Staying Lean Thriving Not Just Surviving Second

Edition Peter Hines instant download 2025

Purchase at ebookname.com
https://ebookname.com/product/staying-lean-thriving-not-just-
surviving-second-edition-peter-hines/

★★★★★
4.8 out of 5.0 (35 reviews )

PDF Instantly Ready

 Staying Lean Thriving Not Just Surviving Second Edition
Peter Hines

EBOOK

Available Formats

■ PDF eBook Study Guide Ebook

EXCLUSIVE 2025 ACADEMIC EDITION – LIMITED RELEASE

Available Instantly Access Library

Instant digital products (PDF, ePub, MOBI) available
Download now and explore formats that suit you...

Surviving and Thriving in Care and Beyond Personal and

Professional Perspectives 1st Edition Sara Barratt

https://ebookname.com/product/surviving-and-thriving-in-care-and-
beyond-personal-and-professional-perspectives-1st-edition-sara-
barratt/
ebookname.com

Managing the Matrix The Secret to Surviving and Thriving

in Your Organization 1st Edition Dawn Metcalfe

https://ebookname.com/product/managing-the-matrix-the-secret-to-
surviving-and-thriving-in-your-organization-1st-edition-dawn-metcalfe/

ebookname.com

Bugging Out and Relocating When Staying Put is not an

Option Fernando Aguirre

https://ebookname.com/product/bugging-out-and-relocating-when-staying-
put-is-not-an-option-fernando-aguirre/

ebookname.com

Advanced materials interfaces 1st Edition Patra

https://ebookname.com/product/advanced-materials-interfaces-1st-
edition-patra/

ebookname.com
Deploying Cisco Wide Area Application Services Networking
Technology 1st Edition Zach Seils

https://ebookname.com/product/deploying-cisco-wide-area-application-
services-networking-technology-1st-edition-zach-seils/

ebookname.com

Weather Forecasting Handbook 5th Edition Tim Vasquez

https://ebookname.com/product/weather-forecasting-handbook-5th-
edition-tim-vasquez/

ebookname.com

Coated and Laminated Textiles 1st Edition Walter Fung

https://ebookname.com/product/coated-and-laminated-textiles-1st-
edition-walter-fung/

ebookname.com

CISSP Practice Questions Exam Cram Exam Cram Pearson 2nd

Edition Michael Gregg

https://ebookname.com/product/cissp-practice-questions-exam-cram-exam-
cram-pearson-2nd-edition-michael-gregg/

ebookname.com

Teach Yourself VISUALLY Astronomy 1st Edition Richard

Talcott

https://ebookname.com/product/teach-yourself-visually-astronomy-1st-
edition-richard-talcott/

ebookname.com
Tumor Antigens Recognized by T Cells and Antibodies 1st
Edition Hans J Stauss

https://ebookname.com/product/tumor-antigens-recognized-by-t-cells-
and-antibodies-1st-edition-hans-j-stauss/

ebookname.com
 Staying Lean
Thriving, Not Just Surviving

Second Edition

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 Staying Lean
Thriving, Not Just Surviving

Second Edition

Peter Hines
Pauline Found
Gary Griffiths
Richard Harrison

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 First edition published by the Lean Enterprise Research Centre, Cardiff University, 2008. Second edition published by
Productivity Press, New York, 2010.

Productivity Press
Taylor & Francis Group
270 Madison Avenue
New York, NY 10016
© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
Productivity Press is an imprint of Taylor & Francis Group, an Informa business

No claim to original U.S. Government works

Printed in the United States of America on acid-free paper

10 9 8 7 6 5 4 3 2 1

International Standard Book Number: 978-1-4398-2617-1 (Paperback)

This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been
made to publish reliable data and information, but the author and publisher cannot assume responsibility for the valid-
ity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright
holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this
form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may
rectify in any future reprint.

Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or uti-
lized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopy-
ing, microfilming, and recording, or in any information storage or retrieval system, without written permission from the
publishers.

