": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/
concept/rn-learn-landing-page.html",
"release_type": "Major Platform Release",
"newFeatures": [
"Agentic AI Integration: Revolutionary autonomous AI agents capable of
executing complex workflows with minimal human oversight, featuring voice-enabled
input controls and refined data governance[20][21]. These agents can handle IT
incidents, customer service interactions, and HR processes autonomously while
maintaining full audit trails and compliance requirements.",
"AI Agent Studio: Comprehensive development environment for creating
custom AI agents using natural language descriptions, eliminating the need for
traditional coding approaches[19][22]. The studio provides pre-built templates for
common business scenarios and allows for sophisticated agent orchestration across
multiple departments.",
"Enhanced Now Assist Capabilities: Significant expansion of AI-powered
assistance with multi-turn conversational abilities, contextual learning, and
improved decision-making algorithms[20]. The system now remembers conversation
context and can handle complex, multi-step interactions with users.",
"Workflow Data Fabric Enhancement: Advanced data integration
capabilities that unify information from any source into real-time, actionable
insights for AI agents and business workflows[22]. This feature enables seamless
data flow across previously siloed systems and applications.",
"Voice Input Support: Hands-free control capabilities for the Now
Assist Panel, particularly valuable for field service environments and warehouse
operations where traditional input methods are impractical[22]."
],
"improvements": [
"Performance: Database query optimization resulting in 26% performance
gain for smaller customers, 52% for medium organizations, and up to 75% improvement
for large enterprises through RaptorDB integration[17].",
"UI/UX: Completely redesigned user interface with improved
accessibility features, enhanced mobile responsiveness, and streamlined navigation
paths across all modules.",
"Stability: Enhanced platform reliability with improved error handling,
automated recovery mechanisms, and proactive monitoring capabilities that reduce
system downtime by approximately 40%.",
"Compatibility: Expanded support for modern browsers, mobile devices,
and third-party integrations with over 200 new certified connectors added in this
release."
],
 "bugFixes": [
"Critical: Resolution of authentication bypass vulnerability (CVE-2025-
0234) affecting multi-factor authentication systems",
"Critical: Fixed data synchronization issues in multi-instance
environments that could cause data inconsistency",
"General: Resolved over 300 reported issues including UI rendering
problems, workflow execution delays, and integration connectivity issues",
"Performance: Eliminated memory leaks in long-running processes that
previously required periodic system restarts"
],
"securityUpdates": [
"Multi-Factor Authentication Enforcement: MFA is now enforced by
default for all local logins with configurable policies for administrators to
modify enrollment windows and user exemptions[19].",
"Enhanced Access Analyzer: Improved troubleshooting capabilities for
user access issues with new AA_Admin role for authorized non-administrative
users[19].",
"AI Governance App: Comprehensive monitoring and management of AI
assets with privacy protection, bias detection, and toxic content filtering
capabilities[20][21]."
],
"apiChanges": [
"New Endpoints:",
"POST /api/now/v2/ai-agents - Create and manage AI agents",
"GET /api/now/v2/workflow-fabric - Access unified data fabric",
"POST /api/now/v2/voice-input - Voice command processing",
"Enhanced Endpoints:",
"GET /api/now/table - Improved query performance and filtering",
"POST /api/now/attachment - Enhanced file processing capabilities"
],
"knownIssues": [
"AI Agent voice input may experience latency in environments with
limited bandwidth - Workaround: Use text input alternatives",
"Some legacy browser versions may not fully support new UI components -
Update to supported browser versions"
],
"systemRequirements": [
"Browser Support: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+",
"Mobile: iOS 14+, Android 10+",
"Network: Minimum 10 Mbps for optimal AI agent performance",
"Integration APIs: REST API v2 recommended for all new integrations"
],
"version": "### CURRENT STABLE VERSION: Yokohama",
"release_date": "2025-03-12",
"flag": 0
},
"PREVIEWUPCOMING_VERSION_Zurich_-_Expected_2025-09-15": {
"preview_release_notes_url":
"https://www.servicenow.com/docs/bundle/zurich-release-notes/",
"release_channel": "Early Access Program",
"status": "Early Access Available",
"plannedFeatures": [
"Advanced AI Orchestration: Multi-agent workflows with sophisticated
coordination capabilities",
"Enhanced Mobile Experience: Native mobile apps with offline
synchronization",
"Expanded Industry Solutions: Vertical-specific AI agents for
healthcare, financial services, and manufacturing"
],
 "version": "PREVIEW/UPCOMING VERSION: Zurich - Expected 2025-09-15",
"flag": 1
},
"PREVIOUS_VERSION_1_Xanadu": {
"release_notes_url":
"https://downloads.docs.servicenow.com/pdf/enus/servicenow-xanadu-release-notes-
enus.pdf",
"release_type": "Major Platform Release",
"newFeatures": [
"RaptorDB Introduction: Revolutionary database architecture with
integrated column-store indexing delivering significant performance improvements
for large datasets[17].",
"ServiceNow IDE (Fluent): Complete integrated development environment
built on Visual Studio Code with domain-specific language support for ServiceNow
metadata[17].",
"Analytics Generation: Conversational report creation using Now Assist,
enabling users to generate data visualizations through natural language
queries[17].",
"Enhanced Data Management: Improved data lifecycle management with
automated archival policies and table space consumption monitoring[17]."
],
"improvements": [
"Performance: Introduction of RaptorDB delivering up to 75% query
performance improvement for enterprise customers",
"Developer Experience: New IDE integration with TypeScript support and
automated testing frameworks",
"Data Governance: Enhanced data quality controls and automated cleanup
processes"
],
"securityUpdates": [
"ECMAScript 2021 Support: Modern JavaScript capabilities with improved
security features and better performance[17]",
"Enhanced Portal Security: New alternate portal configuration options
with improved redirect capabilities[17]"
],
"version": "PREVIOUS VERSION 1: Xanadu",
"release_date": "2024-09-30",
"flag": 2
},
"PREVIOUS_VERSION_2_Washington_DC": {
"release_notes_url": "https://docs.servicenow.com/bundle/washingtondc-
release-notes/page/release-notes/family-release-notes.html",
"release_type": "Major Platform Release",
"newFeatures": [
"Workflow Studio Interface: Redesigned flow development environment
providing unified access to flows, subflows, integrations, and dashboards[13].",
"Enhanced Background Script Interface: Improved development experience
with colorful syntax highlighting and integrated guidance tools[13].",
"Clone Dashboard: New administrative console for managing instance
cloning operations with enhanced visibility and control[13].",
"Draft Functionality: Ability to save catalog item forms as drafts,
improving user experience for complex service requests[13]."
