TRƯỜNG ĐẠI HỌC NỘI VỤ HÀ NỘI NGÂN HÀNG CÂU HỎI THI TIẾNG

TRUNG TÂM TIN HỌC-NGOẠI NGỮ TRÌNH ĐỘ ĐẠI HỌC

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WRITING
Part 2.
COMPLAIN LETTERS
Code 01.
You are Candace Flynn. Now, write a formal letter to complain about the food you
had at Nobu, a Japanese restaurant you have been to recently. In your letter, you
should complain about:
- the price of the food
- the size of the plate
- the quality of the food
Candace Flynn

Dear Nobu Management,

I hope this letter finds you well. I recently had the opportunity to dine at your
esteemed restaurant, Nobu, and I would like to express my concerns regarding
my experience.
Firstly, I found the prices of the food to be exorbitant. While I understand that
Nobu is known for its high-quality cuisine, I believe the prices should be more
reasonable for the portion sizes provided. Speaking of portion sizes, I was quite
disappointed with the size of the plates. The servings were minuscule, leaving
me feeling unsatisfied and unable to appreciate the full experience of each dish.
Furthermore, I must bring to your attention the quality of the food. Although I
had high expectations, I found some of the dishes to be underwhelming. The
flavors lacked the depth and complexity that I had anticipated. Additionally, I
encountered a few instances where the food was not as fresh as it should have
been.
I believe it is important to provide feedback so that you can continuously
improve your offerings. I hope you will consider my concerns and take the
necessary steps to rectify these issues. I have always held Nobu in high regard,
and I believe that with the right adjustments, it can continue to provide an
exceptional dining experience for your patrons.

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Thank you
Code 02.
You are Theodore Mosby. Now, write a formal letter to complain about the service
you received at the Corner Bistro, an Italian restaurant in your city. In your letter, you
should complain about:
- the table you booked
- the quality of service
- the attitude of the staff
Dear Sir / Madam,
I sincerely write this letter in order to give my opinion about your restaurant’s
service, and I hope you can have an improvement from now on. Last Tuesday I
had been to your Red Olive restaurant with my friends, and we had experience
some unwanted things. The service staffs seemed to be tired or something that
they did not greet us, and I thought that they did not want more customers to
come in. After we made an order of some dishes, I noticed that the menu had an
interesting combo, so I immediately called that staff to change to that one. It
was just 2 minutes since we ordered the first one, but he said that the kitchen
had already made them and we could not cancel. We were a little bit surprised
of how fast your cooks were, but we all agreed to keep those dishes. However, it
had been 15 minutes and we did not see any of our food, so we called him and
asked where were the foods that your kitchen had already cooked in just two
minutes after we ordered, and he said he would check it out. He would not come
back in another 15 minutes; we called other staff to ask about the situation. He
said that some of the foods we had ordered were out of stock, and we needed to
choose other dishes. We were all angry with their attitude and the way they
behaved to their customers, so we asked to see the manager or the owner of the
restaurant. One man showed up and said that the owner was not present at the
moment, and after that all he could say was just sorry. I asked to see the staff
who first took our order, but that man said that his shift was over and he had left
the restaurant. I could not believe a big brand like yours having trouble in
training the staffs, and we all left without waiting any longer. I hope my letter
will acknowledge you about your staffs, so there will not be any customer have
to suffer like us.
Thank you for your consideration.
Sincerely,
Theodore Mosby
Code 03.

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You are Emily Charlton. Write a formal letter of complaint to May Boutique about
the dress you bought online two days ago. In your letter, you should complain about:
- the quality of the dress
- the speed of delivery
- the customer service
Write a letter in at least 100 words on your answer sheet.

Dear Sir,
My name is Emily who purchased online a dress from May Boutique shop and
my order number is #26102001. However, against all my expectations, I was
fairly dissatisfied with quality of the product and its delayed arrival.
Firstly, I placed the order online on 15th January. But not until two weeks had
gone by did I receive this product while you promised to send it to me for
around 6 days. Secondly, the product I got is faulty one and it is far different
from what I saw on the website. The cloth material and patterns of the dress
only have a few similarities in comparison with the product you suggested me.
In addition to, you gave me a yellow one instead of sending me a white dress as
I ordered.
I will not demand a refund but please arrange for a replacement of this product
at the earliest. I hope that this problem will be solved promptly.
Yours faithfully,
Emily Charlton

Code 04.
You are Helena Manning. Write a formal letter of complaint to IBEST English
Center about the Speaking Course you attended a month ago. In your letter, you
should complain about:
- the number of students
- the teacher’s method
- the attitude of the staff
Dear Sir/Madam,
I hope this letter finds you well. I am writing to formally lodge a complaint
regarding the Speaking Course that I enrolled in at IBEST English Language
Center one month ago. I am disappointed with the quality of the course and the

