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McDonald's

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Index
LETTER FROM EXECUTIVE MANAGEMENT…………………………………………4
WHO IS McDONALD'S…………………………………………………………5
HISTORY OF MCDONALD'S…………………………………………………….6
MISSION……………………………………………………………………………….7
VISION
OUR PRINCIPLES………………………………………………………..7-8
OUR VALUES……………………………………..8-9
RESTAURANT ORGANIGRAM…………………………………………..10

CHAPTER 1: COMPANY POLICIES AND RULES

Quality and Safety Policy.......................................................11

Human Resources Policy……………………………………11

Alcohol and Drugs..........................................................12

Vocabulary ………………………………………………………………………...12
Confidential Information………………………………………………………….12
Respect and Dignity...............................................12-13

Conflict of Interests...............................................................13

CHAPTER 2: OUR COMMITMENT

Employment Experience…………………………………………………………....14
Protection Against Retaliation………………………………………………...14
Inclusion and Diversity...............................................................14

Safe Workplace…………………………………………………………..14

CHAPTER 3: CORPORATE SOCIAL RESPONSIBILITY

Environmental Responsibility
Nutrition and Wellness............................................................15

Sustainable Supply Chain…………………………………………..15

Ronald McDonald Children's Foundation

CHAPTER 4: COMPENSATION
Levels of Responsibility......................................................16

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Salary Ranges..........................................................16

Salary Administration.....................................................16

Salary Review…………………………………………………………………...16
Promotion Increases....................................................16

CHAPTER 5: BENEFITS
Vacation and Vacation Bonus .......................................................... 17

Uniform.......................................................17
Holidays...............................................................17

Perfect Attendance..................................................17

CHAPTER 6: EMPLOYMENT INFORMATION

Internal Work Regulations……………………………………………..……18
Workday.................................................................18

Punctuality………………………………………………………………………….18
Payroll..........................................................18

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 LETTER FROM EXECUTIVE MANAGEMENT

Dear fellow McDonald's employee:

For more than 60 years, McDonald's has been a company guided by values.
fundamentals. Our founder, Ray Kroc, built this great company on the basis of
seven basic principles that continue to guide our behavior, our actions and
decisions every day:
❖ The customer experience constitutes the core
n of everything we do
❖ We are committed to our people
❖ We believe in the McDonald System's
❖ We operate our business in a way ethics
❖ We give back to our communities
❖ We grow our business to generate profits.
❖ We strive to continuously improve
Our commitment to being ethical, honest, and trustworthy is inherent in each of
these values. This commitment is articulated through our Standards of
Business Conduct.
In addition to being governed by the Rules, we must continue to communicate openly.
through the formulation of questions and the presentation of problems, even though
make it something difficult.
The name of McDonald's is trustworthy and respected worldwide. Everyone
we, from the restaurant employees to the directors, are
ambassadors of McDonald's in everything we say and do. Their commitment to
Regarding doing the right thing, it keeps the shine of the Arches around the world.

Sincerely
Lic. José Villarreal
Director General

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WHO IS MCDONALD'S

Leader in the fast-food restaurant segment, McDonald's is characterized by the

high quality and food safety of its products and services.

McDonald's is the largest and most well-known fast food restaurant company in the
world. Present in 120 countries, the network has over 31 thousand restaurants, where
1.6 million employees work to feed more than 50 million daily.
clients.

In Mexico, the network has been operated since 2007 by Arcos Dorados, the master franchise of the
McDonald's brand throughout Latin America. The company has been operating in the country since 1985.

conquering new clients daily at day.

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HISTORY OF MCDONALD'S

In 1940, Dick and Mac, the McDonald brothers, opened the McDonald's Bar-B-
Q in San Bernardino, California. They had great success with a high volume of sales.
In December 1948, they implemented the drive-thru and reduced their menu to hamburgers.
sodas, coffee, French fries, and pie. In 1954, Ray Kroc, a milkshake machine supplier,
he visited the store and surprised by the success of the brothers, proposed to open more locations.
In 1955, Kroc was granted the exclusive rights to market McDonald's.
That same year Kroc opened a branch in Illinois. By the year 1965 there were already more than
700 McDonald's across the United States. In 1967, McDonald's goes international.
opening branches in Canada and Puerto Rico. Then restaurants opened all over
the world. On October 29, 1985, the first McDonald's in the area was inaugurated.
Pedregal of Mexico City. Currently, McDonald's is present in 120
countries around the world. McDonald's has just celebrated its 60th anniversary. In Mexico
turns 30 years old.