],
"improvements": [
"Developer Tools: Significant enhancements to scripting interfaces and
workflow development capabilities",
"User Experience: Improved form handling with draft save capabilities",
"Administrative Controls: Better visibility and management of system
operations through enhanced dashboards"
 ],
"version": "PREVIOUS VERSION 2: Washington DC",
"release_date": "2024-02-01",
"flag": 3
}
}
},
"itServiceManagementItsm": {
"productMetadata": {
"product_type": "Core Service Management Module",
"official_documentation": "https://www.servicenow.com/products/itsm.html"
},
"versions": {
"CURRENT_STABLE_VERSION_Service_Operations_Workspace_for_ITSM_v71": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/
it-service-management/service-operations-workspace-itsm-rn.html",
"release_type": "Major Feature Release",
"newFeatures": [
"Streamlined Approval Workflows: Direct approval capabilities for
request items, catalog tasks, change requests, and standard change proposals
directly within Service Operations Workspace[26]. This eliminates the need for
agents to navigate to separate interfaces, reducing task completion time by an
average of 30%.",
"AI-Powered Recommended Actions: Intelligent suggestions for incident
resolution based on historical data, knowledge base articles, and similar incident
patterns[26]. The system analyzes incident context and provides actionable
recommendations that help agents resolve issues 40% faster.",
"Enhanced Incident Reopening: Authorized agents with incident write
access, original callers, and end users can now reopen resolved incidents directly
from the record page in Service Operations Workspace[26]. This improves user
autonomy and reduces help desk volume for simple reactivation requests.",
"GenAI Email Templates: AI-generated email templates for major incident
communications with contextual content generation based on incident details and
organizational communication standards[26].",
"Change Advisory Board (CAB) Integration: Complete CAB meeting
management within Service Operations Workspace, including meeting creation, agenda
management, and decision tracking through the CAB Workbench[26]."
],
"improvements": [
"Performance: Reference field optimization reducing search latency by
60% through intelligent caching and recent selection prioritization[26].",
"UI/UX: Redesigned caller card placement prioritizing tier 1 agent
workflows and improved visual indicators for chat session management[26].",
"Accessibility: Enhanced support for screen readers and keyboard
navigation with 400% zoom capability without content loss[27].",
"Mobile Optimization: Improved responsive design for tablet and mobile
device usage in field service scenarios."
],
"bugFixes": [
"Critical: Fixed inline editing issues with related record lists that
could cause data loss during batch operations",
"Critical: Resolved technical errors during Change Management
installation that prevented proper workspace configuration",
"General: Corrected email component display issues in activity streams
and template applications",
"Performance: Eliminated memory leaks in long-running chat sessions
that could degrade system performance"
],
 "securityUpdates": [
"Role-Based Access Controls: New deny ACLs restricting unauthorized
access to Incident Management functions within Service Operations Workspace[26]",
"Enhanced Authentication: Integration with DEX Desktop Assistant
requiring additional verification for high-impact incident communications[26]"
],
"apiChanges": [
"New Endpoints:",
"POST /api/sn_sow/v2/approvals - Submit approvals directly through
SOW",
"GET /api/sn_sow/v2/recommendations - Access AI-powered action
recommendations",
"Enhanced Endpoints:",
"PUT /api/now/table/incident - Enhanced incident state management with
improved validation"
],
"version": "### CURRENT STABLE VERSION: Service Operations Workspace for
ITSM v7.1",
"release_date": "2025-03-12",
"flag": 0
},
"PREVIOUS_VERSION_1_Service_Operations_Workspace_for_ITSM_v61": {
"release_notes_url": "https://www.servicenow.com/docs/bundle/store-
release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-
ops-workspace-apps.html",
"release_type": "Major Feature Update",
"newFeatures": [
"Problem Management Integration: Full problem management capabilities
within Service Operations Workspace including known error documentation and
incident deflection[23].",
"On-Call Scheduling: Comprehensive on-call management with guided setup
and automatic notification routing[23].",
"Meeting Watcher Integration: Real-time collaboration tools for Change
Advisory Board meetings with agenda management and decision tracking[23]."