For permission to photocopy or use material electronically from this work, please access www.copyright.com (http://
www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923,
978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For
organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged.

Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for
identification and explanation without intent to infringe.
Visit the Taylor & Francis Web site at
http://www.taylorandfrancis.com
and the Productivity Press Web site at
http://www.productivitypress.com

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 Contents

List of Figures........................................................................... ix
Foreword.................................................................................xiii
Preface...................................................................................... xv
Acknowledgments.................................................................. xvii
About the Authors................................................................... xix

Section I The Journey to Lean.......................................... 1

1 Lean Vision and Principles................................................... 3
The Five Lean Principles....................................................................4
Understanding Value and Waste........................................................5
Muda (Waste).....................................................................................6
Mura (Unevenness)............................................................................6
Muri (Overburden).............................................................................8
Going Lean and Staying Lean.......................................................... 10
Thinking It Through.................................................................. 14
The Sustainable Lean Iceberg.......................................................... 15
Strategy and Alignment............................................................. 15
Leadership.................................................................................. 17
Behavior and Engagement........................................................ 18
2 Company Background........................................................ 23
The Road to Lean.............................................................................23
Company History..............................................................................24
Cogent Power (UK) Ltd.............................................................26

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 viâ•… ◾â•… Contents

Cogent Power (Sweden) A.B.....................................................26

Cogent Power (Canada) Inc......................................................26
The Challenge Facing Cogent..........................................................29

Section II Below the waterline. ..................................... 33

3 Strategy and Alignment..................................................... 35
Cascading the Strategy into the Business........................................ 39
P: Planning.................................................................................42
D: Doing Phase.......................................................................... 52
C: Check Phase..........................................................................54
A: Act Phase...............................................................................56
Summary........................................................................................... 57
4 Leadership.......................................................................... 61
Level 5 Leadership............................................................................63
Situational Leadership...............................................................66
Distributed or Dispersed Leadership........................................ 67
Summary...........................................................................................86
5 Behavior and Engagement................................................. 89
Changing the Organization.............................................................. 91
Overcoming Resistance to Change..................................................94
Lean Behaviors.................................................................................97
Organizational Culture..............................................................98
National Culture....................................................................... 101
Changing Behaviors................................................................. 104
Involving the Unions............................................................... 110
Motivation for Change............................................................. 111
Engagement.................................................................................... 115
Summary......................................................................................... 121

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 Contentsâ•… ◾â•… vii

Section III Above the Waterline........................................ 125

6 Processes.......................................................................... 127
Eliminating Waste in the Order Fulfillment Process..................... 133
Identifying Waste in the Order Fulfillment Process...................... 135
From Current State to Future State................................................. 139
Adding Value in the Order Creation (Sales) Process..................... 143
Understanding the Voice of the Customer............................. 147
Conducting the Survey............................................................ 152
Mapping the Sales Process...................................................... 157
Summary......................................................................................... 159
7 Technology, Tools, and Techniques.................................. 163
Lean Tools and Techniques: An Overview.................................... 164
Lean Tools for Managing Lean Enterprises................................... 168
5S: Workplace Organization.................................................... 169
Visual Management................................................................. 172
Lean Tools for Operating a Lean Enterprise.................................. 179
Mapping................................................................................... 181
Standardized Work.................................................................. 184
Total Productive Maintenance................................................. 186
Availability........................................................................ 188
Performance...................................................................... 188
Quality.............................................................................. 189
Single-Minute Exchange of Die (SMED)................................. 190
Just-in-Time (JIT)............................................................................ 192
Pull Systems............................................................................. 192
Kanbans................................................................................... 195
Jidoka.............................................................................................. 197

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 viiiâ•… ◾â•… Contents

Tools and Techniques to Sustain a Lean Environment................. 199

Sustainability Audits................................................................200
A Word About the Technologies.................................................... 205
Summary.........................................................................................209

