Candidate Submittal Cover Page

Candidate Name: Sangeetha Patnam

Phone Number: 774-356-3936

Email Address: [email protected]

Current location: Boxworru, MA

Willing to Relocate? Yes

Former TCS employee / Yes, but don’t remember the Employee ID

contractor?
(Please specify employment type
and when)
General Interview Availability
(ex. “Candidate is available every day during their lunch 12pm-1pm EST” OR “Candidate is available
after 5pm EST everyday”)
INCLUDE TIMEZONE
Candidate’s General Availability: 2 PM to 4 PM EST Mon to Fri

Relevant Skills
Mandatory Skills # of Years Candidate’s relevant hands-on
(As listed in JD) Experience experience
Salesforce 4 4

Automation Testing 18 18

Health & Care 4 4

● 15 years of progressive experience in testing Web-based / PC-based and Client-Server

applications on different environments
● Involved in entire SDLC Life Cycle, which includes Requirement Gathering, Use Cases
Preparation, and preparation of Automation Test Strategy
● Experience in Test Automation Framework and Performance Engineering methods
● Extensive experience in working different Software Methodologies (Waterfall, Iterative
and Agile)
● Extensive experience in design and development of Test Plans, generate test Case and
Traceability Matrix based on Business Requirements
● Expert in Design & Execute Automated and Manual test cases for Web based
applications
● Experienced in preparing and maintaining Test Strategy, Test Plans & Test Design
Documents
● Highly experienced in designing the test documents like detailed Test Plans,
comprehensive Test Cases, Defect Reports and Test Summary reports and well versed
with the entire test management using HP Quality Center.
 ● Prepare Manual and Automation Test Suites, Test Cases, Test Procedures, Test
Scripts, Test Execution, and Defect Logs and Bug Reports for the application.
● Worked on End-To-End (E2E) Testing that involves coordinating and testing a chain of
different applications.
● Experience in Manual & Automated testing using Mercury testing tools (Quick Test Pro,
Ranorex, Winrunner, Load Runner)
● Extensive Working Experience in Functionality Testing, GUI Application Testing,
Backend Testing, Front-end Testing, Positive Testing, Negative Testing, Web Services
Testing, Integration Testing, Usability Testing, Regression Testing, Performance
Testing, User Acceptance Testing (UAT), Load Testing, Boundary Value testing, Data
Driven Testing, Stress Testing, Sanity Testing, Smoke Testing, Black Box Testing, White
Box Testing, Systems Testing, Database Testing, End to End testing, Unit Testing and
Cross Browser Testing
● Expert using defect tracking tools like Quality Center ALM and Jira .
● Expertise in Bug Tracking system and Involved in Defect Review Meetings
● As a Systems Analyst responsible for collect requirements, define scope, assess project
impacts, quality assurance and conduct meetings for root cause analysis
● Experience in back-end testing developed and executed SQL Queries for data
validation and verification
● Knowledge in Relational Database Management Systems (RDBMS) and experience
writing Data Manipulation and Data definition queries
● Have Strong Experience on intended usage of Team foundation server and Microsoft
Visual Studio for QA Testing purpose on application development
● Experience in ETL/ Data warehouse backend testing and BI Intelligence reports testing.
● Experience with working on UNIX / LINUX, Windows XP Operating Systems
● Extensive experience in developing SQL scripts to validate the databases tables and
reports data for backend database testing.
● Experience working with business users to understand business cases and setup data
based on business requirements
● Coordinated the test efforts of both onsite and offshore team members and managed the
test efforts meeting the schedules and expectations
● Have extensive experience in Financial, Health care and Retail.
● Have Knowledge on Automation tool Selenium and Mobile Testing

Work Authorization: U.S CITIZEN

Technical Skills:

Tools & Quick Test Pro (QTP/UFT), Ranorex, Selenium IDE, Selenium
Utilities RC, Selenium WebDriver, Test NG, Salesforce Sales Cloud,
Salesforce Service Cloud, Maximo, Workforce Management,
Jira, TestRail, Test Director, Load Runner, Winrunner, Quality
Center, Test Manager, Automation Framework, ETL, QC ALM
Languages C#.Net, ASP.Net, SQL, VB.Net, VB Script and Java
Database Oracle 11/9/8.x, SYBASE, MS-ACCESS
Configuration VSS, CVS, SVN, Star Team
Management
Scripting Languages Java Script, Test Script Language, VBScript
Operating Systems MS DOS, Win-XP, Vista, Win-NT, UNIX, Linux
Client: SureScan Corp May 2024 – Current
Role: QA Lead/Manager
Projects: Multiplex

● Expertise in Test Strategy, Test Plan, Test Scenarios, Test Environment Setup, Test
Cases
Design, Test Data Setup, Defect Management, and expertise in bug tracking tools
like Jira,
ALM, Track, Test rail
● Developed a robust suite of automated regression tests using Selenium WebDriver
and TestNG, achieving 90% test coverage for critical business workflows and
reducing manual testing effort by 50%.
● Implemented continuous integration practices by integrating Selenium tests with
Jenkins, resulting in a 40% reduction in bug detection time and improving overall
software quality.
● Executed automated test cases across multiple browsers and platforms to ensure
consistent application performance
● Developed and maintained custom libraries for automation using Java and Selenium
WebDriver
● Created and executed Java-based scripts with TestNG as the automation
framework. Identified automation scenarios, designed a hybrid framework, and
prepared test data and suites using TestNG
● Conducted code reviews and provided feedback to enhance test scripts and
frameworks.
● Configured Selenium Grid for parallel test execution, significantly reducing testing
time.
● Trained junior testers on automation best practices and Selenium usage
● Collaborated in a fast-paced Agile environment, contributing to sprint planning and
retrospectives.
● Develop, implement and maintain a comprehensive Quality Management System
(QMS) to ensure product compliance with customer and regulatory standards.
● Monitor and review product quality standards and process performance to identify
areas of non- compliance.
● Lead monthly quality audit activities to ensure compliance with QMS requirements.
● Develop and maintain key process indicators and other quality metrics to track
performance and identify areas of improvement.
● Monitor and analyze product performance data to identify potential issues and areas
of risk.
● Create and implement corrective and preventive action plans to address areas of
non- compliance.
● Lead cross- functional teams of engineers and technicians to develop and deploy
quality control protocols and procedures.
● Monitored production processes and identified defect trends to reduce production
costs.
● Implemented corrective action plans to improve quality and efficiency while reducing
defects.
● Provide guidance and assistance to staff to support quality assurance.
● Monitor performance and analyze quality data to identify improvement opportunities.
● Develop and implement processes and policies for quality management and
improvement.
 ● Design and implement quality control plans and processes.
● Audit quality systems and evaluate process effectiveness.
● Monitor production activities to ensure compliance with quality standards.
● Liaise with clients and vendors to ensure quality standards are met.
● Investigate and resolve customer complaints regarding quality.
● Train and mentor employees on quality assurance principles and processes.
● Create and maintain documentation of quality standards and procedures.

● ENVIRONMENT: Selenium WebDriver, Test NG, Eclipse, Maven, SQL Server, Agile,
Java, API testing, Cross browser testing, Mobile Devices, Linux, Jira, Testrail, MS-
Office, Share point, Oracle, Microsoft Visual Studio, Web
applications,Java,ISO9000,ISO9001, ANSI/HPS N43.17