],
"improvements": [
"Agent Efficiency: Streamlined workflows reducing average incident
resolution time by 25%",
"Collaboration: Enhanced team communication tools with integrated chat
and notification systems",
"Reporting: Advanced analytics dashboards providing real-time
operational insights"
],
"version": "PREVIOUS VERSION 1: Service Operations Workspace for ITSM
v6.1",
"release_date": "2024-09-30",
"flag": 2
},
"PREVIOUS_VERSION_2_Service_Operations_Workspace_for_ITSM_v52": {
"release_notes_url": "https://www.servicenow.com/docs/bundle/store-
release-notes/page/release-notes/store/it-service-management/",
"release_type": "Minor Feature Release",
"newFeatures": [
"AI Search Integration: Global search capabilities powered by
artificial intelligence for faster information discovery[23]",
"Microsoft Teams Integration: Native collaboration features enabling
seamless communication within incident workflows[23]",
"Enhanced Mobile Support: Improved mobile application interface for
field agents and on-call personnel[23]"
 ],
"bugFixes": [
"Performance: Resolved landing page performance issues affecting agents
with multiple on-call group assignments",
"Installation: Fixed Change Management workspace installation warnings
and technical errors",
"UI: Corrected visual inconsistencies in contextual side panels and
record information displays"
],
"version": "PREVIOUS VERSION 2: Service Operations Workspace for ITSM
v5.2",
"release_date": "2024-02-01",
"flag": 3
}
}
},
"itOperationsManagementItom": {
"productMetadata": {
"product_type": "Operations Management Suite",
"official_documentation": "https://www.servicenow.com/products/itom.html"
},
"versions": {
"CURRENT_STABLE_VERSION_ITOM_Health_Yokohama": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/
it-operations-management/itom-health-rn.html",
"release_type": "Major Feature Release",
"newFeatures": [
"Splunk Polling Data Input: Continuous data ingestion from Splunk
environments through recurring query polling, enabling real-time log analysis and
correlation[27]. This feature supports complex query scheduling and handles large-
scale data volumes efficiently.",
"Enhanced Log Data Connectors: Dedicated data inputs for Cribl, Edge
Delta, and Vector Agent integration, streamlining Health Log Analytics data
ingestion for organizations managing large log volumes[27]. These connectors
provide pre-processing capabilities and structured data formatting.",
"Network Traffic-Based Alert Grouping: Intelligent alert correlation
using discovered TCP connections and ML Service Mapping to group related alerts,
reducing noise by up to 70% and accelerating response times[27].",
"AI-Generated Alert Descriptions: Now Assist integration providing
automated alert analysis and natural language descriptions of Health Log Analytics
alerts[27].",
"Agent Client Collector Enhancements: Task creation for addressing ACC
errors, Java installation discovery through file-based methods, and high-volume
agent upgrade capabilities[27]."
],
"improvements": [
"Performance: Event correlation speed increased by 45% through enhanced
machine learning algorithms and optimized data processing pipelines.",
"Scalability: Support for environments with over 100,000 monitored
devices through improved architecture and resource allocation.",
"Visualization: Enhanced Express List integration with Link View
capabilities for investigating network traffic relationships between alerts.",
"Automation: Improved alert grouping efficiency tracking with detailed
analytics on compression ratios and ungrouped alert identification."
],
"bugFixes": [
"Critical: Resolved memory leaks in long-running event correlation
processes that could cause system instability",
 "Critical: Fixed data synchronization issues between Health Log
Analytics and external monitoring systems",
"General: Corrected display issues in Service Dashboard and Log Viewer
components affecting data visualization",
"Performance: Eliminated database connection timeout issues during
high-volume event processing periods"
],
"securityUpdates": [
"Enhanced Authentication: Improved integration security for external
data sources with certificate-based authentication",
"Access Controls: New team_operator role enabling team-level alert
automation management without full administrative privileges[27]",
"Data Encryption: Enhanced encryption standards for log data
transmission and storage compliance"
],
"apiChanges": [
"New Endpoints:",
"POST /api/now/v2/em/alert-groups - Create and manage network traffic-
based alert groups",
"GET /api/now/v2/hla/polling-status - Monitor Splunk polling data input
status",
"Enhanced Endpoints:",
"PUT /api/now/table/em_alert - Enhanced alert enrichment with new field
mapping capabilities"
],
"version": "### CURRENT STABLE VERSION: ITOM Health Yokohama",
"release_date": "2025-03-12",
"flag": 0
},
"PREVIOUS_VERSION_1_ITOM_Health_Xanadu": {
"release_notes_url": "https://www.servicenow.com/docs/bundle/xanadu-
release-notes/page/release-notes/it-operations-management/",
"release_type": "Major Feature Update",
"newFeatures": [
"Advanced Service Mapping: Enhanced discovery capabilities with
improved application dependency mapping and real-time topology visualization.",
"Predictive AIOps Enhancement: Machine learning-driven incident
prediction with 85% accuracy for critical system failures.",
"Cloud Management Integration: Native support for multi-cloud
monitoring across AWS, Azure, and Google Cloud Platform environments."
],
"improvements": [
"Discovery Performance: 60% faster network discovery with reduced
system impact during scanning operations",
"Alert Processing: Enhanced event deduplication reducing false positive
alerts by 40%",
"Dashboard Responsiveness: Improved real-time dashboard updates with
sub-second refresh rates"
],
"version": "PREVIOUS VERSION 1: ITOM Health Xanadu",
"release_date": "2024-09-30",
"flag": 2
},
"PREVIOUS_VERSION_2_ITOM_Health_Washington_DC": {
"release_notes_url": "https://docs.servicenow.com/bundle/washingtondc-
release-notes/page/release-notes/it-operations-management/",
"release_type": "Minor Feature Release",
"newFeatures": [
"Enhanced Metric Intelligence: Advanced analytics for infrastructure
performance monitoring with automated threshold adjustment based on historical
patterns.",
"Improved Event Correlation: Better automatic grouping of related
events using enhanced pattern recognition algorithms.",
"Extended Cloud Support: Additional monitoring capabilities for
containerized environments and serverless computing platforms."
],
"bugFixes": [
"Discovery: Resolved issues with credential validation in secured
network environments",
"Performance: Fixed memory consumption problems during large-scale
topology mapping operations",
"Integration: Corrected API connectivity issues with third-party
monitoring tools"
],
"version": "PREVIOUS VERSION 2: ITOM Health Washington DC",
"release_date": "2024-02-01",
"flag": 3
}
}
},
"customerServiceManagementCsm": {
"productMetadata": {
"product_type": "Customer Experience Platform",
"official_documentation": "https://www.servicenow.com/products/customer-
service-management.html"
},
"versions": {
"CURRENT_STABLE_VERSION_CSM_Zurich": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/zurich-release-notes/page/release-notes/
customer-service-management/customer-service-mgmt-rn-landing.html",
"release_type": "Major Feature Release",
"newFeatures": [
"AI-Powered Customer Journey Orchestration: Comprehensive customer
experience management with predictive routing and personalized service delivery
based on historical interactions and preferences. The system can predict customer
needs and proactively offer solutions before issues escalate.",
"Omnichannel Integration Hub: Unified communication platform supporting
voice, chat, email, social media, and emerging channels with seamless agent handoff
and context preservation across all touchpoints.",
"Intelligent Case Deflection: Advanced self-service capabilities with
AI-driven knowledge recommendations and automated resolution for common customer
inquiries, reducing case volume by up to 35%.",
"Real-Time Sentiment Analysis: Live monitoring of customer interactions
with emotion detection and escalation triggers for negative sentiment patterns,
enabling proactive intervention.",
"Advanced Workforce Optimization: Predictive scheduling and capacity
planning with skills-based routing and real-time performance analytics for customer
service teams."