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lack of progress I have made during this time. Firstly, I would like to express
my dissatisfaction with the course content. The material provided did not
adequately cover the necessary speaking skills and techniques required to
improve my English proficiency. The course lacked structure and failed to
provide clear objectives and learning outcomes. As a result, I feel that my time
and financial investment in this course have been wasted. Furthermore, I am
disappointed with the teaching methodology employed by the instructor. The
classes were often disorganized, with little focus on practical speaking
exercises. The instructor did not provide sufficient guidance or individual
attention to address the specific needs of each student. This lack of personalized
instruction hindered my progress and left me feeling frustrated and demotivated.
In addition, the classroom environment was not conducive to effective learning.
The class size was too large, making it difficult for the instructor to give
adequate attention to each student. The lack of interactive activities and
opportunities for speaking practice further hindered my ability to improve
Code 05.
You are Jessica Day. Write a formal letter of complaint to Riverside hotel about your
stay there a week ago. In your letter, you should complain about:
- the room you had
- the facilities in the hotel
- the staff attitude
Dear Sir/Madam,
I am writing to complain about the poor service I received at Riverside hotel
stay there a week ago

I stayed at your hotel on that day. The weather unexpectedly turned bad with
strong wind and heavy rain. The roof of my room was leaking rain water, and
the heater was not working well. I reported the problem to your customer
service at the front desk, but nothing was done at all. Then I asked them to
change my room, but unfortunately there was no available room at that time.
With two days and one nighr in very poor conditions, I soon got sick. Returning
home, I had to ask my boss for two more day off and missed one important
meeting.
I would suggest that you pay more attention to your service center and take
better care of your customers to make sure that the same problem will not
happen again. Next time, I will not choose to stay at your hotel and tell my
family and friends about my bad experience at your hotel if I see no
improvement in your service.

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I look forward to hearing from you!
Yours faithfully
Jessica Day

LETTERS ASKING FOR INFORMATION

Code 06.
You are Sheldon Cooper. Write a formal letter to Verizon store asking for
information about the latest laptops in the shop. In your letter, you should ask about:
- product catalogue
- discounts
- return and refund policy

Dear Sir/Madam,
I hope this letter finds you in good health and high spirits. I am writing to
inquire about the latest laptops available at your esteemed Verizon Store. As an
avid technology enthusiast and a loyal customer, I am keen to explore the range
of laptops offered by your store.
Firstly, I kindly request information regarding the product catalogue of laptops
currently in stock. I would appreciate it if you could provide me with detailed
specifications, including processor type, RAM capacity, storage options, display
resolution, and any other relevant features. Additionally, if there are any
upcoming laptop models that are expected to be released in the near future, I
would be grateful to receive information about them as well.
Secondly, I am curious to know if your store offers any discounts or
promotional offers on laptops. As a discerning customer, I understand the
importance of maximizing value for money, and if there are any ongoing or
upcoming promotions, I would greatly appreciate being informed about them.
Lastly, I would like to inquire about your store's return and refund policy for
laptops. While I strive to make informed purchasing decisions, it is always
prudent to be aware of the procedures and conditions in case a return or refund
is necessary. Therefore, I kindly request that you provide me with a detailed
outline of your store's policy in this regard.
I value your prompt attention to this matter and would be grateful if you could
provide the requested information at your earliest convenience. Please feel free
to contact me at (555) 123-4567 or via email at [email protected] if
you require any further clarification or if there are any updates regarding the
aforementioned inquiries.
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Thank you for your time and assistance. I look forward to your prompt response
and the opportunity to visit your store in the near future.
Sincerely,
Dr. Sheldon Cooper

Code 07.
You are Beth Childs. Write a formal letter to Salford language school asking for
information about an English course. In your letter, you should ask about:
- the content of the course
- the length of the lesson
- the maximum number of students
Dear Sir/Madam,
I am writing to inquire about the English courses offered by your renowned
institution. I am particularly interested in an intensive English language course
that will help me improve my language skills for academic and professional
purposes. I would appreciate it if you could provide me with details about your
English language courses, including the duration, fee structure, and course
content.
Additionally, I am curious about the enrollment criteria, format of the classes,
and any available scholarships or financial aids. Furthermore, as an international
student, I would like to know more about the accommodation options available
nearby your institution and the student support services provided by the school.
I am very keen on improving my English language skills and believe that your
institution's courses are the perfect stepping stone for my academic and
professional progression. I am confident that your institution could provide me
with the necessary language proficiency I would need to excel in my chosen
field.
Thank you for taking the time to consider my request. I look forward to hearing
from you soon.
Yours sincerely,
Beth Childs