Client: Advisor360 Nov 2021 – Feb 2024

Role: QA Lead
Projects: Trading

● Expertise in Test Strategy, Test Plan, Test Scenarios, Test Environment Setup, Test
Cases Design, Test Data Setup, Defect Management, and expertise in bug tracking
tools like Jira, ALM, Track, Test rail
● Led planning and testing both Manual and Automation efforts for Mass Mutual and
Commonwealth of Financial Network applications and collaborating with onsite and
offshore teams
● Led 10 QA group, consisting of both local and offshore analysts tasked with all facets
of quality assurance and testing including functional, performance, regression, and
UAT testing.
● Created detailed periodic status reports for senior management to keep them posted
on the posted on the progress of implementation.
● Review test status with Project Management, Business Analysts and Software
Development on a daily basis during Daily Check In Meeting.
● Involved in Task Creation, Task Estimation, Task Distribution, Task Prioritization and
Communication among Onsite and Offshore Manual and Automation Team
Members.
● Responsible for representing QA team within Agile based project.
● Utilize strong knowledge of Agile Software Development Life Cycle (SDLC -
Feasibility Requirements Analysis, Design, Testing, Implementation, and Support) in
Project and coach other QA team members.
● Involved with Test Coverage Metrics and Defect metrics such as Defect Density,
Delivered Defect Density, Defects by Severity, Number of Defects, and Defects per
build, Defect Fix Rate, Test Case Utility, Test Effort, and various other
measurements.
● Good experience in creating test scripts using WebDriver, Selenium RC, Selenium
IDE, Selenium Grid in Java
● Experience in Data driven and Hybrid testing.
● Experience in automation test cases using TestNG, Cucumber
● Experience in Data driven test using Jenkins and Excel
 ● Possess excellent skills in Sanity Testing, Functional Testing, GUI Testing,
Regression Testing, Integration Testing, and User Acceptance Test (UAT) and
system Validation.
● Proficient in analyzing business requirements and Risk associated with that.
● Responsible for gathering Business Requirements, Functional Requirements and
Design Documents.
● Good experience using in writing Xpath to locate web elements.
● Worked on cross browser testing, browser like Firefox, Chrome, Mozilla, IE using
WebDriver.
● Good experience using Robot Frames work and Reporting Tools
● Experience in Sales cloud and Service cloud CRM application mainly with Leads,
Accounts, Contacts, Cases, Opportunities, Work Orders, Reports and Dashboards
● Participate in Requirement Walkthroughs, Defect Triages, stand up calls to represent
QA Activities as a QA Lead.
● Supported End-to-end testing for downstream systems.
● Experience in testing with extensive knowledge of Automation Framework and
design and implementation using Selenium Tool
● Good Knowledge of Object-oriented programing concepts and Java skills

ENVIRONMENT: Selenium WebDriver, Eclipse, Maven, SQL Server, Agile, Selenium, Java,
Salesforce, Sales Cloud, API testing, CFN and MML applications Platform, Cross browser
testing, Mobile Devices, Jira, Testrail, MS-Office, Share point, Oracle, Microsoft Visual Studio,
Web applications, Java

Client: Insulet Corp, Action June 2021 – Nov 2021

Role: QA Lead
Projects: Omnipod 5

● Expertise in Test Strategy, Test Plan, Test Scenarios, Test Environment Setup, Test
Cases Design, Test Data Setup, Defect Management and expertise in bug tracking
tools like HP Quality Center, ALM, Bugzilla, and Jira.
● Experience in Salesforce.com CRM application, mainly with Leads, Contacts,
Accounts, Cases, Campaigns, Opportunities
● Experience in create Salesforce Reports, Dashboards, Record types
● Experience in create Patients accounts and track consents status using Onboarding
application
● Create and execute test Cases on salesforce application
● Coordinate QA initiatives across project and Scrum teams
● Perform effort estimation on test activities
● Detailed study of the SRS, FRS and user manuals before creation of any plan for
applications and modules.
● Closely work with Business Users and Stakeholders
● Leading and Co- ordinating multiple Projects
● Managing Multiple QA Activities
● Create and Manage Automation Scripts
● Proficient in analyzing business requirements and Risk associated that
 ● Possess excellent skills in Sanity Testing, Functional Testing, GUI Testing,
Regression Testing, Integration Testing, and User Acceptance Test (UAT) and
system Validation.
● Excellent experience of working with Agile Methodologies.
● Utilize strong knowledge of Agile Software Development Life Cycle (SDLC -
Feasibility Requirements Analysis, Design, Testing, Implementation, and Support) in
Project and coach other QA team members.
● Participate in Requirement Walkthrough’s, Defect Triages, Stand Up calls to
represent QA Activities as a QA Lead.
● Prepare Traceability Matrix, QA Summary and Defect Summary Report documents
● Good Experience working in Offshore/Onsite Model