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MISSION
Our mission is to serve quality food, always providing an experience.
extraordinary. To achieve this, a series of values guide our everyday work:
❖ We provide Quality, Service, and Cleanliness to our clients.
❖ We promote the Entrepreneurial spirit.

VISION
❖ global food service industry, through customer satisfaction
Dominate the
client.
❖ To be recognized by employees, customers, competitors, suppliers, investors
and thegeneral
p public.

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❖ Promote innovation on and creativity.
❖ Anticipate market changes and potential problems that may arise
to be generated.

OUR PRINCIPLES

Quality
Maximum quality and safety in the products that is verified throughout all phases.
of production and selection of products, from the ingredients to the preparation in the
restaurant

Service
The customer is always the most important and the goal is to achieve at all times the
100% of your satisfaction. The speed of service, the friendly and personal treatment and the
constant adaptation to customer tastes is the means to achieve it.

Cleaning
McDonald's restaurants constantly pay attention to cleanliness and hygiene.
its facilities.

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OUR VALUES
The corporate social responsibility of McDonald's is based on values that
they are manifested in every business activity, both in working with suppliers,
such as in the professional development of employees or in the way of contributing to the
communities where we operate. At McDonald's, we share some corporate values, that
they are accepted and respected by all employees.

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The Experience of Our Customers
They are the center of everything we do. They are the reason for our existence. To them
we show our appreciation by offering you products of the highest quality, with the
better service, in a clean and pleasant environment and at the best possible price.

Our Commitment to People

We offer opportunities, foster talent, develop leaders and
we reward the achievement of objectives. We believe that a team of well
formed, with professional trajectories and diverse experiences, working together in a
an environment of respect that stimulates high levels of commitment is essential for
our continued success.

We believe in the McDonald's System

The business model, characterized as the 'three-legged stool' consisting of
franchisees, suppliers, and employees are our foundation, making it crucial
balance of interests among these three groups.

We Operate Our Business Ethically

Ethical integrity is essential for business. At McDonald's, we apply both to
ourselves as well as our business, high standards of impartiality, honesty
and integrity. We assume our responsibility both at the individual level and
collectively.

We give back to Our Communities

We take the responsibilities that come with leadership seriously. That's why,
we help our clients create better communities, we provide support to
charitable institutions like the Ronald McDonald Children's Foundation and we take advantage of

our size, reach, and resources to help make the world a better place for
everyone.

We work for the Profitability of Our Business

McDonald's is a publicly traded company and as such we strive to
to provide sustained growth to our shareholders, which requires attention
it continues to our clients and to the vitality of our System.

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We Strive to Continuously Improve
Constant evolution and innovation. We are an organization in continuous learning, with
the end of anticipating and responding to the changing needs of customers, employees, and
our System.

Manager

Head of Security

Deputy Manager

RESTAURANT ORGANIZATION CHART

Cashier Automated Teller Machine Cashier

Cook Cook Cook

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CHAPTER 1: COMPANY POLICIES AND STANDARDS

Quality and Safety Policy

McDonald’s is committed to ensuring that the food and beverages served to
customers feel secure. This means working with our suppliers, who
They monitor, test, and keep a record of the ingredients. Additionally, we have a
broad program to ensure the safety of all toys and items

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promotional. Our safety and quality standards for food and beverages,
Toys and promotional items meet or exceed all requirements
relevant government agencies. We support additional measures to help protect
consumers and ensure the safety of local food supplies. We see
this is part of our responsibility as a good corporate citizen, and
we know that it is also essential for the continuous growth and profitability of
our business.
It is the responsibility of every McDonald's employee to follow all policies and
applicable procedures on safety and hygiene. Notify your manager if you are at
so much for any problem regarding the security of our products.

