BeneVision

Mobile Server

Installation Guide
In
ntellecctual Proper
P rty Sta
ateme
ent
SHENZHEN MINDRAY BIO-ME
EDICAL ELECTRRONICS CO., LTD
D. (hereinafter called
c Mindrayy) owns the
intellectual pro
operty rights to
o this product aand this manuaal. This manual may refer to innformation
protected by copyrights
c or pa
atents and doees not convey any
a license und
der the patent rrights of Mindray,
nor the rights of
o others. Mind
dray does not aassume any liab
bility arising out of any infringgements of patents
or other rights of third parties.

, , and are the registered trademarkss or trademarks

ks owned by Mindray
in China and other countries.

Re
evision Histtory
This manual haas a revision nu
umber. This revvision number changes
c whene
ever the manuaal is updated due to
software or tecchnical specificcation change. Contents of this manual are subject to channge without prior
notice.

 Version nu
umber 1.0

 Release time: August 2017

© 2017 Shenzh
hen Mindray Bio-Medical Elecctronics Co., Ltd
d. All rights rese
erved.

BeneVision Mobile
e Server Installa
ation Guide I
Preface
Manual Purpose
This manual contains the instructions necessary to install the product safely and in accordance with its
function and intended use. Observance of this manual is a prerequisite for proper product performance
and correct operation and ensures patient and operator safety.

This manual is based on the maximum configuration and therefore some contents may not apply to your
product. If you have any question, please contact us.

This manual is an integral part of the product. It should always be kept close to the equipment so that it
can be obtained conveniently when needed.

Intended Audience
This manual is geared for clinical professionals who are expected to have a working knowledge of medical
procedures, practices and terminology as required for monitoring of critically ill patients.

Illustrations
All illustrations in this manual serve as examples only. They may not necessarily reflect the setup or data
displayed on your equipment.

Conventions
 Italic text is used in this manual to quote the referenced manuals, chapters, sections and formulas.

 Bold text is used to indicate the screen texts and names of hard keys.

 → is used to indicate operational procedures.

II BeneVision Mobile Server Installation Guide

Table of Contents
1 Safety ............................................................................................................................................................. 1-1
1.1 Safety Information ...................................................................................................................................................................... 1-1
1.2 Dangers .......................................................................................................................................................................................... 1-1
1.3 Warnings ........................................................................................................................................................................................ 1-2
1.4 Cautions.......................................................................................................................................................................................... 1-2

2 Planning Your Deployment .......................................................................................................................... 2-1

2.1 Overview ........................................................................................................................................................................................ 2-1
2.2 Network Design and Software Installation Requirements .......................................................................................... 2-2
2.2.1 Network Design ................................................................................................................................................................ 2-2
2.2.2 Software Installation Requirements .......................................................................................................................... 2-4
2.2.3 Operating System ............................................................................................................................................................ 2-4
2.3 Specification ................................................................................................................................................................................. 2-4

3 Installing the Mobile Server ......................................................................................................................... 3-1

3.1 Installing License Dongle Driver............................................................................................................................................ 3-1
3.2 Installing Mobile Server ............................................................................................................................................................ 3-2
3.3 Settings ........................................................................................................................................................................................... 3-5
3.3.1 Setting the Central Monitoring System ................................................................................................................... 3-5
3.3.2 Setting Server Network .................................................................................................................................................. 3-6
3.3.3 Other Settings ................................................................................................................................................................... 3-6
3.3.4 Unit Setting ........................................................................................................................................................................ 3-7
3.4 Testing Configurations .............................................................................................................................................................. 3-8
3.5 Mobile Server User Management ......................................................................................................................................... 3-8
3.5.1 Using Local Accounts ...................................................................................................................................................... 3-8
3.5.2 Using Domain Accounts ................................................................................................................................................ 3-8
3.6 Managing the Mobile Server Service................................................................................................................................... 3-9
3.6.1 Starting Service ................................................................................................................................................................. 3-9
3.6.2 Stopping Service .............................................................................................................................................................. 3-9
3.6.3 Checking Service Status................................................................................................................................................. 3-9
3.7 Setting Service Properties ..................................................................................................................................................... 3-10
3.8 Import License from License Dongle ................................................................................................................................. 3-11
3.9 Uninstalling ................................................................................................................................................................................. 3-13

