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Pragmatics Online examines the use and interpretation of language and com-
munication in digitally mediated contexts. It provides insight into how mean-
ing is communicated online, with a focus on how users negotiate and navigate
the constraints and resources of social media sites and other online contexts.
The book introduces key concepts in the study of digital contexts and
online communication, and discusses how these can be understood from the
perspective of pragmatics. Each chapter examines a different topic and
includes an overview of key research alongside original pragmatic analyses of
data. Topics include sharing and liking, emoji and emoticons, memes, and
clickbait. Kate Scott focuses on how ideas and topics from pragmatics can be
applied to mediated contexts, irrespective of the particular media.
The book is an essential guide to the pragmatics of online discourse and
behaviour for students and researchers working in the areas of digital prag-
matics, language and media, and English language, linguistics, and communi-
cation studies.
Language and the study of it are changing rapidly in the age of digital media;
our use of language is gradually shaped by and is in turn shaping new media.
Exploring the interplay between digital media and language in society and
covering a broad selection of research contexts, books in Language and
Digital Media investigate both language online and people’s practices around
it, including how they create and how they use online texts. Each title includes
both an overview discussion of the topic as well as analysis of data. Presenting
rigorous research, yet written in an engaging and accessible manner, the series
is key reading for students and researchers across language, linguistics, com-
munication and media studies.
Pragmatics Online
Kate Scott
For more information on any of these and other titles, or to order, please go to
https://www.routledge.com/Language-and-Digital-Media/book-series/LADM
Pragmatics Online
Kate Scott
Cover image: © Getty Images
First published 2022
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
605 Third Avenue, New York, NY 10158
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2022 Kate Scott
The right of Kate Scott to be identified as author of this work has been
asserted in accordance with sections 77 and 78 of the Copyright, Designs
and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or
utilised in any form or by any electronic, mechanical, or other means, now
known or hereafter invented, including photocopying and recording, or in
any information storage or retrieval system, without permission in writing
from the publishers.
Trademark notice: Product or corporate names may be trademarks or
registered trademarks, and are used only for identification and explanation
without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
Names: Scott, Kate, 1976- author.
Title: Pragmatics online / Kate Scott.
Description: Abingdon, Oxon ; New York, NY : Routledge, 2022. | Series:
Language and digital media | Includes bibliographical references and index.
Identifiers: LCCN 2021035539 | ISBN 9781138368415 (hardback) | ISBN
9781138368590 (paperback) | ISBN 9781003254201 (ebook)
Subjects: LCSH: Pragmatics. | Social media--Semiotics. | Communication
and technology. | Interpersonal communication.
Classification: LCC P99.4.P72 S36 2022 | DDC 401/.45--dc23/eng/20211118
LC record available at https://lccn.loc.gov/2021035539
ISBN: 978-1-138-36841-5 (hbk)
ISBN: 978-1-138-36859-0 (pbk)
ISBN: 978-1-003-25420-1 (ebk)
DOI: 10.4324/9781003254201
Typeset in Times New Roman
by SPi Technologies India Pvt Ltd (Straive)
C o n t e n ts
Preface vi
Acknowledgements viii
Index 164
Preface
Many of the examples in this book draw on data from social media sites.
Examples that are not publicly available have been reproduced with permis-
sion. Publicly available examples have been anonymised, except when they
have been posted by public figures, such as politicians and journalists, or
when they were posted on behalf of companies or organisations.
I have followed the convention of referring to the speaker/writer/commu-
nicator as she and the hearer/reader/addressee as he in cases where this clari-
fies meaning and helps the reader to assign reference. No further meaning
should be inferred from this use of pronouns.
A ckn owledgemen ts
I would like to thank Elsevier for granting me permission to reuse work from
previously published journal articles in this book. Sections from Chapter 3
are reprinted from Journal of Pragmatics, 184, Scott K., The pragmatics of
rebroadcasting content on Twitter: How is retweeting relevant?, pp. 52-60.
Copyright (2021). Sections from Chapter 4 are reprinted from Journal of
Pragmatics, 81, Scott, K., The pragmatics of hashtags: Inference and conver-
sational style on Twitter, pp. 8-20, Copyright (2015), and from Discourse,
Context and Media 22, Scott, K., ‘Hashtags work everywhere”: The prag-
matic functions of spoken hashtags, pp. 57-64, Copyright (2018). Sections
from Chapter 7 are reprinted from Journal of Pragmatics, 175, Scott, K., You
won't believe what's in this paper! Clickbait, relevance and the curiosity gap,
pp. 53-66, Copyright (2021).
Thank you to Carmen Lee and David Barton for approaching me to write
this book, and to anonymous reviewers for their feedback on early proposals.
Thanks to Carmen Lee and Camilla Vásquez for their comments on the first
draft. All mistakes are, of course, my own. I am grateful to Hannah Rowe and
Eleni Steck at Taylor & Francis for their support, encouragement, and
patience.
