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Emotions are an elemental part of life – they imbue our existence with meaning and
purpose, and influence how we engage with the world around us. But we do not
just feel our own emotions; we typically express them in the presence of other
people. How do our emotional expressions affect others? Moving beyond the
traditional intrapersonal perspective, this is the first book dedicated to exploring
the pervasive interpersonal dynamics of emotions. Integrating existing theory and
research, Van Kleef develops the Emotions as Social Information (EASI) theory, a
ground-breaking comprehensive framework that explains how emotional expres-
sions influence observers across all domains of life, from close relationships to
group settings, conflict and negotiation, customer service, and leader-follower
relations. His deeply social perspective sheds new light on the fundamental ques-
tion of why we have emotions in the first place – the social influence emotions
engender may very well constitute their raison d’être.
gerben a. van kleef is Professor of Social Psychology at the University of
Amsterdam. He obtained his PhD from the University of Amsterdam in 2004 and
has held visiting appointments at UC Berkeley and Columbia University. He
received numerous awards for his scholarship, including the best dissertation
award of the International Association for Conflict Management, the early career
award of the European Association of Social Psychology, and the most influential
paper award of the Academy of Management. He is currently Chair of the Social
Psychology department of the University of Amsterdam and Associate Editor of
Social Psychological and Personality Science.
STUDIES IN EMOTION AND SOCIAL INTERACTION
Second Series
Series Editors
Keith Oatley
University of Toronto
Antony S. R. Manstead
Cardiff University
www.cambridge.org
Information on this title: www.cambridge.org/9781107048249
© Gerben A. van Kleef 2016
This publication is in copyright. Subject to statutory exception
and to the provisions of relevant collective licensing agreements,
no reproduction of any part may take place without the written
permission of Cambridge University Press.
First published 2016
A catalogue record for this publication is available from the British Library
Library of Congress Cataloguing in Publication data
Kleef, Gerben A. van, author.
The interpersonal dynamics of emotion : toward an integrative theory
of emotions as social information / Gerben A. van Kleef.
Cambridge, United Kingdom : Cambridge University Press, 2016. |
Studies in emotion and social interaction
LCCN 2015048602 | ISBN 9781107048249 (hardback)
LCSH: Emotions – Social aspects. | Emotions – Sociological aspects. |
Interpersonal relations.
LCC BF531 .K54 2016 | DDC 152.4–dc23
LC record available at http://lccn.loc.gov/2015048602
ISBN 978-1-107-04824-9 Hardback
Cambridge University Press has no responsibility for the persistence or accuracy of
URLs for external or third-party internet websites referred to in this publication,
and does not guarantee that any content on such websites is, or will remain,
accurate or appropriate.
To my parents, with love and gratitude
Contents
vii
viii Contents
PART II Social effects of emotions: the empirical record 79
5 Social effects of emotions in close relationships 81
The functionality of emotions in close relationships 81
Emotional convergence in interpersonal relationships 84
Social consequences of emotional expressions for
relationships 86
Conclusion 98
6 Social effects of emotions in groups 101
The functionality of emotions in group life 102
Affective reactions, affective composition, and group
functioning 104
Emotional expressions and inferential processes in groups 112
Contingencies of the social effects of emotional expressions
in groups 115
Conclusion 119
7 Social effects of emotions in conflict and negotiation 123
Affective reactions and their behavioral consequences 125
Inferential processes and their behavioral consequences 128
Affective reactions versus inferential processes 134
Emotional intelligence in conflict and negotiation 142
Conclusion 143
8 Social effects of emotions on consumer behavior and
customer service 146
Effects of service providers’ emotions on customers 148
Effects of customers’ emotions on service providers 155
How third parties’ emotional expressions shape consu-
mers’ attitudes 160
Interpersonal emotion regulation 162
Emotional intelligence in the service industry 165
Conclusion 167
9 Social effects of emotions in leadership 170
Leaders’ emotional displays and perceptions of leadership
quality 172
Leaders’ emotional displays and followers’
performance 177
Leadership and emotional intelligence 190
Conclusion 192
Contents ix
PART III Conclusions, implications, and new directions 195
10 Critical evaluation, theoretical integration, and
implications 197
Summary of EASI theory 198
A critical evaluation of the empirical support for EASI
theory 201
How does EASI theory relate to other approaches?