4 Checklist after Installation ........................................................................................................................... 4-1

5 Troubleshooting ............................................................................................................................................ 5-1

5.1 Failed to Start Services after Installing Mobile Server ................................................................................................... 5-1
5.2 Failed to Install Mobile Server Multiple Times .................................................................................................................. 5-1
5.3 Failed to Execute Mobile Server Basic Operations .......................................................................................................... 5-1
5.4 An Error Message Is Displayed while Starting Mobile Server ..................................................................................... 5-2

BeneVision Mobile Server Installation Guide 1

 5.5 Mobile Server Cannot Access the CMS Network When Deployed Outside the CMS Network ....................... 5-2
5.6 After Logging on to Mobile Viewer Successfully, No Patient Information Is Displayed .................................... 5-2

2 BeneVision Mobile Server Installation Guide

1 Safety
1.1 Safety Information

DANGER
 Indicates an imminent hazard that, if not avoided, will result in death or serious injury.

WARNING
 Indicates a potential hazard or unsafe practice that, if not avoided, could result in death or
serious injury.

CAUTION

 Indicates a potential hazard or unsafe practice that, if not avoided, could result in minor
personal injury or product/property damage.

NOTE
 Provides application tips or other useful information to ensure that you get the most from your
product.

1.2 Dangers
There are no dangers that refer to the product in general. Specific “Danger” statements may be given in
the respective sections of this manual.

BeneVision Mobile Server Installation Guide 1-1

1.3 Warnings
WARNING
 The equipment should be used by hospital IT personnel or Mindray service engineers or under
their instructions. The user of the equipment should receive sufficient training. Anyone
unauthorized or untrained must not perform any operation on it.

 To avoid inadvertent disconnection, route all cables in a way to prevent a stumbling hazard.
Wrap and secure excess cabling to avoid risk of entanglement or strangulation by patients or
personnel.

 When disposing of the package material, observe applicable local or hospital’s waste control
regulations and keep it out of children’s reach.

 The hospital should provide an Uninterruptible Power Supply (UPS) to the Mobile Server.
Before connecting the equipment to the power line, check that the voltage and frequency
ratings of the power line are the same as those indicated on the equipment’s label or in this
manual.

 The Mobile Server cannot directly support the monitoring equipment of other manufacturers.

1.4 Cautions
CAUTION
 The hospital should provide an Uninterruptible Power Supply (UPS) to the Mobile Server. If
the Mobile Server system is powered off unexpectedly, the system may become abnormal and
fail to operate properly when it is turned on next time or even lead to a more severe
consequence.

 The Mobile Server system should be maintained every 3 to 6 months. Continuous operation for
a long term may cause the system to operate abnormally.

 Always install or carry the equipment properly to avoid damage caused by drop, impact, strong
vibration or other mechanical force.

1-2 BeneVision Mobile Server Installation Guide

2 Planning Your Deployment
2.1 Overview
The BeneVision Mobile Viewer (hereinafter referred to as the Mobile Viewer) is an Android application
independent of the Central Monitoring System. Doctors, nurses and other medical personnel can use
Mobile Viewer to view the data from patient monitors, telemetry devices, and other monitoring devices
admitted by the BeneVision Central Monitoring System (hereinafter referred to as the CMS).

The Mobile Server provides monitoring data to the Mobile Viewer and acts as an interface to the
BeneVision CMS.

This chapter will provide the necessary technical information for you to plan your deployment of the
Mobile Server within your healthcare facility. It will cover network design requirements/guidelines for
connecting your facilities network to the BeneVision Patient Monitoring System, software deployment
requirements, configuration of the software, and troubleshooting problems.

