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Business
Managers
second edition
Careers in Focus: Business Managers, Second Edition

Copyright © 2009 by Infobase Publishing

All rights reserved. No part of this book may be reproduced or utilized in any
form or by any means, electronic or mechanical, including photocopying, record-
ing, or by any information storage or retrieval systems, without permission in
writing from the publisher. For information contact

Ferguson
An imprint of Infobase Publishing
132 West 31st Street
New York NY 10001

Library of Congress Cataloging-in-Publication Data

Careers in focus. Business managers. — 2nd ed.


p. cm.
Includes bibliographical references and index.
ISBN-13: 978-0-8160-7296-5 (alk. paper)
ISBN-10: 0-8160-7296-5 (alk. paper)
1. Executives—Vocational guidance—United States—Juvenile literature. 2. Career
development—United States—Juvenile literature. 3. Executive ability—United
States—Juvenile literature. [1. Executives—Vocational guidance. 2. Management—
Vocational guidance. 3. Vocational guidance.] I. Ferguson Publishing.
HD38.25.U6C3675 2008
658.40023'73—dc22
2008032973

Ferguson books are available at special discounts when purchased in bulk


quantities for businesses, associations, institutions, or sales promotions.
Please call our Special Sales Department in New York at (212) 967-8800
or (800) 322-8755.

You can find Ferguson on the World Wide Web at http://www.fergpubco.com

Text design by David Strelecky


Cover design by Salvatore Luongo

Printed in the United States of America

MP MSRF 10 9 8 7 6 5 4 3 2 1

This book is printed on acid-free paper.


Table of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Business Managers. . . . . . . . . . . . . . . . . . . . . . . . 5
Chief Information Officers. . . . . . . . . . . . . . . . . 15
Financial Institution Officers and Managers . . . 22
Franchise Owners. . . . . . . . . . . . . . . . . . . . . . . . 35
Health Care Managers. . . . . . . . . . . . . . . . . . . . 45
Hotel and Motel Managers . . . . . . . . . . . . . . . . 55
Hotel Executive Housekeepers. . . . . . . . . . . . . . 67
Industrial Traffic Managers. . . . . . . . . . . . . . . . 74
Internet Executives. . . . . . . . . . . . . . . . . . . . . . . 80
Internet Store Managers and Entrepreneurs. . . . 92
Lawn and Gardening Service Owners . . . . . . . 101
Management Analysts and Consultants. . . . . . 109
Manufacturing Supervisors . . . . . . . . . . . . . . . 117
Office Administrators . . . . . . . . . . . . . . . . . . . 124
Personnel and Labor Relations Specialists . . . . 131
Property and Real Estate Managers. . . . . . . . . 143
Restaurant and Food Service Managers. . . . . . 152
Retail Business Owners . . . . . . . . . . . . . . . . . . 159
Retail Managers. . . . . . . . . . . . . . . . . . . . . . . . 168
Sports Executives. . . . . . . . . . . . . . . . . . . . . . . 175
Sports Facility Managers. . . . . . . . . . . . . . . . . 180
Supermarket Managers . . . . . . . . . . . . . . . . . . 189
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Introduction
All businesses can be defined as organizations that provide custom-
ers with the goods and services they want. Most businesses attempt
to make a profit. That is, to make more money than it takes to
run the business. Some businesses, however, attempt only to make
enough money to cover their operating expenses. These businesses,
which are often social service agencies, hospitals, foundations, or
advocacy groups, are called nonprofits or not-for-profits.
Management is found in every industry, including the industries of
food, clothing, banking, education, health care, Information Tech-
nology, and business services. All types of businesses hire managers
to formulate policies and administer the firm’s operations. Manag-
ers may oversee the operations of an entire company, a geographical
territory of a company’s operations, or a specific department such
as sales and marketing.
If a business is privately owned, the owner may be the manager. In
a large corporation, however, there will be a management structure
above the business manager.
Because it is such a broad category, it is difficult to project growth
for business as a whole. It is entirely possible, and even common,
for one industry to suffer slow growth or decline, while another
industry thrives. There are certain trends, however, that may affect
business as a whole.
One such trend is the increased use of technology. Internet Execu-
tives and Internet Store Managers and Entrepreneurs are building
successful careers as computers and the World Wide Web become
essential for more and more businesses. Many business managers are
greatly affected by changes in the economy, especially Property and
Real Estate Managers, Restaurant and Food Service Managers, and
Retail Business Owners.
Workers with the most potential in this field are those who have
strong leadership skills, seek further training or education, and are
always aware that changing technology and a global economy will
affect jobs and opportunities in their industry.
Each article in this book discusses in detail a particular busi-
ness manager occupation. The articles in Careers in Focus: Busi-
ness Managers appear in Ferguson’s Encyclopedia of Careers and
Vocational Guidance, but have been updated and revised with the
latest information from the U.S. Department of Labor, professional
organizations, and other sources.


