GREEN FOUNDATION

FOR SUSTAINABLE
DEVELOPMENT

2023 SUSTAINABILITY REPORT

Table of contents

01 02 03 04 05 06
Overview General information Sustainable Governance Environmental Sustainability Social Sustainability Appendix

5 Message from CEO 12 About the report 36 Management approach 67 Management approach 95 Management approach 121 The presence of typical companies in
Vingroup’s ecosystem in 2023
7 2023 Sustainability Highlights 13 About the Vingroup 38 Sustainable Corporate Behavior 70 Climate Resilience 98 Human Capital Development
122 GRI Indexes
23 Stakeholder engagement 57 Information Security and Data Privacy 82 Water and biodiversity stewardship 104 Employee Welfare and Well-being
124 List of tables used in the report

27 Sustainability strategy and goals 62 2024 Directions and Objectives for 84 Waste management 107 Diversity, equity and inclusion
Sustainable Governance 125 List of figures used in the report

29 Materiality assessment 87 Material Sourcing and Efficiency 109 Product Quality and Customer
Satisfaction
32 Supporting the UN SDGs 90 Responsible Investment
112 Social Responsibility
92 2024 Directions and Objectives for
Environmental Sustainability 119 2024 Directions and Objectives for
Social Sustainability
Glossary
Abbreviation Definition Abbreviation Definition

BOD Board of Directors PIT Personal Income Tax

BU Business Unit SB Supervisory Board

CDP Carbon Disclosure Project SBTi Science Based Targets Initiative

CIT Corporate Income Tax SDG Sustainable Development Goal

COP Conference of the Parties TCFD Task Force on Climate-Related Financial Disclosures

EIA Environmental Impact Assessment tCO2e tons of Carbon Dioxide Equivalent

ESG Environment, Social, and Governance TCP The Climate Pledge

EU European Union UN United Nations

EV Electric Vehicle

GHG Greenhouse Gases

GMS General Meeting of Shareholders

GRI Global Reporting Initiative

HVAC Heating, Ventilation, and Air Conditioning

ISO International Organization for Standardization

IT Information Technology

kWh kilowatt hour

P&L Profit and Loss Center

Chapter 1

Overview
1 Message from CEO
2 2023 Sustainability Highlights
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 5

Message from CEO

At Vingroup, the sustainability of our business operations

is built and reinforced through effective and sustainable
governance strategies.
MR. NGUYEN VIET QUANG Dear Shareholders and Stakeholders, At Vingroup, the sustainability of our Vingroup takes pride in its unwavering
Vice Chairman and Chief business operations is built and reinforced commitment to creating a green future,
Executive Officer In 2023, we navigated through numerous through effective and sustainable persistently pursuing sustainable
challenges. As predicted, it proved to governance strategies. In 2023, we development goals and strategies to
be another arduous year globally, with implemented the “Six Transformations” strongly drive the transition towards a
the world economy enduring significant principle to adapt to operational conditions cleaner and greener world. In our 30-year
setbacks due to the prolonged impact of and practical needs. Our sustainable journey of development, from the first
geopolitical conflicts, monetary tightening governance strategy was strengthened, foundational steps laid in our sustainable
policies in developed nations aimed resulting in positive business performance development roadmap, 2023 marked a
at controlling inflation, and declining that exceeded expectations. In 2023, significant turning point. At the Group’s
consumption trends. In Vietnam, economic Vingroup recorded net revenue of VND 30th anniversary celebration, we began
growth momentum remained stagnant, 161.4 trillion and profit before tax of VND institutionalizing the Environmental –
and businesses encountered numerous 13.8 trillion, contributing approximately Social – Governance (ESG) framework
obstacles. Against this backdrop, Vingroup 1.6% to Vietnam’s GDP. Vingroup stands and synchronously implementing ESG
and its member companies have dedicated as a pioneering enterprise in Vietnam’s objectives across member companies
tremendous effort throughout the year economy on its journey toward global from 2024 onwards, marking the
to achieving multiple positive outcomes, prominence. Looking back at the proud establishment of a “Green Foundation
including economic development aligned milestones in our 30-year history with for Sustainable Development” on our
with sustainable development goals. numerous achievements, Vingroup has journey towards Net Zero and addressing
established itself as a leading enterprise in climate change.
Southeast Asia and has become a positive
representative of Asia in promoting a zero-
emission economy.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 6

Message from CEO

Recognizing concerns about global Establishing our position as a leading efficiently transfer Vingroup employees’
warming, Vingroup is committed to Group in Vietnam, we focus on developing kindness to the community”.
adhering to the fundamental principles of sustainable human resources through
the Paris Agreement on emission reduction. training courses and upskilling programs We at Vingroup believe in providing our
VinFast has made a strong commitment to for our employees. We adopt outstanding shareholders, customers, and communities
achieve net-zero emissions by 2040 after human resource policies, offering attractive with transparency through public disclosure
joining the global climate commitment compensation packages and fair career in line with international sustainability
“The Climate Pledge”. In 2023, greenhouse development opportunities for employees reporting standards. Our 2023 Sustainability
gas emission reduction solutions were at all levels, creating a diverse, equitable, Report, based on the GRI framework, aims
vigorously implemented, ranging from and inclusive work environment. The Group to provide stakeholders with insights into
energy efficiency to increased renewable emphasizes research and development Vingroup’s approach and efforts in our
energy adoption. During 2023, 14,271 tCO2e of community-oriented products, journey toward achieving sustainable goals
were offset thanks to solar power usage implementing practical policies to increase in 2023.
at Vinpearl, Vinhomes, Vincom Retail, and customer satisfaction with our products.
VinUni. 54 out of 83 retail malls of Vincom With the mission “To create a better life Sincerely yours,
Retail were equipped with solar panels. In for people”, Vingroup consistently strives
public passenger transport, VinBus directly to fulfill its corporate social responsibilities
contributed to reducing 14,944 tCO2e in toward partners, customers, and the
atmospheric emissions compared to diesel- community, achieving business objectives
powered buses. On-site waste management while contributing to building a more
and sorting were implemented, with equitable and sustainable society. We
recycled waste accounting for 18.4% of total have established and maintain non-
waste generated. Member companies also profit foundations (VinFuture Foundation, MR. NGUYEN VIET QUANG
actively implemented water conservation For Green Future Foundation, Vingroup Vice Chairman and Chief
measures, with water consumption in Innovation Foundation (VINIF), and Kind Executive Officer
2023 reaching 24,515,585 m3, a reduction Heart Foundation) to serve society and
of nearly 9.8% year-over-year. Additionally, operate for humanitarian and charitable
VinFast, Vinpearl, and Vinhomes also purposes, aiming to “most promptly and
reused a portion of wastewater treated for
green areas irrigation, lawn maintenance,
and internal road cleaning. Wildlife rescue,
conservation, and care activities have been
actively and effectively implemented by
Vinpearl Safari.
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2023 Sustainability Highlights

Sustainable Governance
Contributed approximately Total tax and other legal
56% Diversity in Management

1.6%
obligations

to Vietnam’s GDP 30,904 BILLION

VND
of Governance Body members
are women
05 NATIONALITIES

09 MAJORS
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 8

2023 Sustainability Highlights

Environmental Sustainability

VinBus directly contributed to

18.4% OF THE
76% OF VINFAST’S
1,372,211 Water consumption reduced by Vinpearl River Safari Nam Hoi An

9.8%
reducing TOTAL WASTE SUPPLIERS m3 has rescued over

14,944 tCO2e
was recycled have achieved and maintained
ISO 14001:2015 certification for
of treated wastewater reused

year-over-year 52 ANIMALS
environmental management
in atmospheric emissions
systems
compared to diesel-powered buses

506 NEW Vinhomes achieved VinFast saved over

14,271 tCO2e
Greenhouse gas emissions
54/83 RETAIL

50-100% 2.2
ANIMALS reduced by MALLS
MILLION

42%
born at Vinpearl Safari KWH
offset through solar power of Vincom Retail were equipped
use of sustainable alternative through energy efficiency usage at Vinpearl, Vinhomes, with solar panels
materials in construction solutions Vincom Retail, and VinUni year-over-year
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2023 Sustainability Highlights

Social Sustainability
90% OF
EMPLOYEES 83.4% OF
CUSTOMERS
VinBigdata signed agreements to sponsor Kind Heart Foundation sponsored
specialized medical training for
are satisfied with the working environment satisfied with services and products 146 CANDIDATES FOR
MASTER’S SCHOLARSHIPS
200 YOUNG
DOCTORS

150 CANDIDATES FOR PHD

SCHOLARSHIPS at district hospitals in mountainous,
border, and island regions across 28

90
disadvantaged provinces
CANDIDATES FOR POST-
DOCTORAL SCHOLARSHIPS

Built Awarded over Constructed Provided free cataract Sponsored surgeries for birth defects

10 23
surgeries and eyeglasses to and cancer treatment for

9,100
NEW SCHOOLS SWIMMING

4,700 270
AND BOARDING POOL
ELDERLY AND
HOUSES DISADVANTAGED STUDENTS CHILDREN
scholarship for children’s drowning prevention
and

320 BICYCLES

to disadvantaged students with

excellent academic performance
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 10

2023 Sustainability Highlights

Social Sustainability Maintained and expanded network of Launched “Right Medicine for Children” Assisted over Constructed

1,500 2,500 386 11

project for genetic screening of CLEAN WATER
VILLAGE INDIVIDUALS/ CHARITY
disadvantaged children with epilepsy HOUSES FOR SUPPLY
MIDWIVES FAMILIES
THE POOR SYSTEMS
in ethnic minority areas in difficult circumstances and

03 RURAL BRIDGES IN DISADVANTAGED

MOUNTAINOUS AREAS

150,000 TET Vinhomes sponsored the renovation Provided monthly support for nearly Provided monthly living assistance for

400 1,962
HOLIDAY GIFT of dilapidated houses for
VIETNAMESE
packages to disadvantaged people
500 HOUSEHOLDS
HEROIC MOTHERS CHILDREN

and regular support for

in Dinh Hoa district, Thai Nguyen province

52 CHARITABLE
FACILITIES
Chapter 2

General information
1 About the report 4 Sustainability strategy and goals
2 About Vingroup 5 Materiality assessment
3 Stakeholders engagement 6 Supporting the UN SDGs
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 12

About the report

Reporting purposes This Sustainability Report has been prepared with reference to the Global Reporting Initiative
(GRI) Standards and the United Nations Sustainable Development Goals (UN SDGs). The Reporting Scope The report covers the period from January 1, 2023, to December 31, 2023, encompassing
the activities of the Group and its member companies.

and relevant report presents an in-depth analysis of material issues across three aspects: Environment
– Social – Governance (ESG). This marks the second year of the Vingroup having produced

frameworks a sustainability report independent from the Annual Report aiming to share and provide
stakeholders with insights into Vingroup’s approach and efforts in our journey toward
achieving our sustainability target in 2023.

Information The information and data cited in this report are sourced from official documents, annual
reports of the Group and member companies, as well as other ESG information collected Access to the report The electronic version of this report is available in both Vietnamese and English. Please
view and download this report from the official website of Vingroup.

Resources and compiled by Vingroup.

Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 13

About the
Vingroup Joint Stock Company (abbreviated as “Vingroup” or “the brands. With a commitment to sustainable and professional
Group”) is one of the largest companies by market capitalization on development, Vingroup continuously develops and expands its
the Vietnam Stock Exchange. Vingroup originated in Vietnam in the business areas.
Tourism and Real Estate sectors with the Vinpearl and Vinhomes

Vingroup
Vingroup operates in three core pillars

PILLAR A: PILLAR B: PILLAR C:

INDUSTRIALS - REAL ESTATE AND SOCIAL
TECHNOLOGY SERVICES ENTERPRISE

General information

Company name Business registration number and tax code

VINGROUP JOINT STOCK COMPANY 0101245486

Stock Code Head Office

VIC No. 7, Bang Lang 1 Street, Vinhomes Riverside Urban Area, Viet
Hung Ward, Long Bien District, Hanoi, Vietnam
Charter capital
VND 38,785,833,060,000 (as of January 10, 2024)

Contact Information
Phone Fax Website
(84-24) 3974 9999 (84-24) 3974 8888 www.vingroup.net
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 14

About the Vingroup

Vingroup Ecosystem
Pillar (A) Industrials - Technology

1 VINFAST
vinfastauto.com
A smart all-electric vehicle manufacturer with a mission for a green future for everyone. On
October 11, 2023, VinES (VinES Energy Solutions JSC) merged with VinFast to strengthen
technology control and focus resources on battery research and development for VinFast
electric vehicles.

2 VinITIS 3 VinHMS
Provides IT services and infrastructure vinhms.com
foundation for the Group’s operations. Provides high-quality technology
products to optimize business
operations.

4 VinAI 5 VinBigdata
vinai.io vinbigdata.com
Conducts in-depth research, builds Researches and develops advanced
and develops AI applications. products and solutions based on Big
Data and Artificial Intelligence.

6 VinCSS 7 VinBrain
vincss.net vinbrain.net
Provides comprehensive cybersecurity Provides AI-enabled products and
services and passwordless strong platforms for healthcare and human
authentication solutions. life improvement.
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About the Vingroup

Vingroup Ecosystem
Pillar (B)Real Estate and Services

1 Vinhomes 2 Vincom Retail

vinhomes.vn vincom.com.vn
System of apartments, villas, and Vietnam’s shopping, entertainment,
commercial townhouses with and dining paradise.
premium services.

3 Vinpearl 4 Vinhomes Office Leasing

Vinpearl.com vinhomes.vn
System of five-star hotels and Premium office leasing system.
resort destinations.

5 VinWonders 6 Vinhomes IZ (VHIZ)

Vinpearl.com vinhomes.vn
Vietnam’s leading Industrial real estate system.
entertainment brand.

7 Vinpearl Golf 8 Vinhomes Serviced Residences

Vinpearl.com vinhomes.vn
Premium golf course system. System of high-end serviced
apartments and villas for lease
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 16

About the Vingroup

Vingroup Pillar (C) Vinmec Vinschool Vinbus VinUni

1 2 3 4
vinmec.com vinschool.edu.vn vinbus.vn vinuni.edu.vn
Social Enterprise
Ecosystem International general hospitals and
clinics system.
High-quality K-12
education system.
Pioneering, promoting, and creating
modern, civilized green public
Elite University - Training ground for
future talents.
transportation trends in Vietnam.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 17

Vision, mission and core values

INTEGRITY:
INTEGRITY lays the foundation for Vingroup
where we strictly respect and comply with all
applicable laws and ethical standards, putting
the interests of our customers first.

VISION
With the aspiration to be a pioneer and the capability to deploy sustainable investment
and development strategies, Vingroup focuses on three pillars: Industrials – Technology,
Real Estate and Services, and Social Enterprises; and will continue to innovate in building
an ecosystem of high-quality products and services that improve the lives of all people, CREDIBILITY CREATIVITY
and enhance the international reputation of Vietnamese brands.
Vingroup protects its CREDIBILITY as one Vingroup sees CREATIVITY as a
would protect one’s honor, continuously vital catalyst for growth, embracing
strengthening its deployment readiness its entrepreneurial spirit to build an
and competence in execution, sparing no enterprise of continuous improvement
effort in delivering on its commitments

MISSION Core values

To create a better life for all people.

COMPASSION SPEED
Vingroup nurtures its relationships with Vingroup values Speed and Efficiency
CORE VALUES compassion, treasuring human capital as as the principles of decision-making
its most valuable asset and harmonizing – “Fast to Decide, Fast to Invest, Fast
Embracing discipline and professionalism, Vingroup strives to uphold these six core values:
benefits to all the stakeholders on the to Deploy, Fast to Sell, Fast to Change,
basis of fairness, integrity and solidarity. and Fast to Adapt”.

QUALITY
Vingroup’s commitment to high quality
in its operations is expressed as:
“Best in People, Best in Products and
Services, Best in Quality of Life, and
delivering the Best for Society”.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 18

Our footprint
Vingroup’s business network extends across all key regions in the
country. As of December 31, 2023, Vingroup and its subsidiaries
have projects or operations in all 63 provinces and cities nationwide.

For details about notable companies in Vingroup’s ecosystem,

please refer to Appendix 3. The presence of notable companies
in Vingroup’s ecosystem in 2023.
The Netherlands

Canada France

Germany India

The U.S
Vietnam

In addition, Vingroup also expanded

its business operations internationally,
mainly production and distribution of
electric cars in North American and
European markets.
The prsence of VinFast in 2023
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 19

Other footprint highlights in 2023

Industrials - Technology

VINFAST VinFast marked a significant milestone as the VINBIGDATA VinBigdata mastered the core layer of the VINCSS VinCSS achieved new progress in product
vinfast.vn largest Vietnamese brand listed on the US stock vinbigdata.com ChatGPT model with ViGPT, attracting over 22,000 vincss.net commercialization in international markets,
exchange. Simultaneously, it launched a product registration users. affirming its leading position in Asia-Pacific for
range including 07 all-electric SUV models and passwordless strong authentication, earning
approached several new markets. Frost & Sullivan’s 2023 Asia-Pacific New Product
Innovation Award.

VINBRAIN VinBrain collaborated with prestigious partners,

vinbrain.net launched breakthrough AI solutions in healthcare,
and received global recognition for scientific
research from reputable organizations, including
DrAidTM Cancer Diagnosis and Treatment product
suite; DrAidTM Enterprise Data Solution (centralized
medical data management).

VINAI VinAI maintained its position in the Top 20 global

vinai.io technology companies in artificial intelligence research,
publishing 27 papers at leading world conferences
such as CVPR, ICCV, NeurIPS in 2023, bringing the total
number of globally recognized works to over 130 after
more than 04 years of operation.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 20

Other footprint highlights in 2023

Real estate and Services

VINHOMES
vinhomes.vn Vinhomes marked its 10-year VINPEARL
Vinpearl.com
Vinpearl marked 20 years of creating
“Elite Destinations” on Vietnam’s
VINCOM RETAIL
vincom.com.vn
Vincom Retail recorded unprecedented
revenue and profit since its
brand anniversary tourism map. establishment, while pioneering new
experience trends and retail real estate
with notable highlights and prominent projects at Vinhomes models.
Ocean Park 2 and 3, delivering nearly 15,000 housing units
across nationwide urban areas, affirming its pioneering
leadership position in Vietnam’s real estate sector.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 21

Other footprint highlights in 2023

Social enterprise

VINMEC
vinmec.com
Vinmec Times City and Vinmec Central Park
became the first institutions in Southeast Asia to
VINSCHOOL
vinschool.edu.vn 02 NEW SCHOOL
FACILITIES
Vinschool expanded its scale, inaugurating 02 new school facilities in Thu
Duc City and Ho Chi Minh City. In 2023, Vinschool had 02 more facilities
join the Cleveland Clinic network, a world-leading accredited by the Council of International Schools (CIS), bringing the total
healthcare system; enhancing treatment quality
and international-standard doctor training. 10 ACCREDITED
FACILITIES
number of accredited facilities to 10, helping affirm the international standards
of this education system.
Vinmec also collaborated with VinUniversity and
GE Healthcare to inaugurate the region’s most
modern Advanced Imaging Education Center.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 22

Awards and Accolades

Vingroup was recognized by CFI (Capital Finance International, a The Dot Property Vietnam Awards 2023 honored Vinhomes in
2023 Best Sustainable global media and consulting organization specializing in finance, Leading Real Estate the “Sustainable Leadership Awards” category for its significant
Development Strategy in business, and economic issues) as a multi-sector corporation Enterprise in Sustainable contributions to creating Vietnam’s most livable and prestigious
Vietnam aiming to bring a better life for everyone, with services and products Development urban areas.
in three areas: industrials and technology, real estate and services,
and social enterprises.

Surpassing many major names across Southeast Asia, including

ASEAN Sustainable Indonesia, Malaysia, Philippines, Thailand, and Vietnam, Vingroup
Vingroup, VinFast, and Vinhomes won 5 gold medals in Asia’s Best Technology Award won the AIBP ASEAN Tech for ESG Award 2023. This is an annual
Company Awards from FinanceAsia, recognizing these brands’ 2023 award held by the ASEAN Innovation Business Platform (AIBP).
Five gold medals -
Best Companies in Vietnam comprehensive contributions in the Asia-Pacific region. Including: The award demonstrates the Group’s commitment to integrating
Best Managed Company in Vietnam; Best Investor Relations in sustainability standards into core business strategies, contributing
Vietnam; Best ESG in Vietnam; Best DEI (Diversity, Equity, and to creating a better future across the region.
Inclusion) in Vietnam; Best Real Estate Company in Vietnam.

Vinmec received the Best Managed Companies certification for

2023 Best Sustainable two consecutive years - part of Deloitte’s Global award system for
Vingroup was honored by Vietnam Economic Times in the Top Development Strategy in the world’s best-managed companies, with strict evaluation criteria
TOP 10 10 Vietnamese Excellent Brands 2022 - 2023 for its excellent Vietnam built on nearly 30 years of global operational experience.
Vietnamese Excellent Brands and impressive business operations, pioneering innovation,
2022 - 2023 commitment and implementation of sustainable development
action plans, environmental improvement, while strengthening
policies toward employees and communities.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 23

Stakeholder engagement
Stakeholder engagement is a crucial part customers and residents, local communities,
of the sustainable development process, state regulators, employees, partners, and
ensuring that all stakeholders participate suppliers. The Group applies a tailored 1
in decision-making, thereby enhancing engagement approach for each stakeholder
support and minimizing potential risks. group. Shareholders
& investors
Vingroup identifies key stakeholders
including shareholders and investors,
6 2

Partners & Customers and

Suppliers Residents
The Group always listens and
incorporates feedback from all STAKEHOLDERS

stakeholders to achieve sustainable

development goals effectively. 5 3

Employees Local
communities

State management
agencies
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 24

Stakeholder engagement
Table 1. Stakeholder Engagement

Stakeholders Stakeholder concerns Engagement forms Vingroup’s goals and actions

Shareholders & investors • Business performance; • Organize annual general meetings of shareholders; • Implement transparent and fair governance to protect • Create opportunities for shareholders and investors to
shareholders’ interests; meet the Board of Directors to learn about the Group’s
• Dividend payment; • Organize meetings to report business results and publish quarterly business strategy;
financial reports; • Disclose information and promptly seek shareholders’
• Corporate governance; opinions on important decisions through the annual • Ensure transparency in social and environmental
• Attend seminars organized by major domestic and foreign general meeting of shareholders or in writing; strategies.
• Transparency and regulatory compliance; securities companies to update information for investors;
• Environmental impact; • Organize tours of Vingroup enterprises and ecosystems;
• Supply chain management; • Exchange programs, Vingroup website, answer questions and
concerns of shareholders and investors via email [email protected]
• Human resource management;

• Community engagement.

Customers and Residents • Commitment to product/service quality; • Website and newsletter; • Make commitments on product and service quality; • Demonstrate trustworthiness in all interactions with
customers. Make every effort to fulfill commitments to
• Easy access to product/service information • Direct interaction and social media with customers; • Bring the best experience to customers; customers;
through channels;
• 24/7 hotline for customer care; • Improve design, landscape, living environment and • Predict market trends to improve service quality and
• Supported with fast, accurate information, amenities. Collaborate within the Group’s ecosystem provide superior products and services, and customize
quality advice to make decisions on choosing • Loyalty program; to encourage customers to create convenience and products based on customer needs;
products/services; superior value for customers/residents;
• Vingroup ecosystem programs;
• For tenants in the Commercial and Retail Center: regularly
• Ensuring health and safety; • Consider integrity as the foundation for business organize large-scale events to attract customers;
• Customer/resident satisfaction surveys;
operations and put customers first. Maintain a friendly,
• Sustainable materials and products; respectful and supportive attitude towards customers; • For residents of Vinhomes urban area: regularly organize
• Vinhomes: Condominium conference meetings.
community programs to connect residents, creating a
• Good customer care, quick and convenient • Listen to customers to understand their needs and civilized living environment.
complaint and warranty resolution, clear terms. balance their interests with the Group’s interests,
while providing a team of highly qualified consultants
to provide accurate information;
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Stakeholder engagement
Table 1. Stakeholder Engagement

Stakeholders Stakeholder concerns Engagement forms Vingroup’s goals and actions

Local communities • Environmental, climate, waste, energy issues; • Volunteering, philanthropic investment; • Conduct research and assess environmental and • Promote commitment to social responsibility and
community impacts before implementing projects; sustainable development of products and services,
• Community engagement, volunteering; • Meetings, conferences, forums and dialogues with communities/ focusing on people, for a better life for everyone;
regulatory agencies. • Build iconic projects in localities where Vingroup
• Employment and labour; operates, thereby actively enhancing the image and • Regularly exchange and coordinate with local
promoting a high-quality, cultural, and unique lifestyle; management agencies to improve the environment and
• Economic development, local infrastructure.
invest in developing local infrastructure;
• Fully comply with legal regulations on environmental
protection, climate, waste and energy. Conserve natural • Mobilize local labor force, create new jobs and improve
resources and protect the natural environment, develop social welfare in areas where Vingroup operates;
ecological, green and smart cities, and aim for zero net
emissions by 2050; • Participate in social and charitable activities, helping
disadvantaged people in society.

State management agencies • Compliance with environmental, climate, waste • Meetings with local authorities; • Participate in conferences and seminars organized • Contribute ideas to draft policies and legal documents;
and energy laws; by state management agencies or organizations and
• Official written or oral statements; associations to contribute ideas to develop the industries • Propose appropriate solutions and policies that have
• Employment and labor; in which Vingroup is actively participating; an impact on businesses, customers, industries and
• Trade associations and public policy organizations. communities to management agencies.
• Taxes; • Closely monitor compliance with Government policies
and regulations;
• Compliance with anti-corruption laws;

• Contribution to the development of public

policy.
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Stakeholder engagement
Table 1. Stakeholder Engagement

Stakeholders Stakeholder concerns Engagement forms Vingroup’s goals and actions

Employees • Competitive salaries and benefits; • E-newsletters, team and company-wide meetings, social media; • Consider employees as Vingroup’s most valuable asset; • Apply superior human resources policies, good treatment
and fair career development opportunities for employees
• Diverse and comprehensive employment • Management emails and letters; • Build a professional, dynamic, creative and humane at all levels;
opportunities; working environment;
• Hotlines; • Focus on organizing collective activities, cultural and
• Opportunities to learn and grow; sports activities to increase cohesion among employees.
• Personal and professional development training.
• Charity;

• Health and safety;

• Employee benefits

Partners & Suppliers • Environmental impact; • Email, letter; • Maintain relationships with suppliers and business • Respect and commit to ensuring the security of
partners based on respect, fairness, transparency and partners’ information.
• Human rights; • Hotline; mutual benefit;
• Raw materials; • Meetings, conferences; • Select suppliers based on criteria including compliance
with laws and human rights as well as commitment to
• Supplier diversity; • Periodic evaluation.
environmental protection and sustainable development;
• Supply chain management;

• Transparency and disclosure.

Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 27

Sustainability strategy and goals

As one of Vietnam’s largest private Vingroup focuses on minimizing the negative impacts of business
operations on the natural environment, including efficient energy
We acknowledge the need to drive our business context toward
ESG values and have tangibly adopted strategic ambitions that
economic groups, we recognize that management, sustainable resource use, greenhouse gas emission
reduction, and increased use of renewable energy.
are both responsible and aligned with recognized international
frameworks and voluntary principles such as Global Reporting
sustainability strategy plays an extremely We support the UN Global Compact’s 10 principles on human
Initiative (GRI), Task Force on Climate-related Financial Disclosures
(TCFD) in line with Securities and Exchange Commission (SEC)
important role and is an indispensable rights, labor, environment, and anti-corruption. We also participate reporting initiatives, UN Global Compact’s 10 principles (UNGC),
in collaborative projects to promote the UN’s broader development Science Based Targets initiative (SBTi), Carbon Disclosure Project
component of our business strategy. goals, particularly the Sustainable Development Goals. (CDP) frameworks and principles, and Greenhouse Gas Protocol.