WARNING
 The Mobile Viewer is not intended for primary monitoring. There is no audible alarm sound in
the Mobile Viewer, and all the data is delayed. Always refer to your primary monitoring source
for current information, real-time patient data and combine this data with personal clinical
observation of the patient before administering interventions.

BeneVision Mobile Server Installation Guide 2-1

2.2 Network Design and Software Installation Requirements
2.2.1 Network Design
 For a single network card

The hospital network is connected to the Mindray CMS monitoringnetwork via a router. It is
recommended to use a firewall to protect the server in the CMS monitoring network.

Master Server

CentralStation Firewall

Route
Hospital Network
CentralStation

CentralStation MobileServer

Wireless AP

Mobile Viewer
CentralStation Mobile Viewer

CMS Network Mobile Viewer

Figure 2-1 Network Topology of Mobile Server (Single Network Card)

2-2 BeneVision Mobile Server Installation Guide

  For a dual network card

Mobile Server is connected to the Mindray CMS monitoring network and hospital neetwork
respectively via two network cards.

Master Server

CentralStation

Hospital Network
CentralStation
MobileServer

CentralStation
Wireless AP

Mobile Viewer Mobile Viewer

CentralStation

Mobile Viewer
CMS Network

Figure 2-2 Network Topology of Mobile Server (Dual Network Card)

Protocol Mobile Server Port Remote Port Description

TCP Any 6588 Communicate with the CMS

TCP Any 6600 Communicate with the CMS

TCP Any 9999 Communicate with master server

Table 2-1 Ports Used When Communicating with the CMS

BeneVision Mobile Server Installation Guide 2-3

2.2.2 Software Installation Requirements
2.2.2.1 Software Requirements When installing on a Physical PC

Basic requirements for the Mobile Server platform are shown below:

Item Requirement

CPU 2.9GHz or above, quad core or above

Memory 4G DDRIII 1600MHz or above

Hard disk Free memory space of 10GB or above

Network adapter: 100M, Ethernet 802.3

Table 2-2 Basic Requirements for the Mobile Server Platform

2.2.2.2 Software Requirements When Installing on a Virtual Machine

The Mobile Server supports virtualization. It can be installed in a virtual machine (hereinafter referred to
as the VM) using VMware ESXi 5.1.The software requirements are the same as installing the Mobile Server
on a physical PC.

2.2.3 Operating System

The following operating systems are supported in both the physical PCs and in the virtual machines:

 Windows Server 2008 R2 Standard SP1 32 bits

 Windows Server 2008 R2 Standard SP1 64 bits

 Windows 7 Professional SP1 32 bits

 Windows 7 Professional SP1 64 bits

Environmental resource consumption of the Mobile Server in the recommended environment:

 The CPU utilization is not higher than 80%;

 The incremental memory usage is not higher than 20%;

 The hard disk throughput is not higher than 200 KByte/s;

 The network throughput is not higher than 100 KByte/s.

2.3 Specification

Item Maximum Number

Number of beds supported by a single Mobile 200

Server

Table 2-3 Specification

2-4 BeneVision Mobile Server Installation Guide

3 Installling the Mobile Server
You can install the Mobile Server manually o
on a physical PC
P or on a virtua
al machine. Thee method to install
the Viewer on a physical PC and on a virtuall machine is the
e same.

The BeneVision
n Mobile Viewe
er CD Kit (P/N 1 15-047959-00)) is required to install the Mobbile Server.

NOTE
 The Mobiile Server shou
uld be installeed by authorizzed Mindray personnel.

3.1 Installin
ng License
e Donglee Driver
1. Double click MicroDogIn
nstdrv.exe und er the BeneVision Dongle Driver folder of thhe BeneVision
Mobile Viewer CD Kit.

Figurre 3-1 No Dongle Driver

2. Select the ect Install Driver.

e driver that needed to be insttalled, and sele

BeneVision Mo
obile Server Insstallation Guidee 3-1
 3. After the installation,
i e driver status cchanges to “Th
the he driver has been
b installed
d successfully!””, as
shown in Figure 3-2.