ENVIRONMENT: Agile, Salesforce.com Platform, Cross browser testing, Mobile Devices,

Quality Center, Jira, Testrail, MS-Office, Share point, Oracle, Microsoft Visual Studio, Web
applications, Java

Client: National grid, Waltham July 2019 – June 2021

Role: QA Lead
Project: Gas Business Enablement

● Developing Test plans, Test Strategy document and distinct test cases and
execution of Test cases.
● Performing UI Testing and Functionality Testing on web based applications
● Documented test cases, test results, test procedure and reported to client.
● Coordinated with the development team for Bug fixing.
● Actively involved in review meetings.
● Participating meeting with Business users and Stakeholders for Requirement
Gathering
● Leading and Co- ordinating multiple Projects
● Strong testing Quality Assurance Experience within Agile Environment
● Leading a group and facilitate work as a team
● Ability to multitask and prioritize work to meet deadlines
● Coordinate Onsite and Offshore Work
● Create and Execute the test cases using QC ALM
● Create Defects and track the defects in QC ALM
● Executing End to End flow using API Development and Web Services Rest
API/POSTMAN
● Development of Mule ESB Flows, Sub-flows, Flow control, prioritization
 ● Gathered business process requirements and utilize Salesforce functionality to
automate and achieve those .
● Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure
that the protected data is available only to the authorized users.
● Provide Salesforce best practices and customizations with regard to SDLC
● Configured workflows and approval processes to enhance business logic.
● Created new sandboxes and deployed Components and Data from one environment
to another and Managed sandbox refreshes and release testing.
● Involved in various user stories and worked with QA team to test in various sandbox
environments and update fields in Production
● Good knowledge on Salesforce Cloud, Service cloud and marketing cloud
● Good Knowledge on Force.com apps
● Proficient in Salesforce.com Functional Testing
● Possess comprehensive understanding of CRM processes like order management,
Case Management
● Good knowledge about Reports, Dashboards, Record types
● Expert in working with different Testing methodologies like Agile - Scrum Model
● Create and Execute Work orders from Salesforce
● Execute Work orders using FSL
● Create and Execute Work orders from Maximo
● Validate workflow from Salesforce to Maximo and Vice Versa
● Experience with setting up FSL data model (Work orders, Service Appointments,
Service Resources, Territories, etc)
● Ability to configure Service Rules and Objectives in support of Field Service business
processes
● Experience installing FSL managed package and guided setup configuration
● Manage agent scheduling (i.e., shifts, training, vacation, meeting, overtime, off-line
work, exceptions, etc.) using Workforce Management System to ensure that daily
service level Perform Mobile devices testing using Mobiles and I pads and Tablets
● Perform E2E Testing

ENVIRONMENT: Agile, Salesforce, Maximo, Workforce Management, SAP, Cross browser

testing, Mobile Devices, Quality Center, Jira, MS-Office, Share point, VB Script, Oracle, PL
SQL, Toad, Microsoft Visual Studio, Web applications, POSTMAN