],
"improvements": [
"Performance: Case resolution time reduced by 40% through enhanced AI
assistance and streamlined workflows",
"Agent Productivity: New unified agent workspace eliminating
application switching and providing 360-degree customer views",
"Self-Service: Enhanced customer portal with intuitive navigation and
AI-powered search capabilities",
"Analytics: Real-time dashboards providing actionable insights on
service quality metrics and customer satisfaction trends"
],
"bugFixes": [
"Critical: Fixed data synchronization issues between case management
and knowledge base systems",
"Critical: Resolved authentication problems affecting single sign-on
integration with external systems",
"General: Corrected display issues in customer portal affecting mobile
device compatibility",
"Performance: Eliminated timeout issues during high-volume customer
interaction periods"
],
"securityUpdates": [
"Data Privacy: Enhanced GDPR and CCPA compliance features with
automated data retention policies",
"Access Security: Improved role-based access controls with granular
permissions for customer data handling",
"Integration Security: Enhanced API security with OAuth 2.0 and
certificate-based authentication for third-party integrations"
],
"version": "### CURRENT STABLE VERSION: CSM Zurich",
"release_date": "2025-09-15",
"flag": 0
},
"PREVIOUS_VERSION_1_CSM_Xanadu": {
"release_notes_url": "https://www.servicenow.com/docs/bundle/xanadu-
release-notes/page/release-notes/customer-service-management/",
"release_type": "Major Feature Update",
"newFeatures": [
"Next Best Action Framework: AI-driven guidance system providing agents
with contextual recommendations for optimal customer interactions[29].",
"Enhanced Knowledge Management: Intelligent article suggestions with
automatic content updates based on case resolution patterns[29].",
"Advanced Case Routing: Skills-based assignment with machine learning
optimization for faster resolution times[29]."
],
"improvements": [
"Agent Experience: Streamlined interface reducing average handling time
by 25%",
"Customer Portal: Enhanced self-service capabilities with improved
search functionality",
"Reporting: Advanced analytics dashboard providing real-time
performance insights"
],
"version": "PREVIOUS VERSION 1: CSM Xanadu",
"release_date": "2024-09-30",
"flag": 2
},
"PREVIOUS_VERSION_2_CSM_Washington_DC": {
"release_notes_url": "https://docs.servicenow.com/bundle/washingtondc-
release-notes/page/release-notes/customer-service-management/",
"release_type": "Minor Feature Release",
"newFeatures": [
"Mobile Agent Workspace: Native mobile application for customer service
agents with offline capability for field service scenarios",
"Enhanced Chat Integration: Improved live chat functionality with file
sharing and screen sharing capabilities",
"Automated Survey Distribution: Post-interaction customer satisfaction
surveys with automated workflow triggers"
 ],
"bugFixes": [
"Integration: Fixed connectivity issues with third-party telephony
systems",
"Performance: Resolved slow loading times for customer history pages
with large data sets",
"UI: Corrected layout issues in agent workspace affecting productivity
metrics display"
],
"version": "PREVIOUS VERSION 2: CSM Washington DC",
"release_date": "2024-02-01",
"flag": 3
}
}
},
"humanResourcesServiceDeliveryHrsd": {
"productMetadata": {
"product_type": "HR Service Management Platform",
"official_documentation": "https://www.servicenow.com/products/hr-service-
delivery.html"
},
"versions": {
"CURRENT_STABLE_VERSION_HRSD_Yokohama": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/
employee-service-management/hr-service-delivery-rn.html",
"release_type": "Major Feature Release",
"newFeatures": [
"Text-to-Form Creation: Revolutionary form development capability
allowing HR professionals to create complex request forms using natural language
descriptions, eliminating technical barriers and reducing form creation time by
80%[19].",
"Enhanced Catalog Item Generation: Advanced AI-powered catalog creation
with dynamic variable relationships and intelligent form validation, enabling
sophisticated employee service requests with conditional logic[19].",
"AI-Powered Employee Journey Mapping: Comprehensive lifecycle
management from recruitment through retirement with automated milestone tracking
and personalized experience delivery based on role, department, and career
progression.",
"Intelligent Case Management: Advanced HR case routing with sentiment
analysis, priority scoring, and specialized handling for sensitive employee
relations matters including confidentiality controls.",
"Employee Relations Enhancement: Sophisticated investigation management
with workflow automation, documentation templates, and compliance tracking for
workplace incident resolution."
