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Alcatel-Lucent Hybrid Cloud Communications

Standard Offer

Chapter 04 - Devices and Clients for OpenTouch users

October 2021 Offer - Ed.1 with October 2021 Golden RFP
Ref.: ENT_MLE_036377EN

ALE International All Rights Reserved © ALE International 2021

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As an introductory offer, this document can be used by ALE International vendors, clients, partners
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Table of contents
Alcatel-Lucent Hybrid Cloud Communications ........................................................................... 1
1 Defining the user experience ............................................................................................................... 9
2 Telephone features and services ........................................................................................................ 10
2.1 Basic telephone services ............................................................................................................ 10
2.1.1 Internal calls ..................................................................................................................................................... 10
2.1.2 Calls outside the system (direct outward dialing – DOD) ................................................................................. 10
2.1.3 Consultation call ............................................................................................................................................... 11
2.1.4 Do not disturb................................................................................................................................................... 12
2.1.5 Attendant call ................................................................................................................................................... 12
2.1.6 Over dialing (DTMF dialing) .............................................................................................................................. 12
2.1.7 Number store (store/redial) and communication log ...................................................................................... 13
2.1.8 Broker call ......................................................................................................................................................... 13
2.1.9 Transfer ............................................................................................................................................................ 13
2.1.10 Non answered calls ...................................................................................................................................... 14
2.1.11 Advanced call log.......................................................................................................................................... 14
2.1.12 Callback ........................................................................................................................................................ 14
2.1.13 Communication forwarding ......................................................................................................................... 15
2.2 Advanced telephone features .................................................................................................... 16
2.2.1 Call announce ................................................................................................................................................... 16
2.2.2 Call park/call park retrieval............................................................................................................................... 16
2.2.3 Barge-in (intrusion) ........................................................................................................................................... 17
2.2.4 Listening to tones and voice guides.................................................................................................................. 17
2.2.5 Listening to background music ......................................................................................................................... 17
2.2.6 Business account code...................................................................................................................................... 18
2.2.7 Sending and receiving messages ...................................................................................................................... 19
2.2.8 Message review ................................................................................................................................................ 19
2.2.9 Sending a message ........................................................................................................................................... 19
2.2.10 Message with immediate display ................................................................................................................. 19
2.2.11 Manager/assistant messages ....................................................................................................................... 19
2.2.12 Text messaging ............................................................................................................................................. 19
2.2.13 User move of set .......................................................................................................................................... 20
2.2.14 Substitution .................................................................................................................................................. 21
2.2.15 Lock/unlock .................................................................................................................................................. 21
2.2.16 Intercom (interphone).................................................................................................................................. 21
2.2.17 Call pickup .................................................................................................................................................... 22
2.2.18 Call to a hunting group ................................................................................................................................. 22
2.2.19 Group supervision ........................................................................................................................................ 23
2.2.20 Conferences ................................................................................................................................................. 23
2.2.20.1 Three-party conference ........................................................................................................................... 23
2.2.20.2 Casual conference.................................................................................................................................... 24
2.2.20.3 Meet-me conference ............................................................................................................................... 25
2.2.21 Multiline sets ................................................................................................................................................ 27
2.2.22 Multiline appearance feature – MLA ........................................................................................................... 27
2.2.23 Manager/assistant ....................................................................................................................................... 29
2.2.24 Supervision ................................................................................................................................................... 31
2.2.25 Set customization ......................................................................................................................................... 32
2.2.25.1 Information key [i] ................................................................................................................................... 32
2.2.25.2 Increasing handset volume ...................................................................................................................... 32
2.2.25.3 Hands-free operation............................................................................................................................... 32
2.2.25.4 Headsets .................................................................................................................................................. 32
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 2.2.25.5 Adjustment of ringing tone ...................................................................................................................... 32
2.2.25.6 Ringing per call type................................................................................................................................. 33
2.2.25.7 Advanced home bar display..................................................................................................................... 33
2.2.26 Specific user classes ..................................................................................................................................... 34
2.2.26.1 Controlled private calls ............................................................................................................................ 34
2.2.26.2 Off-hook Tone/howl (analog phone) ....................................................................................................... 34
2.2.26.3 Beep on external calls .............................................................................................................................. 35
2.2.26.4 Automatic off-hook call ........................................................................................................................... 35
2.2.26.5 Restricted rights: incoming calls only ...................................................................................................... 35
2.2.26.6 Privilege access override .......................................................................................................................... 36
2.2.26.7 Modifying the password (personal code) ................................................................................................ 36
2.2.26.8 Compatibility between pieces of equipment ........................................................................................... 36
2.2.26.9 Temporary/permanent protection against barge in (intrusion) .............................................................. 36
2.2.26.10 Call overflow for out of service IP phones ........................................................................................... 37
2.2.26.11 External call restriction (barring) ......................................................................................................... 37
2.2.26.12 External call restriction (barring) on transfer ...................................................................................... 37
2.2.26.13 Automatic entity lock .......................................................................................................................... 37
2.2.27 Supplementary ISDN services ...................................................................................................................... 38
3 Digital and IP business phones........................................................................................................... 39
3.1 ALE DeskPhones ........................................................................................................................ 39
3.1.1 ALE-2 Basic SIP Phone ....................................................................................................................................... 39
3.1.2 Essential DeskPhones ....................................................................................................................................... 45
3.1.2.1 ALE-20 Essential DeskPhones .................................................................................................................. 46
3.1.2.2 ALE-20h Essential DeskPhones ................................................................................................................ 47
3.1.2.3 ALE-30h Essential DeskPhones ................................................................................................................ 48
3.1.2.4 Welcome screen ...................................................................................................................................... 49
3.1.2.5 Status icon ............................................................................................................................................... 51
3.1.2.6 Navigation ................................................................................................................................................ 52
3.1.2.7 Permanent features keys ......................................................................................................................... 52
3.1.2.8 ALE-10 Alphabetic keyboard .................................................................................................................... 54
3.1.2.9 Connectivity ............................................................................................................................................. 54
3.1.2.10 Technical specifications ........................................................................................................................... 56
3.1.2.11 Add-on modules....................................................................................................................................... 56
3.1.3 Enterprise DeskPhones ..................................................................................................................................... 58
3.1.3.1 ALE-300 Enterprise DeskPhones .............................................................................................................. 59
3.1.3.2 ALE-400 Enterprise DeskPhones .............................................................................................................. 61
3.1.3.3 ALE-500 Enterprise DeskPhones .............................................................................................................. 63
3.1.3.4 Welcome screen ...................................................................................................................................... 65
3.1.3.5 Status icon ............................................................................................................................................... 66
3.1.3.6 Navigation ................................................................................................................................................ 67
3.1.3.7 Permanent features keys ......................................................................................................................... 68
3.1.3.8 ALE-100 Alphabetic keyboard .................................................................................................................. 69
3.1.3.9 ALE-108 Wireless module ........................................................................................................................ 70
3.1.3.10 ALE-160 Bluetooth handset ..................................................................................................................... 70
3.1.3.11 Connectivity ............................................................................................................................................. 72
3.1.3.12 Technical specifications ........................................................................................................................... 73
3.1.3.13 Add-on modules....................................................................................................................................... 74
3.2 Premium DeskPhones ................................................................................................................ 74
3.2.1 8078s/8078s BT Premium DeskPhones ............................................................................................................ 75
3.2.2 8068s/8068s BT Premium DeskPhones ............................................................................................................ 76
3.2.3 8058s Premium DeskPhone .............................................................................................................................. 77
3.2.4 8039s Premium DeskPhones ............................................................................................................................ 78

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 3.2.5 8028s/8029s Premium DeskPhones ................................................................................................................. 79
3.2.6 8018/8019s DeskPhone .................................................................................................................................... 79
3.2.7 8008/8008G DeskPhone ................................................................................................................................... 80
3.2.8 Welcome screens ............................................................................................................................................. 81
3.2.9 Status icons/Call icons ...................................................................................................................................... 82
3.2.10 Navigation .................................................................................................................................................... 82
3.2.11 Permanent features keys ............................................................................................................................. 83
3.2.12 Alphabetic keyboard .................................................................................................................................... 83
3.2.13 Bluetooth 4.1 wireless connectivity (8068s/8068sBT/8078s/8078sBT/8088) ............................................. 84
3.2.14 Connectivity ................................................................................................................................................. 85
3.2.15 Premium DeskPhone technical specifications .............................................................................................. 87
3.2.16 Add-on modules ........................................................................................................................................... 89
3.2.17 Digital options .............................................................................................................................................. 90
3.3 8088 Smart Deskphone .............................................................................................................. 91
3.3.1 Main screen ...................................................................................................................................................... 91
3.3.2 Add-on module ................................................................................................................................................. 92
3.3.3 Android openness ............................................................................................................................................. 92
3.3.4 Rainbow integration ......................................................................................................................................... 92
3.3.5 Permanent features keys .................................................................................................................................. 93
3.3.6 Connectors........................................................................................................................................................ 94
3.4 8088 Smart Deskphone for hospitality businesses ...................................................................... 95
3.5 8018 Compact Deskphone for hospitality businesses .................................................................. 96
3.6 8008CE, 8008, 8018, 8028s SIP Phones ....................................................................................... 96
3.7 8088 as SIP device for audio and video conferences .................................................................... 97
3.8 Headsets ................................................................................................................................... 98
3.8.1 Corded headsets ............................................................................................................................................... 98
3.8.2 Cordless headsets ............................................................................................................................................. 98
3.9 Audio and Conference devices ................................................................................................... 99
3.9.1 Konftel Ego Conference Module....................................................................................................................... 99
3.9.2 4135 IP Conference Phone ............................................................................................................................... 99
3.9.3 8135s IP Conference Phone ............................................................................................................................ 100
4 On-site mobile DECT and WLAN handsets .........................................................................................104
4.1 OmniMobility WLAN .................................................................................................................104
4.2 WLAN Offer ..............................................................................................................................104
4.3 VoWLAN handsets ....................................................................................................................104
4.3.1 8158s/8168s VoWLAN Handsets .................................................................................................................... 107
4.3.2 Key features and capabilities .......................................................................................................................... 109
4.3.3 General view ................................................................................................................................................... 111
4.3.4 Software characteristics ................................................................................................................................. 112
4.3.5 Accessories and options ................................................................................................................................. 113
4.3.5.1 Charging units ........................................................................................................................................ 113
4.3.5.2 Handset accessories............................................................................................................................... 114
4.3.5.3 WIN PDM administration tool ............................................................................................................... 114
4.3.5.4 NOE parameters .................................................................................................................................... 115
4.3.5.5 PC requirements .................................................................................................................................... 116
4.3.5.6 IMS3 Central Management Server......................................................................................................... 116
4.3.6 8158s/8168s alarm button management ....................................................................................................... 117

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5 OmniMobility DECT ..........................................................................................................................118
5.1 DECT offer ................................................................................................................................118
5.2 DECT handsets ..........................................................................................................................119
5.2.1.1 Alcatel-Lucent DECT handsets ............................................................................................................... 119
5.2.1.2 Key features and capabilities ................................................................................................................. 120
5.2.1.3 General view .......................................................................................................................................... 123
5.2.1.4 8262/8262Ex DECT handsets ................................................................................................................. 126
5.2.1.5 Characteristics ....................................................................................................................................... 129
5.2.1.6 Accessories and options ........................................................................................................................ 131
5.3 DECT Intercom..........................................................................................................................133
6 OpenTouch multi-device call routing.................................................................................................135
6.1 Introduction .............................................................................................................................135
6.2 Benefits ....................................................................................................................................135
6.3 One-number routing .................................................................................................................135
6.4 Session shift between devices ...................................................................................................135
6.5 Deskphone and mobile phone remote control from PC ..............................................................136
6.6 Unified call & messaging history across CT user devices .............................................................136
6.7 Visual voicemail........................................................................................................................136
6.8 Miscellaneous ..........................................................................................................................136
6.9 Typical use cases ......................................................................................................................137
6.9.1 NOE deskphone as main phone - Typical configuration ................................................................................. 137
6.9.2 NOE deskphone as main phone – ‘Other number’ mode............................................................................... 138
6.9.3 SIP deskphone as main phone – Typical configuration .................................................................................. 139
6.9.4 Softphone as main phone - Typical configuration with an OTC Smartphone ................................................ 140
6.9.5 Smartphone as main phone - Typical configuration ....................................................................................... 140
7 PC software applications ..................................................................................................................141
7.1 ALE SoftPhone ..........................................................................................................................141
7.1.1 Benefits ........................................................................................................................................................... 142
7.1.2 Features .......................................................................................................................................................... 142
7.1.3 Microsoft integration ..................................................................................................................................... 143
7.1.4 Technical specifications .................................................................................................................................. 144
7.1.5 Supported technologies for remote accesses ................................................................................................ 145
7.1.5.1 Reverse Proxy + Session Border Controller ........................................................................................... 145
7.1.5.2 VPN ........................................................................................................................................................ 145
7.2 IP Desktop Softphone ...............................................................................................................146
7.2.1 Benefits ........................................................................................................................................................... 147
7.2.2 Features .......................................................................................................................................................... 147
7.2.3 Topology ......................................................................................................................................................... 149
7.2.4 Virtual Desktop Infrastructure ........................................................................................................................ 150
7.3 OpenTouch Conversation for PC ................................................................................................152
7.3.1 Benefits ........................................................................................................................................................... 153
7.3.2 Features .......................................................................................................................................................... 154
7.3.2.1 Multimedia conversations ..................................................................................................................... 154
7.3.2.2 Adding and changing devices................................................................................................................. 155
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 7.3.2.3 Voice mail facilities ................................................................................................................................ 156
7.3.2.4 Group collaboration ............................................................................................................................... 157
7.3.2.5 OpenTouch Conversation for PC: available features ............................................................................. 161
7.3.2.6 OpenTouch Conversation for MAC users, available features ................................................................ 164
7.3.3 Technical specifications .................................................................................................................................. 165
7.3.4 Supported technologies for remote accesses ................................................................................................ 167
7.3.5 Licensing model .............................................................................................................................................. 169
7.3.6 Microsoft integration ..................................................................................................................................... 169
7.3.6.1 Conference scheduling from Microsoft Outlook ................................................................................... 170
7.3.6.2 Telephony and voice messaging from Microsoft Outlook ..................................................................... 172
7.3.7 Additional documents .................................................................................................................................... 173
7.4 OpenTouch Conversation for PC One.........................................................................................174
7.4.1 Benefits ........................................................................................................................................................... 174
7.4.2 Features .......................................................................................................................................................... 175
7.4.3 Licensing and technical requirements ............................................................................................................ 175
8 Web client applications ....................................................................................................................176
8.1 OpenTouch Conversation for Web ............................................................................................176
8.2 Benefits ....................................................................................................................................177
8.3 Features ...................................................................................................................................178
8.4 Technical specifications ............................................................................................................180
8.5 Architecture overview for external guest accesses .....................................................................181
8.6 Ordering ...................................................................................................................................182
9 Mobile applications..........................................................................................................................183
9.1 OpenTouch Conversation for smartphone .................................................................................184
9.2 Benefits ....................................................................................................................................184
9.3 OpenTouch Conversation for smartphone - Available features ...................................................185
9.4 OpenTouch Conversation for iPhone .........................................................................................186
9.4.1 Features .......................................................................................................................................................... 187
9.4.1.1 Interface and capabilities ....................................................................................................................... 187
9.4.1.2 Switching telephone devices while in conversation .............................................................................. 190
9.4.2 Topologies ...................................................................................................................................................... 191
9.5 OpenTouch Conversation for Android smartphone ....................................................................192
9.5.1 Features .......................................................................................................................................................... 193
9.5.1.1 Interface and capabilities ....................................................................................................................... 193
9.5.1.2 Switching telephone devices while in conversation .............................................................................. 195
9.5.2 Topologies ...................................................................................................................................................... 196
9.6 IP Desktop Softphone ...............................................................................................................197
9.6.1 IP Desktop Softphone for Android.................................................................................................................. 197
9.6.2 Benefits ........................................................................................................................................................... 197
9.6.3 Features .......................................................................................................................................................... 197
9.6.4 Topology ......................................................................................................................................................... 198
10 Tablet applications .......................................................................................................................199
10.1 IP Desktop Softphone for Android tablet ...................................................................................199

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 10.2 Benefits ....................................................................................................................................199
10.3 Features ...................................................................................................................................200
10.4 Topology ..................................................................................................................................200

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1 Defining the user experience
For Golden RFP; For Solution Handbook; For Customer proposal (OXE, OXE+OTMS)
[SO: OXE PURPLE R100 – OT 2.6.1][Defining the OpenTouch user experience] Can you
provide a solution for intensive business telephony, that runs with different devices, different
means of communication and caters for the need to work from any place?

ALE International Response:

Employees who primarily make extensive use of voice communications benefit from the OpenTouch,
the advanced business communications experience available from reliable digital or IP
deskphones, as well as sturdy DECT or WLAN mobile handsets.

Users can pick the telephony features that suit their office work style from the comprehensive list of
telephony features offered by the OmniPCX™ Enterprise Communication Server.

Office workers enjoy high-quality, wideband voice communications with easy audio and visual
guidance, and ultra-fast directory look-up from the phone keyboard.

OpenTouch user experience can be enriched with software clients for PCs or smartphones that
boost their productivity in the office and on the go.

[End of response]

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2 Telephone features and services
2.1 Basic telephone services
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users - Basic features] Are your entry-level
sets limited to simple calls?

ALE International Response:

Even entry-level phones with no display or keyboards can access all available basic features by dialing
prefixes/suffixes.
[End of response]

2.1.1 Internal calls

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users – Basic features - Internal calls]
What is the typical way of making internal calls?

ALE International Response:

The caller dials a directory number. A voice guide may replace the dial tone if, for example, the caller
has activated call forwarding.
The called party is free:
 When the called party answers, a call is established. At the end of a call, when one of the callers
hangs up, the other caller can hear a busy signal.
The called party is busy:
 The caller hears the busy signal or a voice guide associated with the caller's rights. According to
the caller rights, they may be authorized to:
- Request a camp-on a busy phone
- Barge in for OpenTouch Users
- Make a call announcement on the called phone’s speaker (from a multiline phone) for
OpenTouch Users
- Request an automatic callback
[End of response]

2.1.2 Calls outside the system (direct outward dialing – DOD)

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users – Basic features - Calls outside the
system] What is the typical way of making external calls?

ALE International Response:

After taking a phone off the hook, the caller dials the prefix for direct access to an external line. The
caller receives the dial tone and then dials the number of the external user. If the class of service of
the phone does not allow calls to the number dialed or if there is no available line, the caller receives
a busy tone.

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[End of response]

2.1.3 Consultation call

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users – Basic features] Detail the
possibilities of dealing with two calls at the same time, according to the sets typically
provided with a PBX, from analog, or basic SIP sets, to advanced color-screen devices.

ALE International Response:

User A, on an internal or external call with User B, can make a consultation call to a third party by
dialing a suffix, by pressing a soft key (on ALE DeskPhones), or by dialing the extension number of
the third party directly. User A hears the dial tone (or a voice guide) and can then make a call as any
other ordinary call. During a consultation call, User B is put on hold.

Analog phones
To place a consultation call on an analog phone, the user dials the consultation call prefix, or presses
the flash key.

Alcatel-Lucent Deskphones
Type of ALE-500 ALE-30h ALE-2 8078s 8039s 8019s
telephone ALE-400 ALE-20h 8068s 8029s 8018
ALE-300 ALE-20 8058s 8028s 8008
Enterprise Essential Basic SIP Premium Premium 8008G
DeskPhones DeskPhones Phone DeskPhones DeskPhones Deskphones
Feature YES YES YES YES YES YES
availability
Visual YES YES YES YES YES YES
guidance
Access UPK YES YES YES YES YES YES
feature SPK - - - - -
with icon
key
Access Soft key YES YES YES YES YES YES
feature Directory - - - - -
with screen
key
Access to YES YES YES YES YES YES
feature
using the
keypad

UPK: User Programmable Key

SPK: System Programmable Key

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2.1.4 Do not disturb
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users – Basic features] Can users with
basic, or typically standard proprietary sets, block incoming calls temporarily?

ALE International Response:

A user may temporarily stop all incoming calls, except those coming from the attendant. The user can
still make internal or external calls.
[End of response]

2.1.5 Attendant call

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users – Basic features - Attendant call]
How can system users reach the attendant?

ALE International Response:

Users can call any available attendant in the system by dialing a prefix. They can also call a specific
attendant by dialing this attendant's directory number. Calls to attendants are loaded into a specific
queue and are answered in order of arrival.
By using different call distributions, specific types of calls (specified internal users, external
overflowed call, ISDN caller, etc.) may appear on different soft keys (4059) so that the attendant can
answer calls based on their priority.
[End of response]

2.1.6 Over dialing (DTMF dialing)

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users – Basic features - Over dialing
(DTMF dialing)] How do you answer the need for over dialing?

ALE International Response:

This feature allows decimal or DTMF dialing on an external line. The user requests transparency via a
soft key or by dialing the transparency suffix. If a trunk or trunk group is declared to be on automatic
transparency, the user may proceed immediately without request.
[End of response]

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2.1.7 Number store (store/redial) and communication log
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users – Basic features - Number store
(store/redial) and communication log] Can users store telephone numbers to redial later?

ALE International Response:

On all available telephone sets, by dialing a special prefix or by pressing the redial key, any user can
redial the last number dialed.
Users of Alcatel-Lucent telephone sets can store a specific number for later use. The store/redial key
is provided for this feature.
On advanced phones, the redial button displays a list of previous communications/sessions. The list
stores automatically each successful call with called number information.
[End of response]

2.1.8 Broker call

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users – Basic features –Broker call and
transfer] Can users deal with two phone calls at the same time? If this is the case, how is this
implemented?

ALE International Response:

During a consultation call initiated by User A, User A in conversation with User C can return to User B
in any of the following ways:
 Dialing the broker call prefix
 Pressing a key
 Pressing a line key on multiline sets
This operation can be repeated from User B to User C, and back to User B.

2.1.9 Transfer
User A is in conversation with user B. User B is put on hold when user A calls user C (another user or
an attendant). When the device of user C is ringing or when user A is in conversation with user C,
user A can transfer the call to establish a communication between user B and user C.

Parties may be internal or external. If the connection is not allowed, the call is routed back to the
transfer initiator. Transfer is possible when the class of service of the phones involved authorizes the
connection. Transfer is achieved by dialing the transfer prefix or by pressing a soft key.

The transferred caller receives the ringing tone and, if busy, the target phone receives a beep
alerting them of the call on hold. If at the end of a configurable time period, the user at the transfer
target phone has not answered, the call on hold is forwarded to the attendant.

If the transfer is to an attendant, the call is put in the appropriate waiting queue.
[End of response]

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2.1.10 Non answered calls
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users – Basic features – Non-answered
calls and callbacks] Are users warned of calls in their absence and how can they return these
calls?

ALE International Response:

The list of external (or internal) non answered calls is displayed on Alcatel-Lucent digital and IP
phones, Alcatel-Lucent DECT and WLAN handsets. Each time a new call is presented but not
answered, the caller identity is stored in the non-answered call list and the display (or message led)
indicates a call was not answered

2.1.11 Advanced call log

The list of answered and unanswered incoming, outgoing calls is displayed on Alcatel-Lucent digital
and IP phones, Alcatel-Lucent DECT and IP Desktop Softphones.
Each time, a new call arrives, its type, time or date, calling/called name are stored in the log history.
Direct access to logs is from a programmed key on the “Perso” page or through the voice mail key.
The call-log is also maintained when a device is not in service. This makes particularly sense for the
IP Desktop Softphones, which are out of service when the user switches off the PC. Thus, users can
see whom tried to reach them while their PC was turned off.
To avoid losing communication, arriving calls are automatically routed towards the associate number
when the calling user is consulting his/her call log.
Call logs (and mini-messages) which are older than three months are automatically deleted.

2.1.12 Callback

There are several kinds of callbacks:

Unanswered call callback
A user can automatically view and call back the last caller (unanswered call) by dialing a specific
prefix or using a specific soft key. If using an Alcatel-Lucent digital, IP phone, or Alcatel-Lucent DECT
and WLAN handset, the name of the last caller is displayed.
Automatic callback on busy phones or Call Completion on Busy Subscriber (CCBS)
When calling busy phone B, user A may request an automatic callback. User A will be called back
when user B finishes the call in progress. When phone B is released, phone A is rung. User A picks up
the handset and phone B is rung. User A can cancel the automatic callback service by calling user B
or by dialing a cancellation prefix (management option) or using a specific soft key.
Automatic callback on free phones or Call Completion on No Response (CCBR)
Any OpenTouch user calling a free advanced phone that is not answered can request a callback. The
LED and/or icon message flashes on the phone that has received the request for a callback. The
requested user can review the list of people who have requested a callback. The LED continues to
flash until each of the messages or call back requests has been viewed.
Call Completion on No Response is available for OpenTouch users.
[End of response]

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2.1.13 Communication forwarding
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch users - Basic features – Call forwarding]
Are there different options to forward incoming calls? If this is the case, describe them.

ALE International Response:

System call forwarding:

After the attendant logs off the last console, or according to a predefined timetable, external calls are
routed to a phone, a voice mail or the ringing service. Two simultaneous configurations are possible:
General call forwarding:
External calls are routed to one specified phone. If this phone is already on a call, the calls are
parked in a specific queue.
Night service:
External calls are routed to a ringing network; any user can answer by dialing the night answering
prefix or pressing the specific soft key. Internal attendant calls are routed either to general call
forwarding or the night service (depending on the attendant’s choice).
Unconditional call forwarding:
Any phone A can forward all its calls to any phone B (or voice mail); user A can still make outgoing
calls. The service is activated from phone A by the routing menu or a prefix. Setting up a different
call forwarding route cancels the previous one.
Immediate call forwarding on busy:
Calls to user A are immediately routed to a predefined user B (or voice mail) when user A's phone is
busy. User A can still make outgoing calls. The service is activated from phone A or phone B by the
routing menu. Setting up a different call forwarding route cancels the previous one.
Communication deflection:
When a user is called, advanced set displays indicate the name or the number of the caller (internal,
external, or ISDN/PSTN). The called party can forward (transparently to the caller) this call to
another phone during the ringing period.
In a Manager/Assistant configuration: when the manager's phone is ringing, the manager can press a
key to forward the call to an internal user and the destination may be predefined. If the manager
wants to route the call to the assistant and there are several assistants, the manager presses a speed
dial key to send the call to the desired assistant.
Forwarding a private line call:
In a Manager/Assistant configuration: when screening is activated, a manager may forward her/his
private line to an internal or external caller. All private incoming calls and, according to screening
scenarios, reserved incoming calls arriving on screened lines, will follow the call forwarding route.
Call forwarding on no answer:
After a predefined time limit has been exceeded and an individual does not answer, the incoming call
is routed to another predefined user. The service is activated via a routing menu or a prefix. The
service can be canceled from phone A or from phone B. Setting up a different call forwarding route
cancels the previous one.
Call forwarding on no answer and immediate call forwarding on busy:
This combines the immediate call forwarding on busy and time delayed forwarding on no answer
services described above.
Unconditional external call forwarding:
User A's internal/external calls are immediately routed to an external number chosen by user A. This
service is activated or cancelled via the routing menu from phone A. Setting up a different call
forwarding route cancels the previous one.
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Call forwarding to voice mail:
User A's incoming internal and external calls are immediately forwarded to the associated voice
mailbox. This service is activated or cancelled via the routing menu.
[End of response]

2.2 Advanced telephone features

2.2.1 Call announce
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Call
announce] Can a user with a basic, or typically standard proprietary set, broadcast an
announcement on the phone speakers of several other users?

ALE International Response:

A free or busy Premium DeskPhone, DECT handset or WLAN handset can receive a message through
its loudspeaker. The service is activated by the call announce prefix or the specific soft key. If the
called phone is free, the user can pick up their handset or listen to the announce hands-free.
Broadcasting multiple announcements is also possible via the mastered (moderated) conference
service.
[End of response]

2.2.2 Call park/call park retrieval

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Call park]
Can a user, with a basic, or typically standard proprietary set, park calls and how?

ALE International Response:

A user may put an external, internal or network caller on hold for retrieval at a later time from
another phone. To activate call park, the user dials the park suffix or the specific soft key (Alcatel-
Lucent digital and IP phones) followed by a phone number.
Call park retrieval is possible from any phone by dialing the call park retrieval prefix or the specific
soft key (Alcatel-Lucent digital and IP phones) followed by the directory number of the phone that
originally received the call.
[End of response]

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2.2.3 Barge-in (intrusion)
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Barge-in] Can
a user, with a basic, or typically standard proprietary set, interfere in a telephone
conversation between other parties?