We nurture and promote diversity, equity, and inclusion in our The Group’s sustainable development strategy ensures balance
business ethics comprehensively and transparently. The human and harmony of stakeholder interests to optimize economics, and
element always leads Vingroup’s business decisions - we encourage grow effectively and sustainably, focusing on 3 pillars: Environment
innovation, aspiration, and unity in work among our staff. We ensure – Social – Governance (ESG).
all our activities meet high health and safety standards, implement
strict risk management measures, work in mutual relationships
with communities, and promote local development capacity by
supporting social enhancement programs.
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Sustainability strategy and goals

Sustainable development Table 2. Sustainability Strategy and Objectives

goals based on the 3 pillars Pillar Commitment Sustainability Strategy and Objectives

E-S-G are “core elements” Environment Creating a green future • Fully complying with environmental protection regulations in
business operations.
• Conserving resources, limiting emissions, creating green
products, nature-friendly living spaces, contributing to biodiversity

in the Group’s development • Implementing circular economy through on-site waste sorting
protection.

• Continuously improving environmental performance, minimizing

strategy, promoting
and material recycling; Gradually phasing out and completely
eliminating single-use plastics in business operations by 2030. impacts through environmentally friendly technologies.

competitive advantages • Targeting net-zero emissions by 2050 as committed by the

Vietnamese Government at COP26.
• Developing and implementing supply-related policies for
sustainable, responsible procurement.

to achieve long-term, • Increasing renewable energy use to contribute to building a

comprehensive prosperity
sustainable future.

and sustainability. Social Creating a united, strong work • Implementing superior HR policies, good benefits, and fair career • Focusing on sustainable human resource development through
environment for community development opportunities for employees at all levels; training for all employees.
prosperity
• Creating a united, strong, diverse, equitable, and inclusive work • Developing community-friendly products.
environment for all Vingroup employees.
• Improving social welfare in areas where Vingroup operates.
• Fostering unity through collective and community activities.
• Demonstrating social responsibility towards partners, customers,
• Aiming for a future with zero accidents and injuries in the colleagues, and communities.
workplace.

Governance Sustainable Corporate • Continuously innovate and improve the corporate governance system.
Governance
• Comply with legal regulations, implement ethical standards in business activities, ensure transparency and integrity.

• Improve risk management capacity and information security..

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Materiality assessment
Vingroup continuously reviews its operations and maintains Materiality assessment process
dialogue with stakeholders to identify material issues facing the
Group. These issues are ranked based on stakeholder interests
and impact on Group operations, helping us prioritize action plans

01
Build a list of material topics based on 3 main sources:
and resources. Identifying
General issues Industry issues Organizational issues
Vingroup conducts materiality assessments based on stakeholder
material topics
• Sustainability frameworks: GRI, TCFD, • Business characteristics of the Group’s sustainable development
expectations and references to relevant sustainability frameworks
UN SDGs, CDP, among others; Group’s sectors and fields; strategy; Feedback from shareholders,
including but not limited to: Global Reporting Initiative (GRI), Task
investors, and other stakeholders.
Force on Climate-related Financial Disclosures (TCFD), SEC • Legal regulations, economic and • Reporting issues of Groups and
reporting initiatives, 17 UN Sustainable Development Goals, Carbon social issues; businesses in the same field
Disclosure Project (CDP), etc.
• Latest trends in sustainable
development

02 Assessing the importance

of material topics to
• Create a list of material issues for stakeholders.

• Interact with and understand stakeholder perspectives.

stakeholders • Evaluate the importance of material topics to stakeholders.

03 Assessing impact of material

topics on Vingroup’s
• Evaluate impacts (both negative and positive) of material topics on social, environmental, and financial aspects of the
Group in the short and long term.

business operations • Assess the financial impacts of sustainability in creating economic value for the Group.

04 Selecting important
material topics
Select and shortlist important material topics for the Group. Develop and implement sustainable development action plans
for these material topics.
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Materiality assessment

List of material topics

The identification and assessment of material topics in sustainability Table 3. List of Material Topics
practice helps Vingroup focus on the most important topics while
improving its ability to meet stakeholder requirements and enhance 1 Climate Resilience • Climate resilience is organizations’ ability to cope with, adapt to, and recover from climate change impacts. This includes both
long-term reputation and value for the Group. Material topics will be minimizing damage from extreme weather events and long-term climate change, as well as taking advantage of opportunities
reviewed and updated annually by the Group to ensure alignment that climate change may bring.
with business operations and stakeholder expectations
• For the material topic of “climate resilience”, Vingroup will focus on aspects including:

» Measurement of direct and indirect greenhouse gas emissions;

» Greenhouse gas emission mitigation;

» Energy conservation;

» Green transportation.
ENVIRONMENTAL

Water and • Water stewardship includes water consumption and solutions for efficient water use.
2
Biodiversity Stewardship
• Biodiversity stewardship includes the Group’s solutions and contributions to wildlife conservation efforts.

3 Waste management Wastewater and waste management includes managing and treating wastewater, solid waste, and air pollutants generated from
Vingroup’s operations through minimizing, recycling, and reusing hazardous waste, non-hazardous waste, and treating wastewater to
meet standards.

Material Sourcing Vingroup’s capability in effectively managing consumption of critical resources through product design, manufacturing, and end-
4
and Efficiency of-life management, such as promoting procurement from local suppliers, using recycled and renewable materials, reducing use of
primary materials (dematerialization), maximizing resource efficiency in production, and investing in research and development of
alternative materials.

5 Responsible Investment Vingroup’s environmental impact management capability is achieved through investment activities via screening, selection, monitoring,
and cooperation with suppliers to ensure resilience to external risks.
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Materiality assessment

List of material topics Table 3. List of Material Topics

6 Human Capital Development • Vingroup’s capability in maintaining widely accepted labor standards in the workplace, including compliance with labor laws as
well as international norms and standards.

• Addressing discrimination issues based on race, gender, ethnicity, religion, and other related factors.

• Vingroup’s ability to ensure cultural activities, recruitment, training, and promotion includes building a diverse and competent
workforce.

7 Employee Welfare and Well-being Vingroup’s capability in creating and maintaining a safe and healthy work environment, free from injuries, fatalities, and illnesses.
SOCIAL

8 Diversity, equity and inclusion Vingroup's capability in creating and maintaining a non-discriminatory work environment in recruiting, training, and promoting individuals
regardless of race, color, religion, or any other status.

9 Product Quality and Managing products and services to meet customer expectations regarding health and safety, including issues related to legal liability
Customer Satisfaction as well as managing product recalls and chemical content.

10 Social Responsibility Managing relationships between Vingroup and communities where the Group operates, such as socio-economic impacts, community
engagement, environmental justice, local workforce training, and impact on the local business environment.

11 Corporate Behavior • Vingroup’s capabilities related to business ethics in risk and opportunity management, including issues such as fraud, corruption,
bribery and facilitation payments, fiduciary responsibility, and conflicts of interest.

• Vingroup’s views and practices on compliance with domestic and international environmental laws.
GOVERNANCE

• Tax strategy, economic development contribution, and transparency of Vingroup.

12 Cybersecurity and Data Privacy Protecting organizational and customer information to enhance trust and manage risks related to breaches and leaks of sensitive and
confidential information (e.g., personally identifiable information (PII), proprietary data, intellectual property).
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Supporting the UN SDGs

In 2015, the United Nations established the 17 Sustainable Table 4. Supporting the UN SDGs
Development Goals (SDGs) which provide the goals and roadmap
for sustainable development in all three dimensions, namely Relevant UN SDGs Vingroup’s Contributions Linked to material topics
economic growth, social coverage, and environmental protection.

With the goal to become a global Group, we understand that We focus on health and well-being in our operations by promoting welfare in the workplace for employees and contractors. • Human Capital Development
integrating the United Nations Sustainable Development Goals Furthermore, we continuously develop and improve products for a better life and better health for customers.
into our value chain and operations is inevitable, not only helping to • Employee Welfare and Well-being
bring positive impacts to our society but also helping our activities At Vingroup, we prioritize gender diversity and aim to increase the percentage of women leaders at all levels. In addition, we are • Diversity, equity and inclusion
and operations by following the proposed strategy. committed to empowering women in society through various social investment projects.
• Product Quality and Customer
The table below presents the most relevant sustainable Satisfaction
With operations in all of Vietnam’s 63 cities and provinces, we created work for more than 53.5 thousand employees.
development goals and the Group’s contributions to these goals: We also protect labor rights in the workplace, equal pay for work, and equal value. • Social Responsibility

Last but not least, we promote social inclusion of all people, regardless of age, gender, disability, race, ethnicity, origin, religion, or
status.

Find out more on page 93 - 119.

We create green products, and living spaces close to nature, contributing to environmental protection. • Social Responsibility

We also support community activities and bring a positive impact to society.

We utilize technology in our operations to practice responsible production.

Find out more on page 112 - 118.

We manage and minimize GHG emissions to address climate change. At Vingroup, we provide training programs, and educational • Climate Resilience
campaigns to raise awareness among Vingroup’s employees and leadership about climate change and encourage sustainable
• Water stewardship and biodiversity
practices. We also invest in and apply technology to increase resource efficiency.
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Supporting the UN SDGs

Table 4. Supporting the UN SDGs

Relevant UN SDGs Vingroup’s Contributions Linked to material topics

The Group collaborates with relevant stakeholders including government agencies, local communities, nongovernmental • Waste management
organizations, Universities and Research Institutions to develop innovative solutions and share best practices in, aligning with
• Material Sourcing and Efficiency
our sustainability targets in environmental protection.
• Responsible Investment
Find out more on page 65 - 92.

Integrity and ethics are at the heart of Vingroup’s business operations. We have established the Code of Conduct to enable • Corporate Behavior
employees at all levels to work with ethics, transparency and equality. We have also established the Risk Management Process
• Cybersecurity and Data Privacy
to prevent and minimize inherent risks that are able to incur to manage unpredictable incidents.

Furthermore, we recognize that it is crucial to provide protection for data on our suppliers, partners, customers, employees, and
operational processes. Therefore, we strive to develop and enhance cyber data protection systems for all our stakeholders.

Find out more on page 34 - 64.

Chapter 3

Sustainable governance
1 Management approach
2 Topic G1 - Corporate Behavior
3 Topic G2 - Cybersecurity and Data Privacy
4 2024 Directions and Objectives for Sustainable Governance
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After the COVID-19 pandemic,

economic recession, political
crisis, and climate change have
emphasized the need for businesses
to conduct regular health checks
and improve governance with a
focus on sustainability.

Strong governance is key to attracting our originality, and by taking on new

investment, driving profitability, and challenges. Vingroup strives to not only
achieving sustainable growth for any be addressed for its size and profitability
business. but also for the strong governance, value,
and work ethics of its people.
At Vingroup, we will continue to provide
new value to our customers by fully
leveraging our strengths, as well as
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Management approach
Vingroup’s business activities take place
on a large scale, not only in Vietnam but
corporate governance practices in order
to ensure operational efficiency and long- 2023 Directions and Objectives for Sustainable Governance
also in other countries, in a complex, term value creation for all stakeholders.
volatile and constantly changing context. Vingroup has also integrated corporate During 2023, we have proceeded to set the following four sustainable governance directions
Accordingly, Vingroup must take into governance, risk management, and
account the different laws and regulations compliance operations in order
imposed by each country and economy. to enable systematic and efficient
Therefore, the Group faces a key challenge management, increase competitiveness,
of ensuring stakeholders, particularly and promote long-term sustainability. At
the government sector, investors, and the same time, we aim to create value 1 2 3 4

society, that our operations will comply for the environment, society, and other Maintaining the holding Pursuing growth in both Emphasizing efficiency, Focusing on developing
company model, breadth and depth reinforcing the “Five Transformational next-generation leaders,
with applicable laws, “To create a better stakeholders to navigate our business
making each P&L more Principles” (Empowerment - prioritizing internal training.
life for people”. towards sustainable growth. independent Standardization - Simplification
-Automation - Optimization) in
business management and
Vingroup has always adhered to ethical, operation
transparent, honest, and responsible

to fulfill the following objectives

Diversify product and service Continue to standardize the Commit to complying with the law, Strengthen cybersecurity
offerings, improve business governance model, promote preventing risks, ensuring benefits, and privacy protection for
performance, and positively corporate culture, ethical standards and a transparent and equal business stakeholders
contribute to the national economy. to base a solid foundation for environment for stakeholders.
sustainable development.

Vingroup’s sustainable governance is referenced to 03 of the 17 UN SDGs.

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Management approach

Material Topics and Initiatives

The long-term sustainability of our governance, prudent risk management, of Governance, including G1 - Sustainable Table 5. Material topics and initiatives – Governance pillar
business is driven at the highest level and a safe cybersecurity system. Corporate Behavior and G2 - Information
of the organization through a strong Following our materiality assessment, we Security. Materiality topics Code Initiatives
and effective Board, good corporate have defined two material topics in terms
Corporate governance: We promote greater autonomy and decentralization,
as well as the continuous restructuring of the centralized governance model,
G1.1
to create a system that provides more autonomy for each business segment.
G1 - Sustainable G2 - Information
Under the new model, subsidiaries will become independent profit-and-loss
Corporate Behavior Security
centers, or “P&Ls”, while their parent company, Vingroup Joint Stock Company,
plays the role of strategizing, evaluating, and managing subsidiaries.

Risk management and compliance: We build a risk management framework in

accordance with international rules and standards (ISO 31000) while ensuring
G1.2
G1 – Sustainable that it is suitable to the Group’s corporate structure and the business environment
Corporate Behavior in Vietnam.

Transparency: We adhere to the law to assure honesty, transparency, and

G1.3 consistency in handling inquiries, disclosing information, and managing
communications with shareholders, investors, and other interested parties.

Contributing to economic development: We constantly improve the

efficiency of production and business activities, actively contribute to the
G1.4
development of the economy, and commit to complying with regulations
and financial obligations to the State.

Information Security: We digitize the governance operation not only to

G2.1 simplify and standardize the business model but also to protect the data and
information of Vingroup and our stakeholders.
G2 – Information Security
and Data Privacy
Privacy Protection: We establish the Privacy Policy to ensure that all business
G2.2 activities of the Group meet international standards on data protection.
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G1 – Sustainable Corporate Behavior

G1.1 – Corporate governance

5 1
Governance principles To make transparent To ensure equal
the operations of the treatment among
At Vingroup, we are committed to strong applying to all employees. We provide our
Group Shareholders
corporate governance practices that are employees with training on how to apply
designed to maintain high standards of the Code of Conduct and conduct annual
oversight, accountability, integrity, and assessments to ensure they understand
ethics, while promoting long-term growth and comply with it.
in shareowner value.

These standards are reflected in our Code

of Conduct and Core Values of Vingroup,
GOVERNANCE
4 PRINCIPLES 2
Vingroup’s governance is built upon five principles:
To ensure proper To ensure the rights
governance of the Shareholders
structure and the Group

To ensure performance
of the BOD, the
Supervisory Board
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G1 – Sustainable Corporate Behavior

Governance model
GENERAL MEETING SUPERVISORY
OF SHAREHOLDERS BOARD
Vingroup’s core areas are operated Vingroup’s corporate governance model
independently by independent profit adheres to management layers as
and loss centers (P&Ls), with separate recommended by international practices FINANCE DIVISION
accounting and self-responsibility for and is tailored to our specific business
business plans and results. The corporate context. In 2023, Vingroup conducted
BOARD OF INTERNAL
divisions in Vingroup JSC, the parent a regular review and implemented DIRECTORS AUDIT
STRATEGIC
PARTNERSHIPS DIVISION
company, provide support, supervision, necessary adjustments, adopting agile
and operational guidance to the P&Ls. They digital management methods aligned
also play a leading role in the committees with the Group’s growth potential and LEGAL DIVISION

and working groups to assess, monitor, business requirements to optimize

and make decisions regarding the Group performance. COPORATE
MANAGEMENT COMMUNICATION DIVISION
and its business units. OFFICE

The governance structure of Vingroup Corporation is described in the diagram below: INTERNATIONAL CAPITAL
DEVELOPMENT AND INVESTMENT

ESG DEPARTMENT

RISK MANAGEMENT
DEPARTMENT

INDUSTRIALS REAL ESTATE & SOCIAL

-
TECHNOLOGY SERVICES ENTERPRISE

VinFast, VinBigdata, Vinhomes, Vinpearl, Vinmec, Vinschool,

VinAI, VinBrain, VinHMS, Vincom Retail VinUniversity, Vinbus
VinCSS, VinITIS

Figure 1. Governance structure of Vingroup in 2023

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G1 – Sustainable Corporate Behavior

Table 6. Roles and responsibilities of Governance Body

Governance Body Roles and Responsibilities Governance Body Roles and Responsibilities

General Meeting of GMS has the highest level of authority within Vingroup and determines our organization and dissolution, Management The Management includes the CEO and Deputy CEOs who are appointed by the BOD. The
Shareholders (“GMS”) decides on the direction of the Group, determines key governance structures, and has the power to Management implements the plans and strategies outlined by the BOD for the Group. The CEO is
appoint members of the Board of Directors and Supervisory Board. the legal representative of the Group and has the highest authority in managing our daily operations.

Board of Directors The BOD is our highest management body, elected by the GMS and entrusted with the authority
to make business decisions for the Group and exercise rights and responsibilities that do not fall
Corporate Office The Corporate Office is the professional unit functioning to consult and support the BOD, the CEO, and
within the jurisdiction of the GMS. The Board consists of nine members, with three independent
the Management in formulating the Group’s business strategies and directions as well as overseeing
members. This structure ensures transparency and is in line with prevailing Vietnamese legislation
subsidiaries to ensure that they operate most effectively.
and international standards.

The Corporate Office also carries out functions that have far-reaching effects on the whole Group,
Internal Audit Committee The Internal Audit Committee under the BOD of Vingroup shall advise and assist the BOD in including governance, human resource policy-making and training, legal advice, brand-building,
inspection, evaluation, and consulting activities, including the provision of independent and objective investor relations, communications, corporate advertising, capital allocation, fundraising, mergers
recommendations. The Internal Audit Committee consists of three members. On a regular basis, the and acquisitions, investments - all aimed at ensuring effective investment returns and maximizing
person in charge of the Internal Audit Committee shall report to the BOD on its purpose, powers, benefits for shareholders.
responsibility, and performance. The reports also cover significant risks and risk management issues,
including fraud risks, governance issues, and other matters as required by Management and the BOD. Additionally, certain departments within the Corporate Office oversee and interact with subsidiaries
to ensure their optimal performance by reviewing, evaluating, and approving the business plans of
Beyond Internal Audit, the BOD does not establish any other sub-committees, because the Group’s each subsidiary.
structure is designed to integrate risk control and management functions directly into the Corporate
Office, enabling more flexible oversight or direct involvement in the operations of subsidiaries and
projects. P&L They are the units tasked with executing the Group’s strategies and decisions within their designated
business domains. P&Ls directly carry out Vingroup’s day-to-day business operations and prepare
reports in accordance with legal requirements and internal regulations. In addition, P&Ls are responsible
Supervisory Board The Supervisory Board is elected by the GMS and operates independently from the Board and for presenting to the Group for consideration and decision-making on matters under the Group’s
Management. authority as a shareholder/owner.
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G1 – Sustainable Corporate Behavior

Relationship Between the Relationships between the Corporate Office and the P&Ls and affiliates are managed in Mechanism for Coordination The P&Ls within Vingroup Corporation coordinate with each other to improve operational
accordance with the Enterprise Law, the Charter, Management Code of Conduct, Vingroup efficiency on the principle of equality and agreement between independent units on legal
Corporate Office and P&Ls regulations, and other prevailing laws. Vingroup exercises its rights and responsibilities as
Between the Corporate status, for the benefit of the unit and the common benefit of Vingroup.
and affiliates member, owner, or shareholder in the P&Ls in accordance with the internal regulations of Office and the P&Ls
the Group. The Group stipulates policies and orientations for coordinating operational areas within the
entire Group to effectively utilize resources and strengths, and enhance the professionalism
When processes and projects require coordination between multiple divisions within the and specialization of the P&Ls.
Corporate Office or between P&Ls and the Corporate Office, they are managed under the
terms of Vingroup’s Responsibility matrix: “Responsible – Approver – Support – Consulted
– Informed” or RASCI. This framework is used to clarify responsibility, facilitate cooperation,
and promote transparency. Core Value of Vingroup’s Governance Structure
Vingroup’s Core Values of Governance Model is based on four pillars: Fairness – Efficiency
– Accountability – Transparency. The Core Values determine all business activities,
control business operations, and delegate the responsibilities to its constituent business
units. These are the fundamental basis to help the Group meet its business goals.

Governance Body’s Activities in 2023

Members, Competence, and Diversity

Vingroup recognizes that diversity acts as the root foundation in the composition of the
corporate governance structure. Diversity comprises a range of aspects such as educational
background, gender, age, race, ethnicity, nationality, and professional experience, which
provides a diversified range of perspectives, outlooks, and insights into decision-making so
as to ensure that the Group possesses the opportunity to benefit from all appropriate talents.
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Board of The BOD is the governing body of Vingroup and has the authority to make decisions and perform
duties on behalf of the Group that are not within the authority of the GMS or as delegated by the GMS.
Directors
The BOD consists of nine members, including one Chairman and three independent Board members.

Table 7. Board of Directors Members

Mr. Pham Nhat Vuong Mr. Pham Nhat Vuong was elected to the Board Mr. Vuong was honored as the first billionaire Ms. Chun Chae Rhan Ms. Chun Chae Rhan was elected as a Board (2005 – 2006), Standard Chartered Bank (2006
Chairman in 2002 and elected Chairman in 2011. He has in Vietnam by Forbes and retained the position Board Member member since 2023. She has 13 years of – 2010) and J.P. Morgan (2013 – 2016). Currently,
an established track record as an entrepreneur as the billionaire with the highest net worth in experience working at many prominent financial Ms. Chun Chae Rhan is the Head of Vietnam of
both inside and outside Vietnam. He established Vietnam since then. institutions in the world such as Union Bank of SK Supex Council.
the Group’s core businesses, starting with its California (2003 – 2005), China Construction
two initial brands, Vincom and Vinpearl. In 2012,

Mr. Adil Ahmad Mr. Adil Ahmad was elected as an independent Bank in Vietnam from 2000 to 2005.. He has
Board member since 2021. He is currently a also held senior executive positions with ANZ
Ms. Pham Thuy Hang Ms. Pham Thuy Hang was elected to the Hanoi University with a B.A. degree in Russian Independent Board Member
Board member of the FIDE Forum, bringing Banking Group in UK, Australia and Pakistan.
Vice Chairwoman Board in 2005 and elected Vice Chairwoman Linguistics and Literature. nearly 40 years of experience in the banking He holds a Master’s degree in Business
in 2010. Ms. Pham Thuy Hang is a graduate of and insurance sectors. He served as the CEO Administration (Finance & Accounting) from
of Kuwait International Bank from 2006 to 2009 Cornell University, USA.
and as the CEO and Country Manager of ANZ
Ms. Pham Thu Huong Ms. Pham Thu Huong was elected to the a graduate of the National University of Kiev
Vice Chairwoman Board as the Vice Chairwoman in 2011. She is (Ukraine) with a B.S. degree in International Law.
Mr. Ronaldo Dy-Liacco Ibasco Mr. Ronaldo Dy-Liacco Ibasco was elected as Corp (Philippines). Ronaldo has nearly 40
Independent Board Member an independent Board member since 2021. years of experience in areas of investment
He is currently the President, Chief Executive finance in different countries, including those
Ms. Nguyen Dieu Linh Ms. Nguyen Dieu Linh has been a member to 1999. She graduated from Hanoi University Officer, and Board Member at Emerging Power in Asia and the Americas, having held senior
Vice Chairwoman and Authorized of the Board since 2008 and Deputy CEO of with a B.A. degree in English and French. She Inc. (Philippines), and the Founder & Managing positions at Barclays Capital, Goldman Sachs
Spokesperson the Group from 2005 to August 2016. She also received a B.A. in Law from the University Partner at Treetop Lane Capital Ltd. (Hong or Credit Suisse First Boston. He holds a
was also appointed the authorized person of Social Sciences and Humanities. Ms. Nguyen Kong). He was a Board Member & Treasurer Master’s degree in Business Administration
for information disclosure of the Group. Prior Dieu Linh is the Chairwoman of Vinhomes Joint at Boldr (Philippines), and an Independent with Distinction from the Kellogg School,
to joining Vingroup, she was a legal expert at Stock Company. Board Member at Cebu International Finance Northwestern University, USA.
Ngo Migueres & Partners in Hanoi from 1996
Mr. Chin Michael Jaewuk Mr. Chin Michael Jaewuk was elected as an Co. and Lehman Brothers. In particular, he spent
Independent Board Member independent Board member since 2021. 22 years with UBS in Hong Kong, Seoul, Taipei,
Mr. Nguyen Viet Quang Mr. Nguyen Viet Quang was elected to the Board of Y Cao Company Limited during the He is currently the CEO of Shareable Asset. and Singapore in various functions including
Vice Chairman and Chief Board since 2017. He was appointed to the period from 1996 to 2009. Mr. Nguyen Viet He has more than 30 years of experience in Global Head of Asian Equity Distribution and
Executive Officer (“CEO”) position of CEO of the Group from February Quang graduated from the National Economics investment banking, securities, and investment CEO of UBS Asset Management in Seoul as well
2018. Prior to joining Vingroup in 2010, he was University with a B.A in Business Administration. management, having served as the CEO and as Singapore. He holds a Senior Management
a Board Member and Head of the Supervisory Senior Director at prestigious investment Certificate from the Korea National University
institutions such as Kakao Bank, Lumen Capital of Arts and a Bachelor’s Degree in International
Investors, UBS, Credit Suisse AG, Schroders & Relations from the University of Virginia.
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Board of Management: The BOD appoints a member of the Board or another individual as the CEO and signs an employment contract
specifying the salary, bonuses, benefits, and other labor regulations applicable to the CEO. The CEO cannot
concurrently hold the position of Chairman of the Board. The term of office for the CEO is five years, unless
otherwise determined by the BOD and the CEO may be reappointed.

