 Please be environment conscious

and print this document only if necessary

ALE International Hybrid Cloud Communications

Standard Offer

Chapter 01 - Offer for mid and large enterprises:

overview

October 2021 Offer - Ed.1 with October 2021 Golden RFP

Ref.: ENT_MLE_036377EN

ALE International All Rights Reserved © ALE International 2021

Legal notice
http://www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under
license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-
enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their
respective owners. The information presented is subject to change without notice. Neither ALE
Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
© Copyright 2021 ALE International, ALE USA Inc. All rights reserved in all countries.

Passing on and copying of this document, use and communication of its contents not
permitted without written authorization from ALE International.

Disclaimer
This documentation is provided for reference purposes only. While efforts were made to verify the
completeness and accuracy of the information contained in this documentation, this documentation is
provided “as is” without any warranty whatsoever and to the maximum extent permitted.
In the interest of continued product development, ALE International reserves the right to make
improvements to this documentation and the products it describes at any time without notice or
obligation.

Who Should Use this Document?

As an introductory offer, this document can be used by ALE International vendors, clients, partners
and associates involved with the implementation of ALE International systems.
This standard offer is the reference document including tags and
questions for Golden RFP.
(to remove all text formatted with a specific MS Word style (Golden RFP
questions and answers), select one word in such a format, click the icon
for Editing in the MS Word ribbon and select the option Select all text
with similar style, then press the "delete" key on your keyboard)

ENT_MLE_036377EN-ed1 2/9 Enterprise Communication Solutions

Chapter 01: Offer for mid and large enterprises overview October 2021 Offer
Table of contents

1 ALE International delivers the best of the enterprise communications platform and services
from the cloud ____________________________________________________________________ 4
1.1 Enabling the digital workplace_______________________________________________________ 5
1.2 Making everything connect _________________________________________________________ 6
1.3 Leveraging hybrid cloud: a unique solution ____________________________________________ 7
2 Enterprise-class secure communications ____________________________________________ 9

ENT_MLE_036377EN-ed1 3/9 Enterprise Communication Solutions

Chapter 01: Offer for mid and large enterprises overview October 2021 Offer
1 ALE International delivers the best of the enterprise
communications platform and services from the cloud
For Golden RFP, For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE International changes the conversation] In what
ways do your offer reflect current major communication trends?

ALE International Response:

While digital technology has been all around us in our private and professional environments for more
than a decade, in recent months, enterprises have experienced an acceleration of the adoption of
new cloud-based services, enabling collaboration and work from anywhere amid an increasing need
for mobility and flexibility.
For the companies which already initiated their digital transformation, the call to action is to
accelerate it. For the others, what is important is to decide how and where to start.
In this context, enterprise communications have become more critical than ever. The first thing to
address should be to determine how to make communications even more impactful on business
performance instead of lagging behind the business world.
All starts with a communication platform which, by its embedded open technology and capabilities,
can support and drive company successes in all digital transformation endeavors, regardless of their
size or sector.
This open communication platform delivers all the enterprise-grade communication features with the
highest level of security. It can integrate with business processes and applications to reduce latency
and improve efficiency and customer satisfaction. This platform is the foundation for a digital
workplace, enabling anyone to work from everywhere and anywhere, with the same tools and same
comfort.
Finally, our communication platform is designed to connect to the cloud, thus enabling organizations
to embrace new models without having to change everything.

ENT_MLE_036377EN-ed1 4/9 Enterprise Communication Solutions

Chapter 01: Offer for mid and large enterprises overview October 2021 Offer
1.1 Enabling the digital workplace
In a distributed work environment where remote and teleworking have become something normal,
real-time communications are the necessary link between people. It helps them be part of the group
made of colleagues, customers, partners and suppliers.
OmniPCX Enterprise Purple enables enterprise communications continuity from anywhere and in
any situation; from any terminal (PC, mobile, deskphone). Moreover, it enables voice communications
in cloud-based collaboration platforms such as Rainbow by Alcatel-Lucent Enterprise.
Contrary to the prediction that took place a few years ago announcing the death of the desk phone in
favor of “PC-only” devices, a continued demand has enabled us to differentiate our phone offering.
This includes ease of use and HD audio quality on the fixed desk phones, which go beyond telephony
and allow the integration of automation solutions, for example, in hotel rooms and for on-site
mobility. ALE offers a comprehensive range of desk phones from entry level to industry-leading smart
devices. Our product family provides powerful telephony features delivered by our communications
servers to better serve the enterprise’s needs. For on-site mobility, a double-digit growth has been
recorded for two years in a row for the DECT handsets range. The trend is toward openness, with the
possibility to enable these phones to use industry-standard Session Initiation Protocols (SIPs).