Figure 3-2 Driver Installed Successfully

3.2
2 Installin
ng Mobile
e Server

1. Double click
c MobileSerrverSetup.exe under the
t BeneVision Mobile Serverr Software in th
he
BeneVisio
on Mobile View
wer CD Kit.

2. Enter the
e installation wizard,
w he installation language, and then select thee OK button, ass
Select th
shown in
n Figure 3-3.

Figure 3-3 Mo nstallation Scrreen

obile Server In

3. Select the ct Install.

e desired installlation location for the server, and then selec

3-2 BeneVision Mobile Serverr Installation Gu

uide
NOTE
 We recom
mmend installing the Mobilee Server in a disk
d other than
n system disk,, due to defaullt
Windowss permission fo
or user accoun
nt control.

Figure 3-4
4 Selecting Insstallation Path
h

4. After the related

r files are
e installed, the configuration window
w is disp
played, as show
wn below. Complete
configuraations. For deta
ails on how to cconfigure these items, see Section 3.3 Settinngs.

Figure 3-5 Mobiile Server Man

nager Setting Screen

NOTE
 The settin
ngs shown in Figure
F 3-6 for illustration on
nly, the actuall settings to bee used are spe
ecific
to the insstallation enviironment..

BeneVision Mo
obile Server Insstallation Guidee 3-3
5. Upon completion
c n of configu
urations, select the “Subbmit” buttonn in the low
wer
right corner of the
e window tto close the
e configurattion window
w.
6. Select whether to
o start the s ervice. If yo
ou select Yes, the servicce will be
started
d automaticcally; if you select No, you
y can start the serviice manuallly in
the Staart menu later.

NOTE
 "Errors re
eported here must
m be correccted before th
he service can be started." iss displayed in the
t
at, if an error iss reported after this line, the error must b
last line, indicating tha be solved befo
ore
the servicce is started, as w. If only this line is display
a shown below yed, the config
guration is corrrect.

Figure
F 3-6 Con
nfirm whether to Start the Se
ervice

3-4 BeneVision Mobile Serverr Installation Gu

uide
 7. Select Fin
nish to complette the installatiion procedure.

Figure 3
3-7 Installation
n Completed

3.3
3 Settingss
To configure th
he Mobile Server in the Windo
ows Start menu
u, select Mobile
eServerManageer.

NOTE
 Wheneve
er the configurration is chang
ged, the Mobiile Server shou
uld be restarteed..

3.3..1 Setting the

t Centra
al Monitori ng System
m

Fig
gure 3-8 CMS Settings
S

Follow this pro

ocedure to set the
t central mon
nitoring system
m:

he CentralStatiion that has been configured to be the Mastter Server.

1. Enter the IP address of th

ection Type to
2. Set Conne o Only Private Encryption orr SSL Encryptio
on Priority. Thhe default is On
nly
Private Encryption.
E Th
he Mobile Serveer needs to be restarted if you
u change the seetting of
Connecttion Type. The Mobile Server also needs to be
b restarted if you
y change thee connection tyype
at the Ce
entralStation.

BeneVision Mo
obile Server Insstallation Guidee 3-5
 ns to be conneccted in Central Stations.
3. Set the IP address list of central station

4. Add or rem
move CentralStations from th
he CentralStatio
on list.

 Add: Enter the IP ad

ddress of the Ceentral Station that
t b viewed and sselect the Add
needs to be
on.
butto

 ect the Delete button.

Delette: Select an IP address from tthe list and sele

5. After finishing settings, select

s Submit tto save the settings.

3.3..2 Setting Server Nettwork

d maintenance of the Mobile Server system..
Setting the serrver network is necessary for iinstallation and

Figure 3-9 A
Apache HTTP Server Setting
gs

Follow this pro

ocedure to set the
t server:

1. Select the he server in IP Address.

e IP address for listening by th A If All is selected, all tthe local IP
addresse
es will be listene
ed to.

