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Alcatel-Lucent Hybrid Cloud Communications
Standard Offer
Chapter 10 - API Openness
October 2021 Offer - Ed.1 with October 2021
Golden RFP
Ref.: ENT_MLE_036377EN
ALE International All Rights Reserved © ALE International 2021
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and to the maximum extent permitted.
In the interest of continued product development, ALE International reserves the right to
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without notice or obligation.
Who Should Use this Document?
As an introductory offer, this document can be used by ALE International vendors,
clients, partners and associates involved with the implementation of ALE International
systems.
This standard offer is the reference document including tags
and questions for Golden RFP.
(to remove all text formatted with a specific MS Word style
(Golden RFP questions and answers), select one word in such a
format, click the icon for Editing in the MS Word ribbon and
select the option Select all text with similar style, then press
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Table of contents
1 Openness and Application Programming Interfaces (APIs)_______________________________4
1.1 Overview__________________________________________________________________________4
1.2 API listing_________________________________________________________________________5
1.3 SIP for end-points___________________________________________________________________6
1.4 SIP for carriers (SIP trunking)__________________________________________________________7
1.5 Standards_________________________________________________________________________7
1.6 Open Web services__________________________________________________________________8
1.7 Example of integration with APIs______________________________________________________9
1.8 Native calendar and directory integrations______________________________________________9
2 Ecosystem of certified solutions (DSPP)_____________________________________________10
2.1 Certified applications (ISV)__________________________________________________________11
2.2 Certified hardware (IHV)____________________________________________________________11
2.3 SIP certified carriers________________________________________________________________11
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1 Openness and Application Programming Interfaces
(APIs)
1.1 Overview
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] How can I enable my business line
applications with ALE communication & management services?
ALE International Response:
All customers are different and have different needs of integration with their business
processes or applications. They can create unique solutions, specially tailored for their
business and work habits. These customized solutions drive effective communications,
accelerating business innovation, but they also enhance customer satisfaction.
ALE International offers a large range of Application Programming Interfaces (APIs), to
enable customers and partners to build integrated communications solutions adapted for
the specific needs of different enterprises.
These APIs provide a full set of services, ranging from telephony/call control to Contact
center and vertical applications (PMS or other) interfaces, providing a way to create
valuable integrations such as click-to-call, CRM integrations, centralized management
or specialized/vertical collaboration applications.
ALE flagship API platform called
“OmniPCX Open Gateway” (O2G)
provides telephone, management and
analytics REST APIs in an easy to use
package, through a standalone
application that simplifies vertical
integration and development of customer
centric services, from third party partners
or end-customers. Next to this standalone
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application, a built-in DOCKER engine lets
you host your business rules and micro
services, relying on O2G APIs, on mission
critical environments.
[End of response]
1.2 API listing
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] List the public APIs in your offer.
ALE International Response:
O2G (OmniPCX Gateway) is the future proof API platform.
O2G provides the following services:
Authentication : to be authenticated by the system
Session management : to open, keep alive or close a session
User information : to get user information
Subscription management : to subscribe to notifications, including Webhook to start a
third party process.
Call control : to allow actions related to the telephony (call control &
monitoring)
Directory search : to allow actions related to the phone book
Route management : to allow actions related to the routing
Communication log : to allow actions related to the call history
Event summary : to retrieves main counters of the user's event log
Maintenance : to retrieve information about the system state
Messaging : to allow actions related to the OXE 4645 voice mail
Management : to create/read/update/delete any object in the OXE model
Phone set Programming : to manage device states & programmable keys
Analytics : to retrieve APIs usages & OXE PBX incidents
Call Center Agent : to manage Agent states (including intrusion from supervisor)
Call Center RSI : to allow action on RSI points (perform a route selection, collect
digits, play a voice guide)
For more information, see: https://api.dspp.al-enterprise.com/o2g/#feat05
However, former public APIs are still available (in sustaining mode):
Telephony
Verticals Contact Center Management Analytics
& Collaboration
OT Rest API PMS (ALE Hotel TSAPI XML OT (private) CDR (on the fly)
Link)
CSTA MGS SDK CCTI (CCA) 8770 Open API VOIP (on the fly)
TAPI Call Manager WMI (CCS) OT SBC API SNMP
TSAPI OPR (Recorder) RTI (CCS) Ticket Collector
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(8770)
IP/TDM DR Link SNMP Proxy
(8770)
VPS
SIP & SIP
trunking
QSIG
Alarming /
Notification
Paging
4059EE
Infocenter
XML IP Touch
More information on each API is available at: https://api.dspp.al-enterprise.com/api-list/.