ALE International Response:

According to the rights configured in administration, user A can interrupt user B's call. User A
activates the service by dialing the barge-in (intrusion) suffix or the specific soft key (Alcatel-Lucent
digital and IP phones). When user A hears the busy signal, a voice guide offers user A the option to
barge into the call. During the intrusion, user A, user B and the other party also hear the barge-in
(intrusion) tone.
[End of response]

2.2.4 Listening to tones and voice guides

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [All users - Advanced features – Listening to tones and
voice guides] Can a user decide to listen to one specific or all available tones and voice guides
of the system?

ALE International Response:

Users may listen to the entire group of tones and voice guides present in the OmniPCX Enterprise
Communication Server, or to one specific tone or voice guide from any phone. This is possible by
dialing a prefix or by pressing a specific soft key followed (if desired) by the number of a specific tone
or voice guide.
[End of response]

2.2.5 Listening to background music

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Listening to
background music] Can users, with a basic, or typically standard proprietary set, use their set
to listen to the radio or to a specific recording?

ALE International Response:

On Alcatel-Lucent digital and IP phones, users can listen to background music (or a radio broadcast)
played continuously from an external device connected to the Communication server. They can
switch from listening via their handset to listening via the speaker and vice versa. There are no time
limits on this service: users must release the line to stop the music. Incoming calls are still presented
(visual and ringing), and users may make consultation calls during playing. However, at the end of
the consultation call, the background music line is released.
Service requirements:
On each phone, a soft key must be assigned to background music.
The number of channels used at one time and the number of external devices connected is system
dependent.

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[End of response]

2.2.6 Business account code

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Business
account code] Does the offer provide features to attach specific billing time to specific callers
or projects?

ALE International Response:

By entering an identification number, the user can assign the cost of a call to a specific account. The
account code is defined for accounting and chargeback purposes. The user dials the identification
number followed by the desired directory number. The user may also define the account code to use
by pressing a key during the call.
The system controls the account code to bill the call to. Three types of business calls are available:
 Business call with a controlled project number
 Business call with an uncontrolled project number
 Business call without a project number
The choice of business call type depends on data system configuration. There are two parameters:
 With/without project number
 With/without controlled project number
This choice is an exclusive choice on an OmniPCX Enterprise Communication Server system
(standalone or homogeneous network). Users can also assign a project number to an incoming call.
The project number is made of up to 12 digits (length depending on system configuration).
Up to 9,999 controlled project numbers and an unlimited number of uncontrolled project numbers
may be created. The accounting call records (or tickets) contain the project number. The setup of an
outgoing business call is under the control of a specific external restriction table. It has its own
external call barring table: day, night, Fw1, Fw2.
The system manager is also able to configure a phone with a forced project code. In this case, for
every external call, the user must dial the project code to set up the call. During a consultation call,
the project account code for the new external call may be changed. During an automatic callback on
a busy trunk group, the project account code is automatically stored. On callback, the user does not
have to dial the code again. The project account code and called party’s number may also be stored
for redialing.
[End of response]

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2.2.7 Sending and receiving messages
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Sending and
receiving messages] Describe the different messaging options available for the basic, or
typically standard proprietary sets, included in your offer.

ALE International Response:

2.2.8 Message review

The flashing LED message and icon associated with the mail key on an Alcatel-Lucent digital or IP
phone indicate that there is at least one new message. According to phone capabilities, the user can
access messages of various types (callback, text, voice, fax, or ISDN) and the list of senders (with
date and hour), and then partially or completely store the requests or cancel them. The LED goes off,
continues to blink or stays in fixed mode (according to system configuration) until all new messages
have been processed.
Users can read the messages stored in their mailbox when their phone is idle. They can answer the
message sender with a text message without having to dial a number or call back the message
sender directly by pressing a soft key. This service is available for internal, network and ISDN calls.

2.2.9 Sending a message

When the phone is idle or ringing, a user can leave a message in the caller’s mailbox by pressing the
mail key or the text soft key.

2.2.10 Message with immediate display

Only the attendant and sets configured as manager/assistant can send this type of message. These
messages are directly displayed on the called party’s telephone display without further required
action.
When the attendant sends a message to a busy phone, the message directly appears on the phone
display. The called party may acknowledge the message and the attendant is immediately informed.

2.2.11 Manager/assistant messages

In a manager/assistant configuration, pre-programmed messages sent by the assistant are available
from a list. The manager has a specific list of possible answers, displayed in shortened form
associated with soft keys; where one message corresponds to one soft key. Pressing the selected soft
key sends the answer.

2.2.12 Text messaging

Users with any ALE DeskPhone set, DECT or WLAN handset can send and receive text messages. The
maximum length of the messages exchanged in a standalone system or in a private network is 128
characters, and 32 characters for ISDN/PSTN public networks.
The number of messages that can be stored by each user can be specified in system configuration.
The maximum number of text messages that can be stored on the system depends on the
configuration and CPU-type.

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Structure of text messages

There are four types of messages:

 Fixed pre-programmed messages - defined in system management
 Partially programmable messages - defined in system management, but must be completed by the
user. If the phone has no alphanumeric keyboard, messages to be completed by text do not
appear in the list
 Fully programmable messages - written entirely by the user. They are offered for phones equipped
with an alphanumeric keyboard
 Absence messages: Alcatel-Lucent digital and IP phones in the absence state (user choice)
automatically send a text message to the caller. The message will only be sent if the caller has a
phone with text messaging capabilities; otherwise, the called phone will ring normally. This feature
is available in a standalone configuration, in a private network, or via the public ISDN. The
maximum length of the absence message is 32 characters

Message creation (without call handling)

Most phones in idle state can send a message to another user regardless of the user's state (free,
busy, etc.). A caller may send a message to a called party who does not answer (free or busy). This
is available for internal, network and ISDN calls.
[End of response]

2.2.13 User move of set

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – User move of
set] Can users, with a basic, or typically standard proprietary set, easily move offices and
retain their telephone profile?

ALE International Response:

When users move from an office to another, their telephone set can be moved to their new location,
retaining the phone number, specific key configuration and class of service. This service is activated:
 By dialing the moving prefix followed by a password (personal code), the phone is placed in an
out-of-service status.
 The phone is physically disconnected, moved, and reconnected in the new office.
 By dialing its extension number followed by the password, the phone is reinitialized. The phone
rings immediately and when answered, the location change is validated.
This capability is also available when moving from a PCX node to another in an ABC-F network.
[End of response]

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2.2.14 Substitution
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Substitution]
Can a user, with a basic, or typically standard proprietary set, use somebody else's telephone
using all the features associated to her/his profile?

ALE International Response:

Any internal user may use telephone features corresponding to their class of service from any phone.
To activate the service, users dial the substitution prefix followed by their number and personal code.
When the substituted devices are the same, the substitution is complete: the user retrieves all
feature keys, programmed keys, and any other previous configuration. Some features, such as
feature keys, programmed keys, directory, associated phone, are not available (substitution is partial)
when the devices are different.
Call charges are assigned to the user who initializes the substitution feature. Remote substitution is
available via the DISA service.
[End of response]

2.2.15 Lock/unlock
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Set
lock/unlock] Can a user, with a basic, or typically standard proprietary set, prevent outgoing
calls from her/his telephone when away?

ALE International Response:

Users can temporarily prevent outgoing calls from a phone. To select an external line by prefix,
programmable key, or supervision key, the user must dial a personal code.
Dialing the appropriate prefix (switch) or pressing the specific soft key (Alcatel-Lucent digital and IP
phones) followed by the personal code reactivates direct access.
[End of response]

2.2.16 Intercom (interphone)

An Alcatel-Lucent digital or IP phone can automatically answer internal calls from a specified user
group. The mute/inter key activates the intercom or interphone service, and the intercom group can
be programmed by the user.

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2.2.17 Call pickup
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Call pickup]
Can a user, with a basic, or typically standard proprietary set, pick up an incoming call
reaching another set?

ALE International Response:

Calls reaching another telephone set can be picked up. System configuration can provide:
 Individual call pickup
 Group call pickup

Individual call pickup

When a phone is called, whether the call is internal, external, or from an attendant, any phone can
pick up the call by dialing the interception prefix or pressing the specific soft key (Alcatel-Lucent
digital and IP phones) followed by the number of the called phone.
Group pickup
When one phone in a pre-defined group is called, any group member can pick up the call by dialing
the interception prefix or pressing the specific soft key (Alcatel-Lucent digital and IP phones).
[End of response]

2.2.18 Call to a hunting group

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Call to a
hunting group] Can a directory number be assigned to a group of people, with various
available configurations for operations on incoming calls? If this is the case, describe the
available operations.

ALE International Response:

A hunting group may be called by dialing a specific directory number, which is different from the
individual directory number of the phones belonging to the group. A group member may receive both
group and personal calls. The selection of a free phone in the group may be performed in three
different ways:
 Serial hunt or fixed distribution: starting systematically from the head phone of the group
 Circular hunt or cyclical distribution: if the last phone called in the group has the position n, the
search for a free phone begins at the phone with the position n +1
 Parallel distribution: all phones ring simultaneously
A queue can be defined for each group. When all the group phones are busy, the call is camped on
the ringing tone or on a specific waiting message. The queue size is defined by a ratio of the active
group’s phones; this ratio can reach 100%. After handling a call, a group phone will be called only
after a fixed time period. Management defines this as wrap-up time. A phone can exit from its group
via a special prefix. In this state, it can still receive personal calls. The user can return to the group at
any time by dialing a prefix or pressing the specific soft key (Alcatel-Lucent digital and IP phones). A
phone may only belong to one hunting group.

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2.2.19 Group supervision
Multiline set manual hold
A user who belongs to a call pickup group can put a call on hold by selecting the programmable key
dedicated to this feature. On all group members’ Alcatel-Lucent digital and IP phones, the associated
icon appears, and any team member may retrieve the call by pressing the key.
[End of response]

2.2.20 Conferences

2.2.20.1 Three-party conference

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Three-party
conference] Explain how a three-party conversation can be implemented?

ALE International Response:

Three-party conference calls allow a simultaneous conversation between three parties. The user
making a consultation call initiates the three-party conference by dialing a prefix or pressing the
specific soft key (Alcatel-Lucent digital and IP phones) and must be OpenTouch user. During the
conference, any participant may withdraw without releasing the call between the other two
participants.
Administrators can allow or inhibit three-party conferences:
 Between a public network user who is currently talking to a private network user
 With another private network user
The purpose of this feature is to prevent a user from listening to the conversation of another user
through interconnecting nodes in the private network.
On Crystal hardware, all user boards (UA and Z) can manage several three-party conferences per
user at the same time. For IP phones, the conference resource is used on the “system” boards of the
chassis (CPU, IOIP, INTIP or INTOF).
On common hardware, several types of boards can support three-party conferences:
 GD-4 board
 EvolMEX board
 GA-4 board
 GA4CONF board, i.e. a GA-4 board dedicated to conferences
[End of response]

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2.2.20.2 Casual conference
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Casual
conference] Can parties be added "on the fly" to a conference call? If this is the case, explain
how this is implemented.

ALE International Response:

A casual conference (or join call conference) is a three-party conference in which the conference
initiator can extend the number of participants (up to six) without ending the current conference call.
A casual conference is set up via a soft key on Alcatel-Lucent digital and IP phones.
If the number of participants in a casual conference is lower than six, the conference initiator can call
a new party and, after this new party has answered the call, can:
 Insert the new party in the conference
 Release the call with this new party: the conference initiator is then taken back to the conference
with the other participants
 Transfer the conference to this new party: the conference initiator is then disconnected from the
conference. If the new party is an internal user of the same node as the conference initiator and is
allowed to initiate a casual conference, he/she becomes the new administrator of the conference.
Otherwise, no new participant can be added
If the conference initiator goes on hook while a casual conference is on, according to a system
option:
 Either the entire conference is released
 Or the conference initiator is disconnected, whereas the conference goes on with other
participants: in this case, no new participant can be added.
The conference initiator can add an incoming call if their telephone is configured as multiline phone.
Casual conferences are available on:
 Crystal hardware including a GPA2 board
 Common hardware including a GA-3 or GD-3 board
[End of response]

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2.2.20.3 Meet-me conference
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Meet-me
conference] Do you offer scheduled conference calls? If this is the case, explain how this is
implemented.

ALE International Response:

1 OmniPCX Enterprise meet-me conference

The OmniPCX Enterprise meet-me (or N-party) conference allows a variable number of participants
(up to 6, 14, 29) to talk together. Users access the conference by dialing the conference prefix and a
pre-defined access code. It is possible to enter the conference in idle state, in conversation, in
consultation mode, or by transfer either from a user phone or an attendant console.
External callers may be connected to the conference circuit from a phone or an attendant console or
by DISA. Callers entering via DISA must first pass through the DISA authentication process, then type
the meet-me conference code, conference extension number, and authentication code (if required).
The DISA trunk and meet-me conference may reside on any OmniPCX Enterprise network node. The
conference participants can be:
 Internal users
 External callers
 Private network users
Each participant may withdraw at any time without disconnecting the conference. The meet-me
conference is ended (released) when the last participant hangs up.
Meet-me conferences are available on:
 Crystal hardware including a GPA2 board
 Common hardware including a GA-3 or GD-3 board
[End of response]

2 Mastered (moderated) conference

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Mastered
(moderated) conference] Do you offer conference calls where all is decided by a conference
manager? If this is the case, explain how this is implemented.

ALE International Response:

The moderated (or mastered) conference allows a variable number of participants to talk together
under the control of a conference leader/master, monitoring and managing the conference. Up to 6,
14 or 29 users (including the conference leader) can participate in a mastered conference. The
conference leader sets up the conference by dialing a mastered conference service prefix.
The participant list is defined in system administration (and cannot be modified by the conference
leader). During the conference, directory numbers are associated to the keys. But, when this
conference is over, related directory numbers are no longer associated to the keys.

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The mastered conference provides different options:
 Conference leader with manual insertion: the conference leader manages and monitors each
participant in the conference and can set up conferences quickly (for example, in an emergency).
 Conference leader with automatic insertion: the conference leader selects the conference
participants from pre-programmed lists.
 Call announce: The capability to initiate half-duplex communications allows the conference leader
to broadcast messages or push announces (via automatic off-hook) to several called extensions.
Announces can also be played on an external speaker connected to the PCX.
Mastered conferences are available on:
 Crystal hardware including a GPA2 board
 Common hardware including a GA-3 or GD-3 board
Conference participants can be:
 Internal users
 External users
 Private network users
They are selected by:
 Dialing the directory numbers of each participant or pressing an add-on module key.
 Entering a number from the list during selection allows keys to be automatically associated to all
the directory numbers in the list. 12 lists are available per phone.
When participants answer a conference call, they are automatically inserted into the conference if the
conference is set on automatic. If the conference is in manual, the called users receive a voice guide
informing them that they will become part of a conference. The conference leader monitors
participant status (ringing, not accessible, full busy), and can insert them into the conference (and
release them from the conference) one by one. Participants may leave the conference at any time by
hanging up.
The conference leader may have a private conversation with one of the participants.
The conference leader may put a conference on hold, for example, to call another phone. All other
participants' phones are put on hold.
The conference leader can disconnect the conference.
Number of managed participants
The maximum number of participants managed by the conference leader is 28 but this is reduced if
the number of available keys on the additional key modules is less than 28.
Restrictions
An attendant cannot manage or participate in a mastered conference.
The dial by name feature cannot be activated during the participant selection phase.
A conference leader cannot make an outgoing call during a mastered conference. The leader must
end the conference or put it on hold before dialing.
Incoming calls are displayed on the conference leader's phone (if it is a multiline phone). A call is
presented on the associated icon but cannot be answered, and the screen of the master’s phone
remains unchanged.

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Call limits
To allow participants to give their undivided attention to matters under discussion in the conference,
the following features are not available during a mastered (moderated) conference:
 A participant cannot make an outgoing call or receive an incoming call
 A user cannot participate in a mastered conference service during a consultation call
 Barge-in is not authorized for the mastered conference leader
 Directory keys cannot be used
 Programmable keys cannot be used
 Automatic callback notification is disabled during a mastered conference. If a user performs an
automatic callback to a conference leader, the user is called back when the leader puts the
conference on hold or ends it. If a user performs an automatic callback to a conference
participant, the user is called back when the mastered conference call is ended.
[End of response]

2.2.21 Multiline sets

For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [All users - Advanced features – Multiline sets] Can
your devices support more than one line and more than one number? If this is the case,
describe the feature.

ALE International Response:

All advanced Alcatel-Lucent phones can support multiple telephone lines. A multiline configuration
can be implemented on one device. Multiple lines allow a high level of telephone traffic to be handled
while clearly identifying the origin of the calls.
System configuration can provide a multiline over-ringing tone. This is a short beep tone emitted for
each incoming call on a busy multiline phone.
[End of response]

2.2.22 Multiline appearance feature – MLA

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Multiline
appearance feature] Can you assign different extension numbers to a group of people, clearly
identifying incoming calls to these numbers and provide flexibility in the management of
incoming calls?

ALE International Response:

The MLA (multiline appearance) feature presents incoming calls simultaneously to all the phones in
an MLA group, allowing members of the MLA group to answer the incoming calls as quickly as
possible without call queuing.

MLA allows groups to be configured for a “squared” or key-system type of operation where multiple
users share responsibility for one or more extensions or DID numbers.

MLA allows the simultaneous presentation (ringing and/or visual) of a call to a group of users with
Alcatel-Lucent DeskPhones or mobile sets.
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The incoming call is presented on a dedicated MLA key on every DeskPhone in the group. MLA sets
can be any proprietary sets, as well as:
 Mobile phones running the IP Desktop Softphone in twinset with a desk phone belonging to the
MLA group
 Mobile phones configured as Remote Extensions in twinset with a desk phone belonging to the
MLA group
 Mobile phones configured as Remote Extensions, belonging to the MLA group, but without
association to a desk phone

By pressing an MLA key, any member of the group can answer a call, place it on hold and retrieve it
from any other telephone in the group.
This provides a link between a line and keys on every phone in a group of users: when a call is active
on an MLA key, each related MLA key on the other phones in the group indicates that the extension is
active.

Outgoing calls may be placed on MLA keys.

Group users benefit from this feature in the following applications:

 Branch office common extension – anyone in the branch office can answer a call on a common
extension
 Emergency call – high priority (emergency) incoming calls that should not be queued can be
answered first
 Manager/assistant call management – assistant and manager phones can be configured with MLA
 Any enterprise organization where a common or shared telephone number must be managed by a
group and where a formal call center implementation is not appropriate or feasible

Example:

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For example, Jane, Bill and Colin belong to the same MLA user group:
Line 1: Bill is already active on line 1 and this line is seen as busy on the other telephones in the
group
Line 2: Is ringing; anyone in the group can answer this call by pressing the related key
Line 3: A call has been placed on MLA hold; anyone in the user group can retrieve this call by
pressing the related key. After a time limit has elapsed, this call will be presented again or routed
according to the system configuration
Line 4: Bill placed this call in consultation hold mode, perhaps prior to answering line 1. Other group
members see it as busy
Line 5: Is free
An MLA group can be overlapped to allow flexible call management and presentation.

MLA product level

Up to 2,000 MLA user groups can be configured per OmniPCX node
Up to 100 phones can belong to the same MLA user group
A given phone can belong to up to 60 MLA groups
Every phone in an MLA group must belong to the same OmniPCX node
On Alcatel-Lucent digital and IP phones, for the MLA function, add-on key modules are
recommended.
[End of response]

2.2.23 Manager/assistant
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features –
Manager/assistant] Can a manager, with a basic, or typically standard proprietary set, or a
softphone, benefit from tailor-made telephone features to facilitate collaboration with one or
several assistants?

ALE International Response:

The OmniPCX Enterprise Communication Server provides powerful multidirectional manager/assistant

configurations. A manager may have several assistants and an assistant may screen (or filter) calls
for several managers, depending on the number of the keys available on the phone.
The manager can have screened lines and private lines. Up to four different screening scenarios can
be defined per manager phone and associated with the screened lines. For example: screening all
calls, screening all calls except a list of internal or external PSTN callers, screening external calls only.
To activate a scenario, the manager selects the corresponding key.
The manager has several assistants, and can apply one scenario to a particular assistant by pressing
the speed dial key.
Note: On Alcatel-Lucent digital and IP phones, for the manager/assistant function, add-on key
modules are recommended.
Regarding the availability of the feature depending on the type of hard-and soft device, please refer
to the OmniPCX Enterprise feature list.

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The manager/assistant configuration allows for:
Manager/assistant speed dialing
The key assigned to this feature allows direct speed dialing between the manager and the assistant,
even if call forwarding has been activated.
Taking into account that the assistant is away
An assistant has a specific key to indicate their presence or absence to the manager(s). If the
assistant is present, and no screening (filtering) is engaged, the icon associated with speed dial does
not appear. If the icon appears, the assistant is present and the calls are screened. If the icon
flashes, the assistant is away or absent.
Overflowing calls to another assistant
An overflow assistant is activated automatically when the main assistant has activated the assistant
absent key. When the overflow assistant also activates the absence key, the screening is
automatically canceled.
Discreet listen-in
This feature lets a manager monitor a conversation between the assistant and a caller on a screened
line. While the manager is listening, the manager’s microphone is off and the assistant is informed by
the display. During monitoring, the manager may take over the call.
Text messaging
An assistant can send a short text message to a manager during a call, and the text message is
displayed immediately
Call screening
The different screening (filtering) options may be activated either by the manager or by the assistant
from their respective phones.

Note that an OpenTouch user may benefit from Manager/Assistant feature (OXE-based services).
 For a manager, available on OTC Windows PC, OTC Android smartphone, and OTC iPhone.
 For an assistant, available on OTC Windows PC.
[End of response]

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2.2.24 Supervision
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features] Is there a
feature allowing the supervision of one or several telephone users, trunks or mailboxes? If
this is the case, describe how this is implemented.

ALE International Response:

Supervision of a directory number

This feature grants call supervision (observation of status) and call pickup rights to another ALE
deskphone or DECT handset. A supervised directory number can be the number of a single line or
multiline phone. Several phones may supervise the same directory number. Each supervising phone
has one key per supervised number, and the number of the objects supervised depends on the free
keys on the supervision phone.

Supervision of a trunk group

This feature allows the supervision and pickup of an incoming call on a trunk group.

Supervision of a trunk
This feature allows the supervision and pickup of an incoming call on a trunk.

The following phones can supervise an object:

Type of phone ALE-500 ALE-30h ALE-2 8078s 8028s 8008 8234

ALE-400 ALE-20h 8068s 8029s 8018 8244
ALE-300 ALE-20 8058s 8019s 8254
8039 8262
Enterprise Essential Basic SIP Premium Premium
DeskPhones DeskPhones Phone DeskPhones DeskPhones DeskPhone DECT
Handsets

Feature availability YES YES YES YES YES YES YES

Visual guidance YES YES YES YES YES YES YES

Access UPK - - -
feature
SPK - - -
with icon key
Access Soft key - - -
feature
Directory - - -
with screen
key
Access to feature using - - -
the keypad

UPK: user programmable key

SPK: system programmable key

Visual guide can be either screen or LED information

Voice mailbox supervision

Voice mail supervision allows a user or group of users to supervise and access the voice mailboxes of
other users.

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This feature can also be used by a group of mobile users when someone else, such as a group
assistant, needs to manage their voice mailboxes.
A voice mailbox is usually dedicated to a user as a personal resource, and access to this resource is
only permitted for this user:
 Message notification is indicated with the icons and message LEDs available on the user’s Alcatel-
Lucent digital and IP phone
 A4635 and 4645 can be configured to notify an external phone when a voice mail message is
deposited

When users want to listen to and manage their messages, they can access the voice mail system
from their desk phone or from any external phone, such as a mobile phone.

A voice mailbox may be supervised by up to 100 users (20 users across an ABC F2 network).
[End of response]

2.2.25 Set customization

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Set
customization] Describe the ergonomics of your basic or typically standard proprietary sets

ALE International Response:

2.2.25.1 Information key [i]

A menu or information key is available on most telephone sets. This key provides help about
telephone customization (soft-keys, language, etc.) when the phone is in the idle state. Information
is displayed by the system in a user-friendly way.
On Premium DeskPhones, the information key gives information on the set user as well as the history
of events: missed calls, voice and instant messages.

2.2.25.2 Increasing handset volume

On all Alcatel-Lucent digital and IP phones, before or during a call, a user can adjust the handset or
speaker volume by using the - (minus) and + (plus) keys.

2.2.25.3 Hands-free operation

Depending on the type of phone used, during incoming and outgoing calls, the user can speak
without using the handset. The hands-free feature can be cancelled at any time by pressing the
hands-free key.

2.2.25.4 Headsets
A headset can be connected to most telephone sets with:
 Toggle between handset headset
 Manual/automatic connection (in manual mode the hands-free key allows the user to pick up an
incoming call)
 Call release key

2.2.25.5 Adjustment of ringing tone

Users can select the melody and adjust the volume of the ringing tone.

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2.2.25.6 Ringing per call type
You can differentiate the type of incoming call according to both the ringing melody and frequency
for Alcatel-Lucent digital and IP phones, and the ringing frequency for analog phones. The types of
incoming calls that can be differentiated on analog phones are:
 Internal call
 External call
 Meet-me reminder
 Attendant call
 Forwarded call
 Callback
 Priority call
The types of incoming calls that can be differentiated on Alcatel-Lucent digital and IP phones are:
 Internal call
 External call
 Manager call
 Priority call

2.2.25.7 Advanced home bar display

For ALE DeskPhones, the display typically contains:
 A home bar with date and time or status
 A communication icon
 A forwarding icon
 A headset icon (if connected)
 Three tabs (by default): Menu, Perso and Info.
The Communication Server manages the content of the tabs and the home bar.
The home bar, by default, indicates the time and date and if a headset is connected, an icon is
displayed. It can be configured to display the same information and other current settings, such as:
 Filtering (only on manager sets, in a manager/assistant configuration)
 Forward, or forward on main line
 Forward on second lines
 Forward to text message
 Do not disturb
Each information message is displayed in order and periodically. The display time for each message
can vary between 3 seconds and 10 seconds.

[End of response]

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2.2.26 Specific user classes
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Specific user
classes] Can you provide flexible restrictions in the telephone features, so that some users can
use all features while others are very limited, regardless of their geographical situation?

ALE International Response:

A features class of service (or category) is assigned to each phone. It is used to determine which
services are available to all the users with the same class of service.
Up to 256 classes of service can be defined.
[End of response]

2.2.26.1 Controlled private calls

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Specific user
classes] Can you track and charge private calls made from a business set?

ALE International Response:

With the controlled private call feature, a company can track and charge back for personal outgoing
employee calls. The user is defined by the following items (whether the user has a phone or not):
 One directory number (virtual or real)
 One PIN
 One call class of service restriction for private calls
The user can make a private call according to the following rules:
 Only from this user own phone
 From any authorized phone in the subnetwork
 From a few selected phones (if compatible with the user class of service for connection)
The OmniPCX Enterprise Communication Server controls the PIN code and two employees cannot
have the same PIN.
Such private calls can be forwarded to internal (including network) or external numbers.
[End of response]

2.2.26.2 Off-hook Tone/howl (analog phone)

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Off-hook
tone/howl] Is there a mean to force users to put the phone down, when it is not in use?

ALE International Response:

On an analog phone, if the user does not hang up after receiving the busy signal, the phone is put on
missed call status after a time delay. The phone receives a special tone with a high volume level
prompting the user to hang up.
[End of response]
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2.2.26.3 Beep on external calls
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Beep on
external calls] Can you encourage users not to make long external calls?

ALE International Response:

A beep can be programmed on all external calls to notify users that they are using a costly service.
[End of response]

2.2.26.4 Automatic off-hook call

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Automatic
off-hook call] Can a set be configured to automatically dial a specific number when picked
up?

ALE International Response:

Automatic off-hook calls can be programmed to one of the following entities:

 Phone
 Hunting group
 Trunk group
 Attendant
 Speed dial (abbreviated) number
They can be time delayed (user or management programming) or immediate (management
programming).
[End of response]

2.2.26.5 Restricted rights: incoming calls only

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Incoming
calls only] Can you configure a set, so it cannot make a call?

ALE International Response:

A phone that is configured by management to receive only incoming calls generates a busy tone
when the user picks up the handset.
[End of response]

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2.2.26.6 Privilege access override
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Privilege
access override] Can a party still make a set ring, when this set has been configured to divert
incoming calls?

ALE International Response:

Feature class of service configuration allows an Alcatel-Lucent digital and IP phone to place a call to a
phone even if the phone is forwarded or in “do not disturb” mode.
[End of response]

2.2.26.7 Modifying the password (personal code)

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Modifying the
password] Can a user change the password to access her/his phone set?

