Human Resource Management

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14 Chapters
357 Verified Questions
 Human Resource Management
Exam Practice Tests
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Human Resource Management is an essential course that explores the principles,

processes, and practices involved in effectively managing an organization's workforce.

The course covers key topics such as recruitment and selection, training and

development, performance appraisal, compensation and benefits, employee relations,

and labor law. Students will gain insights into strategic HR planning, diversity and

inclusion, and the role of HR in fostering a positive organizational culture. Through case

studies and practical exercises, the course equips learners with the skills needed to

attract, retain, and develop talent, ensuring organizational success in a dynamic

business environment.

Recommended Textbook
Contemporary Organizational Behavior 1st Edition by Kimberly D. Elsbach

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14 Chapters
357 Verified Questions
357 Flashcards
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Page 2
 Chapter 1: Introduction to Organizational Behavior
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Sample Questions
Q1) The objective of ________ learning is to recall and demonstrate basic knowledge,
concepts, terms, and theories associated with organizations.
A) Practice-based
B) Interpretive-based
C) Experience-based
D) Performance-based
Answer: D

Q2) Which of the following behaviors does organizational behavior seek to understand,
solve, or prevent?
A) Absenteeism
B) Effectiveness
C) Job satisfaction
D) Organizational citizenship behaviors
Answer: A

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Page 3
 Chapter 2: Individual Characteristics
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Sample Questions
Q1) Which model would identify the groups of competencies needed for high
performance by the employees at a sales firm?
A) Organization-wide competency model
B) Function-based competency model
C) Role-based competency model
D) Job-based competency model
Answer: A

Q2) When are employers concerned with measuring competencies?

A) Before employees are hired
B) After employees are hired
C) Both A and B
D) None of the above
Answer: C

Q3) The most sought after competency by employers is ________.

A) Ethics/social responsibility
B) Leadership
C) Critical thinking/problem solving
D) Teamwork/collaboration
Answer: C

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Page 4
 Chapter 3: Learning
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Sample Questions
Q1) You are taking a public speaking course and have just been given your first
assignment. The instructor gives an example of the presentation you have been
assigned so that you can see what you are expected to do before you prepare your
presentation. What process is at work in this situation?
A) Behavioral based learning
B) Imitation
C) Modeling
D) Repetition
Answer: C

Q2) Amelia has spent two full days training at her new job. Her manager worked with her
the first day and she watched and practiced on a register the second day with an
experienced cashier. She now feels confident that she is ready to run a register on her
own. Amelia's sense of self-determination and confidence is known as ________.
A) Performance expectation
B) Training completion
C) Self-efficacy
D) Overconfidence
Answer: C

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Page 5
 Chapter 4: Perception
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Sample Questions
Q1) Which of the following can be used to more effectively manage the perceptual
process?
A) Critical reflection process
B) Perception and attribution
C) Selective attention and perception
D) Self-serving bias

Q2) You attribute a subordinate's chronic tardiness to internal factors. What category
describes their behavior?
A) Consensus
B) Poor time management
C) Consistency
D) Distinctiveness

Q3) One of your coworkers is chronically late arriving at work, returning from lunch, and
coming to meetings, but interestingly they are never late to leave at the end of the
workday. What attribution will you make?
A) Internal
B) External
C) Consistency
D) Consensus

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Page 6
 Chapter 5: Leadership
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Sample Questions
Q1) All of the following are skills involved in transformational leadership except
________.
A) Effective communication
B) Legitimate power
C) Assuming personal risk
D) Innovating new methods

Q2) The leadership grid results in five styles of leadership based on the levels of which
leader concerns?
A) Motivation and ethics
B) Task and people
C) Charisma and ethics
D) Vision and motivation

Q3) In what way is charisma unique?

A) It is considered a trait and a behavior
B) It evokes strong social feelings in followers
C) It requires risk to achieve goals
D) It conveys their vision to their followers

Q4) What are the four critical leadership issues and challenges facing contemporary
organizations? Provide at least one reason why each of these issues are important to
address.

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 Chapter 6: Motivation
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Sample Questions
Q1) Which of the following is not one of the three primary factors organizations should
consider when motivating employees?
A) Factors related to the job
B) Factors related to the environment
C) Factors related to employee social interactions
D) Factors internal to the individual

Q2) A manager who adheres to ________ chooses to micromanage to ensure his

employees stay motivated and on task. A manager believing in ________ would
increase motivation through adding responsibilities to challenge her employees. While
both managers may initially see an increase in motivation and performance, the
strategy taken by the ________ manager is likely to result in employees who are more
motivated for a longer period of time and consistently deliver higher performance.
A) Theory X; Theory Y; Theory X
B) Theory X; Theory Y; Theory Y
C) Theory Y; Theory X; Theory Y
D) Theory Y; Theory X; Theory X

Q3) While an organization expects performance to increase after a new rewards

program begins, they may see performance decrements compared to pre-incentive
levels. Why?

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Page 8
 Chapter 7: Persuasion, Influence, and Impression

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Sample Questions
Q1) Alpha Manufacturing Inc. wants to increase demand for a certain product so they
are printing "limited edition" on the packaging. Why might this influence more customers
to buy their product?
A) Scarcity persuasion tactic
B) Limited edition
C) False advertising
D) Persuasive marketing

Q2) If you want to increase your ability to influence others, what type of power should
you focus on improving?
A) Social power
B) Positional power
C) Personal power
D) Autonomic power

Q3) Which of the following is not a primary factor in an individual's choice to exert
influence?
A) Nature of the influence target
B) Objectives one wants to achieve
C) Impression one wants to convey
D) One's ability to influence

Page 9
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 Chapter 8: Decision Making
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Sample Questions
Q1) Which of the following is a non-programmed decision?
A) Deciding who to hire
B) Determining budgets
C) Dealing with changing customer demands
D) Production demands

Q2) Problem solving is meant to improve a situation, but errors can thwart success and
possibly make it worse. Identify five errors, describe their impact and what you can do to
avoid them.