[End of response]
1.3 SIP for end-points
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] Can I integrate my existing SIP telephone
sets to your communication system?
ALE International Response:
The Session Initiation Protocol (SIP) is a simple, open protocol that enables new
multimedia applications for voice, data and video. OmniPCX Enterprise handles SIP
phones the same way as any other proprietary sets, providing powerful features,
including telephony services (multi-line, supervision, twin sets, manager/assistant, hotel
and hospitality specific applications, group calls, etc.); use of prefix (forward,
substitution, wake-up, etc.); CSTA monitoring, etc.
[End of response]
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1.4 SIP for carriers (SIP trunking)
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] Can I rely on SIP at no extra cost with your
offers?
ALE International Response:
SIP trunking can be used for both private trunking (that is third party server connection)
and public trunking towards providers (IP trunking).
Standardized protocols require interoperability testing and certification, as vendors
may implement the standard with slight differences. SIP was standardized at the IETF
(http://datatracker.ietf.org/wg/sip/charter/). ALE International implements the SIP
trunking guidelines provided by industry forums such as SIP Connect
(http://www.sipforum.org/sipconnect).
ALE International contributes to the bodies for standards and industry forums, and is
deeply committed to work with Service Providers all over the world to connect small- and
medium-sized businesses (SMBs) as well as large enterprises to SIP networks.
A list of SIP service providers, currently offer SIP trunking, certified for OpenTouch™ and
OmniPCX™ Enterprise are listed are listed in a specific regularly updated Technical
Bulletin: TC2005 (see: https://businessportal2.alcatel-lucent.com/TC2005en).
[End of response]
1.5 Standards
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [API - Web Services - Standards] What
technology standards do you use for your APIs?
ALE International response
ALE International products and APIs are compliant with the latest standards and
technologies, including:
RESTfull/JSON
XML/SOAP/WSDL
SIP/SIP-TLS/SRTP
HTTP/HTTPS
CSTA
TAPI
TSAPI
QSIG
SNMP
LDAP
RADIUS
IMAP4
In addition, OpenTouch supports open and industry standard audio codecs (G722, G711
µ/A, G.729A, G.723, OPUS) and video codecs (SD/HD: H.264/AVC, H.263 (for legacy
interoperations) ensuring state-of-the-art and interoperability with different ecosystems.
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[End of response]
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1.6 Open Web services
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] [API - Web Services] Does your offer include
web services so that I can develop further applications and customize the
system?
ALE International Response:
Web services are essential building blocks for distributed computing on the internet. Web
services provide the link between the world of telephony and that of the web, connecting
ALE International communication services to customer business applications.
In the current OpenTouch solutions, two sets of web services are available:
A set of Web Services in REST technology:
- On OXE/O2G: a rich set of REST APIs is available from telephony to Management:
https://api.dspp.al-enterprise.com/omnipcx-open-gateway-02g/
- On OT users, it offers access to almost all OpenTouch features.
A set of Web Services in SOAP/XML (On 8770 and OT) and apply only to OpenTouch
users.
ALE International web services are designed to:
Ease integration across heterogeneous vendor environments
Implement easily interactions between OpenTouch and the customer’s ecosystem
(CRM, productivity tools, etc.)
Reduce the time and complexity of interfacing
Simplify the creation of new services and applications
Reduce the total cost of ownership (TCO) by minimizing installation time and
administrative costs
The collection of REST web services is available for OpenTouch users:
Basic Telephony Web Services to make, take or release a call on user’s own devices
Conversation Web Services offers a rich set of features allowing application to
manage OpenTouch users:
- Presence to get and set all types of user presences (telephonic, IM, mood phrase)
- Call control with support of multi-participants calls
- Groupware to control the supervision service
- Routing profiles management
- Communication log
- Directory lookup
- Voice messaging to play and record messages on user’s mailbox
- Instant messaging to manage IM sessions, send and receive messages
- Conferencing to manage its conferences CRUD, add/remove participants,
add/remove documents, join a conference, …
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[End of response]
1.7 Example of integration with APIs
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] Can you describe an example of system
customization with APIs?