ALE International Response:

This service allows users to modify the password (personal code) on their phones. The system
administrator can deal with lost or forgotten passwords.
[End of response]

2.2.26.8 Compatibility between pieces of equipment

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Compatibility
between pieces of equipment] Can you prevent calls between company departments?

ALE International Response:

The system can prevent connections between phones or between trunk groups/trunks and phones.
System administration assigns a connection class of service, defining connection rights, to all pieces
of equipment.
[End of response]

2.2.26.9 Temporary/permanent protection against barge in (intrusion)

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Protection
against barge-in] Can you ensure no one can spy or intervene in your outgoing calls?

ALE International Response:

A phone can be protected against barge-in (intrusion) on a permanent or temporary basis according
to its class of service, by a prefix before making a call. Temporary protection against barge-in is
canceled as soon as the call ends.
[End of response]

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2.2.26.10 Call overflow for out of service IP phones
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – Call overflow
for out of service IP phones] How do you deal with out of service IP phones?

ALE International Response:

An IP phone is seen as “Out of Service” when:

 It is an Alcatel-Lucent WLAN handset that goes outside the coverage area or is switched off
 The physical connection to the IP phone is broken
 An IP network problem or failure occurs causing a link terminal failure
 The IP phone is logically set as “Out of Service” for maintenance
To maintain availability and service, “Overflow if Out of Service“ is used to designate a selected
associate number for IP Phones, or to send the call to the front office operator number in the case of
room sets in a hotel-hospital configuration.
Note: In the case of a remote extension where the twin set feature is used, the associated number
can be a GSM set. When this is the case, calls to an “out of service” IP phone are directed to the GSM
set.
[End of response]

2.2.26.11 External call restriction (barring)

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [OpenTouch Users - Advanced features – External call
restriction] What services are offered to restrict calls according to their destination or their
time?

ALE International Response:

During access to a public or private external line, it is possible for the system to monitor the dialing
by the user and authorize the call according to pre-defined rights. The first digits dialed are checked.
If the first digits dialed correspond to an authorized number, the number is sent; otherwise, the user
receives the busy tone or a voice guide. External numbers of up to 20 digits may be analyzed. Each
phone has four classes of service restrictions, according to the installation state (day, night,
forwarding 1, and forwarding 2).
The attendant can transfer a trunk to an extension after the user dials the outgoing prefix or
outgoing prefix and the country code, so that the user may make outgoing calls to specific
destinations on a one-at-a-time basis. The cost of the call can be charged to the user.

2.2.26.12 External call restriction (barring) on transfer

If phone A transfers an external call to phone B, and phone B does not have the rights to be
connected to an external caller, the call is disconnected.

2.2.26.13 Automatic entity lock

The automatic entity lock is used to lock all sets in an entity according to a calendar of days of the
week. The sets concerned are locked as if they had been individually locked by their user.
[End of response]

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2.2.27 Supplementary ISDN services
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [All users - Advanced features – Supplementary ISDN
services] Are advanced ISDN services included in your offer?

ALE International Response:

Supplementary or additional services offered by the public carrier may be used on an Alcatel-Lucent
phone. These services can be:
 Calling line identification restriction/presentation (CLIR/CLIP)
 Unanswered call directory (16 numbers or names)
 User to user signaling (eight text messages UUS 1)
 Malicious call identification
 Calling line presentation (CLIP): the number sent by the remote installation can be translated into
a name
 Sub-addressing
[End of response]

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3 Digital and IP business phones
3.1 ALE DeskPhones
3.1.1 ALE-2 Basic SIP Phone
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – ALE-2 Basic SIP Phone] Can you
provide a standard SIP phone with all the necessary features for my employees to make the
most of modern workplace needs? If this is the case, please describe this device.

ALE International Response:

ALE-2 basic SIP phone is a high-performance, entry-level wired deskphone. The ALE-2 basic SIP
phone supports the open SIP protocol to provide users with rich communication functionalities.

In addition to its stylish and professional design, the ALE-2 basic SIP phone represents another step
in Alcatel-Lucent Enterprise’s push for enhanced audio quality. The deskphone is equipped with a
suite of full-duplex and high-def broadband audio components, that deliver a vivid and crisp audio
experience.

The ALE-2 basic SIP phone is configured with a 2.8-inch backlit black-and-white display that can fit up
to 4 lines of texts, and support up to 1000 contacts and call logs. The phone also comes with a multi-
angle adjustable stand designed to meet user needs across various scenarios.

The ALE-2 phone supports the use of an external power supply and Power over Ethernet (PoE).

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 5

8 3 2

6
4

2.8-inch black-and-white screen. Navigation key.

8 virtual programmable keys (navigating through 4
pages) allow you to configure various features
including SIP accounts and speed dial. You can HD loudspeakers.
navigate through pages on the screen with the
navigation key to use different keys.
Soft keys: provide menu options and corresponding
features. Soft keys can be configured for different
options by the administrator.
In Idle state: you can press soft keys to enter
different levels of menus to operate and manage HD wide-band wired handset.
the phone.
In the conversation mode: soft keys perform
different actions depending on the application
scenarios.
Function keys: provide quick access to the phone’s
2-degree foot (45°, 50°).
features.

LED information light

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ALE-2 DeskPhone connectors

1 2 5
4
2

1000 Mbps Ethernet ports to the local area network (RJ45) and also
1
support Power over Ethernet (PoE).
2 1000 Mbps Ethernet ports to a PC (RJ45).
3 Wired headset connector (RJ9).
4 Wired handset connector (RJ9).
5 External power supply

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ALE-2 Main screen

The main screen, composed of 4 pages, displays all the information about program keys, such as the
registered SIP account and speed dial.

Press the Menu soft key to display submenus for various features and configuring or
managing the phone. Use up-down navigation keys to navigate through the menu items.
Press OK to perform the selected menu features.
Access features of the phone via 3 dynamic keys that are configurable by your administrator
depending on your needs.
Line keys are associated with SIP accounts.
Press the line key associated with a SIP account to make a call with this account or to
answer an incoming call to this account.
Programmable keys
Press the program key to perform a configured action, such as making an immediate call.
Long press the programmable key to enter the interface for program key configuration.
The Headset key is programmed in factory. You can press the key to enter the headset
mode.
Virtual page navigation key
Use the left-right navigation keys or the program key next to the '1234’ icon to navigate
through virtual pages. The number of the current page is highlighted.

Displays date, time and some status icons of the phone.

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ALE-2 Call management interface

Features on the soft key labels depend on the call status. Press the relevant key to perform
a specific action. For example, you can pause call forwarding in conversation.
Displays SIP account in conversation.
Displays the incoming call and the corresponding conversation status, such as number and
duration.

ALE-2 Navigation keys

OK key:
Press OK key to validate the status of an option.
Left-right navigation keys:
Use the left-right navigation keys to move the cursor, move the option or move from one
page to another when typing in a text field.
Up-down navigation keys:
Use the up-down navigation keys to select an item on a list. When the information
extends more than one page, you can use the Down navigation key to display the next
page and the Up navigation key to display the previous page.
Use up-down navigation keys on a menu to browse the item or an option on the menu.
Back/Exit key:
Use C key to go back to the previous menu.
Bkspc Delete the last entered number or character.
More More options.

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ALE-2 Permanent function keys

Answer an incoming call or make a call.

Short press to enter the list of last numbers dialed.
Place a call on hold.
Recover the call on hold.

Transfer a call.

Add (maximum 5) participants to a conference call.

Reject an incoming call.

Hang up.
Return to the main screen.
Turn off audio from your side of the call
Press this key during a call to stop your contact from hearing you.
When activated, the mute key is lit red.
Voice mail
The message key flashes when you have missed an incoming call or received a new
voice mail. The key stays on if there are old messages in the voice mailbox.
Press this key to open dialer in hands-free mode.
Press this key to answer an incoming call in hands-free mode.
When a call is in progress, press this key to switch from hands-free mode to headset
or handset mode.
Decrease the ringing volume in idle state or when you receive an incoming call.
Decrease the volume of the handset, loudspeaker or headset during a telephone
conference.
Increase the ringing volume in idle state or when you receive an incoming call.
Increase the volume of the handset, loudspeaker or headset during a telephone
conference.
[End of response]

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3.1.2 Essential DeskPhones
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – Essential DeskPhones] What are
your improvements in the technology and comfort of the office devices in your offer?

ALE International Response:

The Essential DeskPhone range provides a rich communication experience with Alcatel-Lucent
Enterprise (ALE) solutions, thanks to a compact design and an intuitive navigation. These models
offer enhanced ergonomic features for more effective communication.
Enjoy wideband audio quality from the handset or speakerphone. This technology allows outstanding
communication quality.
Programmable keys and intuitive navigation simplify the user experience.
These phones can be deployed in any business environment, from on-premise PBX, to cloud
deployment on Alcatel-Lucent Enterprise servers, at home or in the office.

The ALE-20h and ALE-30h are hybrid phones. They offer digital and IP mode on the same network
interface via a single Digital or Fast Ethernet port, and allow you to leverage your existing
infrastructure.
Hybrid Phones can migrate seamlessly from Digital to IP network thus protecting your investment in
ALE Deskphone. They can be powered by Power Over Digital Line or Power Over Ethernet or by
connecting an external power supply sold separately.
[End of response]

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3.1.2.1 ALE-20 Essential DeskPhones
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – ALE-20] Can you briefly describe
the latest entry-level IP deskphone in your range?

ALE International Response:

The ALE-20 Essential DeskPhone is part of IP models and provides a dual Gigabit Ethernet port.
In addition to a clear monochrome display associated to 2x3 dedicated softkeys and intuitive
navigation keys, these desk phones provide high audio fidelity for telephone calls either in full duplex
hands-free mode or when using the ergonomic handset. ALE-20 can be used in your company at your
office or at home for remote working.

1 2.8 inch color display.

2 2 x 3 context sensitive configurable software keys.
3 Permanent feature keys: quick access to the phone's main features.
4 Programmable keys or predefined keys(1).
5 Alpha-numeric key.
Status Led indicator / Ambient light sensor
6 Flashing blue: incoming calls, new events displayed on the screen (voice messages,
missed calls).
7 Navigation.
8 Wired wideband handset.
9 Loudspeaker.
10 Microphone.
11 USB-A connector.
12 2-degree adjustable foot (55°, 40°).
(1)
Predefined keys depend on the system and are reserved for specific countries as, e.g. the United
States.
[End of response]
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3.1.2.2 ALE-20h Essential DeskPhones
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – ALE-20h] Can you provide an
entry level deskphone that can either work in IP or through your proprietary protocol?

ALE International Response:

The ALE-20h Essential DeskPhone is part of hybrid models and offers digital or IP mode on the same
network interface via a single Digital or Fast Ethernet port. It is a cost-effective version of the ALE-
30h.
In addition to a clear monochrome display associated to 2x3 dedicated softkeys and intuitive
navigation keys, these desk phones provide high audio fidelity for telephone calls either in full duplex
hands-free mode or when using the ergonomic handset. ALE-20h can be used in your company at
your office or at home for remote working in IP mode. ALE-20h can also be used at your office in
Digital mode.

1 2.8 inch color display.

2 2 x 3 context sensitive configurable software keys.
3 Permanent feature keys: quick access to the phone's main features.
4 Programmable keys or predefined keys(1).
5 Alpha-numeric key.
Status Led indicator / Ambient light sensor
6 Flashing blue: incoming calls, new events displayed on the screen (voice messages,
missed calls).
7 Navigation.
8 Wired wideband handset.
9 Loudspeaker.
10 Microphone.
11 USB-A connector.
12 2-degree adjustable foot (55°, 40°).
(1) Predefined keys depend on the system and are reserved for specific countries as, e.g. the United
States.

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[End of response]

3.1.2.3 ALE-30h Essential DeskPhones

For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – ALE-20h] Can you provide a state
of the art deskphone that can either work in IP or through your proprietary protocol?

ALE International Response:

This phone is part of hybrid models and offers digital or IP mode on the same network interface via a
single Digital or Fast Ethernet port. With its large color display associated to 2x5 dedicated softkeys,
and intuitive navigation keys, your desk phone provides high audio fidelity for telephone calls either
in full duplex hands-free mode or when using the ergonomic handset.
You can enhance your experience by connecting a new alphabetic keyboard or a color 2x10 keys
expansion module. It is compatible with remote working (IP mode only). ALE-30h can be used in your
company at your office either in IP or Digital mode or at home for remote working in IP mode.

1 3.5 inch color display.

2 2 x 5 context sensitive configurable software keys.
3 Permanent feature keys: quick access to the phone's main features.
4 Programmable keys or predefined keys(1).
5 Alpha-numeric key.
Status Led indicator / Ambient light sensor
6 Flashing blue: incoming calls, new events displayed on the screen (voice messages,
missed calls).
7 Navigation.

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 8 Wired wideband handset.
9 Loudspeaker.
10 Microphone.
11 USB-A connector.
12 2-degree adjustable foot (55°, 40°).
(1) Predefined keys depend on the system and are reserved for specific countries as, e.g. the United
States.

[End of response]

3.1.2.4 Welcome screen

For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – ALE-Essential DeskPhones] Can
you describe the screen and features of your deskphones that can either work in IP or through
your proprietary protocol (if you provide any)?

ALE International Response:

You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing the page tabs at the top of the screen.
The selected page is highlighted. The default pages can be augmented with other applications (ACD
for example) installed and/or configured on your system.
 Menu page Menu
Contains all features and applications accessible by pressing the label of the desired feature or
application. From this page, it is possible to adjust the ringing volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and access
telephone functions such as calling back one of the last numbers or intercepting calls.
 Perso page Perso
Contains call line keys (allowing supervision of calls) and programmable call keys.
 Info page Info
Contains information on the telephone and the status of its functions: name, telephone number,
number of messages (including call log events, text messages and voice messages), activation of
transfer function, appointment reminder, etc.
 Forward icon (the icon depends on the model of the phone)
Pressing the key next to this icon allows you to program or change the transfer function.
 Press the key in front of the label to select the corresponding feature.
 Press the programmed key in front of the softkey to activate it (call a contact, forward to a
number, …).

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Description

1 Top bar (date, time, status icons, user dynamic status)

2 Display the page by selecting the corresponding tab.
3 Forward icon.
Manage your call forwarding by pressing the key associated with the forward icon.
o / Stationary arrow: no forwarding activated.
o / Blinking or rotating arrow according to the skin: forwarding activated.
4 Softkeys: menus and actions available depending on the selected page.

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3.1.2.5 Status icon
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Status icons
Depending on the size of the display, all status icons may not be displayed simultaneously.
Which icons are displayed depend on their priority. The following icons are listed according to
their priority, from the highest to the lowest.

Silent mode.

Telephone locked.
Headset connected.
Hands-free connected
Appointment programmed.

Encrypted signal icon.

Wi-Fi (future use)

Call icons

Incoming call icon.

Call in progress icon.

Call holding icon.

Your contact ended the conversation.

Encrypted call in progress.

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3.1.2.6 Navigation

OK key:
Use this key to validate your choices and options while programming or configuring.
In idle state, press the ok key to switch on/off the backlight.
Left-right navigator:
In idle state, use this key to move from one page to another. In conversation, use this key to
move between tabs of current calls (call in progress, calls on hold, incoming call). In the text
edition, use this key to navigate into the text box.

Up-down navigator:
Used to scroll through the content of a page.

Back/Exit key:
Use this key to go back to the previous step. Use this key to go back to the homepage (long
press).

3.1.2.7 Permanent features keys

Permanent keys depend on the system configuration. There are located around the keypad.

 Take the call key - short press during incoming call (ringing).
 Redial key: to access the 'Redial' feature (short/long press in idle state).
 Silent ringing when receiving an incoming call.
 End the call (Hang up).
 Return to the main page.
 Mute key
During a call, press this key to stop your contact from hearing you. When activated the key
is blinking in red.
 Interphony key
When idle, press this key to switch the phone to interphony mode. When you receive a call,
the phone hooks off automatically and you go straight into hands-free mode. When
activated, this key is lit red.
This feature can be deactivated by the administrator.

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  Messaging key to access the messaging portal (call log, voice messages and text messages).
This key flashes red when there is a new event such as a new voice message, a new instant
message or a new event in the call log and remains lit until all events are acknowledged or
deleted. The key remains lit until all events are acknowledged or deleted.
 Pressing this key answers an incoming call in hands-free mode (when activated, the key is lit
blue). When a call is in progress, pressing this key switches from hands-free mode to
headset or handset mode. A long press activates the loudspeaker when a call is in progress
via the handset or headset.
 Turn up the volume (ringing or call state).
 Increase the brightness (idle state)(1).
 Increase the contrast (idle state) (2) (3).
 Turn down the volume (ringing or call state).
 Decrease the brightness (idle state) (1).
 Decrease the contrast (idle state) (2) (3).

The following keys depend on system configuration. F1 and F2 keys are programmable key. Hold,
transfer keys depend on the system and are reserved for specific countries as United States. In this case
F1 and F2 are no longer programmable.

 Programmable key (F1). Lit when the function associated with the key is activated (blue). A
service or a direct call can be associated to these keys.
 Placing a call on hold / Recover the call on hold. This feature depends on the system
configuration. If necessary, contact your administrator.

 Programmable key (F2). Lit in blue when the function associated with the key is activated. A
service or a direct call can be associated to these keys.
 Transfer: transfer the call to another number. This feature depends on the system
configuration. If necessary, contact your administrator.

 Alpha-numeric key
Switch between the alphabetic and numeric keyboards. When activated, the key is lit blue.
An optional keyboard can be used on the ALE-30h. In this case, the key is disabled.

(1)
Available for ALE-30h Essential DeskPhone.
(2)
Available for ALE-20h Essential DeskPhone.
(3)
Available for ALE-20 Essential DeskPhone.

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3.1.2.8 ALE-10 Alphabetic keyboard
The magnetic alphabetic keyboard is only available for ALE-30h Essential DeskPhone.
The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed
on the base of the set. It is connected to the corresponding connector behind the phone.

Country variants:
 QWERTY- QWERTZ (International keyboard).

 AZERTY (French keyboard)

3.1.2.9 Connectivity

Various connections exist to allow phone extensions. The type of connectors varies according to the
phone set.

ALE-30h Essential DeskPhone

ALE-20 Essential DeskPhone
ALE-20h Essential DeskPhone

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 ALE-30h ALE-20h ALE-20
Universal Serial Bus (USB-C) connector
This connector is used for:
1  Connect the USB-C power adapter.

 Connect a USB-C headset. (1) (1) (1)

Digital line (RJ45) (2) (2)

10/100 Fast Ethernet connector (LAN).

2 10/100/1000 Mbps Ethernet connectors to the

enterprise network (LAN - RJ45) -
10/100/1000 Mbps Ethernet connectors to a
PC (RJ45).

3 RJ9 wired handset or headset connector.

Magnetic alphanumerical keyboard connector (3) (3)

4
(RJ 9).

Universal Serial Bus (USB-a) connector.

This connector is used for:
(4) (4)
5  A USB-A headset.
 An add-on module.
 A USB-A key for maintenance.

(1)
You can connect a headset if the port is not used to power the phone.
(2)
Your phone is equipped with only one RJ45 port, to connect it to the IP network or a Digital line.
(3)
This connector is used for debugging.
(4)
In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion module.

Be careful to use an RJ45 connector for the network cable in IP or Digital mode (not RJ11), otherwise
you risk to damage the connector.

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3.1.2.10 Technical specifications

ALE-30h ALE-20h ALE-20

Height 183 mm (7.2 in) 183 mm (7.2 in) 183 mm (7.2 in)
Width 207 mm (8.2 in) 207 mm (8.2 in) 207 mm (8.2 in)
Depth 35 mm (1.4 in) 35 mm (1.4 in) 35 mm (1.4 in)
Weight (handset and foot) 806 g (1.78 lbs) 806 g (1.78 lbs) 806 g (1.78 lbs)
Adjustable foot stand
40° - 55° 40° - 55° 40° - 55°
range
Color Gray Gray Gray
2.8 inch 2.8 inch
3.5 inch color, 320 x monochrome with monochrome with
Display
240 pixels backlight, 128 x 64 backlight, 128 x 64
pixels pixels
Power over Ethernet (IEEE
Class 1 Class 1 Class 1
802.3af)
Power consumption (PoE)
Idle – Active(w/o Add-on, < 3.5 W < 3.5 W < 3.5 W
w/o USB)
Power consumption
(digital line power) 0.8W/1W 0.8W/1W
idle/active (without USB)
-5°C - +45°C (23°F - -5°C - +45°C (23°F - -5°C - +45°C (23°F
Operating conditions
113°F) 113°F) - 113°F)
-25°C - +70°C (-13°F -25°C - +70°C (-13°F -25°C - +70°C (-
Storage temperature
- 158°F) - 158°F) 13°F - 158°F)
USB-C USB 2.0 USB 2.0 USB 2.0
USB-A USB 2.0 USB 2.0 USB 2.0
USB power delivery (total
current):
Off/100mA/350mA/ Off/100mA/350mA/ Off/100mA/350mA/
off/PoDL/PoE/USB Boost
1200mA/1200mA 1200mA/1200mA 1200mA/1200mA
without PSU/ USB Boost
with PSU

3.1.2.11 Add-on modules

Phone capabilities can be extended with Add-on modules. The EM200 add-on offers up to 60
additional keys with LED: 2 x 10 programmable keys with LED for each virtual pages.

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The number of virtual pages depends on the system capabilities. Note that all supervised numbers
have to be placed on the first virtual page.

Connector to connect the device to

the desk phone or already connected
add-on (USB-A).
Color LCD screen.
The module is equipped with a
support to fix it to the desk phone or
another add-on.
Programmable keys. Universal Serial Bus (USB-a)
connector.
This connector is used for:
 Connect a USB headset.
Page navigation keys.  Connect an add-on module.
 To connect a conference
module.

A USB-C connector is dedicated to connect a power adapter. The power adapter is sold separately.
[End of response]

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3.1.3 Enterprise DeskPhones
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – Enterprise DeskPhones] Can you
provide deskphones adapted to all business situations with the best possible sound quality?

ALE International Response:

Enterprise DeskPhone are the next generation of business phones with innovative and sleek industrial
design built for every workstyle and workplace with vertical capabilities in the Enterprise
environment.

The modular design associated with hardware and software customization capabilities offers a large
spectrum of configurations to satisfy the business communications requirements of all workers
generation from touch screen to physical soft keys and dial pad.
A smart touch control pad enables legacy and future voice-oriented feature to provide a new evolving
user experience.
A wide choice is possible for professional end users with corded handset, cordless handset or no
handset, wired or wireless headset option, touch or key expansion module and physical or virtual
alphabetic keyboard.

These devices are designed for 3D Symphonic HD (Enhanced High Definition Audio quality) to
complement worker's computer and mobile phone with AudioHub feature, to offer Artificial
Intelligence (AI) Smart Speaker - Smart Display feature for business communications.
3D Symphonic HD Audio quality is based on multi-microphone, with passive radiator for clear natural
powerful voice and full duplex audio for simultaneous conversation.

These DeskPhones are robust, future-proof, durable products based on state-of the art hardware and
software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth, Dual
USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-premises to
cloud deployment with retro-compatibility with customer installations.
[End of response]

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3.1.3.1 ALE-300 Enterprise DeskPhones
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – ALE-300 DeskPhones] Describe
your entry level deskphone adapted to all business situations with enhanced sound quality.

ALE International Response:

With its 3.5 inch color display that comes with ten dedicated function keys and an intuitive navigation
smart pad, the ALE-300 Enterprise DeskPhone (ALE-300) delivers a great user experience and
increased convenience with an outstanding wideband audio quality or super wide band using the
provided ALE-150 SWB Corded Handset.
You can change the color of the phone (default is Neptune Blue) by using an ALE-140 DeskPhone
customization kit (Factory and Azur in the following pictures) and you can personalize the phone by
selecting a theme (skin).
It is perfect for use in your Enterprise office or in Home working. You can use your desk phone
(hands-free mode, handset or headset) to make and receive calls from your mobile phone or your
personal computer.

1 Smart pad.
Color display with auto brightness adjustment which enhances user experience and saves power
2
(ambient light sensor).
3 10 dedicated functions keys.
4 Corded handset (ALE-150 Super WideBand Corded Handset).
Permanent feature keys: quick access to the phone's main features.
(a) 3 permanent keys (Hang up key, messaging key, local menu key)
5
(b) 3 removable keys depending on the system configuration (F1/F2/abc, Hold/
Transfer/Conference).

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 6 Wideband loudspeaker for optimized sound.
7 Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
8 An adjustable and stable foot (60° to 0°).
9 Connectors.
10 Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
11 Busy light logo on back shell.

[End of response]

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3.1.3.2 ALE-400 Enterprise DeskPhones
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – ALE-400 DeskPhones] Describe
your mid-range deskphone adapted to all business situations with enhanced sound quality.

ALE International Response:

With its 4.3 inch color touch display and an intuitive navigation smart pad, the ALE-400 Enterprise
DeskPhone (ALE-400) delivers a great user experience and increased convenience with an
outstanding super wideband audio quality (3D Symphonic HD) in hands-free mode with 3D audio.
You can change the color of the phone by using an ALE-140 DeskPhone customization kit (Azur in the
following picture). You can personalize the phone by selecting a theme (skin). It is compatible with
remote working.
Consequently, it is perfect for use in your Enterprise office or in Home working. Depending on the
model, your desk phone improves your experience with its Bluetooth® handset. Your phone is
'Bluetooth® Smart Ready'.
You can use your desk phone (hands-free mode, handset or headset) to make and receive calls from
your mobile phone or your personal computer.

1 Smart pad.
Color display with auto brightness adjustment which enhances user experience and saves power
2
(ambient light sensor).
Depending on the model of your phone, it is equipped with one of the following handsets:
3  Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).
 Corded handset (ALE-150 Super WideBand Corded Handset).
Permanent feature keys: quick access to the phone's main features.
4
(a) 3 permanent keys (Hang up key, messaging key, local menu key)

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 (b) 3 removable keys depending on the system configuration (F1/F2/abc, Hold/
Transfer/Conference).
5 Super wideband loudspeaker and multiple microphones for optimized sound (3D audio).
6 Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
7 An adjustable and stable foot (60° to 0°).
8 Connectors.
9 Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
10 Busy light logo on back shell

[End of response]

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3.1.3.3 ALE-500 Enterprise DeskPhones
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [ALE DeskPhones – ALE-500 DeskPhones] Describe
the different features of your top-range deskphone with enhanced sound quality.

ALE International Response:

With its 5.5 inch color touch display and an intuitive navigation smart pad, the ALE-500 Enterprise
DeskPhone (ALE-500) delivers a great user experience and increased convenience with an
outstanding super wideband audio quality (3D Symphonic HD) in hands-free mode with a 3D audio.
Its large screen can display a numeric or alphabetic keyboard and a virtual add-on with 12 keys.
You can change the color of the phone by using an ALE-140 DeskPhone customization kit (Ruby in
the following picture). You can personalize the phone by selecting a theme (skin). It is compatible
with remote working.
Consequently, it is perfect for use in your Enterprise office or in Home working. Depending on the
model, your desk phone improves your experience with its Bluetooth® handset. Your phone is
'Bluetooth® Smart Ready'.
You can use your desk phone (hands-free mode, handset or headset) to make and receive calls from
your mobile phone or your personal computer.

1 Smart pad
Color display with auto brightness adjustment which enhances user experience and saves power
2
(ambient light sensor).
Depending on the model of your phone, it is equipped with one of the following handsets:
3  Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).
 Corded handset (ALE-150 Super WideBand Corded Handset).

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 Permanent feature keys: quick access to the phone's main features.
4
: These predefined keys depend on the system.
5 Super wideband loudspeaker and multiple microphones for optimized sound (3D audio).
6 Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
7 An adjustable and stable foot (60° to 0°).
8 Connectors.
9 Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).
10 Busy light logo on back shell.

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3.1.3.4 Welcome screen
From Enterprise DeskPhone screens you have access to all the features available on your phone. By
default, there are three pages, accessible by pressing the tab for each page on top of the screen. The
selected page is highlighted.

 Menu page:
Provides access to all available features and applications, by pressing the corresponding key.
From this page, you can adjust the ringing volume, program the time of an appointment, lock
the terminal, define the page displayed by default, configure your voice mail, and access
telephone functions such as calling back one of the last numbers sent, or intercepting
incoming calls.
 Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
 Info page:
Contains information on the telephone and the status of its features: name of user, telephone
extension, number of messages, activation of transfer function, appointment reminder, etc.
 / Transfer icon: Pressing the key next to this icon allows to program or change the
programmed transfer

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 Customization area: the company/logo of your enterprise can be added in this
1
area (ALE-500 / ALE-400).
2 Top bar (date, time, status icons).
3 Display the page by selecting the corresponding tab.
4 Forward icon.
5 Softkeys: menus and actions available depending on the selected page.

