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(Ebook) The Road To Social Work and Human Service Practice by Lesley Chenoweth Donna McAuliffe ISBN 9780170259835, 0170259838 Full Chapters Included

The document is an ebook titled 'The Road to Social Work and Human Service Practice' by Lesley Chenoweth and Donna McAuliffe, which provides a comprehensive overview of social work and human service practices. It covers various topics including historical foundations, values and ethics, professional standards, and diverse practice fields. The ebook is available for download and includes a resource guide, acknowledgments, and a glossary.

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0% found this document useful (0 votes)
22 views80 pages

(Ebook) The Road To Social Work and Human Service Practice by Lesley Chenoweth Donna McAuliffe ISBN 9780170259835, 0170259838 Full Chapters Included

The document is an ebook titled 'The Road to Social Work and Human Service Practice' by Lesley Chenoweth and Donna McAuliffe, which provides a comprehensive overview of social work and human service practices. It covers various topics including historical foundations, values and ethics, professional standards, and diverse practice fields. The ebook is available for download and includes a resource guide, acknowledgments, and a glossary.

Uploaded by

nanouaika8284
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To our Mentors, who have generously given their time and wisdom to pave the path
for others: Margaret Shapiro, Peter North, Catherine McDonald, Susan Betsy
Goddard, Jill Wilson.
BRIEF CONTENTS
Chapter 1 Starting the journey: An introduction to social work
and human service practice 1

Chapter 2 Surveying the landscape: Historical and philosophical


foundations for practice 31

Chapter 3 Locating the lighthouse: Values and ethics in practice 57

Chapter 4 Treading carefully: Professional practice and ethical standards 93

Chapter 5 Finding the right maps: The knowledge base of practice 125

Chapter 6 Travelling many paths: Practice fields and methods 163

Chapter 7 Negotiating the maze: The organisational context of practice 197

Chapter 8 Plunging in: Engagement, assessment, intervention, termination


and review 225

Chapter 9 Different landscapes: Working with difference and diversity 261

Chapter 10 New journeys 283

Glossary 304

Index 310

v
CONTENTS
Preface xi
Resource guide xii
About the authors xiv
Acknowledgements xv

CHAPTER 1 STARTING THE JOURNEY: AN INTRODUCTION TO SOCIAL WORK AND


HUMAN SERVICE PRACTICE 1

Introduction 2
Making the most of the educational experience 3
Developing support strategies 4
Choosing the road to social work and human services 7
Motivations for working in social work and human services 8
The purpose of practice: Is there a final destination? 15
The domains of practice: Scanning the territory 18
Work with individuals 19
Work with families and partnerships 19
Groupwork 20
Community work 20
Social policy practice 21
Research and evaluation 22
Organisational practice, management and leadership 22
Education and training 23
Exploring your pre-existing knowledge, values and beliefs: The place of
transformational learning 24
Conclusion 26

CHAPTER 2 SURVEYING THE LANDSCAPE: HISTORICAL AND PHILOSOPHICAL


FOUNDATIONS FOR PRACTICE 31

Introduction 32
The history of welfare 32
The English Poor Law 33
The emergence of the welfare practitioner 34
Towards the welfare state and beyond 36
The professionalisation of helping 40
Key philosophies 41
Social justice 41
Human rights 42
The use of power 44
Types of power 45

vi
Power and empowerment 46
Conclusion 52

CHAPTER 3 LOCATING THE LIGHTHOUSE: VALUES AND ETHICS IN PRACTICE 57

Introduction 58
The influence of moral philosophy in practice 59
Exploring ethical theory and its application 62
The history of values and ethics 65
The value base of practice-contested territory 66
Core values 68
Distinguishing between ethical issues, problems and dilemmas 73
Ethical challenges in the eight domains of practice 75
Models for ethical decision making 78
The inclusive model 80
Conclusion 87

CHAPTER 4 TREADING CAREFULLY: PROFESSIONAL PRACTICE AND ETHICAL


STANDARDS 93

Introduction 94
Codes of ethics: Care or control? 94
The international context 96
The International Federation of Social Workers 96
The regional context 100
The Australian Association of Social Workers 100
The Australian College of Social Work 106
The Aotearoa New Zealand Association of Social Workers 108
The Australian Register of Counsellors and Psychotherapists Pty Ltd 109
The Australian Community Workers Association 111
Harmful practice – a duty to regulate 112
E-professionalism: Standards in a new era 115
Construction of online persona, identity and associated personal disclosures 116
Remote service delivery 116
Conclusion 117