Table 8. Board of Management Members

Mr. Nguyen Viet Quang Ms. Mai Huong Noi Mr. Pham Van Khuong Ms. Duong Thi Hoan Ms. Nguyen Thi Thu Hien
Vice Chairman cum Chief Executive Officer Deputy CEO Deputy CEO Deputy CEO Chief Accountant

For details, see Ms. Mai Huong Noi has been a Board Member Mr. Pham Van Khuong was appointed Deputy Prior to being appointed Deputy CEO in 2016, Ms. Nguyen Thi Thu Hien has been Vingroup’s
since 2008 and CEO from 2006 to 2012. She was CEO in 2007. He has nearly 40 years of Ms. Hoan held the position of the Head of Chief Accountant since 2008. She was Chief
Table 7. Board of Directors Members
also Deputy CEO of the Group since 2012. Prior to experience in construction and industrial Vingroup Communication Division since 2007. Financial Officer of Ha Viet Investment JSC from
joining Vingroup, she was Deputy Director of the technology. From 1996 to 2003, he was the She was General Director of Hung Viet Company 2005 to 2008 and Chief Accountant from 2003
Customer Service Division at Hanoi Post Office General Director of the Construction and Water from 2005 to 2007. Ms. Hoan received a to 2005. She graduated from Hanoi University
from 2004 to 2006. Ms. Mai Huong Noi received Resources Equipment Technology Company B.S from Vietnam University of Commerce of Finance and Accounting with a B.A. degree in
a B.S. degree in Economics and Banking from in the Ministry of Construction. He started his and completed her Joint B.A. degree and Economics and from the University of Languages
the National Economics University. career in 1982 as a design engineer at Vietnam Master’s degree in Business Administration and International Studies with a B.A. degree in
Water, Sanitation, and Environment JSC. He degree between Hanoi National University and English. She is also a member of ACCA.
received a B.S. degree in Engineering from Hanoi Benedictine University of Illinois, USA.
Architecture University.
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The Supervisory Board The Supervisory Board of the Group is elected by the GMS. The current Supervisory The figures below show the diversity in the governance structure of Vingroup Corporation
Board consists of three members, including one independent member, each serving a
five-year term.
Figure 2. Gender Ratio of the Governance Body Figure 4. Skills, knowledge, expertise and experience of
56% 44%
the Governance Body

Mr. Nguyen The Anh Mr. Nguyen The Anh was elected to the from 2001 to 2005. From 1997 to 2000,
Finance and Accounting Political
Head of the Supervisory Board Supervisory Board in 2007. Prior to joining he worked at Vietnam Financial Leasing
the Supervisory Board, he was a Deputy Company and Vietcombank’s Secretariat
Head of the Corporate Office of the Joint Office from 1995 to 1997. He received a Male
Geology Economics
Stock Commercial Bank for Foreign Trade Master of Political Economics from the Female
of Vietnam (Vietcombank) from 2005 to National University of Vietnam.
2007 and Assistant to the General Director
International
Engineering Law

Figure 3. Nationality diversity of the Governance Body

6,3%
6,3%
Ms. Nguyen Hong Mai Ms. Nguyen Hong Mai was elected to the and Management Control from the International
Linguistics
Relations
Member of Supervisory Board Supervisory Board in 2021. Previously, University of Toulon (France). She also 6,3% 75%

she was an Auditor at Deloitte Vietnam holds a Bachelor’s Degree in Finance 6,3%
Business Administration
USA
Co., Ltd from 2007 to 2016. She holds a and Accounting and is a certified public Philippines
Master’s Degree in Corporate Finance accountant. Australian
Korea
Vietnam

Ms. Do Thi Hong Van Ms. Do Thi Hong Van was elected as an and Accounting and is a senior member A study published in the US journal At Vingroup, the female ratio in the Vingroup also values ethnic and national
Independent Member Independent Member of the Supervisory of ACCA. She is also a licensed auditor “Utilities Policy” in August 2023 found that Governance Body is 56%. P&Ls also exhibit diversity in the Governance Body as
of Supervisory Board Board in 2011. She is currently Chief recognized by the Vietnam Association companies with gender diversity in their a high percentage of women in leadership a means to maintain objective and
Accountant at Nghe An Sugar Pte. Ltd. of Certified Public Accountants (VACPA). leadership achieved more sustainability roles, specifically: 50% at VinFast, 43% multifaceted evaluations, especially as the
(previously known as Nghe An Tate & goals. In fact, many studies over the at Vinpearl, 64% at Vincom Retail, 44% Group expands to foreign markets.
Lyle Sugar Co. Ltd.) since 2008 and was past few years have reached similar at Vinmec, 60% at VinBigdata, 29,4% at
a Financial Controller with Shell Vietnam conclusions - women-led businesses are Vinhomes, 25% at VinBrain. Diversity in thinking, skills, and expertise
Ltd. from 1998 to 2007. Ms. Do Thi Hong more likely to achieve “greening” goals. is essential for building a successful
Van holds a B.S. degree in Economics This perspective is also supported by However, it is important to emphasize Governance Body. With a wide range of
the United Nations, the Organization for that removing barriers for women does skill sets, Vingroup’s management team
Economic Co-operation and Development not mean overlooking or diminishing the is confident in steering the Group towards
(OECD), and the International Labor role of men. Therefore, Vingroup always successful and sustainable business
Organization, which all argue that gender prioritizes gender equality to achieve a goals.
diversity in businesses is key to building a balanced and sustainable management
sustainable green future. approach.
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G1 – Sustainable Corporate Behavior

Truthfulness and Avoidance of Conflict of Interest Remuneration for Members of the Board, Supervisory Board, and Management

The Group Charter effective on April 25, GMS or the BOD, the Group shall disclose Remuneration Remuneration for members of the In 2023, the total remuneration paid
2018 (amended and supplemented at the the information on those resolutions in BOD, the Supervisory Board, and to the BOD was VND 11.5 billion, to the
2024 GMS) regulates the responsibility accordance with the securities laws on
Policies Management complies with regulations Management was VND 53.4 billion, and to
of truthfulness and avoidance of interest information disclosure. on compensation, incentives, and the Supervisory Board was VND 2.6 billion.
conflicts of members of the BOD, the operating expenses prescribed in the In addition, the Group applied other
Supervisory Board, and the Management: • Members of the BOD shall not vote Group’s Charter. Remuneration is further benefits to members of the BOD such
on the transactions which may result approved periodically by the GMS and as regular health check-ups, health
• Members of the BOD, the Supervisory in benefits for such members or their complies with applicable laws. insurance, and discounts when using the
Board, and the Management shall Related Persons in accordance with the Group services.
disclose the related interests in Law on Enterprises and the Charter.
accordance with the Law on Enterprises
and the relevant laws. • Members of the BOD, the Supervisory
Board, and the Management and
Other benefits • Regular health check-up: Full Such discounts are applicable for
• Members of the BOD, the Supervisory their Related Persons shall not use or
reimbursement is provided for the actual services at Vinmec International
Board, and the Management and disclose to other persons the Group’s for Members cost of the annual health examinations Hospitals, Vinpearl Hotels and Resorts,
their Related Persons shall not use the information which is not yet permitted of the Board, at any Vinmec International Hospital. Vinschool, and VinUniversity, purchase
information obtained by virtue of their to be published to conduct the related
position for their personal benefit or for transactions.
the Supervisory of VinFast e-motorcycles/cars.
• Health Insurance: In addition to the
the benefit of other organizations or Board, and the social and medical insurance required • Business trip-related expenses:
individuals. These regulations are designed to Management by law, members of the Board, the Actual expenses for business trips
ensure compliance with governance Supervisory Board, and Management are reimbursed for members of the
• Members of the BOD, the Supervisory principles and legal requirements related are provided with health insurance. Board, the Supervisory Board, and
Board, and the Management shall notify to management and control activities, Management as follows: business
the BOD, the Supervisory Board of the safeguarding the legitimate rights and • Company telephone: Members of class ticket for air, free car pickups,
transactions between the Group, the interests of shareholders and the Group, the Board, the Supervisory Board, and services during the trip, entitlement
subsidiaries, the companies which the and mitigating risks to the Group. and Management are supplied with to free services at Group hotels or
Group owns 50% or more of the charter reimbursement for cell phone service dormitories (if available locally), and
capital with such individuals and their costs. other business trip fees.
Related Persons in accordance with the
laws. For the transactions of the above- • Discount for using Group services:
mentioned persons approved by the Members of the Board, the Supervisory
Board, and Management receive free-
of-charge or preferential pricing for
certain Group products and services.
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G1 – Sustainable Corporate Behavior

Governance Body’s Activities

BOD’s activities Supervision Activities

During the year 2023, the Board held a total of four online/offline In 2023, the Board of Directors conducted significant supervision
meetings with a 100%-member participation rate. The Board activities in accordance with provisions in the Group Charter
issued 35 Resolutions (including solicitations of written opinions), and Governance Regulations, internal rules and regulations, and
approving important policy changes that impacted the Group’s prevailing laws:
operations and development prospects. The resolutions can be
summarized as follows: • Supervised the implementation of Vingroup development projects,
investments, and business operations of the Group’s companies
and subsidiaries;
Table 10. Content and number of Resolutions issued by the
Board of Directors in 2023 • Ensured completion of the 2022 and 2023 quarterly, semi-annual,
and annual financial statements and annual reports;
Number of
Content
resolutions • Successfully directed the Annual General Meeting on May 17, 2023;

• Directed the Management in the successful completion of

Strengthening, reorganizing corporate
domestic and international bond issuances in 2023; implemented
management and its operational structure,
the employee stock ownership plan (ESOP) and restructured
establishing P&Ls, and appointing authorized 19 resolutions
subsidiaries;
representatives and management team to
manage contributed capital in P&Ls • Supervised the implementation of the GMS and BOD resolutions,
oversaw and reviewed the Management operations;
Fund raising from bank loans and issuance of
12 resolutions
corporate bonds, pledging of assets • Presided over information disclosure to stakeholders to ensure
timely and transparent reporting;
Others 4 resolutions
• Maintained oversight over the activities of Management in order to
improve operational performance and meet business targets.
Total 35 resolutions
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G1 – Sustainable Corporate Behavior

Supervision Results

At the end of the 2023 fiscal year, the Group’s businesses Business Performance of Three Pillars2
continued to record growth, building on the recovery momentum
seen in 2022, following the impacts of the COVID-19 pandemic.
Net revenue reached VND 161,428 billion. Profit before tax and
profit after tax reached VND 13,769 billion and VND 2,056 billion, INDUSTRIALS - TECHNOLOGY REAL ESTATE AND SERVICES SOCIAL ENTERPRISE
respectively, fulfilling the business plan set out at the 2023 Annual
General Meeting.

Overall Economic Performance1:

Net revenue Total assets

161.4 trillion
VND 667.7 trillion
VND
VinFast has been officially listed on Nasdaq Global Select
Market, opening up opportunities to access international
87 trillion VND in sales primarily from two Vinhomes’ projects,
Vinhomes Ocean Park 2 and VND 99.7 trillion confirmed
Vinmec is the first hospital in Vietnam to successfully perform
awake brain surgery for epilepsy and is also a pioneer in
capital and promoting strong future development. bookings. applying 3D printing technology in orthopedic trauma and
bone cancer.
35 thousand electric cars and over 72 thousand e-scooters 9,800 low-rise units from project cluster Vinhomes Ocean
Profit before tax Profit after tax were delivered in 2023. Park 2, 3 were handed over on schedule. Vinschool has gained widespread recognition for its
educational quality, with 10 of its schools achieving

13.8 2.1
VinFast launched the VF7, a C-segment electric SUV, offering Net revenue from leasing and hospitality entertainment grew accreditation from the Council of International Schools (CIS).
trillion trillion
impressive driving experience and garnering significant by 15% and 29% year-over-year, to VND 8,836 billion and Net revenue reached VND 5,127 billion, a growth of 36%
VND VND
consumer interest. VND 8,689 billion, respectively. compared to 2022.

VinAI’s MirrorSense, the first AI-powered automatic mirror

adjustment technology, received the Innovation Award
Honoree in the Vehicle Tech and Advanced Mobility category
at CES 2024.

VinBigdata introduced ViGPT - the first “Vietnamese version

of ChatGPT” for end users, providing both community and
1The data above is presented as of 31 December 2023
enterprise versions. ² The data above is presented as of 31 December 2023
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 48

G1 – Sustainable Corporate Behavior

Sustainable governance

In August 2022,
The ESG department is responsible for all issues related to the • Evaluate, monitor the performance and achievement of the ESG • Deploy overall ESG communications strategy. Serve as the
Environment, Society, and Governance of Vingroup and its strategy to pursue the Sustainable Development Goals (SDGs) subject matter expert and voice for Vingroup’s Sustainability
subsidiaries, including: and to meet all stakeholders’ requirements and expectations, Initiative, representing Vingroup in matters related to ESG.
we established the • Support the Board of Directors in creating goals, metrics, and
and compliances.
• Coordinate with P&Ls and divisions of Vingroup to ensure that

Environment - Sustainability targets to be included in the long-term sustainability strategy

and framework.
• Manage ESG reporting and disclosure, including the creation of
annual Sustainability, CDP, and TCFD reports and other approved
the above activities are implemented holistically and consistently.

- Governance (ESG) • Incorporate policies and standards, materiality topics, climate

reporting mechanisms. The establishment of the Environment - Sustainability - Governance
department to manage ESG issues demonstrates Vingroup’s
• Interdisciplinary auditing and reporting on sustainability
department with its
risks and scenarios, climate-related and global impact platforms strategic vision and core values in building a responsible and
(such as CDP, RMI, GRI, SBTi…) into the sustainability strategy framework and strategy as regulated, and regularly re-evaluating sustainable business.
and framework. against market trends, green bond issuance criteria, and funding
predecessor, the Vingroup’s • Gather ESG data and information and create policies and
opportunities.

Environmental Protection standards, conduct training and information sections based on

the framework, strategy, and critical areas of approved platforms.

Department.
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G1 – Sustainable Corporate Behavior

G1.2 – Risk management and compliance

Risk Management Objectives Risk Management Structure

Vingroup has developed a risk organizational structure and business The risk management structure of Vingroup is constructed with three lines of defense to Based on the 03 lines of defense above, the risk management
management framework in accordance operating environment in Vietnam. Risk ensure the independence and objectiveness of the Risk Management Division. structure of Vingroup is specified as follows:
with international practices and ISO management efforts aim to achieve the
31000 standards while aligning with the following objectives:
Figure 5. Risk Management Structure Table 11. Risk management responsibilities

1 The first line of defense, including the CEO, Responsible party Risk management responsibility
CEO Departments at the Corporate Office and P&Ls,
is directly responsible for risk ownerslhip and
Issues risk management regulations,
Support business development Timely detect risks and assessing Corporate Office management in its operations
strategies, policies and decides on the
strategy through the effective and opportunities to minimize adverse Board of Directors organization structure, functions, and
consistent implementation of risk effects and leverage favorable P&Ls
responsibilities of the risk management
management processes throughout conditions for business operations. mechanism.
the Group.
2 The second line of defense, consisting of the Board
Board of Directors Supervises and ensures that risk
of Directors and the Risk Management Division, is
management activities are implemented
responsible for building policies, procedures and CEO
Risk management division in line with risk management strategies
risk management tools, supporting the imple-
and policies.
Clearly define risk management Establish an unified risk management mentation of risk management activities at the
responsibilities and ownership, system to strengthen risk Corporate Office and P&lLs.
The Risk Management Coordinate with other divisions to
establish a mechanism for continuous management culture at Vingroup.
Division, Internal implement risk management by utilizing
risk monitoring and reporting across The third line of defense, including the In-ternal
3 Audit Division, and risk management tools, limits, and
the entire Group. Internal audit division Audit CCommittee, is responsible for assessing the Risk Management procedures across the Group and P&Ls.
effectiveness and efficiencyof risk management departments at the
activities in the Group. P&Ls
Vingroup believes that opportunities arise and opportunity, and accept risks within
from risk. Therefore, risk management the pre-defined risk appetite. Vingroup
not only includes risk mitigation, but also is prepared to take selective risks in a The risk management model at Vingroup is structured consistently
requires a comprehensive risk analysis prudent manner for justifiable business from the Group level to its subsidiaries, ensuring cohesion and
to optimize the balance between risk rationales. continuity.
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G1 – Sustainable Corporate Behavior

Risk Management Process
The Group uses a risk management process consisting of six components.
This process provides a logical and systematic approach to identify, 1 2 3
analyze, assess the level of priority, formulate the risk mitigation measures,
IDENTIFY RISKS ANALYZE RISKS PRIORITIZE RISKS
monitor and review, and communicate risks to provide information to the
Management for decision-making and timely response to both risks and The first component of risk management is to The sources, impacts and likelihood of each All risk factors are ranked and weighed based on
opportunities. identify all of the risks that may affect the Group’s risk factor are analyzed both quantitatively and predetermined risk assessment criteria built on
goals, including the sources and potential impacts qualitatively. many aspects, including quantitative and qualitative
This six-component risk management system is constructed based on of all risk factors. Each business area and group criteria.
the principles and guidelines of ISO 31000 standards as well as best is studied in detail to identify risk factors and the
risk management practices in the industry. The CEO proposes risk Group’s risk portfolio is regularly updated.
management policies to the BOD for approval at least once a year. The
major risk factors of the Group are reviewed and assessed at least once
a quarter.

Figure 6. Risk management process diagram

4 5 6
FORMULATE RISK MITIGATION MEASURES MONITOR AND REVIEW RISKS COMMUNICATE RISKS AND CONSULT
Risk mitigation strategies and plans are identified. Risk mitigation measures are continuously monitored Risks and risk management processes are widely
1 Identify risks Then, risk management measures are assessed, to ensure that they remain relevant and effective, in communicated to employees to raise awareness
selected, and implemented to capture opportunities order to: and vigilance. Risk owners solicit and consider the
while offsetting the negative impacts of each • Continuously improve the Group’s risk management opinions of the various par-ties involved to ensure
2 Analyze risks identified risk factor. that all stakeholders are fully aware of the role and
6 5 activities;
Communicate responsibility of risk management.
Monitor and • Ensure the effectiveness of risk management
risks and review risks
consult 3 Prioritize risks activities;
• Monitor the progress and effectiveness of risk
mitigation strategies;
4 Formulate risk mitigation measures
• Anticipate and react to risk events (if they occur),
and identify root causes for better management
in the future.
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G1 – Sustainable Corporate Behavior

Managing Material Risks
The Group analyzed, assessed, monitored Table 12. Managing Material Risks in 2023
and managed the risks that are considered
to have a material impact on the Group’s No. Risk Factors Risk Responses
operations and strategies, including:
1 Macroeconomic risks Important macroeconomic factors include growth rates, inflation, credit growth, exchange rates, consumer indexes, savings rates, investments, and unemployment
rates. All of these factors influence Vingroup’s operations and results. Specialized divisions monitor the macroeconomic environment and advise the Management
and P&Ls to forecast future trends and their potential impact on business developments. This analysis helps Management prepare appropriate strategies and policies.

After six years of expanding into new business segments, the Group has achieved a higher level of revenue diversification, largely from the Industrials – Technology
pillar. This has enabled the Group to align with international trends, as well as to reduce the risk of business concentration.

The real estate business, which continues to account for the majority of Vingroup’s revenue, tends to fluctuate with macroeconomic conditions. The Group frequently
innovates and diversifies its real estate products, including the launch of Vinhomes mega projects, which contain the Vinhomes Sapphire product line targeting the
mid-range segment and develop social housing products under the Happy Home brand.

2 Financial risks Financial risks for Vingroup include liquidity, interest rates and foreign currency risks. Quarterly, the Finance Department and specialized divisions assess and review
conditions in the capital and financial markets to proactively manage the debt portfolio and other commitments of the Group. The Finance Department consults with
the specialized divisions and local and international banking and finance experts to propose and implement risk management solutions, such as using derivatives,
especially ahead of large transactions or transactions in foreign currencies. In order to manage liquidity risks, Vingroup always actively manages and supervises its
receivables and ensures that cash flows are carefully controlled.

3 Competition risks Vingroup operates in highly competitivebusiness segments, especially industrial manufacturing, residential real estate, commercial property. Competitors include
multinational groups and domestic rivals offering similar products and services. To maintain its competitiveness, the Group continuously innovates to launch attractive
new and high-quality products and services. This was best seen in its global debut of electric car line-up with many advanced technologies and reasonable pricing
thanks to the introductionof a battery rental model.

4 Production risks In the Industrials – Technology segments, the Group's manufacturing plants may be exposed to supply chain risks such as shortages of components and raw materials,
and operational risks such as industrial accidents or equipment failures. To minimize supply chain risks, the Group conducted annual production planning, proactively built
ancillary industrial parks, expanded its business segments such as construction of a battery factory in Ha Tinh, to stay in control of input supplies. Vingroup consistently
applied strict quality assurance standards and inspection processes and performed regular reviews and inspections to minimize operational risks during production.
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G1 – Sustainable Corporate Behavior

No. Risk Factors Risk Responses

5 Investment risks Strategic business and investment planning are carried out at the beginning of the year. Every investment has to be financially viable compared to the average cost of
capital of the Group or the vertical P&Ls, or meaningful to the Group’s overall strategy. Besides considering investment efficiency, prior to implementing each project,
market, legal, licensing, tax or operational risks have to be carefully assessed, and risk mitigation solutions are accordingly proposed if required. The Group frequently
consults with reputable financial, legal and tax advisers and follows rigorous due diligence and mergers & acquisitions processes for potential transactions.

6 Project development risks Vingroup developed a thorough project management system, comprising several components for budgeting, cost management, quality and progress control, regulatory
compliance and execution review. Stringent criteria of experience and reputation are put in place to select highly qualified vendors who are frequently monitored
and reassessed. Senior executives in the Construction Supervisory department at entities in the Group are experienced architecture, mechanics, and engineering
practitioners and experts in their fields, capable of thoroughly reviewing designs and the quality of external contractors.

7 Personnel risks The Group’s compensation framework is transparent, competitive, and result-driven, to attract and motivate talent, especially experienced managers. Vingroup has
successfully built its own distinctive culture through various cultural and team-building activities. This has made the Group a Common Home for all employees, promoting
long-term commitments. To maintain high quality and stable human capital while continuously thriving for breakthrough growth, Vingroup has launched learning
campaigns throughout the Group. The Human Resource unit at each P&L frequently organizes large-scale training programs and online learning for employees. In
addition, the Group emphasizes developing the next generation of leaders, in particular young talent.

8 Environmental and social risks The Group closely monitors the potential environmental impact of each project (air, noise or water pollution, etc.) that may impact the surrounding ecological environment
or economic, social, and human environments of nearby areas. Therefore, all projects undertaken by Vingroup follow the strictest standards in design and material
selection and undergo rigorous social and environmental analysis by reputable local and international experts before development begins.

9 Natural disaster and disease risks Natural disaster and disease risks are force majeure risks which are beyond the control of the Group. For these risks, Vingroup closely monitored developments, took
timely and relevant preventive measures, and applied business initiatives that could minimize the impact of any events on the Group’s business performance.
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G1 – Sustainable Corporate Behavior

G1.3 – Transparency
Transparency Compliance
Anti-money laundering, anti-bribery Internal Transaction Control
and anti-corruption Regarding internal transaction control to ensure fairness to
In reality, corruption remains a significant barrier to healthy shareholders and investors, the Policy clearly outlines the
business growth. From an economic perspective, corruption responsibilities of insiders to keep confidentiality and refrain from
increases costs and drastically reduces business profit, promoting engaging in insider transactions in accordance with regulations.
unhealthy business practices and distorting the true nature of
economic relations. Anti-corruption, anti-bribery as well as anti- Sanctions in accordance with
money laundering are therefore crucial to businesses.
International Law
Regarding anti-money laundering, the Policy sets out regulations Given the Group’s expansion into the international markets, the
for customer identification, customer classification, and handling Policy also provides information on provisions regarding foreign
according to risk categories, procedures to review, detect and sanctions laws.
handle suspicious transactions, in addition to regulations on
record keeping, confidentiality, internal control and internal audits In the industrial manufacturing sector, with an emphasis on
for proper implementation of the Policy. growing into worldwide markets, VinFast, as a remarkable case,
not only complies with Vietnamese anti-corruption regulations
In terms of anti-corruption and anti-bribery, apart from anti- but also pledges to adhere to international laws, notably the anti-
bribery clauses in purchasing agreements, Vingroup and its P&Ls corruption legislation of the United States. VinFast is developing
Transparency is a
The experience of nations worldwide demonstrates that
economic groups develop sustainably where transparency and also encourage all employees to renounce fraud and corruption and will soon introduce its “Ethics and Compliance” Program,
information disclosure are upheld. within their companies and by their suppliers, rewarding which includes an Anti-Corruption Policy in Foreign Countries,
fundamental requirement Embracing this philosophy, Vingroup has established and
employees who strongly “say No” to bribery, integrating anti-
corruption components into corporate culture training programs,
covering such areas as Compliance Policy Coordination, Auditing
and Reporting, Training, Document Retention, and Violation
to ensure the health of implemented a Transparency Policy to enhance discipline and
ethical standards across the Group. The latest Policy amended,
and repeating these messages on a regular basis to maintain a
high level of compliance among employees at all times.
Reporting. Anti-bribery and anti-corruption sample clauses are
standard provisions for all contracts signed by and between the

businesses, especially for updated, and issued on April 10, 2023, is applied to all employees
(including those on probation period and trainees), suppliers, and
Company and its partners.
In addition, Vingroup also established and implemented an

economic groups. other relevant people as regulated therein. The Policy covers:
(i) anti-money laundering, (ii) anti-bribery and anti-corruption,
Internal Policy on safeguarding privacy rights aiming to protect the
privacy and confidentiality of the Group’s customers, employees,
(iii) internal transaction control, and (iv) sanctions in accordance and partners. The detailed Policy is available on the Investor
with international law. Relations website.
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G1 – Sustainable Corporate Behavior

Transparency Training Enhancements Internal audit for transparent corporate governance
The Group organizes periodic training and communications to all In 2023, the Supervisory Board implemented the following tasks:
employees in order to ensure knowledge and strict compliance
with applicable regulations and procedures. Besides, tests are • Supervised the implementation of Resolutions/Decisions of the • Supervised the BOD and Management in implementing the • Reviewed and assessed transactions between the Group and
also conducted regularly to evaluate employees’ understanding GMS, BOD, Chairman of the Board issued in 2023; issuance of corporate bonds to the public with total par values its subsidiaries/affiliates with related parties.
of transparency and the Group’s Internal Policy as a whole. of VND 6,000 billion and VND 4,000 billion; the issuance and
• Supervised and gave opinions on the implementation of listing of international bonds valued at USD 250 million on the In 2023, the internal audit did not record any material violations
production and business objectives to achieve the Group’s Singapore Stock Exchange; the issuance of shares under the affecting the Group’s reputation and image.
revenue and profit plans; Employee Stock Option Plan (ESOP); and the restructuring of
subsidiaries within the Group;
• Examined the 2022 Financial Statement and quarterly Financial
Statements of 2023 to assess the accuracy and fairness of the • Controlled the compliance with regulations and implementation
financial data, in compliance with the applicable accounting of the Group’s information disclosure obligations in accordance
standards, regime, and financial policies of Vietnam; with legal regulations;
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G1 – Sustainable Corporate Behavior

G1.4 – Contribution to Economic Development

As one of the largest multi-industry private

economic groups in Vietnam, Vingroup plays
a significant role in the economy, contributing
approximately 1.6% to Vietnam’s GDP in 2023.

