SERVICE MANUAL

CODE:00ZMXC428FS1E

DIGITAL FULL COLOR

MULTIFUNCTIONAL SYSTEM

MX-C428F
MODEL MX-C528F
CONTENTS

Service Manual Part 1

[1] PRODUCT OUTLINE ...................................................................................................... 1-1

[2] CONSUMABLE PARTS .................................................................................................. 2-1

[3] UPGRADING AND MIGRATING (Refer to the User's guide) ....................................... 3-1

[4] REPLACING PARTS AND SUPPLIES (Refer to the User's guide) ........................... 4-1

[5] PARTS LIST ....................................................................................................................... 5-1

Service Manual Part 2........................................................................................................ 1

Parts marked with " " are important for maintaining the safety of the set. Be sure to replace these parts
with specified ones for maintaining the safety and performance of the set.

This document has been published to be used

SHARP CORPORATION for after sales service only.
The contents are subject to change without notice.
[1] PRODUCT OUTLINE (OPTION)

Base Unit Standard Copy/Print/Scan/Fax

10 inch 7 inch

Convenience Stapler*1

(550-Sheet + 100-Sheet)

MX-CS17
550-Sheet Tray

40C2300*2
*1: Model number varies by country/region.
Adjustable Stand
Requires a separate power supply.

Product Name Description MX‐C528F MX‐C428F

MX-CS17 550 Sheet Tray ●
40C2300 Adjustable Stand ● (Local Option)
27X0400 500+ GB Hard Disk ● (Local Option)
MarkNet N8370 802.11 a/b/g/n/ac Wireless Print Server
27X0823 ● (Local Option)
Backpack Kit
MarkNet N8372 802.11 a/b/g/n/ac
27X6410 ● (Local Option)
Wireless Print Server Front Solutions Module- (FSM)
47C4500 Convenience Stapler Americas LV ● (Local Option)
47C4590 Convenience Stapler EMEA + Nordics + Switzerland HV ● (Local Option)
47C4595 Convenience Stapler Israel HV ● (Local Option)
47C4596 Convenience Stapler ES Africa HV ● (Local Option)
47C4593 Convenience Stapler UK HV ● (Local Option)
47C4597 Convenience Stapler ANZ HV ● (Local Option)
35S8500 Lexmark Staple Cartridge Refill (5-pack) 1000 staples ● (Local Option)
57X9528 Intelligent Storage Device(ISD) STD ● (Local Option)
57X0070 Removable External HDD Kit (Pod Only, HDD not included) ● (Local Option)
57X0300 Contact Authentication Device ● (Local Option)
57X0301 Contactless Authentication Device ● (Local Option)
1021294 USB Cable (2-meter) ● (Local Option)
SPD0001 Surge Protective Device, 110-120V ● (Local Option)
SPD0002 Surge Protective Device, 200V ● (Local Option)
82S1205 IPDS License ● (Local Option)
82S1206 Bar Code License ● (Local Option)
57X0295 Trusted Platform Module STD ● (Local Option)
57X7020 English Keyboard Kit ● (Local Option)

MX-C428F/MX-C528F [1] PRODUCT OUTLINE 1-1

[2] CONSUMABLE PARTS

MX-C528F/MX-C428F
1, Consumable system table
North America, Canada, Mexico, Europe, Australia, New Zealand, Middle East, Africa
Machine model Content Model name
MX-C528F Toner Cartridge (Black) MX-C52TB
MX-C428F Toner Cartridge (Cyan) MX-C52TC
Toner Cartridge (Magenta) MX-C52TM
Toner Cartridge (Yellow) MX-C52TY
Black Imaging Unit MX-C52DU-BS
Color(CMY) Imaging Kit MX-C52DU-SS

2, Maintenance parts list

North America, Canada, Mexico
Item Model name Content Number Life
Fuser Maintenance kit（110-120V) Fuser 1 150K
MX-C51FK1 Pick roller 1
Separator bracket 1
Toner Collection Container MX-C51HB Waste Toner Bottle 1 170K

Europe, Australia, New Zealand, Middle East, Africa

Item Model name Content Number Life
Fuser Maintenance kit（220-240V) Fuser 1 150K
MX-C51FK Pick roller 1
Separator bracket 1
Toner Collection Container MX-C51HB Waste Toner Bottle 1 170K