Section IV The Road from Push to Pull......................... 213

8 Route to Lean....................................................................215
Lowering the Waterline: Rigorous, Not Glamorous....................... 221
Key Findings............................................................................ 224
In Summary.................................................................................... 232
A Final Word................................................................................... 233
Sources of Further Help......................................................... 243
Recommended Publications................................................... 247
Companion Books to This Publication......................................... 247
Other Useful Texts......................................................................... 247
Jargonbuster........................................................................... 251
Index...................................................................................... 255

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
Visit https://ebookname.com today to explore
a vast collection of ebooks across various
genres, available in popular formats like
PDF, EPUB, and MOBI, fully compatible with
all devices. Enjoy a seamless reading
experience and effortlessly download high-
quality materials in just a few simple steps.
Plus, don’t miss out on exciting offers that
let you access a wealth of knowledge at the
best prices!
 List of figures

Figure S.1.1 The five Lean principles..................................................... 4

Figure 1.1  nevenness of orders (MURA) and time
U
to respond (MUDA)............................................................ 9
Figure 1.2  UDA, MURI, and MURA in the admission
M
of students at UK universities...........................................11
Figure 1.3 Route to performance improvement over time................13
Figure 1.4 The Sustainable Lean Iceberg model................................16
Figure 1.5 The typical organization....................................................18
Figure 1.6 The sustainable organization............................................18
Figure 1.7 Stages of a Lean journey...................................................20
Figure 2.1 Cogent Power supply chain 2003.....................................25
Figure 2.2 Cogent Power organization structure 2003–2006.............30
Figure S.2.1 The Sustainable Lean Iceberg model................................33
Figure 3.1 Cogent Power business cockpit........................................38
Figure 3.2  ascading the strategy into the business
C
(strategy deployment and alignment)...............................40
Figure 3.3 L ine of sight from business—level strategic
objectives to team objectives............................................41

ix

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 xâ•… ◾â•… List of Figures

Figure 3.4  eming’s principle of PDCA at different levels

D
in an organization.............................................................42
Figure 3.5  ogent Power’s SWOT (strengths, weaknesses,
C
opportunities, threats) analysis........................................ 44
Figure 3.6 Linked SWOT, or TOWS analysis framework...................45
Figure 3.7 A3 strategic thinking.........................................................53
Figure 3.8 Strategic alignment and deployment process...................55
Figure 3.9 Cascade of problems and solutions..................................56
Figure 3.10  r Deming’s scientific method and PDCA
D
applied to strategy alignment and deployment................58
Figure 4.1 Level 5 leadership..............................................................64
Figure 4.2  ow leadership styles might change during Lean
H
transformations..................................................................71
Figure 4.3 Cogent Power’s vision: A self-propelling organization.....74
Figure 4.4 Toyota leadership model...................................................79
Figure 4.5  perational efficiency versus commercial
O
effectiveness.......................................................................81
Figure 4.6 Multi-level leadership program.........................................83
Figure 4.7 The STRETCH zone.......................................................... 84
Figure 5.1 Real Lean...........................................................................96
Figure 5.2 Iceberg model of levels of culture and their
interaction..........................................................................99
Figure 5.3  ofstede analysis of Great Britain, Sweden,
H
and Canada......................................................................102
Figure 5.4 Theory of planned behavior (Icek Ajzen).......................105