3.1.3.5 Status icon

Icons giving information on specific configurations of the phone or on call status are displayed in the
top bar of the screen.

Headset connected Incoming call icon

Telephone locked Call in progress icon
Appointment programmed Call hold icon

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3.1.3.6 Navigation

Up-down navigator: used to scroll through the content of a page.

Left-right navigator: in idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Circle-Slide clockwise
Turn up the volume (ringing or call state).
Increase the brightness (idle state).
Circle-Slide counter clockwise
Turn down the volume (ringing or call state).
Decrease the brightness (idle state).
OK key:
Use this key to validate your choices and options while programming or configuring.
Use this key to answer an incoming call with the default audio device.
Use this key to turn on or turn off the back light in idle state.
Long press this key to launch vocal assistant.
Back/Exit key
Use this key to go back to the previous step (short press). Use this key to go back to the
homepage (long press). Use this key to delete one number or character at a time.

Smart pad operations:

Short press Long press Circle-slide

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3.1.3.7 Permanent features keys
Permanent keys depend on the model of your desk phone. There are located around the screen and
on the Smart Pad.
 Hang up key (lit in red) to end a call or to go back to the homepage during
programming.
 When you receive a call, the key is blinking in red and you can ignore the call by
selecting it.
 Redial key: to access the 'Redial' feature (long press).
 Messaging key to access the messaging portal (call log, voice messages and text messages).
This key flashes blue when there is a new event such as a new voice message, a new
instant message or a new event in the call log. The key remains lit until all events are
acknowledged or deleted.
 Quick access to user local menu. Long press then press any key to get information on it.

The following keys depend on the configuration and the model of your phone.
They feature a removable key cover with choice of F1, F2, abc, Hold, Transfer, Conference markings.
Their function can be defined from system configuration or from the phone user interface. A service or a
direct call can be associated to these keys.
 Programmable keys (F1 and F2 keys). Lit when the function associated with the key is
activated.
 Alpha-numeric key
Switch between the alphabetic and numeric dial pad.
 Programmable key (F3) if there is a magnetic keyboard (ALE-100) connected.
 Lit when the function associated with the key is activated.
 Hold: the call is placed on hold.

 Transfer: transfer the call to another number.

 Conference: establish a three-party conference call.

The following keys are only available on the ALE-500

Back/Exit key
Use this key to go back to the previous step (short press). Use this key to go back to the
homepage (long press). Use this key to delete one number or character at a time.
F1: Programmable key.

F2: Programmable key.

The following keys are located on the Smart Pad

Hands-free/Loudspeaker key
Pressing this key answers an incoming call in hands-free mode (when activated, the key is lit
blue). When a call is in progress, pressing this key switches from hands-free mode to headset or
handset mode. A long press activates the loudspeaker when a call is in progress via the handset
or headset.

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 Mute and interphony key
During a call, press this key to stop your contact from hearing you. When idle, press this key to
switch the phone to interphony mode. When you receive a call, the phone answers
automatically and you go straight into hands-free mode. When activated, this key is lit blue.
Interphony can be disabled by the administrator.
Audiohub key - Not available at the moment, coming soon.
When your desk phone is used as a Bluetooth® audiohub (only with a compatible Bluetooth®
desk phone paired with your mobile phone), press this key in idle state to open the call log or
contact directory of your mobile phone on the desk phone, or to make a call on your mobile
phone using your desk phone. This key is also used to facilitate the connection with your mobile
phone (display the name and Mac address of the desk phone for pairing, direct connection if the
mobile phone is already paired). An automatic connection based on proximity is also available.

3.1.3.8 ALE-100 Alphabetic keyboard

The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed
to the base of the set. It is connected to the corresponding connector behind the phone.

Country variants:
 AZERTY,
 QWERTY- QWERTZ.

Use the keyboard to enter names while configuring the phone. Access directly the dial by name
feature by entering the name of your contact on the keyboard.

Below is a list of the function keys that allow you to access all symbols.
Caps lock: to write text in capital letters. Maintain this key and press the letter to
display in capital.
Alt key: to access specific and punctuation characters drawing in blue on the keyboard.
Alt key: to access specific and punctuation characters highlighted in blue on the
keyboard.
Cursor moving key (left, right). Allows you to navigate edit boxes.
 : Move the cursor to the right.
 + : Move the cursor to the left.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.
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 Smiley and lock.
Low power and Bluetooth.

Use cases:

: “f” is displayed.

+ : “F” is displayed.

+ : “:” is displayed.

+ : “6” is displayed.

3.1.3.9 ALE-108 Wireless module

The ALE-108 Wireless Module allows to add wireless features such as Bluetooth and Wi-Fi for wireless
LAN connection in future software version.

This module is required:

 To connect the ALE-160 WB Cordless Handset
 To connect a Bluetooth® headset
 To use the beacon feature
Depending on the option, your desk phone can be equipped with the wireless module. In any case,
you can purchase it separately.

3.1.3.10 ALE-160 Bluetooth handset

To use the Bluetooth® handset, your desk phone must be equipped with an ALE-108 Wireless
Module. The Bluetooth settings menu is displayed only if the module is installed. The Bluetooth®
feature has to be enabled.

If the Bluetooth® handset is added to an existing phone, it needs to be paired with it, with a new
innovative easy pairing process. Just put the handset on the phone and the pairing will be done
automatically.

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 Power button / Line key
Switch the device on/off: press and hold to switch the device on/off. If voice
prompts are enabled, you hear: “Power On / Power Off”.
1 Off-hook/On-hook: press this key to take or terminate a call.
Keeping long press after switching on of the device puts the handset in detectable
mode (pairing mode). So, switch on the device and hold down the power key for a
few more seconds.
Mute button
2
During a call, press this key to stop your contact from hearing you.
Volume
3 +: Increase the volume during conversation by pressing this key in quick succession.
-: Decrease the volume during conversation by pressing this key in quick succession.
4 Super wideband earpiece.
5 Super wideband microphone, with led.
6 LED.
7 Battery compartment.

If the Bluetooth® handset is on its base in idle, you can use the handset as a standard wired
handset: just off-hook/on-hook the Bluetooth® handset, no need to press the line key.
The battery recharges when the Bluetooth® handset is on its base. When you put the handset on its
base, the LED turns on briefly and turns off again when the battery starts to charge. The battery
autonomy is more than 10 hours in conversation, and 50 hours in idle state. Charge the battery for
about 6 hours before initial use.
If you are not going use the handset for a long time, we recommend you switch off the device.
ALE-160 Bluetooth handset is not compatible with ALE-300 Enterprise DeskPhone.

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3.1.3.11 Connectivity

1 Universal Serial Bus (USB-C) connector(1).

2 10/100/1000 Mbps Ethernet connectors (RJ45).

These connectors are agnostic, meaning that you can use any connector to connect the phone
to the enterprise network (LAN). The second connector can be used to connect a PC to the
3 same enterprise network, through the phone integrated Ethernet switch.

Wired handset connector (RJ11). Only use an Alcatel-Lucent Enterprise compatible handset
(ALE-150 SWB Corded Handset). This port is compatible with active (self powered) RJ9
4
accessories which can connect in place of the handset. It is not compatible with passive
accessories such as RJ9 headsets.

5 Universal Serial Bus (USB-C) connector(1).

(1)
USB connectors (Universal Serial Bus) – type C
These connectors are agnostic, meaning that you can use any connector to connect USB-C power
adapter, USB keyboard, USB headset, an audio equipment, a USB stick, a Bluetooth® USB dongle
provided with a Bluetooth® headset This connector can be use as a low-energy to charge a
smartphone.
Only one USB-C connector supports the connection to a host (such as a PC). It is indicated by a PC
style icon, and is the one nearest the handset side.
The USB Type C is reversible and full duplex. It is able
USB-C USB type C
to transmit data or power in both directions.

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3.1.3.12 Technical specifications

ALE-500 ALE-400 ALE-300

Width 228 mm (8.9 in) 228 mm (8.9 in) 228 mm (8.9 in)

Depth on a table 162 mm (6.4 in) 162 mm (6.4 in) 162 mm (6.4 in)

Height 219 mm (8.6 in) 219 mm (8.6 in) 219 mm (8.6 in)

Weight 1525 g (3.36 lbs) 1528 g (3.37 lbs) 1477 g (3.26 lbs)

Adjustable foot
0° - 60° 0° - 60° 0° - 60°
stand range

Color Neptune Blue Neptune Blue Neptune Blue

3.5 inch capacitive

5.5 inch capacitive touch 4.3 inch capacitive touch
Display touch color, 320 x 240
color, 720 x 1280 (16/9) color, 480 x 272 (16/9)
(4/3)

Power over
Ethernet (IEEE Class 2 Class 2 Class 1
802.3af)

Power
consumption
TBD TBD TBD
(PoE) Idle – Active
- no accessory

Operating -5°C - +45°C (23°F - -5°C - +45°C (23°F - -5°C - +45°C (23°F -
conditions 113°F) 113°F) 113°F)

USB-C USB 2.0 USB 2.0 USB 2.0

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3.1.3.13 Add-on modules

The ALE-120 Key Expansion Module allows you to add up to 3 pages of 24 programmable keys with
LEDs to your desk phone. For the greatest comfort of use, it is equipped with 2 screens and a Smart
Pad to navigate between pages.
It is also possible to chain up to 3 ALE-120 Key Expansion Module for more comfort and productivity,
where each module provides one page.
You can change the color of the add-on phone by using an ALE-145 Customization Kit (Factory, Azur,
Ruby, Neptune).
[End of response]

3.2 Premium DeskPhones

For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones] Briefly describe your best-
selling range of proprietary handsets.

ALE International Response:

Premium DeskPhones benefit from a new industrial design to enhance telephony experience. They
come with an adjustable foot stand, enhanced audio quality, improved usability with backlit displays,
dedicated functions keys and alphabetic keyboards.

80x9s are digital deskphones and 80x8/80x8s are IP deskphones. They are equipped with an
alphabetic keyboard and an adjustable foot stand whose angle can be positioned from 25° to 60°.

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Phone capabilities can be extended with Premium Add-on 10 & 40 keys modules or a Premium Smart
display 14 keys module.

80x8/80x8s Premium DeskPhone with color display can be customized by a theme (skin).

NOE and SIP protocols are available on all phone models with a VPN client embedded. This
configuration offers deployments everywhere, according to any environment (on-premises, PBX to
cloud deployment, on multiple platforms (Alcatel-Lucent Enterprise or third parties SIP telephony
servers).
[End of response]

3.2.1 8078s/8078s BT Premium DeskPhones

For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones – 8078s/8078sBT] Briefly
describe your best-selling top of the range handsets, designed for the best user experience.

ALE International Response:

With its 5-inch color touchscreen display, the 8078s Premium DeskPhone delivers a great user
experience and great conversation comfort, with an outstanding audio quality in hands-free or with
the comfort handset. Additionally, the 8078s Bluetooth Premium DeskPhone, with its Bluetooth
handset or other Bluetooth accessories, can make telephone conversations even more convenient.
The 8078s Bluetooth Premium DeskPhone is 'Bluetooth Smart Ready'.

LED

1  Flashing blue: incoming call Arrival of a new call.

 Flashing orange: alarm.
1
4 2 Color touchscreen display with auto brightness

2 adjustment which improves the user experience and

saves power (with its ambient light sensor).
Permanent feature keys: quick access to the phone's
3
main features.
5
 Bluetooth® wireless handset (8078s BT).
4
 Wired handset.
3
3.5 mm, 4 pole jack (international standard L-R-MIC-
5
8 GND, European standard L-R-GND-MIC).

6 Magnetic alphabetic keyboard.

6 7
7 Adjustable and stable foot.

8 Loudspeaker.

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 Main screen example:

Date and time

Display the page by selecting Forwarding icon.

the corresponding tab.

Softkeys: Menus and actions

Navigation softkeys and quick available depending on the
access to specific settings selected page.

[End of response]

3.2.2 8068s/8068s BT Premium DeskPhones

For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones – 8068s/8068sBT] Briefly
describe your best-selling mid-ranged handsets, designed for the best user experience.

ALE International Response:

With its 3.5 inch color display associated to 10 dedicated functions keys, and an intuitive navigation
key, the 8068s Premium DeskPhone delivers a great user experience and great conversation comfort,
with an outstanding audio quality in hands-free or with the comfort handset. Additionally, the 8068s
Bluetooth Premium DeskPhone, with its Bluetooth handset or other Bluetooth accessories, can make
telephone conversations even more convenient. The 8068s Bluetooth Premium DeskPhone is
'Bluetooth Smart Ready'.

LED
1  Flashing blue: incoming call Arrival of a new call.
 Flashing orange: alarm.
1
6 2 Color touchscreen display with auto brightness
2 adjustment which improves the user experience and
saves power (with its ambient light sensor).
3 10 dedicated functions keys.
3 4 Navigation.
7
Permanent feature keys: quick access to the phone's
5
main features.
4
 Bluetooth® wireless handset (8068s BT).
5 6
 Wired handset.
3.5 mm, 4 pole jack (international standard L-R-MIC-
10 7
GND, European standard L-R-GND-MIC).

8 9 8 Magnetic alphabetic keyboard.

9 Adjustable and stable foot.

10 Loudspeaker.

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Main screen example:

Date and time

Display the page by selecting the Forwarding icon.

corresponding tab.

Softkeys: Menus and actions

available depending on the
selected page.

[End of response]

3.2.3 8058s Premium DeskPhone

For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones – 8068s/8068sBT] Briefly
describe your best-selling entry level range handsets, designed for the best user experience.

ALE International Response:

With its 3.5 inch color display associated to 6 dedicated function keys and an intuitive navigation key,
the 8058s Premium DeskPhone provides 4 programmable softkeys as a smart add-on module, for a
quick access to your favorite contacts or features. It provides high audio fidelity for telephone calls in
hands-free or with the comfort handset.

LED
1  Flashing blue: incoming call arrival.
1  Flashing orange: alarm.
7 2 Color touchscreen display with auto brightness
2 adjustment which improves the user experience
and saves power (with its ambient light sensor).
3 3 6 dedicated functions keys.
4 4 programmable softkeys with LED.
8
4 5 Navigation.
5 Permanent feature keys: quick access to the
6
phone's main features.
6
7 Wired handset.
11 3.5 mm, 4 pole jack (international standard L-R-
8
MIC-GND, European standard L-R-GND-MIC).
9 10 9 Magnetic alphabetic keyboard.

10 Adjustable and stable foot.

11 Loudspeaker.

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Main screen example:

Date and time

Display the page by selecting the Forward icon.

corresponding tab.

Softkeys: Menus and actions

Programmable softkeys available depending on the
selected page.

[End of response]

3.2.4 8039s Premium DeskPhones

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones] Provide a quick overview of the
ergonomics of your mid-range standard proprietary handsets.

ALE International Response:

LED
Comfort  Flashing blue: arrival of a new call
Handset  Flashing orange: alarm
Hearing Aid
Compatible
 Monochrome screen
 10 dedicated function keys

3.5 mm headset Navigation and selection keys

jack
Permanent features keys: Quick
access to the phone’s main
Alphabetic features
keyboard

A wideband speaker for optimized sound

[End of response]

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3.2.5 8028s/8029s Premium DeskPhones
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones] Provide a quick overview of the
ergonomics of your entry-level standard proprietary handsets.

ALE International Response:

LED
 Flashing blue: arrival of a new call
 Flashing orange: alarm

Comfort Handset
Hearing Aid Monochrome screen
Compatible 6 dedicated functions keys

4 programmable keys with Led and

paper labels

3.5 mm headset
Navigation and selection keys
jack

Permanent features keys: Quick

Alphabetic access to the phone’s main
keyboard features

A wideband speaker for optimized sound

[End of response]

3.2.6 8018/8019s DeskPhone

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [8018 DeskPhone] Do you offer a Gbit Compact
DeskPhone, but with exceptional audio quality?

ALE International Response:

Designed in a continuation of the Premium DeskPhone range, with its modern business-grade design,
the 8018 Compact DeskPhone offers IP telephony for essential and enriched needs on IP-Telephony
with a full-duplex speakerphone.

The 8019s set is the digital variant of the 8018, with a jack 3.5 mm connector for headset.

8018/8019s present three lines screen combined with softkeys, programmable keys, as well as four-
way navigator provides high quality user friendly communications, with a fast access to enterprise
directory for enhanced efficiency. In addition, it includes lit keys and notifications for incoming call,
message and audio control, as well as programmable keys.
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Note: The additional modules (alphabetic keyboard, extra set of fixed keys) for Premium IP
DeskPhones are not compatible with 8018/8019s DeskPhones.

[End of response]

3.2.7 8008/8008G DeskPhone

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [8008 DeskPhone] Do you offer a cost effective
business phone?

ALE International Response:

Built on the success and practicality of the Premium DeskPhone line, the new eco friendly Alcatel-
Lucent 8008/8008G DeskPhone offers feature rich IP telephony in a cost optimized format.

This entry-level phone delivers a modern business grade design, with advanced, user-friendly
telephony features. Its three-line screen — combined with application, programmable, and navigation
keys — provides user-friendly business communications.

8008G has Dual Gigabit Ethernet Lan interface and a backlight display.

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[End of response]

3.2.8 Welcome screens

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones] Provide a quick overview of the
display in your latest range of proprietary handsets.

ALE International Response:

From Premium DeskPhone screens you have access to all the features available on your phone. By
default, there are three pages, accessible by pressing on the tab for each page on top of the screen.
The selected page is highlighted.

 Menu page:
Provides access to all available features and applications, by pressing the corresponding key.
From this page, you can adjust the ringing volume, program the time of an appointment, lock the
terminal, define the page displayed by default, configure your voice mail, and access telephone
functions such as calling back one of the last numbers sent, or intercepting incoming calls.
 Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.

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 Info page:
Contains information on the telephone and the status of its features: name of user, telephone
extension, number of messages, activation of transfer function, appointment reminder, etc.
 / Transfer icon: Pressing the key next to this icon allows to program or change the
programmed transfer

[End of response]

3.2.9 Status icons/Call icons

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones] Provide a quick overview of the
icons presented on your latest range of proprietary handsets.

ALE International Response:

Icons giving information on specific configurations of the phone or on call status are displayed in the
top bar of the screen.

Headset connected Incoming call icon

Telephone locked Call in progress icon
Appointment programmed Call hold icon

[End of response]

3.2.10 Navigation
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones] Provide a quick overview of the
keys available on your latest range of proprietary handsets.

ALE International Response:

OK key: used to validate your choices and options while programming/configuring a

feature.

Left-right navigator: used to move from one page to another and display information
about current calls (call in progress, calls on hold, incoming call).
Up-down navigator: used to scroll through the content of a page.

Back/Exit key Use this key to go back to the previous step.

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3.2.11 Permanent features keys
They are located just above the loudspeaker.

Mute and interphony key.

In conversation press this key to disconnect the microphone so that the other cannot hear
you. When the phone is idle, press this key to set up the phone in interphony mode. When
you receive a call, the phone hooks off automatically and you are directly in conversation in
hands-free. When activated, the key is lit blue.

Turn down the volume.

Turn up the volume.

Pressing this key answers an incoming call in hands-free (the key is lit blue). When a call is
active, pressing on this key switches from hands-free to headset or handset.
Programmable keys (F1 and F2 keys). Lit when the function associated to the key is
activated. A service or a direct call can be associated to these keys.
Redial key: to access the 'Redial' feature.
 A short press dials the last number
 A long press displays the last 10 numbers dialed. Select the number to dial
Information key: used to obtain information on functions of the "menu" page and to
program the "perso" page keys.
Messaging key to access various mail services.
This key is lit when you have received a new voice message, text message or callback
request.
[End of response]

3.2.12 Alphabetic keyboard

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones] If your best-selling proprietary
handsets are equipped with alphabetic keyboards, describe the available options.

ALE International Response:

Your set is provided with a magnetic alphabetic keyboard depending on your country and language:
 Country variants:

- AZERTY
- QWERTZ
- QWERTY (International)
- QWERTY (Nordic)

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The magnetic keyboard is automatically fixed on the base of the set. It is connected to the
corresponding connector behind the phone.

Use the keyboard to enter contact names while configuring the phone. Access the dial by name
feature by entering the name of your correspondent on the keyboard.

The keyboard includes functional keys to edit your text entries.

Cursor moving keys (left, right, up and down). Helps you to navigate in an edit
box. Press the Alt key to access the left and up navigation.

Caps lock: to write text in capital letters.

Alt key: to access specific characters and punctuation marks.

Enter key: to validate an edited text.

Backspace key: to delete one character in an edit box.

[End of response]

3.2.13 Bluetooth 4.1 wireless connectivity

(8068s/8068sBT/8078s/8078sBT/8088)
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones -Bluetooth] Are cordless
handsets available for your best-selling proprietary handsets?

ALE International Response:

Cordless freedom at the desktop is possible with a WideBand

Bluetooth handset with a 10-m coverage
 Superlative sound quality
 Pick up and hang up key, volume settings, mute and battery
integrated to the handset
 Voice prompts enabled or disabled to manage handset function in
5 languages

[End of response]

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3.2.14 Connectivity
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones -Connectivity] Can you describe
the possible connections available on your best-selling range of proprietary handsets?

ALE International Response:

80x8 IP DeskPhones

Various connections to allow phone

extensions
 Add-on module connector
(SATA type)
 One 10/100/1000 Gigabit
Ethernet connector (LAN)
 One 10/100/1000 Gigabit
Ethernet connector (PC)
 1 RJ9 connector for a corded
handset
 1 RJ9 connector for
alphabetical keyboard
 1 RJ 11 connector for external
ringer and audio active
envelop indicator
Adjustable and  One DC power jack for an
stable foot external power adaptor

Various connections to allow phone extensions.

1 2 3 4 5 6 7 8

1 Universal Serial Bus (USB-c) connector (not available on the 8028s Premium DeskPhone)
2 Add-on module/external ringer connector (SATA type).
3 Magnetic alphabetical keyboard connector (RJ 9).
4 Universal Serial Bus (USB-a) connector for an audio equipment, a low smartphone charger or USB stick.
5 10/100/1000 Mbps Ethernet connectors to a PC (RJ45).

6 10/100/1000 Mbps Ethernet connectors to the enterprise network (LAN - RJ45).

7 DC power jack for an external power adaptor.

8 Wired handset connector (RJ9).

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8018 DeskPhone

10/100/1000 Gigabit Ethernet connector (LAN).

10/100/1000 Gigabit Ethernet connector (PC).
DC power jack for an external power adaptor.
RJ9 connector for a corded handset.

USB connector for headset.

80x9s digital DeskPhones

Various connections to allow

phone extensions
 Add-on module
connector (SATA type)
 1 RJ9 connector for a
corded handset
 1 RJ9 connector for
alphabetical keyboard
 1 RJ 11 connector for
Digital Line, external
ringer and audio active
envelop indicator

Adjustable
and stable
foot

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8008/8008G

10/100 (8008) or 10/100/1000 (8008G) Ethernet

connector (LAN)
10/100 (8008) or 10/100/1000 (8008G) Ethernet
connector (PC).
DC power jack for an external power adaptor.

RJ9 connector for a corded handset.

RJ9 connector for a corded headset.

[End of response]

3.2.15 Premium DeskPhone technical specifications

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones –Technical specifications] Can
you provide the technical specifications for your best-selling proprietary handsets?

ALE International Response:

80x8 IP DeskPhones

Physical characteristics
 Width: 252 mm (9.92 in)
 Depth: including alphabetical keyboard 200 mm (7.87 in)
 Height: 204 mm (8.03 in)
 Weight: 1450 g (3.20 lb.)

Power
Power over Ethernet (IEEE 802.3af):
 8028s: Class 1,
 8078s BT, 8078s, 8068s BT, 8068s, 8058s: Class 2

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Power consumption (PoE) Idle – Active (w/o Add-on, w/o USB):
 8078s BT: 2.1 W – 3.5 W
 8078s: 1.9 W – 3.2 W
 8068s BT: 2 W - 3.1W
 8068s: 1.8 W - 2.8 W
 8058s: 1.6 W – 2.2 W
 8028s: 1.5 W – 2 W

Audio characteristics
 Comfort handset for 8078s, 8068s, 8058s, 8038 & 8028, Bluetooth handset for 8078s BT, 8068s
BT, Hearing Aid Compatible (HAC).
 Full-duplex speakerphone, acoustic echo cancellation
 Wideband G722, G711 (A-law and Mu-law)
 G729 AB, G723.1 voice activity detection (VAD), comfort noise generation (CNG)
Network and provisioning
 DHCP and static IP
- Manual or dynamic host configuration protocol (DHCP) network setup
 QoS support
- IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, DSCP, and QoS Tickets
 IEEE 802.1 AB/LLDP-MED client (automatic VLAN acquisition, PoE management, inventory
information)
 Energy Efficient Ethernet 802.3 az support

Security
 Authentication: basic or digest, 802.1x
- 802.1x Message Digest 5 (MD5)/TLS: For authentication, customer certificates management
(with centralized deployment)
- Denial of service (DoS) attack protection: Flooding
- ARP Spoofing protection
 Transport: TLS 1.2/1.0 and SRTP
- Encryption and authentication of the signaling traffic;
- Encryption of media traffic.
 Shipped with (X509v3 ) certificate installed
- Certificates for 802.1x EAP-TLS (either ALE International or customer certificates)

80x9 digital phones

Physical characteristics
 Width: 252 mm (9.92 in)
 Depth: including alphabetical keyboard 200 mm (7.87 in)
 Height: 204 mm (8.03 in)
 Weight: 1340 g (3.17 lb.)

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Power
 Power over digital line
 Maximum power (w/o Add-on): 8039 – 735 mW; 8029 – 912 mW

Audio characteristics
 Comfort Handset for 8039 & 8029, Hearing Aid Compatible (HAC).
 Full-duplex speakerphone, acoustic echo cancellation
 G711 (A-law and Mu-law)

Premium DeskPhone Languages

 Multi-language support (menu) : Chinese, Czech, Danish, Dutch, English, Estonian, Finnish,
French, German, Greek ,Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian,
Norwegian, Polish, Portuguese, Russian, Spanish, Slovak, Slovenian, Swedish, Taiwanese, Turkish
[End of response]

3.2.16 Add-on modules

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones –Add-on modules] Can you
provide additional sets of physical keys for your best-selling proprietary handsets?

ALE International Response:

Smart display module:

The smart display module can be connected to the phone to extend its capabilities and provide more
programmed keys. This large LCD display allows for quick and easy paperless identification of
associated function keys.

Smart display

The smart display module provides users with 14 additional direct access buttons. Up to three smart
display modules can be connected to one phone. Smart display modules cannot be mixed with 10-key
and 40-key modules.

Paper-labeled modules:

Extension modules with paper labels can be connected to a phone to increase the number of
programmable function keys. The additional keys may be used for direct station selection, Busy Lamp
Field, line appearance and other functions.

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Two paper-labeled extension modules:
 10-key available for all phones except 8078s
 40-key modules for all phones

[End of response]

3.2.17 Digital options

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [Premium DeskPhones –Digital options] Can you
provide interface modules for connectivity between your best-selling range of proprietary
handsets and other devices?

ALE International Response:

Alcatel-Lucent interface modules offer additional flexibility and openness. They allow peripheral
equipment to be added to any system, which reduces the cost of cabling.
The V.24/CTI interface module allows a phone to be connected to a computer,
a Braille console or any other V.24 device to enable transmission and
reception of data using a telephone line.

This interface module is only available for Alcatel-Lucent digital Phones.

[End of response]

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3.3 8088 Smart Deskphone
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [8088 Smart Deskphone] Can you provide a deskphone
as easy to use as a tablet or smartphone? If so, describe its characteristics.

ALE International Response:

With its large 7 inch color touchscreen display, the 8088 Smart DeskPhone delivers a great user experience
and great conversation comfort with an outstanding audio quality in hands-free or with the comfort
handset. Additionally, this telephone set can further improve your experience with its Bluetooth® handset.
The built-in camera offers a smooth multimedia user experience with outstanding wideband audio
and HD video conversations.

LED
1 Flashing blue: incoming call arrival.
1 2
3 2
Embedded HD Video camera with shutter. Swipe the
5 shutter right or left to use or hide the camera.
Color touchscreen display with auto brightness
3 adjustment which improves user experience and saves
power (with its ambient light sensor).
Permanent feature keys: quick access to the phone's
4 main features.