 Careers in Focus: Business Managers

The following paragraphs detail the sections and features that


appear in the book.
The Quick Facts section provides a brief summary of the career
including recommended school subjects, personal skills, work
environment, minimum educational requirements, salary ranges,
certification or licensing requirements, and employment outlook.
This section also provides acronyms and identification numbers for
the following government classification indexes: the Dictionary of
Occupational Titles (DOT), the Guide for Occupational Exploration
(GOE), the National Occupational Classification (NOC) Index, and
the Occupational Information Network (O*NET)-Standard Occu-
pational Classification System (SOC) index. The DOT, GOE, and
O*NET-SOC indexes have been created by the U.S. government; the
NOC index is Canada’s career classification system. Readers can
use the identification numbers listed in the Quick Facts section to
access further information about a career. Print editions of the DOT
(Dictionary of Occupational Titles. Indianapolis, Ind.: JIST Works,
1991) and GOE (Guide for Occupational Exploration. Indianapo-
lis, Ind.: JIST Works, 2001) are available at libraries. Electronic ver-
sions of the NOC (http://www23.hrdc-drhc.gc.ca) and O*NET-SOC
(http://online.onetcenter.org) are available on the Internet. When
no DOT, GOE, NOC, or O*NET-SOC numbers are present, this
means that the U.S. Department of Labor or Human Resources
Development Canada have not created a numerical designation for
this career. In this instance, you will see the acronym “N/A,” or not
available.
The Overview section is a brief introductory description of the
duties and responsibilities involved in this career. Oftentimes, a
career may have a variety of job titles. When this is the case, alter-
native career titles are presented. Employment statistics are also pro-
vided, when available. The History section describes the history of
the particular job as it relates to the overall development of its indus-
try or field. The Job describes the primary and secondary duties
of the job. Requirements discusses high school and postsecondary
education and training requirements, any certification or licensing
that is necessary, and other personal requirements for success in the
job. Exploring offers suggestions on how to gain experience in or
knowledge of the particular job before making a firm educational
and financial commitment. The focus is on what can be done while
still in high school (or in the early years of college) to gain a better
understanding of the job. The Employers section gives an overview
of typical places of employment for the job. Starting Out discusses
the best ways to land that first job, be it through the college career
Introduction 

services office, newspaper ads, Internet employment sites, or per-


sonal contact. The Advancement section describes what kind of
career path to expect from the job and how to get there. Earnings
lists salary ranges and describes the typical fringe benefits. The Work
Environment section describes the typical surroundings and condi-
tions of employment—whether indoors or outdoors, noisy or quiet,
social or independent. Also discussed are typical hours worked, any
seasonal fluctuations, and the stresses and strains of the job. The
Outlook section summarizes the job in terms of the general economy
and industry projections. For the most part, Outlook information
is obtained from the U.S. Bureau of Labor Statistics and is supple-
mented by information gathered from professional associations. Job
growth terms follow those used in the Occupational Outlook Hand-
book. Growth described as “much faster than the average” means an
increase of 21 percent or more. Growth described as “faster than the
average” means an increase of 14 to 20 percent. Growth described
as “about as fast as the average” means an increase of 7 to 13 per-
cent. Growth described as “more slowly than the average” means an
increase of 3 to 6 percent. “Little or no change” means a decrease
of 2 percent to an increase of 2 percent. “Decline” means a decrease
of 3 percent or more. Each article ends with For More Information,
which lists organizations that provide information on training, edu-
cation, internships, scholarships, and job placement.
Careers in Focus: Business Managers also includes photographs,
informative sidebars, and interviews with professionals in the field.
Business Managers
Overview quick facts
Business managers plan, organize,
direct, and coordinate the operations School Subjects
of firms in business and industry. They Business
Computer science
may oversee an entire company, a geo-
Economics
graphical territory of a company’s oper-
ations, or a specific department within Personal Skills
a company. Of the approximately 2.2 Helping/teaching
million managerial jobs in the United Leadership/management
States, about 75 percent are found in Work Environment
service-providing industries (including Primarily indoors
the government). One location with some
travel
Minimum Education Level
History Bachelor’s degree
Everyone has some experience in man- Salary Range
agement. For example, if you schedule $42,000 to $85,230 to
your day so that you can get up, get to $185,540+
school on time, go to soccer practice
Certification or Licensing
after school, have the time to do your None available
homework, and get to bed at a rea-
sonable hour, you are practicing man- Outlook
agement skills. Running a household, Little or no change
paying bills, balancing a checkbook, DOT
and keeping track of appointments, 189
meetings, and social activities are also GOE
examples of managerial activities. 09.01.01, 10.01.01, 13.01.01
Essentially, the term “manage” means
NOC
to handle, direct, or control.
0611
Management is a necessary part of
any enterprise in which a person or O*NET-SOC
group of people are trying to accom- 11-1011.00, 11-1011.02,
11-1021.00, 11-3031.01
plish a specific goal. In fact, civilization
could not have grown to its present level
of complexity without the planning and
organizing involved in effective management. Some of the earliest
examples of written documents had to do with the management of
business and commerce. As societies and individuals accumulated
property and wealth, they needed effective record keeping of taxes,
trade agreements, laws, and rights of ownership.