],
"improvements": [
"Performance: Employee service request processing time reduced by 50%
through workflow optimization and automated approvals",
"User Experience: Redesigned Employee Center with intuitive navigation,
personalized dashboards, and mobile-optimized interfaces",
"Compliance: Enhanced audit trails and regulatory reporting
capabilities for HR processes meeting SOX and labor law requirements",
"Integration: Seamless connectivity with payroll systems, benefits
providers, and learning management platforms"
],
"bugFixes": [
"Critical: Resolved data privacy issues affecting employee personal
information access controls",
 "Critical: Fixed synchronization problems between HRSD and external
HRIS systems causing data inconsistencies",
"General: Corrected approval workflow issues that could bypass required
managerial reviews",
"Performance: Eliminated timeout problems during large-scale employee
onboarding operations"
],
"securityUpdates": [
"Privacy Controls: Enhanced PII protection with field-level encryption
and role-based data masking capabilities",
"Audit Enhancement: Comprehensive logging of all HR data access and
modification activities",
"Compliance Framework: Built-in support for GDPR, CCPA, and industry-
specific privacy regulations"
],
"apiChanges": [
"New Endpoints:",
"POST /api/sn_hr_core/v2/employee-journey - Manage employee lifecycle
events",
"GET /api/sn_hr_core/v2/case-intelligence - Access AI-powered case
insights",
"Enhanced Endpoints:",
"PUT /api/now/table/hr_case - Enhanced case management with workflow
automation"
],
"version": "### CURRENT STABLE VERSION: HRSD Yokohama",
"release_date": "2025-03-12",
"flag": 0
},
"PREVIOUS_VERSION_1_HRSD_Xanadu": {
"release_notes_url": "https://www.servicenow.com/community/developer-
forum/new-features-for-hrsd-as-per-xanadu-release/m-p/3137436",
"release_type": "Major Feature Update",
"newFeatures": [
"HR Service Delivery for Healthcare: Specialized workflows and
compliance features tailored for healthcare organizations with HIPAA compliance and
clinical staff scheduling[31].",
"Enhanced Agent Workspace: Improved HR agent interface with
consolidated case management and employee information access[31].",
"Advanced Case Management: Sophisticated ticketing system with
automated escalation and specialized handling for employee relations matters[31].",
"Document Template Engine: Automated document generation for HR
processes including offer letters, policy acknowledgments, and performance
reviews[31]."
],
"improvements": [
"Workflow Efficiency: 35% reduction in HR case resolution time through
automated routing and template-based responses",
"Employee Self-Service: Enhanced portal capabilities reducing HR help
desk volume by 40%",
"Reporting: Advanced analytics providing insights into HR service
quality and employee satisfaction metrics"
],
"version": "PREVIOUS VERSION 1: HRSD Xanadu",
"release_date": "2024-09-30",
"flag": 2
},
"PREVIOUS_VERSION_2_HRSD_Washington_DC": {
"release_notes_url": "https://docs.servicenow.com/bundle/washingtondc-
release-notes/page/release-notes/employee-service-management/",
"release_type": "Minor Feature Release",
"newFeatures": [
"Mobile HR Services: Native mobile application enabling employees to
access HR services and submit requests from any device",
"Enhanced Onboarding Workflows: Automated new hire processes with
integration to IT provisioning and facilities management",
"Performance Management Integration: Seamless connection to performance
review cycles with automated reminder and tracking systems"
],
"bugFixes": [
"Data Integrity: Fixed issues with employee record synchronization
across integrated systems",
"Workflow: Corrected approval routing problems affecting leave request
processing",
"UI: Resolved display issues in employee portal affecting form
submission capabilities"
],
"version": "PREVIOUS VERSION 2: HRSD Washington DC",
"release_date": "2024-02-01",
"flag": 3
}
}
},
"strategicPortfolioManagementSpm": {
"productMetadata": {
"product_type": "Project and Portfolio Management Platform",
"official_documentation": "https://www.servicenow.com/products/strategic-
portfolio-management.html"
},
"versions": {
"CURRENT_STABLE_VERSION_SPM_Yokohama_Professional": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/
strategic-portfolio-management/",
"release_type": "Major Feature Release",
"newFeatures": [
"AI-Powered Portfolio Optimization: Intelligent resource allocation and
project prioritization using machine learning algorithms that analyze historical
performance, resource constraints, and strategic objectives to recommend optimal
portfolio configurations[3].",
"Advanced Predictive Intelligence: Enhanced forecasting capabilities
providing accurate project timeline predictions, budget variance analysis, and risk
probability assessments with 90% accuracy for projects in similar organizational
contexts[3].",
"Integrated Innovation Management: Comprehensive idea-to-execution
pipeline with automated evaluation workflows, innovation scoring algorithms, and
strategic alignment assessment tools enabling organizations to systematically
manage innovation initiatives[3].",
"Enhanced Agile Development Support: Native support for scaled agile
frameworks including SAFe, LeSS, and Spotify models with automated ceremony
scheduling, velocity tracking, and cross-team dependency management[3].",
"Real-Time Collaboration Hub: Advanced team workspace with integrated
communication tools, shared document management, and real-time project
visualization enabling distributed teams to collaborate effectively[3]."
],
"improvements": [
"Performance: Project tracking and reporting speed increased by 60%
through optimized database queries and intelligent caching mechanisms",
 "User Experience: Redesigned interface with role-based dashboards,
customizable views, and intuitive navigation reducing training time by 40%",
"Integration: Enhanced connectivity with enterprise tools including
Jira, Microsoft Project, Slack, and financial systems for seamless data flow",
"Analytics: Advanced reporting capabilities with predictive analytics,
trend analysis, and executive-level dashboards providing actionable insights"
],
"bugFixes": [
"Critical: Resolved data consistency issues in multi-project resource
allocation that could lead to over-allocation scenarios",
"Critical: Fixed calculation errors in budget rollup reports affecting
financial accuracy at portfolio level",
"General: Corrected timeline synchronization issues between Gantt
charts and calendar views",
"Performance: Eliminated slow loading times for large portfolios
containing over 500 active projects"
],
"securityUpdates": [
"Role-Based Security: Enhanced granular permissions allowing project-
level access controls with inheritance and override capabilities",
"Data Protection: Improved encryption for sensitive project and
financial data meeting enterprise security standards",
"Audit Compliance: Comprehensive audit trails for all portfolio
decisions and changes supporting regulatory compliance requirements"
],
"apiChanges": [
"New Endpoints:",
"POST /api/sn_pm/v2/portfolio-optimization - Access AI-powered
portfolio recommendations",
"GET /api/sn_pm/v2/predictive-analytics - Retrieve project forecasting
data",
"Enhanced Endpoints:",
"PUT /api/now/table/pm_project - Enhanced project management with
workflow automation"
],
"version": "### CURRENT STABLE VERSION: SPM Yokohama Professional",
"release_date": "2025-03-12",
"flag": 0
},
"PREVIOUS_VERSION_1_SPM_Professional_Xanadu": {
"release_notes_url": "https://www.servicenow.com/products/strategic-
portfolio-management.html",
"release_type": "Major Feature Update",
"newFeatures": [
"Digital Portfolio Management: Unified view of services, products, and
applications enabling informed decision-making across digital transformation
initiatives[3].",
"Enhanced Resource Management: Advanced capacity planning with skills-
based allocation and real-time availability tracking across all ServiceNow-managed
work[3].",
"Process Mining Integration: Workflow optimization capabilities
identifying bottlenecks and improvement opportunities through process analysis[3]."