 Bluetooth® wireless handset.

5
 Wired handset.
6 4 3.5 mm, 4 pole jack (international standard L-R-MIC-
6 GND, European standard L-R-GND-MIC).
7 Microphone.
7
9 8 8 Loudspeaker.

9 Adjustable and stable foot.

3.3.1 Main screen

Date and time

Display the page by

selecting the corresponding Forward icon.
tab.

Softkeys: Menus and actions

Alphanumeric keypad. available depending on the
selected page.

Programmable keys Navigation softkeys

(F1 and F2 keys)

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3.3.2 Add-on module

The phone capabilities are extended with a virtual add-on module. It contains 14 programmable keys.

 Swipe left to open the add-on module.

 Swipe right to close the add-on module.

3.3.3 Android openness

Thanks to Android 6.0.1, the phone can launch Android applications through a customizable web
interface. This interface is managed by the phone administrator who defines which application can be
installed and launched.

 Swipe right to open the application module.

 Swipe left to close the application module.

3.3.4 Rainbow integration

The Rainbow application is available on the phone and brings all Rainbow features such as IM, audio
calls or video calls.

Quick access to Rainbow application

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 Instant Messaging Video call

3.3.5 Permanent features keys

They are located just above the loudspeaker

Mute and intercom key.

During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the
phone to intercom mode.

Turn down the volume.

Turn up the volume.

Answer an incoming call or make a call (keypad) in hands free mode (the key is blue).
During conversation, use this key to switch headset, handset, or hands free mode.
Ignore incoming call.
Hang up the ongoing call.
Terminate a programming.

Show or hide the keypad. Use the keypad to enter digits and letters.

Messaging key to access the messaging portal (call log, voice messages and instant messages). This key
flashes blue when there is a new event such as a new voice message, a new instant message or a new
event in the call log.
Android™ settings
Use this key to adjust the display of the phone, configure Bluetooth®, customize the alpha keypad, or set
time and date.

Return to the homepage at any time.

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3.3.6 Connectors
Various connections are provided to allow phone extensions.

1 2 3 4 5 6 7

1 External ringer connector.

Two Universal Serial Bus (USB) ports (1.1/2.0) to connect an external camera, audio equipment, a low
2
smartphone charger or USB stick.
3 HDMI® 1.4 output for screen replication.
4 10/100/1000 Mbps Ethernet connectors to a PC (RJ45).
5 10/100/1000 Mbps Ethernet connectors to the enterprise network (LAN - RJ45).

6 DC power jack for an external power adaptor.

7 Wired handset connector (RJ9).

[End of response]

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3.4 8088 Smart Deskphone for hospitality businesses
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [8088 for hospitality] Can you provide a high-end
telephone set specially designed for customers/patients of hospitality businesses, designed
for the best user experience and openness?

ALE International Response:

The 8088 Smart DeskPhone for hospitality business

provides adapted services both for guests and hotel
administration. It is your in-room brand advocate
with its personalized welcome and customizable
interface, adapted to the hotel’s visual identity. It
offers one-touch access to hotel spaces and services.
Further services, such as room automation, can be
added on top of this standard package with the
Smart
Guest Applications package, available off-the-shelf.
The LCD screen of the 8088 Smart DeskPhone is a
touch sensitive screen.
At the base of the screen are touch sensitive buttons
with LED symbols for direct access to features.
The LEDS are lit for each active feature displayed,
regardless of the status (idle, busy) of the set.
Touching a LED activates/deactivates the
corresponding feature.

To preserve the desire for privacy, often required by customers, this set is also offered without the
integrated webcam.
[End of response]

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3.5 8018 Compact Deskphone for hospitality businesses
For Golden RFP For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [8018 for hospitality] Can you provide a telephone set
specially designed for customers/patients of hospitality businesses?

ALE International Response:

Leveraging its modern business-grade design, the 8018 Compact

DeskPhone, offers the capability to switch to SIP hospitality
telephony for essential and enriched needs on IP, as guest phone
in hotel rooms, with a full-duplex speakerphone. The 8018
Deskphone running in SIP hospitality mode provides a user
interface and telephone features dedicated to hospitality needs.
Thanks to optional and customizable faceplates, this set offers
customization of six programmable keys according to hotel needs.

Its 128x64 backlighted graphical display allow intuitive navigation and supports hotel logo
customization.

[End of response]

3.6 8008CE, 8008, 8018, 8028s SIP Phones

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [8008CE, 8008,18,28s SIP Phones] Can you connect
proprietary telephones to your proprietary PBX, using standard SIP protocols rather than
your own protocols?

ALE International Response:

For customers who want to benefit from the modern business-grade design of the 8008CE, 8008,
8018 and 8028s phones, we offer the capability to switch these phones to SIP business telephony
mode, and connect them to the OmniPCX Enterprise as SIP users, who can benefit from all the
telephone services available for OmniPCX Enterprise SIP users (basic calls, transfer, 3 party
conference, call forwarding, redial, etc.)

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8008CE, 8008, 8018 and 8028s SIP phones have the same phone sets physical
characteristics as 8008, 8018 and 8028s Deskphones

Applicative and telephone services

Make / Receive call Busy Lamp Field(BLF)
Auto answer Call log
Call transfer Dial by name
Local Call forwarding DTMF
Multi-Line LDAP Client
Reject Call Redial, Speed-dial
Call Hold/ resume Set lock
Do not disturb Voice Mail Access / Message Waiting Indication
3 party conferences

[End of response]

3.7 8088 as SIP device for audio and video conferences

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [SIP Deskphones]Do you provide a telephone set
offering excellent video resolution, that can be plugged to an external screen via HDMI?
ALE International Response:

The 8088 Smart DeskPhone has an HDMI® output for

screen replication, and a dedicated video HD display on
an external monitor, which provides an opportunity to
transform any regular meeting room into a video-enabled
conference room.
Outstanding HD audio quality is provided across
equipment, including hands-free, handset, stereo headset
and Bluetooth.
HD video is intuitive: when at their desk, executives and
managers enjoy comfortable business communications
that can be escalated to HD video peer-to-peer or multi-
party sessions with a single tap.
[End of response]

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3.8 Headsets
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [SIP Deskphones - Headsets]Do your SIP deskphones
accept headsets?

ALE International Response:

3.8.1 Corded headsets

Corded headsets are available for all DeskPhones. Adaptation to the phone connector (3.5 mm 3
poles or 4 poles and RJ9) is made with an adapter (Easy Disconnect or Quick Disconnect).

Monaural headsets, which are intended for office users and can be mounted either
as an ear hook or headband.

Binaural headsets, which are intended for active users who want a secure, fixed
headset while communicating on the move or in noisy, telephone-intensive
environments such as warehouses or shop floors.

Binaural Headset with USB or 3.5 mm jack connectivity to use with

DeskPhone, PC, smartphone or tablet

[End of response]

3.8.2 Cordless headsets

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [Deskphones - Headsets]Do your deskphones accept
cordless headsets?

ALE International Response:

8088/8078s/8068s DeskPhones embed a Bluetooth module which allows Bluetooth headset

connection to the phone.

The Voyager Legend Bluetooth headset provides professional grade audio, smart
call management and offers multi-point technology for pairing simultaneously a
desktop phone and a mobile phone.

[End of response]

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3.9 Audio and Conference devices
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [SIP Deskphones – Audio & Conference devices]Does
your offer include quality telephone devices for meeting rooms?

ALE International Response:

3.9.1 Konftel Ego Conference Module

The Alcatel-Lucent Konftel Ego is an enterprise grade portable conference module that complements
Alcatel-Lucent Rainbow for virtual meetings. Connect the Konftel Ego to a laptop through a USB or
connect to a smartphone using Bluetooth and benefit from high-quality audio meetings wherever you
are.

The Konftel Ego is ideal for meetings with colleagues in a small huddle room. If you’re on your own,
the Konftel Ego can be used as an alternative to a headset.
The Konftel Ego is compact and portable and fits easily into a work bag. It provides OmniSound®
audio technology for very high-quality HD audio conversations. In addition, the Konftel Ego comes
with a 1000 m Ah Li-ion battery for up to 12 hours of meetings and calls.

3.9.2 4135 IP Conference Phone

For Solution handbook

The 4135 IP Conference Phone is a high-quality, easy-to-use audio conferencing module. SIP-based,
it offers four simultaneous connections to create a five-way call for more efficient conferences. Calls
can be recorded (on an SD memory card) and stored.

The conference guide enables calls to pre-programmed groups. With expansion microphones, the
OmniTouch 4135 SIP Conference Phone is the business phone of choice for large conferences.

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 Up to four user profiles can be saved with settings and contact details
 Call recording function on the SD memory card enables meetings and file notes to be saved and
transferred to a computer
 A conference guide enables group calls - All participants in a group can be contacted at the same
time with one button access. Up to 20 groups can be stored per profile.
 It contains an LDAP client with direct access to the directory via a dedicated key
 It is easy to configure with the Web interface - Settings can be imported and exported to other
4135 IP Conference Phones.
 Expansion for large rooms - A combination of the unit’s omnidirectional microphone with
directional microphones increases voice pickup by two (from 30 m2 (320 ft2) to 60 m2 (620ft2).
[End of response]

3.9.3 8135s IP Conference Phone

For Solution handbook

The 8135s SIP Conference Phone leverages 4135 IP conference Phone attributes with support for ALE
Unite app with NFC for easy pairing, USB for collaboration and built-in bridging function.

One click is all it takes to start or join a meeting with ALE Unite mobile app and the Alcatel-Lucent
8135s SIP Conference Phone.

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The 8135s offers a USB port and works perfectly with collaboration solutions, such as Rainbow and
OpenTouch Conversation.

ALE Unite, available on iOS and Android, lets you manage the 8135s IP Conference phone from your
cellular phone. Start scheduled meetings with a tap, call contacts and groups from your personal
contact book and control the phone’s features during the meeting. It is simple to connect the cellular
phone to control the conference phone via Bluetooth (not audio transfer). First pairing is easier with
NFC (near-field communications) since no code needs to be entered.
[End of response]
Not for Solution handbook
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] [SIP Deskphones – Audio & Conference devices –
Technical specifications] Can you provide the technical specifications for your quality
telephone device for meeting rooms (if any)?

ALE International Response:

Konftel Ego Technical Specification

Physical characteristics
 Height: 32 mm (1.26 in), Width: 145 mm (5.71 in), Depth: 135 mm (5.31 in) Weight: 230 g (0.51
lb), Color: Licorice black
Display
 Color LCD, 128 x 160 pixels, 1.77”
Keypad
 Touch screen buttons, Call, end call, volume +/-, call hold, Bluetooth
Audio specifications
 OmniSound® with support for HD
 audio, full duplex, automatic echo cancellation and noise suppression
 Microphone: Omnidirectional 360˚
 Audio streaming in HD: A2DP/AVRCP
Power
 Battery: 1000 mAh Li-ion, up to12 hours of call time, 60 hours of standby
 AC adapter: Power and charging via USB
Compatibility
 Compatible with ALE Rainbow 1.41.x and later version on Windows/MAC/
 IOS/Android
 Compatible with music player on Windows (XP, Vista, 7, 8, 10), MAC OSx (10.6, 10.11), Linux
(Fedora 20)
 Compatible with BT & USB Enabled ALE Phone (DECT, 80x8s)
Connectivity
 USB: 2.0 Micro B
 Bluetooth: Bluetooth 4.0 (HFP, HSP,AVRCP, A2DP)
 Headsets: Headset port: 3.5 mm
Software upgrades
 PC tool upgrades the binary via USB

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4135 IP /8135s IP Technical Specification

Physical characteristics
 Diameter: 240 mm, height: 77 mm, weight: 1 kg (2.2 lb.) color: Licorice (black)
Display
 LCD, 128 x 64 pixels (5 in. x 2.6 in.)
Keypad
 Keypad: alphanumeric 0–9, *,on, off, mute, hold, volume up, volume down
 Five buttons for menu navigation, contacts (line), and conference guide
Audio characteristics
 OmniSound®* 2.0 wideband technology
 Microphone
- Omnidirectional
- Reception area: Up to 30 m2 (320 ft2) for more than 10 people in a room
 Speakers
- Frequency range: 200 Hz to 7000 Hz
- Volume: Max 90 dB SPL 0.5 m
- Equalizer: Soft, neutral, sharp
 Codecs
- G722, G711 (A-law and Mu-law), G729ab
 DTMF
- In Band, via RTP, SIP info
Directory
 Local Phone Book, up to 1000 entries per profile
 LDAP client
Interoperability
 SIP 2.0, RFC 3261 and companion RFCs
Recording
 Support for SD memory cards up to 2 GB
Power
 Power over Ethernet (IEEE 802.3af) Class 3
 Transformer: 100 V AC to 240 V AC/13.5 V DC
Connections
 Ethernet: RJ-45, Expansion microphones (1 pair)

 USB: 2.0 Mini B port (8135s)

 Bluetooth Low Energy for control (8135s)
 NFC for swift connection to the ALE Unite mobile app (8135s)
 ALE Unite iOS and Android (8135s)
- Meeting notification before meeting starts
- Discovery of nearest 8135s IP Conference Phone
- One touch conferencing
- Meeting management: Add participants, dial with keypad, mute, hold, split, hang-up

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Network and provisioning
 DHCP and static IP
 NTP and SNTP
 Ethernet: 10/100Base-T
 QoS support: IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS and DSCP
 Software upgrade: HTTP/HTTPS
 Web-based remote configuration, Web-based diagnostics
 Provisioning: HTTP/HTTPS
Security
 Authentication: Basic or digest
 Transport: TLS and SRTP
 Anti-theft protection: Kensington® security slot
Languages
 Multi-language support (menu): Danish, Dutch, English, Finnish, French, German, Greek, Italian,
Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
[End of response]

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4 On-site mobile DECT and WLAN handsets
4.1 OmniMobility WLAN

4.2 WLAN Offer

For Solution Handbook; For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][OmniMobility voice over wireless LAN] Can you justify
of any expertise in telephony over WLAN?

ALE International Response:

In many business environments, mobility is an ever increasing priority, but the ways in which end-users
communicate evolve constantly. Within company premises, end-users get accustomed to comfortable
and efficient methods to ensure voice and data communication exchanges. Away from the desks, but
still at work, they are entitled to expect the same facilities and services.

ALE International, the leader in wireless voice solutions for the workplace, offers the industry's most
advanced Voice over IP (VoIP) service for Wireless LAN (WLAN) networks, namely VoWLAN (Voice over
Wireless LAN) or VoWiFi.

To meet corporate user mobility requirements in company premises, ALE International provides a range
of VoWLAN solutions for businesses in search of a scalable, secure WLAN network to deliver high
performance user access, supporting location tracking applications.

Based on global standards for WLANs, ALE International VoWLAN solutions simplify network
infrastructure by allowing converged voice and data traffic over a common wireless broadband (802.11
a/b/g/n/ac) or WiFi 6 network.
[End of response]

4.3 VoWLAN handsets

For Golden RFP; For Solution Handbook; For Customer proposal (OXE, OXE+OTMS)
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Handsets] Can you provide
handsets compliant with a voice over WLAN network?

ALE International Response:

ALE International offers the industry's most versatile and complete wireless solution for the workplace.
Voice over Wireless LAN (VoWLAN) Handsets are designed for a broad range of enterprise applications,
from general office to industrial use.

The 8158s/8168s VoWLAN Handsets provide:

 Time saving benefits for voice and data applications
 Dual Stack Proprietary/SIP protocol phone services such as caller name display for phone book
members
 Excellent voice quality throughout the workplace
 Improvements for mobility, responsiveness, and productivity

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The lightweight 8158s/8168s VoWLAN Handsets are extremely simple to use, require minimal training,
and are durable enough to withstand the rigors of workplace use. The rugged design has no moving
parts or external antenna.

A complete set of accessories is available including headsets, chargers, and carrying cases.
8158s/8168s VoWLAN Handset offer more than just telephone communication.

A push-to-talk functionality is available with the 8168s VoWLAN Handset to broadcast communication
between employees, eliminating the need for two-way radios or walkie-talkies.

By putting Wireless to Work, ALE International has helped many commercial enterprises to improve
productivity, responsiveness, and customer service. ALE International Enterprise’s telephony
integration capabilities, standards-based wireless architecture, excellent voice quality, and portfolio of
handsets make VoWLAN Handsets the right choice for Wireless LAN telephony.

The OmniPCX Enterprise Communication Server R12.4 supports configurations without any additional
servers for WLAN handsets in a WLAN infrastructure.

The 8158s/8168s VoWLAN Handsets support:

 Quality of Service 802.11e Wi-Fi Multi Media (WMM), TSPEC-based CAC

 WMM Power Save (U-APSD)
 Roaming Enhancement (802.11r, 802.11k)

[End of response]

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Security
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Security] Explain the
security mechanisms implemented in your voice over Wi-Fi solution (encryption of air
channel, mutual authentication of the radio infrastructure and devices, detection of rogue
access points).

ALE International Response:

VoWLAN Handsets support 802.11 security standard, 802.11i, and 802.11w with WPA2 protocol.
The WPA2 protocol offers two operational modes:
 An Enterprise mode using any of the following:
- PEAP-MSCHAPv2
- EAP-TLS
- EAP-FAST
 A Personal mode, based on a PreShared Key model, where WPA2 creates a new session key at
every association.

The encryption keys used for each client are unique on the network and specific to each client.
Ultimately, every client sends packets over the air, encrypted with a unique key. WPA2 uses the AES
encryption algorithm.

8158s/8168s VoWLAN Handset are WPA3 ready. WPA3 support will be performed through software
upgrade.

Rogue AP detection is performed by the WLAN infrastructure.

[End of response]
Site requirements
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Security] What are the
requirements for the implementation of a voice over WLAN solution (if any)?

ALE International Response:

The existing WLAN infrastructure must be studied for compatibility with the Wi-Fi telephony. This
includes the following tasks:
 All WLAN products must be part of a certified list for compliancy.
Refer to the "8158s/8168s deployment guides on Specific WLAN Infrastructures" available on the
Business Portal.
 The topology has to be studied in order to ensure enough bandwidth for voice communication.
 The IP scheme used (L2 and L3) needs to be analyzed to fit the architecture.

To ensure correct RF coverage for providing seamless handovers, a Voice site survey is mandatory.
[End of response]

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4.3.1 8158s/8168s VoWLAN Handsets
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - WLAN handsets] What are
the main advantages of your voice over WLAN telephones (if any)?

ALE International Response:

The ALE International converged voice and data mobility offer is a future-proof, secure and optimized
solution. It is based on the OmniAccess Stellar WLAN solution and a comprehensive of certified
infrastructure in addition of the feature-rich voice over WLAN product line of 8158s/8168s VoWLAN
Handsets.

8158s/8168s VoWLAN Handsets allow enterprises to take advantage of the cost savings and simplified
management of a converged voice and data infrastructure to significantly improve employee mobility,
responsiveness, and productivity.

8158s/8168s VoWLAN Handsets provide to customers an exceptional experience with robust and quality
WLAN wireless handsets. A large backlit color screen lets you easily manage your calls with access to
all the ALE telephony features.

8158s and 8168s VoWLAN Handsets are water resistant, as well, dust and water drops and are easy to
clean. They include an alarm push-button compatible with ALE alarm server and interoperable with
third-party alarm solutions.

8158s/8168s VoWLAN Handsets can be deployed in any business environment on ALE

communications servers, from on-premises PBX, to cloud deployment thanks to Dual Stack NOE
and SIP protocol support consistent with IP wired DeskPhone.

8158s/8168s VoWLAN Handsets are compatible with previous generation of Alcatel-Lucent

Enterprise 8118 and 8128 VoWLAN Handsets.

The 8158s/8168s WLAN Handsets are fully integrated with the OmniPCX Enterprise Communication
Server as they support NOE and SIP protocol and offer the entire OmniPCX Enterprise set of
communication services available during conversations or from the idle state.

These services are easily activated by the user in order to improve communication capabilities in
business environments.
Features specific to 8168s VoWLAN Handset:
 Wide band voice quality
 Hands-free mode
 Push to talk
 Bluetooth connectivity for Bluetooth headset support
 Bluetooth Low Energy ready for Location Based Services (LBS)
[End of response]

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For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - handsets] Provide the
technical characteristics of your voice over WLAN phones, including their expected
autonomy.

ALE International Response:

The following table presents the physical features of the OmniTouch 8158s/8168s VoWLAN Handsets:

Mechanical characteristics 8158s VoWLAN Handset 8168s VoWLAN

Handset
Color Black Black

Dimensions (hxwxl) 137 mm x 52 mm x 21 mm

(5.39 in x 2.04 in x 0.82 in)

Weight 135 g (excl. Clip)

4.8 oz
Display 31 mm × 41 mm (2.0 in), TFT color display
240 × 320 pixels
White Backlight
Keypad backlight Yes
Hands free capability No Yes
Bluetoothh No Yes
Headset connector Yes, Jack 3.5 mm
Additional information IP44
Belt clip (standard) Yes Yes
Belt clip (swivel) Accessory
Talk time hours Up to 10 h

Standby time Up to 100 h

Charging time Less than 4 h
Operating Temp. -5°C to +45°C
(+23°F to +113°F)
Operating humidity 10 to 95% non-condensing
[End of response]

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4.3.2 Key features and capabilities
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Handset Key Features and
Capabilities] Describe the key features provided by your voice over WLAN handsets when
compared to your DECT sets.

ALE International Response:

ALE International has enhanced its line of professional VoWLAN handsets supported by the OmniPCX
Enterprise.

The ALE International VoWLAN handsets offer:

 Access to the same level of telephone features as provided by DECT handsets
 Access to the push-to-talk service (8168s VoWLAN Handset only)
 Integrated speakerphone for hands-free and wireless conference applications (group listening)
(8168s VoWLAN Handset only)
 Interchangeable battery units to support the most demanding enterprise usage requirements
 Enhanced durability for shock and vibration and the IP 44 IEC60529 standard for liquid and dust
resistance
 Compatibility with enterprise-grade VoWLAN networks with interoperability and performance
guaranteed
 Voice quality using standard Wireless Multimedia mechanism (WMM)
- Compliant with the ALE International VoWLAN infrastructure
- Depending on the VoWLAN infrastructure support
 Secure, private conversations using VoWLAN protected access (WPA2)
[End of response]

For Golden RFP

[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Handsets] Which PBX
services are available on your voice over WLAN telephones?

ALE International Response:

WLAN handset features are fully integrated in the OmniPCX Enterprise Communication Server and
offer a set of communication services. Available during conversations or from the idle state, these
services are easily activated to improve the communication capabilities in business environments.

Note: The WLAN handset cannot be:

 An agent set
 An attendant set
The WLAN handset cannot manage an application access through graphical display, or an access to
the Free desktop application.

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The Alcatel-Lucent International OmniTouch WLAN handsets use the Alcatel-Lucent International New
Office Environment (NOE) protocol, and so are fully compatible with the OmniPCX Enterprise and
access services transparently. The main feature difference between desktop IP Touch and WLAN
handsets are the following:

During a communication, menus on 8158s/8168s WLAN Handsets, can be used to activate the
following functions:
 Consultation/Enquiry
 Broker call/Three-party conference
 Transfer
 Activation of one programmable key
 Callback request

In Idle mode (no engaged call), menus on 8158s/8168s VoWLAN Handsets can be selected to
manage:
 Call forwarding
 Last caller callback
 Last number redial
 Call pickup
 Waiting call consultation
 Call Park/Retrieve
 Do not disturb
 Wake up/Appointment reminders
 Room status management
 Suite Wake up
 Password modification
 Meet me conference call organization
 Hunting group participation
 Voice mail consultation
 Business account code management
 Associated Set modification

The following telephony features are available on 8158s/8168s WLAN Handsets:

 Call transfer
 Caller number/name display
 Call-back
 Conferencing
 Mute
 Hang up
 Answer
 Waiting
 DTMF number sent
 Volume control

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 Directory access
 Short-dialing keys
 Possibility to go in/out a group line
[End of response]

4.3.3 General view

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Handsets General View]
Describe the physical aspect of your voice over WLAN handsets.

ALE International Response:

The Alcatel-Lucent WLAN handsets provide an efficient and comfortable user interface. The physical
design of the 8158s/8168s VoWLAN Handsets are similar.

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4.3.4 Software characteristics
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Software Characteristics]
Provide a list of the software characteristics of the VoWLAN telephone handset.

ALE International Response:

Software aspects
Radio frequency (selectable) IEEE 802.11a: 5.150 - 5.825 GHz
IEEE 802.11b/g: 2.4 - 2.4835 GHz
Transmission type 802.11a/g: Orthogonal Frequency - Division Multiplexing (OFDM)
802.11b: Direct Sequence Spread Spectrum (DSSS)
Transmit data rates 802.11b network: 11, 5.5, 2, 1 Mb/s, auto rate selection
802.11a/g: up to 54 Mb/s
Transmit power Up to 100 mW, less than 1 mW on average
Wireless QoS Wi-Fi Multimedia (WMM)
U-APSD
Tspec
VoIP protocol New Office Environment (NOE), SIP
Voice encoding G.711, G.729a/ab
Opus Wideband, G.722 for 8168s
Wireless security WPA2/PSK, WPA3 ready
[End of response]

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4.3.5 Accessories and options

4.3.5.1 Charging units

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Handset Accessories and
Options] What chargers are available for your voice over WLAN handsets?

ALE International Response:

The charging unit provides direct charging to handsets whether they are on or off. Available chargers
are described below.

Same charger can be use for 8118, 8128, 8158s and 8168s.

Single Charger
One slot for the handset. No LED indicator , the
handset displays the battery status
Basic charger delivered in commercial offer
Power supply independent from charger

Battery Charger (dedicated to 8158s/8168s)

Charges up to six batteries for 8158s/8168s WLAN
Handsets.

Rack Charger
The Rack charger can be used to charge up to six
8118/8128 or 8158s/8168s VoWLAN Handsets
simultaneously.
Both models can use the same charger

This device is similar to a desktop charger but has

an USB port instead of a DC power connector. The
configuration cradle only maintains power feeding
during 81x8 configuration but does not intend to
replace a desktop charger for battery loading.
WIN PDM software runs on a PC connected to a
configuration cradle and allows an easy
configuration of 8118/8128 or 8158s/8168s WLAN
Handset .
Note: At least one cradle tool is required for 81x8
configuration.
[End of response]

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4.3.5.2 Handset accessories
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - Handset Accessories and
Options] What accessories (apart from standard chargers) are available for your voice over
WLAN handsets?

ALE International Response:

Belt clip

Leather carrying case

Swivel clip

Supplementary battery

[End of response]

4.3.5.3 WIN PDM administration tool

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - WIN PDM Administration
Tool] Do you provide specific administration tools for your voice over WLAN handsets?

ALE International Response:

Windows® Portable Device Manager (WIN PDM) is a software utility installed on a PC to facilitate
administration tasks for mobile devices. Connectivity is provided by a special cradle, equipped with a
USB connector.
Although some parameters can be configured directly on the handset, the cradle provides a time saving
method to configure network parameters effectively and uniformly.
It is designed as a time-saving device for rapid administration and configuration of a number of
handsets (firmware upgrades and configuration downloads).
Using WINPDM and Templates for all tasks will reduce the risk for errors and make deployment faster.
Storing all handsets parameter files in the databases creates a status record of handsets belonging to
the same installation.
[End of response]
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For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - WIN PDM Administration
Tool] Detail the operations available from the voice over WLAN handset administration tool
(if it exists)?

ALE International Response:

Operations include:
 Software upgrades
 Setting the device to the number designated in the OmniPCX Enterprise numbering plan
 Profile allocation
 Device replacement (Applying the existing profile to a replacement device)

4.3.5.4 NOE parameters

The NOE protocol cannot be set from the WIN PDM. Assigning a phone number to the device is done
by registering the handset in the PBX in the normal fashion. When OmniTouch 8158s/8168s VoWLAN
handsets are configured in static mode, TFTP parameters must be configured via WinPDM.
[End of response]

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4.3.5.5 PC requirements
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN - WIN PDM Administration
Tool] What are the PC requirements for your voice over WLAN handset administration tool
(if it exists)?

ALE International Response:

The PC requirements include:

 Windows® 7 or higher
 Sun Java Runtime Environment (JRE) version 6 or higher
 USB port (for connection to portable). USB 1.1 required, USB 2.0 supported
 Acrobat Reader 4.0 or higher
[End of response]

4.3.5.6 IMS3 Central Management Server

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility VoWLAN – IMS3 Central
Management Server] Can you provide a solution to centralize distant administration of up to
2500 mobile devices?

ALE International Response:

The IMS3 is used mainly as a centralized management solution with a capacity license for 100, 500,
1000 or 2500 devices.