 Careers in Focus: Business Managers

The technological advances of the Industrial Revolution brought


about the need for a distinct class of managers. As complex factory
systems developed, skilled and trained managers were required to
organize and operate them. Workers became specialized in a limited
number of tasks, which required managers to coordinate and oversee
production.
As businesses began to diversify their production, industries
became so complex that their management had to be divided
among several different managers, as opposed to one central,
authoritarian manager. With the expanded scope of managers and
the trend toward decentralized management, the transition to the
professional manager took place. In the 1920s, large corporations
began to organize with decentralized administration and central-
ized policy control.
Managers provided a forum for the exchange and evaluation of
creative ideas and technical innovations. Eventually these manage-
ment concepts spread from manufacturing and production to office,
personnel, marketing, and financial functions. Today, management
is more concerned with results than activities, taking into account
individual differences in styles of working.

The Job
Management is found in every industry, including food, clothing,
banking, education, health care, and business services. All types of
businesses have managers to formulate policies and administer the
firm’s operations. Managers may oversee the operations of an entire
company, a geographical territory of a company’s operations, or a
specific department, such as sales and marketing.
Business managers direct a company’s or a department’s daily
activities within the context of the organization’s overall plan. They
implement organizational policies and goals. This may involve devel-
oping sales or promotional materials, analyzing the department’s
budgetary requirements, and hiring, training, and supervising staff.
Business managers are often responsible for long-range planning
for their company or department. This involves setting goals for
the organization and developing a workable plan for meeting those
goals.
A manager responsible for a single department might work to
coordinate his or her department’s activities with other departments.
A manager responsible for an entire company or organization might
work with the managers of various departments or locations to
oversee and coordinate the activities of all departments. If the busi-
ness is privately owned, the owner may be the manager. In a large
Business Managers 

corporation, however, there will be a management structure above


the business manager.
Jeff Bowe is the Midwest general manager for Disc Graphics, a
large printing company headquartered in New York. Bowe oversees
all aspects of the company’s Indianapolis plant, which employs about
50 people. When asked what he is responsible for, Bowe answers,
“Everything that happens in this facility.” Specifically, that includes
sales, production, customer service, capital expenditure planning,
hiring and training employees, firing or downsizing, and personnel
management.
The hierarchy of managers includes top executives, such as the
president, who establishes an organization’s goals and policies along
with others, such as the chief executive officer, chief financial officer,
chief information officer, executive vice president, and the board
of directors. Top executives plan business objectives and develop
policies to coordinate operations between divisions and departments
and establish procedures for attaining objectives. Activity reports
and financial statements are reviewed to determine progress and
revise operations as needed. The president also directs and formu-
lates funding for new and existing programs within the organiza-
tion. Public relations plays a big part in the lives of executives as they
deal with executives and leaders from other countries or organiza-
tions, and with customers, employees, and various special interest
groups.
The top-level managers for Bowe’s company are located in the
company’s New York headquarters. Bowe is responsible for report-
ing certain information about the Indianapolis facility to them. He
may also have to work collaboratively with them on certain projects
or plans. “I have a conversation with people at headquarters about
every two to three days.” he says. “I get corporate input on very large
projects. I would also work closely with them if we had some type
of corporate-wide program we were working on—something where
I would be the contact person for this facility.”
Although the president or chief executive officer retains ultimate
authority and responsibility, Bowe is responsible for overseeing the
day-to-day operations of the Indianapolis location. A manager in
this position is sometimes called a chief operating officer or COO.
Other duties of a COO may include serving as chair of committees,
such as management, executive, engineering, or sales.
Some companies have an executive vice president, who directs and
coordinates the activities of one or more departments, depending on
the size of the organization. In very large organizations, the duties
of executive vice presidents may be highly specialized. For example,
they may oversee the activities of business managers of marketing,
 Careers in Focus: Business Managers