u OUcL u ROUc O l pr ib m o p O N
[3] Upgrading and migrating

Refer to the User's guide

MX-C428F/MX-C528F [3] UPGRADING AND MIGRATING 3-1

[4] Replacing parts and supplies

Refer to the User's guide

MX-C428F/MX-C528F [4] Replacing parts and supplies 4-1

[5] PARTS LIST (MX-C428F_MX-C528F)
No. Section Section name Asm-index Manufacture parts Sharp parts number Description
number
1 Assembly 1 Covers 1 1 41X2889 0SP41X2889/// Left cover
2 Assembly 1 Covers 1 2 41X0424 0SP41X0424/// Rear handle cover
3 Assembly 1 Covers 1 3 41X2918 0SP41X2918/// Toner door with linkages
4 Assembly 1 Covers 1 4 41X2827 0SP41X2827/// Right cover
5 Assembly 1 Covers 1 5 41X2897 0SP41X2897/// Motor cover
6 Assembly 1 Covers 1 6 41X2032 0SP41X2032/// Rubber feet
7 Assembly 1 Covers 1 7 41X0401 0SP41X0401/// Tray indicator
8 Assembly 1 Covers 1 8 41X0442 0SP41X0442/// Front door cover
9 Assembly 1 Covers 1 9 41X0560 0SP41X0560/// Front door bracket
10 Assembly 1 Covers 1 10 41X0567 0SP41X0567/// Front door hinges
11 Assembly 1 Covers 1 11 41X0380 0SP41X0380/// Front door straps
12 Assembly 1 Covers 1 12 41X3895 0SP41X3895/// Bin exit cover
13 Assembly 1 Covers 1 13 41X0772 0SP41X0772/// Bin flag
14 Assembly 2 Covers 2 1 41X2830 0SP41X2830/// Façade cover
15 Assembly 2 Covers 2 2 41X4224 0SP41X4224/// Speaker
16 Assembly 2 Covers 2 3 41X2837 0SP41X2837/// USB cover
17 Assembly 2 Covers 2 4 41X2829 0SP41X2829/// Scanner front cover
18 Assembly 2 Covers 2 5 41X4316 0SP41X4316/// Badge cover
19 Assembly 2 Covers 2 6 41X0561 0SP41X0561/// Control panel left arm
20 Assembly 2 Covers 2 7 41X0562 0SP41X0562/// Control panel right arm
21 Assembly 2 Covers 2 8 41X3898 0SP41X3898/// Scanner rear left cover
22 Assembly 2 Covers 2 9 41X0435 0SP41X0435/// Scanner rear right cover
23 Assembly 2 Covers 2 10 41X3897 0SP41X3897/// Bin cover
24 Assembly 2 Covers 2 11 41X0410 0SP41X0410/// Bin extender
25 Assembly 2 Covers 2 12 41X2898 0SP41X2898/// Top cover
26 Assembly 2 Covers 2 13 41X2919 0SP41X2919/// Upper front door (with cable)
27 Assembly 3 Control panel 1 41X2881 0SP41X2881/// Control panel display, 10-inch1
28 Assembly 3 Control panel 2 41X2884 0SP41X2884/// Control panel (10-inch display) rear cover
29 Assembly 3 Control panel 3 41X2880 0SP41X2880/// Control panel display, 7-inch1
30 Assembly 3 Control panel 4 41X2883 0SP41X2883/// Control panel (7-inch display) rear cover
31 Assembly 3 Control panel 5 41X2835 0SP41X2835/// Control panel hinge
32 Assembly 3 Control panel 6 41X2831 0SP41X2831/// Control panel cable bracket
• Headphone and USB cable bracket
• Control panel FFC
33 Assembly 3 Control panel NS 41X4466 0SP41X4466/// Control panel cables
• Headphone and USB cable bracket
• Headphone cable
• Control panel FFC
34 Assembly 4 Fuser 1 41X2930 0SP41X2930/// Fuser, 115 V1
35 Assembly 4 Fuser 1 41X2931 0SP41X2931/// Fuser, 220 V1
36 Assembly 4 Fuser 2 41X1083 0SP41X1083/// Sensor (fuser nip)
37 Assembly 5 Transfer module 1 41X2900 0SP41X2900/// Transfer module guide rail
38 Assembly 5 Transfer module 2 41X2689 0SP41X2689/// Transfer module1
39 Assembly 5 Transfer module 3 41X2833 0SP41X2833/// Transfer module retainer
40 Assembly 6 Paper feed 1 40X7911 0SP40X7911/// Sensor (paper size)
41 Assembly 6 Paper feed 2 41X0372 0SP41X0372/// Tray rails