Revenue: Total assets: Profit:

Net revenue reached VND 161,428 billion, an increase of VND With a 15% increase over 2022, investment property leasing
59,534 billion (equivalent to 59%) compared to 2022. This revenue reached VND 8,836 billion in 2023, continuing the
Total assets in 2023 The Group’s profit before Profit after taxes
growth was primarily fueled by a VND 39,453 billion increase recovery trend from 2022. This result was achieved thanks to a
taxesin 2023 in 2023
in revenue from sales of inventory properties and a VND 15,023 rebound in rental rates and improved occupancy rates in 2023.
billion increase in manufacturing activities. Meanwhile, revenue
667.7 TRILLION

13,769 2,056
from investment property leasing, hospitality, entertainment, Revenue from hospitality and entertainment experienced a 29% VND TRILLION
TRILLION
hospital services, and education services also showed signs year-over-year increase, rising from VND 6,274 billion to VND marking a 15.6% growth VND VND
of growth. When including revenue from real estate bulk sales 8,689 billion in 2023. This outcome was driven by the continued compared to 2022
transactions recorded under financial income, adjusted net strong post-Covid-19 recovery of Vietnam’s tourism sector, an 8% year-over-year increase, a 6% increase over 2022
continuing the recovery
revenue amounted to VND 187,946 billion. along with growth in hotel occupancy rates and the number of
momentum from 2022 following
visitors to entertainment services.
the pandemic
Revenue from sales of inventory properties saw a substantial
increase of 72% compared to 2022, reaching VND 94,374 billion Manufacturing revenue reached VND 28,081 billion, a significant
in 2023, which was driven by the handover of low-rise units in 115% growth from 2022 as VinFast initiated mass deliveries of
the Vinhomes Ocean Park 2 and 3 megacity projects. When various electric vehicle models to customers, with the strongest
including real estate bulk sales transactions recorded under contributions being VF e34, VF 5, and VF 8 models mainly in the
financial income, adjusted real estate transfer revenue reached domestic market.
VND 120,893 billion.
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G1 – Sustainable Corporate Behavior

Taxation:
Vingroup is committed to adhering Vingroup believes that compliance with Table 13. Statutory obligations and receivables from the state in 2023
to prevailing laws on tax, as well tax obligations and contribution to the
Currency: VND million
as requirements on reporting and State budget are not only liabilities but
information disclosure by implementing also bring significant benefits to the
standardized, cost-effective, and business, which demonstrates corporate Beginning balance Payables for the year Payment made/ other Ending balance
automated compliance processes. As responsibility and lays the foundation for decrease during the year
a result, taxes are paid in an accurate sustainable development.
and timely manner, and comprehensive Payables
information is provided to tax authorities The table below presents the Group’s
upon request. taxes and payables and receivables to Value added tax 7,842,589 5,731,787 (10,969,567) 2,604,809
the State in 2023:
Special consumption tax 1,168,107 909,178 (1,913,628) 163,657

Corporate income tax 9,843,867 11,276,803 (6,871,504) 14,249,166

Personal income tax 631,371 2,763,174 (2,603,959) 790,586

Land use fee, land rental fee and obligations under build-
2,056,432 2,928,918 (4,954,398) 30,952
transfer contracts

Others 801,566 4,347,696 (3,590,749) 1,558,513

Total 22,343,932 27,957,556 (30,903,805) 19,397,683

Receivables

Corporate income tax 324,215 8,816 (59,668) 273,363

Others 14,233 12,768 (8,028) 18,973

Total 338,448 21,584 (67,696) 292,336

Note: Please refer to Vingroup Corporation’s 2023 Annual Report for detailed information on taxes and financial obligations.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 57

G2 – Information Security and Data Privacy

Based on the Group’s overall strategy, each P&L

develops information security policies and standards
tailored to their specific industry and business activities.
Information security risks are among the most serious issues key factors ensuring the sustainable development of a business.
facing businesses nowadays. When information is stolen, leaked,
or altered without authorization, companies may suffer severe In 2023, no violations regarding cybersecurity and data privacy
consequences, including loss of reputation, customers, business were recorded.
opportunities, and even lawsuits or criminal charges. Therefore,
safeguarding information security and data privacy is one of the

0 0 0 0

Cases of data privacy Data breaches Customers and Penalties related to data
violations or other employees affected by security violations or other
cybersecurity incidents information leaks cybersecurity incidents
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G2 – Information Security and Data Privacy

G2.1 – Information Security

The Group has regulations on
information security to control and Information security in human resource management Information security in managing third-party resources Information security for end users
manage issues related to cybersecurity.
These security regulations are reflected • Labor contracts include provisions on the employee’s • Contracts/agreements with third parties include clauses • Immediately notify the Security Department upon detecting any
in human resource management, third- confidentiality obligations, covering both the contract term and that explicitly specify responsibilities regarding security and security risks, such as signs of phishing emails, social engineering
party resource management, end-user the time following the termination of employment. confidentiality, as well as non-disclosure agreements (NDAs) attacks, user account breaches, or excessive access rights
management, access and account from all parties. beyond the scope of work.
• New employees receive security awareness training, which is
controls, IT operations, and product/
followed by assessments. • Security assessments or minimum compliance checks are • Users must safeguard account passwords in accordance with
application development.
conducted on third-party devices that have access to Vingroup’s safe password regulations.
• Access permissions to documents and IT systems are assigned IT systems.
to each employee depending on their position to ensure accuracy • Do not access IT systems without proper authorization.
and appropriateness while preventing information leakage. • The division working with third parties must notify the Security
Department of any changes in personnel, start/end dates, and • Comply with intellectual property laws, avoid using pirated
scope of work so that appropriate monitoring measures can be software, and do not connect unfamiliar devices.
implemented, and the IT Department can review the granting of
access rights to the third party’s IT systems.

Information security regarding access control and accounts Information security in IT operation Information security in product/application development

• Access rights must be established based on the principle of • Regarding IT infrastructure in general: apply security measures to • The Security Department participates in the design phase
least privilege, granting only the minimum necessary access for minimize risks and ensure readiness to respond to cyberattacks. when developing products/applications to provide security
work purposes. requirements.
• Regarding physical security: high-security locations, such as
• Administrator accounts should be set up separately from user server rooms and data centers, must be separated from other • Products/applications must be evaluated and authorized before
workstation login accounts. User accounts must not be used for areas and have physical access control systems in place to being made available to the public or utilized officially.
administrative or privileged access. guarantee that only authorized workers have access.

• Implement proactive mechanisms to detect and limit unauthorized • Regarding servers/workstations: conduct centralized
access systems that provide internet services. management of servers/workstations to monitor updates
and address security vulnerabilities; apply regular patching of
security holes.
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G2 – Information Security and Data Privacy

G2.1 – Information Security

Ensuring security in a structured manner through

the development of processes and solutions, as well
as raising employee awareness and responsibility
for security, is not only a mandatory requirement for
sustainable development but also provides numerous
practical benefits, including the prevention of legal risks.
A typical example lies in Pillar A (Industrials & Technology), where to prevent them and minimize risks and damage. VinFast has
VinFast’s security procedures are steadfastly and comprehensively implemented a wide range of security solutions, including network
enforced. VinFast has a dedicated cybersecurity department protection (external and internal/zone network firewalls, network
with different teams for IT/OT networks and vehicle programs. IDS/IPS, other network sensors, etc.), devices (endpoint security,
The Company has a highly experienced team of cybersecurity endpoint threat detection, etc.), application security (app security,
specialists with world-class credentials from the SANS Institute email security, cloud security, etc., with continuous vulnerability
(USA) in areas including management, defense and response, assessments/penetration testing), data (data encryption, data
forensics, penetration testing, threat monitoring, cloud security, rights management, data privacy, etc.), users (awareness training,
etc. phishing, and ransomware prevention, access and permissions
control, etc.), processes (compliance, coordination of security
For other IT/OT infrastructures and systems, VinFast continuously regulations, operational management, etc.) with both industrial/
performs risk assessments and vulnerability analysis. VinFast has commercial solutions and in-house development “tailored” for
fully implemented monitoring, protection, and defense solutions VinFast.
with Zero Trust and Defense-in-Depth strategy to continuously
monitor and early detect abnormal behaviors or cyberattacks in
IT/OT systems and networks, as well as to take immediate action
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G2 – Information Security and Data Privacy

G2.2 – Protection of Personal Data Table 14. Main contents of the Privacy Policy

No. Content Details

Vingroup has issued a Privacy Policy to protect the privacy and
information security of customers, employees, and partners, which 1 What We Collect The categories of collected personal information
has been implemented across all of the Group’s businesses.

This policy includes the following contents: 2 How We Use and On What Legal Basis The purpose of personal information collected and used

3 Collection and use of cookies The method of personal information management

4 When We Share and How We Share With The guideline of personal information shared

5 Where We store The location of personal information storage

6 How we secure The approach of personal information protection

7 Internet Advertising and Third Parties The guideline of personal information advertising for third party

8 Access and Option The applications of personal information accessing

9 Minor’s Personal Information The guideline for minors using personal information

10 How Long We Store Personal Information The duration of personal information storage

11 Contacts, Notices, and Amendments The information of supportive channel

12 Additional Information for the EU The privacy, collection, and use of personal information is provided for prospective and current customers
of vingroup products in the european economic area, as well as for websites operated by vingroup’s affiliates or
subsidiaries in the eu

13 California Consumer Privacy Act Notice The privacy, collection, and use of personal information is provided for prospective and current customers of
vingroup products in california

14 Examples of Information The example of personal information used

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G2 – Information Security and Data Privacy

G2.2 – Protection of
Personal Data

The Privacy Policy is published on the Group’s website

for stakeholders’ reference. Under Pillar A (Industrials &
Technology), VinFast has identified data security in vehicles
as critical to ensuring optimum advantages for vehicle
owners. VinFast collects and uses information related to
vehicle operation and safety to evaluate, address issues,
upgrade services, and develop new products.

More importantly, VinFast is fully committed to implementing

standards, measures, guidelines, and cybersecurity
controls to safeguard vehicles and the service ecosystem
from unauthorized access. Additionally, VinFast regularly
conducts checks to promptly detect any potential
cybersecurity incidents within the network and provides
timely response solutions to safeguard customers.
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2024 Directions and Objectives for Sustainable Governance

In 2024, the Group will continue to maintain the same governance orientation as in 2023, implementing the “Six Transformationals” principle to realize sustainable governance goals.
Table 15. 2024 Directions and Objectives for Sustainable Governance

Transformational Orientation Objectives Actions to take

Principles

Systemization Gather, arrange and organize • Systemic thinking with vision, holistic thinking, goal- • Production and business activities are based on the Group’s vision, mission, core values and culture.
components, processes, data, oriented.
• Continue to systematize processes, regulations and guidelines: operating system, product development system, production and inventory system,
and resources into a unified,
• Overall problem planning before going into details. customer service system.
orderly, and logical structure to
ensure consistency, compatibility,
and effective operation of the
system.

Empowerment Focus on developing human • Each leader of Vingroup must be an excellent Pioneering role of leadership:
factors in the system to pioneer with Heart and Vision.
• Raise awareness of the PIONEER role of each leader.
ensure long-term sustainable
• Each employee will be a Representative of the
development of the Group. • Improve the problem-solving ability of each leader in a comprehensive, complete and effective manner, based on the common goals of the
Group and a role model for society.
organization.

• Promote the role and responsibility of leaders in training and developing the team.

Find and develop leadership nuclear:

• Recruit talents and connect them with common vision and goals.

• Standardize requirements on capabilities and conduct training to upgrade leadership standards appointment rate.

• Empower, and create challenges for leaders at workplace.

• Shape and promote the role of the “Company Management Board”.

• Encourage leaders to actively follow the “Self-learning & Self –development program”.
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2024 Directions and Objectives for Sustainable Governance

Transformational Orientation Objectives Actions to take

Principles

Standardization Standardization is the process of • Standardize all tasks, from the simplest tasks such • Standardizing general product and services standards offered to external and internal customers.
establishing and implementing as purchasing office supplies and support tools to
• Standardizing technical processes, especially processes/touch points along the customer experience journey.
various standards, rules, construction projects and core elements of the system.
regulations, and processes in • Standardizing employees’ titles, salaries, and competency framework.
order to ensure the alignment, • Continue to standardize the governance model,
promote corporate culture and ethical standards, • Standardizing productivity.
consistency and quality of the
organization’s activities. creating a solid foundation for sustainable development. • Standardizing legal documents, report templates, proposals, compliance checklists, control checklists.

Simplification Simplification is the process • Simplification of thinking, with the aim of delivering • Train and communication to first make Simplification a thinking and working habit, and then an integral part of P&Ls and Vingroup culture.
of removing complications, outstanding performance.
• Review the system and processes/procedures.
bureaucracy, waste, and
unnecessary elements of the • Simplification in building the system; in processes and • Minimize the number and complexity of processes and regulations.
system, or within processes tasks procedures to increase productivity and efficiency.
• Reduce steps in the working process while meeting all standards.
or in products and services to
• Simplify problem solving. Always look at problems from
make them easy to understand • Minimize the number of middle layer leaders.
multiple perspectives, think creatively to come up with
and use, optimizing cost and
thorough yet simple solutions. • Simplify reporting templates and schemes; training documents/methods.
improving work quality and
efficiency.

Automation Automation is the process of • Apply automation solutions in a standardized and Review and Evaluation:
applying technology to replace or simplified system to increase efficiency.
• Review the current state and identify opportunities for automation, minimizing manual work.
reduce the participation of human
resources in activities, processes • Continue to improve the cybersecurity and privacy • Plan demands, and provide tools/software which are missing for processes to be automated.
or systems for the purpose governance capacity of stakeholders.
• Increase connectivity and interactivity among IT systems in order to increase the efficiency of tools/software.
of increasing performance,
optimizing processes, and • Provide training and raise awareness and compliance of end-users.
minimizing errors at work.
Digital transformation at higher level:

• Simply apply technology to replace manual work. It is necessary to change our mindset, approach, and business model to meet the increasingly high
demand of our customers.

• Think over a strategy to set up a new business model (with old/new products) in the digital economy.
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2024 Directions and Objectives for Sustainable Governance

Transformational Orientation Objectives Actions to take

Principles

Optimization Optimization is the process of • Revenue – Cost optimization. Cost Optimization:

optimizing the use of resources
• Ensure and maximize quality and efficiency, diversify • Consider and get rid of unnecessary items that do not have clear value and waste resources.
(including human resources,
finance, knowledge, experience, products and services, and actively contribute to the • Re-define standards of commodities or services to be purchased to a reasonable extent, so there is just enough – no more, no less.
relationships…) to achieve the best development of the economy.
• Review operational processes, ensuring optimization and efficiency.
performance and maximize the
• Maximize corporate value, commit to complying with
organization’s value. • Provide training on optimization mindset, combining both Top-down and Bottom-up optimization methods.
the law, preventing risks, ensuring benefits and a
transparent and equal business environment.
Optimization refers to the Performance Optimization:
improvement of performance and
• At the individual level: overcome personal weaknesses or disadvantages at work (passiveness, lack of responsibility, superficiality and lack of
productivity of activities, reducing
productivity).
waste and enhancing the efficiency
of the organization or system. • At the organizational level: P&Ls need to research models of management and constant quality improvement which have been successful in the world
and might be suitable for P&Ls, and promote the study of quality improvement.

• Constant improvement model: Plan – Do – Check – Act.

Enterprise Value optimization:

• Value to the Customer: Products must be excellent, meeting the demands of customers, addressing social demands and issues in general through the
products provided. Services must be excellent.

• Value to the Investor: Apart from current business performance, it is necessary to keep eyes on the Company’s Model, Valuation and the set of
indicators for future efficiency assessment, such as IRR, NPV, RNAV.Special capability indicators (exclusively for that Enterprise).

• Value to the Employee: Not only individual income (remuneration policy), but also Corporate Culture, Working Environment, and Leadership Capabilities,
for which employees are always highly appreciated.

• Value to Society: A good enterprise might be the one creating plenty of profit, but an outstanding enterprise must make significant contributions to
society, communities and to humankind.
Chapter 4

Environmental Sustainability
1 Management approach
2 Topic E1 - Climate resilience
3 Topic E2 – Water and biodiversity stewardship
4 Topic E3 – Waste management
5 Topic E4 – Material Sourcing and Efficiency
6 Topic E5 - Responsible Investment
7 2024 Directions and Objectives for Environmental Sustainability
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Vingroup is actively
developing innovative
solutions that both
minimize environmental
impacts and drive
economic value.
Climate change challenges are placing increasingly demanding
environmental responsibilities on nations, organizations, and
businesses worldwide. As Net Zero becomes a universal
imperative, Vietnam stands united with this global mission. In
alignment with international enterprises, Vingroup is actively
developing innovative solutions that both minimize environmental
impacts and drive economic value. We view the journey toward
Net Zero not merely as a challenge, but as an opportunity to
demonstrate our commitment to sustainable development and
participate in the global transition to green business practices.
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Management approach
With an unwavering commitment to regulatory compliance, occurs monthly, with additional ad-hoc reviews for Medium
environmental regulatory compliance forms the cornerstone of our and High-priority regulatory changes, ensuring comprehensive
At Vingroup, we firmly believe that business excellence is operations, from which we implement comprehensive initiatives, information and compliance across our operations.
inseparable from sustainable value creation and long-term including waste management and wastewater treatment, energy
growth potential. We recognize our profound responsibility efficiency programs, greenhouse gas emissions inventory and In pursuit of environmental management excellence, our
toward environmental stewardship and climate action. mitigation, responsible investment practices, etc. The Group subsidiary VinFast has successfully developed and implemented
Excellence in environmental protection not only fulfills our maintains strict compliance with all environmental regulations, an environmental management system certified to ISO 14001:2015
corporate responsibility but strengthens our competitive encompassing: Environmental impact assessment procedures, standards. In 2023, VinFast achieved recertification, receiving ISO
position, facilitates international market expansion, and environmental permits; environmental monitoring and surveillance 14001 certification valid from June 11, 2023, through March 16, 2026.
underpins our sustainable growth trajectory. programs; statutory reporting to regulatory authorities; environmental In addition, Vingroup actively engages with a broad spectrum of
incident response protocols, among others. To maintain excellence stakeholders, including local communities, NGOs, and government
Our Vingroup’s environmental sustainability framework aligns in environmental protection, we have implemented a robust agencies, to enhance the effectiveness and responsiveness of
with six of the United Nations’ 17 Sustainable Development system of continuous regulatory review and compliance. Our our environmental initiatives. We provide environmental training
Goals. Legal Department monitors and communicates relevant legislative and awareness programs for employees and stakeholders about
updates to our Environmental Department, which analyzes and environmental best practices.
implements necessary operational changes. This review process
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Management approach

Strategic Direction and Sustainability Objectives of Environmental Pillar for 2023

In 2023, the Group established the following strategic priorities for environmental sustainability:

ENSURING FULL OPTIMIZING RESOURCE DRIVING GREENHOUSE GAS CONTINUOUSLY PARTICIPATING IN AND FOSTERING
COMPLIANCE EFFICIENCY EMISSIONS REDUCTION ENHANCING ENVIRONMENTAL ADVANCING CIRCULAR GREEN
PERFORMANCE ECONOMY INITIATIVES

Ensuring full compliance with Optimizing resource efficiency, minimizing Driving greenhouse gas emissions Continuously enhancing environmental Participating in and advancing circular Fostering green, sustainable
environmental regulations across emissions, developing eco-friendly living reduction, accelerating renewable p e r fo r m a n c e a n d m i n i m i z i n g economy initiatives, maximizing recycling consumption patterns and
all business operations spaces, and advancing biodiversity energy adoption, enhancing energy environmental impacts through the and reuse opportunities responsible procurement practices
conservation efficiency, and fostering sustainable implementation of green technologies
development

… to achieve the following objectives:

1 Achieving Net Zero emissions by 3 Implementing waste segregation at source 5 Increasing treated wastewater reuse at 7 Driving sustainable procurement
2050, aligned with the Vietnamese and improving recycling rates VinFast, Vinhomes, and Vinpearl facilities practices with emphasis on local and
Government’s commitment at COP26 responsible sourcing

4 Gradually and systematically phasing out 6 Maintaining and strengthening wildlife

2 Expanding solar power infrastructure
single-use plastics across all business conservation and rescue operations at
across Vincom Retail and Vinpearl
operations by 2030 in compliance with Vinpearl Safari
shopping centers
regulatory requirements
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Management approach

Material Topics and Initiatives

Through our materiality assessment Table 16. Material topics and initiatives – Environmental pillar
process, we have identified five (05)
material environmental topics: E1 - Climate
Materiality Code Initiatives Materiality Code Initiatives
Resilience, E2 - Water and biodiversity
topics topics
stewardship, E3 - Waste Management,
E4 - Material Sourcing and Efficiency, E5
- Responsible Investment. E1 - Climate GHG Measurement & Monitoring: Conducting regular GHG inventories and E3 - Waste Wastewater management: Ensuring compliant collection and treatment of wastewater,
Resilience management E3.1
E1.1 assessments to measure Vingroup’s emissions accurately. meeting quality standards before discharge; implementing treated water reuse solutions.

Solid waste management: Implementing comprehensive collection, segregation,

GHG Reduction and Mitigation: Implementing various initiatives to reduce GHG across E3.2 treatment, and management of solid waste in accordance with regulations, advancing
Vingroup’s operations. These include investing in energy-efficient technologies, adopting toward circular economy principles. Investing in research and new technologies for
E1.2 renewable energy sources, and optimizing processes throughout the organization. waste management, recycling, and reuse to minimize natural resource extraction.
Additionally, Vingroup also engages external consulting firms to identify emissions
reduction solutions. E4 - Material Material sourcing:
Sourcing and E4.1
Efficiency • Diversifying supply sources by exploring alternative sources of raw materials,
Energy Efficiency: Implementing energy-efficient practices across the Group’s business
facilities to reduce operational costs and carbon footprint. including local suppliers, to reduce dependence on imported materials and mitigate
E1.3
risks associated with price volatility;

• Evaluating suppliers by focusing on assessment and selection of reputable suppliers

Green transportation: Promoting sustainable transportation options for employees based on quality, reliability, and ethical practices; incorporating healthy, safety and
and customers, such as electric vehicles or public transportation incentives, to reduce environmental factors into the evaluation process;
E1.4
GHG emissions from transportation activities.
• Utilizing recycled, reused, green, and environmentally friendly materials.

E2 - Water an Water stewardship: Implementing water conservation measures and advancing water Material efficiency: Implementing advanced solutions for business & production
Biodiversity E2.1 E4.2
recycling initiatives to minimize freshwater consumption. process optimization and intelligent inventory management.
Stewardship

E5 - Project Selection and Implementation: Prioritizing projects that balance financial

Biodiversity Stewardship: Implementing water conservation measures and advancing Responsible E5
E2.2 returns with sustainability outcomes and create environmental and social value.
water recycling initiatives to minimize freshwater consumption. Investment
Integrate sustainability factors into all processes.
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E1 - Climate Resilience
As one of the nation’s most vulnerable to climate change impacts,
Vietnam has taken proactive measures to address climate change
At the corporate level, Vingroup has aligned with the Vietnamese
Government’s commitment by pledging to achieve Net Zero by These ambitious commitments reflect
our understanding that transitioning to
and pursue green development. The current landscape presents 2050. Furthermore, VinFast has joined The Climate Pledge (TCP),
both opportunities and challenges for businesses, particularly committing to net-zero emissions by 2040 (a decade ahead of the

green growth and a low-carbon economy

in light of Vietnam’s COP26 commitment to achieve Net Zero Paris Agreement timeline established at the 2015 United Nations
emissions by 2050. Climate Change Conference)

is fundamental to our sustainable

development journey.
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E1 - Climate Resilience

Topic E1.1 – GHG Measurement &

Monitoring
In accordance with Environmental Direct greenhouse gas
Protection Law No. 72/2020/QH14 dated
17 November 2020, greenhouse gases
emissions (Scope 1)
(GHGs) are defined as atmospheric gases
that contribute to the greenhouse effect. Scope 1 emissions encompass all direct
The major greenhouse gases include GHG emissions from sources owned or
carbon dioxide (CO2), methane (CH4), and controlled by the company, including: fuel
nitrous oxide (N2O). Additionally, there are consumption (gasoline, diesel, fuel oil, coal,
gases present in lower concentrations but LPG, etc.) for vehicles, equipment, and
possessing high global warming potential, backup generators; refrigerant leakage
namely hydrofluorocarbons (HFCs), from cooling systems; emissions from
perfluorocarbons (PFCs), sulfur hexafluoride wastewater treatment facilities, among
(SF6), and nitrogen trifluoride (NF3). others. In 2023, the Group’s total Scope
1 emissions amounted to 67,112 tCO2e,
As part of our commitment to reducing attributed to gasoline, diesel, and LPG
GHG emissions and maintaining regulatory consumption, wastewater treatment
compliance, the Group implements operations, and refrigerant leakage.
GHG inventories across all P&Ls. Our
inventory methodology aligns with the
Intergovernmental Panel on Climate Indirect GHG Emissions
Change (IPCC) guidelines and current (Scope 2)
Vietnamese regulatory requirements. All
greenhouse gas emissions are measured Scope 2 emissions cover indirect GHG
in metric tons of carbon dioxide equivalent emissions associated with purchased
(tCO2e). electricity, heat, and other forms of energy.
In 2023, Vingroup’s purchased electricity
consumption from the national grid
resulted in emissions of 852,120 tCO2e.
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E1 - Climate Resilience
Other Indirect GHG Emissions
(Scope 3)

Scope 3 emissions encompass all other indirect emissions Table 17. Scope 1 and Scope 2 GHG emissions In 2023, Vingroup achieved a significant
Unit: tCO2e
throughout our value chain that fall outside business’s direct 42% year-over-year reduction in total
control or ownership. This category includes both upstream 2022 2023 greenhouse gas emissions under Scope
activities (related to purchased inputs) and downstream activities Vingroup’s ecosystem 1 and 2, reaching 919,231 tCO2e. Of this
(related to the use of our products and services). Examples include Scope 1 Scope 2 Scope 1 Scope 2 total, Scope 1 emissions accounted for 7%
emissions from transportation and distribution of goods, employee and Scope 2 emissions for 93%.
commuting, business travel, product use and disposal. Industrials - VinFast* 6,291 141,818 7,785 131,215
Technology
While Scope 3 emissions measurement presents significant VinITIS - 3,525 50 4,009
challenges due to its complexity and the need for extensive data
collection as well as the collaboration across multiple stakeholders, VinCSS 1 118 2 114
we recognize it as an area offering the greatest potential for
Real Estate & Vinhomes 52,106 181,228 3,695 231,948
emissions reduction.
Services
Vincom Retail 20,031 217,609 1,359 249,859
Currently, Vingroup maintains robust measurement and inventory
systems for Scope 1 and 2 emissions, while developing a phased Vinpearl 727,372 159,262 51,064 171,520
approach to implementing Scope 3 inventory. In 2023, VinFast
engaged external consultants to assess its Scope 3 GHG emissions Social Vinmec 1,667 35,923 2,126 32,961
for the year 2022. The findings from this assessment are expected Enterprise
to be finalized in 2024 and will be incorporated into our next Vinschool 26,076 12,712 734 16,942
sustainability report.
VinUni 31 2,322 103 2,697
The detailed breakdown of our Scope 1 and Scope 2 GHG inventory
VinBus 3,695 6,216 193 10,855
is presented below:
Total 837,270 760,733 67,112 852,120

Grand total 1,598,003 919,231

Note:
(*) Following the 2023 merger of VinES into VinFast, VinFast’s 2022 and 2023 data encompasses VinES operations.
The above figures exclude VinAI, VinBigdata, and VinHMS as these entities operate in leased facilities and are not under direct operational control.
VinFast’s greenhouse gas emissions data reflects emissions from its manufacturing facility in Hai Phong, Vietnam.
Vinhomes’ greenhouse gas emissions data encompasses emissions from urban development management and operations.
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E1 - Climate Resilience
In 2023, Vingroup achieved a significant 42% year-over-year reduction in total Analysis of GHG measurement & monitoring data reveals that:
greenhouse gas emissions under Scope 1 and 2, reaching 919,231 tCO2e. Of this
total, Scope 1 emissions accounted for 7% and Scope 2 emissions for 93%. • In Scope 1 emissions, Pillar B (Real Estate & Services) dominated
with an 83.6% share. Among P&L centers, Vinpearl led with
76.1%, followed by VinFast (11.6%), Vinhomes (5.5%), and other
P&Ls (6.8%).
Figure 7. Vingroup’s total Scope 1 greenhouse gas emissions in 2023 – Breakdown Figure 9. Vingroup’s total Scope 1 greenhouse gas emissions in 2023 – Breakdown
• Similarly, in Scope 2 emissions, Pillar B (real Estate & Services)
by ecosystem by P&Ls
maintained a substantial lead at 76.7%. The P&Ls breakdown
4,7% 6,8% 11,6% shows Vincom Retail leading at 29.3%, followed by Vinhomes
11,7%
(27.2%), Vinpearl (20.1%), VinFast (15.4%), and other P&Ls (7.9%).
5,5%