Digital assistants,
2 days a week analytics, self-service
Time flexibility at the office
Working as apps as management
= Device flexibility one team practices shift

Digital workspace with

immersive meetings and
webcasts for remote team
dynamics

Connecting
Work as a team to handle
Everywhere more interactions,
successfully

Connecting Flexible on-boarding

Everyone of “non-corp” talents

Specialized devices 360° view on customer

to prevent “remote” fatigue omnichannel interactions
Call continuity with on-site workers,
Rugged devices for harsh locations

ENT_MLE_036377EN-ed1 5/9 Enterprise Communication Solutions

Chapter 01: Offer for mid and large enterprises overview October 2021 Offer
1.2 Making everything connect
In a digital world, communications should go further than simple conversations between people. They
can be the vehicle to improve responsiveness and reduce latency.
To do so, enterprise communications need to take place in context, supported by the right
information, available when needed. This information can come from a human expert, an application
or a business process, or even from a notification sent by a connected object (IoT).
OmniPCX Enterprise Purple has been designed to enable real-time connections to people and
device alike, so conversations can be put in context for immediate business outcomes. Integration
can be done either with off-the-shelf connectors or through easy-to-use documented APIs.
Applications span from customer service, communication-enabled business processed to industry-
specific solutions for healthcare, education, government, transportation, finance…

Customer Experience
Chat bots Business Applications
Multi-channel
Customer Engagement Applications
Chat to Video

Office Applications

People
Fleet Applications
Automated management

Objects

Vertical Applications
Intelligent Buildings

Vertical Applications
IoT Integration
Emergency notification services
Object-driven communications Business Process Automation
Communication-enabled workflows

ENT_MLE_036377EN-ed1 6/9 Enterprise Communication Solutions

Chapter 01: Offer for mid and large enterprises overview October 2021 Offer
1.3 Leveraging hybrid cloud: a unique solution
For Golden RFP, For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE International hybrid cloud] What would make
your cloud-related offers better than the other solutions on the market?

ALE International Response:

From a business perspective, OmniPCX Enterprise Purple is an open communication platform

made to connect to people, applications and processes, as well as objects.
From a model perspective, OmniPCX Enterprise Purple has been designed to natively connect to
the cloud, thus creating what ALE Enterprise refers to as a Hybrid Cloud, combining the best of the
two worlds: on-premises business communications telephony and cloud-based services.
It translates into immediate and tangible benefits for companies and public organizations:
 Efficient digital workplace for all employees, available from everywhere and at any time, thanks to
innovative cloud-based mobility and collaboration services with Rainbow
 Empowered customer service team and contact center agents with omnichannel capabilities with
ALE Connect
 Communication-enabled business applications without the burden of costly integration
 Gradual shift to the cloud, without communication disruption
 Preservation of past communication equipment investments
 Minimized maintenance and upgrade operations
 Enhanced flexibility and agility

ENT_MLE_036377EN-ed1 7/9 Enterprise Communication Solutions

Chapter 01: Offer for mid and large enterprises overview October 2021 Offer
OmniPCX Enterprise Purple offers rich communications for all businesses, with a complete
portfolio of applications to complement the capabilities of the platform:
 Attendant and automated attendant solutions
 Voice and unified messaging solutions (integrated or connected on site with OpenTouch
Messaging Center)
 On-site audio and web conferencing solutions (integrated or connected on site with OpenTouch
Multimedia Services)
 Hospitality business integrated solutions
 Notifications solutions
 Recording solutions
 Customer service and contact center solutions

Moreover, OmniPCX Enterprise Purple Hybrid Cloud architecture enables business automation
services such as automated fleet management, maintenance operations and more with its Cloud
Connect services.

ENT_MLE_036377EN-ed1 8/9 Enterprise Communication Solutions

Chapter 01: Offer for mid and large enterprises overview October 2021 Offer
2 Enterprise-class secure communications
Not only does ALE never trade off on any security related matter, but moreover has strengthened
security and privacy-related features within its OmniPCX Enterprise Purple offering.
OmniPCX Enterprise Purple communications architecture provides end-to-end native encryption for
SIP trunks to Rainbow WebRTC Gateway as well as for ALE desk phones and DECT terminals.
In addition, ALE communications architecture copes with the highest security standards such as
ISO27001 for Rainbow cloud services and ISO15408 Common Criteria to name the most widely
known.

In order to address all security questions, ALE International has written a dedicated exhaustive and up-
to-date document: “Security Design Guide for ALE communications solutions”.

Please, refer to this document to obtain information regarding:

 Today’s Security Landscape
 Conformance regarding Security Standards
 IP Telephony & Security
 ALE Products Security
 ALE recommendations

END OF DOCUMENT

ENT_MLE_036377EN-ed1 9/9 Enterprise Communication Solutions

Chapter 01: Offer for mid and large enterprises overview October 2021 Offer