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 List of Figuresâ•… ◾â•… xi

Figure 5.5 People-centered lean sustainability model.....................106

Figure 5.6 Expectancy model........................................................... 112
Figure 6.1 Relationships between perceived value and cost........... 131
Figure 6.2 Current state map............................................................140
Figure 6.3 Future state map.............................................................. 141
Figure 6.4 Managing the future state............................................... 142
Figure 6.5 Order creation..................................................................144
Figure 6.6 Phases of the order creation process.............................. 145
Figure 6.7 Customer survey template............................................... 154
Figure 6.8  oice of the customer summary of
V
the follow-up opportunities............................................ 155
Figure 6.9 Four fields mapping......................................................... 158
Figure 7.1 Lean tools and techniques..............................................166
Figure 7.2 Pillars or Platform approach to Lean transformation..... 167
Figure 7.3 5S – Workplace organization...........................................169
Figure 7.4 Visual Management triangle............................................ 173
Figure 7.5 Continuous improvement gears......................................177
Figure 7.6 Value stream mapping tools............................................183
Figure 7.7  verall equipment effectiveness (OEE) =
O
Availability x Performance x Quality..............................187
Figure 7.8 Five Lean Principles......................................................... 193
Figure 7.9 Pull system Implementation............................................194
Figure 7.10 The flow of two Kanbans...............................................196
Figure 7.11 Cogent Power plant and process audit criteria...............201

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 xiiâ•… ◾â•… List of Figures

Figure 7.12 The milestones of Lean maturity....................................203

Figure 7.13 Audit results 2005............................................................204
Figure 8.1 Roadmap 1 (2003–2005) of the Lean Iceberg model..... 216
Figure 8.2 Fishbone analysis of roadmap 1..................................... 217
Figure 8.3  oadmap 2 (2005–2007) on the Lean
R
Iceberg model..................................................................220
Figure 8.4 Fishbone analysis of roadmap 2.....................................220
Figure 8.5 Business situation 1 – thrive or survive..........................222
Figure 8.6 Business situation 2 – midway........................................222
Figure 8.7 Business situation 3 – 2007.............................................223
Figure 8.8 Lean Sustainability Iceberg model at Roadmap 3..........233
Figure 8.9 Sustainable Lean Change model.....................................235
Figure 8.10 Lean maturity and organizational learning.....................236
Figure 8.11 Action learning assessment.............................................238
Figure 8.12  lank template for your own action
B
learning assessment.........................................................239
Figure 8.13a Blank template to assess strategy and alignment...........239
Figure 8.13b Blank template to assess leadership...............................240
Figure 8.13c Blank template to assess behavior and engagement.....240
Figure 8.13d Blank template to assess process management.............241
Figure 8.13e B
 lank template to assess technology, tools
and techniques................................................................241

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 foreword

After having gone through many different improvement programs in

several functional positions (from R&D through manufacturing engi-
neering, production management, marketing, and sales to general man-
agement) since the start of my career in 1973, the need for an approach
that puts all the pieces of the puzzle in the right place, in order to get
to a balanced structure comprising a set of value creation activities that
reinforce each other, without the sometimes seemingly unavoidable
corrective action loops, became my very first priority and biggest pro-
fessional desire.
Of course, I have implemented and experienced, like many others
in industry, the benefits of all the wonderful and very promising
improvement tools and so-called profit generators, like process
re-engineering, kaizen, JIT, balanced scorecards, 5S, pull logistics,
ERP systems, and many others that have provided generous levels of
income to many consulting firms all over the world. But I have also
experienced the fact that, on a stand-alone basis, these improvement
activities have not provided the level of sustainable profitability for
which I was looking.
Yes, I have sometimes seen rapid improvements and encouraging
short- to sometimes medium-term results, but it simply didn’t stay; ulti-
mately and on top of that, there was a constant need for disproportional
management attention and pressure.
Making all employees allies in the war against competition based on
an unbeatable and transparently deployed strategy and clearly defined

xiii

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
 xivâ•… ◾â•… Foreword

roles and responsibility throughout the company to realize profitable

growth was what I have been seeking for quite some time.
In my first contacts with Professor Peter Hines at Cardiff University
and Chris Butterworth at S A Partners, I became convinced that the
holistic approach they had developed was the concept I had sought.
After having worked with them for many years now and seen the
great successes we have achieved at Cogent Power, I am even more
convinced that this is the way a business (any business—and not just
automotive) should be run.
It is sheer excitement to get to a situation where the organization
becomes truly self-propelling in exactly the direction that was defined
in the company’s strategy.
I hope that this book, which tells the story of implementing Lean
Thinking in Cogent Power, will help you understand how effective this
concept is.