ALE International response
ALE International openness is an advantage for adapting existing systems and making
them more efficient. The image below gives an example of an actual implementation in
the transportation sector:
[End of response]
1.8 Native calendar and directory integrations
For Golden RFP; For Solution Handbook
[SO: OXE PURPLE R100 – OT 2.6.1] I am fully satisfied with the industry
standard calendar and directory and I do not want to deploy something
different. Can your offer seamlessly interoperate with such applications?
ALE International response
OpenTouch is natively integrated with the OmniPCX Enterprise directory, covering
midsize to large organizations up to 20,000 users in single logical directory system for
dial-by-name and call history.
In addition, OpenTouch seamlessly integrates with:
• Microsoft® Office™, for click-to-call, click-to-video, click-to-chat and presence
services from any office contact
• Microsoft® Outlook™, to schedule and manage OpenTouch conferences, and use
voice messaging services
• Microsoft® Exchange™, for calendar information and conference/meeting
synchronization
• Microsoft® Skype for Business™, for click-to-call, click-to-video, click-to-chat and
presence services.
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• Microsoft® Teams™, for click-to-call then video escalation, and for contacts [my
Teams contacts, corporate contacts (Azure AD)].
• Google, for click-to-call services from Gmail, Google contacts and Google Chrome
web pages
[End of response]
2 Ecosystem of certified solutions (DSPP)
For Solution Handbook; For Golden RFP
[SO: OXE PURPLE R100 – OT 2.6.1] Do you offer support and certification for
the development of APIs?
ALE International response
The Alcatel-Lucent Developer & Solution Partner Program (DSPP) consists in
developing a broad ecosystem to offer to our enterprise customers and Business
Partners a wide choice of solutions. It supports developers and partners throughout the
life-cycle of their application.
The program, designed for application enablement, helps members to:
Develop innovative applications based on advanced APIs and technologies,
Certify and deploy trusted applications maintained over time and multiple releases,
Market their offering and sell joint solutions by increasing market presence and go-to-
market opportunities in all geographical areas and markets
Alcatel-Lucent Developer & Solution Partner Program (DSPP) encompasses following
API HUBs:
Cloud Rainbow Hub: https://hub.openrainbow.com
Communication Hub: https://api.dspp.al-enterprise.com/
Network Hub: https://www.spacewalkers.com
Thus, a third-party application can benefit from any service of above single APIs domain,
but can also mix several domains. As a consequence, it can rely on a hybrid approach,
by mixing CPE APIs (Communication & Network hub) & Cloud ones (Rainbow hub).
Program Participants may have their applications and/or products formally certified to
demonstrate that their application and/or product properly inter-work with platforms
provided by ALE International.
The aim of the Application Certification is to:
Reduce integration costs
Accelerate deployments
Minimize risk of failure
Ensure a high level of trust for customers and business partners
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2.1 Certified applications (ISV)
The DSPP ecosystem is based on the industry’s best value in feature-rich, open
standards and certified solutions.
The list of interoperable and certified solutions is published twice a year in the DSPP
leaflet available at:
https://www.https://www.al-enterprise.com/-/media/assets/internet/documents/dspp-
leaflet-feb-2021.pdf
For application point of view the ecosystem includes for examples:
For hospitality as PMS: Oracle, Protel, FCS, …
For healthcare as alarm Server: Ibernex, MWS, Newvoice, …
For transportation as call recording: ASC, Nice, Verint, …
For education as video doorphone: Amphitech, Castel
2.2 Certified hardware (IHV)
The DSPP leaflet, above, also includes hardware partners.
That includes for examples:
For Dedicated hotel phones: Cetis, Cotell, Vtech, …
For business SIP phones: Atlinks, Grandstream, Poly,…
For Analog/fax gateways: Audiocodes
Video solutions: Poly
2.3 SIP certified carriers
The certified SIP trunk providers are listed in a specific regularly updated Technical
Bulletin: TC2005, https://businessportal2.alcatel-lucent.com/TC2005en
[End of response]
END OF DOCUMENT
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