2. Enter the HTTP port num

mber for listenin er in Port. The default value iss 80.
ng by the serve

ning by the servver in SSL Port. The default vaalue is 443.

3. Enter the HTTPS port number for listen

4. After settiing, select Submit to save thee settings.

NOTE
 The work
king directory of the currentt server is disp
played in Serve
erRoot and caannot be chang
ged.

3.3..3 Other Se
ettings

Figu
ure 3-10 Otherr Settings

3-6 BeneVision Mobile Serverr Installation Gu

uide
 Follow this pro
ocedure to com
mplete other setttings:

e server language in Languag

1. Select the ge. You can sele
ect English, sim
mplified Chinesee, etc.

2. Select the mode in Authen

e client user autthentication m ntication. The default
d is Wind
dows.

 Wind
dows : the Mob p uses the local account of computer to log in.
bile Viewer App

 Acive
e Directory : Domain
D Name needs to be co
onfigured, and the Mobile Vieewer App uses the
t
domain account of the domain wh
hich the computer joined to log in.

 Mind
dray LDAP: the
e IP address and
d port need to be configured, and the Mobiile Viewer App uses
the Mindray
M MLDAP
P account of th
he MLDAP serve
er to log in. Only the authorizzed patient
monitors can be vie
ewed on the M
Mobile Viewer App.
A

e ECG standard in ECG Standaard. Two stand

3. Select the dards are available: AHA and IIEC.

4. After settiing, select Submit to save thee settings.

3.3..4 Unit Settting

Fig
gure 3-11 Unit Setting

Follow this pro

ocedure to com
mplete other setttings:

e Unit Setting tab.

1. Select the t

2. Select the
e unit for the pa
arameters listed
d below.

3. After settiing, select Submit to save thee settings.

BeneVision Mo
obile Server Insstallation Guidee 3-7
3.4
4 Testing Configurrations
After finishing configurationss, you need to ttest whether th
he configurations made are coorrect.
To perform the
e test, follow th
his procedure:

1. From the Windows Startt menu, select tthe MobileServver folder.

2. Run the Test tool.

3. Check the
e configurations. If the configu
urations are co mpt “Syntax OK
orrect, the prom K” is displayed as
shown be
elow.

Figuree 3-12 Test Con

nfigurations

3.5
5 Mobile Server
S Usser Manag
gement
The Mobile Serrver supports two
t ways for a u
user utilizing th wer can authentticate to the Mobile
he Mobile View
Server to accesss the BeneVision CMS system
m. The authentication method
d can be configgured in the
MobileServerM
Manager.

The two authe

entication meth
hods are:

 Use local accounts

a of the
e Mobile Serveer PC.

 Use domaain accounts fro

om the domain
n that the Mobile Server PC ha
as joined.

3.5..1 Using Lo
ocal Accounts
1. Right clickk Computer.

anage, or selectt Control Paneel →System and

2. Select Ma a Security →Administrat
→ tive Tools →
Computer Manageme
ent.

3. Select Sysstem Tools → Local Users aand Groups → Users in me

enu tree in the lleft.

4. Create, modify, or delete

e the local acco
ounts.

5. Mobile Vie
ewer user can log
l in using theese local accou
unts.

3.5..2 Using Domain Acccounts

If the compute
er joined the do
omain, Mobile V
Viewer user can log in using the
t domain acccounts in this
domain.

3-8 BeneVision Mobile Serverr Installation Gu

uide
3.6 Managing the Mobile Server Service
Managing the service in Windows requires an account with administrative privileges. If the account
currently used does not have administrative privileges, please right click and choose Run as
Administrator when running the commands in this section.

3.6.1 Starting Service

From the Windows Start menu access the Mobile Server, and select Start in the menu. Starting the service
takes about one minute, due to internal initialization and communication with the CMS. If no error is
displayed in the window and "Press any key to continue" is prompted, the service has started successfully.