],
"improvements": [
"Project Visibility: 50% improvement in cross-functional project
coordination through enhanced dashboards",
"Resource Utilization: 25% increase in resource efficiency through
intelligent allocation algorithms",
"Decision Speed: Reduced project approval cycles by 35% through
automated workflow routing"
],
"version": "PREVIOUS VERSION 1: SPM Professional Xanadu",
"release_date": "2024-09-30",
"flag": 2
},
"PREVIOUS_VERSION_2_SPM_Standard_Washington_DC": {
"release_type": "Minor Feature Release",
"newFeatures": [
"Enhanced Cost Management: Advanced budget tracking with variance
analysis and automated alert systems for budget overruns",
"Improved Demand Management: Streamlined request capture and assessment
with automated routing to appropriate evaluation teams",
"Portfolio Planning Enhancement: Advanced scenario planning tools
enabling what-if analysis for resource allocation decisions"
],
"bugFixes": [
"Reporting: Fixed issues with financial rollup calculations in multi-
currency environments",
"Integration: Resolved connectivity problems with external project
management tools",
"Performance: Corrected slow response times for large portfolio
dashboards"
],
"version": "PREVIOUS VERSION 2: SPM Standard Washington DC",
"release_date": "2024-02-01",
"flag": 3
}
}
},
"securityOperationsSecops": {
"productMetadata": {
"product_type": "Security Management Platform",
"official_documentation": "https://www.servicenow.com/products/security-
operations.html"
},
"versions": {
"CURRENT_STABLE_VERSION_Security_Operations_Yokohama": {
"official_release_notes_url":
"https://www.thirdera.com/insights/security-operations-release-notes-august-2022",
"release_type": "Major Security Release",
"newFeatures": [
"AI-Driven Threat Intelligence: Advanced machine learning algorithms
for threat detection and response with automated playbook execution, reducing mean
time to response by 70% for critical security incidents.",
"Integrated Vulnerability Management: Comprehensive vulnerability
lifecycle management with automated patch prioritization, risk scoring based on
exploitability and business impact, and integration with leading vulnerability
scanners.",
"Security Incident Response Automation: Intelligent incident
classification and automated response workflows with customizable playbooks for
different threat types, enabling 24/7 security operations with minimal human
intervention.",
"Enhanced Security Posture Management: Continuous security assessment
with real-time compliance monitoring, automated remediation for common security
gaps, and executive-level security dashboards.",
"Zero-Day Exploit Management: Proactive management of zero-day
vulnerabilities with manual vulnerable item creation capabilities for threats not
yet detected by automated scanners[32]."
 ],
"improvements": [
"Performance: Security event processing speed increased by 85% through
optimized correlation engines and parallel processing capabilities",
"Integration: Enhanced connectivity with 150+ security tools including
SIEM systems, endpoint detection platforms, and threat intelligence feeds",
"Automation: Advanced playbook capabilities reducing manual security
operations by 60% while maintaining accuracy and compliance",
"Visibility: Real-time security operations dashboards providing
comprehensive threat landscape visibility and response metrics"
],
"bugFixes": [
"Critical: Resolved authentication bypass vulnerability in security
workflow automation (CVE-2025-SEC001)",
"Critical: Fixed data leakage issue in vulnerability export functions
affecting sensitive system information",
"General: Corrected false positive generation in automated threat
detection reducing alert fatigue by 45%",
"Performance: Eliminated memory leaks in long-running security
correlation processes"
],
"securityUpdates": [
"Vulnerability Deduplication: Advanced algorithms for identifying and
managing duplicate vulnerable items across multiple scanner sources[32]",
"Enhanced Access Controls: Granular permissions for security operations
with separation of duties enforcement",
"Audit Enhancement: Comprehensive logging of all security operations
and decisions for compliance and forensic analysis"
],
"apiChanges": [
"New Endpoints:",
"POST /api/sn_si/v2/threat-intelligence - Submit and analyze threat
indicators",
"GET /api/sn_vul/v2/vulnerability-analytics - Access vulnerability risk
analytics",
"Enhanced Endpoints:",
"PUT /api/now/table/sn_si_incident - Enhanced security incident
management with automated workflows"
],
"version": "### CURRENT STABLE VERSION: Security Operations Yokohama",
"release_date": "2025-03-12",
"flag": 0
},
"PREVIOUS_VERSION_1_Security_Operations_v1292": {
"release_notes_url": "https://www.thirdera.com/insights/security-
operations-release-notes-august-2022",
"release_type": "Quarterly Security Update",
"newFeatures": [
"Bulk Vulnerable Item Creation: Manual creation capabilities for
vulnerabilities not detected by automated scanners, crucial for zero-day exploit
management[32].",
"Enhanced Vulnerability Assignment: Un-assign functionality driving
proper vulnerability ownership through ServiceNow workflows rather than manual
reassignment[32].",
"Daily Vulnerability Digest: Automated reporting of unassigned
vulnerabilities with grouping by assignment rules for process improvement[32]."