42 Assembly 6 Paper feed 3 41X0825 0SP41X0825/// Support straps
43 Assembly 6 Paper feed 4 41X0268 0SP41X0268/// 550-sheet tray insert1
44 Assembly 6 Paper feed 5 41X0374 0SP41X0374/// Separator bracket1
45 Assembly 6 Paper feed 6 41X0373 0SP41X0373/// Paper size sensor actuators
46 Assembly 6 Paper feed 7 41X0956 0SP41X0956/// Pick roller1
47 Assembly 6 Paper feed 8 41X4450 0SP41X4450/// Paper feeder
48 Assembly 6 Paper feed 9 41X2034 0SP41X2034/// Paper actuator spring2
49 Assembly 7 Paper path 1 1 41X0391 0SP41X0391/// Exit roller gear
50 Assembly 7 Paper path 1 2 41X0390 0SP41X0390/// Exit roller
51 Assembly 7 Paper path 1 3 41X0395 0SP41X0395/// Fuser drive gear
52 Assembly 7 Paper path 1 4 41X4460 0SP41X4460/// Motor (fuser)
53 Assembly 7 Paper path 1 5 41X0757 0SP41X0757/// Waste toner bottle idler gear
54 Assembly 7 Paper path 1 6 41X0381 0SP41X0381/// Motor (duplex/MPF)
55 Assembly 7 Paper path 1 7 41X0385 0SP41X0385/// Sensor (input)
56 Assembly 7 Paper path 1 8 41X0386 0SP41X0386/// Aligner rollers
57 Assembly 7 Paper path 1 9 41X2825 0SP41X2825/// Motor (BOR)
58 Assembly 7 Paper path 1 10 41X0392 0SP41X0392/// Motor (exit/redrive)
59 Assembly 7 Paper path 1 NS 41X4463 0SP41X4463/// Left side cables
• LVPS cable
• AC line in cable
• CMY motor cable
• Fuser AC cable
• BOR motor cable
• Fuser DC cable
• K motor cable
• Exit/redrive motor cable
60 Assembly 8 Paper path 2 1 41X2844 0SP41X2844/// Print head1
61 Assembly 8 Paper path 2 2 41X0897 0SP41X0897/// Developer hold down arm
62 Assembly 8 Paper path 2 3 41X0389 0SP41X0389/// Diverter
63 Assembly 8 Paper path 2 4 41X0570 0SP41X0570/// Sensor (redrive)
64 Assembly 8 Paper path 2 4 41X0570 0SP41X0570/// Sensor (MPF/pass- through)
65 Assembly 8 Paper path 2 5 41X0388 0SP41X0388/// Redrive guide
66 Assembly 8 Paper path 2 6 41X0384 0SP41X0384/// Isolation unit
67 Assembly 8 Paper path 2 7 41X0758 0SP41X0758/// Aligner drivetrain kit
68 Assembly 8 Paper path 2 8 41X0387 0SP41X0387/// Motor (deskew)
69 Assembly 8 Paper path 2 9 41X2768 0SP41X2768/// EP drive gearbox
70 Assembly 8 Paper path 2 10 41X4461 0SP41X4461/// Motor (CMY)
71 Assembly 8 Paper path 2 11 41X4460 0SP41X4460/// Motor (K/transfer belt)
72 Assembly 9 Duplex 1 41X0376 0SP41X0376/// Duplex inner guide
73 Assembly 9 Duplex 2 41X0447 0SP41X0447/// Sensor (fuser buckle)
74 Assembly 9 Duplex 2 41X0447 0SP41X0447/// Sensor (narrow media)
75 Assembly 9 Duplex 3 41X0824 0SP41X0824/// Static brush
76 Assembly 9 Duplex 4 41X0379 0SP41X0379/// Guide springs
77 Assembly 9 Duplex 5 41X0378 0SP41X0378/// Tensioner belt
78 Assembly 9 Duplex 6 41X0446 0SP41X0446/// Sensor (duplex staging)
79 Assembly 9 Duplex 7 41X0377 0SP41X0377/// Pivot shaft
80 Assembly 9 Duplex 8 41X0400 0SP41X0400/// Cable cover
81 Assembly 9 Duplex 9 41X0407 0SP41X0407/// Duplex outer guide
82 Assembly 10 Electrical 1 41X1907 0SP41X1907/// Controller board shield
83 Assembly 10 Electrical 2 41X2875 0SP41X2875/// Controller board1
84 Assembly 10 Electrical 3 41X2878 0SP41X2878/// Print data cable
85 Assembly 10 Electrical 4 41X2877 0SP41X2877/// Controller power cable
86 Assembly 10 Electrical 5 41X2876 0SP41X2876/// Engine board1
87 Assembly 10 Electrical 6 41X0394 0SP41X0394/// TMC Card