Client: Eversource, Westwood APR 2018 – July 2019

Role: QA Lead
Project: Customer Web Analytics

● Analyze business and system requirements, mange development of specifications to

create and execute detailed test plans and verify bug fixes on web applications
● Developed test plans, test cases, test scenarios using the Quality Center and
prepared test data.
● Create and Execute Automation Test Scripts using Automation Tools QTP, QC,
Adobe and Decibel Frame works. Galaxy, Mainframe
● Develop Automation Scripts from the scratch using VB script
● Perform in-depth quality assurance reviews on software, finding all bugs and taking
careful notes of where they are and how they can be reproduced.
● Perform Cross browser testing using different browsers IE, Google Chrome, Safari
● Perform testing on different mobile devices
 ● Participated meeting with business users
● Working on Onsite and offshore model
● Detected Defects, communicated to the developers using Bug Reporting Tool and
Tracking the Defects using Quality Center.
● Executed manual test cases and identified the test cases to be automated
● Extensively used Quality Center for test planning, bug tracking and reporting.
● Uploaded Business requirements, test scenarios, test cases and defects to Quality
Center
● Converted manual test scripts to automated test scripts in Quick Test Professional,
enhanced the scripts by adding user-defined functions.
● Involved in testing the backend Database retrieved the data from the tables using
SQL.
● Identified bottlenecks, and discussed the same with business analysis team,
developers and technical architects and attended meetings.

ENVIRONMENT: Agile, Adobe Framework, Decibel Insight, Galaxy, Mainframe, Cross browser
testing, Mobile Devices, Quality Center, MS-Office, QTP, Share point, VB Script, Oracle, PL
SQL, Toad, Microsoft Visual Studio, Web applications

Client: State Street inc, Boston JULY 2015 – APR 2018

Role: Automation Engineer

Project: Multi Currency Horizon & IRIS

● Worked in Agile methodology. Attended Daily standup meetings. Developed Test
Plan and Test cases based on the user stories (Functional requirements)
● Detected Defects, communicated to the developers using Bug Reporting Tool and
Tracking the Defects using Quality Center.
● Executed manual test cases and identified the test cases to be automated
● Extensively used Quality Center for test planning, bug tracking and reporting.
● Uploaded Business requirements, test scenarios, test cases and defects to Quality
Center
● Expertise in QA Testing in distributed Main frames Environment and Oracle
databases as back end & performed end-to-end testing.
● Developed test plans, test cases, test scenarios using the Quality Center and
prepared test data.
● Prepared Test Cases for GUI application. Developed test scripts for Data driven
testing using parameterization in QTP/Ranorex by using Excel sheet for test data
and Database Queries based on the functionality.
● Converted manual test scripts to automated test scripts in Quick Test Professional,
enhanced the scripts by adding user-defined functions.
● Worked on Automated test scenarios for GUI, Functionality, Integration, Database,
Boundary, Security and Regression Testing using Quick Test Professional and
Ranorex.
● Involved in testing the backend Database retrieved the data from the tables using
SQL.
● Worked on the high-level framework, identifying the functional areas and created
different functions to make the scripts reusable in Quick Test Professional.
 ● Prepared test scripts using Quick Test Professional with checkpoints using regular
expressions for handling windows with different names.
● Identified bottlenecks, and discussed the same with business analysis team,
developers and technical architects and attended meetings.
● Maintain and develop the current Virtual environment implementations across all customer
environments
● Develop the Virtual environment for the tech refresh roll out

ENVIRONMENT: Agile, Mainframes, VMware, Web based and Desktop Application, Quick Test
Professional (QTP/UFT), Ranorex, Keyword Driven Frame work (TAF) Quality Center, MS-
Office, TFS, RTC, Share point, VB Script, Oracle, PL SQL, Toad

Client: UNFI, RI APR 2014 – Dec 2014

Role: Senior QA Analyst

Lawson Account Receivable: The Lawson AR Implementation project is intended to provide

UNFI’s Business teams the opportunity to standardize business processes on a national
platform in measurable and enforceable ways. UNFI’s Accounts
department is currently split into three core business units (East, West and Albert’s). Each of
these divisions performs their Accounts Receivable functions within a different business system
or application. The goal of this project is to seamlessly implement and transition each of these
business division’s Accounts Receivable functions out of their current environments into a
unified Accounts Receivable application.