Human Resources Policy

McDonald's, committed to quality employment, and aware of the importance of
manage and enhance talent, offers stable working conditions, with possibilities
training and development from the first day. It also provides an environment of
pleasant, flexible work with a future that allows for professional career development
based on respect and reconciliation between professional and work life.
To make this commitment a reality, McDonald's establishes five principles that
they support their human resources policy:
Respect and recognition
2. Values supported by their leadership competencies
3. Competitive salary and incentives
4. Professional and personal development
5. Resources to develop the work

Alcohol and Drugs

The possession and consumption of alcohol and illegal drugs is prohibited in the workplace and
while participating in any work-related activity. You do not
must not work under the influence of alcohol, illegal drugs, or any substance that may
impede performing your job safely and effectively. The distribution of is prohibited.
drugs and alcohol at work. Possession and consumption of alcohol is prohibited in the

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Company facilities, except for social events sponsored by
McDonald's where alcohol consumption is allowed.

Vocabulary
To maintain a pleasant environment, we must conduct ourselves properly, with respect to
the others and towards ourselves, to avoid using inappropriate or offensive vocabulary, so
how to address people with negative labels.

Confidential Information
Information is a valuable resource. Do not disclose confidential information to anyone.
person outside of McDonald's and do not discuss it with McDonald's employees who do not
they have a job-related need to know such information. The confidential information
it can include, for example, financial and sales information that has not been published,
important changes in the Company, formulas and operational or product methods,
marketing plans or real estate, research results, employee data,
and information about relationships with suppliers, dealers, and others. I dealt with everything.
information as confidential if it could be useful for your competitors, invades the
employee, dealer, or customer privacy, or if it could be harmful
for the McDonald's System if it were made public.

Respect and Dignity

McDonald's employees have the right to work in a place that is free of
harassment, intimidation or abuse, whether sexual or of another kind, or acts or threats of
physical violence. We do not tolerate verbal or physical behavior that degrades another person.
unreasonably interfere with another person's job performance or that
create an abusive, hostile or offensive work environment.
For the purposes of this policy, harassment includes insults, offensive comments,
jokes, electronic communications and other visual, verbal or physical conduct that could
to create an intimidating, hostile, or offensive work environment.

Conflict of Interests
Each of us must avoid any situation in which our interests
Personal or financial matters could cause our loyalty to be divided. We must
avoid the mere appearance of a conflict of interest that could cause others to doubt

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of our justice or integrity. You are responsible for disclosing any situation of
real or potential conflict of interest to the Global Compliance Office, and to be governed
for all the conditions imposed on you in order to control or eliminate the conflict.

CHAPTER 2: OUR COMMITMENT

Employment experience
We provide opportunities, nurture talent, develop leaders and
we reward achievements. We believe that a team of individuals with experiences and
diverse trajectories, working together in an environment that encourages respect and stimulates
High levels of participation are essential for our continued business success.

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Protection Against Retaliation
McDonald’s protects its employees against retaliation. We strictly prohibit the
reprisal against employees who report any misconduct raises a
problem or cooperate in an investigation, as long as the employees have
acted in good faith and with a reasonable belief that the information provided is
true. Anyone who retaliates will be subject to disciplinary action, which
it may include termination of employment. If you believe you have been subject to retaliation, please contact

contact with Human Resources or the Global Compliance Office.

Inclusion and Diversity

McDonald's is committed to diversity and equal opportunities for
We respect the unique attributes and perspectives of each employee and we
we support these diverse perspectives to develop and improve our relationships
with clients and business partners. We embrace the diversity of our employees,
clients and business partners, and we work hard to ensure that everyone
At McDonald's, they feel welcome.

Safe Workplace
We are committed to providing a safe and healthy work environment for
our employees. We require that all employees follow the rules and
safety practices and take the necessary precautions to protect themselves
same and their coworkers. For everyone's safety, employees must
report accidents and unsafe practices to their immediate supervisors as soon as possible.