MX-C428F/MX-C528F [5] PARTS LIST (MX-C428F/MX-C528F) 5-1

No. Section Section name Asm-index Manufacture parts Sharp parts number Description
number
88 Assembly 10 Electrical 7 41X0785 0SP41X0785/// Sensor (weather station)
89 Assembly 10 Electrical 8 41X2777 0SP41X2777/// HVPS
90 Assembly 10 Electrical 9 41X0486 0SP41X0486/// Sensor (waste toner contact)
91 Assembly 10 Electrical 10 41X4488 0SP41X4488/// Sensor (waste toner)1
92 Assembly 10 Electrical 11 41X0566 0SP41X0566/// Sensor (MPF paper present)
93 Assembly 10 Electrical 12 41X0385 0SP41X0385/// Sensor (input)
94 Assembly 10 Electrical 13 41X2832 0SP41X2832/// Sensor (TPS)1
95 Assembly 10 Electrical 14 41X2794 0SP41X2794/// LVPS, 110 V
96 Assembly 10 Electrical 14 41X2795 0SP41X2795/// LVPS, 220 V
97 Assembly 10 Electrical 15 41X0398 0SP41X0398/// Fuser fan
98 Assembly 10 Electrical 16 41X0397 0SP41X0397/// Main fan
99 Assembly 10 Electrical NS 41X4465 0SP41X4465/// Right side cables
• Front door sensor cables
• TMC card cable
• Weather station sensor cable
• Interlock switch cables
• Optional tray cables
100 Assembly 10 Electrical NS 41X4464 0SP41X4464/// Middle section cables
• HVPS cable
• Aligner sensor cables, waste toner sensor cable
• Upper paper path sensor cables
• Fuser buckle sensor cable
• TPS cable
• Paper path motor cables
• Fuser motor cables
101 Assembly 11 ADF and flatbed scanner 1 41X2850 0SP41X2850/// ADF
102 Assembly 11 ADF and flatbed scanner 2 41X2846 0SP41X2846/// ADF top cover
103 Assembly 11 ADF and flatbed scanner 3 41X2847 0SP41X2847/// ADF tray
104 Assembly 11 ADF and flatbed scanner 4 41X2848 0SP41X2848/// ADF rollers1
105 Assembly 11 ADF and flatbed scanner 5 41X2853 0SP41X2853/// Scanner glass pad1
106 Assembly 11 ADF and flatbed scanner 6 40X7546 0SP40X7546/// ADF right hinge
107 Assembly 11 ADF and flatbed scanner 7 41X2845 0SP41X2845/// ADF left hinge
108 Assembly 11 ADF and flatbed scanner 8 41X2849 0SP41X2849/// Flatbed scanner
109 Assembly 11 ADF and flatbed scanner NS 41X3709 0SP41X3709/// Scanner cables
• ADF cables
• ADF cable covers
110 Assembly 12 Optional 550-sheet tray 2 41X0361 0SP41X0361/// Optional 550-sheet tray insert1
111 Assembly 12 Optional 550-sheet tray 3 41X0374 0SP41X0374/// Separator bracket1
112 Assembly 12 Optional 550-sheet tray 4 41X0956 0SP41X0956/// Pick roller1
113 Assembly 13 Convenience stapler 1 41X4236 0SP41X4236/// Convenience stapler1
114 Assembly 13 Convenience stapler 2 40X8149 0SP40X8149/// Staple cartridge holder1
115 Assembly 13 Convenience stapler 3 41X4237 0SP41X4237/// Universal AC power adapter1
116 Assembly 14 Printer stand 2 41X0775 0SP41X0775/// Nonlocking caster
117 Assembly 14 Printer stand 3 41X0774 0SP41X0774/// Locking caster
118 Assembly 15 Miscellaneous parts NS 41X2543 0SP41X2543/// MarkNet N8370 wireless print server
119 Assembly 15 Miscellaneous parts NS 40X9652 0SP40X9652/// Adapter–Fiber gigabit ISP
120 Assembly 15 Miscellaneous parts NS 40X8671 0SP40X8671/// Cover kit, removable hard disk drive
121 Assembly 15 Miscellaneous parts NS 40X9934 0SP40X9934/// Hard disk drive, 320+ GB
122 Assembly 15 Miscellaneous parts NS 41X1872 0SP41X1872/// MarkNet N8372 802.11 a/b/g/n/ac wireless print server
123 Assembly 15 Miscellaneous parts NS 40X4819 0SP40X4819/// RS-232C serial interface card
124 Assembly 15 Miscellaneous parts NS 41X1945 0SP41X1945/// MarkNet N8230 fiber ISP with side cover
125 Assembly 15 Miscellaneous parts NS 41X0357 0SP41X0357/// Surge protective device, 110-120 V
126 Assembly 15 Miscellaneous parts NS 41X0370 0SP41X0370/// Surge protective device, 220-240 V
127 Assembly 15 Miscellaneous parts NS 40X1368 0SP40X1368/// USB cable, 2 m
128 Assembly 15 Miscellaneous parts NS 41X2854 0SP41X2854/// Intelligent storage drive
129 Assembly 15 Miscellaneous parts NS 41X2873 0SP41X2873/// Trusted platform module (TPM) card1
130 Assembly 15 Miscellaneous parts NS 41X0021 0SP41X0021/// Parallel ISP backpack kit
131 Assembly 15 Miscellaneous parts NS 41X0020 0SP41X0020/// Serial ISP backpack kit
132 Assembly 15 Miscellaneous parts NS 41X0045 0SP41X0045/// Keyboard
133 Assembly 15 Miscellaneous parts NS 41X1007 0SP41X1007/// Cleaning kit
134 Assembly 15 Miscellaneous parts NS 41X4916 0SP41X1374/// Fax card
135 Assembly 16 Maintenance kits NS 41X2848 0SP41X2848/// ADF rollers1
• ADF pick roller
• ADF separator roller

MX-C428F/MX-C528F [5] PARTS LIST (MX-C428F/MX-C528F) 5-2

MX-C428F, MX-C528F
Service Manual Part 2

• Start diagnostics

• Maintenance

• Safety and notices

• Trademarks
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Descriptions in page 2 are not applicable to this model.

