SMART SERVE PRACTICE TEST Questions with
100- correct Answers 2024
Smart Serve Practice Test - ANSWERS
The answer to each question is highlighted in orange
1, Generally, what are the permissible hours for selling and serving
alcohol in a licensed establishment?
A. 9:00 a.m. to 2:00 a.m.
B. 11:00 a.m. to 6:00 a.m.
C. 10:00 a.m. to 4:00 pm
D. 10:00 am to 1:00 am
2, Which of the following is true about people with a high tolerance for alcohol?
A. They have lower BAC levels no matter how much they drink.
B. They show fewer signs of intoxication at high BAC levels.
C. Their BAC rises more slowly compared to other people.
D. Their bodies eliminate alcohol more quickly.
3, Why is it important for you to know the features of all accepted forms of I.D.?
A. It's everyone's job in a licensed establishment to ensure that
underage customers are not served alcohol.
B. It's hard to identify a fake I.D. if you don’t know the distinguishing features.
C. Serving an underage customer can lead to criminal charges for you and
your employer.
D. All of the above.
4, Which of the following statements is true in regards to BAC?
A. A BAC chart is the only way to find out how much a person can safely drink.
B. If the alcohol content is higher than a Standard Drink, BAC calculations will need
to be adjusted.
C. Body type and sex do not make a difference when determining a
customer's BAC level.
D. Intoxication begins with the fourth drink.
5, Failure to comply with the Liquor Licence Act could result in which of the
following?
Select all that apply.
A. Suspension of a liquor licence by the AGCO.
B. Disciplinary actions by the AGCO.
C. Charges by the LCBO.
D. Monetary penalties imposed by the Alcohol and Gaming Commission of Ontario
(AGCO).
6, Which of the following are permissible hours for the sale of alcohol in a
grocery store?
A. Sunday, 11:00 am to 6:00 pm.
B. As long as the grocery store is open.
C. Monday to Sunday, 9:00 am to 9:00 pm.
D. Monday to Sunday, 9:00 am to 11:00 pm.
7, To be acceptable, identification must meet which of the following
criteria?
Select all that apply.
A. Be issued by the government.
B. Include the person's photo.
C. Include the person's date of birth.
D. Include the person's address.
8, A customer brought a bottle of wine to have with their dinner at a
BYOW (Bring Your Own Wine) restaurant, but drank only half. Under
what conditions can the restaurant allow the customer to remove the
remaining wine from the premises?
Select all that apply.
A. The bottle is resealed by the restaurant with a cork, flush with the top of the bottle.
B. The wine is homemade.
C. The restaurant cannot allow the remaining wine to be removed from the premises.
D. The customer is not intoxicated.
9, What is the most effective way to determine if your customers have been
drinking prior to arrival?
Select all that apply.
A. Ask the customers' friends whether they've been drinking.
B. Talk to them and pay attention to what they say, and how they say it.
C. Ask customers directly how many drinks they've had before arriving.
D. Assess customers for physical signs of intoxication.
10, Which of the following is an effective way of slowing down alcohol service?
Select all that apply.
A. Water down the customer's drink.
B. Asking a co-worker to take over for that customer.
C. Passing the table less frequently.
D. Offer food, water, and non-alcoholic drinks
11, Which of the following are requirements under a Caterer's Endorsement?
A. Light meals must be available at the catered event. B. Only the
caterer's employees can sell or serve alcohol. C. Unserved alcohol must
be returned to the caterer's licensed premises.
D. All of the above.
12, Which of the following best describes civil liability?
A. You could be sued for damages.
B. You could be charged with a crime.
C. You could have to pay fines issued by the Board of Trade.
D. You could be arrested by the police.
13, What are the ways in which civil liability can arise? Select
all that apply.
A. Under the Liquor Licence Act (LLA).
B. By the police charging you with a crime.
C. By a court ruling of negligence, or a failure to provide "Duty of Care".
D. Under the Occupiers’ Liability Act (OLA).
14, Alcohol is metabolized in the body at a set rate. For most people, that rate
is A. Approximately one standard drink an
hour.
B. Approximately one standard drink every 90 minutes.
C. Approximately one standard drink every 2 hours.
D. Approximately two standard drinks an hour.
15, If a customer is served to the point of intoxication, when does the server's
responsibility end? A. When the customer leaves in a taxi.
B. When the server notifies their manager.
C. When the customer's friend arrives to drive them home
D. When the customer sobers up.
16, Which of the following activities could lead the Alcohol and Gaming
Commission of Ontario (AGCO) to suspend a licence? A.
Carrying only one type of non-alcoholic beverage.
B. Serving customers under the age of 19.
C. Failing to list accurate food prices and descriptions in the menu.\
D. Selling only beer, wine, and spirits with higher alcohol content.
17, Angela is handing out samples of alcohol in a grocery store. A customer
asks if it's okay to take the sample with her to the next aisle. Can Angela
allow this?