Responsibilities:
● Reviewed and Analyzed Business Requirement Document -- BRD and created
detailed test scenarios to validate the application functionality.
● Drafted detailed Test Plan to drive the entire testing process and guided the entire
team to meet the schedules. Designed detailed test cases to validate the application
functionality and reviewed the same.
● Tested the entire application and performed various tests like Positive & Negative,
Business Functionality, Integration, and Regression, End to End and also supported
User Acceptance Testing (UAT).
● Used Quality Center for Defect Reporting and Tracking and also for managing the
entire test documentation like Requirements Management, Test Case Designing,
and Test Execution & Generation of the required reports. Participated in weekly
status meetings and interacted with the developer team to discuss technical issues
● Created automated functional regression test scripts using QTP and scheduled,
organized and executed the test scripts in QC-QTP integrate environment and
documented the test results.
● Created automated regression test scripts using Quick Test Professional and
managed the test beds using Quick Test Professional
● Worked on back end testing and has very good experience in writing SQL queries to
verify and validate the data
● Create and Execute SQL Queries to ensure data accuracy and also verified the
tables using SQL
● Create a Unified Customer master file that removes duplicate customer numbers and
allows for National accounts to be established across the 3 business units
● Verified and validated the functionality of product
 ● Responsible for prioritizing the defects and assigning to development, managed
defect database
● Using QTP Performed Integration, Regression, End to End, Systems and Backend
testing
● Developed automated test process using Quick Test Pro to create scripts for
regression testing
● Upload requirements, test cases and requirement tracking document in Quality
center
● Used Share point to create, manage documents and version controlling
● Communicate with developers as needed to isolate root cause of defects

Environment: Quality Center, UFT, Unix, Oracle 11G, Toad, SQL, Share point, Putty,
VBScript, Java, MS-Office, TFS, Windows XP.

Client: BJs Oct 2012 – mar 2014

Role: QA Analyst

Responsibilities:
● Creation of Test Strategy, Test Plan detailed Test Cases and Test Scripts for both
manual and automated testing
● Facilitated formal review meetings with developers to report, demonstrate, prioritize
and suggest resolution to issues discovered during testing Cycles
● Participated in Requirement Analysis, Business Analysis, Use-Case Analysis and
Gap Analysis
● Conduct meetings with business users and technical teams to understand
requirements
● Developed Test Plans, Test Cases Test Scripts, Test Scenarios, Test Data and
Traceability Matrix
● Planning, scheduling and executing System testing
● Support business users during testing provide data for test scenarios
● Supervise regression testing Monitor all problems detected during execution
● Using QTP Performed Integration, Regression, End to End, Systems and Backend
testing
● Developed automated test process using Quick Test Pro to create scripts for
regression testing
● Execute Test steps from test scripts and report the defects and track them to the
closure
● Reviewed Test Cases and Test Scripts. Prepared Test data required for regression
testing
● Verified and validated the functionality of product
● Responsible for prioritizing the defects and assigning to development, managed
defect database
● Upload requirements, test cases and requirement tracking document in Quality
center ALM
● Tracked the defects using Quality Center ALM and generated defect summary
reports
● Coordinated the test efforts of both onsite and offshore team members and managed
the test efforts meeting the schedules and expectations.
● Used Star Team to create, manage documents and version controlling
● Developed SQL Queries for testing various Database validations.
 ● Prepared Test summary including the defect report.
● Communicate with developers as needed to isolate root cause of defects.

Environment: Quality Center ALM, QTP, Windows NT, J2EE, AS400, Oracle 11G, Toad, My
SQL Server, Star team, Putty, Win SCP and web services, Agile methodology

AT&T, CA Feb 2011 - Sep 2012

Role: QA Analyst

User Content Management is a Cloud Storage Enabler for the consumer content storage and
management. UCM enabler provides the capabilities for searching, sharing and managing user
contents .UCM enabler provides REST APIs which enables application to functionally exploit the
UCM enabler to develop application level features.