83,6%
Total: Total:
67.112 tCO2e 67.112 tCO2e VinFast
Industrials - Technology Vinhomes
Real Estate & Services Vinpearl
76,1%
Social Enterprise Other P&Ls

Figure 8. Vingroup’s total Scope 2 greenhouse gas emissions in 2023 – Figure 10. Vingroup’s total Scope 2 greenhouse gas emissions in 2023 –
Breakdown by ecosystem Breakdown by P&Ls

7,4% 7,9%
15,9% 15,4%

20,1%
76,7%
VinFast
Total: Total:
852.120 tCO2e 852.120 tCO2e Vinhomes

Industrials - Technology Vincom Retail

Real Estate & Services Vinpearl

29,3% 27,2% Other P&Ls
Social Enterprise
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E1 - Climate Resilience

Topic E1.2 – GHG Reduction and Mitigation

GHG emissions reduction is a crucial objective for our environmental
stewardship, climate action, and sustainable development. In
Pillar A: Industrials - Technology
2023, Vingroup’s emissions totaled 919,231 tCO2e, marking a
Energy efficiency serves as the cornerstone of VinFast’s To complement its internal initiatives, VinFast has established
42% reduction from 2022. This achievement resulted from various
greenhouse gas reduction strategy. Through targeted energy strategic partnerships with consulting firms to advance its Vingroup’s emissions VinFast’s
greenhouse gas reduction measures across all P&Ls, ranging from
efficiency initiatives, VinFast achieved savings of over 2.2 million decarbonization efforts. Currently, VinFast is participating marked a greenhouse gas
technical innovations in energy efficiency and renewable energy

42%
kWh, translating to a reduction of more than 1,605 tCO2e (detailed in a Technical Assistance project aimed at reducing energy emissions yielded a
adoption to process optimization and environmentally friendly

6,1%
energy efficiency and conservation measures are outlined in consumption and CO2 emissions in manufacturing operations,
materials usage, complemented by robust employee awareness
Section E1.3, page 77-80). funded by The Global Climate Partnership Fund (GCPF) and
and training programs.
responsAbility Investments AG. The project’s research findings reduction from 2022
year-over-year decrease
Beyond energy efficiency measures, VinFast has also prioritized its will provide a comprehensive overview of emission reduction
supply chain optimization. The company fosters strong supplier measures and strategies for the electric vehicle manufacturing
partnerships to enhance sustainability throughout the value chain industry, enabling VinFast to implement targeted carbon mitigation VinFast delivered

35000
and focuses on local sourcing to minimize transportation-related solutions.
emissions. Currently, VinFast’s localization rate reaches 60%
(excluding battery components). The technology P&Ls (VinITIS, VinCSS, VinHMS, VinBigdata,
VinBrain, VinAI) have executed energy efficiency and conservation electric cars in 2023 alone
These comprehensive emission reduction initiatives yielded a 6.1% awareness programs to employees. Besides, these P&Ls optimize
year-over-year decrease in VinFast’s greenhouse gas emissions IT equipment to enable automated shutdown protocols for idle
for 2023. devices, use server room lighting only during inspection/operation,
adjust air conditioner settings and utilize cloud computing and
In addition, VinFast is implementing a 30 MWp solar power AWS data storage services to reduce physical infrastructure and
installation scheduled for completion in 2024, projected to offset hardware requirements, thereby decreasing heat generation and
approximately 25,000 tCO2e annually. power consumption, contributing to the Group’s greenhouse gas
emission reduction.
Committed to providing green vehicles for a sustainable future,
VinFast officially announced the discontinuation of gasoline vehicle
sales on July 15, 2022, pivoting to all electric vehicle manufacturing
and sales. The company has successfully expanded into North
American and European markets, delivering 35,000 electric cars
and over 72,000 electric motorcycles in 2023 alone, marking
significant progress in its mission to create a greener future for
future generations.
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E1 - Climate Resilience
Pillar B: Real Estate and Services
In the real estate segment, Vinhomes implements comprehensive Table 18. Carbon Offset Achievement at Vinhomes In the Hospitality and Resort segment, Vinpearl has implemented Table 19. Carbon Offset Achievement at Vinpearl
energy consumption monitoring and optimization across its urban Ocean Park numerous energy-saving solutions that have significantly reduced
development construction and operations, with a strong emphasis greenhouse gas emissions, including: treating cooling tower water Category 2023 2022
on solar energy adoption. The company maintains strict operational Category 2023 2022 with E-water electromagnetic field technology to enhance the
time controls and employs high-efficiency equipment to minimize efficiency of refrigeration equipment, reduce operating costs, Total electricity consumption 241,172,480 201,019,089
resource waste and conserve energy. Vinhomes’ ongoing energy- Total electricity consumption 32,176,193 28,053,599 save energy and minimize chemical discharge; transitioning to (kWh) (grid and solar power
saving and energy efficiency initiatives include energy-efficient (kWh) (grid and solar power chip-enabled magnetic key cards for power saving when guests combined)
LED lighting systems, energy-saving Low-E glass installations in combined) leave rooms; replacing and transitioning to low Global Warming
select projects, and SCADA system implementation for optimal Potential (GWP) refrigerants in cooling and air conditioning systems; Grid electricity emissions (tCO2e) 171,520 159,262
power consumption management, etc. (for additional energy- Grid electricity emissions (tCO2e) 23,234 22,558 setting optimal air conditioning temperatures; regularly performing
saving and energy efficiency measures, please refer to Section maintenance and refrigerant leak control; optimizing operational Solar power generation (kWh) 3,642,919 2,956,420
E1.3, page 77-80). Furthermore, Vinhomes prioritizes maintenance Solar power generation (kWh) 1,026,567 1,208,296 schedules for air compressors, exhaust fans, central air conditioning
Carbon offset through solar 2,631 2,377
and servicing to minimize refrigerant leakage in cooling systems systems and elevators. Additionally, Vinpearl emphasizes the
Carbon offset through solar 741 972 power (tCO2e)
and air conditioning units. installation, procurement, and utilization of solar power.
power (tCO2e)
Offset percentage (%) 1,53 1,49
In terms of clean and renewable energy, Vinhomes’ solar rooftop Vinpearl Resort & Spa Phu Quoc and Vinpearl Resort & Golf Nam Hoi
Offset percentage (%) 3,2 4,3
installations across various projects and urban areas have made An have implemented rooftop solar installations, complemented by
substantial contributions to greenhouse gas reduction efforts. A energy storage solutions to reduce grid power consumption during
In the retail segment, Vincom Retail has installed additional solar
notable example is the TechnoPark building, where a 3,000m² solar Based on greenhouse gas emission calculations, total GHG peak hours for load reduction and cost optimization.
rooftop systems at four shopping centers, bringing the total
panel system installed on the adjacent lake surface generates up to emissions from Vinhomes’ operations and management activities number of solar-powered facilities to 54 out of 83 centers. In 2023,
606,000 kWh of green energy annually, achieving potential savings decreased by 4% compared to 2022. The carbon offset achieved through solar power utilization at
Vincom Retail’s solar power consumption reached 14,940,158
of up to 17.4% in total annual energy consumption. The floating Vinpearl is as follows:
kWh, resulting in a reduction of 10,788 tCO2e in environmental
parking facility on Hai Au Street in Vinhomes Ocean Park features
emissions. The company plans to extend solar installations to four
2,200m² of solar panels, generating approximately 531,000 kWh
more shopping centers in 2024.
annually. In 2023, solar power generation at Vinhomes Ocean Park
saw a 15% decrease compared to 2022, attributed to reduced
Additionally, Vincom Retail continues to implement enhanced
sunlight hours, an extended winter period, and increased rainfall.
energy-saving measures to reduce greenhouse gas emissions (for
detailed energy-saving and energy efficiency measures, please
The carbon offset achieved through solar power utilization at
refer to Section E1.3, page 77-80).
Vinhomes Ocean Park is detailed below:
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E1 - Climate Resilience
Pillar C – Social Enterprise

In healthcare, Vinmec is also a pioneer in In education, VinUni has installed a 1,000m²

ESG initiatives. Vinmec implements green rooftop solar system that generates an
healthcare programs such as electronic average of 600 kWh daily. In 2023, VinUni’s
medical records, electronic contracts, solar power utilization reached 153,351
and digitization of diagnostic imaging kWh, achieving a reduction of 111 tCO2e in
films to minimize paper consumption environmental emissions.
for document printing while contributing
to reduced energy consumption and
greenhouse gas emissions mitigation.

1000 M2 153.351 KWH

Rooftop solar system VinUni VinUni’s solar power

has installed utilization
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E1 - Climate Resilience

Topic E1.3 - Energy saving

Energy is considered a decisive component in achieving our Net Zero emissions commitment. Therefore, the
implementation of energy-efficient solutions remains fundamental to our greenhouse gas reduction strategy.

Energy consumption
In 2023, Vingroup’s total energy Table 20. Vingroup’s energy consumption in the period 2022-2023
consumption reached 4,678 TJ, marking Unit: TJ
a 16.5% increase from 3,908 TJ in 2022.
2022 2023
This figure encompasses both renewable
Vingroup’s ecosystem
energy (solar power) and non-renewable Renewable Non-renewable Renewable Non-renewable
sources (grid electricity, gasoline, diesel, energy energy energy energy
lubricants, and LPG).
Industrials - VinFast* 723.6 764.2
Technology
VinITIS 15.8 20.0

VinCSS 0.5 0.6

Real Estate & Vinhomes 4.3 820.5 3.7 1,172.7

Services
Vincom Retail 48.9 1094.4 53.8 1,257.6

Vinpearl 10.6 919.6 13.1 1,015.4

Social Vinmec 174.0 185.3

Enterprise
Vinschool 57.0 84.5

VinUni 0.6 10.8 0.6 13.4

27.9 54.3

Total 64.4 3,844 71.2 4,568

Grand total 3,908 4,639

(* including VinES)
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E1 - Climate Resilience
The share of renewable energy (solar power) in our energy mix remained stable, accounting for 1.53% of total consumption in 2023, At P&L level, our major P&Ls (Vincom Retail, Vinhomes, Vinpearl, VinFast) collectively accounted for 92.3% of the Group’s total energy consumption
compared to 1.65% in 2022. in 2023.

Figure 11. Vingroup’s energy consumption Figure 12. Vingroup’s energy consumption Figure 13. Vingroup’s energy consumption Figure 14. Vingroup’s energy consumption
in 2022 in 2023 in 2022 – Breakdown by P&Ls in 2023 – Breakdown by P&Ls

4.5% 2.9% 4% 3.7%

1.65% 1.53%

23.8% 18.5% 22.8% 16.3%

Total: Total: Total: Total:

3.908 TJ 4.678 TJ 3.908 TJ 4.678 TJ

29.3% 21.1% 28% 25.1%

98.35% 98.47%

VinFast Vinpearl VinFast Vinpearl

Renewable energy Renewable energy Vinhomes Vinmec Vinhomes Vinmec
Non - Renewable energy Non - Renewable energy Vincom Retail Other P&Ls Vincom Retail Other P&Ls
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E1 - Climate Resilience
Energy saving initiatives
In Pillar A, VinFast’s Energy Committee Table 21. VinFast’s energy-saving and efficient initiatives in 2023
plays a pioneering role in researching and
implementing energy-saving solutions. No. Initiatives Results No. Initiatives Results
Multiple energy-saving and energy
efficiency measures were implemented 1 Optimizing Chiller operations in administrative buildings through: Annual energy savings: 5 Optimizing Chiller operations in electronics workshop areas through: Annual energy savings:
across electrical systems, cooling systems, 241,000 kWh/year 500,000 kWh/year
and lighting, yielding impressive savings of • Implementing smart scheduling (30-60 minutes early shutdown • Adjusting operational schedules
over 2.2 million kWh. before end of workday)
• Raising temperature setpoints from 23°C to 25-26°C.
• Raising temperature setpoints from 23°C to 25-26°C.
6 Optimizing AHU and HVAC systems in electronics workshop Annual energy savings:
2 Optimizing AHU, HVAC system, and office lighting in administrative Annual energy savings: areas through: 262,000 kWh/year
buildings through: 225,313 kWh/year
• Establishing consistent 26-27°C temperature zones
• Turning off unused electrical equipment;
• Implementing zone-based AHU management
• Optimizing office space utilization;
7 Optimizing working hours to align with production schedules for Annual energy savings:
• Standardizing office temperature settings to 26-27°C power savings through: 400,000 kWh/year

3 Lighting Efficiency through: Annual energy savings: • Extending weekday operational hours
26,000 kWh/year
• Seasonal lighting scheduling (Summer: 18:30-6:00; Winter: 17:30-6:30) • Applying additional Saturday closures per month

• Reducing pathway lighting intensity by 30-40%.

• Reducing excess lighting in test drive areas and finished vehicle

parking lots.

4 Optimizing operations of Chiller and HVAC systems in paint Annual energy savings:
shops through: 569,000 kWh/year

• Maintaining temperature at 27-29°C

• Implementing after-hours HVAC shutdown protocols

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E1 - Climate Resilience
In Pillar B, the real estate segment, Vinhomes continues to advance • Using Low-E glass in construction: Low-E glass features heat In Pillar B, the retail segment, Vincom Retail continues to implement • Standardizing operational procedures through video
its energy efficiency solutions and initiatives to reduce operational resistance, low radiation, energy efficiency, and high aesthetics, green solutions with positive results: documentation and implementing asset management software
costs while contributing to environmental protection. Besides optimizing natural light and visibility. Low-E glass technology is to control periodic maintenance schedule;
utilizing renewable energy, Vinhomes controls operational timing adopted in projects such as Vinhomes Skylake, Vinhomes Golden
and employs high-efficiency equipment. Key initiatives include: River, Vinhomes Metropolis, and Vinhomes Ocean Park, etc. • Expanding solar power infrastructure to 54 out of 83 shopping • Establishing equipment operation schedules aligned with
centers, with four new installations in 2023. Total solar power individual shopping center’s operating patterns to contribute
• Implementing SCADA systems to monitor power grid operations consumption at Vincom Retail in 2023 reached 14,940,158 kWh. to electricity saving and environmental protection.
• Replacing fluorescent and compact lights with LED lighting for and construction equipment, enabling operational monitoring
power savings; and optimization of power consumption. • Using energy-efficient LED lighting. • Several shopping centers have installed inverters for air
conditioning systems, cooling towers, and cooling water pumps
• Installing sensors in public areas for automatic on/off switching • Partnering with Barghest Building Performance (Singapore) to to adjust operational parameters for flow and temperature
based on occupancy; pilot an air conditioning operational cost control system at Vincom based on actual peak/off-peak hours and weather conditions,
Center Tran Duy Hung from June 2023, achieving approximately optimizing equipment efficiency and performance.
88,796 kWh in electricity savings over 6 months post-installation.
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E1 - Climate Resilience

E1.4 - Green transportation

Vingroup promotes sustainable transportation options for VinBus operates more than 280 vehicles, primarily in Hanoi, Ho which is 23.42 kg CO2e/100km less than equivalent diesel buses.
employees and customers, such as VinFast electric vehicles, Chi Minh City, and Phu Quoc. Electric buses do not use internal Thus, with a transportation distance of over 19.3 million kilometers
Xanh SM services, or public transportation incentives (VinBus) to combustion engines, therefore producing no GHG emissions or in 2023, VinBus contributed to reducing 4,526 tons of CO2e
reduce GHG emissions from transportation activities. For employee other pollutants during operation. This helps protect air quality, compared to equivalent diesel buses.
business trips, the Group also maximizes the transition to using especially in crowded urban areas. According to calculations, an
electric taxis. A notable example is VinHMS’s implementation of average large diesel bus emits approximately 77.34 kg CO2e/100km,
“Green Movement Day” on December 15, 2023. The company while comparable electric buses have no direct emissions. Statistics
sponsored transportation costs for employees using green vehicles show that VinBus’s total transportation distance in 2023 exceeded
on that working day. The program helped raise employee awareness 19.3 million kilometers, directly reducing 14,944 tCO2e emissions
about green transportation while contributing to environmental into the atmosphere, equivalent to planting nearly 660,000 trees.
pollution reduction. Green movement and green transportation are Regarding indirect emissions, VinBus electric buses only emit about
gradually becoming habits for Vingroup employees. 53.92 kg CO2e/100km from using grid electricity for charging,

With the mission of pioneering, promoting, and creating modern,

civilized green public transportation trends in Vietnam, VinBus has
made significant contributions to the Net Zero journey. Currently,
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E2 - Water and biodiversity stewardship

E2.1 - Water stewardship Table 22. Vingroup’s water consumption and reuse in the period 2022-2023 Figure 15. Vingroup’s water consumption in 2023 – Breakdown by ecosystem
30,000,000
Đơn vị tính: m3
25,688,204
Recognizing that water resources directly impact sustainable 2022 2023
25,000,000
22,700,824
development, Vingroup consistently emphasizes solutions for Vingroup’s ecosystem
efficient and economical water usage. The Group’s business Water Water Water Water 20,000,000

consumption reused consumption reused

operations primarily source water from clean water supply 15,000,000
companies. Additionally, in Vinhomes urban areas, reservoirs/lakes Industrials - VinFast* 759,114 32,016 909,135 44.459
are constructed to collect rainwater for landscape irrigation and Technology
10,000,000

internal road cleaning. VinCSS 258 - 220 - 5,000,000

759,372 909,355 905,406
724,307

In 2023, Vingroup’s water consumption was 24,515,585 m3, m3

Real Estate & Vinhomes 17,592,456 28,422 13,954,728 45.197
decreasing nearly 9.8% compared to 2022. 2022 2023
Services Industrials - Technology Real Estate & Services Social Enterprise
Vincom Retail 2,626,819 2,738,848
Pillar B, with P&Ls in real estate and services inspections to promptly repair
(real estate, hospitality and tourism, retail) underground leaks and reduce losses.
Vinpearl 5,468,929 1,698,343 6,007,247 1.279.420
operating nationwide, accounts for a
substantial 96.5% of the group’s total water • Vinpearl maintains toilet float adjustment
Social Vinmec 395,879 - 430,022 - solutions and automatic/semi-
consumption.
Enterprise automatic irrigation systems to reduce
Water conservation solutions are
Vinschool 281,193 160 426,540 3.135 implemented and maintained by P&Ls to water consumption.
minimize extraction and contribute to water
VinUni 36,637 - 36,640 - stewardship. Additionally, some P&Ls reuse Furthermore, P&Ls conduct water
treated wastewater to reduce input water conservation awareness campaigns to raise
VinBus 10,597 - 12,204 - consumption (see Section 4.4.1). Some employee responsibility consciousness.
water conservation solutions maintained by To enhance social responsibility, VinFast
Total 27.171.883 1,758,941 24,515,585 1,372,211 P&Ls include: also supports clean water supply to local
communities and sponsors drinking water
• Sensor and auto-shutoff faucet systems, for kindergartens around the project. These
adjusting water flow to appropriate activities have supported community
levels. development and improved local
(* includes VinES) environmental sanitation. Additionally, we
• Water level warning float systems in regularly organize environmental campaigns
hot and cold-water storage tanks to with active community participation to raise
prevent overflow and minimize losses public awareness about the importance of
in Vinhomes urban areas. Vinhomes water stewardship.
regularly conducts ultrasonic pipe
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E2 - Water and biodiversity stewardship

E2.2 - Biodiversity Stewardship

With society’s development as well as environmental exploitation Vinpearl River Safari Nam Hoi An successfully rescued over
and degradation, the preservation of biodiversity has become 52 animals in 2023, including two Javan pangolins, a critically
a matter of utmost urgency. Wildlife sanctuaries have proven to endangered wildlife species at risk of extinction in the wild and
be one of the most effective solutions, providing safe havens for prioritized for protection under law.
endangered species and allowing them to thrive in their natural
habitats. Vinpearl Safari proudly stands as one of the first three zoos in the
Southeast Asian Zoos and Aquariums Association (SEAZA) to receive
Vinpearl’s three state-licensed biodiversity conservation facilities certification for animal welfare conditions meeting international
(Vinpearl Safari Phu Quoc, Vinpearl River Safari Nam Hoi An, standards. Notably, Vinpearl Safari is the only zoo in Vietnam capable
Vinpearlland Wildlife Aquatic Rescue and Conservation Center) of receiving, caring for, conserving, and becoming a “green home”
have been at the forefront of wildlife protection. for many animal species from different environments worldwide.
Vinpearl Safari’s goals extend beyond wildlife conservation and
At Vinpearl Safari, animal care and protection are always top development to include direct involvement in rescue operations,
priorities, with the goal of creating the most natural living environment while also strengthening education and communication to raise
possible. Through veterinary work and care standards, Vinpearl community awareness about environmental protection, nature,
Safari aims to ensure optimal health, growth, and development for and wildlife conservation.
all animal species. These efforts have resulted in the successful
breeding of numerous rare and endangered species at both
Vinpearl Safari Phu Quoc and Vinpearl River Safari Nam Hoi An.
The year 2023 saw the birth of a diverse population of 506 new
individuals, encompassing species such as Bengal tigers, Asian
palm civets, Arabian oryx, scimitar-horned oryx, sambar deer, hog
deer, silvery gibbons, white rhinoceros, and chimpanzees.
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E3 - Waste management

Waste treatment and management are crucial tasks for E3.1 - Wastewater management
protecting the environment and human health. With the At Vingroup, there are 3 main sources of wastewater generated During VinFast’s operations, cooling wastewater is also preliminarily
from business operations, including: treated and internally recycled during the production process to
principle of placing Environmental factors at the center, • Industrial wastewater: generated from the production of cars,
reduce input water consumption.

Vingroup commits to adhering to all applicable waste electric motorcycles, and batteries for electric vehicles at VinFast; In Pillar B, Vinhomes, Vinpearl and Vincom Retail have built domestic
wastewater treatment systems to treat wastewater, ensuring

management laws and regulations while actively seeking

• Medical wastewater: generated from medical treatment activities
compliance with QCVN 14:2008 - National Technical Regulation
at Vinmec;
on Domestic Wastewater and adhering to periodic monitoring

and researching scientific solutions to ensure the efficient • Domestic wastewater: generated from business activities of the
remaining P&Ls.
regimes. Vinpearl has installed automatic, continuous wastewater
monitoring stations at resorts in Nha Trang and Phu Quoc to monitor

implementation of our waste management initiatives. All wastewater sources are treated to meet standards according
parameters including flow, pH, TSS, COD, and ammonium before
discharge to receiving sources. Monitoring results are transmitted
to requirements in Environmental Permits/Discharge Permits for to the data reception centers of local Departments of Natural
each company and facility. Resources and Environment.

In Pillar A, VinFast has built local wastewater treatment systems In Pillar C, wastewater from Vinmec’s medical treatment activities
at workshops before connecting to the centralized wastewater is treated to ensure compliance with QCVN 28:2010/BTNMT -
treatment system. The centralized wastewater treatment system has National Technical Regulation on Medical Wastewater.
a capacity of 3,200m3/day, treating both production and domestic
wastewater. Wastewater is treated to ensure compliance with Besides complying with regulations on wastewater treatment
QCVN 40:2011/BTNMT - National Technical Regulation on Industrial standards, P&Ls also implement solutions to reuse treated
Wastewater (column A, coefficients Kq = 1.0 and Kf = 1.0) before wastewater. VinFast, Vinhomes, and Vinpearl reuse treated
being discharged into the receiving source - the coastal waters of wastewater for watering plants, grass, and cleaning internal roads.
Cat Hai Island in Van Phong commune, Cat Hai district, Hai Phong Vincom Retail utilizes condensate water from cooling systems for
city. At the monitoring tank of centralized wastewater treatment cleaning, while Vinschool utilizes wastewater from RO filtration
system No. 01, VinFast has installed an automatic, continuous systems for floor cleaning and watering plants. In 2023, the total
wastewater monitoring system with 14 monitoring parameters amount of wastewater reused by Vingroup was 1,372,851 m3, a
(flow, temperature, pH, TSS, COD, NH4+, Total P, Cd, As, Hg, Pb, Fe, 22% decrease compared to 2022.
Cr3+, Cr6+). Monitoring results are continuously transmitted to Hai
Phong City’s Department of Natural Resources and Environment
for tracking and supervision to ensure transparency and objectivity
in the company’s discharge activities.
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E3 - Waste management

In 2023, total waste generation E3.2 – Solid waste management

was 204,396 tons, of which Effective solid waste management, from collection and sorting to Table 23. Waste generation volume in 2023
organic waste accounted for treatment, helps conserve resources and reduce environmental
pressure. Vingroup’s Volume (kg)
the largest proportion (65.4%), ecosystem
Organic waste Recyclable waste Hazardous waste Other solid waste Total
In 2023, the VinFast factory continued implementing on-site waste
recyclable waste 18.4%, other sorting, while other P&Ls gradually implemented sorting procedures. VinFast(*) 1,539,861 33,309,181 2,722,722 1,700,564 39,272,328
solid waste (domestic waste Vinhomes 85,244,190 3,592,798 24,364 16,349,766 105,211,119
and other general waste) 14.8%, Figure 16. Percentage of waste types in 2023

and hazardous waste only 1.5%. 14,8% 65,4%

Vincom Retail 37,247,166 81,346 8,473 3,968,880 41,305,865

Vinpearl 4,515,800 356,988 51,637 4,770,428 9,694,853

1,5%
Organic waste Vinmec 925,883 63,119 234,349 1,162,785 2,386,135
Recyclable waste
18,4%
Hazardous waste Vinschool 4,118,445 115,498 344 1,069,073 5,303,360
Other solid waste
VinUni - 1,954 740 1,213,250 1,215,944