A. No. Grocery store customers must consume the sample in the area where it is
provided. B. Yes, but only if Angela can still see the customer from her sample
station.
C. Yes, but only if the customer promises to return the sample cup to Angela.
D. Yes. Grocery store customers can consume the sample anywhere in the store.
18, Which of the following is not a Standard Drink?
A. 12 ounces of beer with 8% alcohol.
B. 1.5 ounces of spirits with 40% alcohol.
C. 5 ounces of red wine with 12% alcohol.
D. 12 ounces of beer with 5% alcohol
19, What does Duty of Care mean?
Select all that apply. A. Servers must not serve a customer to
the point of intoxication.
B. Servers must take reasonable, positive steps to protect others from harm.
C. Servers must take steps to stop an intoxicated customer from driving. D.
Servers are no longer responsible for an intoxicated customer once they leave.
20, In a licensed establishment, you must allow entry to which of the
following individuals while they are on duty. Select all that apply.
A. Law enforcement officers
B. AGCO compliance officials
C. Government Inspectors
D. Firefighters
21, What is not allowed under a Special Occasion Permit (SOP) for a private
event? Select all that apply.
A. Drinking Contests.
B. Advertising the event in the local newspaper.
C. Purchasing alcohol from The Beer Store.
D. Allowing entry to anyone under the age of 19
22, A cashier notices a person, who appears to be underage, passing money
to a customer who is entering the store. The underage person waits outside
while the customer puts a six-pack of beer on the cashier's counter. What
should the cashier do?
A. Sell the beer if the customer purchasing the alcohol has valid identification.
B. Refuse the sale because she suspects the customer is buying alcohol for an
underage person.
C. Sell the beer if the customer denies buying it for the underage person
when asked.
D. Call the police.
23, Employees working for a licensed establishment may be found civilly liable
for intoxicated customers who injure themselves or others. Which of the
following is also true about Civil Liability? A. It involves a court finding of
negligence or lack of Duty of Care.
B. It applies only to servers and bartenders, not to owners and managers.
C. It means that criminal charges are laid by the police.
D. It can only arise under the provisions of the Liquor Licence Act (LLA).
24, Select all that apply.
A customer brought a bottle of wine to have with dinner at a BYOW restaurant,
but only drank half. Under what conditions can the customer remove the
remaining wine from the premises?
a. The bottle is resealed with a cork, flush with the top.
b. The wine is homemade.
c. The restaurant cannot allow the remaining wine to be removed from the premises.
d. The customer is not intoxicated.
25, Which one of the following procedures would be most effective when
refusing entry to an individual?
A. Ask another guest to help you physically restrain the person from entering.
B. Get the manager while the person waits at the door.
C. Be pleasant, but firm while calmly stating the reasons for refusing entry. D.
All of the above.
26, Heather tells her manager that she is stopping service for two
customers who have had too much to drink. The manager disagrees
and tells Heather to serve them another round of drinks.
Heather serves the drinks and sends the customers home in a taxi.
One of the customers falls and hits his head while getting out of the
taxi. He is taken to the hospital with serious injuries to his head and
face. Who can be held responsible?
A. Only the manager, since she told Heather to keep serving the customers.
B. Only Heather, since she is the one who served the alcohol.
C. Both the manager and Heather.
D. Only the customer.
27, Which of the following customers will likely have the lowest BAC after
consuming the same number of Standard Drinks in the same amount of time?
A. A young, lean man.
B. An older, unfit man.
C. A petite, young woman.
D. They will all have equal BAC.
28, A customer arrives at your grocery check-out station at 8:15 Tuesday
morning. He wants to exchange a bottle of white wine for a bottle of red wine.
What could you do?
A. Make the exchange right away.
B. Tell the customer that you cannot exchange the wine until 9:00am or offer to
refund the customer's money instead.
C. Ask your manager for permission to exchange the wine right away. D. All of
the above.
29, Serving an underage customer can lead to which of the following?
Select all that apply.
A. Fines imposed by the Ministry of Health.
B. Charges by the police.
C. Monetary penalties imposed by the Alcohol and Gaming Commission of
Ontario (AGCO).
D. Liquor Licence being revoked or suspended.
30, Which of the following is not acceptable when verifying a customer's I.D.?
A. Asking the customer to sign a piece of paper to compare signatures.
B. Calculating the customer's age from their date of birth. C. Taking the
wallet from the customer and removing their I.D. to examine it.
D. Asking the customer to spell their full name, including middle name.
31, It is important to let your co-workers and manager know if you have given
a customer which rating?
A. Green
B. Yellow
C. Red
D. Yellow or Red
32, Which of the following would be the most effective in preventing
intoxication?