Responsibilities:
● Testing compatibility of software under various Internet Browsers (Internet Explorer,
Netscape, and Fire Fox)
● Creation of Test Strategy, Test Plan detailed Test Cases and Test Scripts for both
manual and automated testing
● Facilitated formal review meetings with developers to report, demonstrate, prioritize
and suggest resolution to issues discovered during testing Cycles
● Participated in Requirement Analysis, Business Analysis, Use-Case Analysis and
Gap Analysis
● Conduct meetings with business users and technical teams to understand
requirements
● Developed Test Plans, Test Cases Test Scripts, Test Scenarios, Test Data and
Traceability Matrix
● Wrote Complex SQL Queries to Oracle and My SQL Server Data base for Back
end/Front end comparative analysis i.e., to check the correctness of the data stored
in data base
● Worked on back end testing and has very good experience in writing SQL queries to
verify and validate the data
● Create and Execute SQL Queries to ensure data accuracy and also verified the
tables using SQL
● Knowledge in ETL Methodology for supporting data extraction, Transformations and
loading Processing, in a corporate-wide-ETL Solution using Informatica.
● Tracked the defects using Quality Center ALM and generated defect summary
reports
● Using QTP Performed Integration, Regression, End to End, Systems and Backend
testing
● Used Quality Center for creating merchandising data content for the beta website
and tested to see if the website displayed the content as expected
● Participated the unit testing with the development team members for each build and
pointed out issues with their fixes.
● Assisted in UAT Validation of the application and helping the business users with the
site navigation
● Executing the test cases and validating the responses.
● Coordinating offshore & onsite activities.
Environment: Quality Center 9.0, Quick Test Pro, Windows NT, C# .Net, Oracle, Toad, Putty,
ASP.Net, SQL Server

UHG, AZ (United Health Group) Jan 2010 – Dec 2010

Role: QA Analyst

MEMBERSHIP & O&M – Claims and Finance application

Ameri Choice, a business unit of UnitedHealth Group, serves more than 1.3 million beneficiaries
of government health care programs (Medicaid and Medicare) in 16 states from Rhode Island to
California. Ameri Choice uses Diamond (Information System for Managed Healthcare
organizations) as its claim adjudication system and data store. There is a group of supporting
applications for DIAMOND i.e. applications which process data before feeding to DIAMOND,
create various extracts, load data from vendor after verification. This project looks at enhancing
and maintaining these applications.

Responsibilities:
● Extensive knowledge in health care domain worked in Membership, Provider,
claims
● and finance modules
● Written SQL Queries, procedures and triggers to retrieve the data from the database
● Developed Test Plan for functional testing as per business use cases
● Prepared gap analysis between functional requirements and business requirement
documents
● Analysis of the specifications provided by the clients
● Preparing system test case and executing the same
● Developed Test Plans, Test Cases Test Scripts, Test Scenarios, Test Data and
Traceability Matrix
● Planning, scheduling and executing System testing
● Support business users during testing provide data for test scenarios
● Supervise regression testing Monitor all problems detected during execution
● Using QTP Performed Integration, Regression, End to End, Systems and Backend
testing
● Wrote Complex SQL Queries to Oracle and My SQL Server Data base for Back
end/Front end comparative analysis i.e., to check the correctness of the data stored
in data base
● Worked on back end testing and has very good experience in writing SQL queries to
verify and validate the data
● Create and Execute SQL Queries to ensure data accuracy and also verified the
tables using SQL
● Knowledge in ETL Methodology for supporting data extraction, Transformations and
loading Processing, in a corporate-wide-ETL Solution using Informatica.
● Strong Knowledge on Dimensional modeling, Data cleansing and Data Staging of
operational sources using ETL processes.
● Developed automated test process using Quick Test Pro to create scripts for
regression testing

Environment: Quality Center, QTP, Windows NT, J2EE, AS400, Oracle 11G, Toad, Putty, My
SQL Server

Nationwide Corp, OH March 2009-Dec 09

Role: QA Analyst
Nationwide Corporation, a wholly owned subsidiary of Nationwide Mutual Insurance Company,
purchased all of the outstanding shares of common stock of Nationwide Financial Services. To
make banking and financing solutions for customers implemented Salesforce CRM Enterprise
Edition to boost the effectiveness of its CRM. They used Salesforce CRM Enterprise Edition
over CRM due to its ease of use and customization capabilities inherent in the on-demand
model. The application was built on on-demand Force.com Platform using Salesforce Customer
Relation Management.