Code 08.
You are Monica Geller. Write a formal letter to the restaurant to ask for information
about booking for a family dinner. In your letter you should ask about:

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 - the available booking dates
- the location of the table
- the options on the menu
Dear Sir/Madam,
I hope this letter finds you well. I am writing to inquire about the possibility of
booking a family dinner at your esteemed restaurant. As a long-time patron, I
have always been impressed by the exceptional service and delectable cuisine
offered at [Restaurant Name].
Firstly, I would like to know the available booking dates for a family dinner.
Our preferred date for the event is [preferred date], but we are open to
alternative options if necessary. It would be greatly appreciated if you could
provide us with a list of available dates and times, so that we can plan
accordingly.
Additionally, I would like to inquire about the location of the table for our
family dinner. As we anticipate a gathering of approximately [number of
guests], it would be ideal if we could secure a table in a private or semi-private
area, allowing us to enjoy our meal and celebrate in a more intimate setting.
Please let me know if such arrangements are possible and if any additional
charges apply.
Lastly, I would like to inquire about the options available on your menu. As our
family consists of individuals with varying dietary preferences and restrictions,
it would be helpful to receive a copy of your current menu or a list of the dishes
available for our dinner. This will enable us to plan accordingly and ensure that
everyone's dining preferences are catered to.
Thank you in advance for your attention to these inquiries. I look forward to
receiving your response at your earliest convenience. Should you require any
further information or have any specific requirements for the booking process,
please do not hesitate to contact me.

Thank you for your time and consideration.

Yours sincerely,
Monica Geller

Code 09.
You are Lizzie Grant. Write a formal letter to Eagles Travel Agency to ask for
information about a package tour to the U.S. In your letter, you should ask about:

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 - the schedule of the tour
- the price of the tour
- the accommodations
Dear Sir/Madam,

I am writing to inquire about the details of a package tour to the United States,
which I am interested in booking through your esteemed agency. I would be
grateful if you could provide me with information regarding the schedule, price,
and accommodations included in the tour.Firstly, I would like to know the
schedule of the tour. Specifically, I would appreciate details on the duration of
the trip, including the departure and return dates, as well as the itinerary and the
attractions covered during the tour.
Secondly, I kindly request information about the price of the tour. It would be
helpful to have a breakdown of the cost, including any additional fees or
charges that may apply. Additionally, if there are any available discounts or
promotions, I would like to be informed about them as well.
Lastly, I would like to inquire about the accommodations provided during the
tour. It would be beneficial to know the types of hotels or resorts included, the
level of comfort and amenities offered, as well as any meal plans or dining
options available.
I would greatly appreciate it if you could provide me with the above-
mentioned details at your earliest convenience. Should there be any additional
information or brochures that could assist me in making a decision, please do
not hesitate to include them.
Thank you for your attention to this matter. I look forward to receiving your
prompt response and further discussing the possibility of booking this package
tour with your agency.
Yours sincerely,
Lizzie Grant

Code 10.
You are Ross Geller. Write a formal letter to Metropole Hotel in England to ask for
information about your booking there. In the letter you should ask about:
- the types of room available
- the price per night
- the facilities in the hotel

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Dear Sir/Madam,

I hope this letter finds you well. I am writing to inquire about my upcoming
booking at the Metropole Hotel in England. I have recently made a reservation
for a stay at your esteemed hotel and would appreciate some additional
information regarding the types of rooms available, the price per night, and the
facilities provided by your establishment.

Firstly, I would like to inquire about the different types of rooms that I can
choose from for my stay. Could you please provide me with details on the
various room categories available at the Metropole Hotel? Additionally, if there
are any specific room amenities or features that I should be aware of, please do
let me know.
Furthermore, I would greatly appreciate information regarding the price per
night for the different room categories at your hotel. It would be helpful if you
could provide me with a breakdown of the rates and any additional charges or
taxes that I should be aware of. This will enable me to make an informed
decision regarding my stay at the Metropole Hotel.
Lastly, I would like to know more about the facilities and services offered by
your hotel. Could you kindly provide me with details on the amenities available
to guests, such as dining options, fitness facilities, and any other recreational
activities? Additionally, if there are any specific services or facilities that
require prior reservation or have any associated costs, please include those
details as well.
Thank you for your kind assistance, and I look forward to your prompt
response. Should you require any further details or clarification, please do not
hesitate to contact me at the provided email address or phone number.
Yours sincerely,
Ross Geller