CHAPTER 5 FINDING THE RIGHT MAPS: THE KNOWLEDGE BASE OF PRACTICE 125

Introduction 126
What is knowledge? 126
Defining the terms 127
The social and historical foundations of knowledge 131
Knowledge types and content 133
The sources of knowledge 137
The paradigms influencing knowledge development 141

CONTENTS vii
Using knowledge in practice 144
Evidence-based practice 145
The relationship between theory and practice 147
Practice approaches 149
Systems and ecological perspectives 149
Psychodynamic practice 150
Humanist existential approaches 151
Cognitive and behavioural approaches 152
Radical, structural and critical approaches 152
Postmodern practices 153
The strengths perspective 154
Crisis intervention and task-centred practice 155
Community development 156
Trauma-informed practice 157
Conclusion 158

CHAPTER 6 TRAVELLING MANY PATHS: PRACTICE FIELDS AND METHODS 163

Introduction 164
Fields of practice 164
The health sector 168
Mental health 170
Child protection and juvenile justice 173
The disability field 175
Working with older adults 178
Rural and remote practice 180
Income security and employment services 183
Substance misuse 184
Youth work 186
Environmental and disaster work 187
Choosing a field of practice 189
Methods of practice 190
Levels of intervention 190
Conclusion 193

CHAPTER 7 NEGOTIATING THE MAZE: THE ORGANISATIONAL CONTEXT OF PRACTICE 197

Introduction 198
Characteristics of human service organisations 199
Organisations 199
Human service organisations 200
Purpose 201
The nature of the work 201
Auspice 203

viii CONTENTS
Types of human service organisations 205
Organisational theories 207
The theory of bureaucracy 208
Scientific management 208
Human relations 208
Systems and ecological perspectives 209
Ife’s discourses of human services 210
Working in the human service organisation 212
Tensions and dilemmas 212
Conclusion 220

CHAPTER 8 PLUNGING IN: ENGAGEMENT, ASSESSMENT, INTERVENTION,


TERMINATION AND REVIEW 225

Introduction 226
Exploring the helping process 226
Models of helping 228
The steps of the process 230
Engagement – making connections and building relationships 230
Assessment – making sense of a situation 236
Intervention – moving forward and taking action 242
Termination – tying up loose ends and achieving closure 247
Review – the critical phase of reflective practice 250
Documentation and case records 253
Conclusion 256

CHAPTER 9 DIFFERENT LANDSCAPES: WORKING WITH DIFFERENCE AND DIVERSITY 261

Introduction 262
Conceptualising difference and diversity 262
Defining the terms 263
The parameters of difference and diversity 265
Practice contexts and approaches 274
Anti-oppressive practice 274
Ethnic-sensitive practice 276
Conclusion 278

CHAPTER 10 NEW JOURNEYS 283

Introduction 284
Developing a practice framework 284
Critical reflective practice 287
Use of self 288
Continuing to learn 290
Professional development 290
Field and professional supervision 291

CONTENTS ix
Looking after yourself 291
The futures of practice 294
The aftermath of managerialism 295
A global focus 296
Consumer voice and participation 297
New frontiers 298
Implications for education and ongoing learning 299
Conclusion 300
Glossary 304
Index 310

x CONTENTS
PREFACE
We educate for our future. We hold responsibility for those who will go ahead of us to teach
them well and provide them with a steady compass, a strong guiding light, and sustenance for
the journey. Social work and human service practitioners need to be bred brave and must be
clear in their purpose. In the face of continued inequity and ongoing oppression of the most
vulnerable in our communities, it is often the hands of social workers and human service
workers that provide the lifelines of hope. In writing the fourth edition of this text, we continue
to highlight the urgent need for responsiveness, understanding, compassion and diligence,
within a framework of activism that will always acknowledge the tension between care and
control. While people continue to seek and be denied asylum; while people continue to live in
fear of violence; while people continue to live without food and shelter; while people continue to
die too young – our work is not yet done, and this book will still have a job to do. We hope that
this edition will push the boundaries a little further.