Responsibilities:
● Developed Test Plan for functional testing as per business use cases
● Prepared gap analysis between functional requirements and business requirement
documents
● Analysis of the specifications provided by the clients
● Preparing system test case and executing the same
● Worked closely with build integration team, business analysts and developers in
order to perform testing activities as per schedules
● Developed Test Plans, Test Cases Test Scripts, Test Scenarios, Test Data and
Traceability Matrix
● Planning, scheduling and executing System testing
● Using QTP Performed Integration, Regression, End to End, Systems and Backend
testing
● Developed automated test process using Quick Test Pro to create scripts for
regression testing
● Verified and validated the functionality of product
● Responsible for prioritizing the defects and assigning to development, managed
defect database
● Performed manual testing of the complete application and identified mismatches
between actual and expected behavior of the application.

Environment: QC, QTP, Windows NT, J2EE, AS400, Oracle 11G, Toad, SQL

Western Health Advantage, CA Apr2008 –

Feb2009
Role: QA Engineer

WHA has implemented the salesforce.com CRM application for customer relationship
management (CRM), Sales Management, Sales Lead, Opportunity and Product Distribution
Management. Standard real-time, web-based reporting provides and meets common notification
needs for fulfillment services and marketing promotion programs. Analytics package offers
executive-level dashboards that clearly display program results to help managers analyze
performance and plot future strategies.

Responsibilities:
● Involved in reviewing the test cases written by the peers
● Developed Test Plans, Test Cases Test Scripts, Test Scenarios, Test Data and
Traceability Matrix
● Planning, scheduling and executing System testing
● Support business users during testing provide data for test scenarios
● Supervise regression testing Monitor all problems detected during execution
 ● Extensively used Oracle SQL for database testing used SQL Navigator for Database
testing.
● As Team member, was involved in System, Security, Regression Testing
● Documented the errors using Test Director and tracked them to completion by
communicating and co-coordinating with the development as well as the support
group.
● Responsible for Unit testing and functional testing for the application.
● Involved in GUI, Functional and Regression Testing.
● Tracking the Bugs through Bug Zilla

Environment: Bugzilla, QTP, Windows NT, J2EE, SQL, C, C++, Oracle, UNIX and Windows

Company: Celex Technologies, India June2007 – Feb2008

Client: Educate Online Inc
QA Test Engineer

Educate Online is one of leading providers of eLearning services in US. In the view of
increasing users past March 2007 all the Current generation applications area developed as
Next Gen for best enhanced business service organization. Educate Online Next Generation
(NG) application suite consists of two systems naming NG Admin and NG LE (NG Learning
Environment). Verified and validated Game technology as beta game tester.

Responsibilities:
● Analyzed Software requirements and Business Requirements document to get a
better understanding of the system from both technical and business
perspectives.
● Involved in developing test plan, test cases and also performed manual testing of
web site.
● Preparing Detailed Test Plan and test cases for Functional, Integration, Security,
GUI and laying out the procedures to test for manual testing using Test Director.
● Automated manual scripts using Win runner and created User Defined Functions
to enhance the reusability of scripts.
● Tested the user interface to validate that the navigation of the application
properly reflects business functions and specifications
● Inserted text, GUI, database, bitmap checkpoints at various points in the scripts
to check if the web pages correspond to the screen specifications included in the
requirements using the baseline and the actual state of the objects in the
application
● Place synchronization points as required in the scripts and updated them as the
performance of the AUT increased.

Environment: C#.Net, Asp.Net, Sql-Server2005, Win XP, Test Director, Win Runner, Load
Runner, Windows 2000, MS- Excel, TOAD, Oracle 9i, SQL and PL/SQL