I have been lucky enough to work with an amazing group of mentors and
colleagues who have guided and inspired me in my work in pragmatics. There
are too many to mention, but particular thanks go to Robyn Carston, Billy
Clark, Tim Wharton, Dan Sperber, and, of course, Deirdre Wilson. A special
mention must also go to Ryoko Sasamoto for her support, encouragement,
and friendship.
Acknowledgements ix
I would not have got through the last two years without the fantastic sup-
port of my wonderful Kingston colleagues Fan Carter, Sara Upstone, and
Aybige Yilmaz. Thank you for the happiness! Finally, thank you to Esam
Bakhsh for keeping me sane over the last year. You mean the world to me.
1
I N T R O D U C I N G P R A G M AT I C S
ONLINE
DOI: 10.4324/9781003254201-1
2 INTRODUCING PRAGMATICS ONLINE
say to perform speech acts. We promise, persuade, beg, assert, question, and
warn, and we also tailor our utterances to the social context in terms of how
direct, indirect, or polite we choose to be. All of these tasks fall under the
umbrella of pragmatics.
Pragmatics is a broad discipline, and it encompasses a range of approaches
to the study of language and communication in context (Mey 2001; Verschueren
2009; Locher and Graham 2010; Chapman 2011; Kecskes 2014). Much of the
existing work on the pragmatics of online communication has focused on
socio-cultural factors and on the participatory practices that take place online.
This research has revealed a wealth of insights into how users’ manage interac-
tions, relationships, and audiences online, how they construct and perform
identities in mediated contexts, and how they navigate multi-lingual and multi-
cultural discourse contexts. Work in these areas often overlaps with sociolin-
guistics, conversational analysis, and discourse analysis. I will make reference
to some of this work in the discussions that follow throughout this book, and
we will see how users employ digital resources for relational and (im)politeness
purposes (for example Darics 2010; Langlotz and Locher 2012; Arendholz
2013; Rudolf von Rohr and Locher 2020), how they construct identities online
(for example Zhao et al. 2008; Skovholt et al. 2014), and how they signal affili-
ation and group membership (for example Zappavigna 2012, 2018; Miltner
and Highfield 2017). This remains a fruitful area for research, and as technolo-
gies develop and online practices evolve, the possibilities for future work in
interpersonal and intercultural pragmatics continue to grow.
The discussions in this book, however, will take a broadly theoretical
approach to pragmatics, and the main focus will be on how we can under-
stand the communicative behaviour that we find online in terms of a general
theory of communication and pragmatics. As Chapman (2011: 8) explains,
theoretical pragmatics is concerned with ‘the question of how meaning can in
general be communicated … given the finite resources of a language and the
vagaries of context’. As we shall see in the second half of this chapter and in
Chapter 2, we often have different resources available to us when we commu-
nicate online, and digitally mediated contexts can be vague and unpredictable
in new and interesting ways. This makes digitally mediated communication an
exciting area for analyses and discussions from the perspective of theoretical
pragmatics. In the rest of this chapter, I set the scene for these discussions and
analyses. I begin with a brief overview of two key theoretical frameworks in
pragmatics: speech act theory and relevance theory. The concepts, definitions,
and principles assumed by these theories will form the basis of many of the
analyses and discussions that follow in later chapters.
statements and assert facts, but we can also ask questions, make requests,
give warnings, and issue commands, amongst various other things.
Understanding the type of act that a speaker is performing is a key part of a
hearer’s task when interpreting an utterance. If, for example, a hearer inter-
prets an utterance as a suggestion when it was intended as a command, we
have a case of misunderstanding.
Work in speech act theory has aimed to classify different speech acts and
to describe the conditions under which they may be successfully performed.
According to Arielli (2018), we can understand the things we do online in the
same way that we can understand the things that we do with words. A status
update, he claims, is an assertion, an act of liking is an expressive, and a friend
request is a directive. That is, these different online acts are, according to
Arielli, also different types of speech act.
A key contribution of speech act theory is the observation that, not only
can we do different things with words, but we perform different kinds of acts
every time we speak. Austin (1962) proposed a distinction between locution-
ary acts, illocutionary acts, and perlocutionary acts. A locutionary act is the
act of producing the utterance itself. It is the act of making the sounds or
producing the written marks. An illocutionary act is the type of act that the
utterance performs. A request is a different illocutionary act to a command,
for example, and a promise is a different illocutionary act to a dare. Most of
the work in speech act theory has been focused on the study of illocutionary
acts and the illocutionary force that utterances carry. Finally, an utterance
may perform a perlocutionary act. Perlocutionary acts are the effects that the
utterance has on the hearer. So, for example, a command might have the effect
of scaring the hearer, or a joke might make the hearer laugh. Illocutionary
acts are part of the speaker’s intended meaning, but perlocutionary acts may
be intended or unintended.
Relevance theory
Relevance theory is a cognitive framework for understanding human cogni-
tion and communication (Sperber and Wilson 1986/95; Carston 2002; Wilson
and Sperber 2012; Clark 2013). It is based on two key principles: the cognitive
principle of relevance and the communicative principle of relevance. The cog-
nitive principle of relevance states that human cognition is geared towards the
maximisation of relevance. That is, we naturally pay attention to inputs and
stimuli which we judge as likely to be relevant to us. Something is relevant to
us if it leads to what are known as cognitive effects. Cognitive effects can be
thought of as updates to the way we think about the world, or as changes to
the assumptions that we hold. New information can change these assump-
tions, and if it does, then we say that the new information is relevant.