Therefore it was deleted.
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Table of contents
Product information......................................................................................2

Edition notice.................................................................................................2
Notices, conventions, and safety information.........................................13
Laser notice..........................................................................................................................................................13
Conventions.........................................................................................................................................................14
Safety information.............................................................................................................................................. 15

General information................................................................................... 23
Printer model configurations.......................................................................................................................... 23
Finding the printer serial number..................................................................................................................23
Selecting paper..................................................................................................................................................23
Paper guidelines.......................................................................................................................................................... 23
Paper characteristics .................................................................................................................................................. 24
Unacceptable paper ................................................................................................................................................... 25
Storing paper................................................................................................................................................................ 25
Selecting preprinted forms and letterhead .......................................................................................................... 25
Supported paper sizes............................................................................................................................................... 26
Supported paper types.............................................................................................................................................. 29
Supported paper weights ......................................................................................................................................... 30
Tools required for service............................................................................................................................... 30

Diagnostics and troubleshooting.............................................................. 31

Troubleshooting precautions.......................................................................................................................... 31
Troubleshooting overview...............................................................................................................................33
Performing the initial troubleshooting check....................................................................................................... 33
Securing the printer.......................................................................................................................................... 33
Resetting the printer without admin credentials ................................................................................................. 33
Using the security reset jumper .............................................................................................................................. 34
Fixing print quality issues................................................................................................................................ 35
Initial print quality check............................................................................................................................................ 35
Blank or white pages check ..................................................................................................................................... 36
Dark print check........................................................................................................................................................... 40
Ghost images check ................................................................................................................................................... 42

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3
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Gray or colored background check........................................................................................................................ 44

Horizontal colored lines or banding check .......................................................................................................... 45
Light print check ...........................................................................................................................................................47
Marks on leading or trailing edges check ............................................................................................................ 50
Mottled print and dots check .................................................................................................................................... 51
Print crooked or skewed check............................................................................................................................... 53
Repeating defects check........................................................................................................................................... 56
Solid color or black image check............................................................................................................................ 58
Text or images cut off check .................................................................................................................................... 60
Toner easily rubs off check ....................................................................................................................................... 62
Uneven print density check...................................................................................................................................... 63
Vertical colored lines or banding check................................................................................................................ 65
Vertical white lines check.......................................................................................................................................... 65
Blurred print or misaligned color check ................................................................................................................ 67
Gapping or half color page check .......................................................................................................................... 69
Image void process direction check ...................................................................................................................... 70
Image void scan direction check .............................................................................................................................73
Missing color check .................................................................................................................................................... 75
Random marks check................................................................................................................................................. 79
Fixing scan quality issues................................................................................................................................80
Dark image quality (using the ADF or scanner) check ...................................................................................... 80
Vertical lines (process direction using the ADF) check ...................................................................................... 81
Spots (using the flatbed scanner) check ............................................................................................................... 82
ADF skew check .......................................................................................................................................................... 83
Media damage (using the ADF) check................................................................................................................... 85
Blank page copy check ............................................................................................................................................. 85
Black page copy check.............................................................................................................................................. 87
Paper jams...........................................................................................................................................................88
Avoiding jams ............................................................................................................................................................... 88
Identifying jam locations............................................................................................................................................ 89
200 paper jams............................................................................................................................................................. 91
201 paper jams............................................................................................................................................................. 99
202 paper jams.......................................................................................................................................................... 100
221 paper jams ............................................................................................................................................................109
230 paper jams............................................................................................................................................................114
231 paper jams .............................................................................................................................................................119
232 paper jams ...........................................................................................................................................................126
240 paper jams...........................................................................................................................................................132
241 paper jams ............................................................................................................................................................146
242–245 paper jams.................................................................................................................................................155
280–295 paper jams.................................................................................................................................................189
User attendance messages.......................................................................................................................... 196
0y user attendance errors........................................................................................................................................196
1y user attendance errors....................................................................................................................................... 200

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3y user attendance errors...................................................................................................................................... 202

4y user attendance errors........................................................................................................................................212
5y user attendance errors........................................................................................................................................215
6y user attendance errors........................................................................................................................................218
7y user attendance errors ........................................................................................................................................219
8y user attendance errors.......................................................................................................................................222
Printer hardware errors................................................................................................................................. 230
100 errors.....................................................................................................................................................................230
101 errors.......................................................................................................................................................................231
110 errors......................................................................................................................................................................232
120 errors.....................................................................................................................................................................234
121 errors......................................................................................................................................................................236
126–127 errors............................................................................................................................................................239
142 errors......................................................................................................................................................................241
145 errors.....................................................................................................................................................................243
147 errors .....................................................................................................................................................................244
149 errors.....................................................................................................................................................................246
150 errors..................................................................................................................................................................... 247
151 errors......................................................................................................................................................................248
153 errors.................................................................................................................................................................... 250
160 errors......................................................................................................................................................................251
161–164 errors.............................................................................................................................................................252
162–165 errors............................................................................................................................................................253
166–169 errors............................................................................................................................................................256
171–172 errors .............................................................................................................................................................257
600–661 errors ..........................................................................................................................................................259
662–669 errors .........................................................................................................................................................263
680 errors....................................................................................................................................................................267
84y errors ....................................................................................................................................................................267
Procedure before starting the 9yy service checks ..........................................................................................275
900–901 errors ..........................................................................................................................................................276
912–992 errors ..........................................................................................................................................................282
Other symptoms.............................................................................................................................................. 287
Base printer symptoms ............................................................................................................................................287
Scan, fax, and copy symptoms ..............................................................................................................................297

Service menus........................................................................................... 315

Understanding the printer control panel................................................................................................... 315
Using the control panel ............................................................................................................................................315
Understanding the status of the indicator light ..................................................................................................315
Configuring the door interlock bypass jumpers...................................................................................... 315
Diagnostics menu.............................................................................................................................................317
Entering the Diagnostics Menu .............................................................................................................................. 317