VinBus 2,303 - - 3,787 6,090

Tổng 133,593,648 37,520,885 3,042,628 30,238,532 204,395,693

Note: (*): including VinES

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E3 - Waste management
At VinFast, the Company implements waste reduction programs plastic waste, ensuring aesthetics, and minimizing environmental
with priority flow: On-site waste reduction - Reusing - Recycling. impacts of plastic waste. Vincom Retail has also partnered with
Particular attention is paid to on-site collection and sorting to Alta Media and Aquafina to implement “bottle recycling stations”
separate different types of waste. Hazardous waste and non- following the 3R model (Reuse - Recycle - Reduce) at Vincom
recyclable general waste are transferred to licensed contractors Megamall and Vincom Center in Hanoi and Ho Chi Minh City,
for treatment according to legal regulations. Recyclable waste providing solutions for plastic waste treatment (PET bottles and
is transferred to capable recycling units for processing into raw aluminum cans), contributing to the fight against plastic waste.
materials for other production processes, generating significant
financial returns to offset environmental service costs. In 2023, At Vinhomes urban areas, units always comply with current
VinFast’s recycled waste volume (excluding VinES) was 32,422 environmental regulations and state legal criteria and standards for
tons, a 58% increase from 20,563 tons in 2022. waste management. 100% of urban areas contract with licensed
companies approved by the MONRE for collection, transportation,
To promote circular economy and enhance waste recycling and treatment of domestic and hazardous waste. In 2023, Vinhomes
and reusing, VinFast and Marubeni Corporation, Japan, signed a continued implementing the Vinhomes Go Green campaign
Memorandum of Understanding on EV battery reuse cooperation. through strict control and improvement of waste collection and
According to the agreement, VinFast and Marubeni will cooperate recycling operations. Main activities included exchanging waste
in researching and producing Battery Energy Storage Systems for gifts, collecting batteries, gathering, and sorting single-use
(BESS) from used EV batteries. VinFast will supply EV batteries, while plastic waste, and transporting recyclable products to authorized
Marubeni will handle feasibility assessments, technical consultation, recycling management facilities.
and BESS installation. Both parties will also cooperate to promote
business opportunities in used EV batteries, aiming to establish a
circular economy model. Previously, in 2022, VinES and Li-Cycle In the Tourism and Hospitality sector, recognizing its responsibility transferred to units licensed by the MONRE. Vinmec also implements
- a leading company in lithium-ion battery resource recovery and for environmental quality to the community, customers, and electronic contracts with customers, digitizes diagnostic imaging
recycling in North America - announced global cooperation on EV stakeholders, Vinpearl prioritizes cleaning, collection, and waste films, enhances on-site medical equipment repairs, and minimizes
battery recycling. treatment activities by implementing collection programs and nylon use in business operations and pharmaceutical management
enhancing on-site waste sorting. Accordingly, waste collection to reduce waste generation to the minimum.
At Vincom Retail’s shopping centers, solid waste generated from is carried out daily, separating dry waste/wet waste/hazardous
mall operations is collected and sorted at source. Additionally, waste. Sorted waste is stored separately and transferred to qualified At VinUni, the university uses a direct tap water drinking system,
Vincom Retail actively encourages store participation, recording processing units as per regulations. Additionally, for green waste, reducing approximately 321,000 plastic bottles generated annually.
total recyclable waste volume across Vincom Retail reaching over Vinpearl has repurposed tree trunks to reinforce/build animal In the technology sector, VinBrain develops features for sharing
80 tons/year. Waste is stored in areas compliant with legal waste enclosures at the zoo; the remainder is composted into organic diagnostic imaging results via QR Code and medical images on the
management regulations before being transported and treated fertilizer for other plants. DrAidTM platform to limit the printing of medical reports on paper
by licensed units approved by the MONRE. Furthermore, Vincom and hard films.
malls have implemented the “No Plastic Waste” program to raise In the Healthcare sector, Vinmec’s hospital and clinic system
awareness among employees and customers about reducing has invested in synchronized equipment for storing, collecting,
and sorting solid waste at source. These types of waste are then
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E4 - Material Sourcing and Efficiency

Vingroup has identified E4.1 - Material sourcing

opportunities to adopt new Supply Chain Diversification Supplier Assessment Sustainable Materials
circular business models
and become a part of the
01 02 03

To mitigate supply chain risks, Vingroup has diversified its Vingroup collaborates with thousands of reputable In the context of the ongoing environmental crisis,

global sustainable supply sourcing, particularly in the face of material shortages or

disruptions caused by natural disasters, political instability,
suppliers both domestically and internationally. Supplier
and partner management is, therefore, a cornerstone
the world is actively exploring diverse strategies to
reduce emissions and replace plastics with bio-based

chain.
or pandemics. We prioritize sourcing materials locally of our sustainable development strategy. Our selected alternatives.
for our construction projects. This not only supports suppliers and partners must meet rigorous standards in
the local economy but also reduces transportation areas such as labor practices, social impact, environmental At Vinhomes, our engineering departments, design
In the face of the significant challenges posed by the COVID-19 costs and carbon emissions associated with long- protection, legal compliance, quality standards for raw institute, procurement and bidding department, and R&D
pandemic, geopolitical instability, and climate change, global supply haul material transportation. This approach has been materials and components, and standards for competency team are continuously researching and exploring new
chains have been disrupted. Vingroup has identified opportunities widely communicated to all P&Ls. Given our extensive and sustainability. A comprehensive evaluation process is materials and construction technologies. We selectively
to adopt new circular business models and become a part of the operations across Vietnam and several other countries, employed for selecting suppliers and partners, involving test and apply these technologies in line with global
global sustainable supply chain. Joining a sustainable supply chain leveraging local suppliers significantly contributes to competitive bidding and assessments conducted by both sustainable development trends, such as gradually
will enable us to achieve our dual goals of environmental protection economic development and reduces our products’ the Group and individual P&Ls. replacing traditional fired bricks, which contribute to
and social responsibility. carbon footprint. For example, 99% of Vinschool’s food increased emissions, with non-fired bricks, Acotec
suppliers are local, and VinFast’s localization rate is up to We have a Supplier Code of Conduct outlining the panels, autoclaved aerated concrete, engineered wood,
60% (excluding batteries). Vinpearl and Vinhomes also requirements for responsible business practices, wood-like tiles, wood-effect coated steel, Low-E glass,
prioritize local suppliers for their input materials. minimizing adverse impacts on human rights, labor rights, and solar tiles.
the environment, and anti-corruption activities.

In Pillar A of our assessment, data from 2023 reveals that

76% of VinFast’s suppliers have achieved and maintained
ISO 14001:2015 certification for environmental management
systems. P&Ls also conduct regular supplier assessments
based on initial assessment results. For example, Vinpearl
assesses suppliers scoring above 90% every two years,
those scoring between 75% and 90% annually, and those
scoring between 55% and 75% every six months.
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E4 - Material Sourcing and Efficiency

Table 24. Substitution rates of alternative materials at Vinhomes

2022 2023
Alternative
materials
High-rise Low-rise Landscape High-rise Low-rise Landscape

Non-fired brick 55% 0% - 55% 0% -

replacement rate

Acotec/Autoclaved 55% 0% 50%(*) 55% 0% -

Aerated Concrete (AAC)
replacement rate

Engineered wood, wood-like 100% 100% 100% 100% 100% 100%

tiles, wood-effect coated
steel replacement rate

Note: “-”: Not applicable; (*): fences, auxiliary works.

The excessive use of single-use plastics is increasingly

unsustainable, counteracting the green development trend, and
posing a severe threat to ecosystems and human health.
In Vietnam, the government has enacted strong regulations • P&Ls have stopped using single-use plastic bottles, replacing
and a clear roadmap to phase out single-use plastic products. them with glass bottles and paper cups in meeting rooms and
Accordingly, after December 31, 2030, the production and import offices;
of single-use plastic products will be banned. After 2025, single-
use plastic products and non-biodegradable plastic packaging • Vinpearl has used environmentally friendly products such as
will be prohibited in shopping malls, supermarkets, hotels, and straws, food containers made from sugarcane pulp, cutlery made
tourist areas, except for products with non-biodegradable plastic from biodegradable plastic, and combs, brushes, and razors
packaging. Therefore, the Group and its P&Ls are actively shifting made from bamboo in hotels and restaurants;
towards green consumption, reducing the use of single-use plastic
• Vinmec has reduced the use of plastic bags in its business
products:
and pharmaceutical management, shifting to the use of
environmentally friendly cloth/paper bags.
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E4 - Material Sourcing and Efficiency

E4.2 - Material efficiency To optimize the use of raw materials and save energy during storage
and use, we have focused on solutions to optimize production
VinFast has a battery leasing and swapping policy, bringing many
benefits to customers while maintaining control over the battery
processes and intelligent inventory management. lifecycle and disposal. Discarded batteries will be recycled to save
raw materials and reduce electronic waste. Similarly, at Vinhomes,
sustainable materials are used in construction to reduce carbon
emissions.

In Vinpearl’s restaurant and hotel chains, as well as Vinschool

canteens, inventory management adheres to the FIFO (First In, First
Out) principle to comply with food safety regulations.
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E5 - Responsible Investment

At Vingroup, our investment portfolio is not only focused

on maximizing profits but also encompasses sustainable
development and social responsibility goals.
At Vingroup, our investment portfolio is friendly products such as electric bicycles, making the most of the project’s location
not only focused on maximizing profits electric motorcycles, electric cars, and to build ecosystems, pedestrian streets,
but also encompasses sustainable electric buses. To save energy, VinFast’s green spaces, and public squares within
development and social responsibility manufacturing complex is designed to the project. In particular, the Vinhomes
goals. Sustainability criteria are be environmentally friendly. To fulfill its Ocean Park mega-urban area, with 117
considered throughout the investment corporate social responsibility to the hectares of green land and water surface
evaluation, decision-making, and project surrounding communities affected by out of a total area of 420 hectares, creates
implementation processes. its projects, VinFast has implemented a dream living environment for residents.
a stakeholder consultation plan and The entire Vinhomes Ocean Park urban
Sustainability is integrated into Vingroup’s participates in the management, area is invested in a wastewater treatment
investment activities from the project conservation, and protection of cultural plant with a capacity of 38,000 m3/day
evaluation and selection stage. The heritage from potential project impacts. and night to treat all wastewater from
research, evaluation, and management The Company has also established a the entire urban area before discharging
of investment project risks help the community grievance resolution process it into the river system, contributing to
Group identify and mitigate potential and widely publicizes it to local authorities environmental protection in Gia Lam
risks that could negatively impact the and stakeholders. district. In addition, high-rise buildings
environment and society. In project such as Vinhomes Skylake, Vinhomes
feasibility assessments, the environmental In the Real Estate sector, green spaces Golden River, and Vinhomes Metropolis
and community impacts are a particular are an indispensable highlight of every are designed to optimize views and natural
focus for the Group. Throughout Vinhomes project. Low building density, light. Central air conditioning systems and
project implementation, sustainability is large green areas and water surfaces are Low-E glass to reduce UV rays and energy
embedded in all phases. For example, well-planned within the overall project, consumption are implemented in many
green building design has been a top creating modern living spaces in harmony projects as part of the environmentally
priority from the design stage, focusing on with nature. Landmark projects such friendly product orientation.
energy efficiency, open spaces, and high as Vinhomes Green Bay, Vinhomes The
green coverage. Harmony, Vinhomes Grand Park, Vinhomes
Smart City, and Vinhomes Ocean Park all
In Pillar A, the Industrial sector, VinFast maintain low building density, ranging from
focuses on modern and environmentally only 15% to 19%, with high green coverage,
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E5 - Responsible Investment

A typical example of Vinhomes’

green buildings is the TechnoPark
Tower office building in Vinhomes
Ocean Park.
A typical example of Vinhomes’ green lake, providing up to 1 million kWh of green
buildings is the TechnoPark Tower office energy in 2023.
building in Vinhomes Ocean Park. The
building is equipped with smart lighting In Pillar C, Vinmec’s hospital system has
and air-conditioning system, integrating invested in a wastewater treatment system
nearly three thousand sensors to allow for medical examination and treatment
automatic light switching and adjustment, activities that are strictly controlled by
and control temperature, humidity, and regulations. Comprehensive measures for
CO/CO₂ concentration in each area, fire prevention, laboratory safety, radiation
resulting in significant savings in energy safety, and food safety are regulated,
costs. TechnoPark Tower is one of the few guided, trained, and closely supervised
buildings in Asia designed and operated on a system-wide basis according to the
according to Leadership in Energy and highest international standards.
Environmental Design (LEED) Platinum
V4 standard – the highest level of the US In the Education sector, VinUni is designed
green building standard system, which with a very high density of landscape
is estimated to save up to 17.4% of total and trees, reaching 84%. Right from the
annual energy consumption compared construction stage, VinUni installed a
to the baseline. The building is covered rooftop solar panel system with a total
with 26mm thick Low-E energy-saving area of 1,000 m2 to reduce the amount of
double-glazed glass combined with fire- electricity purchased from the grid.
resistant gypsum board inside to prevent
two-way heat transfer. The tower’s power
grid is equipped with a 3,000 m2 solar
panel system floating on the adjacent
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2024 Directions and Objectives for Environmental

Sustainability
In 2024, the Group will continue to maintain Table 25. 2024 Directions and Objectives for Environmental Sustainability
its environmental sustainability orientation
as set out in 2023 to build a green and Category Orientation Objectives Actions to take Category Orientation Objectives Actions to take
sustainable future.
Climate Mitigate GHG emissions, Achieve Net Zero by • Utilize energy efficiently; Wastewater Ensure wastewater Increase the reuse of • Treat wastewater to standards
Resilience increase the use of 2050 as committed Management treatment meets treated wastewater before discharge;
renewable energy, by the Vietnamese • Install solar power systems; standards and increase at VinFast, Vinhomes,
promote energy Government at wastewater recycling and and Vinpearl. • VinFast, Vinhomes, and Vinpearl
• Gradually transition from HFC/HCFC reuse a portion of treated
efficiency, and build a COP26. reuse
refrigerants to environmentally wastewater for greenery and lawns,
sustainable future.
friendly HFO refrigerants. and internal road cleaning.

Solid Waste Participate in and promote Sort waste at source • Sort waste at source;
Management a circular economy, and increase the
Water Efficiently use water Reduce water • Optimize water consumption and • Train employees on on-site waste
increase recycling and recycling rate.
Stewardship and raise employee consumption efficiency; sorting;
reuse, while phasing out
awareness of water
• Provide training to raise employee single-use plastics Phase out single-use
stewardship. • Strengthen cooperation and
awareness of water stewardship. plastics in production
seek waste recycling units to
and business
extend product life and reduce
operations by 2030,
environmental pressure;
adhering to all relevant
Biodiversity Create living spaces close Maintain and enhance • Maintain the stable operation of regulations. • Use recycled, reused, green, and
Stewardship to nature, contributing to the conservation, care, Vinpearl Safari; environmentally friendly materials,
biodiversity conservation. and rescue of animals and limit the use of single-use plastic
at Vinpearl Safari. • Enhance animal rescue and products.
conservation activities.

Material Promote supply chain Implement sustainable • Diversify material sourcing,

Sourcing and diversification, responsible procurement, encourage the use of local and
Efficiency procurement, and build a encourage the responsible suppliers;
sustainable supply chain selection of local and
responsible suppliers. • Use recycled, reused, green, and
environmentally friendly materials.
Chapter 5

Social sustainability
1 Management approach 5 Topic S4 - Product Quality and Customer Satisfaction
2 Topic S1 - Human Capital Development 6 Topic S5 - Social Responsibility
3 Topic S2 - Employee Welfare and Well-being 7 2024 Directions and Objectives for Social Sustainability
4 Topic S3 - Diversity, equity and inclusion
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Vingroup set out 06 core

With the mission “to create a better life for people,” Vingroup Specifically, with the core value of “Humanity”, Vingroup treasures Vingroup is deemed one of the pioneers in corporate social
constantly strives to innovate, research and develop high quality our human capital as our most valuable asset and an important factor responsibility, especially evident by the transition of our international-
products and services, bringing value to life while enhancing our contributing to the Group’s sustainable development. Therefore, we standard education, healthcare, and public transport systems to
values “Credibility – Integrity credibility. Vingroup set out 06 core values “Credibility – Integrity –
Creativity – Speed – Quality – Humanity” which are clearly reflected
always create opportunities for our employees to grow and build an
equitable, diverse, and inclusive workplace.
non-profit models and the establishment of non-profit funds to
support societal needs. These are considered Vingroup’s positive
– Creativity – Speed – in our culture and spirit. community activities, demonstrating our commitment to corporate
social responsibility.
Quality – Humanity” which
are clearly reflected in our
culture and spirit
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Management approach
Vingroup’s framework
for social sustainability
takes reference from 07
out of the 17 Sustainable
Development Goals of the
United Nations.
Vingroup understands that human capital development is a core implement practical projects and action programs for green and
element for sustainable growth. Therefore, we always focus on sustainable development through green transformation programs
investing in humans, building a leadership team with strategic in Vietnam. The Vingroup Innovation Foundation (VINIF), under
vision, and orienting the Group towards sustainable development. Vingroup Big Data Institute (VinBDI), has the objective of supporting
We ensure our employees’ well-being by building a safe, healthy, scientists and young talents at universities and research institutes
and fair-pay workplace. Additionally, we view diversity, equity, and in conducting scientific, technological and innovative research in
inclusion as a facilitator for a healthy work environment where the field of Science, Technology, Engineering, Medicine, Economics
employees are highly engaged and contribute positively to the and Education, in order to bring about positive and sustainable
Group’s development. changes for Vietnam. VinIF shall sponsor projects, research and
training activities aiming to create technological products and
Besides ensuring employee welfare, Vingroup also enhances our solutions that bring practical benefits to the community. The Kind
social responsibility year by year. We expanded the presence of our Heart Foundation operates for humanitarian and philanthropic
Vingroup brands across provinces and cities nationwide, integrating purposes, aiming to “most promptly and efficiently transfer
our operations with the local efforts for social improvements, Vingroup employees’ kindness to the community”.
and developing community-friendly products. Specifically, we
established and have been maintaining non-profit foundations to
give back to society. With the mission of building a bright future, the
VinFuture Foundation is where human-centered scientific research
and technological innovations are carried out, promoting positive
changes in life and creating a more equitable and sustainable world
for future generations. The “For Green Future” Foundation aims to
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Management approach

2023 Directions and Objectives for Social Sustainability

In 2023, established the following strategic priorities for Social sustainability:

DEVELOPING ELITE ENSURING EMPLOYEE DIVERSITY, EQUITY, AND DEVELOPING COMMUNITY- CORPORATE SOCIAL
HUMAN CAPITAL WELFARE AND WELL-BEING INCLUSION WORK ENVIRONMENT FRIENDLY PRODUCTS RESPONSIBILITY

Focus on sustainable human resource Ensure and improve employee welfare. Implement superior HR policies, good benefits, Develop good quality, community-friendly, and Continuously improve social security in
development through training, up-skilling, and fair career development opportunities for environmentally friendly products, increasing the areas where the Group operates, while
and capacity enhancement courses for Comprehensive care, ensuring employee employees at all levels. customer satisfaction. demonstrating social responsibility towards
employees. health and safety, aiming towards a future business partners, customers, colleagues, and
without accidents and injuries in the Create a united, strong, diverse, equitable, and the community.
Build solid next-gen leadership and workplace. inclusive work environment for all employees.
management team to support the Group’s
development plans.

… to achieve the goals

100% of employees are provided with training Committed to ensuring full employee welfare Fair wages for 100% employees, based on Committed to developing products for Committed to creating positive social
and learning courses to meet and develop in as per regulations. actual contribution. Maintain the diversity, community benefits, contributing to green and impacts by addressing social challenges
accordance with the capacity standards and equity, and inclusion work environment. digital economy transformation. and improving the community’s quality
working regulations at Vingroup. of life. Actively participating in community
development projects such as social housing,
rural infrastructure development, supporting
vulnerable communities.
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Management approach

Materiality topics and our initiatives

Through our materiality assessment process, Equity, and Inclusion; S4 – Product Quality and Table 26. Materiality topics and initiatives – Social Pillar
we have identified the following five (05) material Customer Satisfaction; S5 – Social Responsibility.
social topics. S1 – Human Capital Development; S2
– Employee Welfare and Well-being; S3 – Diversity, Materiality topics Code Initiatives

S1 – Human resource Focus on talent acquisition and retention by cultivating a positive and productive work environment. This involves implementing a
development recruitment strategy, providing specialized training, and learning opportunities for all employees, enhancing core values, and nurturing
S1
next-gen leaders.

S2 – Employee Welfare Ensure and improve employee well-being by complying with regulations for physical health and organizing mental health improvement
and Well-being S2 programs.

S3 – Diversity, equality Maintain a non-discriminatory workplace–recruit, provide training, and promote employees regardless of their race, skin color, religion,
and inclusion S3 or any other status. A portion of the Code of Conduct for all companies in the Group’s ecosystem addresses non-discrimination,
explicitly prohibiting all forms of workplace discrimination and affirming the equal rights and voices of every individual.

S4 – Product Quality Develop good quality and community-friendly products, increasing customer satisfaction.
and Customer S4
Satisfaction

S5 – Social Improve community welfare through philanthropic activities across the country.
responsibility
S5
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S1 - Human Capital Development

“Training is a priority and

“Training is a priority and should be carried out in an efficient
manner” is one of the criteria for the Work Environment at Vingroup.
Training materials, as well as programs, are appropriately planned
should be carried out in an and designed with frequent updates to meet the practical needs
of employees and the market. Training methods are constantly
efficient manner” is one H R D
innovated, applying advanced technology and techniques. To
be specific, training materials are digitized, and online courses
of the criteria for the Work are initiated to encourage employees to constantly update their
knowledge and upgrade their skills, thereby enhancing their

Environment at Vingroup. personal capacity and work efficiency. Additionally, testing and
assessment of employees’ skills is rigorously organized by P&Ls
to evaluate, screen, and classify skill levels. Internal training and
development programs for leaders and industry specialists are
properly designed and implemented, which, in turn, earned the
engagement of leaders at all levels. In 2023, Vingroup continued to
Human capital development is a crucial factor for a business Provide specialized training and Enhance employees’ core values Nurture next-gen leaders uphold and extend the culture of “Self-learning – Beyond yourself”
to ensure its sustainable development and competitiveness. create learning opportunities for by hosting inspirational workshops and internal corporate culture
Vingroup has built and developed an elite team of experts in key all employees programs for the Group’s employees.
fields through our effective strategy for recruitment and sustainable
human capital development. • Offer professional development • Provide employees with training • Train potential employees to With a special focus on nurturing next-gen leaders, Vingroup
training programs to enhance in corporate culture, the Group’s assume leadership positions officially established the Vingroup Leadership Training Institute
Vingroup attracts and welcomes all candidates who possess employees’ skills and facilitate core values of honor and within the Group. on September 8, 2023. The Institute’s core mission is to provide
the desire, capacity, and willingness to thrive in a dynamic, fast- internal promotion. commitments to stakeholders, training, enhance capacity, and elevate standards for the Group’s
paced, creative, and effective environment. We have a simple and respect and compliance with leaders. Its activities will not only cultivate a team of leaders
• Enrich employees’ experience laws and ethical standards, and
favorable recruitment process, and a fair employee compensation capable of steering production and business operations in the
in different positions through job put customers’ interests first; and
policy that is based on individual capacity and level of contribution. new landscape but also create a solid strategic foundation for
rotation and internal recruitment. promote employee creativity. Vingroup’s future leadership.
We are committed to investing in specialized training along with
learning opportunities for all employees to improve efficiency and • Frequently organize seminars and
increase employee engagement and satisfaction. workshops with the participation
of esteemed scholars and
researchers to update information
and share knowledge with
Vingroup employees.
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S1 - Human Capital Development

VinFast always prioritizes recruiting from local

talent pools as well as the internal upskilling
system for automotive employees.
In pillar A, the Industrial sector, VinFast always prioritizes recruiting In 2023, VinFast promoted training programs to enhance
from local talent pools as well as the internal upskilling system professional skills, corporate culture and skills, product quality, and
for automotive employees. At the same time, the Company also customer experience. Specifically, VinFast organized 2,068 training
facilitates the contribution of overseas Vietnamese to VinFast’s courses including 2,030 in-person and 38 online ones, totaling
general growth. For positions that cannot be filled by the local 5,033 training hours. This equates to an average of 11.8 training
workforce, foreign personnel will be recruited to support knowledge hours per staff-level employee and 9.3 hours per management-
transfer and enhance learning for local staff, thereby ensuring level employee.
knowledge retention, all while enhancing the overall quality of the
local workforce.

Figure 17. Number of training courses at VinFast Figure 18. Average training hours at VinFast

120.0
2500
100.0

2000
80.0 43.6

1500 60.0
2030 24.4
1000 40.0
743 58.1
500 502 20.0 37.2 9.3
248 345 11.8
0 38 0.0
2021 2022 2023 2021 2022 2023

Offline course Online course

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S1 - Human Capital Development

VinAI always treasures the VinBigdata is a bright spot among technology companies that
focus on human capital development. VinBigdata always prioritizes
values created by its employees employee training programs, by organizing internal training
programs, professional and soft skills training for employees
and, therefore, always considers and leaders, attending international online courses, and hosting
sharing sessions between employees and KOLs (influencers)
recognition, compensation, as well as representatives from leading technology companies
to provide employees with multi-dimensional perspectives on
training, and development as the field and market. In addition, each employee will receive a

the guiding principles personalized development plan and have regular meetings with the
General Director to align development goals, formulate strategies,
and create both general and detailed action plans. VinBigdata
In technology, P&Ls also aim to develop high-quality human capital provides a secure, transparent, and growth-oriented workplace
and understand that Vingroup’s cultural values lie at the heart of for its employees. In 2023, VinBigdata successfully organized 158
effort. VinAI always treasures the values created by its employees training courses – totaling nearly 3,400 hours with 625 employees
and, therefore, always considers recognition, compensation, training, participating, averaging 22.9 training hours per employee.
and development as the guiding principles for its human resource
strategies. With a solid vision of high-quality human resources, VinBrain also proactively designs employee-specific training
VinAI is committed to providing professional development and skills programs, suitable for the needs of each employee and the
training, offering promotion opportunities, and fostering an ideal Company’s requirements. At VinBrain, leaders of departments
workplace for talent – to be a “Home for Talents” with unique and organize periodic training for their employees to enhance their
meaningful recurring internal cultural development programs. At professional skills, adaptability, and application of the most
VinAI, employees receive regular professional training, continuously advanced technology to their current products. In 2023, VinBrain
discuss work results with management, and participate in hosted 25 training courses – totaling 3,810 hours, averaging
leadership, management, and soft skills training courses following 2.1 training hours per employee. VinBrain also encourages new
the “VinAI Competency Framework”. Those in leadership positions ideas from employees by organizing regular innovation contests
are also internal trainers themselves – the nuclei that improve the (Hackathons) or establishing a department/division-specific set
effectiveness of employee training and development. of KPIs.

VinAI has launched the training program “Leading high-performance VinCSS, VinHMS, VinITIS also regularly implement training courses
teams” for leaders. The training is a collaboration between VinAI and on self-development, culture, and working spirit of Vingroup for
Dale Carnegie Vietnam, organized to improve leadership capacity all employees. VinITIS, for instance, organized 34 direct training
and promote team performance, especially in the volatile context courses in 2023 – equating to 3,833 hours with 2,889 employees
of the global economic and human resources situation. After the participating, an average of 37 training hours per employee.
course, VinAI employees have grasped the portrait of a leader, the
important capabilities, and levers in team management, and are
ready to conquer the challenging strategic goals of 2024.
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S1 - Human Capital Development

In 2023, Vinhomes expanded its training activities, organizing In 2023, Vinpearl organized 90,499 training courses, totaling
key training programs to improve employee capacity and skills. 587,888 hours with 553,879 employees participating and an
Particularly, the Company encouraged and promoted a self- average of 47.4 training hours per employee. These are not mere
learning culture to achieve human resource standards and meet numbers, but a clear indication of Vinpearl’s commitment to
its development goals. Vinhomes made its mark in 2023 with a developing quality human resources and working environment.
total of nearly 30,100 training courses for 377,900 participants. Projects that improve team quality, and create a positive working
environment are the focus of Vinpearl, aiming to become a learning
Vinhomes also focuses on leadership development and training organization. Key training programs during the past year include
of leaders. In 2023, the Vinhomes Department of Training hosted programs aiming to (1) improve professional capability, develop
a series of seminars and training programs aimed at developing professional quintessence and professional management such
and building teams. Notable programs include Talent Management as the program for chief engineer, professional team leader,
and Succession Training Workshop and CRESTCOM Leadership Master Pearl; (2) strive for an excellent service culture; (3) focus
Development Training Program. The Talent Management and on developing leadership capacity, creating high-quality next-
In pillar B, Real Estate Services, P&Ls also have internal training Succession Training Workshop took place on November 20 with gen leaders; (4) establish a professional council, build a document
programs, management capacity improvement programs, as well the participation of 433 Vinhomes employees. The workshop is the library and build a training management system; (5) seek to provide
as training and development of successor teams. Units develop opening event for a series of activities where Vinhomes’ leadership high-quality and efficient training, ensure that training plans and
competitive salary and bonus policies, appropriate to each works together to build and develop a team of successors to meet programs are on schedule and have timely improvements.
job position, skills, and professional qualifications of staff, fully the Company’s development goals. The CRESTCOM Leadership
recognizing the contributions and work results of each individual. Development Training Program was organized for more than 700
T6-level leaders and above with 02 topics: “Proactive influence” &
Vincom Retail organizes and implements various position- “Unify the team”. 80% of participants rated the program as useful
specific training programs, both on-site and online, to provide and can help with team management.
more knowledge, and improve professional skills and service
mindset for Company employees as well as employees of Tenants
working at shopping malls. In 2023, Vincom Retail organized 7,232
training courses – totaling 111,885 hours with 104,794 employees
Units develop competitive salary and bonus
participating, averaging 29.75 training hours per employee. Notably,
Vincom Retail implemented a nationwide training program for
policies, appropriate to each job position,
Technical Department Heads in December 2023 to upgrade and
standardize the capacity of Technical Department Heads in the
skills, and professional qualifications of staff.
Vincom shopping mall system.