A. Listening to the customer's problems.
B. Offering salty foods, such as chips, pretzels, or peanuts.
C. Monitoring the number of drinks you serve each customer.
D. Asking the customer's friends how many drinks the customer has had.
33, Which of the following best describes Blood Alcohol Concentration
(BAC)?
A. The level of carbohydrates in the blood.
B. The amount of alcohol in milligrams is found in 50 millilitres
of blood. C. The amount of oxygen in the blood.
D. The amount of alcohol in milligrams found in 100 millilitres of blood
34, You return from a break and notice that a table of customers to which you
slowed service, has been given a fresh round of drinks. What should you have
done before going on break?
A. Let your manager and co-workers know you were slowing down service.
B. Told the table that they have had enough to drink already.
C. Nothing, as no other action was required.
D. Fill out an incident report.
35, Which foods are better at slowing down the rate of alcohol absorption
into the bloodstream?
Select all that apply.
A. Foods high in fat.
B. Foods high in salt.
C. Foods high in protein.
D. Foods high in vitamins.
36, Which of the following statements is true in regards to rating your guest?
A. A guest who is relaxed and in control should be rated Red according to
the
Traffic Light System.
B. It can take up to 30 minutes for a guest to feel the effects of alcohol.
C. A guest's rating will only change slowly over time.
D. A guest's BAC always hits its peak while the individual is still in
the establishment.
37, In understanding the effects of alcohol, which of the following statements
is true? Select all that apply.
A. Talking to a customer can help you determine if they
are intoxicated.
B. A medical condition may cause a customer to seem
intoxicated. C. A single drink can affect the way a person
behaves.
D. Tolerance to alcohol does not affect a person's BAC level.
38, Which of the following indicates that an I.D. may have been tampered
with? Select all that apply.
A. The I.D. has folds or bends.
B. Changed numbers on date of birth.
C. Air bubbles in the lamination.
D. Thicker lamination on the photo area.
39, When should you start assessing customers using the Traffic Light
System?
A. After you have served them two drinks.
B. After you have served them for one hour.
C. When they enter the establishment.
D. At different times, depending on what they are drinking.
40, What strategies can you use to prevent over-service?
Select all that apply.
A. Serve one drink at a time.
B. Wait for the customer to reorder.
C. Pass the table less frequently.
D. Offer food, water, and non-alcoholic drinks.
41, The Liquor Licence Act (LLA) outlines which of the following?
A. The alcohol content for all wine, beer and spirits sold.
B. The laws and regulations for selling and serving alcohol in Ontario.
C. The health and safety laws for bars and restaurants.
D. The minimum number of bathrooms that are required for an establishment.
42, Which of the following statements are true about the Ontario Health Card as
a form of age identification?AC
Select all that apply.
A. By law, no one can be required to show their Ontario Health Card.
B. It is illegal to collect or record information from the Ontario Health Card.
C. If an Ontario Health Card is offered voluntarily, it can be accepted at your
discretion.
D. The Ontario Health Card is never an acceptable form of age identification.
43, Ajay is playing trivia with a couple of friends. In three hours, he has had four
drinks. On his way to the washroom, he stops to engage in a loud conversation
with some strangers. Which general sign of intoxication is he exhibiting?
A. Loss of self-control and inhibitions.
B. Loss of coordination and balance.
C. Loss of memory.
D. Loss of hand-eye coordination.
44, As a responsible server, why is it important to understand the meaning of a
"Standard Drink"?
A. To know what kind of glass to use.
B. To help your team purchase alcohol and drink mixes.
C. To determine how much alcohol a customer has consumed.
D. To mix drinks more accurately
45, Which of the following is true about Sandy's Law? BC Select
all that apply.
A. Only restaurants need to display a sign warning about the dangers of
Fetal Alcohol Spectrum Disorder (FASD).
B. You cannot serve alcohol to anyone unless the Sandy's Law poster is
displayed.
C. All licensed establishments and retail stores must display a sign warning about
the dangers of Fetal Alcohol Spectrum Disorder (FASD).
D. You cannot serve alcohol to a pregnant woman.
46, For which of the following situations should you write up an incident
report?
Select all that apply.
A. A fight broke out.
B. Customers complained about a loud party at another table.
C. A customer slipped and injured themselves.
D. Transportation was arranged for an intoxicated customer.
47, According to the law, you must eject a customer in which of the following
situations?ABD
Select all that apply.
A. The customer is on the premises to sell illegal drugs.
B. The customer was asked to leave but returns the same day.
C. You rate the customer Yellow using the Traffic Light System.
D. The customer is intent on causing a fight.
48, Julia is a customer sitting at your bar. A male customer sits down and
starts talking to her. He gets closer to her and waves you over, ordering drinks
for both of them, but you notice that Julia looks uncomfortable. What should
you do?