Through centralized management, handsets can be configured and maintained without having to be
collected. Software can be remotely upgraded and its status monitored. In addition, there is a backup
of all individual settings. All this naturally means that the time required to administer devices is
drastically reduced for medium to large deployments.

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4.3.6 8158s/8168s alarm button management
8158s/8168s VoWLAN Handsets can send an alarm from the duress (panic) button to an alarm server
(Mobicall, IQ Messenger).

The alarm solution is based on alarming in « voice » mode through the Prog Key.

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5 OmniMobility DECT
5.1 DECT offer
For Golden RFP; For Solution Handbook; For Customer proposal (OXE, OXE+OTMS)
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT infrastructure] Describe the
advantages of your DECT telephony solution.

ALE International Response:

To meet corporate user mobility requirements in company premises, the OmniPCX Enterprise
Communication Server offers a wireless telephone service based on the international DECT (Digital
Enhanced Cordless Telecommunications) standard.
The DECT standard is a cellular technology that uses the 1880/1900 MHz frequency band. DECT is
available:
 In all European countries
 In a large number of Asian and African countries. The 1900/1930 MHz bandwidth is used for
Thailand and Latin American.
The DECT standard is designed to provide mobility services in environments with high user density
such as large buildings or campuses: 10 000 Erlangs/Km sq. (GSM 200 Erlangs/Km sq., DCS 500
Erlangs/Km sq.).
This standard is based on a digital technology providing high quality communication, with Roaming
and Handover (Handoff) capabilities.
CDCS (continuous dynamic channel selection) is a unique feature that ensures that every mobile
phone operates on the best available radio channel. In addition, no frequency planning is required
when adding a radio base station. All base stations can transmit on any channel.
The OmniPCX Enterprise Communication Server integrates mobility components based on the DECT
technology, offering ergonomics, security, and user-friendly management.
[End of response]

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5.2 DECT handsets
5.2.1.1 Alcatel-Lucent DECT handsets
For Golden RFP, For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT - DECT handsets] What
proprietary DECT telephone handsets can you offer? Provide a brief overview.

ALE International Response:

This product line, fully compatible with existing indoor and outdoor Alcatel-Lucent base stations, is
based on six products:

The 8212/8234/8244/8254/8262/8262Ex DECT Handsets are designed to suit the voice requirements
of employees who are away from their office. They offer access to the same added value voice
services as Alcatel-Lucent fixed desk digital phones. They are equipped with a color display and can
be dedicated to the intensive mobility needs of most companies today.

The 8212 DECT handset is an entry level DECT strongly awaited to complement and enrich the
existing DECT range. With colored screen, this compact device provides telephony features in GAP
mode.

The 8234 DECT Handset provides a convenient and practical solution for the basic personal mobility
needs of most business environments

The 8254 DECT Handset is perfect for vertical industries such as healthcare and retail. This robust
wireless handset can withstand a 2-meter drop onto concrete. Antibacterial-by-design and easy to
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clean, make this device ideal for medical staff use. The plastics, lens and rubber components have an
anti-microbial treatment, and the keypad is designed without interstice, ensuring a greater level of
hygiene.

Designed as a high-end business terminal with capabilities such as a large color screen for crystal
clear readability and HD Audio-Ready technology for superior audibility, 8244 and 8262 DECT handset
range also provides notification, and location capabilities, as well as a one-button alarm function to
address verticals such as hospitality, healthcare or any other on-demand environment
Moreover the 8262 DECT Handset is designed for isolated workers in harder physical conditions.
For explosive environment, we recommend to provide 8262Ex DECT Handset.
The products benefit from an improved usability through functions like backlight display and a vibrate
mode.
[End of response]

5.2.1.2 Key features and capabilities

For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT - Key features and capabilities]
Describe the main characteristics of the DECT handsets included in your offer.

ALE International Response:

Alcatel-Lucent has enhanced its line of professional DECT handsets supported by the OmniPCX
Enterprise.

8212 DECT handsets offer:

 Common user experience across the DECT range
 GAP DECT Handset interworking with TDM and IP-DECT infrastructure
 One Box Product, supplied with charger and 2xAAA Batteries
 3.5mm headset jack

8234 DECT handsets offer:

 Access to the Alcatel-Lucent telephone features
 An ergonomic interface featuring graphic LCD screen with easy-to-view icons and easy-to-read
text.
- The user can navigate between various interactive display menus
- A navigation key helps the user to scroll through features and to easily manage multiple calls
 Enhanced usability through functions like:
- Improved look and feel and ergonomics
- Integrated antenna
- Backlight display
- Quality of audio reception
- Vibrate mode
- Great autonomy (Li-Ion technology)
- Belt clip availability

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 And Chemical Resistance Test
- 99% concentration of isopropyl alcohol
- Undiluted dish washer detergent
- 3% Hydrochloric Acid
- M-alcohol (85% methylated ethanol)
- 60% Chlorhexidin 0.5 mg/ml

8244 DECT handsets offer:

 Access to the Alcatel-Lucent telephone features
 An ergonomic interface featuring a large 2.4” graphic LCD screen with easy-to-view icons and
easy-to-read text.
 Enhanced usability through functions like:
- Improved look and feel and ergonomics
- Backlight display
- Quality of audio reception
- Vibrate mode
- Great autonomy (Li-Ion technology)
- Bluetooth® and Bluetooth Low Energy Connection
- Programmable keys
- Embedded Alarm Applications for Notification and Location Services
- Alarm button for Emergency Call

 And Chemical Resistance Test

- 99% concentration of isopropyl alcohol
- Undiluted dish washer detergent
- 3% Hydrochloric Acid
- M-alcohol (85% methylated ethanol)
- 60% Chlorhexidin 0.5 mg/ml

8254 DECT Handsets offer:

The 8254 DECT handset has been designed to operate in harsh environment such as retail,
manufacturing and healthcare.

It provides unparalleled robustness into a ruggedized body, with IP65 Ingress Protection level, shock-
proof screen that stands falls:
 12 times on concrete floor from 2.0 m (6’6”) high.
 1000 times from 0.5 meter.

And Chemical Resistance Test

 99% concentration of isopropyl alcohol
 Undiluted dish washer detergent
 3% Hydrochloric Acid
 M-alcohol (85% methylated ethanol)
 60% Chlorhexidin 0.5 mg/ml

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Antibacterial plastics:
 Specification: ISO 22196
 Test method: JIS Z2801 anti-microbial reduction rate: log rate >3 (99.9%)
 Plastic Parts: Admire ADM SL
 TPEE Parts: Zeomc DAW502
 Lens coating: Admire ADM-BJ01
 Clip rubber grip: SteriTouch, ST1007
 Keyboard: Admire ADM 507
 Keypad membrane, easy to clean

8262 DECT handsets offer:

The 8262 DECT handset is the perfect communications companion for your mobile workforce
operating in high demanding environments such as construction, manufacturing or oil & gas.

It provides unparalleled robustness into a ruggedized body, with IP65 Ingress Protection level, shock-
proof screen that stands falls:
 12 times on concrete floor from 2.0 m (6’6”) high.
 30 times from 1.2 meters
 1000 times from 0.5 meter.

And Chemical Resistance Test

 99% concentration of isopropyl alcohol
 Undiluted dish washer detergent
 3% Hydrochloric Acid
 M-alcohol (85% methylated ethanol)
 60% Chlorhexidin 0.5 mg/ml

The 8262 implements a full set of Isolated Worker Protection services: man-down, no movement, pull
cord and emergency button to guarantee that lone workers are safe vis-à-vis incidents and accidents
on the workplace.
The 8262 offers Alcatel-Lucent DECT aesthetics, large color screen for crystal-clear readability, HD-
audio for superior sound quality and Bluetooth® technology for headset use.

8262Ex DECT Handsets offer:

The 8262Ex DECT Handset is added to the range of DECT sets to be used in hazardous and isolated
environments. It has the same features set as the 8262 DECT Handset, ruggedized handset for
Protect isolated worker alarms and Bluetooth® 4.1.
It is designed to comply with the following standards:
 IP 65 standard (water and dust resistant)
 Explosion-proof
- ATEX (EU & EFTA)
- Mining: M2 Ex ib Mb
- Gas: II 2G Ex ib IIC T4 Gb
- Dust: II 2D Ex ib IIIC T135°C Db IP65
- Operating Temperature:-10°C ≤ +50°C
[End of response]

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5.2.1.3 General view
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT] Provide a quick overview of the
ergonomics of the DECT telephones included in your offer, if any.

ALE International Response:

The Alcatel-Lucent DECT handsets provide an efficient and comfortable user interface.

General view of the 8212 DECT handset:

General view of the 8234 DECT handset:

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General view of the 8244 DECT handset:

General view of the Mobile 8254 DECT handset:

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General view of the Mobile 8262 DECT handset:

General view of an 8262Ex DECT handset:

[End of response]

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5.2.1.4 8262/8262Ex DECT handsets
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT – 8262/8262Ex DECT Handset]
Does your DECT offer cater for isolated workers, requiring special alarms (e.g. “man-down”
alarm)? If this is the case, describe the available safety features.

ALE International Response:

ALE International can provide a protection system for the isolated worker by using the 8262/8262Ex
DECT Handset and the Open Touch Notification Service or the third application partner product.
The 8262/8262Ex DECT Handset and OTNS application provide the type of service assurance required
for personnel in out-of-the-way or solitary work environments.
The 8262/8262Ex DECT Handset incorporates several features specifically for industrial safety, these
include:
 Robust and water protected design IP 65
 Specific alarms generated from the 8262/8262Ex DECT Handset :
- EMERGENCY alarm (red button)
- Manually activated by the 8262 DECT Handset user (Red button)
- NO MOVEMENT alarm
- The telephone detects no physical movement or change of position
- MAN DOWN alarm
- The combination of no movement and a horizontal position triggers this alarm.
- SHOCK DETECTION alarm
- A relatively important shock is required to trigger this alarm
- PULL CORD alarm
- A pullout of the rope is required to trigger this alarm

The solution integrates the 8262/8262Ex DECT Handset and the OTNS application with the OmniPCX
Enterprise and DECT infrastructure.

Reminder: Although the 8234 DECT and 8244 DECT Handset are not intended for harsh working
conditions, it is fully compliant with the Open Touch Notification Service architecture.
The notification possibilities for this type of solution are as follows:

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Note: In addition to the alarms generated from the DECT telephone sets, the OpenTouch Notification
Service can receive and manage other types of alarm inputs coming from external systems such as
ESPA or TAP, dry contacts, social media, email, smartphones etc.

8244 DECT

Note: In addition to the alarms generated from the DECT telephone sets, the OpenTouch Notification
Service can receive and manage other types of alarm input.

Alarm generation from the DECT to the notification server

The alarms generated from the 8262/8262Ex DECT Handset are configured with:
 A delay phase
 A pre-alarm phase
 An alarm phase
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 Validation Prealarm Alarm
Man down Yes Yes Yes
No movement Yes Yes Yes
Shock No Yes Yes
Pull Cord No Yes Yes

The Validation phase is a configurable time which is counted from the moment the alarm is triggered
until the pre-alarm phase is started.
The pre-alarm phase is also a configurable time period, during which an audio signal is generated to
inform the user. The alarm can be stopped manually if the user acknowledges the alarm (either left
soft key or body movement).
After the pre-alarm phase, the alarm is generated and the specific signals sent to the notification
server.
Alarm generation from the notification server to the DECT and other users
The notification server can issue alarms or messages in specific cases to cover different instances.
This can be automatic or issued by supervisory staff.

Specific alarms sent from a base to be received by the 8262/8262Ex DECT Handset include:
 NORMAL alarm
 URGENT alarm
 VERY URGENT alarm
 ALARM that can be sent to force a hands free mode
 Can be used in cases where the person is unable to physically unhook the call

Grouped message: a message can be sent to a phone or group of phones when an alarm is received
The notification server can send alarms or messages to the DECT phone sets or to other telephone
sets:

8244 DECT

[End of response]
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5.2.1.5 Characteristics
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT - handsets Characteristics] Can
you provide a general comparison table for the characteristics of each wireless phone in your
offer?

ALE International Response:

8212 DECT 8234 DECT 8244 DECT 8254 DECT 8262 DECT 8262Ex DECT
Handset Handset Handset Handset Handset Handset
Physical aspects
Dimensions (mm) 135 x 42 x 25 119 x 48.5 x 21 140 x 48.5 x 21 126 x 48.5 x 21 145 x 55 x 23 145 x 55 x 23
Dimensions (inch) 5.31x1.65 x 0.98 4.68x 1.91 x0.83 5.59x 1.91 x0.83 4.96x 1.91 x0.83 5.71 x 2.16 x 0.9 5.71x 2.16 x 0.9
Weight (g) 109 117 155 132 180 180
Weight (oz.) 3.84 4.13 5.46 4.66 6.34 6.34
Ingress IP40 IP 40 IP 40 IP 65 IP 65 IP 65
Protection
Graphic display Color 1.44” TFT Color 1.8” TFT Color 2.4” TFT Color 1.8” TFT Color 2.4” TFT Color 2.4” TFT
(pixels) 128 x 128 pixels 128 x 160 pixels 320 x 240 pixels 128 x 160 pixels 320 x 240 pixels 320 x 240 pixels

Loudspeaker Yes Yes Yes Yes Yes Yes

Multiline Yes Yes Yes Yes Yes Yes
management
Dial-by-name Yes (Only local Yes Yes Yes Yes Yes
directory)

Wired Headset Yes Yes Yes Yes Yes No

connection
Bluetooth® No No Yes No Yes Yes
headset Profile
Backlight display Yes Yes Yes Yes Yes Yes
Backlight keypad No Yes Yes Yes Yes Yes
Vibration setting No Yes Yes Yes Yes Yes
Color Black Blue Blue Blue Black Black
Explosion proof No No No No No Yes
Belt clip No Belt and swivel Belt and swivel Belt and swivel Belt and swivel Belt and swivel
(removable) types types types types types

Emergency Key No No Yes No Yes Yes

Man down No No No No Yes Yes
No Movement No No No No Yes Yes
Pull Cord No No No No Yes Yes
Batteries
Battery pack 2xAAA Lithium Ion Lithium Ion Lithium Ion Lithium Ion Lithium Ion
Talk/Standby Up to 11/100 Up to 20/200 Up to 17/160 Up to 20/200 Up to 20/200 Up to 17/160
times (h) (h) (h) (h) (h) (h) (h)
Charging times
Spare battery - < 6 hours < 6 hours < 6 hours < 6 hours < 6 hours
(hours)

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 8212 DECT 8234 DECT 8244 DECT 8254 DECT 8262 DECT 8262Ex DECT
Handset Handset Handset Handset Handset Handset
Handset battery < 7 hours < 3 hours < 3 hours < 3 hours < 3 hours < 6 hours
(hours)
Chargers
Basic desktop Yes Yes Yes Yes No No
Dual desktop - Yes Yes Yes Yes Yes
Multiple desktop - - - - Yes – For up to Yes – For up to
6 handsets 6 handsets

Multiple Battery - - - - - Yes – For up to

charger 3 spare
batteries
Protective cases
(accessories):
Pouch Yes vertical Yes, Vertical Yes, Vertical Yes, Vertical Yes vertical Yes vertical
style style style style style style
Software aspects
GAP protocol Yes Yes Yes Yes Yes Yes
A-GAP protocol No Yes Yes Yes Yes Yes
Software upgrade Yes Yes Yes Yes Yes Yes
over the air
Download Yes, 3.5 mm Yes, 3.5 mm Yes USB Yes, 3.5 mm Yes USB Yes USB on
connection jack jack jack charger

Memory No No SD card No SD card SD card

Supported English, Spanish, German, French, Italian, Dutch, Portuguese, Danish, Swedish, Turkish, Norwegian, Finnish,
languages in GAP Polish

[End of response]

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5.2.1.6 Accessories and options
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT - Accessories and options] What
chargers are available for your DECT handsets?

ALE International Response:

5.2.1.6.1 Charging units

The charging unit provides direct charging to handsets whether they are on or off. Available chargers
are described below.

Charging units

Dual desktop charger for 8234, 8244 & 8254 DECT handset
 Desktop charger with USB cable
 One slot for the handset.
 One slot for the spare battery LED indicator for the battery
status
 Power supply independent from charger
 Dual charger delivered in commercial offer

Basic desktop charger for 8234, 8244 & 8254 DECT handset
 Desktop charger with USB cable
 One slot for the handset. No LED indicator, the handset
displays the battery status
 Power supply independent from charger
 Basic charger delivered in commercial offer

Dual desktop charger for 8262/8262Ex DECT Handset

 Desktop charger with USB cable
 One slot for the handset.
 One slot for the spare battery LED indicator for the battery
status( Only for 8262 DECT Handset
 Power supply independent from charger
 Dual charger delivered in commercial offer

Rack charger for 8262/8262 Ex DECT Handset

Charger for up to 6 phones and 6 batteries (Only for 8262 DECT
handset)

[End of response]
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For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT - Accessories and options] What
accessories (apart from standard chargers) are available for your DECT handsets, if any?

ALE International Response:

5.2.1.6.2 Headset
8212, 8234, 8244, 8254 and 8262 DECT handsets offer a standard wiring headset connection
(headset jack: 3.5 mm; TRRS compliant). When a headset is connected to this handset, the
microphone and speaker are automatically switched off.

The 8244 and 8262/8262Ex DECT Handsets offer Bluetooth® Headset connectivity.

5.2.1.6.3 Pouches

The pouches protect the 8212, 8234, 8244, 8254,

8262 and 8262Ex DECT in severe environments,

8262/8262Ex DECT Handsets offer pull cord

functionality allowing to generate alarm toward Open
Touch Notification service

[End of response]

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5.3 DECT Intercom
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][On site mobility DECT – DECT Intercom] How can I
benefit from the DECT infrastructure in retail environments?

ALE International Response:

ALE International offers a new product allowing to benefit from our DECT infrastructure in retail
environments.
More than ever, store layouts play a key role in showcasing products through the use of specific
display equipment, and the store designer must regularly adapt layout throughout seasons. To help
you catch customers, Alcatel-Lucent has developed a unique product on the DECT market: the DECT
INTERCOM call box.

This application only requires a power supply, meaning you can avoid installing wired cables all over
the place to ensure proper communications between the employees changing product layouts. Plug it
in and the DECT intercom is ready to call a vendor.

This product is designed to be easy to install, easy to use, easy to customize if needed.
In a Robust IK08 box, the DECT INTERCOM allows to quickly call a vendor using either a
preprogrammed number or forcing automatic off hook to reach a vendor wherever he/she is.

DECT INTERCOM can also receive standard calls and can feature a high ringing volume for noisy
environments.

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Dimensions (mm): 250x175x74 ; (inches) : 98.4x68.9x29.1
Powered through a 5V USB power supply provided in the package
Ingress Protection: IP40
[End of response]
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6 OpenTouch multi-device call routing
6.1 Introduction
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][OpenTouch multi-device routing] Can my employees
use either their telephone or computer/smartphone and seamlessly access all the features
offered by your PBX? If this is the case, explain how it works.

ALE International Response:

Multi-device call routing is based on the OmniPCX Enterprise multi-device mechanism that associates
a primary device (i.e. main) with up to four secondary devices.
This capability is applied to the OpenTouch by associating OmniPCX Enterprise devices and OTC
applications (desktop computer and smartphone).

6.2 Benefits

6.3 One-number routing

One-number routing ensures a fast business response (first call resolution). A user has one directory
name and number. Calls to this number can be routed to the device of their choice or to several
devices at the same time. Depending on their working environment, users can define routing rules to
specify to which business devices (including their business phone, PC, mobile and tablet), voice mail
or other number calls are routed, and from which devices calls can be made. While benefiting from
OpenTouch advanced services, they can always be reached whether they are on-site or off-site.

The graphical user interface of OTC apps is dynamic and shows only the configured devices.

6.4 Session shift between devices

With the On-number routing, all the user’s devices can be rung at the same time. When the call is
established, the call can be switched to another device. Session shift can be activated by a user on an
outgoing call, or when the user receives an incoming call. The user presses a key or selects a menu on
the initial device.
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6.5 Deskphone and mobile phone remote control from PC
Using the OTC PC interface, a user can search in the directory, including system and personal
contacts, to perform calls from devices such as their mobile, home phone, or deskphone.

6.6 Unified call & messaging history across CT user devices

The history of the one-number communications is available on PC and smartphone OTC apps. An
entry in the call log history list includes the caller identity, the session time, date, status (i.e. missed,
established) and duration.

6.7 Visual voicemail

The OpenTouch interface can be used to directly access the mailbox. Display and manage voice
messages as easily as e-mails, using a visual voice mail interface that allows messages to be
selected, played back or deleted regardless of their order of arrival.
The visual voicemail lets the user be more responsive: instead of listening to messages in their
sequential order of reception, use key presses to navigate within the corporate voice mailbox, to
prioritize messages and listen to the critical ones first.

6.8 Miscellaneous
 A user can have up to five devices including the OTC PC and OTC Smartphone apps in their multi-
device configuration.
- The primary device can be either NOE IP or NOE TDM or IPDSP or SIP (SEPLOS) or OTC
PC/Mac (SEPLOS) or Desk Sharing (DSU).
- The secondary devices can be either NOE IP or NOE TDM or DECT or MIPT or IPDSP or SIP
(SEPLOS) or REx or OTC PC/Mac (SEPLOS) or OTC Smartphone (cellular or SIP connectivity).
 A user can activate/deactivate the NOE deskphone ringtone from either their deskphone or OTC
apps.
 The OTC PC app can start its integrated softphone as a secondary device without freezing the
deskphone.
 A SIP deskphone (SEPLOS) can be added as main or secondary set using the OTC PC app.

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6.9 Typical use cases
6.9.1 NOE deskphone as main phone - Typical configuration

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6.9.2 NOE deskphone as main phone – ‘Other number’ mode

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6.9.3 SIP deskphone as main phone – Typical configuration

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6.9.4 Softphone as main phone - Typical configuration with an OTC Smartphone

6.9.5 Smartphone as main phone - Typical configuration

The OpenTouch user can use the OTC Smartphone app either in dual-mode (both cellular audio and
voice over IP are available - Android and iPhone devices) or as a softphone (no SIM card, pure voice
over IP – Android only).
[End of response]

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7 PC software applications
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][OpenTouch users - PC software applications]Do you
offer PC client applications, providing more than just telephony services?

ALE International Response:

Several offers are available to cater for the various needs of your staff, according to their position
and service in your company, and the communication tools you want to make available for them.

7.1 ALE SoftPhone

For Golden RFP; For Solution handbook
[SO: OXE Purple R100][OXE users - PC software applications - ALES] Do you offer a SIP
software telephone for PCs?

ALE International Response:

Unique telephony application available on a user’s laptop, touchscreen or desktop (Windows OS)
providing audio support for business conversations.

ALE SoftPhone application provides advanced SIP telephony features and call management as of
OmniPCX Enterprise Purple R100.

ALE SoftPhone is easy to use on site or remotely with an intuitive and user-friendly interface

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7.1.1 Benefits
For Golden RFP; For Solution handbook
[SO: OXE purple R100][OXE users - PC software applications – ALES benefits] List the
advantages of your software telephone for PCs.

ALE International Response:

 Enterprise-grade telephony from basic to advanced telephony features with a user-friendly and
intuitive interface.
 Audio communications.
 Microsoft ecosystem integration ensuring contacts/groups synchronization, directory search and
make call.
 Easy provisioning and deployment using OmniPCX Enterprise Device Management.
 Help businesses optimize staff productivity
 Easy integration of remote and home workers, especially when desktop connection is the
preferred communication mode.
 Communications, connectivity and hardware costs control.
 SIP based industry standard software solution, easy to deploy and secure for both on-site and
remote working.
 Carbon footprint reduction.
[End of response]

7.1.2 Features
For Golden RFP; For Solution handbook
[SO: OXE Purple R100][OXE users - PC software applications - ALES features] List the
main features of your software telephone for PCs.

ALE International Response:

 Powerful and intuitive app: direct dial-pad, user phone status, search contacts, voice mail, audio
device status, organized in comprehensive columns. Contacts standalone or synchronized with
Microsoft Outlook/Office 365.
 Advanced business telephony features: groupware, multiline, make/receive a second call, merge
or transfer, put in a three-party conference, mute, hand-free, DTMF support, local call recording.
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 Rich call history: incoming/outgoing/missed calls timestamped events and direct access to
callback with audio.
 Supervision and group call pick-up: supervision keys, shortcuts, prefix keys, direct numbering,
immediate forward, and more. Adapt the view to user’s preferences: 1 to 4 columns.
 Customizable user interface.

7.1.3 Microsoft integration

For Golden RFP; For Solution handbook
[ SO: OXE purple R100][OXE users - PC software applications - ALES - Microsoft
integration]Does your SIP SoftPhone for PCs is integrated with Microsoft ecosystem?
ALE International Response:

 ALES can have a deep integration into Microsoft to manage the contacts, search users, …
 This integration is optional, the contacts are managed locally and the search is performed on both
local and corporate LDAP directories.
 If you want to use the Microsoft integration you can have access to different services
- Search: a predictive directory search in the corporate directory (Azure Active directory, LDAP
directory), O365 contacts, Outlook contacts

- Contacts synchronization with creation and modification capability

- Microsoft Add-ins (Outlook) provide telephony features

- A dedicated PowerApps complements Microsoft Teams collaborative workspace with telephony

services

[End of response]

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7.1.4 Technical specifications
For Golden RFP; For Solution handbook
[ SO: OXE purple R100][OXE users - PC software applications - ALES - Microsoft
integration] What are the hardware and software requirements for your SIP SoftPhone?
ALE International Response:

 Prerequisites
- OmniPCX Enterprise Communication Server Purple R100+
- Microsoft Windows operating system 8.x and 10+
- Notebook, desktop or touchscreen multimedia PC– Processor 2GHz min, RAM 2GB min, 300MB
free disk space, full duplex sound card, network interface card.
- USB headsets
- ¬ Volume +/- and mute for any device supported by Windows.
- ¬ Call pickup and hang up (advanced usage) are supported for ALE Aries, EPOS Sennheiser,
Jabra and Plantronics.
- Bluetooth headsets
- ¬ Volume +/- and mute, call pickup and hang up are supported for ALE Aries, Jabra,
Plantronics, and Sennheiser/Epos.
 Audio codecs: G.711 A-law and μ-law, G.729A and G.729AB
 QoS: Level 3 IP ToS/DSCP
 Protocols and security
- SIP(TLS)/(S)RTP (signaling & media)
- HTTPS (management)
- LDAPS (authentication & directory)
- TLS (authentication via server certificate)
- RP/SBC or VPN for secure remote access
 Languages: Brazilian Portuguese, Chinese (simplified), Chinese (traditional), Czech, Danish,
Dutch, English, French, Finnish, German, Hungarian, Italian, Korean, Norwegian, Polish,
Portuguese, Russian, Slovenian, Spanish, Swedish, Turkish.
 High Availability (with OXE)
- Local redundancy
- Spatial redundancy
- Passive Com Server (PCS)
 Software download
- Microsoft deployment tools
- From ALE Business Portal

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7.1.5 Supported technologies for remote accesses
For Golden RFP; For Solution handbook
[ SO: OXE purple R100][OXE users - PC software applications - ALES – Remote
Accesses]Does your SIP SoftPhone for PCs support remote workers?

ALE International Response:

7.1.5.1 Reverse Proxy + Session Border Controller

7.1.5.2 VPN

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7.2 IP Desktop Softphone
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100][ OXE users - PC software applications –IP Desktop Softphone]Do
you offer a software telephone for PCs and Macs?

ALE International Response:

The IP Desktop Softphone is a voice telephony application installed on a user’s desktop (PC or MAC).
This fully-integrated solution completely replaces physical desk phones, when desktop connection is
the preferred communication mode. The IP Desktop Softphone emulates an 8068s IP Premium
DeskPhone. The application is quick and easy to install. User-friendly, it accommodates
customizations to suit user preferences. This application makes it transparent for remote workers to
phone and to be called as long as they are connected to their network using their company VPN.
IP Desktop Softphone is also compliant with Virtual Desktop Infrastructure environments.

[End of response]

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7.2.1 Benefits
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100][ OpenTouch users - PC software applications –IP Desktop
Softphone benefits] List the advantages of your software telephone for PCs and Macs.

ALE International Response:

 Fully-integrated telephony solution

 Quick and user-friendly access to telephone facilities from multiple devices
 Help businesses optimize their employee’s productivity
 Premium DeskPhones user experience for fast adoption
 Easy integration of remote and home workers, especially when desktop connection is the
preferred communication mode
 Carbon footprint reduction
 Communications, connectivity and hardware costs control
 Available on the OpenTouch Suite for MLE (OmniPCX Enterprise) and OpenTouch Suite for
SMB (OXO Connect)
 Support of VDI Architectures with voice optimization
[End of response]

7.2.2 Features
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100][ OpenTouch users - PC software applications –IP Desktop
Softphone features] List the main features of your software telephone for PCs and Macs.