sales promotion, purchasing, finance, personnel training, industrial


relations, administrative services, data processing, property manage-
ment, transportation, or legal services. In smaller organizations, an
executive vice president might be responsible for a number of these
departments. Executive vice presidents also assist the chief executive
officer in formulating and administering the organization’s policies
and developing its long-range goals. Executive vice presidents may
serve as members of management committees on special studies.
Companies may also have a chief financial officer or CFO. In
small firms, the CFO is usually responsible for all financial manage-
ment tasks, such as budgeting, capital expenditure planning, cash
flow, and various financial reviews and reports. In larger companies,
the CFO may oversee financial management departments, to help
other managers develop financial and economic policy and oversee
the implementation of these policies.
Chief information officers, or CIOs, are responsible for all
aspects of their company’s information technology. They use their
knowledge of technology and business to determine how informa-
tion technology can best be used to meet company goals. This may
include researching, purchasing, and overseeing the set up and use
of technology systems, such as Intranet, Internet, and computer
networks. These managers sometimes take a role in implementing
a company’s Web site. For more information on this career, see the
article Chief Information Officers.
In companies that have several different locations, managers may
be assigned to oversee specific geographic areas. For example, a
large retailer with facilities all across the nation is likely to have a
number of managers in charge of various territories. There might be
a Midwest manager, a Southwest manager, a Southeast manager,
a Northeast manager, and a Northwest manager. These managers
are often called regional or area managers. Some companies break
their management territories up into even smaller sections, such as
a single state or a part of a state. Managers overseeing these smaller
segments are often called district managers, and typically report
directly to an area or regional manager.

Requirements
High School
The educational background of business managers varies as widely
as the nature of their diverse responsibilities. Many have a bachelor’s
degree in liberal arts or business administration. If you are inter-
ested in a business managerial career, you should start preparing
in high school by taking college preparatory classes. According to
Business Managers 

Jeff Bowe, your best bet academically is to get a well-rounded edu-


cation. Because communication is important, take as many Eng-
lish classes as possible. Speech classes are another way to improve
your communication skills. Courses in mathematics, business, and
computer science are also excellent choices to help you prepare for
this career. Finally, Bowe recommends taking a foreign language.
“Today speaking a foreign language is more and more important,”
he says. “Which language is not so important. Any of the global
languages are something you could very well use, depending upon
where you end up.”

Postsecondary Training
Business managers often have a college degree in a subject that per-
tains to the department they direct or the organization they adminis-
ter; for example, accounting or economics for a business manager of
finance, computer science for a business manager of data processing,
engineering or science for a director of research and development. As
computer usage grows, many managers are expected to have experi-
ence with the information technology that applies to their field.
Graduate and professional degrees are common. Bowe, along
with many managers in administrative, marketing, financial, and
manufacturing activities, has a master’s degree in business admin-
istration. Managers in highly technical manufacturing and research
activities often have a master’s degree or doctorate in a technical or
scientific discipline. A law degree is mandatory for business manag-
ers of corporate legal departments, and hospital managers generally
have a master’s degree in health services administration or busi-
ness administration. In some industries, such as retail trade or the
food and beverage industry, competent individuals without a college
degree may become business managers.

Other Requirements
There are a number of personal characteristics that help one be a
successful business manager, depending upon the specific respon-
sibilities of the position. A manager who oversees other employ-
ees should have good communication and interpersonal skills. The
ability to delegate work is another important personality trait of
a good manager. The ability to think on your feet is often key in
business management, according to Bowe. “You have to be able
to think extremely quickly and not in a reactionary manner,” he
says. Bowe also says that a certain degree of organization is impor-
tant, since managers often manage several different tasks simulta-
neously. Other traits considered important for top executives are
intelligence, decisiveness, intuition, creativity, honesty, loyalty, a
10 Careers in Focus: Business Managers

sense of responsibility, and planning abilities. Finally, the success-


ful manager should be flexible and interested in staying abreast of
new developments in his or her industry. “In general, you need to
be open to change because your customers change, your market
changes, your technology changes,” he says. “If you won’t try some-
thing new, you really have no business being in management.”