Lesley Chenoweth & Donna McAuliffe


Brisbane, March 2014

xi
ABOUT THE AUTHORS
Lesley Chenoweth is Professor of Social Work and Head of Logan campus at Griffith
University. She has more than 20 years experience as an academic after a long career in human
service in the disability and health sectors. Her current research interests include social work
practice, disability, child protection services and rural communities. Lesley has taught
numerous courses in social work theory and practice and disability studies. She is a consultant
to many government and community organisations. She is a regular invited speaker at
conferences both in Australia and overseas.

Donna McAuliffe is an Associate Professor and Deputy Head of School (Learning & Teaching)
in the School of Human Services & Social Work at Griffith University. She has worked as a
social worker for over 20 years in the fields of community development, mental health and legal
social work. She now specialises in the field of professional ethics, which is the focus of her
teaching and research, but continues to teach courses in social work practice. She is a member
of a number of ethics committees in both academic and practice contexts, and provides ethics
consultation and supervision to human service practitioners and management.

xiv
ACKNOWLEDGEMENTS
The fourth edition of this text is continued testament to the experiences of many social work
and human service students and colleagues who have generously given their stories and ideas
to keep this text current and relevant. Thanks are extended to Matthew Armstrong for inclusion
of important new content on trauma-informed practice and vicarious trauma; to Kathryn Beard
for once again taking on the onerous task of editing and updating references; and to all who
have continued to allow us to use their practitioner and client perspectives in each edition. Our
appreciation to our colleagues at Griffith University who ensure that we stay connected to
practice and research; and of course to our students who continue to inspire us and keep us
believing every day that what we do in social work and human service education is a
worthwhile way to spend our working lives. Our families, partners, children and grandchildren
all play a large part in our understanding of what it is to be human, keep us guessing, and don’t
give us too much room for rest. We love them all for that, and appreciate them for their ongoing
support.

The authors and Cengage Learning would like to thank the following academics for their
incisive comments and suggestions on chapters from the previous edition or draft chapters of
this edition, as well as those academics who provided anonymous feedback:
• Dr Grace Brown – Monash University
• Dr Julie Clark – Griffith University
• Dr Helen Cleak – LaTrobe University
• Dr Patricia Fronek – Griffith University
• Peter Jones – James Cook University
• Jenny Kaighin – Queensland University of Technology
• Shirley Ledger – Central Queensland University
• Alistair Lemmon – Charles Sturt University
• Dr Sonia Martin – RMIT University
• Dr Robyn Mason – Monash University
• Dr Christine Morley – University of the Sunshine Coast
• Dr Tricia Munn – University of South Australia
• Sharlene Nipperess – Deakin University
• Dr Elizabeth Reimer – Southern Cross University
• Dr Sarah Wendt – University of South Australia.

xv
CHAPTER 1
Starting the journey:
An introduction to social work
and human service practice

Aims
to introduce the concept of students as
emerging practitioners
to consider motivations for choosing the path
of social work and human services
to clarify the purpose and domain of social
work and human services
to explore students’ pre-existing knowledge,
values, attitudes and beliefs about the world

1
INTRODUCTION
All stories have to start somewhere. Your story as a practitioner of social work or human
services may have started either quite recently or a long time ago. At some point, you
made a decision to take this particular fork in life’s road. In this chapter, we ask you to
think about your life story and clearly identify what led you to follow a career path of
working with people. You are encouraged to think of yourself as an ‘emerging
practitioner’ and consider how to make the most of your educational experience so that
you can become a competent, reflective and ethical practitioner. This chapter explores
the purpose of social work and human services and discusses the various domains of
practice. You are also challenged to think about what pre-existing knowledge, values and
beliefs you bring on your journey to social work and human service practice. When you
have finished this chapter, you will move on to explore the history of social welfare so that
you can gain an understanding of where you are located in time, what has come before,
and what may lie ahead. You will then look at the ethical foundations of practice, including
how social work and human services are positioned within the broader industry. Following
this, you will learn about the knowledge and theory base of practice, and explore the
diversity of fields and methods that make this work so broad-ranging. The organisational
context of practice will then be presented so that you can think about the types of
workplaces that might employ you as a practitioner, how these are funded and structured,
and who you might be working with. The phases of the helping process will give you a
map of how to think about engaging with people, making assessments of needs and
planning interventions, moving to closure and reviewing what was done. Finally, you will
consider the complex issues of working with difference and diversity, and the importance
of developing a framework for practice that will hone your skills in critical reflection. By the
time you have finished this book, you should have a good understanding of what lies
ahead for your future practice, and will be motivated to learn more.
People choose to work in human services at different points in their lives, and for
different reasons.
Some decide on leaving secondary education, certain that this is the career they
want to pursue, so they begin the journey at an early stage. Others have had previous
jobs or careers and decide to change to human service work much later in their working
lives. It is inevitable that whatever your pathway, you have been influenced by life events,
relationships with others, social changes, economic and political imperatives, and
exposure to experiences that have shaped your values, attitudes and beliefs. You do not
begin with a clean slate – you bring a multitude of experiences that are starting points for
your new journey.
This chapter helps you determine these starting points so that you can make the
most of the lessons you have already learned, the knowledge you have already acquired
and the skills you have already developed. Exploring these starting points gives you a
solid foundation and orients you more strongly as you move forward.