ALE International Response:

 VoIP protocol provides all 8068s IP Premium DeskPhone telephony features on the computer
 Runs under MS Windows, Apple Mac OS
 Available off-site anywhere the user is able to connect to the company IP network via a
company VPN (works on Ethernet, Wi-Fi, 4G cellular)
 Available on-site on wired Ethernet connection or Wi-Fi
 Suitable in both Business and Contact Center environments
 G.711 and G.729 codecs are supported

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  The user interface can be personalized (PC windows)

 Suitable for blindness users thanks to an high contrast skin and/or Jaws compatibility (PC
windows)

 Similar display and keys to the Premium DeskPhones

 Desk sharing is supported

 Compatible with a CTI applications (for example a toolbar)
 QoS Level 3 IP TOS / DSCP
 Up to 15 different ring tones
 Visitor Onboarding web application (OmniPCX Enterprise)
 Multi-language interface

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  Microsoft Outlook integration to manage calls with Outlook contacts

 Click to call capabilities, selecting any number on the desktop to launch the call (PC Windows)
 Support of “tel:” URL from web browsers for click to call. (PC Windows)
 Support of the redirect feature
 Openness: a REST API allows integration with third party software to start and stop calls.
 Customized skins can be created to meet specific client needs on demand
 It is also possible to adapt the application on demand to meet specific needs

[End of response]

7.2.3 Topology
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100][ OXE users - PC software applications –IP Desktop Softphone
topology] Can your software telephone for PCs and Macs be used by mobile workers as well
as deskbound workers?

ALE International Response:

The IP Desktop Softphone can be used inside the company by deskbound workers, but also by
remote employees, anywhere the user is able to connect the company IP network via a Virtual
Private Network (works on Ethernet, WiFi, 3G/4G cellular).

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[End of response]

7.2.4 Virtual Desktop Infrastructure

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100][ OXE users - PC software applications –IP Desktop Softphone
topology] Can your software telephone for PCs and Macs can be used in a Virtual Desktop
Infrastructure like Citrix, VMWare Horizon or Microsoft RDS?

ALE International Response:

The IP Desktop Softphone can be used in a VDI architecture like Citrix, VMWare Horizon or Microsoft
RDS. In VDI environment, 2 publication modes exist: either the application is published and displayed
as an icon on the end-user PC, or a whole desktop is published embedding all applications. The 2
modes are supported by IP Desktop Softphone.
IP Desktop Softphone offers a voice optimization mechanism through a dedicated plug-in to deploy
on the end-user PC, ensuring a good voice quality.

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[End of response]

More details
For more details about prerequisites, limits and restrictions, please refer to the Technical Datasheet
posted on the Enterprise Business Portal.
Please refer to the MLE_CrossCompatibility document available on the ALE International Business
Portal for all questions about software compatibility.

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7.3 OpenTouch Conversation for PC
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][OpenTouch users - PC software applications –
OpenTouch Conversation for PC] Describe the unified communications application that can
complement typical PBX desk phones.

ALE International Response:

OpenTouch Conversation for PC enhances collaboration and

communication within the enterprise. Users benefit from
multimedia conversations with high-quality voice and video,
instant messaging, presence, seamless session shifts and
embedded collaborative sessions. OpenTouch Conversation
allows to find the right people, see if and how they are
available, and collaborate using their preferred method.
Available on the latest Microsoft Windows and Apple Mac OS
X platforms, OpenTouch Conversation for PC works in any
location (on company premises or off-site) with industry-
standard security mechanisms, ensuring clear and reliable
communications.

OpenTouch Conversation seamlessly integrates with:

 Microsoft® Office™ applications for click-to-call, click-
to-video, click-to-chat and presence services. From Microsoft® Outlook™, users can
easily schedule and manage OpenTouch conferences, and use voice messaging services.
 Microsoft Skype for Business application for enterprise telephony, messaging services, and
phone presence, using an external control pane.
 Microsoft Teams for enterprise telephony services using an external control pane.
 Google for click-to-call services from Gmail, Google contacts and Google Chrome web
pages. Google Gmail can also be used as an enterprise-class platform for e-mail, as well as an
integrated platform for voice messaging.

OpenTouch Conversation can be used as a single user device or in combination with others:

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[End of response]

7.3.1 Benefits
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][OpenTouch users - PC software applications –
OpenTouch Conversation for PC- Benefits] What are the main benefits of your unified
communications application for PCs?

ALE International Response:

Make the most of a familiar and consistent user experience across a

variety of devices, enabling users to switch between PC, smartphone and
deskphone applications with ease.
Use a single business identity across multiple devices (such as
deskphone, PC, mobile phone, and home phone) to contact employees
more efficiently.

Access OpenTouch capabilities from common Microsoft and Google

desktop applications. Communicate with users from organizations using
Microsoft Skype for Business.

Boost productivity and reduce expenses with quick access to business communication features from
any location. Regardless of where they are, users can receive business notifications and access
enterprise-grade services, including corporate directory, telephony, conferencing, instant messaging
and communication history.

Enable employees to view your colleagues’ availability and select the best way to communicate by
initiating a phone call, video call, instant message or e-mail.

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Improve collaboration and increase efficiency with advanced, streamlined business conversations that
can include multiple parties, persistent conversations, content sharing, annotation and high-quality
video conferencing.

[End of response]

7.3.2 Features

7.3.2.1 Multimedia conversations

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][PC software applications –OpenTouch Conversation for
PC- Features]Can you detail the operations available to users of your unified communications
application?

ALE International Response:

OpenTouch Conversation for PC allows for

multimedia conversations: voice, video (in
meetings), chat and file share. All can be used,
simultaneously with seamless escalation from one
to the other. Users maintain the same business
identity, as they are reached with one single phone
number, regardless of the device or media they are
using.

With OpenTouch Conversation for PC, place audio calls, answer or divert incoming calls, add and drop
participants to a communication, and use other traditional telephone features (call transfer, call
conversion to a conference, DTMF, call forwarding, call recording, mute on/off, call your voice mail,
call hold, call pickup, and all other typical telephone needs).

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Contacts are found in local and corporate directories. They can be added/removed from the favorite
list, even if in the list of federated contacts (Microsoft Skype for Business). Favorite contacts are
displayed with a single click-to-call, chat, or share content.

You may add/drop participants to a chat session, view the list of

participants, and manage several chat sessions at the same time.
You can add voice and content to a chat session, view who is typing
and add emoticons to facilitate communication.

The presence of contacts is displayed in real time and if relying on

Microsoft Exchange calendar information, you can access their
schedule and plan a meeting when they are free.

OpenTouch Conversation for PC provides the

capacity to manage meetings on-the-go, using
predefined meeting profiles, that allow
OpenTouch conferencing capabilities to match
the type of meeting or event (such as business
meeting, webinar, training or conference call).
Users can join meetings with video, with audio
only, or without audio, and they can see who is
talking.

The meeting initiator can add, drop, promote or

mute (one or all) participants, and control that the device they use allows for voice or data sharing.
The application allows monitor sharing and downloading of documents.
[End of response]

7.3.2.2 Adding and changing devices

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][PC software applications –OpenTouch Conversation for
PC- Features]Describe the interface for users to configure telephone and application devices.

ALE International Response:

With application settings, decide which phone device to

use. OpenTouch Conversation for PC provides control
over your deskphone and easy-to-use call routing
preferences, according to your current location. You can
associate another device (cell phone or DECT) to your
profile and use call control from this secondary device. If
needed, current communications can be shifted from one
device to the other, or from a handset to a headset.

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 A conversation wall provides a clear view of
past conversations, active conversations and
meetings to come, as well as a display of
favorite contacts, allowing to call them with
one click. Missed events can be filtered and
marked as new or read.
Records can be deleted, either one at a time
or in batch.

Notifications are automatically sent after a

new voice message, missed call, callback
request or instant message.

[End of response]

7.3.2.3 Voice mail facilities

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][PC software applications –OpenTouch Conversation for
PC- Features]Briefly describe the messaging interface for PC users.

ALE International Response:

The visual voicemail window presents all your messages in an

efficient manner, allowing for better reactivity: instead of listening
to messages in sequential order of receipt, you can prioritize
messages and get to the critical ones first. Any message can be
played back or deleted in any order. It also provides access to the
typical voice messaging interface.

OpenTouch Conversation for PC is available in many languages:

Brazilian Portuguese, Chinese (simplified and traditional), Czech,
Danish, Dutch, English, French, Finnish, German, Hungarian,
Italian, Korean, Norwegian, Polish, Portuguese, Russian,
Slovenian, Spanish, Swedish and Turkish.

If using the application from the outside, access to the corporate

infrastructure is secured, either by a reverse proxy and SBC
(session border controller) or VPN (virtual private network). High
availability allows for work to continue in case the main server is
down.

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Voicemail greetings management allows to manage the voicemail greetings from OTC apps (record,
play, select), and determine the appropriate welcome message depending on caller type.

[End of response]

7.3.2.4 Group collaboration

7.3.2.4.1 Hunting groups

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][PC software applications –OpenTouch Conversation for
PC- Features]Can PC users participate in call hunting groups?

ALE International Response:

When users are logged in a hunting group, they can be reached on their different devices through
one-number and PBX advanced call distribution. The group icon clearly indicates which device they
want to use to pick up calls to a user group.

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[End of response]

7.3.2.4.2 ACD users

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][PC software applications –OpenTouch Conversation for
PC- Features]Can PC users be part-time CCD agents?

ALE International Response:

The CCD service integration allows for an OpenTouch user account to cover both business and part-
time Contact Center agent activities.

 When logged in:

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 When logged out:

[End of response]

7.3.2.4.3 Manager/Assistant
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 - OT 2.6.1][PC software applications –OpenTouch Conversation for
PC- Features]Can PC users manage the call delegation?

ALE International Response:

An OpenTouch user may benefit from Manager/Assistant feature (OXE-based services).

 For a manager, available on OTC Windows PC, OTC Android smartphone and OTC+ iPhone
 For an assistant, available on OTC Windows PC
Manager/Assistant function enables managers and assistants to work together effectively.
From an administration point of view:
 A Manager is a user whose incoming calls are intercepted by the routing service and routed
appropriately
 An Assistant is a user who handles calls on behalf of a Manager
Managers can delegate calls to Assistants (except for users and phone numbers defined in Manager's
white list). When a delegate answers a call, the Manager is notified that the call was answered by
their delegate.
Additional services:
 A Manager can see the rich presence and absence of the Assistant, and manage the screening
configuration
 An Assistant can see the rich presence of the Manager, set their absence and manage the
screening configuration

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Manager’s view on respectively OTC PC & smartphone:

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Assistant’s view on OTC PC:

[End of response]

7.3.2.5 OpenTouch Conversation for PC: available features

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][OpenTouch users - PC software applications –
OpenTouch Conversation for PC- available features]Can you provide a quick list of all the
features available on your unified communications application for PCs?

ALE International Response:

 Single contact identity

- One phone number across multiple devices
 Built-in VoIP software and phone control
- Use your computer or smartphone to make a call on the go. Trigger a call on deskphone from
your computer.
 Click-to-call and instant messaging from within Microsoft Outlook, Gmail
- Improve processes with the integration of business applications
 Share screens and documents during one-on-one sessions and meetings
- Show documents to fit your discussions and be more responsive during calls and conferences

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 CCD service integration
- Single OpenTouch user account covering both business and part-time CC agent activities
 Hunting group support
- Be reachable on all devices through one-number and PBX advanced call distribution
 Manager/Assistant support
- Allows managers and their Assistants to handle calls in ways that work best in terms of overall
productivity
 Monitor colleagues lines and pick up important calls when they are busy (group supervision)
- Accelerate business response and save time
 OpenTouch Conversation desktop application use
- On-site, off-site
 Profile
- Power users
 Platform
- Windows & Mac
 Required license
- Universal
 Multimedia conversations
- Use voice, chat and content sharing in a conversation
- Multi-party conversations
 Mobility everywhere
- Maintain a single business identity by using one phone number across multiple devices
- Secure access to corporate infrastructure
- VPN-less access over the Internet (requires a HTTP Reverse Proxy)
- VPN-less VoIP and video over the Internet (requires OpenTouch Session Border Controller)
 Contacts
- Search for corporate contacts
- Search for local contacts (Microsoft Outlook) (Windows PC only)
- Add, edit, or remove a contact to (from) a favorite list
- Control your privacy and decide who can see your presence information and who can chat or
collaborate with you
- Import/export local contact from/to a file
 Instant messaging and presence
- Chat securely with colleagues and corporate contacts
- Multi-party chat sessions
- See the real-time availability of colleagues within (OpenTouch users) and outside (Microsoft
Skype for Business) the enterprise network, and identify what type of communication is most
appropriate
- Set the presence status
- See calendar presence information (free/busy) of colleagues, based on Microsoft Exchange
calendar information
- Add a custom status message
 Collaboration
- View, conduct and annotate presentations (Microsoft Office documents, PDF files and
pictures)
- Share/view monitor (‘View’ only for Mac)
- Transfer files
- Remote desktop control (Windows PC only)

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 Meetings
- Schedule meetings
- Use audio, video, chat and share content
- See who is talking
- Add, drop or promote a participant, mute (one or all) participants
- See capabilities (audio, data) of participants
 Voice capabilities
- Desk phone/phone control
- Software programmable Keys (Windows PC and Mac)
- Use voice over IP
- Voice over IP quality indicator
- Place and release calls
- Manage (answer, divert) incoming calls and use other traditional telephony features such as
callback request, call transfer, call merge, DTMF, call forwarding, call voicemail system, hold
call, retrieve call, or mute (unmute) audio
- Move conversations between devices with a single click including action via QR code or NFC
tag (Android)
- 3-party conference calls
- Group supervision and call pick-up
- Hot desking (shared desk phone)
- Audio recording
- Use integrated call control features of Plantronics, Jabra and Sennheiser audio devices,
including call answer, call end, volume control and synchronized mute (Windows PC only)
 Video capabilities
- Peer-to-peer conversation (from audio to audio/video escalation)
o Full screen, picture in picture (PIP)
- Use video in meetings
o Voice-activated video switching mode
 Conversation history
- Unified history log
- See past conversations, active conversations and meetings in a single view
- Delete and filter events
 Notifications
- Check new voice messages, missed calls, callback requests and instant messages
- Customize tone for supervision notification
 Visual voicemail
- Display and manage voice messages as easily as email using a visual voicemail interface that
allows messages to be selected, played or deleted in any order
 Voicemail greetings management
- Allow to manage the voicemail greetings from OTC app. Always provide callers the
appropriate welcome message (Windows PC and Android Smartphone)
 Microsoft integration
- Use Microsoft Office applications to initiate voice calls and instant messages, and display
presence information of favorite contacts (Windows PC only)
- Use Outlook for scheduling conferences (invitees receive an e-mail invitation or Outlook
appointment that includes a link to the conference), playing and recording voice messages
(Windows PC only)

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 - Complement Skype for Business with enterprise telephony, content sharing, messaging
services and phone presence (Windows PC only)
- Complement Microsoft Teams with enterprise telephony services(Windows PC only)
 Google integration
- Select and click-to-initiate voice calls from Google Gmail, Google contacts and Google Chrome
web pages (Windows PC only)
- Use Google Gmail as an enterprise class platform for email, as well as an integrated platform
for voice messaging
[End of response]

7.3.2.6 OpenTouch Conversation for MAC users, available features

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][OpenTouch users - PC software applications –MAC
users]Can you provide a unified communications application, covering more than just
telephony services for Apple Mac users?

ALE International Response:

Mac users benefit from most of the OpenTouch

Conversation for PC features available, with the exception
of:

 Search for local contact (Microsoft Outlook)

 Share monitor during collaboration
 Remote desktop control
 Use integrated call control features of Plantronics, Jabra and Sennheiser audio devices, including
call answer, call end, volume control and synchronized mute
[End of response]

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7.3.3 Technical specifications
For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users -PC software applications –
OpenTouch Conversation for PC- Technical specifications]What are the hardware and
software requirements for your unified communications application for PCs and Macs?

ALE International Response:

Hardware and software specifications are as follows:

 Alcatel-Lucent OpenTouch platforms (OTMS), version 2.3 or later
 Microsoft Windows OS
- Windows 7 (32- and 64-bit)
- Windows 8 (32- and 64-bit) in desktop mode
- Windows 8.1 (32- and 64-bit) in desktop mode
- Windows 10 (32- and 64-bit) in desktop mode
 Microsoft Surface Pro tablet
 Apple Mac OS
- Mac OS X 10.10 (Yosemite)
- Mac OS X 10.11 (El Capitan)
- Mac OX X 10.12 (Sierra)
- Mac OS X 10.13 (High Sierra)
- Mac OS X 10.14 (Mojave)
- Mac OX X 10.15 (Catalina)
 Microsoft integration
- Office 2010, 2013, 2016 and 2019 applications (32- and 64-bit)
- Office 365 (if Office 2016 or later is deployed on the PC)
- Exchange 2010, 2013, 2016 and 2019
- Skype for Business 2015/2016 (32- and 64-bit)
Virtual environments:
OpenTouch Release 2.6 - VDI(Virtual Desktop Infrastructure) matrix
Microsoft RDS
Citrix 2016/2019 Microsoft RDS 2012/2012R2(5)/
VMWare Horizon 7.0 to 7.9 Citrix XenApp 7.9 to 7.19
XenDesktop 7.9 Virtual machine 2016/2019
to 7.19 based deployment Session based deployment
Desktop Application Desktop Desktop Application Desktop Desktop App
publication publication publication publication publication publication publication publication
RCC mode        
MS IM Provider        
MS Telephony Add-In (3)        
MS Conference Add-In (3)        
Document sharing (1)        
Desktop sharing (2)     Not supported   
Gmail integration        
Skype Integration  Not supported      Not supported
Teams Integration  Not supported      Not supported
Voip        
Windows Systray icon        
Search bar in the taskbar  Not supported   Not supported   Not supported
Key board hotkeys Select to Call (Fn)   (4) (4) Not supported   
Video (P2P, conference)        
(1) Drag and drop from the local filesystem to the OTC conversation windows is not supported
(2) Not possible to share the local desktop
(3) The Microsoft/IBM/Google software is started in the same VDI session
(4) By default Citrix clients don't handle any hotkeys. It requires a specific configuration.
(5) Hyper-V not supported for 2012/2012R2

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Audio
 Narrowband codecs (G.711 A-law/u-law, G.729 Annex A)
 Acoustic echo cancellation, packet loss concealment (PLC)
Video
 H.264/AVC codec profile 3.1
 HD video, 1280x720 at 30 fps
Security
 HTTPS
 SIP over TLS, Secure RTP, Secure RTCP
 Support for reverse proxy and SBC network elements
 LDAP/LDAPS and RADIUS authentications
 Single sign on (SSO) Kerberos
 SHA-2 support
Localization
 Brazilian Portuguese, Chinese (simplified), Chinese (traditional), Czech, Danish, Dutch, English,
French, Finnish, German, Hungarian, Italian, Korean, Norwegian, Polish, Portuguese, Russian,
Slovenian, Spanish, Swedish, Turkish.

Minimum PC requirements to properly run the application are as follows:

 CPU type (or use a compatible processor): Intel Core i3, dual-core
 Free physical memory dedicated to the application: 512 MB RAM (depending on the OS, at least
4 GB RAM are recommended for the machine)
 Hard disk with at least 256 MB of space available
 Display: 1024x768 min screen resolution
 Graphics Processing Unit (GPU): DirectX 11
- Ensure that your computer graphics adapter drivers are up to date (this will also prevent
memory consumption issues)
- DirectDraw Acceleration and Direct3D Acceleration must be enabled on your computer
 USB ports (2.0 min) for cameras and audio devices
 Telephony for Voice over IP: microphone and speakers, headset with microphone, or equivalent
device(s) - Refer also to the supported audio devices.
 Video: device supporting HD video 1280x720 at 30 fps
Note that touchscreen systems are not yet fully supported.

Most PCs will be running one or more other applications concurrently with OpenTouch Conversation.
How far your PC should exceed these requirements depends on how memory intensive the
applications (that you typically use) are. If you frequently use multiple applications concurrently that
are memory intensive, you should select a PC that has a faster processor and more RAM.

As with any application, the performance of OpenTouch Conversation is affected by the other
applications you are running concurrently. In this case, you will need a faster processor and more
RAM than the minimum specified.

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Performance:
 Voice over IP (VoIP) uses real time processing on your PC to transmit voice
communication. Nearly all other processes on a PC use sequential processing, meaning that
requests for system resources are processed as they become available. If resources are not
available to process VoIP actions, the quality of the communication degrades. Network
bandwidth availability can also have an impact on VoIP communications. The codecs used for
VoIP encoding can vary from using small packets for dialup connections with reduced voice
quality to using larger packets providing higher voice quality over broadband and high speed
connections.
If you experience problems with VoIP beyond configuration problems, most can be solved by a
system upgrade, or by using a PC with higher specifications. If you experience a delay when
performing call handling functions, you should increase the processor speed and/or RAM of your
PC. If you are unable to increase processor speed or RAM, your only recourse is to not run
memory intensive applications concurrently with OpenTouch Conversation.
 Video quality is limited by the quality captured by the camera. Also, make sure that the latest
driver for the camera is used. Other factors that impact video quality include:
- Bad network connectivity (use a connection with an upload speed of 384 kbps and a
download speed of 512 kbps for business-quality video)
- Packet loss and jitter caused by the network.
- Computer's processor and memory capabilities, and available resources.
[End of response]

7.3.4 Supported technologies for remote accesses

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users -PC software applications –
OpenTouch Conversation for PC- Technologies for remote accesses]How can you guarantee a
secured access to my corporate network for remote workers, using your unified
communications application for PCs?

ALE International Response:

Remote access to enterprise telephone and collaboration services requires:

 Authentication: to ensure that unauthorized people access enterprise resources
 Confidentiality: to ensure the confidentiality of data exchanged over Internet

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Several configurations can be implemented to provide those remote accesses for both corporate staff
and anonymous guests at the same time.
When off-site, company corporate users can be connected to the Enterprise network either through
network border elements [Reverse Proxy (RP) and Session Border Controller (SBC)] or via a VPN
connection.

Security constraints are implemented as follows:

 The Session Border Controller (SBC) is in charge of managing and securing signaling sessions and
media streams (audio and video) based on RTP or SRTP (encrypted media streams).
 A Reverse Proxy is in charge of managing all HTTP based sessions involved between remote users
and Telephone and UC&C services exposed by the OpenTouch solution.
 A VPN Gateway is an alternative solution, it provides a secure access to the enterprise private
network. It allows to connect remotely the NOE 3G EE deskphones 8008, 8018, 8028s, 8058s,
8068s and 8078s to the OXE Call server thanks to their embedded VPN client.

OpenTouch clients can access Telephony and UC&C services through a VPN Gateway, but they don’t
provide any VPN client.

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As of release 2.3, the OT SBC provides a Reverse Proxy capability (as an option) which consequently
secures data flows in addition to the media and signaling flows. This simplifies OpenTouch
deployment and prevents security interference with the existing customer Reverse Proxy (if
implemented).
[End of response]

7.3.5 Licensing model

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users -PC software applications –
OpenTouch Conversation for PC- Licensing model]What purchasing offers do you provide for
your unified communications application for PCs?

ALE International Response:

To benefit from the OpenTouch Conversation for PC application, the “OpenTouch Connection
universal client user option license” is required, in addition to the base user license
(OpenTouch™ Connection user license):
This option grants the right to use the OpenTouch Conversation for PC application along with the
mobile application.
Additional user options can also be ordered providing complementary features:
Voicemail (to benefit from voicemail and unified messaging services):
“OpenTouch Multimedia Services messaging user option license”
OPTIONS
Conferencing (for managing scheduled conferences with more than 3
participants):
“Conferencing user option license”

[End of response]

7.3.6 Microsoft integration

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users -PC software applications –
OpenTouch Conversation for PC- Microsoft integration]Does your unified communications
application for PCs integrate with Microsoft applications?

ALE International Response:

Several interoperability scenarios can be considered with Microsoft applications, depending on the
usages in collaboration, mobility and critical real-time communications such as business telephony:
 Company runs the Microsoft Office Suite and the vast majority of employees are task-driven,
working most of the time from the personal computer (PC). Key challenges are:
- Integration with the corporate directory.
- Unified messaging to store and access voice/fax messages through Microsoft
Outlook/Microsoft Exchange.
- Provide collaboration tools to improve productivity and efficiency through unified
communications.

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 Company has deployed Microsoft Skype for Business or Microsoft Teams for instant messaging
and presence, in addition to Microsoft Office. This is an extension of the previous category with
similar populations. Key challenges are:
- Continue using a desk phone for critical communications and control this device from the PC.
- Access to comfort telephony features such as forwarding, callback, inquiry call, escalate to
conference…
- Visualize other employees’ telephony presence (available with Skype for Business), whether
they are connected on their PC or not.

The OpenTouch deep integration into Microsoft Outlook (versions 2010, 2013, 2016 and 2019) is
made through Microsoft standard add-ins and provides essential features such as:
 Telephony and messaging services
 Conference scheduling
 Contact search

OpenTouch Conversation complements Microsoft Skype for Business collaborative workspace with
telephony services, messaging services and phone presence.
 Thanks to this client-based integration, organizations that have deployed Microsoft Skype for
Business for IM and Presence will benefit from Alcatel-Lucent Enterprise business telephony
extensive feature set and reliability, as well as comfortable audio on deskphones and wireless
phones.
[End of response]

7.3.6.1 Conference scheduling from Microsoft Outlook

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users PC software applications –
OpenTouch Conversation for PC- Conference scheduling from Microsoft Outlook]
Does your unified communications application for PCs allow to plan for conference from my
Outlook mail client?

ALE International Response:

Use Microsoft Outlook to schedule OpenTouch conferences. Invitees receive an e-mail invitation or
Outlook appointment that includes a link to the conference.

Figure 1 Conferencing scheduling add-in

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From the Calendar view, use the OpenTouch conference icon (this creates a new appointment) or
start creating an appointment and then click the icon:

Figure 2 OpenTouch conference

An Outlook reminder toast pops up to notify you of the meeting 15 minutes before it starts (join the
meeting via the OpenTouch Conversation Web application):

Figure 3 Join the OpenTouch conference

[End of response]

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7.3.6.2 Telephony and voice messaging from Microsoft Outlook
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users PC software applications –
OpenTouch Conversation for PC- Telephony and voice messaging from Microsoft
Outlook]Does your unified communications application for PCs allow to place phone calls
and listen to voice mail messages from my Outlook mail client?

ALE International Response:

Use Microsoft Outlook to:

 Click-to-initiate voice calls from contact cards and emails
 Click-to-play voice messages from emails
 Record and send voice messages

Figure 4 Telephony and voice messaging add-in

To call the sender of an email:

 Right-click the email and use the Call button (refer to the picture below)
 Or select the email and click the Call button in the Ribbon (Home tab)
 Or open the email and click the Call button in the Ribbon (Message tab)
Phone number to dial can be selected if several numbers are available (numbers are retrieved from
the Outlook Personal Folders or from the Exchange Global Address List).
User can also right-click the sender or any recipient of an email and call. The phone number to dial
can be selected if several numbers are available (numbers are retrieved from Outlook Personal
Folders).

Figure 5 Call from an email

To call from a contact card:

 Right-click the contact card and use the Call button (refer to the picture below)
 Or select the contact and click the Call button in the Ribbon (Home tab)
 Or open the contact card and click the Call button in the Ribbon (Contact tab)
Phone number to dial can be selected if several numbers are available in the contact card.

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 Figure 6 Call from a contact card

To play a voice message received via an email (when using the unified messaging store based on the
email server):
 Right-click the message and use the Play button (refer to the picture below)
 Or select the message and click the Play button in the Ribbon (Home tab)
 Or open the message and click the Play button in the Ribbon (Message tab)

Figure 7 Play a voice message received in an e-mail

Use the Record button (when creating a new mail, when replying to or forwarding an e-mail) to add a
voice message (.wav file) to an e-mail:

Figure 8 Record and send voice messages

[End of response]

7.3.7 Additional documents

More details of OpenTouch Conversation for PC are provided in the following documents (use the
latest editions):
 OpenTouch Conversation for PC - Release 2.6 Product Presentation
 OpenTouch Conversation for PC - Release 2.6 User Manual (available in English, French, German,
Portuguese and Spanish)
 OpenTouch Conversation Applications Datasheet, April 2020 edition
 OpenTouch Suite for MLE Feature List and Product Limits – Release 2.6
 OpenTouch Client Administrator Manual – Release 2.6

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7.4 OpenTouch Conversation for PC One
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - freemium client ] Do you provide a
free client offering rich telephony services to all enterprise users?