Differences, commonalities, and integration 206
Implications for theory and research 212
Conclusion 221
11 Caveats and future directions 223
The elusive nature of evolutionary arguments 223
Measurement and separability of affective versus
inferential processes 225
Expanding the repertoire of emotional expressions 228
Temporal issues regarding the social effects of emotions 234
Broadening the outlook on the social context 239
Coda 243
References 244
Author Index 292
Subject Index 295
Figures
x
List of figures xi
of anger versus happiness and time pressure. The total
amount of points to be divided was 760. 136
7.2 Magnitude of participants’ final offers in a negotiation
as a function of the opponent’s emotional expression
and participants’ cultural background. The total amount
of points to be divided was 760. 140
7.3 Concessions (in dollars) in a negotiation about a
second-hand car as a function of the counterpart’s
emotional displays. There was a discrepancy of $1,100
between the seller’s initial asking price and the buyer’s
initial offer. 141
8.1 The effects of positive “affective delivery” of salespeople
on customers’ favorable intentions vis-à-vis the store are
mediated by customers’ positive affect. 149
8.2 Customer satisfaction as a function of a service provider’s
authentic versus inauthentic positive emotional displays
and the quality of the service provider’s performance. 151
8.3 Attitude favorability (on a scale of 0–100) as a function
of the emotional display of the source of a persuasive
communication and the perceiver’s cognitive load. 163
9.1 Positivity of followers’ moods (on a scale of 1–7) and
perceptions of leader effectiveness (on a scale of 1–5)
as a function of the leader’s emotional expressions. 173
9.2 Effects of a leader’s positive versus negative mood on
followers’ ratings of the leader’s charisma and followers’
task performance are mediated by followers’ affective state. 179
9.3 Effects of a leader’s positive versus negative mood on
observer-rated group coordination and effort on a scale
of 1–5. 181
9.4 Team performance as a function of a leader’s displays of
anger versus happiness and team members’ information-
processing motivation. Team performance scores were
automatically calculated by the computer software through
which the task was administered, and they ranged from
11,796 to 40,586 points. 183
9.5 Likelihood of followers’ compliance with a leader (in per-
centages) as a function of the leader’s emotional displays and
followers’ trait positive affectivity. 187
10.1 A schematic representation of the main variables and rela-
tionships specified in EASI theory. 200
Tables
xii
Preface
xiii
xiv Preface
spurring new research that will bring us closer to a full understanding
of the social nature of emotions.
In addition, it is my hope that this book will prove useful as a teaching
resource. During ten years of lecturing on the social effects of emotions,
I have been frequently alerted by both undergraduate and graduate
students that there is a need for a book that offers a comprehensive
treatment of this rapidly growing field of research. I have therefore tried
to make this text accessible to students as well. If this book turned out to
be half as stimulating to a new generation of emotion researchers as my
personal heroes have been to me, I would be very satisfied indeed.
The ideas and research presented in this book reflect the collective efforts
of a large group of scholars. Several of them have contributed directly to
my own work through various collaborations. I thank Hajo Adam, Adi
Amit, Bruce Barry, Bianca Beersma, Arik Cheshin, Stéphane Côté,
Frederic Damen, Carsten de Dreu, Xia Fang, Agneta Fischer, Allison
Gabriel, Adam Galinsky, Fieke Harinck, Skyler Hawk, Marc Heerdink,
Ivona Hideg, Astrid Homan, Dacher Keltner, Lukas Koning, Gert-Jan
Lelieveld, Tony Manstead, Christina Moran, Liat Netzer, Bernard
Nijstad, Chris Oveis, Lisanne Pauw, Katerina Petkanopoulou, Davide
Pietroni, Jeffrey Sanchez-Burks, Disa Sauter, Marwan Sinaceur, Eftychia
Stamkou, Wolfgang Steinel, Maya Tamir, Ilja van Beest, Helma van den
Berg, Ilmo van der Löwe, Joop van der Pligt, Eric van Dijk, Evert-Jan van
Doorn, Daan van Knippenberg, Paul van Lange, Victoria Visser, Lu
Wang, and Barbara Wisse for the pleasant collaborations and inspiring
discussions. In addition, I am indebted to the countless scholars with
whom I have had the pleasure of interacting during conferences and
other meetings. Their work, much of which is covered in this book, has
greatly influenced my thinking.
At this point I would also like to acknowledge the financial support I
have been offered by the Netherlands Organisation for Scientific
Research. The various research grants I have been privileged to receive
have catalyzed my research on the interpersonal dynamics of emotion
and have allowed me to create favorable conditions for writing this
volume.
I am grateful to my colleagues at the University of Amsterdam for
contributing to a stimulating intellectual environment, and to Columbia
University for hosting me during part of the time when I was working on
this book.