Select all that apply.
a. Make eye contact with Julia and check to see if she wants the drink.
b. Get the drinks right away.
c. Continue to monitor the situation to ensure Julia's safety.
d. Ignore the situation.
49, Which of the following factors can affect a person's BAC? Select
all that apply.
A. Physical Fitness
B. Time between drinks
C. Weight
D. Sex
50, Under what circumstance could you serve customers who look underage,
but have no I.D.?
A. They're accompanied by their parents.
B. The manager or owner knows them and can vouch for their age.
C. They're with friends who have valid I.D. and can vouch for their age.
D. You can never serve customers who look underage and have no I.D
51, On average, it takes approximately how many minutes for alcohol to reach
the brain?
A. 30 minutes
B. 45 minutes
C. 60 minutes
D. 90 minutes
52, Why is it important to know that caffeinated energy drinks are stimulants
that can mask the effects of alcohol?
A. People consuming these drinks will be less intoxicated.
B. People consuming these drinks may not realize that they are, or are becoming,
intoxicated.
C. People consuming these drinks will be more intoxicated.
D. It is not important.
53, The Liquor Licence Act (LLA) outlines which of the following?
A. The alcohol content for all wine, beer and spirits sold.
B. The laws and regulations for selling and serving alcohol in Ontario.
C. The health and safety laws for bars and restaurants.
D. The minimum number of bathrooms that are required for an establishment.
54, It is a violation of the Liquor Licence Act (LLA) to serve alcohol to which of
the following people?
A. A customer who has arrived with an underage friend.
B. A customer who has a high BAC and is rated Red using the Traffic Light
System.
C. A customer who has been ordering only drinks and no food.
D. A customer who has had one drink before arriving at your establishment.
55, Kathy weighs 150 lbs. and has consumed three Standard Drinks in two
hours. Her approximate BAC would be:
A. 0.01
B. 0.03
C. 0.06
D. 0.12
56, What are effective ways to monitor a customer's alcohol consumption?
Select all that apply.
A. Use different glasses for alcoholic and non-alcoholic drinks.
B. Ask others in the customer's party.
C. Check the customer's bill, if they're running a tab.
D. Keep track of the number of drinks that your customer consumes
57, Which of the following are requirements under a Caterer's Endorsement?
A. Light meals must be available at the catered event.
B. Only the caterer's employees can sell or serve alcohol.
C. Unserved alcohol must be returned to the caterer's licensed premises.
D. All of the above.
58, Which of the following are not allowed under the Liquor Licence Act (LLA)?
Select all that apply.
A. Offering free food.
B. Requiring that a minimum number of drinks be purchased.
C. Offering free soft drinks.
D. Watering down drinks without a customer’s approval.
59, Which of the following are permissible hours for the sale of alcohol in a
grocery store?
A. Sunday, 11:00 am to 6:00 pm.
B. As long as the grocery store is open.
C. Monday to Sunday, 9:00 am to 9:00 pm.
D. Monday to Sunday, 9:00 am to 11:00 pm
60, Nick is a bouncer at a nightclub. There are currently 190 guests and 10
employees in the club. How many more guests can he let in?
A. 10 more customers.
B. It depends on the establishment’s maximum capacity as listed on its Liquor
License.
C. 60 more customers.
D. Nick can let in as many customers as he wants.
61, In a retail environment what are some of the main responsibilities of a
cashier when selling alcohol?
Select all that apply.
A. Check for signs of intoxication.
B. Ensure I.D. is valid.
C. Monitor for second-party purchasers.
D. Refuse the sale of alcohol to minors.
62, Who grants licences for the sale and service of alcohol in Ontario?
A. Government of Canada
B. Municipal governments
C. The Beer Store
D. The Alcohol and Gaming Commission of Ontario
(AGCO) 63, What strategies can you use to prevent over-
service? Select all that apply.
A. Serve one drink at a time.
B. Wait for the customer to reorder.
C. Pass the table less frequently.
D. Offer food, water, and non-alcoholic drinks.
64, Who must be denied entry to a licensed establishment?
Select all that apply.
A. Underage persons, if stated in house policy.
B. Intoxicated persons.
C. Any customers arriving after the bar has reached its legal maximum capacity.
D. A customer who was ejected earlier that day.
65, If the same number of standard drinks is consumed, which guest will most
likely have the lowest BAC?
a. A female with high body weight.
b. An older male with a high body weight and who is not physically fit.
c. A young, physically fit male.
d. A female with a low body weight.
66. Select all that apply.
What are effective ways to monitor a customer’s alcohol consumption?
A. Use different glasses for alcoholic and non-alcoholic drinks.
B. Ask others in the customer’s party.
C. Check the customer’s bill.
D. Keep track of the number of drinks.
67. Select all that apply.
To be acceptable, ID must meet with criteria?
A. Be issued by the government.
B. Include a photo.
C. Include the person’s date of birth.
D. Include the address.