NOTE
 Before starting the service for the first time, please insert the license dongle to the Mobile
Server computer and import the license.

 Before starting the service for the first time, the Mobile Server must be configured using
Mobile Server Manager. The management tool can be found in the Windows Start menu under
Mobile Server. After configuration, use the provided configuration Test to check whether the
configuration is valid..

3.6.2 Stopping Service

From the Windows Start menu access the Mobile Server,, and select Stop in the menu to stop the service.
If the console displays “The Mobile Server service has stopped.” and “Press any key to continue”, the service
has been stopped.

3.6.3 Checking Service Status

From the Windows Start menu access the Mobile Server, and select Status in the menu to check the
current server status.

Status value Description

1 STOPPED The service has stopped

2 START_PENDING The service is starting

3 STOP_PENDING The service is stopping

4 RUNNING The service is running

Table 3-2 Service Status Table

BeneVision Mobile Server Installation Guide 3-9

 NOTE
 The Mob
bile Server serrvice is a stand
dard Windowss service and can
c also be adm
ministered
thought the
t Windows Control
C Panel s Services app
plet. In the Serrvice applet th
he Mobile Serv
ver
will be sh
hown as "Mobile Server".

3.7
7 Setting Service Properties
P s
ntrol Panel → System and S ecurity → Administrative To
1. Select Con ools → Servicees.

2. Find Mobile Server in service, and rightt-click to open Properties.

neral tab, selecct Automatic aas the startup tyype.

3. In the Gen

Figure 3-13 M
Mobile Server Properties
P Settings

3-10 BeneVision Mobile Serveer Installation Guide

G
 4. In the Reccovery tab, set the operationss for the first faailure, second fa
ailure and subssequent failure
es of
setting all to restart the
e service.

Fig
gure 3-14 Resttore Tab

5. Select OK
K.

3.8
8 Import License
L frrom Licen
nse Dong
gle
1. Insert Lice
ense dongle intto the computeer that Mobile Server is installled, and start thhe Mobile Serv
ver.

2. Visit http:///127.0.0.1/adm
min or http://lo
ocalhost/admin
n through the browser
b of com
mputer that Mobile
Server is installed.

Figure 3--15 The View of

o Admin Page
e

BeneVision Mo
obile Server Insstallation Guidee 3-11
If the license dongle is not insserted, the pag
ge will prompt"" Cannot find USB
U dongle!”. In this case, insert the
license dongle
e into the comp
puter where thee Mobile Server is installed an
nd refresh the ppage.

Figure 3-16
6 License dong
gle is not foun
nd

3. Select Imp
port License. If the page disp
plays as shown,, the import is successful.
s Othherwise, please
retry.

Figure 3-1 7 Import licen

nse successfullly

Figure 3
3-18 License files in C disk

mported, please
ense has been successfully im
4. After a lice e restart the Mo
obile Server.

3-12 BeneVision Mobile Serveer Installation Guide

G
3.9
9 Uninstalling
1. From the Windows Startt menu access tthe Mobile Servver,, and selectt Uninstall.

2. Select Nex
xt.

Figure 3-19 Mo
obile Server Un
ninstallation Screen
S

3. Confirm the uninstall dirrectory, and sellect Uninstall.

Figure 3-20 M
Mobile Server Uninstall
U Direc
ctory

BeneVision Mo
obile Server Insstallation Guidee 3-13
4. After unin
nstalling ends, select
s Finish.