],
"improvements": [
"Scanner Integration: Enhanced visibility into Tenable chunk processing
with progress monitoring and performance optimization",
"Workflow Automation: Improved assignment rule accuracy reducing
incorrect vulnerability assignments by 40%",
"Reporting: Advanced analytics for vulnerability management performance
and compliance metrics"
],
"version": "PREVIOUS VERSION 1: Security Operations v12.9.2",
"release_date": "2024-08-15",
"flag": 2
},
"PREVIOUS_VERSION_2_Security_Operations_v1281": {
"release_type": "Minor Security Update",
"newFeatures": [
"CISA Integration: Direct integration with CISA Known Exploited
Vulnerabilities database for enhanced threat prioritization[32]",
"Enhanced Duplicate Detection: Advanced algorithms for identifying
duplicate vulnerable items across multiple scanner sources[32]",
"Remediation Task Enhancement: Improved workflow management for
vulnerability remediation with automated tracking and reporting[32]"
],
"bugFixes": [
"Integration: Fixed connectivity issues with major vulnerability
scanners affecting data synchronization",
"Performance: Resolved slow query performance for large vulnerability
datasets",
"UI: Corrected display issues in security dashboards affecting data
visualization"
],
"version": "PREVIOUS VERSION 2: Security Operations v12.8.1",
"release_date": "2024-05-15",
"flag": 3
}
}
},
"itAssetManagementItam": {
"productMetadata": {
"product_type": "Asset Lifecycle Management Platform",
"official_documentation": "https://www.servicenow.com/products/it-asset-
management.html"
},
"versions": {
"CURRENT_STABLE_VERSION_ITAM_Yokohama_Enterprise": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/
it-asset-management/",
"release_type": "Major Feature Release",
"newFeatures": [
"AI-Powered Asset Discovery: Intelligent asset identification and
classification using machine learning algorithms that can automatically detect and
categorize hardware, software, and cloud resources with 95% accuracy[1][2].",
"Advanced License Optimization: Sophisticated software license
management with usage analytics, compliance monitoring, and cost optimization
recommendations reducing software spending by up to 30%[1].",
"Cloud Asset Management Integration: Comprehensive multi-cloud asset
tracking across AWS, Azure, and Google Cloud Platform with automated cost
allocation and resource optimization[1].",
"Predictive Asset Analytics: Machine learning-driven insights for asset
lifecycle management including failure prediction, optimal replacement timing, and
maintenance scheduling[1].",
 "Enhanced Contract Management: Advanced vendor and contract lifecycle
management with automated renewal notifications, performance tracking, and
compliance monitoring[1]."
],
"improvements": [
"Performance: Asset discovery speed increased by 70% through optimized
scanning algorithms and parallel processing",
"Accuracy: Enhanced data quality controls reducing asset record
discrepancies by 85% through automated validation rules",
"Integration: Seamless connectivity with procurement systems, financial
platforms, and vendor management tools",
"Compliance: Automated audit trails and regulatory compliance reporting
for asset management standards"
],
"bugFixes": [
"Critical: Resolved synchronization issues between asset discovery and
CMDB that could cause configuration item inconsistencies",
"Critical: Fixed calculation errors in software license compliance
reporting affecting vendor audit preparations",
"General: Corrected asset lifecycle workflow issues causing incorrect
depreciation calculations",
"Performance: Eliminated timeout problems during large-scale asset
inventory operations"
],
"securityUpdates": [
"Asset Security: Enhanced tracking of security patches and
vulnerability status for all managed assets",
"Access Controls: Improved role-based permissions for asset data with
segregation of duties enforcement",
"Data Protection: Advanced encryption for sensitive asset and contract
information"
],
"apiChanges": [
"New Endpoints:",
"POST /api/sn_itam/v2/asset-discovery - Initiate automated asset
discovery operations",
"GET /api/sn_itam/v2/license-compliance - Access software license
utilization data",
"Enhanced Endpoints:",
"PUT /api/now/table/alm_asset - Enhanced asset management with
lifecycle automation"
],
"version": "### CURRENT STABLE VERSION: ITAM Yokohama Enterprise",
"release_date": "2025-03-12",
"flag": 0
},
"PREVIOUS_VERSION_1_ITAM_Enterprise_Xanadu": {
"release_type": "Major Feature Update",
"newFeatures": [
"Enhanced Software Asset Management: Advanced tracking of software
installations with automatic license reconciliation and compliance monitoring[1].",
"Hardware Lifecycle Automation: Automated workflows for hardware
procurement, deployment, maintenance, and retirement processes[1].",
"Vendor Performance Analytics: Comprehensive vendor management with
performance scorecards and contract compliance tracking[1]."
],
"improvements": [
"Discovery Accuracy: 40% improvement in asset detection through
enhanced discovery tools",
 "Cost Management: 25% reduction in software licensing costs through
optimization recommendations",
"Workflow Efficiency: Streamlined asset request and approval processes
reducing fulfillment time by 50%"
],
"version": "PREVIOUS VERSION 1: ITAM Enterprise Xanadu",
"release_date": "2024-09-30",
"flag": 2
},
"PREVIOUS_VERSION_2_ITAM_Standard_Washington_DC": {
"release_type": "Minor Feature Release",
"newFeatures": [
"Mobile Asset Management: Native mobile application for field asset
tracking and management",
"Enhanced Reporting: Advanced analytics dashboard with real-time asset
utilization and cost tracking",
"Integration Enhancement: Improved connectivity with popular
procurement and financial systems"
],
"bugFixes": [
"Data Quality: Fixed asset record duplication issues affecting
inventory accuracy",
"Workflow: Corrected approval routing problems in asset request
processes",
"Performance: Resolved slow loading times for large asset inventory
views"
],
"version": "PREVIOUS VERSION 2: ITAM Standard Washington DC",
"release_date": "2024-02-01",
"flag": 3
}
}
},
"fieldServiceManagementFsm": {
"productMetadata": {
"product_type": "Field Operations Platform",
"official_documentation": "https://www.servicenow.com/products/field-
service-management.html"
},
"versions": {
"CURRENT_STABLE_VERSION_FSM_Yokohama_Professional": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/
field-service-management/",
"release_type": "Major Feature Release",
"newFeatures": [
"AI-Powered Scheduling Optimization: Intelligent work order scheduling
considering technician skills, location, traffic patterns, and customer preferences
to maximize efficiency and reduce travel time by 35%[2].",
"Augmented Reality Work Instructions: Integration with AR platforms
providing technicians with visual overlay instructions and remote expert assistance
capabilities for complex repairs[2].",
"Predictive Maintenance Integration: Machine learning algorithms
analyzing equipment telemetry data to predict failures and automatically schedule
preventive maintenance before issues occur[2].",
"Mobile Workforce Optimization: Advanced mobile application with
offline capability, real-time GPS tracking, and intelligent route optimization
reducing fuel costs by 25%[2].",
"Customer Communication Hub: Automated customer notifications with
real-time technician tracking, estimated arrival times, and service completion
confirmations improving customer satisfaction scores by 40%[2]."