ALE International Response:

• The OpenTouch Conversation for PC One is the OpenTouch

freemium client for computers, that provides essential UC
elements such as presence, instant messaging, document
presentation and exchange, besides phone device control.
• It is available for all enterprise users, registered on the
OpenTouch. There is no dedicated license to access the
application (by default, it is included in OpenTouch user
licenses).
• It also provides a smooth evolution path. Upgrades are achieved
by a change in user licenses, avoiding the need for application
re-installation.

[End of response]

7.4.1 Benefits
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - freemium client applications
benefits] Can you briefly detail the advantages of your a free client offering rich telephony
services, if any?

ALE International Response:

Your freemium client to access OpenTouch experience

Foster wider UC Easy to use, elegant and freemium client, which provides everyone with
adoption across the UC essentials: from a contacts favorite list with instant messaging,
enterprise telephony presence, click to call, to peer-to-peer collaboration.

Reduced TCO Deployment and update is made as with OT Conversation for PC. When a
user wants to use the full version, you only need to update the license for
the OpenTouch. There is no need to reinstall the application, which
alleviates the IT department workload.

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 Your freemium client to access OpenTouch experience

Wider addressable OT Conversation for PC One is available for MAC and Windows surface
market PRO besides Windows PCs.

Cater for the OT Conversation One is available in Arabic, Catalan, Chinese-Simplified,

languages in use in Chinese-Traditional, Czech, Danish, Dutch, English (British and American),
your company Finnish, French, Canadian French, German, Hungarian, Italian, Korean,
Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish.

[End of response]

7.4.2 Features
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - freemium client applications -
features] What are the main features of your free client offering rich telephony services to all
enterprise users (if providing any)?

ALE International Response:

• A favorite list allows to manage the list of favorite contacts

- Basic phone controls are provided:
- Users can select which device must be their current
phone, which can be their mobile phone or home phone
- Calls can be made from the favorite contacts or by a
search or by typing a number in the dialing field,
- They can be released from OTC PC One, even if
undergoing on another device.
- Incoming calls can be forwarded to your voice mail
- Display and modify your presence (telephone and
instant messaging) and see who is available among your
contacts
• Access all the directories addressed by OpenTouch
• Instant messaging can be combined with peer-to-peer
collaboration and provide web presentations and file
transfers

7.4.3 Licensing and technical requirements

The application is available for all types of users, any OpenTouch or OmniPCX Enterprise telephone
device can be monitored. No specific license is required and no specific user configuration must be
performed.
If the “conferencing” option is available, it allows to schedule conferences using the same wizard as
with the OTC PC.
[End of response]
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8 Web client applications
8.1 OpenTouch Conversation for Web
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - OpenTouch Conversation for web]
Can you provide access to internal multimedia conferences from a simple web URL?

ALE International Response:

The OpenTouch Conversation for

Web application (OTC Web) is a
lightweight conferencing tool.

It creates a productive and easy-

to-use meeting experience that
fosters real-time team
collaboration. Guests can join
meetings quickly and effortlessly
without a myriad of complicated
instructions and procedures.

Designed for simplicity and ease of

use, with OTC Web your meetings
start on time, without distractions.

The meeting owner can easily

schedule and manage OpenTouch
conferences from Microsoft
Outlook.

[End of response]

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8.2 Benefits
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - OpenTouch Conversation for web
benefits] Briefly detail the main advantages of external accesses to multimedia conferences
from the web (if providing any)?

ALE International Response:

Productivity increase Easy to use, elegant and powerful application to interact between groups,
and less travel costs with your customers and partners, while reducing travel costs and
employee downtime.

HTML5 for Ensures open and easy access with support for the four most popular
compatibility with any browsers. Rich features and capabilities without plug-ins or add-ins, and so
internet access welcomes users with PC, Mac, and tablets.

Reduced conference Computer call based on the WebRTC technology dramatically reduces the
costs costs of conferences, because users rely on VOIP on their computer
instead of the standard PSTN access.

Effective services to Improves productivity with support of the most popular and common
foster collaboration document formats for web presentation and annotations, besides screen
sharing.

Immediate speaker Avoids confusion, speaker identification is provided by displaying identity

identification based voice-activity.

Private Enables private and public communications during meetings, with public
communication group chat and sidebar chat sessions.
channel

High security level Password protected meetings reinforce confidentiality, communications are
encrypted with SSL.

[End of response]

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8.3 Features
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - OpenTouch Conversation for web
features] Detail the available features of your multimedia conference web client (if any)?

ALE International Response:

The OpenTouch Conversation for Web welcomes any conference participant whether this person is a
company employee (with or without an OpenTouch account), or an external participant.

You can be invited, according to the meeting owner’s choice, as “meeting leader” or “meeting
participant”:
 The meeting leader has access to capabilities that are not granted to a meeting participant:
- Control the attendees: mute someone, mute all, promote, drop a participant.
- Control the presentation: upload a document, start a presentation or share a screen, change
pages, annotate a presentation.
- Add a participant on-the-fly.

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Note that meeting “leaders” can be from outside the company, offering a complete collaboration
solution when working with vendors, partners, and other external parties. This is a definite
competitive advantage.

The main features of OpenTouch Conversation for

Web are:
 Joining the conference:
- Anonymous user connection is allowed – from
within or outside the company
- Each participant can upload a picture or select
an avatar
- The conference is password protected
- Dial in or get called back using a telephone or
computer (WebRTC)
 Share and view
- View a shared desktop
- Share a document (presentation)
- Upload and download documents
- View the conference in full screen
- Display a mosaic preview
- Annotate documents with lines, colors, shapes, and use a laser pointer

 Conference controls
- Mute yourself or others (if conference leader)
- Drop a participant (if conference leader)
- Drop all participants (if conference leader)
- Promote a participant to leader (if conference leader)
- Identify the active talker

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 Chat
- Instant Messaging: public chat, sidebar chat(s)
- Use emoticons if desired

 Miscellaneous
- Easy to use, guided tour for first time users
- Conference information provided on screen, including
duration, subject, and owner

[End of response]

8.4 Technical specifications

For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - OpenTouch Conversation for web
features technical specifications] Indicate the hardware and software requirements for your
multimedia conference web client (if any)?

ALE International Response:

 Alcatel-Lucent OpenTouch platforms (OTMS) version 2.3 or later

 Supported browsers
- Apple Safari (Mac OS)
- Google Chrome
- Microsoft Internet Explorer (version 10 minimum)
- Mozilla Firefox
- Microsoft Edge – Chromium based version
Please note that WebRTC is only supported with Chrome, Firefox and Microsoft Edge –
Chromium.

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 Most of the popular document formats can be shared and presented with OTC Web, this includes:
- Adobe .pdf
- Device Independent Bitmap .bmp
- GIF Graphics Interchange Format .gif
- JPEG Joint Photographic Experts Group.jpg
- PNG Portable Network Graphics Format .png
- Microsoft PowerPoint, Excel and Word (the optional DCS component for the OpenTouch
platform is required to translate native Microsoft Office files)
 Any kind of file can be made available for participants to download, as an attachment to the
meeting.
 Security
- HTTPS
- Password protected meetings – when scheduling, specify audio and web passwords
 Localization
- Brazilian Portuguese, Chinese(simplified and traditional), Czech, Danish, Dutch, English,
French, Finnish, German, Hungarian, Italian, Korean, Norwegian, Polish, Portuguese, Russian,
Slovenian, Spanish, Swedish and Turkish
[End of response]

8.5 Architecture overview for external guest accesses

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users -OpenTouch Conversation for web
features architecture] - Topologies] How can your multimedia web client integrate into my
network topology?

ALE International Response:

Remote access to enterprise telephone and collaboration services requires:

 Authentication: to ensure that unauthorized people access enterprise resources
 Confidentiality: to ensure the confidentiality of data exchanged over Internet

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External guest users are connected to the enterprise network through network border elements
located into DMZ (Reverse Proxy and Session Border Controller).

These security constraints are implemented as follows:

 The Session Border Controller (SBC) is in charge of managing and securing signaling sessions and
media streams (audio and video) based on RTP or SRTP (encrypted media streams).
 The Reverse Proxy is in charge of managing all HTTP based sessions involved between external
guest users and Telephone and UC&C services exposed by the OpenTouch solution.

[End of response]

8.6 Ordering
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - OpenTouch Conversation for web
features licensing]
What are the purchasing offers for your conference web client application (if any)?

ALE International Response:

The OTC Web is part of the OpenTouch platform and does not require a specific license to join a
meeting. To access a meeting, click the meeting invitation URL.
However, scheduling conferences requires a license, for conferences to be launched and managed
from the OpenTouch Conversation for PC or from the OpenTouch Conference plug-in for Microsoft
Outlook.
 User Option completing OpenTouch user license with Conferencing services.
[End of response]

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9 Mobile applications
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Mobile applications - Overview]
Which typical smartphones and tablets can you integrate to my corporate telephone and
multimedia services?

ALE International Response:

Mobile applications ensure seamless interactions across multiple media, devices and participants. The
apps, specific for smartphone and tablets, make it possible to either use an advanced softphone, for
a smooth transition between a physical telephone device and its soft counterpart, or rely on a
multimedia oriented interface, facilitating the organization of collaborative tasks.
The available mobile applications, according to your selected communication server are:

Applications OmniPCX Enterprise OXE + OTMS

alone
(*)
“OpenTouch Conversation” iPhone
n/a
application Android smartphone
(**)
“IP Desktop Softphone” Android smartphone n/a
application Android tablet

(*)
For the list of supported devices, please refer to the Device White List available on the ALE
International Business portal.
(**)
For the list of supported devices, please refer to the Services Applications Compatibility Matrix
available on the ALE International Business Portal.
[End of response]

For Golden RFP; For Solution handbook

[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Mobile applications - licensing]
What are the purchasing offers for your smartphone applications?

ALE International Response:

To benefit from the OpenTouch Conversation application whatever the platform (iPhone or Android
smartphone), the following license is required in addition to the base user license (the OpenTouch™
Connection user license):
 “OpenTouch Connection universal client user option license”
Note that this option grants the right to benefit from the Connection experience and clients on
Smartphone and PC platforms with a single option license.

Additional user options can also be ordered providing complementary features:

 N-party conferencing user option (for creating meetings and managing scheduled conferences
with more than 3 participants)
 Voice messaging user option (to benefit from voice mail and unified messaging services)
 Fax (for sending and receiving fax messages via Microsoft Outlook or a web application)
[End of response]

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9.1 OpenTouch Conversation for smartphone
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Smartphone Software applications]
Do you offer any smartphone app that can integrate to the corporate network?

ALE International Response:

OpenTouch Conversation for smartphone leverages what users love most – their own devices.
OpenTouch Conversation gives users choice and control over how they communicate, in whatever
media, from any location or device. OpenTouch Conversation for smartphone sets a new standard
when it comes to user experience, with:
• Richness (all-in-one, fully featured)
• Elegance (consumer-grade ergonomics)
• Immediacy (instant, full control)

OpenTouch Conversation for smartphone implements the features and flexibility of the OpenTouch
Suite through popular smartphones. Use gestures to place calls, retrieve messages and shift easily
from a phone call or IM to a multi-party conversation. Join conferences in one click, enjoy Visual
VoiceMail ergonomics, and define & select your call routing profiles and greetings to meet current
location and availability.
[End of response]

9.2 Benefits
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Smartphone Software applications]
List the main advantages of your applications for smartphones (if any).

ALE International Response:

 Compelling and thoughtful user experience that encourages use, fosters staff communications
and facilitates rich and frequent conversations
 Reduced enterprise communication expenses through the use of Wi-Fi or 4G/3G data connectivity
for telephone calls and conference calls (VoIP)
 Improved collaboration and increased efficiency with streamlined evolution of business
conversations to include multiple parties, persistent conversations and conferencing on the move
 Boosted productivity and reduced costs with quick access to business communication features
anywhere
 Faster and more efficient contact for employees, all having a single business identity across
multiple devices
 Guaranteed employee efficiency with a full set of notifications (voice message, missed call,
scheduled conference alert, chat)
 Saved time with presence indicators, showing clearly when a favorite contact is available and
which is the best means of communication at a given time
 Secured access to the enterprise with a reverse proxy, HTTPS and Session Border Controller
support
[End of response]

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9.3 OpenTouch Conversation for smartphone - Available features
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Smartphone Software applications
available features] Provide a quick list of the features available on your applications for
smartphones (if any).

ALE International Response:

 Single contact identity

- One phone number across multiple devices
 Built-in VoIP software and phone control
- Use your computer or smartphone to make a call on the go.
Trigger a call on smartphone from your computer.
 Be reachable on all devices through one-number and PBX advanced call distribution such as
hunting group support
 Profile
- Power business users
- Vertical markets [Android smartphone as single device, pure softphone (no SIM card)]
 Platform
- Android and iOS
 Required license
- Universal
 Multimedia conversations
- Use voice and chat in a conversation
- Multi-party conversations
 Mobility everywhere
- Maintain a single business identity by using one phone number across multiple devices
- Secure access to corporate infrastructure
- VPN-less access over the Internet (requires a HTTP Reverse Proxy)
- VPN-less VoIP over the Internet (requires OpenTouch Session Border Controller)
- Fallback to GSM mode ensuring ‘basic make/receive call' high availability
 Contacts
- Search for corporate contacts
- Search for local contacts
- Advanced search based on contact’s attributes
- Add (remove) a contact to (from) a favorite list
- Control your privacy and decide who can see your presence information and who can chat
or collaborate with you
 Instant messaging and presence
- Chat securely with corporate colleagues
- Multi-party chat sessions
- See the real-time availability of your OpenTouch colleagues, and identify what type of
communication is most appropriate
- Set your presence status
 Meetings
- Schedule meetings
- Use audio and chat
- List the connected participants
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  Voice capabilities
- Use voice over IP
- Voice over IP quality indicator
- Voice over IP audio level boost for noisy environment
- Place and release calls
- Manage incoming calls (answer, divert) and use other traditional telephony features such
as callback request, call transfer, call merge, DTMF, call forwarding, call voicemail system,
hold call, retrieve call, or mute (unmute) audio
- Move conversations between devices with a single click including action via QR code or
NFC tag (Android)
- 3-party conference calls
- Audio recording
- Manager Assistant based on OXE services (for manager only)
- Hunting group (login/logout). The call is presented to all selected devices
- Group supervision (login/logout)
 Conversation history
- Unified history log
- See past conversations, active conversations and meetings in a single view
- Delete and filter events
 Notifications
- Check new voice messages, missed calls, callback requests and instant messages
 Visual voicemail
- Display and manage voice messages as easily as email using a visual voicemail interface
that allows messages to be selected, played or deleted in any order
 Voicemail greetings management
- Allow to manage the voicemail greetings from OTC app. Always provide callers the
appropriate welcome message (Android)
[End of response]

9.4 OpenTouch Conversation for iPhone

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Smartphone Software applications
- iPhone] How do I get your app for iPhone?

ALE International Response:

IPhone users can download the application from the Apple Store
(https://itunes.apple.com/fr/app/opentouch-conversation-
plus/id1298599377 ). Once downloaded, the app must be installed and
access must be allowed to information stored on your device, such as
contacts, photos, camera, microphone, device ID, Wi-Fi and Bluetooth
connection information. As with any other app, you need to approve the
end user license agreement before you open OpenTouch Conversation.
For easier provisioning, your credentials, the public and private FQDNs can
be added via the corresponding QR code.
[End of response]

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9.4.1 Features

9.4.1.1 Interface and capabilities

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Smartphone Software applications
– iPhone features] Describe the settings and interface of your app for iPhones (if any)?

ALE International Response:

The integration of Apple CallKit framework has significantly improved the user experience.

CallKit lets VoIP app integrate tightly with the native iPhone UI. When an incoming VoIP call is
presented while the app is in background mode, thanks to CallKit integration, you can answer it
without unlocking. You can manage the call either from the native UI (no action requested) or from
OTC app itself (tap OpenTouch+).

During this VoIP OTC call, you could receive a personal call. CallKit integration lets you prioritize any
of those two calls. Now you can choose to accept the call and end the current call, accept the call
and place the current call on hold, or decline the incoming call and send it to voicemail.

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The interface of OpenTouch Conversation provides immediate access to all available functionalities.
Icons are standard or immediately understandable, to ease the comfort of users.

Pick up a call that currently makes your deskphone ring or specify call
routing for your next incoming calls.

In the same manner select your

presence status, so that other users
instantly know if they can reach you
without interrupting you in the
middle of a meeting or some other
urgent task that cannot be
postponed.

Modify your user information:

avatar, colleague, personal mobile
and home phone numbers from the
related tab.

From the settings page, select the notifications you want to get.
You may want to rely on your iPhone’s native settings.
Advanced settings are also available to end users but should only be modified under the control of
the enterprise system administrator.

From the app home page, access a detailed and visually

attractive call log, which lists your communication
history.
Details of each conversation, instant message
exchanges, voice messages are clearly displayed after
tapping the exchange you want to review.
Filter your unread/unheard exchanges.

Your contact list is also accessible from

the home page and a tap on an item
displays past conversations, contact
information, which you can complete, if
desired.

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 Still you can dial any number, from the native phone app or OpenTouch
Conversation, to reach a party, that can be later added to both your local
contact list and your favorite list, if need be. You may also want to start another
phone call, while already in conversation with a first party. From then on, you
may switch from one party to the other or start a three-party conference.

If using multiple devices, you can switch current calls from your iPhone to any
internal deskphone through QR code. This can prove particularly useful, when
switching the call to a meeting room deskphone for more comfort or in case of
poor cellular network coverage.
Instant messaging allows escalation from a two-party exchange, by adding new
participants and exporting this conversation to an e-mail when useful.

Access to your voice mail is as easy as the rest: a single tap on the self-
explanatory icon opens your voice mail page, from which you can play,
pause, or delete your existing voice messages, listen to them again, use the
cursor to go back to earlier or forward to later in the same message.
At any time, you can record a different greeting message, or change your
password.

Meetings and conferences are recorded in the

same manner. The view shows your planned
conferences to come, as well as their type.

Creating a meeting is intuitive and provides

the option to make it scheduled or
reservationless.

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Flexibility is ensured and you can decide to invite a party at the last
minute or after your meeting has started by pushing the meeting details
via email.

If using an Apple Watch, by default, notifications are set up to mirror

your iPhone settings. If your iPhone is unlocked, notifications are sent to
your iPhone, instead of your Apple Watch.
If your iPhone is locked or asleep, notifications are sent to on your Apple
Watch, unless it is locked with your passcode.

9.4.1.2 Switching telephone devices while in conversation

OpenTouch Conversation makes it possible to switch calls from your iPhone to any internal
deskphone, according to your immediate needs.
Switching devices Means of access

Route audio to any internal deskphone Scanning a QR code

Cancel <route audio to any internal deskphone> Scanning the same QR code
Periodic reminder to unroute calls One-hour period
Switch active audio from your smartphone to any internal
Scanning a QR code
deskphone

[End of response]

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9.4.2 Topologies
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Smartphone applications -
Topologies] How are smartphone applications integrated into your network topologies?

ALE International Response:

[End of response]

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9.5 OpenTouch Conversation for Android smartphone
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Smartphone Software applications
Android] How do I download your app for Android smartphones (if any)?

ALE International Response:

Android smartphones users can download the application from the Google
Play Store
(https://play.google.com/store/apps/details?id=com.alu.myic.opentouch&hl=en).
Once downloaded, the app must be installed and access must be allowed
to information stored on your device, such as contacts, photos, camera,
microphone, device ID, Wi-Fi and Bluetooth connection information. As
with any other app, you need to approve the end user license agreement
before you open OpenTouch Conversation.
For easier provisioning, your credentials, the public and private FQDNs
can be added via the corresponding QR code.
[End of response]

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9.5.1 Features

9.5.1.1 Interface and capabilities

For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][ OpenTouch users - Smartphone Software applications
– Android features] What kind of settings and interface your app for Android smartphones
offer (if any)?

ALE International Response:

The interface of OpenTouch Conversation provides immediate access to all available functionalities.
Icons are standard or immediately understandable, to ease the comfort of users.

Pick up a call that currently makes your deskphone ring or specify call routing
for your next incoming calls

In the same manner select your

presence status, so that other users
instantly know if they can reach you
without interrupting you in the
middle of a meeting or some other
urgent task that cannot be
postponed.

Modify your user information: avatar,

colleague, personal mobile and home
phone numbers from the related tab.

From the settings page, select the notifications you want to

get. Advanced settings are also available to end users but
should only be modified under the control of the enterprise
system administrator.

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 From the app home page, click the clock icon to display a detailed
and visually attractive call log, which provides access to your
communication history.
Details of each conversation, instant message exchanges and voice
messages are clearly displayed after tapping the exchange you
want to review.
Filter your unread/unheard exchanges.

Your contact list is also accessible from the

home page and a tap on an item, displays
past conversations, contact information,
which you can complete, if desired.

Still you can dial any number, from the native phone
app or OpenTouch Conversation, to reach a
party, that can be later added to both your local contact list and your
favorite list, if need be. You may also want to start another phone
call, while already in conversation with a first party. From then on,
you may switch from one party to the other or start a three party
conference.

If using multiple devices, you can switch current calls from your
deskphone to your Android smartphone or from your Android
smartphone to any internal deskphone with an NFC sticker, or QR
code. This can prove particularly useful,
when switching the call to a meeting room
deskphone for more comfort or in case of
poor cellular network coverage or dealing
with sensitive information, which you do not
want others to hear about and for which your
smartphone allows the necessary privacy.
Instant messaging allows escalation from a two-party exchange, by adding
new participants and exporting this conversation to an e-mail when useful.

Access to your voice mail is as easy as the rest: a single tap on the self-
explanatory icon opens your voice mail page, from which you can play,
pause, or delete your existing voice messages, listen to them again, use the
cursor to go back to earlier or forward to later in the same message.
At any time, you can record a different greeting message, or change your
password.

Meetings and conferences are recorded in the same manner. The view shows your planned
conferences to come, as well as their type.

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Creating a meeting is intuitive and provides the option to make it scheduled or reservationless, with
or without recurrence (daily, weekly or monthly).

Flexibility is ensured and you can decide to invite a party at the last minute or after your meeting has
started by pushing the meeting details via email.

If using an Android Wear Watch, OpenTouch Conversation can send notifications of incoming calls to
it, allowing you to respond from the watch, via Bluetooth.

9.5.1.2 Switching telephone devices while in conversation

OpenTouch Conversation makes it possible to switch calls from your Android smartphone to a
deskphone and vice-versa, according to your immediate needs.

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 Switching devices Means of access

Scanning a QR code
Route audio to any internal deskphone
Reading an NFC tag
Scanning the same QR code
Cancel <route audio to any internal deskphone>
Reading the same NFC tag
Periodic reminder to unroute calls One-hour period

Switch active audio from your smartphone to any internal Scanning a QR code
deskphone Reading an NFC tag
Switch active audio from your deskphone to your smartphone Reading an NFC tag

[End of response]

9.5.2 Topologies
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][Smartphone Software applications – Android -
Topologies] How are smartphone applications integrated into your network topologies?

ALE International Response:

[End of response]
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9.6 IP Desktop Softphone
9.6.1 IP Desktop Softphone for Android
OpenTouch Conversation application for Android smartphone
https://play.google.com/store/apps/details?id=com.alu.myic.opentouch&hl=en
For Golden RFP for Solution handbook
[SO: OXE PURPLE R100][Smartphone Software applications- Android] Can you offer a
specific desktop softphone for an Android smartphone?

ALE International Response:

The IP Desktop Softphone is a voice telephony application installed on an Android OS.

This fully-integrated solution enhances smart devices with the same telephony
features as a standard deskphone. The application emulates an 8068s Premium
DeskPhone. It is quick and easy to install. This application makes it transparent for
remote workers to phone and to be called, as long as they are connected to their
network using their company VPN. The IP Desktop Softphone for Android is available
from the Google Play Store. The installation file can also be downloaded from the
Business Portal to be used from a MDM or for a full control of the deployment.
[End of response]

9.6.2 Benefits
For Golden RFP for Solution handbook
[SO: OXE PURPLE R100][Smartphone Software applications- IP Desktop Softphone for
Android- Benefits] What are the key benefits and features of your desktop softphone for
Android smartphones?

ALE International Response:

 Fully-integrated telephony solution

 Quick and user-friendly access to telephone facilities
 Help businesses optimize their employee’s productivity
 Premium Deskphone user experience for fast adoption
 Easy integration of remote and home workers
 Carbon footprint reduction
 Communications, connectivity and hardware costs control

9.6.3 Features
 VoIP protocol provides all 8068s Premium Deskphone telephony features for Android
Smartphones
 Available off-site anywhere the user is able to connect the customer IP network via a
company VPN (works on Ethernet, Wi-Fi, 3G/4G cellular)
 Available on-site on wired Ethernet connection or Wi-Fi
 Suitable in both Business and Contact Center environments
 G.711 and G.729 codecs are supported
 Similar display and keys to the Premium DeskPhones
 Desk sharing is supported

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  Horizontal/vertical flip and horizontal full screen on the smartphone
 Compatible with CTI applications (ex: a Toolbar)
 QoS Level 3 IP TOS / DSCP
 Up to 15 different ring tones
 On boarding features for visitor using QRcode or email invitation
[End of response]

9.6.4 Topology
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][Smartphone Software applications – IP Desktop
Softphone for Android-] Can your desktop softphone for Android be used by mobile workers
as well as deskbound workers?

ALE International Response:

The IP Desktop Softphone can be used inside the company by deskbound workers, but also by
remote employees, anywhere the user can connect to the company IP network via a Virtual Private
Network (works on Ethernet, WiFi, 3G/4G cellular).

[End of response]

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10 Tablet applications
10.1 IP Desktop Softphone for Android tablet
For Golden RFP for Solution handbook
[SO: OXE PURPLE R100][Tablet Software applications- IP Desktop Softphone for Android
and tablet] Can you provide a softphone for tablets?

ALE International Response:

The IP Desktop Softphone is a voice telephony application installed on a user’s Android tablet. This
fully-integrated solution gives smart devices the same telephony features as a desk phone as it
emulates an 8068s Premium DeskPhone. The application is quick and easy to install. This application
makes it transparent for remote workers to phone and to be called as long as they are connected to
their network using their company VPN. The IP Desktop Softphone is available on the Google Play for
Android devices. The installation file can also be downloaded from the Business Portal to be used
from a MDM or for a full control of the deployment.

[End of response]

10.2 Benefits
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][Tablet Software applications- IP Desktop Softphone for
Android tablet- Benefits] What are the key benefits and features of your softphone for
tablets?

ALE International Response:

 Fully-integrated telephony solution

 Quick and user-friendly access to telephone facilities
 Help businesses optimize their employee’s productivity
 Premium DeskPhone user experience for fast adoption
 Easy integration of remote and home workers
 Carbon footprint reduction
 Communications, connectivity and hardware costs control

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10.3 Features
 VoIP protocol provides all 8068s Premium Deskphone telephony features on Android tablets
 Available off-site anywhere the user is able to connect to the company IP network via a
company VPN (works on Ethernet, Wi-Fi, 3G/4G cellular)
 Available on-site on wired Ethernet connection or Wi-Fi
 Suitable in both Business and Contact Center environments
 G.711 and G.729 codecs are supported
 Similar display and keys to the Premium Deskphones
 Desk sharing is supported (except on Android devices)
 Horizontal/vertical flip and horizontal full screen
 Compatible with CTI applications (ex: a Toolbar)
 QoS Level 3 IP TOS / DSCP
 Up to 15 different ring tones
 On boarding features for visitor using QRcode or email invitation
End of response]

10.4 Topology
For Golden RFP; For Solution handbook
[SO: OXE PURPLE R100 – OT 2.6.1][Tablet applications – topology] Can your desktop
softphone for tablets be used by mobile workers as well as deskbound workers?

ALE International Response:

The IP Desktop Softphone can be used inside the company by deskbound workers, but also by
remote employees, anywhere the user is able to connect the company IP network via a Virtual
Private Network (works on Ethernet, WiFi, 3G/4G cellular).

[End of response]

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More details
 For more details about prerequisites, limits and restrictions, please refer to the Technical
Datasheet posted on the Enterprise Business Portal.
 Please refer to the MLE_CrossCompatibility document available on the ALE International
Business Portal for all questions about software compatibility.

END OF DOCUMENT

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