21 Mobile Serv
Figure 3-2 ver Uninstalled
d

3-14 BeneVision Mobile Serveer Installation Guide

4 Checkklist afteer Installlation
Upon complettion of installing
g the Mobile Seerver, check the following items.
Item Remarks Rema
arks
Check that the
e desired Centra
alStation is con
nfigured as the For details on how to perrform
master server. configurations, see Sectioon
3.3.1 Setting the Centrall
Monitoring System.
Check that the
e IP address, po
ort, and SSL porrt configured For details on how to perrform
are correct. configurations, see Sectioon
3.3.2 Setting Server Netw
work.
Check that use
er authenticatio
on is correct. For details on user
authentica
ation, see Sectioon
3.5 Mobile
e Server User
Managem
ment.
Test the config
guration items are
a correct. For details on how to perrform
ee Section 3.4
the test, se
Testing Co
onfigurations.
Start the Mobile Server. For details on how to starrt the
Mobile Serrver, see sectionn
3.6.1 Startting Service.
Visit the testing
g page http://1
127.0.0.1/indexx.html using the
e If the prom
mpt “It Work!” is not
browser of the
e PC where the Mobile Server is installed. displayed, it indicates thaat the
If the following
g page is displa
ayed, it indicatees that the Mobile Serrver service is nnot
Mobile Server service is starte
ed properly. started. In this case, checck the
items in this table one byy one.

Table 4-1
1 Checklist afte
er Installation
n

NOTE
 In case off any damage or abnormalitty, do not use the equipmen
nt. Contact yoour hospital
o Mindray se rvice personn
biomediccal engineers or nel immediatelly.

BeneVision Mo
obile Server Insstallation Guidee 4-1
FOR YOUR NOTES

4-2 BeneVision Mobile Server Installation Guide

5 Troubleshooting
5.1 Failed to Start Services after Installing Mobile Server
Please try the following operations:

 Check the Windows permission for user account control, please uninstall the server and reinstall it
under a directory of a non-system disk.

 Find the Mobile Server menu in the Start menu, select Test to check the server configuration. If
"Syntax OK" is prompted, the server configuration is correct.

 Try to start the server by following steps below :

5. If the configuration is correct, try to double-select to open bin\httpd.exe in the installation directory.

6. After this window is opened, wait for completion of server initialization.

7. Access http://127.0.0.1:port/index.html in the browser (port is the port in Apache Settings of Mobile
Server). If "It Works!" is displayed, it indicates that the MobileServer service can run normally.

8. Stop the MobileServer service and then try to start it again.

9. If the problem cannot be fixed yet, contact the service personnel for support.

5.2 Failed to Install Mobile Server Multiple Times

Only one Mobile Server can be installed in a computer, so Mobile Server can be installed once only. To
reinstall Mobile Server, uninstall the original one.

5.3 Failed to Execute Mobile Server Basic Operations

Due to user account control of Windows, the system may prompt "(OS 5) Access is denied." when you want
to start, stop or restart the service. The service manager cannot be opened.

To perform the above operation, right-click the service and select Run as administrator.

BeneVision Mobile Server Installation Guide 5-1

5.4
4 An Errorr Message
e Is Displlayed while Startin
ng Mobilee Server
An error messaage is displayed
d while starting
g the Mobile Se
erver, as shown
n below. This m
message is cause
ed by
domain name issue, and this issue doesn’t aaffect the functtions of Mobile Server.

Figure
F 5-1 Erro
or message wh
hile starting se
ervice

5.5
5 Mobile Server
S Ca
annot Acccess the CMS
C Netw
work Wheen

Deployed Outside
O th
he CMS N etwork
TCP ports 6588
8, 6600 and 999
99 need to be u
unblocked to allow
a the Mobile Server to connnect to the central
monitor system
m through the Internet.

6 After Lo
5.6 ogging on
n to Mobiile Viewer Successsfully, No Patient

Info
ormation
n Is Displa
ayed
Please try the following
f operations to checkk whether the license
l dongle or license is avvailable:

 If the licen
nse is not impo
orted, please ch
heck whether the license dongle is inserted iinto the Mobile
e
Server com
mputer.

 If the licen
nse is imported
d, please checkk whether there n C:\License.
e are key files in

 Open the installation folder of Mobile SServer, open th

he file bin\FrontendLog.log, ccheck whether the
ongle or license
license do e is detected.

5-2 BeneVision Mobile Serverr Installation Gu

uide
P/N : 046-011421-00 (1.0)