2 The Road to Social Work and Human Service Practice


MAKING THE MOST OF THE EDUCATIONAL
EXPERIENCE
Starting out on a new career path can be exciting, challenging, thought-provoking and at
times daunting. A new world opens up as you begin to engage with literature, theory,
knowledge and approaches to practice. The time you spend as a student is critical in
developing a sense of identity as an emerging practitioner. This is a time in which you are
encouraged to ask questions, read what has been written over decades about social work
and human service practice, critique the theoretical ideas of others, and explore your
areas of interest. The educational experience guides your emerging understanding of
what social workers and human service workers do and orients you to the many and
varied ways and places in which practitioners operate. For you to make the most of the
educational experience, consider the following suggestions:
• Maintain an open mind about the concepts to which you are introduced and the
literature you read so that your focus is not prematurely narrowed and you gain an
appreciation of the breadth and depth of the field of study. Entering education with
a narrow mindset – for example, ‘I am only interested in working with young people
who take drugs so this is all I will read about’ or ‘I am only interested in learning how
to practise as a family therapist’ – can blind you to the many opportunities available.
If you come into study in this area with prior experience (for example, in counselling
or in policy work), it is important that you remain open to new knowledge and focus
on developing an awareness of professional issues for the discipline that you are
moving towards.
• Develop an inquiring mind so that you can ask questions about the literature and
research to which you are introduced. You should not accept everything you read as
being undisputed. Social work and human service practice is contested terrain and
the ability to question using critical thinking is an acquired skill that you should
develop as much as possible.
• Prepare yourself to be challenged about your views of the world and your morals and
values. This work is full of ethical issues. You will learn to articulate your position on
many important areas of social interest as you become more immersed in the
learning experience and more exposed to the viewpoints of others.
• Be prepared to challenge others and learn to do so in a constructive way, mindful at
all times that differences in the cultural experiences of others must be respected.
Listening to different experiences and perspectives helps you become more aware of
cultural sensitivities and to clarify your views and opinions. You do not have to agree
with others, but respectful listening and the ability to respond in a non-discriminating
and non-judgemental way is important.
• Acknowledge that work in social and human services demands rigorous attention to
appropriate standards of practice and ethical conduct. Be prepared through the

CHAPTER ONE
Starting the journey: An introduction to social work and human service practice 3
educational process to engage in debates about the difference between appropriate
and inappropriate behaviour so that you are clear about conduct that could
potentially cause harm to the people with whom you will work.
• Become attuned to the world around you as you learn more about human behaviour,
the dynamics of relationships, the constructions of power and the sources of
structural oppression. Be mindful of what is happening in current affairs, the political
arena and your local and global community. Learn to observe others more closely
and challenge your assumptions in a more critical way.
• Acknowledge that initially you may not feel comfortable with some areas of practice
(for example, mental health, aged care) or you may not want to work with some
people (for example, sex offenders, parents who abuse children). Be prepared to
explore in a reflective way your responses to personally confronting situations so that
you can make informed choices about the different areas of practice. Accept that
assumptions and value judgements can influence your perceptions and minimise
opportunities for learning.
Many of the issues touched on here are given more attention in later chapters of the
book. As a beginning practitioner, you are encouraged to continue reading with these
suggestions in mind.