Exploring
To get experience as a manager, start with your own interests.
Whether you’re involved in drama, sports, school publications, or
a part-time job, there are managerial duties associated with any
organized activity. These can involve planning, scheduling, manag-
ing other workers or volunteers, fund-raising, or budgeting. Local
businesses also have job opportunities through which you can get
firsthand knowledge and experience of management structure. If
you can’t get an actual job, at least try to schedule a meeting with
a business manager to talk with him or her about the career. Some
schools or community organizations arrange job-shadowing, where
you can spend part of a day “shadowing” a selected employee to see
what his or her job is like. Joining Junior Achievement (http://www.
ja.org) is another excellent way to get involved with local businesses
and learn about how they work. Finally, take every opportunity to
work with computers, since computer skills are vital to today’s busi-
ness world.

Employers
There are approximately 2.2 million general and operations man-
agers and executives employed in the United States. These jobs are
found in every industry. However, approximately 75 percent work
in service industries.
Virtually every business in the United States has some form of
managerial positions. Obviously, the larger the company is, the more
managerial positions it is likely to have. Another factor is the geo-
graphical territory covered by the business. It is safe to say that com-
panies doing business in larger geographical territories are likely to
have more managerial positions than those with smaller territories.

Starting Out
Generally, you will need a college degree, although many retail
stores, grocery stores, and restaurants hire promising applicants who
Business Managers 11

have only a high school diploma. Job seekers usually apply directly
to the manager of such places. Your college career services office is
often the best place to start looking for these positions. A number of
listings can also be found in newspaper help wanted ads.
Many organizations have management trainee programs that col-
lege graduates can enter. Such programs are advertised at college
career fairs or through college job placement services. Often, how-
ever, these management trainee positions in business and government
are filled by employees who are already working for the organization
and who demonstrate management potential. Jeff Bowe suggests
researching the industry you are interested in to find out what might
be the best point of entry for that field. “I came into the printing
company through customer service, which is a good point of entry
because it’s one of the easiest things to learn,” he says. “Although it
requires more technical know-how now than it did then, customer
service is still not a bad entry point for this industry.”

Advancement
Most business management and top executive positions are filled by
experienced lower-level managers and executives who display valu-
able managerial traits, such as leadership, self-confidence, creativity,
motivation, decisiveness, and flexibility. In small firms, advance-
ment to a higher management position may come slowly, while pro-
motions may occur more quickly in larger firms.
Advancement may be accelerated by participating in different
kinds of educational programs available for managers. These are
often paid for by the organization. Company training programs
broaden knowledge of company policy and operations. Training
programs sponsored by industry and trade associations and continu-
ing education courses in colleges and universities can familiarize
managers with the latest developments in management techniques.
In recent years, large numbers of middle managers were laid off as
companies streamlined operations. Competition for jobs is keen,
and business managers committed to improving their knowledge of
the field and of related disciplines—especially computer information
systems—will have the best opportunities for advancement.
Business managers may advance to executive or administrative
vice president. Vice presidents may advance to peak corporate posi-
tions—president or chief executive officer. Presidents and chief exec-
utive officers, upon retirement, may become members of the board
of directors of one or more firms. Sometimes business managers
establish their own firms.
12 Careers in Focus: Business Managers

Earnings
Salary levels for business managers vary substantially, depending
upon the level of responsibility, length of service, and type, size, and
location of the organization. Top-level managers in large firms can
earn much more than their counterparts in small firms. Salaries in
large metropolitan areas, such as New York City, are higher than
those in smaller cities.
According to the U.S. Department of Labor, general and operations
managers had a median yearly income of $85,230 in 2006. The low-
est 10 percent of this group earned approximately $42,000 annually.
To show the range of earnings for general and operations managers,
however, the department notes that those in the computer and periph-
eral equipment manufacturing industry had annual mean earnings of
$139,800; those in architectural, engineering, and related services,
$120,620; and those employed in local government, $79,130.
Chief executives earned a mean salary of $144,600 annually in
2006, according to the U.S. Department of Labor. Similarly, sala-
ries varied by industry. For example, the mean yearly salary for
those involved in the management of companies and enterprises was
$166,010, while those employed by financial investment firms earned
a mean salary of $185,540. The business publication The NonProfit
Times, which conducts periodic salary surveys, reports the aver-
age earnings for CEOs and executive directors at nonprofit social
services and welfare organizations were approximately $100,118
in 2006. Some executives, however, earn hundreds of thousands of
dollars more than this annually.
Benefit and compensation packages for business managers are
usually excellent, and may even include such things as bonuses, stock
awards, company-paid insurance premiums, use of company cars,
paid country club memberships, expense accounts, and generous
retirement benefits.