Prominent issues and concerns regarding the fundamental

technical system were discussed enthusiastically and resolved
with reasonable proposals. The course provided in-depth expertise
for Vincom Retail to apply, improving service quality and ensuring
operational standards at shopping malls.
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S1 - Human Capital Development

At Pillar C, Vinmec has

actively implemented
multiple training programs
to standardize and
improve the professional
capacity of its leaders and
employees.

In 2023, Vinmec organized 8,886 training courses – totaling 184,195 a standardized training by specialty, has been implemented for 231 In the field of Education, VinUni has upgraded the General Internal administrative issues. This includes building a maturity stage
hours with 79,226 employees participating, averaging 48.8 training doctors and nurses across the system, standardizing six difficult Regulations (GCI), implemented training, and organized GCI exam organization chart, focusing on excellent student experience,
hours per employee. In clinical training, in 2023, Vinmec continued and complex specialized programs such as roseola, obstetric to improve the understanding of all employees, especially on the fostering culture and core values; Learning and development
to improve and implement a comprehensive standardized training pathology, anesthesia safety, echocardiography, CERTAIN, and contents related to anti-corruption and bribery. Quarterly, VinUni program for employees (Be a ChangeMaker series) focusing
program to improve capacity by specialty. Accordingly, in 2023, CATC. Vinmec continued to implement the American Heart publishes media newsletters about healthy and professional work on competencies such as Individual Development Plan (IDP),
47 resident doctors and 116 nurses participated in source training, Association (AHA) training program in 2023, earning 321 certified culture and highlights negative behaviors (if any) to all employees Mentoring/Coaching, Planning, Event organization.
meeting the standards of level 1 doctors and nurses. medical staff. In addition, Vinmec also promoted international as a reminder to learn from experience. In addition, VinUni promotes
cooperation training with prestigious medical systems in the the regular Leader Series to facilitate discussion between senior
Standardized entry training (Clinical Induction) was integrated into world including Osaka Metropolitan University (Japan), University leaders and young potential employees to address the University’s
clinical practice and met Vinmec’s entry standards for 100% of new of Pennsylvania (USA), University of Montpellier (France), Cleveland
doctors (based on operational needs). The “Mini Internship” program, Clinic (USA), and Seoul National University Hospital (South Korea).
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S1 - Human Capital Development

At Vinschool,
In 2023, Vinschool organized 608 training Australian Institute for Teaching and School
courses – totaling 253,905 hours with Leadership (AITSL) to support the practical

investing in
70,876 employees participating, averaging application of these standards in its
37.4 training hours per employee. In 2023, classrooms and administrative practices.
Vinschool implemented a plan to source The set of standards will be the framework
upgrading the future teachers from excellent students
of prestigious local pedagogy institutions.
for Vinschool managers and teachers to
review and self-evaluate to determine
quality of human Vinschool signed a memorandum of
cooperation with six leading pedagogical
their current capacity, thereby planning
for further development. The Principal

capital has always colleges and universities and organized

consulting seminars for more than 3,000
Standards and Teacher Standards are
also the framework for Vinschool to carry

been its core third and fourth-year students. As a result,

Vinschool attracted 500 applications
out training, assessment, and long-term
professional development activities for its

strategy since its and selected 120 excellent students

for training and internship to prepare
staff, thereby realizing the goal of raising
international standards. In 2023, Vinschool

inception.
for official teaching positions. Since the continued training to strengthen teachers’
start of the 2022-2023 academic year, understanding and ability to practice the
Vinschool has vigorously applied the standards. A series of training workshops
international principal standards and on teacher standards were organized in
teacher standards across its system. September and October 2023 for nearly
Vinschool has partnered with the 4,000 teachers across the system.

In the field of Public Passenger Transport, across the system, and hosted regular
VinBus organized VinBus encouraged employees to training on topics related to professional

41
participate in industry-competitive and soft skills for Route Leaders to apply
programs, creating opportunities to learn in route team management. For leaders,
and gain professional experience. The Vinbus deployed the Crestcom - BPM
training courses for
Company boasted a total of 48,900 hours program to provide leadership training
new drivers
of internal training with 9,251 participants, for 16 leaders and 12 potential employees,
averaging 51 hours of training per followed by online training on the program’s
employee. Training activities at VinBus are key contents on the Crestcom Learning
VinBus boasted mainly aimed at operational staff, including Portal. VinBus drivers are also regularly

48,900 training new employees, annual retraining

programs, and regulations exams.
retrained on Service Quality Standards
through two sessions in 2023 with the
hours of internal training Specifically, VinBus organized 41 training participation of more than 600 drivers.
for employees courses for 434 new drivers, implemented
a skills training series for Route Leaders
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S2 - Employee Welfare and Well-being

At Vingroup, we deeply value our
employees’ contributions and their
role in our organization’s success. We
recognize that in today’s evolving business
Employee Benefits and Working Environment
landscape, a comprehensive benefits
package is essential for attracting and Work The Group operates on an 8-hour workday All employees are entitled to statutory Compensation The Group maintains highly competitive from diverse backgrounds to drive the
system, with Administrative, Office, and paid leave, including public holidays, compensation packages benchmarked Group’s growth and innovation. In 2023,
retaining top talent. Schedule Manufacturing divisions working 5.5 days annual leave, and personal leave, in full
and Insurance against industry standards. Our our employees’ average monthly salary
per week, while Operations and Service compliance with Vietnam’s Labor Law. Benefits compensation and bonus framework reached VND 22.4 million, marking a 7.7%
divisions operate on a 6-day schedule. are continuously refined to ensure fair increase from 2022.
recognition of individual performance,
capabilities, and contributions to the Group. Beyond fulfilling all statutory obligations
Welfare Our extensive welfare program is designed • Academic, athletic, and artistic for Social Insurance, Health Insurance,
to foster employee engagement and achievement awards for employees’ We offer industry-leading compensation and Unemployment Insurance, we
policies enhance workplace satisfaction, including: children; summer camps featuring packages, performance bonuses, and have established partnerships with Bao
life skills development programs for benefits to attract and retain exceptional Viet Insurance Group and PVI to offer
• Personalized recognition through gifts children; talent. This approach reflects our exclusive premium health coverage for
for key life events including birthdays, commitment to both nurturing existing our employees.
weddings, and childbirths, along with • State-of-the-art recreational facilities talent and drawing skilled professionals
care packages (visits and gifts) during featuring modern sports complexes
illness and public holiday celebrations; with premium amenities, enabling Figure 19. Average monthly employee compensation (VND million)
employees to maintain active lifestyles
• Corporate team building & family retreats; through regular exercise and sporting Million dong
events. 25
22,4
20,7 20,5 20,8

Performance We maintain a robust recognition and contributions and achievements

20
16,8
Recognition rewards system across all facilities, are consistently acknowledged and
15 13,6
ensuring that outstanding employee appropriately rewarded.

10

Additional Employees receive comprehensive allowances covering mobile phone usage, lunches, and
transportation fuel costs. 0
Benefits 2018 2019 2020 2021 2022 2023
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S2 - Employee Welfare and Well-being

Employee healthcare
Vingroup demonstrates its commitment to Occupational Safety and Health
fostering a professional work environment Councils: Companies with more than
by providing spacious, modern offices for 1,000 employees, or employ more than
employees. Staff members are equipped 300 employees and do business in
with advanced tools and facilities and construction, must establish an OSH
undergo regular health check-ups. For Council with the following functions and
employees in the Operations, Services, and duties:
Production divisions, the Group provides
full uniforms, and comprehensive personal • Check and review the work of OSH in all
protective equipment (PPE), and ensures areas to ensure that shortcomings are
rigorous occupational hygiene standards. minimized and solutions are planned;
To ensure workplace safety for employees,
• Control the inspection and maintenance
all Vingroup subsidiaries strictly adhere
of machinery, equipment, and supplies
to legal regulations regarding the
with strict requirements on occupational
establishment of Occupational Safety and
safety;
Hygiene (OSH) Units and OSH Councils,
specifically: • Organize instructions on OSH measure
to ensure full briefings for all employees;
Occupational Safety and Health
Departments: • Handle occupational accident cases;

• Companies with fewer than 300 • Supervise the implementation of OSH

employees: at least one employee is standards, regulations, and rules;
engaged in OSH work on a part-time
basis; • Participate in the development of OSH
plans and measures.
• Companies with at least 300 but fewer
than 1,000 employees: at least one
employee is in charge of OSH on a full-
time basis;

• Companies with more than 1,000

employees: must set up an OSH
department or have at least two full-
time employees in charge of OSH work.
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S2 - Employee Welfare and Well-being

Building Employee Engagement and Cultivating Corporate Pride

At Vingroup, we recognize that employee engagement is the key to Standards, providing practical guidelines and useful tips for a At VinCons, we have successfully implemented the 5S workplace
achieving organizational cohesion and alignment, ultimately driving clean environment, conserving electricity, and water, reducing organization methodology (Sort, Set in order, Shine, Standardize,
the successful execution of our collective goals. We understand office supply waste, etc. The “5 Minutes Daily” initiative, which Sustain) through dedicated 15-minute sessions following Saturday
that employee engagement is crucial not only for workforce stability encourages employees to dedicate five minutes each day to work hours. This initiative has gained strong support across all
but also for nurturing our corporate culture. Building meaningful tidying their workspace before leaving, has yielded positive results organizational divisions. To optimize the effectiveness of the 5S
connections between our employees and the Group is a long- across offices. methodology, our Administration Department collaborates with
term commitment rather than a short-term initiative, requiring various divisions to provide regular oversight, conduct evaluations,
sustained dedication from both Leadership and staff. To this end, Building on this momentum, we launched the “Green Vinhomes” and incorporate 5S practices into our monthly individual and
Vingroup systematically implements and maintains comprehensive competition, challenging employees to reimagine their workspaces team performance metrics. Since its launch, the 5S initiative has
engagement programs designed to create a dynamic and using eco-friendly materials. This creative initiative garnered delivered significant results. It not only fosters a cleaner, more
productive work environment. tremendous response, with nearly 50 innovative submissions from organized workplace but also improves overall work efficiency for
Alliances/Facilities nationwide, generating hundreds of inspiring VinCons employees. Building on the success of the fundamental
2023 marked a significant milestone with our 30th Anniversary images and articles that amplified our sustainability message. 3S principles (Sort, Set in order, Shine), VinCons has successfully
Celebration (Vin30), a Group-wide initiative designed to strengthen extended the program to encompass S4 (Standardize) and S5 In addition to hosting engaging activities, the Group and its P&Ls
employee engagement and reinforce Vingroup’s core values, culture, Workplace satisfaction stems not only from collegial interactions (Sustain), ensuring the long-term sustainability of these workplace conduct bi-annual employee satisfaction surveys focusing on key
and spirit across our organization. The celebration featured an and friendly smiles but also from a healthy work environment. Our improvements. workplace dimensions: Organizational pride; Equity, transparency,
extensive series of cultural and sporting events coordinated by the green initiatives represent more than temporary campaigns or and discipline; Workplace civility, respect, and collaboration;
Group and its P&Ls nationwide, drawing enthusiastic participation competitions; they are becoming deeply embedded in Vinhomes’ To provide employees with moments of relaxation after demanding Leadership excellence and commitment; Competitive salaries,
from tens of thousands of employees. To further enhance internal culture. This approach to sustainable development emanates from work hours and to cultivate a love of reading, VinBigdata has comprehensive benefits, and favorable working conditions;
communication, we maintain regular monthly newsletters, thematic our workforce and extends throughout our urban communities. established the “Reading Community”. This initiative features a Professional development and career advancement opportunities;
newsletters, and our innovative internal communications platform - library of engaging books covering a wide range of topics, from Organizational culture strength measurement.
IloveVingroup. This digital platform enables seamless connectivity science and history to psychology and art, etc.
and real-time access to Group updates while fostering the shared The Reading Community has been warmly welcomed, receiving Our 2023 survey results demonstrated exceptional employee
values that define the Vingroup family. enthusiastic engagement from both executive leadership and staff satisfaction levels across the Group, reaching 90%. Several P&Ls
members. achieved outstanding results: VinBus – 98.6%; Vinhomes – 98%,
Our P&Ls have also taken proactive steps to strengthen employee Vinschool – 94.5%; Vincom Retail – 93.6%; VinITIS – 92%; Vinpearl
engagement and reinforce the Vingroup culture. In November In efforts to foster a dynamic and collaborative workplace, and – 90.5%.
2023, Vinhomes launched the “Green Living with Vinhomes” improve physical and mental well-being, VinAI launched the “VinAI
campaign which was implemented across all national facilities to Winter Sport Tournament 2023”. This comprehensive sporting These comprehensive survey findings provide invaluable
encourage eco-friendly practices, improve office environments, event featured a diverse range of activities including billiards, insights into employee sentiment, feedback, and operational
and spread workplace happiness through two key programs: table tennis, football, and e-sports. The tournament served as a challenges in daily work. By understanding the satisfaction levels,
“Creating Green Living Spaces” and “5 Minutes Daily”. The former powerful platform for team building, significantly strengthening needs, and aspirations of employees, the Group can implement
introduced comprehensive Workplace Hygiene and Environment interpersonal connections and motivating employees to pursue targeted solutions to enhance work quality, strengthen employee
ambitious strategic objectives in the upcoming year. engagement, and further improve overall satisfaction levels.
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S3 - Diversity, equity and inclusion

As of the end of 2023, Vingroup employs 53,500 people,

fostering diversity across educational backgrounds, age
groups, genders, tenure, etc.
We maintain strict adherence to key human rights and labor
standards, including but not limited to: Vietnam’s Labor Code 2019
D - Diversity E - Equity I - Inclusion (No. 45/2019/QH14); the Labor Regulation of the International Labor
Organization; and the United Nations Declaration on the Rights of
Diversity refers to recognizing the unique blend of Equity involves creating an environment where every Inclusion fosters a workplace culture where all employees Indigenous Peoples. We pledge to prevent child labor (including
individual varying characteristics within an organization, individual and group receives fair treatment (without feel valued, safe, and respected. It is about creating an juvenile labor) and forced labor while fostering equality and
encompassing internal attributes (such as gender, age, discrimination based on personal characteristics such environment where every voice is heard, every opinion refraining from discrimination based on nationality, age, gender, or
cognitive and physical abilities), external attributes as gender, ethnicity, or economic status) and equal matters, and individuals can realize their potential regardless educational background. Employees are evaluated and managed
(geographical location, origin, cultural background, and opportunities to grow and achieve their full potential. of their background, identity, or circumstances. based on their productivity and performance, ensuring equal
religious beliefs), and organizational characteristics (various opportunities for all, and creating an environment where individuals
forms of employment contracts). At Vingroup, we believe that diversity, equity, and inclusion can thrive and maximize their potential.
(DEI) are foundational to sustainable development and
are a key component of our ESG strategy. DEI provides a We uphold a discrimination-free workplace in recruitment, training,
competitive advantage by driving innovation and improving and promotion processes, regardless of race, skin color, religion, or
problem-solving capabilities. Guided by our core value of any other status. DEI principles are integrated into our onboarding
“HUMANITY”, we strive to create an environment with equal programs to help new employees understand the company’s
opportunities for all employees, while ensuring balanced vision, mission, core values, culture, and policies.
representation across gender and cultural dimensions,
particularly in leadership roles. Moreover, our commitment to non-discrimination is embedded
in the Code of Conduct across all entities in our ecosystem. All
forms of workplace discrimination are strictly prohibited, ensuring
that every individual has an equal voice and opportunity to make
an impact.

As of the end of 2023, Vingroup employs 53,500 people, fostering

diversity across educational backgrounds, age groups, genders,
tenure, etc.
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S3 - Diversity, equity and inclusion

4,3% 3,2% In terms of age, in 2023, the workforce age distribution was: 18-30 Vingroup strongly supports gender equality and women’s
36,0% 65.2%
years (38%), 31-40 years (42%), 41-50 years (15%), 51-60 years empowerment as central principles of sustainable development.
(4%), and over 60 years (0.4%). This aligns with the Group’s culture and business vision, which
18,3% prioritize fostering diversity and inclusiveness. In a significant step
Post - graduate 0-3 years The male-to-female ratio in 2023 remained unchanged from 2022, forward, on April 17, 2024, Vingroup became a signatory to the
Employee University Employee 3-5 years with women making up 38% of the workforce and men 62%. Women’s Empowerment Principles at a forum jointly organized by
45,9 distribution by 13,3% distribution by Notably, women held the majority of leadership roles, accounting the Vietnam Chamber of Commerce and Industry (VCCI) and UN
qualification College seniority 5-10 years
for 56% (detailed in Topic G1.1). Women, reinforcing its dedication to advancing gender equality
Other Over 10 years
across workplace, marketplace, and community spheres.

13,9%

14.8% 65.4% 62%

12.9% 38%
18-30
31-40
Employee Employee Male
18.4% 41-50
distribution by distribution by
age gender Female
51-60
Over 60

Figure 20. Diversity in Vingroup’s human resources structure

Educational Background: 4.3% of employees have postgraduate In terms of tenure, employees with 0-3 years of service make up
qualifications, 36% hold university degrees, 13.9% have college 65.2%, those with 3-5 years account for 13.3%, 5-10 years 18.3%,
diplomas, and 45.9% fall into other categories. and over 10 years 3.2%. These figures are consistent with 2022.
Overview General Information Sustainable Governance Environmental Sustainability Social Sustainability Appendix VINGROUP 2023 SUSTAINABILITY REPORT 109

S4 - Product Quality and Customer Satisfaction

Developing Community-Friendly Product

Vingroup always aims

Vingroup’s products and services in the Industrials, Technology, In our Industrial pillar, VinFast has successfully launched seven • Smart Mobility comprises AI-powered solutions aimed at
Complex Real Estate, Healthcare, or Education sectors are all (07) electric vehicle (EV) models, each thoughtfully designed “elevating automotive safety and driving comfort to new heights”.
community-oriented and highly social models. Guided by our to meet distinct customer needs. Our attractive sales policies A key highlight is the Driver and Passenger Monitoring System,
to provide cleaner, mission to create a better life for all, community benefit remains
the cornerstone of every product and service we develop.
make eco-friendly transportation more accessible to a broader
market segment. Pursuing our vision of becoming a global electric
which employs sophisticated AI algorithms to detect and alert
against hazardous behaviors such as drowsiness, intoxication,
more environmentally Vingroup is fully aware of the importance of the quality and safety
vehicle leader, VinFast has established an extensive network of
hubs/centers/research institutes on technology research and
smoking, and mobile phone use while driving. Notably, the system
features MirrorSense, the world’s first AI-based automatic mirror
friendly products in each of products and services that we offer in three pillars, including
Technology - Industrials, Real Estate and Services, and Social
development products while maintaining autonomy in battery
technology - a crucial component of electric vehicles. VinFast
adjustment technology, which earned the prestigious Innovation
Award Honoree in the Vehicle Technology and Advanced Mobility

business area. Enterprise. Customer safety is the foundation of everything we do.

We proceed to develop our product or service management system
maintains its competitive edge through flexible sales strategies,
competitive lifetime ownership costs, and premium after-sales
category at CES 2024.

in accordance with international standards such as ISO 14001, ISO service that sets new industry standards. The company offers both • Smart Edge - The GuardPro solution transforms standalone
45001, ASEAN NCAP, etc. We ensure that all our operations manage monthly battery subscriptions and complete vehicle-with-battery IP cameras into a comprehensive security system, delivering
a high level of health and safety standards, conduct rigorous risk purchase options to accommodate varying customer preferences. 24/7 surveillance with real-time alerts. It accurately analyzes and
management practices, work in interdependent relationships with processes data from hundreds of video streams per processor
our communities, and promote local development capacity by In the Technology segment, VinBigdata embodies our commitment to detect security threats or policy violations. This solution allows
supporting social upliftment programs. to “Vietnamese Technology for Vietnam’s Future”. Our mission businesses to reduce hardware costs by 30% while also cutting
centers on developing “Vietnamese Products for Vietnamese electricity and operational expenses.
People”, creating a world-class ecosystem of products and services
that elevates the Vietnamese standard of living. VinBigdata’s VinBrain has established itself as a pioneer in delivering AI-driven
diverse product portfolio (including ViChat, ViVoice, ViVi Virtual products and platforms for healthcare, advancing both human
Assistant, ViGPT) has transformed operations across multiple well-being and ESG objectives. As of 2023, VinBrain is the first
sectors, including Banking-Finance-Insurance, Automotive, Retail, and only company in Southeast Asia to receive U.S. FDA approval
Tourism-Hospitality, Real Estate, and Healthcare. for AI-powered chest X-ray diagnostics, with full commercialization
rights in the United States. VinBrain’s flagship platform DrAid™,
VinAI is dedicated to developing cutting-edge AI solutions that leverages artificial intelligence to revolutionize medical imaging
enable more natural human-machine interactions through voice diagnostics and drive digital healthcare transformation, significantly
recognition, gestures, behavioral analysis, biometrics, and smart reducing environmental impact by cutting down the use of physical
device sensors. VinAI’s solutions address global market demands X-ray films.
across various industries, with particular emphasis on automotive,
urban planning, and consumer electronics, offering competitive
pricing and seamless hardware integration capabilities. Our
flagship products include Smart Mobility and Smart Edge.
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S4 - Product Quality and Customer Satisfaction

VINHOMES VINMEC VINBUS

In the pursuit of creating premium urban lifestyle (Refuse, Reduce, Reuse, Recycle, In healthcare, Vinmec continues to top three healthcare applications on both In transportation, VinBus is transforming Additional features include electronic
living spaces, Vinhomes has taken the lead Rot). Through nearly 40 green initiatives, pioneer advanced medical technologies App Store and Google Play. Its features, public transit with its “Service from the stop notifications, free Wi-Fi, USB
in promoting the “Green Living - Healthy they collected 1,725 kg of used batteries, and treatment methods in Vietnam. including convenient appointment Heart” principle. These smart buses, charging ports, security cameras, journey
Living - Civilized Living” initiative, fostering enhancing awareness of environmental In December 2023, Vinmec became scheduling, medical record tracking, and manufactured and assembled by VinFast, monitoring, entertainment screens, reverse
vibrant and cohesive communities. protection. Additionally, residents took the first hospital in Vietnam to perform prescription services, have significantly incorporate state-of-the-art technologies warning systems, and parking assistance
Throughout 2023, the company part in eco-focused events organized by successful awake brain surgery for reduced patient wait times. To further and safety features. The distinctive green systems. With its modern technology
implemented several community-building the company like the Run4Green race, epilepsy patients, allowing doctors improve the hospital’s experience, Vinmec exterior of VinBus electric buses reflects and innovative design, VinBus is poised
initiatives to foster friendly, unified, and with 12,000 participants, and the Xmas to monitor and preserve the patient’s introduced entertainment services for the investor’s commitment to developing to become a leading solution for green
humanistic resident communities through Green event, which attracted 500 athletes. language functions during the procedure. customers during their visits. The Vinmec eco-friendly transportation systems and mobility, heralding a new travel trend for
community events. It also championed the In 2023, Vinhomes also expanded its The Vinmec Research Institute of Stem website (Vinmec.com) ranks 19th among safeguarding community health. VinBus modern communities.
green, healthy, and modern living trend to “Happy Home” affordable housing projects Cell and Gene Technology is Vietnam’s global healthcare websites according to vehicles feature advanced driver behavior
elevate residents’ quality of life, introducing across major cities and provinces, making first institution to receive Ministry of Health SimilarWeb, attracting approximately 54 monitoring systems, safety alerts, and
two elite clubs focused on green and homeownership attainable for millions of approval for clinical trials of CAR-T cell million monthly views. The site’s in-depth, automatic lowering mechanisms to assist
healthy living. To further engage residents Vietnamese workers. therapy in hematologic cancer treatment. reliable health content meets the evolving elderly passengers, children, people
and promote sustainable practices, This cutting-edge global treatment offers needs of readers. Meanwhile, Vinmec’s with disabilities, and pregnant women.
Vinhomes partnered with the Fund for a new hope to patients with acute leukemia YouTube channel, with nearly one million
Green Future to conduct regular awareness or lymphoma who no longer respond to subscribers and over 120 million annual
campaigns and training sessions, conventional therapies. In 2023, Vinmec views, has become one of Vietnam’s
encouraging residents to adopt the 5R successfully treated eight such patients. leading hospital-managed healthcare
To enhance customer experience, Vinmec channels.
launched and effectively deployed the My
Vinmec app, ranking among Vietnam’s
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S4 - Product Quality and Customer Satisfaction

Customer satisfaction
Customer satisfaction serves as the ultimate benchmark for 97% 92% 90% 89,9%
Vingroup’s commitment to developing community-focused
products and services. P&Ls conduct satisfaction surveys after
delivery service or on a monthly or quarterly basis. Vinhomes’s satisfaction scores Vinpearl, Vincom Retail, VinBrain’s VinBus’s satisfaction scores VinITIS ‘s satisfaction scores
satisfaction scores
Results from 2023 show high levels of customer satisfaction across
Vingroup’s offered products and services, averaging 83.4%. Several
P&L units achieved outstanding satisfaction scores, including
Vinhomes at 97%, Vinpearl, Vincom Retail, and VinBrain at 92%,
VinBus at 90%, and VinITIS at 89.9%.
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S5 - Social Responsibility

Responsibility to partners
With the mission “To create a and customers
better life for people,” Vingroup In our partnerships, Vingroup always upholds the principles of
fairness, transparency, and mutual benefit, ensuring compliance
consistently strives to fulfill its with current regulations and market practices. All contracts
between the Group or P&Ls and partners include anti-corruption

corporate social responsibilities terms and clearly outline the mechanisms for handling any acts of
corruption in all Group activities.

toward partners, customers, With our customer-centric approach, Vingroup is dedicated to

and the community. providing high-quality products and services, ensuring long-term
customer relationships. Our P&Ls have been implementing a wide
range of after-sales programs and customer surveys to enhance
service quality while establishing data privacy policies to protect
With the mission “To create a better socioeconomic development the personal information of customers and partners. In addition, the
life for people,” Vingroup consistently through philanthropy, infrastructure Group places a high priority on the health and safety of customers,
strives to fulfill its corporate social investments, and support for regularly reviewing fire safety and food hygiene standards, and
responsibilities toward partners, education, healthcare, culture, implementing programs and products that promote a healthy
customers, and the community, and community programs. We are lifestyle, such as offering healthy food options and wellness
achieving business objectives actively involved in meaningful social activities during their stay.
while contributing to building a initiatives, contributing to addressing
more equitable and sustainable global challenges such as climate For the Industrials pillar, VinFast has provided training programs
society. Our commitment to social change, poverty reduction, and for electric taxi service partners including En Vang Taxi, Lado Taxi,
responsibility is evident in our education. Thanh Ha Taxi, Mekong Taxi, and GSM Laos. These efforts aim
efforts to develop community- to strengthen partners’ capabilities in operating electric vehicles
friendly products, foster supply safely and efficiently, thereby increasing the visibility and appeal
chain sustainability, and drive of electric vehicles to consumers.
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S5 - Social Responsibility