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Reports ..........................................................................................................................................................................318
Advanced Print Quality Samples............................................................................................................................318
Format Fax Storage ...................................................................................................................................................318
Scanner Diagnostics..................................................................................................................................................318
Printer Setup...............................................................................................................................................................324
Printer diagnostics and adjustments....................................................................................................................326
Out of service erase .................................................................................................................................................336
Event Log.....................................................................................................................................................................336
Input tray quick print.................................................................................................................................................336
Additional input trays adjustments/tests ............................................................................................................. 337
Configuration menu........................................................................................................................................339
Entering the Configuration Menu..........................................................................................................................339
Configuration Menu ..................................................................................................................................................339
Entering Invalid engine mode......................................................................................................................344
Entering recovery mode................................................................................................................................345
Service Engineer menu................................................................................................................................. 345
Entering the Service Engineer (SE) menu ...........................................................................................................345
General SE ..................................................................................................................................................................345
Network SE .................................................................................................................................................................345
Fax SE........................................................................................................................................................................... 347
Scanner SE.................................................................................................................................................................. 347

Parts removal............................................................................................ 349

Data security notice........................................................................................................................................349
Removal precautions..................................................................................................................................... 350
Handling ESD‑sensitive parts.................................................................................................................................352
Critical information for controller board or engine board replacement......................................................352
Restoring the printer configuration after replacing the controller board ...................................................353
Restoring solutions, licenses, and configuration settings ..............................................................................356
Updating the printer firmware ............................................................................................................................... 357
Backing up eSF solutions and settings ...............................................................................................................358
Adjustments..................................................................................................................................................... 359
Printhead alignment adjustment ...........................................................................................................................359
Registration adjustment............................................................................................................................................361
Scanner Manual Registration .................................................................................................................................364
ADF registration adjustment...................................................................................................................................364
Flatbed registration adjustment ............................................................................................................................365
TPS characterization data entry ............................................................................................................................365
Removal procedures......................................................................................................................................365
Left side removals...........................................................................................................................................366
Left cover removal ....................................................................................................................................................366
LVPS removal..............................................................................................................................................................369
Main fan removal ........................................................................................................................................................ 371

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Fuser fan removal...................................................................................................................................................... 372

Motor (EP drive) removal ......................................................................................................................................... 374
EP drive gearbox removal ....................................................................................................................................... 376
Motor (BOR) removal ................................................................................................................................................ 378
Motor (deskew) removal .......................................................................................................................................... 379
Power cable removal................................................................................................................................................380
Motor (exit/redrive) removal ...................................................................................................................................382
LVPS cage removal ...................................................................................................................................................384
Fuser interconnect cable removal ........................................................................................................................ 387
Right side removals........................................................................................................................................389
Waste toner bottle removal ....................................................................................................................................389
Imaging kit removal....................................................................................................................................................391
Right cover removal..................................................................................................................................................393
Toner door removal...................................................................................................................................................394
Toner door mount bracket removal......................................................................................................................396
USB cover removal ................................................................................................................................................... 397
Headphone and USB socket cables removals.................................................................................................. 397
Headphone jack clip removal .................................................................................................................................401
TMC card removal.....................................................................................................................................................402
Sensor (paper size) removal ...................................................................................................................................404
Motor (fuser) removal ...............................................................................................................................................406
Waste toner bottle idler gear removal .................................................................................................................408
Motor (duplex/MPF) removal ..................................................................................................................................408
Sensor (weather station) removal ........................................................................................................................409
HVPS removal .............................................................................................................................................................410
Sensor (waste toner) removal .................................................................................................................................412
Sensor (MPF paper present) removal ...................................................................................................................412
Sensor (TPS) removal ................................................................................................................................................414
Entering the sensor (TPS) characterization data................................................................................................416
Front side removals......................................................................................................................................... 417
Front door removal .................................................................................................................................................... 417
Motor cover removal .................................................................................................................................................419
Scanner front cover removal...................................................................................................................................421
Transfer module removal.........................................................................................................................................423
Transfer module retainer removal.........................................................................................................................425
Sensor (input) removal .............................................................................................................................................426
Fuser removal.............................................................................................................................................................428
Redrive guide removal .............................................................................................................................................429
Diverter removal .........................................................................................................................................................431
Sensor (redrive) removal ..........................................................................................................................................431
Sensor (fuser nip) removal ...................................................................................................................................... 433
Control panel display (10-inch) removal .............................................................................................................. 434
Control panel display (7-inch) removal ................................................................................................................436
Control panel base (10‑inch) removal .................................................................................................................. 437

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Control panel base (7‑inch) removal ....................................................................................................................439