Finally, I would like to extend a warm thank-you to Tony Manstead for
the honorable invitation to contribute a volume to this series, which is so
close to my heart, and for providing valuable comments on a previous
draft of the manuscript.
xv
CHAPTER 1
Emotion
An interpersonal perspective
Emotions are a defining feature of the human condition – they shape our
social relationships and imbue our lives with meaning and purpose. Few
would disagree that our emotions influence how we perceive the world,
how we think about it, and how we engage with it. What may be less
obvious, however, is that our emotions can have far-reaching effects on
the thinking and actions of others, and, logically, that the emotions of
others influence our own cognition and behavior. This book is about these
social effects of emotions.
Questions about the nature and meaning of emotions date back to at
least the old Greek philosophers (e.g., Plato, Aristotle), and these very
questions later propelled the conception of psychology as a scientific field
of inquiry (see James, 1884). What are emotions? Why did they evolve?
Are emotions functional or dysfunctional? Do our emotions cloud our
rationality and misguide our behavior, as suggested by philosophers like
Descartes and Kant, or are they the fuel that gets us going and steers us
toward great achievement, as proposed by thinkers such as Hume and
Nietzsche? Do emotions disrupt evenhanded social interactions or are
they the cornerstone of well-adjusted relationships?
Inspired by Darwin’s (1872) seminal book The expression of the emotions
in man and animals, scholars have increasingly embraced the notion that
emotions are functional in that they help the individual to adapt to an
ever-changing environment. Classic theorizing and research have
emphasized the individual-level functionality of emotions (Frijda, 1986;
Lazarus, 1991; Oatley & Jenkins, 1992). Emotions are believed to regulate
bodily adaptations to environmental changes (Farb, Chapman, &
Anderson, 2013). This involves regulation of the autonomic nervous
system, endocrine system, and immune system. It has been demon-
strated, for example, that anger leads to enhanced distribution of blood
to the hands, whereas fear involves reduced blood flow to the periphery
(Levenson, 1992). These patterns can be interpreted as adaptive responses
1
2 Emotion: an interpersonal perspective
to challenges involved in fighting an enemy versus escaping one with
minimal loss of blood (Keltner, Haidt, & Shiota, 2006).
I do not dispute this individual-level functionality of emotions. At the
same time, however, it is clear that the individual perspective alone
cannot account for the full breadth of emotional phenomena. After all, if
emotions were only functional at the individual level, why would they
show on our faces? Why would they become audible in our voices and
visible in our bodily postures? And why would so many people feel the
urge to communicate their emotional experiences to others (Rimé,
Philippot, Boca, & Mesquita, 1992)? As a result of these various expres-
sive tendencies, our emotions often do not remain confined to our indi-
vidual minds and bodies.
Whoever first coined the term “emotion” was surely aware of this.
Before the term was introduced, thinkers commonly used the word
“passions” to refer to emotional phenomena. The word “passion” is
derived from the Greek πάσχω, which means “to suffer” and thus empha-
sizes individual experience. The word “emotion” is derived from the
Latin emovere, which means “to move out.” The very meaning of the
term suggests that emotions are about bringing out, and making known
to observers, the internal state of the individual, thus emphasizing the
social nature of the phenomenon. As we will see, there is considerable
debate in the literature as to whether emotional expressions reflect inter-
nal feeling states and/or (deliberate) communications (see, e.g.,
Parkinson, 2005). This controversy notwithstanding, the active moving
that is implied in the word “emotion” better captures the essence of the
phenomenon than the passive undergoing that is implied in the archaic
“passions.” Emotions actively set things in motion. They move ourselves
and they move others.
Although emotions can of course be privately experienced, more often
than not they are expressed in one way or another – whether verbally or
nonverbally, mildly or intensely, knowingly or unknowingly, deliber-
ately or inadvertently (Ekman & O’Sullivan, 1991; Manstead, Wagner,
& MacDonald, 1984; Scherer, Feldstein, Bond, & Rosenthal, 1985). The
very fact that emotions tend to be expressed means that they will often be
observed by others, who may in turn respond to the expressions. Put
differently, our hardwired tendency to express our emotions implies that
emotions may have social functions and consequences in addition to their
more commonly studied and widely accepted intrapersonal effects.
Indeed, emotional expressions have been proposed to contribute to the
effective regulation of social interaction. According to this perspective,
emotions may have evolved in part because they help us address social-
relational concerns (Fischer & Manstead, in press; Oatley & Johnson-
Laird, 1987). Some have argued, for instance, that emotions help to
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