Work Environment
Business managers are provided with comfortable offices near the
departments they direct. Top executives may have spacious, lavish
offices and may enjoy such privileges as executive dining rooms, com-
pany cars, country club memberships, and liberal expense accounts.
Managers often travel between national, regional, and local
offices. Top executives may travel to meet with executives in other
corporations, both within the United States and abroad. Meetings
and conferences sponsored by industries and associations occur
regularly and provide invaluable opportunities to meet with peers
Business Managers 13

and keep up with the latest developments. In large corporations,


job transfers between the parent company and its local offices or
subsidiaries are common.
Business managers often work long hours under intense pressure
to meet, for example, production and marketing goals. Jeff Bowe’s
average workweek consists of 55 to 60 hours at the office. This is
not uncommon—in fact, some executive spend up to 80 hours work-
ing each week. These long hours limit time available for family and
leisure activities.

Outlook
Overall, employment of business managers and executives is expected
to experience little or no growth through 2016, according to the U.S.
Department of Labor. Many job openings will be the result of man-
agers being promoted to better positions, retiring, or leaving their
positions to start their own businesses. Even so, the compensation
and prestige of these positions make them highly sought-after, and
competition to fill openings will be intense.
Projected employment growth varies by industry. For example,
employment in the professional, scientific, and technical services
industry should increase faster than the average, while employment
in some manufacturing industries is expected to decline.
The outlook for business managers is closely tied to the overall
economy. When the economy is good, businesses expand both in
terms of their output and the number of people they employ, which
creates a need for more managers. In economic downturns, busi-
nesses often lay off employees and cut back on production, which
lessens the need for managers.
Business managers who have knowledge of one or more foreign
languages (such as Spanish or Mandarin) and experience in market-
ing, international economics, and information systems will have the
best employment opportunities.

For More Information


For news about management trends, resources on career informa-
tion and finding a job, and an online job bank, contact
American Management Association
1601 Broadway
New York, NY 10019-7434
Tel: 877-566-9441
http://www.amanet.org
14 Careers in Focus: Business Managers

For information about programs for students in kindergarten


through high school, and information on local chapters, contact
Junior Achievement
One Education Way
Colorado Springs, CO 80906-4477
Tel: 719-540-8000
Email: [email protected]
http://www.ja.org

For information on management careers, contact


National Management Association
2210 Arbor Boulevard
Dayton, OH 45439-1506
Tel: 937-294-0421
Email: [email protected]
http://nma1.org
Chief Information
Officers
Overview quick facts
Chief information officers (CIOs), also
known as information systems direc- School Subjects
tors, are responsible for all aspects of Business
their company’s information technol- Computer science
ogy. They use their knowledge of tech- English
nology and business to determine how Personal Skills
information technology can best be Helping/teaching
used to meet company goals. This may Leadership/management
include researching, purchasing, and Work Environment
overseeing set-up and use of technology Primarily indoors
systems, such as intranet, Internet, and One location with some
computer networks. These managers travel
sometimes take a role in implementing Minimum Education Level
a company’s Web site. CIOs work for Bachelor’s degree
a variety of employers, including busi-
Salary Range
nesses, government agencies, libraries, $40,000 to $144,600 to
and colleges and universities. $183,450+
Certification or Licensing
History None available
Over the past few decades, the impor- Outlook
tance of computer technology and the Little or no change
Internet has increased rapidly. The DOT
Internet, which did not exist in its cur- 189
rent form until 1983, is now an integral GOE
part of nearly all business. It allows 09.01.01, 10.01.01, 13.01.01
companies to conduct transactions in a
matter of seconds, and people all over NOC
0611
the world now rely on the World Wide
Web as a quick resource on everything O*NET-SOC
from education and current events to 11-1011.00
shopping and the stock market.
Because of this boom in the use and
importance of computers and the Internet, workers must constantly
be updated about changes in technology. It is the job of the chief
information officer to make sure that all technology runs smoothly
in an office, and that no workers are in the dark when it comes to

15
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