Responsibility to society
Developing Young People’s Potential
Education is key to driving sustainable development and Sustainable Development Education
empowering individuals and communities to address environmental
and development challenges, as stated by the United Nations The true value of understanding and practicing sustainable on their understanding of sustainability, Vinschool students have nearly a thousand teachers, raising funds to install clean water
Educational, Scientific and Cultural Organization (UNESCO). This development is realized when it is integrated into all aspects of our actively and proactively initiated many environmental and climate and renovate toilets for six schools (Green Education). In parallel,
underscores the indispensable role of education as sustainability lives, from education to everyday actions, and among people from projects beyond the scope of the subject and participated in another Green Education project that has attracted significant
becomes one of the most significant global concerns. With this all walks of life, generations, and cultures. From that perspective, prestigious sustainability competitions. attention is the “Talk Green Future” public speaking and debate
principle in mind, Vingroup is strongly committed to investing in Vinschool has effectively integrated sustainability into its curriculum competition, with over 1,695 registrations from students of 455
and supporting the education and development of young people. to enhance the awareness and responsibility of students, and VinFast successfully organized the “2023 Road Traffic Law and Safe high schools in 59/63 provinces and cities nationwide after only
teachers in the Group’s journey towards sustainable development. Driving Skills Contest” in collaboration with the Ministry of Education one month. The program has implemented a series of roadshows
and Training under the theme of “Creating a Green Generation” for at 11 high schools in Hanoi, Hung Yen, Ho Chi Minh City, and Can

With this principle in “Global Citizenship Education” (GCED) is a distinctive subject

exclusively offered at Vinschool, which is built upon 17 UN SDGs.
over 3000 students from regional leading universities. Activities in
the contest include workshops, safe driving practices, and short
Tho, reaching tens of thousands of students and sending official
letters to 530 schools to spread the word about the contest.

mind, Vingroup is strongly

This subject aims to equip students with insights on critical issues plays on traffic safety. By offering engaging experiences, VinFast
in Vietnam and the world, and necessary skills and capabilities has fostered a vision for a “green” generation, empowering young On October 6, 2023, the For Green Future Foundation signed a
to become pioneers who shape the future. Through cutting- people with the knowledge and skills to be safe road users and cooperation agreement with the Ministry of Education and Training
committed to investing edge educational approaches, Vinschool students have initiated
numerous environment and climate-related projects each year,
active contributors to a greener Vietnam. to implement the Green Education and Green Sports program
for students from 2023 to 2028. The cooperation program is
in and supporting leading to positive changes in hundreds of communities nationwide
and encouraging people to protect our planet through sustainable
Founded on July 7, 2023, For Green Future Foundation is a
non-profit organization (initiated by Vingroup) dedicated to
implemented nationwide with the aim of educating on, improving
school health, and raising awareness about the importance of
the education and lifestyles. Some notable projects include raising awareness about
water conservation, planting trees on green barren land, and
implementing practical projects and programs to promote
sustainable development through green transition initiatives
environment protection through the “For a Green Vietnam” plan
with two main contents: Green Education and Green Sports.

development proposing alternatives to plastic products, among many others. in Vietnam. Within the first few months of operation, the For
Green Future Foundation has implemented numerous practical

of young people. GCED is provided for all 12 grades in the system. One of the primary
focuses of GCED is education on sustainable development and
campaigns, contributing to the Government’s net-zero target by
2050, promoting green initiatives in daily life, and raising community
environmental protection, aligning with the global goal of ensuring awareness. Among these campaigns, many have resonated with
a sustainable future. Students will not only be provided with local communities, such as the “Joining hands to clean up the river”
knowledge about practical issues but will also carry out practical campaign in Can Tho, which collected over 10 tons of waste, or the
projects to address environmental issues in the community. Based online running event “Education for Green Future” that attracted
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S5 - Social Responsibility
Training and developing the young generation
In December 2023, VinUni In December 2023, VinUniversity Nang, Kien Giang, Can Tho, and Ho Chi Minh City, Vinpearl has
VinAI gave VinBigdata signed a cooperation agreement with the Ministry of Science significantly contributed to fostering the development of the next

25
sponsored and Technology, and the Department of Technology Application generation workforce for the service industry. This collaboration

full PhD fellowships

150 and Development to promote comprehensive national innovation
initiatives. Simultaneously, VinUni and Oxford University have
provides job opportunities and internships for students while still
in school. Vinpearl, VinWonders, and Vinpearl Golf campuses,
to interns Ph.D. scholarship partnered to conduct the Vietnam Industry Innovation Research which are mainly located in Phu Quoc, Nha Trang, and a few other
recipients (VIIR) project. This is the pioneering study in this field in Vietnam provinces, welcomed almost 1,500 students in 2023. Vinpearl
and Southeast Asia. In addition, VinUniversity was assigned by focused on granting sponsorship of career counseling contests
local leaders to head a consulting project to carry out the Green and school events in 2023. These included VinUni’s Open Day, the
Transformation – Green Growth project for Khanh Hoa Province Talent Pools of Foreign Trade University – Hai Phong University – Ton
VinUni became a global and Nha Trang City, assisting Nha Trang in becoming a modern, Duc Thang University, Kien Giang College’s refrigeration technician
education partner with green, and sustainable city that is worth living and working in for skills, FPT Polytechnic’s submarine design, Inspired Academy’s

39 universities
everyone. In 2023, VinUniversity became a global education partner cooperation program, etc.
with 39 of the world’s leading universities and sent 112 students
to the student exchange programs. 15 undergraduate students in Furthermore, Vinpearl provided sponsorship for the Trainee
their junior year gained admission to the Master’s program at the Program in hospitality management, amounting to nearly VND
University of Pennsylvania, Cornell University (ranked in the Top 20 450 million. The program’s objective is to establish a professional
worldwide), UIUC University (USA), the University of Technology learning environment within the hospitality industry and facilitate
Sydney (UTS), and the University of Queensland (UQ). This is an career opportunities for talented VinUni students, as well as the
unprecedented achievement at Vietnamese universities, affirming younger generation, while they are still in school. The program
VinUniversity’s high caliber of education. alternates between internships at Vinpearl’s facilities nationwide
and professional seminars featuring Vinpearl leaders for program
The VinIF Fund and VinBigdata successfully finalized sponsorship participants.
agreements for 146 Master’s scholarship recipients, 150 Ph.D.
scholarship recipients, and 90 post-Ph.D. scholarship recipients in In 2023, VinAI built a team of highly capable researchers and
2023. Additionally, it continued to sponsor six collaborative Master’s technology engineers who are skilled problem-solvers and recruited
training projects in data science with leading research institutes 25 new trainees who joined the Company’s AI Residency training
and universities in Vietnam. In the same year, the VinIF Alumni Club program. 115 interns had completed training at VinAI as of 2023,
remained active, engaging in three seminars, one competition, and and they were the authors for 14 out of 27 research projects that
four public lecture events, with over 1,000 members in attendance, were published at leading conferences worldwide, making up 52%
including students, researchers, Ph.D. holders, and young scientists. of VinAI’s total papers in 2023. There were 25 full PhD fellowships
worth hundreds of thousands of dollars each given to interns at
Through its partnership with 35 prestigious universities, colleges, the world’s top 20 universities in AI and computer science.
and vocational schools in cities like Hanoi, Hai Phong, Hue, Da
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S5 - Social Responsibility
Financing and Training to Drive Science and Technology
Founded on December 20, 2020, groundbreaking work of “Invention in
VinFuture Foundation is a Vietnamese
non-profit organization established with
creating a sustainable platform for green
energy through production with solar cells 1,389
an initial endowment of VND 2,000 billion and storage with Lithium-ion batteries.” scientific endeavors
(equivalent to USD 100 million) by Mr. Pham Additionally, three VinFuture Special nominated
Nhat Vuong and his wife Madam Pham Prizes were awarded to: “Invention and
Thu Huong. advancement of disease-resistant rice
varieties”, “The discovery of the ozone
The Foundation’s mission is to recognize depletion mechanism in Antarctica”, and The award winners surpassed
and promote groundbreaking scientific
research and technological innovations
“The discovery of the role of glucagon-
like peptides-1 (GLP-1), paving the way for 1400
that catalyze meaningful change in the widely used treatments for diabetes and nominations originating from
daily lives of millions of people, thereby obesity”. 90 countries and territories
contributing to a brighter future where
scientific research and technological The award winners surpassed nearly 1,400
innovation can create a more equitable and nominations originating from 90 countries
sustainable world for future generations. and territories. These breakthroughs have
Driven by the Founder’s belief that Science a profound impact on the present and
and Technology are the keys to economic future of humanity in crucial fields such
and human development, the Foundation as green and sustainable energy, climate
aims to remove all barriers in science, change response, sustainable agriculture,
empower talented individuals, and create food security, and healthcare.
meaningful changes in people’s lives.

One of the key initiatives undertaken by

the VinFuture Foundation is the annual
VinFuture Prize Award Ceremony. On
December 20, 2023, the third VinFuture
Awards Ceremony took place in Hanoi,
recognizing the excellence of the four
most outstanding scientific endeavors
among a pool of 1,389 nominations. The
VinFuture Grand Prize, valued at three
million US dollars, was awarded to the
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S5 - Social Responsibility
Improving community welfare

Culture - Education Aiming to provide equitable educational opportunities and foster • Awarded over 9,100 scholarships and 320 bicycles to poor
Building on a long-standing tradition, the the growth of talented individuals, the Kind Heart Foundation seeks students with good grades;

Group, through the Foundation, has continued to offer both tangible and intangible support. Through programs
to build schools and boarding houses, provide scholarships, and • Sponsored the conversion of textbooks for grades 3, 7, and 10

to implement a wide range of charitable and foster a reading culture, the Foundation has opened up sustainable
and long-term educational opportunities. Notable activities in
to the Braille format and developed “management software for
education support system for persons with disabilities”;
social initiatives across the country. culture - education of the Kind Heart Foundation in 2023 include:
• Built 23 swimming pools to prevent child drowning and 80
• Built 10 schools and boarding houses automatic rain gauge stations.
The Kind Heart Foundation is a non-profit programs nationwide, the Kind Heart
organization established by Vingroup Foundation has been striving to fulfill its
to undertake humanitarian and charity mission and has become a prime example Community Health Care To provide opportunities for everyone to access high-quality medicine. Also, it invested in medical equipment and partnered
missions and “most promptly and of the Vietnamese spirit of mutual support. healthcare services, the Kind Heart Foundation has organized with leading hospitals and experts to enable hundreds of
efficiently transfer Vingroup employees’ numerous free medical check-ups, and surgeries, and provided thousands of people to access the best healthcare services.
kindness to the community.” Through
its extensive social and humanitarian

MEDICAL TRAINING FUNDING VILLAGE HEALTH DEVELOPMENT

Sponsoring specialist training for 200 young Maintain and expand the network of
Kind Heart Foundation operates in 04 main areas: doctors at district hospitals in mountainous, 1,500 midwives in ethnic minority villages
border, and island areas of 28 particularly to help create conditions for pregnant
disadvantaged provinces. women and newborns in particularly
difficult areas to access better medical
1 2 3 4 services and health care.

CULTURE COMMUNITY LIVELIHOOD SOCIAL “RIGHT MEDICINE FOR CHILDREN” PROJECT FREE MEDICAL TREATMENT
EDUCATION HEALTH CARE SUPPORT SECURITY Sponsored and coordinated with Genestory to Funding surgery for congenital malformations
implement the project "Right Medicine for and treatment for 270 children with cancer.
Children" to screen genes to detect adverse
drug reactions in poor children undergoing
treatment or at risk of epilepsy. This project
was honored at the Human Act Prize
Ceremony in 2023.
Developing Giving high quality Do not give fish, Care, share
society’s core health care we give fishing timely, with right SCREENING FREE SURGERY
resources opportunities to rod people, right
Organize screening and treatment for Organized a program of cataract surgery and
everyone things millions of people with cardiovascular gave free glasses to 4,700 elderly people and
disease and diabetes in 10 provinces. students in difficult circumstances.
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S5 - Social Responsibility
Livelihood Support

With the motto of providing opportunities and solutions, the trees (an orange variety) in Huong Son district, Ha Tinh province;
Kind Heart Foundation helps individuals and families in trouble supporting the installation of HDPE technology cage systems
to overcome poverty through programs to give them heifers and for shrimp and fish farming households in Khanh Hoa province;
houses and thus make them believe in a brighter future. In 2023, funding research aimed at developing new cassava varieties
the Foundation provided quick support to over 2,500 individuals resistant to diseases and with higher yields; and sponsoring the
and families, assisting them in overcoming adversity and creating development of a data system focused on quality standards
livelihoods so that they could work and eventually cross poverty. of Vietnam’s agricultural and aquatic products to facilitate their
domestic consumption and export. The Kind Heart Foundation’s
In 2023, the Kind Heart Foundation successfully expanded its meaningful support not only improves livelihoods and quality of
“Cooperatives linking with poor farming households for economic life for impoverished households nationwide but also contributes
development and sustainable poverty alleviation” program to 24 significantly to national development goals and the modernization
exemplary cooperatives across 14 provinces. The program received of Vietnam’s agricultural sector for global competitiveness.
high praise from the community for its innovation, creativity, and
breakthrough approaches aimed at helping people escape poverty
sustainably.

Additionally, the Foundation implemented various projects, including

installing an irrigation system using Israeli technology for Cam Bu

In 2023, the Foundation provided quick

support to over 2,500 individuals and families,
assisting them in overcoming adversity and
creating livelihoods so that they could work
and eventually cross poverty
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S5 - Social Responsibility
Social Security
Committed to the national traditions of gratitude and mutual In addition to the Kind Heart Foundation, other P&Ls are also health, foster exercise habits, and make a positive impact on the
support, the Kind Heart Foundation has been conducting annual actively contributing to society by promoting humanitarian values community. Each kilometer run by VinUni members will contribute
charitable activities, providing essential aid to those in need and and fulfilling their corporate social responsibilities in numerous to a Tet gift fund for those in need.
assisting communities affected by natural disasters. ways, including:

In 2023, the Kind Heart Foundation built 386 charity homes for the In 2023, Vinhomes contributed over VND 2,270 billion in charitable
poor and constructed 11 clean water supply systems and three activities; VND 18 billion to eradicate dilapidated houses for 500 Vinhomes contributed over

2,270 billion
bridges in difficult mountainous areas. households in Dinh Hoa district, Thai Nguyen province; Provided
5,000 Tet gifts for “For the Poor” Fund of Can Gio district; Supported
In line with its motto, “Mutual love, protecting the vulnerable,” the the construction and repair of over 650 houses for poor and
Kind Heart Foundation donated a total of 150,000 Tet gifts to poor disadvantaged households; Sponsored medical equipment worth in charitable activities
families across the country. over VND 92 billion for hospitals nationwide; Sponsored over VND
9 billion for the treatment of pediatric patients; Sponsored VND 49
Each gift symbolizes Vingroup’s compassion, aiming to bring billion for Vietnam technology courses and 5,100 computers for
warmth and joy to those in need during the Tet season. On major schools in disadvantaged areas; Awarded scholarships to nearly Supported the construction and repair of
holidays and anniversaries in 2023 (Children’s Day, Mid-Autumn
Festival, etc.), the Kind Heart Foundation gave thousands of
800 students.
650 houses
presents to low-income children, social protection beneficiaries, Vinschool brought thousands of people together through the for poor and disadvantaged households
and revolutionary contributors. In addition, the Foundation provided EDURUN fundraising race: Since 2015, the EDURUN race, organized
monthly support to nearly 400 Vietnamese Heroic Mothers and by Vinschool to promote sports and charity works, has drawn tens
social protection beneficiaries, 1,962 children in extremely difficult of thousands of participants, spreading messages of compassion.
circumstances who lost their parents due to COVID-19, as well as This initiative stands as a truly impactful charity activity, resulting
regular support to 52 shelters for orphans and vulnerable single in the construction of numerous new classrooms and schools in
individuals. challenging regions of Son La, Quang Tri, Dien Bien, and Quang Binh
provinces, with a budget exceeding VND 15 billion allocated over
The Phat Tich Charity and Career Center, established by the Kind the years. EDURUN holds immense social significance, nurturing a
Heart Foundation in Bac Ninh province, currently cares for orphans collective sense of responsibility among all involved.
and homeless elderly people. In 2023, the Phat Tich Charity
welcomed 54 more orphans, bringing the total number of elderly VinUni team participated in a fundraising race for disadvantaged
and children at the Center to 213 people. In 2023, the Center signed people: At the beginning of November 2023, VinUni’s “Run for a
a cooperation agreement with KOTO Co., Ltd., a social enterprise Healthy Community” program was launched, aiming to improve
that engages in free career training, orientation education, life skills
education, and humanitarian activities in addition to providing jobs
for young people in highly difficult situations.
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2024 Directions and Objectives for Social Sustainability

The Group will continue commitments to social sustainability in 2024, building on the foundation laid in 2023.

Table 27. 2024 Directions and Objectives for Social Sustainability

Item Orientation Objectives Actions to take Item Orientation Objectives Actions to take

Developing Elite Focus on sustainable human All employees receive • Provide professional training courses and learning Community- D eve l o p h i g h - q u a l i t y, Commit to developing products • Continue investing in research and development
Human Capital resource development through comprehensive training to opportunities for all employees; Friendly Products environmentally friendly for the benefit of the community, of high-quality, environmentally friendly products
training and upskilling for all meet and exceed Vingroup’s products that benefit the contributing to the green and and services;
employees. competency standards and • Enhance employees’ core values; community and enhance digital economic transformation.
work requirements. customer satisfaction. • Diversify products and services in each vertical,
• Nurture a new generation of leaders. aiming to provide the most attractive and highest-
Develop future leaders
and a strong management quality products to consumers.
team to support the Group’s
• Maintain and develop superior after-sales service
development plans.
to meet customer satisfaction.
Employee Welfare Secure and enhance employee Guarantee full employee benefits • Comply with regulations to improve the physical
Social Continuously raise the level Committed to creating positive • Committed to creating positive social impacts by
and Well-being welfare. as required. health of all employees;
Responsibility of social well-being in areas social impacts by addressing addressing societal challenges and improving the
• Pay wages and incentives and apply welfare policies where the Group operates societal challenges and well-being of communities.
Provide comprehensive care
fairly; and demonstrates a sense improving the well-being of
to ensure the health and safety • Actively engage in community development
of social responsibility communities.
of all employees, aiming for a projects, including affordable housing programs,
• Organize programs to improve mental health for all towards business partners,
zero-injury workplace. infrastructure development in rural areas, and
employees; customers, colleagues, and Actively engage in community
the communities. development projects, including support for vulnerable communities.
• Organize programs to improve mental health for all affordable housing programs,
employees. infrastructure development
in rural areas, and support for
Diversity, Equity, Implement superior HR policies, Ensure fair compensation for • Comply with regulatory requirements on human vulnerable communities.
and Inclusion good benefits, and fair career all employees based on their rights and employee rights;
development opportunities for performance.
employees at all levels; Maintain a diverse, equitable, and • Comply with regulatory requirements on human
inclusive work environment. rights and employee rights;
Create a united, strong, diverse, Women make up at least 30% of
• Develop employee engagement index to attract
equitable, and inclusive work the Board.
and retain talent, balancing company needs with
environment for all employees.
employee capabilities.
Appendix
1 The presence of typical companies in Vingroup’s ecosystem in 2023
2 GRI Indexes
3 List of tables used in the report
4 List of figures used in the report
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The presence of typical Province/City VinFast1 Vinpearl2 Vinhomes

Vincom
Retail
VinUni Vinmec Vinschool

companies in Vingroup’s Ha Noi 13 02 16 12 01 03 32

ecosystem in 2023 Hai Phong 03 03 02 02 01 03

Ho Chi Minh 10 01 04 13 02 12

Khanh Hoa 02 10 05 01

Kien Giang 02 08 01 02

Other provinces/cities 58 19 06 50 02 03

North America and European 38

Total 126 43 28 83 01 11 50

Note:
1: Includes VinFast 1S, 2S, and 3S showrooms, authorized dealers and manufacturing complexes
2: Includes Vinpearl Golf, F&B Center, VinWonders
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GRI Indexes
GRI Description Chapter Page GRI Description Chapter Page

GRI 2: General Disclosures GRI 3-1 Process to determine materiality topics Chapter 2 29

GRI 2-1 Organizational details Chapter 2 13 GRI 3-2 List of materiality topics Chapter 2 30

GRI 2-2 Entities included in the organization’s sustainability reporting Chapter 2 14 - 17 GRI 201: Economic Performance

GRI 2-3 Reporting period, frequency and contact point Chapter 2 12 GRI 201-1 Direct economic value generated and distributed Chapter 3 55

GRI 2-6 Activities, value chain and other business relationships Chapter 2 13 GRI 205: Direct economic value generated and distributed

GRI 2-9 Governance structure and composition Chapter 3 40 GRI 205-2 Communication and training about anti-corruption policies and procedures Chapter 3 53

GRI 2-10 Nomination and selection of the highest governance body Chapter 3 42 GRI 207: Tax

GRI 2-11 Chair of the highest governance body Chapter 3 42 GRI 207-1 Approach to tax Chapter 3 56

GRI 2-12 Role of the highest governance body in overseeing the management of impacts Chapter 3 40 GRI 302: Energy

GRI 2-13 Delegation of responsibility for managing impacts Chapter 3 40 GRI 302-1 Energy consumption within the organization Chapter 4 77 - 78

GRI 2-14 Role of the highest governance body in sustainability reporting Chapter 3 40 GRI 302-4 Reduction of energy consumption Chapter 4 79 - 80

GRI 2-15 Conflicts of interest Chapter 3 45 GRI 303: Water and Effluents

GRI 2-17 Collective knowledge of the highest governance body Chapter 3 42 - 44 GRI 303-3 Water withdrawal Chapter 4 82

GRI 2-19 Remuneration policies Chapter 3 45 GRI 303-4 Water discharge Chapter 4 84

GRI 2-20 Process to determine remuneration Chapter 3 45 GRI 303-4 Water consumption Chapter 4 82

GRI 2-22 Statement on sustainable development strategy Chapter 2 27 - 28 GRI 304: Biodiversity

GRI 2-29 Approach to stakeholder engagement Chapter 2 23 - 26 GRI 304-3 Habitat protected or restored Chapter 4 83

GRI 3: Materiality topics

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GRI Indexes
GRI Description Chapter Page GRI Description Chapter Page

GRI 305: Emissions GRI 404: Training and Education

GRI 305-1 Direct (Scope 1) GHG emissions Chapter 4 71 - 73 GRI 404-1 Average hours of training per year per employee Chapter 5 98 - 103

GRI 305-2 Energy indirect (Scope 2) GHG emissions Chapter 4 71 - 73 GRI 404-2 Programs for upgrading employee skills and transition assistance programs Chapter 5 98 - 103

GRI 305-5 Reduction of GHG emissions Chapter 4 74 - 76 GRI 404-3 Percentage of employees receiving regular performance and career development reviews Chapter 5 98 - 103

GRI 306: Waste GRI 405: Diversity and Equal Opportunity

GRI 306-3 Waste generated Chapter 4 85 - 86 GRI 405-1 Diversity of governance bodies and employees Chapter 5 107 - 108

GRI 306-4 Waste diverted from disposal Chapter 4 85 - 86 GRI 406: Non-discrimination

GRI 306-5 Waste directed to disposal Chapter 4 85 - 86 GRI 406-1 Incidents of discrimination and corrective actions taken Chapter 5 107 - 108

GRI 308: Supplier Environmental Assessment GRI 407: Freedom of Association and Collective Bargaining

GRI 308-1 New suppliers that were screened using environmental criteria Chapter 4 87 GRI 407-1 Operations and suppliers in which the right to freedom of association and collective bargaining Chapter 5 104 - 106
may be at risk
GRI 403: Occupational Health and Safety
GRI 408: Child Labor
GRI 403-1 Occupational health and safety management system Chapter 5 105 - 106
GRI 408-1 Operations and suppliers at significant risk for incidents of child labour Chapter 5 107 - 108
GRI 403-2 Hazard identification, risk assessment, and incident investigation Chapter 5 105 - 106
GRI 409: Forced or Compulsory Labor
GRI 403-3 Occupational health services Chapter 5 105 - 106
GRI 409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor Chapter 5 107 - 108
GRI 403-4 Worker participation, consultation, and communication on occupational health and safety Chapter 5 105 - 106
GRI 411: Rights of Indigenous Peoples
GRI 403-5 Worker training on occupational health and safety Chapter 5 105 - 106
GRI 411-1 Incidents of violations involving rights of indigenous peoples Chapter 5 107 - 108
GRI 403-6 Promotion of worker health Chapter 5 105 - 106
GRI 413: Local Communities
GRI 403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business Chapter 5 105 - 106
relationships GRI 413-1 Operations with local community engagement, impact assessments, and development programs Chapter 5 112 - 118
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List of tables used in the report

No. Table Page No. Table Page

1 Stakeholder Engagement 24 16 Material topics and initiatives – Environmental pillar 69

2 Sustainability Strategy and Objectives 28 17 Scope 1 and Scope 2 GHG emissions 72

3 List of Material Topics 30 18 Carbon Offset Achievement at Vinhomes Ocean Park 75

4 Supporting the UN SDGs 32 19 Carbon Offset Achievement at Vinpearl 75

5 Material topics and initiatives – Governance pillar 37 20 Vingroup's energy consumption in the period 2022-2023 77

6 Roles and responsibilities of Governance Body 40 21 VinFast's energy-saving and efficient initiatives in 2023 79

7 Board of Directors Members 42 22 Vingroup’s water consumption and reuse in the period 2022-2023 82

8 Board of Management Members 43 23 Waste generation volume in 2023 85

9 Members of the Board of Supervisors 44 24 Substitution rates of alternative materials at Vinhomes 88

10 Content and number of Resolutions issued by the Board of Directors in 2023 46 25 2024 Directions and Objectives for Environmental Sustainability 92

11 Risk management responsibilities 49 26 Materiality topics and initiatives – Social Pillar 97

12 Managing Material Risks in 2023 51 27 2024 Directions and Objectives for Social Sustainability 120

13 Statutory obligations and receivables from the state in 2023 56

14 Main contents of the Privacy Policy 60

15 2024 Directions and Objectives for Sustainable Governance 62

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List of figures used in the report

No. Figure Page No. Figure Page

1 Governance structure of Vingroup in 2023 39 16 Percentage of waste types in 2023 85

2 Gender Ratio of the Governance Body 44 17 Number of training courses at VinFast 99

3 Nationality diversity of the Governance Body 44 18 Average training hours at VinFast 99

4 Skills, knowledge, expertise and experience of the Governance Body 44 19 Average monthly employee compensation (VND million) 104

5 Risk Management Structure 49 20 Diversity in Vingroup's human resources structure 108

6 Risk management process diagram 50

7 Vingroup's total Scope 1 greenhouse gas emissions in 2023 – Breakdown by ecosystem 73

8 Vingroup's total Scope 2 greenhouse gas emissions in 2023 – Breakdown by ecosystem 73

9 Vingroup's total Scope 1 greenhouse gas emissions in 2023 – Breakdown by P&Ls 73

10 Vingroup's total Scope 2 greenhouse gas emissions in 2023 – Breakdown by P&Ls 73

11 Vingroup's energy consumption in 2022 78

12 Vingroup's energy consumption in 2023 78

13 Vingroup's energy consumption in 2022 – Breakdown by P&Ls 78

14 Vingroup's energy consumption in 2023 – Breakdown by P&Ls 78

15 Vingroup’s water consumption in 2023 – Breakdown by ecosystem 82