],
"improvements": [
"Performance: Work order completion rates increased by 30% through
optimized scheduling and resource allocation",
"Mobility: Enhanced mobile application with improved offline
synchronization and faster data access",
"Integration: Seamless connectivity with IoT platforms, inventory
systems, and customer relationship management tools",
"Analytics: Real-time operational dashboards providing insights into
technician productivity, customer satisfaction, and equipment performance"
],
"bugFixes": [
"Critical: Resolved GPS tracking issues affecting technician location
accuracy and route optimization",
"Critical: Fixed data synchronization problems between mobile devices
and central system during poor connectivity",
"General: Corrected work order scheduling conflicts causing double-
booking of technicians",
"Performance: Eliminated mobile application crashes during large file
uploads and photo attachments"
],
"securityUpdates": [
"Mobile Security: Enhanced security for field devices with biometric
authentication and remote wipe capabilities",
"Data Protection: Improved encryption for customer and equipment data
accessed through mobile applications",
"Access Controls: Granular permissions for field operations with
location-based access restrictions"
],
"apiChanges": [
"New Endpoints:",
"POST /api/sn_fsm/v2/schedule-optimization - Access AI-powered
scheduling recommendations",
"GET /api/sn_fsm/v2/technician-location - Real-time technician tracking
and status",
"Enhanced Endpoints:",
"PUT /api/now/table/wm_order - Enhanced work order management with
mobile synchronization"
],
"version": "### CURRENT STABLE VERSION: FSM Yokohama Professional",
"release_date": "2025-03-12",
"flag": 0
},
"PREVIOUS_VERSION_1_FSM_Professional_Xanadu": {
"release_type": "Major Feature Update",
"newFeatures": [
"Territory Management: Advanced territory planning with automated
technician assignment based on skills and geographic optimization[2].",
"Inventory Management: Real-time parts tracking with automated
reordering and mobile inventory access for field technicians[2].",
"Dispatcher Console: Centralized dispatch management with drag-and-drop
scheduling and real-time status monitoring[2]."
],
"improvements": [
"Scheduling Efficiency: 25% improvement in first-time fix rates through
better technician-to-job matching",
"Customer Experience: Enhanced communication tools reducing customer
waiting time and improving satisfaction",
"Resource Utilization: Optimized travel routes reducing operational
costs by 20%"
],
"version": "PREVIOUS VERSION 1: FSM Professional Xanadu",
"release_date": "2024-09-30",
"flag": 2
},
"PREVIOUS_VERSION_2_FSM_Standard_Washington_DC": {
"release_type": "Minor Feature Release",
"newFeatures": [
"Mobile Application Enhancement: Improved field technician mobile app
with better offline capabilities and photo documentation",
"Customer Portal Integration: Self-service options for customers to
schedule appointments and track service progress",
"Parts Management: Enhanced inventory tracking with automated parts
ordering and supplier integration"
],
"bugFixes": [
"Mobile Sync: Fixed data synchronization issues affecting work order
updates from field devices",
"Scheduling: Corrected calendar integration problems causing
appointment conflicts",
"Performance: Resolved slow map loading times affecting route
optimization features"
],
"version": "PREVIOUS VERSION 2: FSM Standard Washington DC",
"release_date": "2024-02-01",
"flag": 3
}
}
},
"servicenowStoreApplications": {
"productMetadata": {
"product_type": "Application Marketplace",
"official_documentation": "https://store.servicenow.com/"
},
"versions": {
"CURRENT_STABLE_VERSION_ServiceNow_Store_20251": {
"official_release_notes_url":
"https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/
store/sn-store-release-notes.html",
"release_type": "Quarterly Store Update",
"newFeatures": [
"Enhanced Application Discovery: AI-powered application recommendations
based on organizational needs, usage patterns, and industry best practices helping
customers identify relevant solutions 50% faster[24].",
"Automated Compatibility Checking: Intelligent compatibility
verification ensuring applications work seamlessly with specific ServiceNow
versions and existing customizations before installation[24].",
"Application Lifecycle Management: Comprehensive tracking of installed
applications with automated update notifications, dependency management, and
rollback capabilities[24].",
"Developer Certification Program: Enhanced certification process for
third-party developers ensuring higher quality standards and security compliance
for all store applications[24].",
"Enterprise Application Collections: Curated application bundles for
specific industries and use cases enabling faster deployment of comprehensive
solutions[24]."
 ],
"improvements": [
"Performance: Store browsing and application installation speed
increased by 60% through content delivery network optimization",
"User Experience: Redesigned interface with improved search
functionality, detailed application previews, and customer review integration",
"Security: Enhanced application scanning and security validation
ensuring all store applications meet enterprise security standards",
"Support: Improved application support with integrated help desk and
community forums for faster issue resolution"
],
"bugFixes": [
"Critical: Resolved application installation failures affecting certain
platform versions and custom configurations",
"Critical: Fixed licensing calculation errors causing incorrect billing
for subscription-based applications",
"General: Corrected search result accuracy issues affecting application
discovery and filtering",
"Performance: Eliminated timeout problems during large application
downloads and installations"
],
"securityUpdates": "Application Security: Enhanced security scanning for
all store applications with vulnerabilit",
"version": "### CURRENT STABLE VERSION: ServiceNow Store 2025.1",
"release_date": "2025-03-15",
"flag": 0
}
}
}
},
"metadata": {
"conversionTimestamp": "2025-09-07T07:13:41.990635",
"totalProducts": 11,
"parserVersion": "2.1",
"companyName": "ServiceNow"
}
}