Developing support strategies


As you make your way along the road to social work and human service practice, you will
come to know others who have walked or are walking the same path. Particularly in the
early stages of practice, it is useful to have others you can talk to, bounce ideas off and
turn to for support if the road becomes rough or if you fear you are losing direction. As a
student, it is important that you develop a support network to sustain you through the
years of study, and you may find that many of the people with whom you make these
early connections will become valued friends and colleagues for life. If you are already a
social worker or human service practitioner, then you may also find it useful to consider
your social support network in the organisational context in which you work. Some
suggestions for drawing up your support network follow.

Social work and human service networks


Other students (peer support)
Other students are on the same journey as you at the same time. They will have some of
the same questions, fears and insecurities about the unknown land lying ahead, and can
share the excitement of new learning. Make an effort to connect with students who are
different from you – perhaps from another culture or from a different age group. This
enhances your learning experience. If you do not have direct contact with other students
or are studying a distance education course, then you may be able to connect with others

4 The Road to Social Work and Human Service Practice


online using the Internet, email and social networking websites. Your fellow students will
be your colleagues of the future so it is important to foster good working relationships.

Educators
Educators in social work and human services (your lecturers and tutors) have travelled the
road before and know the landscape well. They are charged with the responsibility of
ensuring that you receive a sound educational experience and graduate with the
required knowledge and skills for practice. They also have a responsibility to ensure that
when you start working in the field you are competent. Educators have a role to assist
you to find the answers to your questions and should be seen as a valuable resource,
particularly as they generally remain closely connected to practice, are engaged in
ongoing research, or are also practitioners themselves.

Academics and researchers


Academics and researchers are the people whose books you are reading, articles you are
critiquing, theories you are studying, and guidance you are following or discarding.
Although you may not get to know these people personally, you will certainly come to
know them through their work. Some will be important sources of inspiration for the
future. People who have published in social work and human services do so because they
have explored particular areas of interest and want to share these with others through
research and writing. You need to be aware that many contradictory positions are evident
in literature – but this is the value of scholarship. It is also important for academics and
researchers to stay connected to practice so that their work remains reflective of real work
experiences.

Practitioners
Practitioners are in the field doing the work and have also travelled on a similar learning
path before. They will be your field supervisors and educators and will become your
colleagues in the future. They can be important role models and you are encouraged to
meet as many practitioners as possible. Ask them about their work, their motivations and
their challenges. The more practitioners you meet, the better sense you will be able to
make of the range of methods and ways of working that are used in contemporary human
services. You also will get a better sense of the diversity of practice, and come to
understand how practitioners use theory to inform their practice.

Workers from other disciplines


These workers have not chosen the same path as you (or they may have in the past but
have now taken a different direction), yet they can offer valuable insights from their
perspectives about how social workers and human service workers operate. Try asking a
lawyer, a police officer or a psychologist what they think a social worker does and listen
to the responses. Ask a nurse what they know of the work carried out by a disability

CHAPTER ONE
Starting the journey: An introduction to social work and human service practice 5
support worker. These workers have their own areas of knowledge and expertise and
they may be important sources of information or referral in the future.

People who use services


Clients and users of social services will teach you the most about the work you will do in
the future. It is only through listening to the stories of those who have experienced
loss, trauma, disability, alienation, discrimination or isolation that you can ever hope to
respect the uniqueness of an individual’s experiences. These people will also share their
experiences of hope, optimism, resilience, survival and growth, giving you an
understanding of the importance of people realising their potential and the power of
change processes. Not only are clients to be found in hospital wards or in homeless
shelters – they are within reaching distance of all of us, in our social circles, our families
and our workplaces.

Personal support networks


Your families, partners, children and friends will all have views and ideas about your
decision to study social work or human services. Some will have had experiences as
clients or users of services. Some will have no idea about what the work entails and may
express fear about the nature of the work. These people will be valuable supports as you
begin and continue your journey. Some will elect to walk closely beside you and will be
interested and encouraging, while others may express concern or fear. Observe how
others respond to your journey and accept that, as you change and become more self-
reflective and responsive to social issues, some of your close relationships may change as
a result.

FIGURE 1.1 DEVELOPING A SUPPORT STRATEGY

Personal supports

People who use Other


human services students

Workers from SELF Educators


other disciplines

Academics and
Practitioners
researchers

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