Control panel hinge removal..................................................................................................................................440
Control panel (10‑inch display) rear cover removal...........................................................................................441
Speaker removal .......................................................................................................................................................442
Front door hinges removal ..................................................................................................................................... 443
Control panel arms removal ................................................................................................................................... 444
Transfer module guide rail removal...................................................................................................................... 447
Aligner rollers removal.............................................................................................................................................450
Pivot shaft removal....................................................................................................................................................458
Duplex inner guide removal ...................................................................................................................................458
Sensor (duplex staging) removal...........................................................................................................................459
Sensors (fuser buckle and narrow media) removal..........................................................................................460
Tensioner belt removal .............................................................................................................................................461
Duplex outer guide removal...................................................................................................................................462
Front door cover removal........................................................................................................................................464
Rear side removals......................................................................................................................................... 466
Controller board shield removal............................................................................................................................466
Scanner rear right cover removal ......................................................................................................................... 467
Scanner rear left cover removal ............................................................................................................................ 467
ISD card removal .......................................................................................................................................................468
TPM card removal .....................................................................................................................................................469
Controller board removal ........................................................................................................................................470
Engine board removal............................................................................................................................................... 471
Top side removals........................................................................................................................................... 474
Bin cover removal ..................................................................................................................................................... 474
Top frame cover removal......................................................................................................................................... 475
Top frame base cover removal .............................................................................................................................. 475
Upper front door removal ....................................................................................................................................... 476
Printhead removal ..................................................................................................................................................... 476
Top cover removal..................................................................................................................................................... 478
Sensor (bin full) removal ...........................................................................................................................................481
Exit roller gear removal............................................................................................................................................484
Exit roller removal......................................................................................................................................................485
Control panel FFC removal.....................................................................................................................................486
Facade cover removal .............................................................................................................................................488
Bin exit cover removal..............................................................................................................................................488
Bin flag removal .........................................................................................................................................................489
Developer hold down arm removal......................................................................................................................490
Bottom side removals....................................................................................................................................492
550‑sheet tray insert removal................................................................................................................................492
Separator bracket removal .....................................................................................................................................492
Pick roller removals...................................................................................................................................................494
Tray rail removal.........................................................................................................................................................496
Paper feeder removal...............................................................................................................................................499

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Paper out actuator spring removal ...................................................................................................................... 500

Isolation unit removal .............................................................................................................................................. 502
ADF and flatbed scanner removals........................................................................................................... 505
Scanner glass pad removal ................................................................................................................................... 505
ADF rollers removal ..................................................................................................................................................507
ADF removal ................................................................................................................................................................510
Flatbed scanner removal...........................................................................................................................................511
ADF and flatbed scanner removal .........................................................................................................................514
ADF cables removal................................................................................................................................................... 517
ADF FFC removal ..................................................................................................................................................... 520
ADF cable covers removal.......................................................................................................................................521
ADF top cover removal............................................................................................................................................522
ADF right hinge removal .........................................................................................................................................524
ADF left hinge removal ............................................................................................................................................524
Tilting the ADF and flatbed scanner to access parts.......................................................................................525
Optional 550-sheet tray removals..............................................................................................................527
Optional 550‑sheet tray removal ..........................................................................................................................527

Component locations.............................................................................. 529

Printer configurations.................................................................................................................................... 529
Port locations................................................................................................................................................... 530
Controller board and engine board connectors......................................................................................531
LVPS board connectors.................................................................................................................................535
Sensor locations.............................................................................................................................................. 537
Motor locations................................................................................................................................................540

Maintenance.............................................................................................. 541
Inspection guide...............................................................................................................................................541
Scheduled maintenance................................................................................................................................ 541
Maintenance kits.........................................................................................................................................................541
Resetting counters ....................................................................................................................................................543
Cleaning the printer........................................................................................................................................544
Cleaning the printer ..................................................................................................................................................544
Cleaning the touch screen......................................................................................................................................545
Cleaning the scanner ...............................................................................................................................................546
Cleaning the pick roller............................................................................................................................................548
Cleaning the pick roller in the multipurpose feeder ........................................................................................548
Cleaning the ADF rollers ........................................................................................................................................ 550
Cleaning the printhead lenses...............................................................................................................................554
Cleaning the tray 1 duplex turnaround.................................................................................................................555

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Parts catalog............................................................................................. 558

Legend...............................................................................................................................................................558
Assembly 1: Covers 1......................................................................................................................................559
Assembly 2: Covers 2.....................................................................................................................................561
Assembly 3: Control panel........................................................................................................................... 563
Assembly 4: Fuser.......................................................................................................................................... 565
Assembly 5: Transfer module...................................................................................................................... 567
Assembly 6: Paper feed................................................................................................................................569
Assembly 7: Paper path 1............................................................................................................................... 571
Assembly 8: Paper path 2.............................................................................................................................573
Assembly 9: Duplex........................................................................................................................................575
Assembly 10: Electrical...................................................................................................................................577
Assembly 11: ADF and flatbed scanner...................................................................................................... 581
Assembly 12: Optional 550-sheet tray...................................................................................................... 583
Assembly 13: Convenience stapler............................................................................................................ 585
Assembly 14: Printer stand............................................................................................................................587
Assembly 15: Miscellaneous parts..............................................................................................................589
Assembly 16: Maintenance kits.................................................................................................................... 591

Printer specifications............................................................................... 595