CHAPTER 3: CORPORATE SOCIAL RESPONSIBILITY

We take the responsibilities that come with being a leader seriously. We use the
maximum our capacity, our reach and our resources to make the world a
better place.

Environmental Responsibility

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McDonald's is committed to environmental responsibility, and everyone in the System
they have a role to play in making this commitment a reality. We direct
our efforts towards areas where we can have a significant impact on
critical environmental issues, including climate change, resource conservation
natural resources and waste management.

Nutrition and Wellness

We are committed to supporting the well-being of our clients. We offer a range
menu options that meet the diverse needs and preferences of our
customers. We provide information about the nutritional value of the foods we offer
so that our customers can choose the products that fit their
nutritional needs and those of their families.

Sustainable Supply Chain

We aim for a supply chain that operates profitably.
high quality safe products without a disruption in supply while
we take advantage of our leadership position to create a net benefit by improving the
ethical, environmental, and economic results.

Ronald McDonald Children's Foundation (FIRM) since 1997, to support children of

scarce resources with economic and in-kind donations in natural disasters.

CHAPTER 4: COMPENSATION

Levels of Responsibility
Due to the size of the company, it uses a flexible salary structure where it
they denote responsibilities and salary ranges. Employees are assigned to
their positions according to the level of responsibility. As the job level increases, the
responsibilities also increase.

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Salary Ranges
Salary ranges determine the payment base for each job level. The ranges
define the maximum or minimum to be paid for a particular job. Each salary range
it has a market base that is close to the salary paid to employees who
They perform work at similar levels of responsibility and performance.

Salary Administration
All salary increases, including promotion increases, are based on the
what the market dictates.

Salary Review
Generally, increases are made annually, depending on the conditions.
company's general aspects, and the employee's performance.

Promotional Increases
Salary increases for promotion occur when there is a vacancy within the
The company and the employees are considered for the same. These promotions are
made based on the potential of each employee, subject to the selection process and
Approval of the Company.

CHAPTER 5: BENEFITS

McDonald's offers its employees additional benefits on top of the base salary, these
Benefits are a motivational element and seek competitiveness and permanence of
the Employees in the Organization.

Vacation and Vacation Bonus

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The Company provides paid vacations according to Article 76 of the Federal Law of
I work so that the employee can enjoy their regular rest periods and
relaxation. The payment for vacation and the respective vacation bonus will be made only when
the employee is going to take physical enjoyment of them and only for the number of days to
enjoy. The vacation bonus offered by the Company is according to the seniority of the
employee.

It will be the employee's obligation to request the enjoyment of their vacation by agreement with

your immediate supervisor, vacation rights will expire one year after they are accrued.

Uniform
It is granted twice a year to all McDonald's employees, consisting of
two changes in each delivery for the uniform concept.

Holidays
The Company grants you the holidays specified by law, according to article 74 of the
Federal Labor Law.

Perfect Attendance
An attendance and perfect punctuality bonus is granted monthly to the employee who
has completed your workday without absences, delays, permits, disabilities, etc.
Employees who have been incapacitated due to work accidents will be respected.
suffered in the company.

CHAPTER 6: EMPLOYMENT INFORMATION

Internal Work Regulations

The Internal Work Regulations is a very useful tool, as it regulates the development
of the work and behavior of the employees, this is submitted to the Honorable Board of
Conciliation and Arbitration of the corresponding city. The responsibility of the Employee
It is to know it for its correct adherence and application.

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Workday
The entry and exit times of employees for each workday will be
determined by the company, which may be modified as deemed appropriate
necessary for the proper operation of their businesses and for this purpose, the employees grant their

consent for that.

The weekly working hours will be those stipulated by the Federal Labor Law.

Punctuality
Employees will arrive on time at their location where they will perform their duties.
tasks at the start of their workday, scheduled meetings, company events and
other commitments made.

Payroll
Payment cuts are weekly, regardless of the day the employee
he entered the company. The salary will be paid every Wednesday for general employees,
and on the 15th and the last day of each month for the manager and assistant manager. The payment will be deposited.

on the debit card registered by the employee.

Welcome

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