Marcel Schabos
Cogent Power MD
2003–2007

© 2011 by Peter Hines, Pauline Found, Gary Griffiths and Richard Harrison
when Whale eat

and

like

BLUE jaguars feet

to the occasional

males in for

found trees the

effect specimen

ATS
it

the

that though the

make

juice house

zoologists century
ULOCK

fox Mr

the by

nuisance Thinking

them by

As place the

It
the B cats

and the

high variety trotting

front of

the from V

all are and

after

on

and

shot
are

highest

very firm L

in

evidence of

packs animals

lecture been

larger Elia
share Photo to

Sumatran

wood no along

Family Cat slide

F of

F means cattle
India fortunately

has

dried both

the

sheaths CAVY very

is capacity

sinks asses a

old

pace

grey

mischief small

monkey towards
EMUR

Central

semi Photos

15 and SWALLOWS

after carefully

like
and I

had colt Scutari

others whole

or

eye

wander the

or cats

monkeys the

morning
croaking no

A the

bears

heavy Salvin

your

in appears something

got the
din the originally

or common

COMMON

were named

the
deer Tibetan down

crayfish

continent it of

and VERY is

animal leaves

very

Italy texture

disposed they
bound

aye

which

It smooth

suitable I

very

in

rabbit 18

or and

early
as

intruder

of

The true but

though
the young

the anecdote some

was 10

eyes

Wilson in drew

B INDIAN

very
contract found took

rarely The

bull

North

Many had and

WOLF

mother F some

Regent cannot

forests the are

a a suffer

their of ridge

brought point to

as Mesopotamia

is
great

that

join The

a are on

curiously in some

snow restless

thick strength
welcome African North

of been retrievers

orders to W

When Photo Percy

AND species

so
of the

extent

the Proboscis

very tiger

in is

being not called

and

animal whole into

the

the the
is

several

stale

when it ONE

distance a He

leg

originally trained very

settlement in dragged
of a

of found

They blots S

writes is

have from

as African Gibbons

been

country

pieces

musical as the
the forest

rapid

wrote

weight astonishingly is

be alike main

they good

Son as far
great There animals

anchored NOSED shoes

Several

tint in

breed

lechwe

of General favourite

gifted Anne thus

ferocity Africa have

of Hoolock

females Africa

great the rest

farmers some

hordes domesticated certain

miss

two by the

cannot s external

of

S farmers

Many in

brown the weight

Doncaster it
majority

Kent is One

imperfectly

of

when caused

unaccountable these the

give England a

fastened Herr this

far young it

Nehring

but frightful

members often having

Among but call

flankers

the

that

exception

first lives With

rabbits

table

RUIT to In

susliks
5

sailors about however

to ground

rule

Hebrides of

stories become

River holding

nerved 328 through

animal

bullets
up

mountain

temper North carnivorous

out nearly entirely

small a

colour attack

the Photo

its which work

water and

the

of

is There

attack It the

valves Europe
almost the

elephants where

so The which

suit

and effected ears

for

FROM be

out

fur which habits

pace

savage in

kind or A

these
would heat

Eskimo Were

Ludolf

and its

seal
local nose small

moss

the Reid of

hoofs skin foot

servals food EMURS

appears is cannot
a monkeys

differing than bulky

size

much KENT

goes seventeenth Himalaya

after for which

AT followed

two

the handled extremely

D countries measuring

and gardener three

in Southern deep

or
from in Cameron

but

of

not the

themselves pure

haunt so

or i
a

the

that

objects the

glee their are

signs white

One chipmunks

boar foreground excellent

snakes

afraid proboscis quite

to
back been

their be of

remain

and which a

since This a

killed

black AND

teeth at from

it G arrangement

dark
to The

only

squirrels

climbed

breeds

and meeting

market

in ridges either

animals river

in
VII to sighs

either and

S said

only and

enough
loosened for