As we move around the world we hold assumptions about the way things
are. For example, as I write this, I hold various assumptions, including those
in (1) to (3).
INTRODUCING PRAGMATICS ONLINE 5
The more cognitive effects that follow from an input, the more relevant that
input is. However, processing new information requires effort. The relevance
of an input is also affected by the amount of effort that is required to process
it. The more effort required to process an input, the less relevant that input
will be. The relevance of an input is determined by (a) cognitive effects, and
(b) processing effort.
The relevance of a stimulus must be assessed relative to the context in which
it is interpreted. We can think about context from various perspectives. We can
think of it in physical terms as the place in which an utterance takes place. We
can think of it in textual terms as the things that have been mentioned in the
discourse up until that point. However, in the relevance-theoretic pragmatic
framework, context is a psychological construct. It is the set of assumptions
that the hearer holds and which he will use in his interpretation of the stimulus.1
The information that it has been raining is relevant to me in the example above
because it has been processed in a context that includes the assumption in (3).
The same information might be completely irrelevant on a different occasion if
it does not interact with assumptions in any way to yield cognitive effects. That
is, if nothing follows from the fact that it is raining, the fact that it is raining is
not relevant to me in that context.
Now that we can define relevance and context in this more precise manner,
we can turn to the role that they play in communication. As we move around
the world, we look for relevance, and we hope for relevance. However, it is
only when someone openly and intentionally communicates with us that we
can expect relevance. Intentional and overt acts of communication are what is
6 INTRODUCING PRAGMATICS ONLINE
(5) (a) The ostensive stimulus is relevant enough for it to be worth the
addressee’s effort to process it.
(b) The ostensive stimulus is the most relevant one compatible with the
communicator’s abilities and preferences.
What this means is that the addressee of an utterance, or any other ostensive
stimulus, can presume that the communicator was aiming to make her utter-
ance optimally relevant. The addressee can use this presumption in his inter-
pretation. Based on clause (a), the addressee can assume that the utterance will
be worth his while to process, and this leads him to the assumption that the
speaker will not have put him to any gratuitous effort. In practical terms, this
means that if a speaker produces a long-winded, detailed, or indirect utter-
ance, the hearer will assume that she has done so for a reason, and will look for
extra effects to justify the extra processing effort that has been demanded of
him. Clause (b) sets the upper limit on what a hearer can expect. A hearer can
only expect a speaker to produce an utterance that is compatible with her abili-
ties and with her preferences. That is, a hearer cannot expect a speaker to say
something that she does not want to say or that she is not able to say, even if it
would be more relevant to the hearer if she were to do so. The addressee of an
utterance will use these assumptions in his interpretation, and they lead us to
the relevance-theoretic comprehension procedure, as given in (6).
(6) Follow a path of least effort in deriving cognitive effects: test interpretive
hypotheses (reference assignments, disambiguations, implicatures, etc.)
in order of accessibility.
Stop when your expectations of relevance are satisfied (or abandoned)
(Wilson and Sperber 2004: 613).
statement about Ramy. Whether these statements are true or false will
depend on different things. We say they have different truth conditions. How
we assign reference to pronouns such as he and to other referring expressions
directly affects the truth conditions, and hence the proposition that is
expressed by the utterance.
The sentence in (7) also contains the lexically ambiguous word bat. To
interpret the utterance the hearer must decide which of (at least) two mean-
ings the speaker intended. Does the person referred to in the utterance sleep
with an animal by his bed, or does he sleep with a piece of sporting equipment
designed for hitting balls by his bed? Once again, the two meanings have dif-
ferent truth conditions, and we do not know what the explicit meaning of the
utterance is until we choose between them. Reference assignment and disam-
biguation are two key issues in pragmatics. However, often we have to do even
more pragmatic work to reach the meaning that was intended by the speaker.
Consider the exchange in (8).
Think about the proposition that Pippa is expressing in the second half of her
utterance in (8). It seems fairly clear that she is not telling Jasmine that she
should stop fussing because she is immortal. Rather she is telling her that she
is not going to die right now from this particular incident. To understand
Pippa’s utterance we must go beyond the (even disambiguated) words and
enrich the proposition expressed to something like (9).
(9) You’re not going to die right now from stubbing your toe.
Higher-level explicatures
As we saw above, speakers can perform a range of different speech acts when
they produce utterances. Speech act information can be captured via what are
known as higher-level explicatures. The proposition expressed is the basic-
level explicature of an utterance, and indeed, is often referred to as just the
explicature. However, this basic explicature can then be embedded within a
higher-level explicature which may include information about the speech act
that the speaker is performing. For example, imagine that Sylvia produces the
INTRODUCING PRAGMATICS ONLINE 9
utterance in (10), intended as a promise. We can represent the speech act that
she is performing as the higher-level explicature in (11).
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