Q3) Which model uses one's emotions, intuition, and past experiences when deciding the
best course of action?
A) Rational
B) Naturalistic
C) Organizational psychology
D) Behavioral economics

Q4) Which improvement has been suggested when addressing complex problems in
naturalistic decision making?
A) Base your decision on factors you feel are most important
B) Focus on the context of the problem
C) Utilize others as a sounding board for your ideas
D) Don't eliminate variables to simplify the problem

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 Chapter 9: Groups and Teams
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Sample Questions
Q1) A group that embraces the individual diversity of its members and encourages each
member to contribute their own ideas is least likely to experience which effect?
A) Peer pressure effect
B) Polarization effect
C) Common-knowledge effect
D) Groupthink effect

Q2) History has numerous examples of groupthink occurring with catastrophic

consequences. What was the common factor to be found missing in many major
disasters involving groupthink such as the Shuttle Challenger explosion?
A) Peer pressure
B) Polarization
C) Brainstorming
D) Critical thinking

Q3) According to Tuckman's model, what changes at each level of group development?
A) Feelings of interconnectedness
B) Group norms
C) Group satisfaction
D) Leader workload

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Page 11
 Chapter 10: Conflict and Negotiation
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Sample Questions
Q1) What have some researchers argued could make all negotiation strategies more
effective?
A) Increase the perceived power base of the negotiator
B) Focus only on the content or substantive outcomes
C) Focus only on relationship outcomes
D) Conduct negotiations on neutral ground

Q2) What is the preferred medium of communication for negotiations?

A) Online chat
B) Text
C) Face-to-face
D) Email

Q3) Process conflict by definition affects the work process and results negatively. Does
that mean that this type of conflict should be limited as much as possible in
organizations? Explain and justify your answer.

Q4) The avoiding conflict style ________.

A) Should never be used because nothing will get done
B) Should rarely be used because it results in no action
C) Can be effective in certain situations
D) Should always be used if the goal is to increase cooperation

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Page 12
 Chapter 11: Diversity and Communication
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Sample Questions
Q1) Organizations value the diversity of individuals in which key areas?
A) Experience, background, perspective
B) Training, critical thinking, background
C) Contribution, perspective, work ethic
D) Integrity, skills, perspective

Q2) What factor creates differences between generations?

A) Work experiences
B) Type of education
C) Technological dependence
D) Environmental forces

Q3) Which issue in communication is likely to appear between Millennial employees and
those in the Gen X and Baby Boomer generations?
A) Forms of communication
B) Formality of communication
C) Frequency of communication
D) Content of communication

Q4) Are the benefits from workplace diversity reserved for medium to large businesses
or can small organizations also benefit? Provide at least three reasons to support your
choice.

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Page 13
 Chapter 12: Culture
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Sample Questions
Q1) Your company encourages innovative ideas, and perseverance in the face of failure,
to maintain their status as industry leader. Your company just made a new acquisition
and they want to keep doing what their customers expect, delivering on a proven
background of experience and tradition. What is the cultural dimension that differs
between the organizations?
A) Power distance
B) Individualism vs. collectivism
C) Uncertainty avoidance
D) Time orientation

Q2) What does a low score on the masculinity dimension (as defined by
Hofstede)indicate about a culture?
A) There is more assertiveness and competitiveness
B) There is little difference between gender roles
C) There is a vast difference between gender roles
D) A conclusion can't be made without the additional dimensions

Q3) As an expatriate getting ready for your first assignment, understanding as much as
possible about the host country's culture is essential. Why? Provide at least two examples
based on different cultural dimensions.

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Page 14
 Chapter 13: Change, Innovation, and Stress
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Sample Questions
Q1) The second step in Kotter's model is to build a guiding coalition. What is a guiding
coalition?
A) Top management team (TMT) who oversee the change and have helped to establish
the vision and changes the company should make
B) Task force composed of management and change consultants who monitor the
change process and put it back on track if something goes awry
C) Team of employees from any level who act as change advocates. They spread
support for the change among their various areas or departments
D) Extra-organizational members with insights on the particular change the organization
wants to do. They help the organization's managers follow through with the rest of the
plan

Q2) Organizational change focuses change efforts on which of the following?

A) Planned or unplanned changes
B) Rapid or incremental changes
C) Structure, process, or outcome
D) Culture, hierarchical structure, or innovation

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Page 15
 Chapter 14: Corporate Social Responsibility, Ethics, and

Sustainability
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Sample Questions
Q1) An organization is committed to various CSR initiatives in their business practices
and they encourage employee involvement as well by coordinating volunteer events
such as Habitat for Humanity, participating in the March of Dimes, and seeking out
opportunities for employees to apply their workplace skills to help non-profit
organizations. Through participation in these activities, an employee's ________ may
change but their ________ is/are less likely to change.
A) Morals; morale
B) Morale; morals
C) Organizational ethics; organizational commitment
D) Organizational commitment; organizational ethics

Q2) Which of the following is true of a B or Benefit corporation?

A) Non-profit
B) Established to ensure serving a social and/or environmental responsibility are/is
considered along with profits during strategic decisions
C) Employees have more integrity
D) All of the above

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Page 16