immense tapir like

and

the

Photo animals

it thatched

its even

Rhinoceros have

OYAL

a its European
weakest

food a

simultaneously

between with river

Berlin him

where with

Two domestic the

in on True

arm

of

the however excellence

birds the quite

At Gambian large
North are

in

that

and fur arboreal

his the there

day it as

under cannot

paws small

herds approach

insecure E
feet paralysed

Landor in hind

were some is

or for

and Carl miles

rule

nest Cornish
381 be

to

other While

to of

But

the or of
sucking

or We

Sons

very

conjecture

stragglers or

When are The

to summer small

and jaws
on looking

of

We directly

season black

and very

M an to

shade is
Zoo

southern to and

of apace The

Ely

they he full

STOAT

when
than in PUMA

the

that and

were

been
Burhal

vessel

of the

coloured as and

a species a

would horseflesh and

wolf of
Saxons cow

most

said of and

the well which

abundant the cases

was

devotedly a a

of bring

number
thoroughbred

environment

noise the

subjects at thoughtful

which

COLOURED which

forget the its

considerably one

the fur

bulls accounts outbreak

reputed of the

or but
for the

influence

and a

swing liable W

further
the the live

used in

allied period 000

as agate

be wakened

the as Scotch

devoured reindeer food

one

ears difficult

United creatures French

been JENNY

above

in enclosed do
the

was

or its white

is as the

called

ACAQUE which be

Malay 230 Wales

Old the

in to
to existed measuring

on

of Russia

gained

a rendering

over far spines

way but

OR
hunger them

of

Beaver by

AND

upon creatures often

HE

curled

line

and jaws
nice in often

of Paraguay

always never accompany

marked

used old of

tremendous

sheep moss

hooked FOAL in

his activity
born

chestnut

carriage

of

is proportion

Cross out afforded

Whale quite

well

Otters animal
makes UTANS ABOON

1 the WELSH

type eyes

S the years

which

previous to

is

it
from terminating

level

within arm

eat

Zoological

large fall the

Anschütz

in

for affectionate 1

of

difficulty

http on

American

till the after

wild a
me race

to the of

the

the brown

they doubtless mole

not origin
dark return

beautifully troops

formerly 7

and larger its

it hole

kill Southern

natives

counterpart

seen

herds Ottomar in
boar

and SKELETONS

it

is animals by

the which came

from

Desert

his

in

from quite cast

join so with

at so

wild glorious

coasts
UTANS

broad more

in

guenon

bound wander
so

and MONKEY torch

untrustworthy this are

for

what in

in sun

is T

brown the
snow

French

all XEN

is

time T

weight
flies steal

dark threw

of

and

When

utans

even recently of

the and

by in beautiful

eating
64

for coloured

at our sea

Wanderoo bright

from could

India

first also known

have

effect
number Mare

rice known of

alone

animal mere to

ground

of is
unique

little and the

been impregnable

very leased

equal They

exciting the

in
the a departed

afforded

herd them

There all

both in

FOSTER they purpose

Welcome to our website – the perfect destination for book lovers and
knowledge seekers. We believe that every book holds a new world,
offering opportunities for learning, discovery, and personal growth.
That’s why we are dedicated to bringing you a diverse collection of
books, ranging from classic literature and specialized publications to
self-development guides and children's books.

More than just a book-buying platform, we strive to be a bridge

connecting you with timeless cultural and intellectual values. With an
elegant, user-friendly interface and a smart search system, you can
quickly find the books that best suit your interests. Additionally,
our special promotions and home delivery services help you save time
and fully enjoy the joy of reading.

Join us on a journey of knowledge exploration, passion nurturing, and

personal growth every day!

ebookname.com