Power consumption....................................................................................................................................... 595
Product power consumption ..................................................................................................................................595
Sleep Mode.................................................................................................................................................................595
Hibernate Mode.........................................................................................................................................................596
Off mode......................................................................................................................................................................596
Total energy usage ...................................................................................................................................................596
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020.......................................................596
Selecting a location for the printer.............................................................................................................596
Noise emission levels.................................................................................................................................... 597
Temperature information.............................................................................................................................. 598

Options and features............................................................................... 599

Available internal options............................................................................................................................. 599

Theory of operation.................................................................................. 601

Electrophotographic (EP) process...............................................................................................................601
Print engine layout .....................................................................................................................................................601

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Flowchart .................................................................................................................................................................... 602

EP process...................................................................................................................................................................603
Printer operation............................................................................................................................................... 611
Printer paper path rollers ..........................................................................................................................................611
Printer paper path sensors ......................................................................................................................................613
Pick drive ......................................................................................................................................................................615
Isolation drive ..............................................................................................................................................................617
Aligner drive.................................................................................................................................................................618
Transfer drive...............................................................................................................................................................619
Fuser drive ................................................................................................................................................................. 620
Exit and redrive drive ...............................................................................................................................................622
Duplex drive................................................................................................................................................................623
ADF and scanner operation.........................................................................................................................624
Flatbed scanner drive ..............................................................................................................................................624
ADF paper path rollers.............................................................................................................................................625
ADF paper path sensors..........................................................................................................................................625
ADF pick and feed drive..........................................................................................................................................626
ADF transport and scan drive ................................................................................................................................627
ADF exit drive..............................................................................................................................................................631

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Notices, conventions, and safety information

Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 12
Wavelength (nanometers): 770–800

Avis relatif à l'utilisation du laser

Cette imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative aux produits
laser de classe I (1) (DHHS 21 CFR, Chapitre I, Sous-chapitre J). Pour les autres pays, elle est certifiée conforme
aux exigences des normes CEI 60825-1:2014 relatives aux produits laser de classe I.
Les produits laser de classe I ne sont pas considérés comme dangereux. Le système laser ainsi que l'imprimante
ont été conçus de manière à ce que personne ne soit jamais exposé à des radiations laser dépassant le niveau
de classe I dans le cadre d'un fonctionnement normal, de l'entretien par l'utilisateur ou de la maintenance.
L'imprimante dispose d'un ensemble de têtes d'impression non réparable contenant un laser doté des
caractéristiques suivantes :
Classe : IIIb (3b) AlGaAs
Puissance de sortie nominale (milliwatts) : 12
Longueur d'onde (nanomètres) : 770-800

Aviso de láser
Esta impresora se ha certificado en EE.UU. cumpliendo con los requisitos de DHHS 21 CFR, capítulo I,
subcapítulo J para los productos láser de Clase I (1) y en otros países está certificada como un producto láser
de Clase I de acuerdo con los requisitos de IEC 60825-1: 2014.
Los productos láser de Clase I no se consideran peligrosos. El sistema láser y la impresora se han diseñado
para que el ser humano no acceda nunca a las radiaciones láser por encima del nivel de Clase I durante su
uso normal, ni en tareas de mantenimiento o intervenciones de servicio técnico prescritas. El conjunto de
cabezal de impresión de la impresora no se puede reparar y contiene un láser con las siguientes
especificaciones:
Clase: IIIb (3b) AlGaAs
Potencia nominal de salida (milivatios): 12
Longitud de onda (nanómetros): 770-800

Notices, conventions, and safety information

13
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Laser-Hinweis
Der Drucker wurde in den USA zertifiziert und entspricht den Anforderungen der Vorschriften DHHS 21 CFR
Kapitel I für Laserprodukte der Klasse I (1), andernorts ist er als Laserprodukt der Klasse I zertifiziert, das den
Anforderungen von IEC 60825-1 entspricht: 2014.
Laserprodukte der Klasse I werden nicht als gefährlich betrachtet. Das Lasersystem und der Drucker sind so
konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch den Benutzer oder bei den
vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind, die die Werte für
Klasse I überschreitet. Der Drucker verfügt über eine Druckkopfeinheit, die nicht gewartet werden kann und
mit einem Laser mit den folgenden Spezifikationen ausgestattet ist.
Klasse: IIIb (3b) AlGaAs
Nennausgangsleistung (Milliwatt): 12
Wellenlänge (Nanometer): 770–800

Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

Conventions
Remarque : Une Remarque fournit des informations pouvant vous être utiles.
Avertissement : Un Avertissement signale un danger susceptible d'endommager le logiciel ou le matériel.
ATTENTION : La mention Attention vous signale un risque de blessure corporelle.
Il existe différentes mises en garde :
ATTENTION—RISQUE DE BLESSURE : Signale un risque de blessure.

ATTENTION—RISQUE D'ELECTROCUTION : Signale un risque d'électrocution.

ATTENTION—SURFACE CHAUDE : Signale un risque de brûlure de contact.

ATTENTION—RISQUE DE BASCULEMENT : Signale un risque d'écrasement.

Notices, conventions, and safety information

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ATTENTION : RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces mobiles.

Convenciones
Nota: Las notas señalan información que puede serle útil.
Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto.
PRECAUCIÓN: Las precauciones indican una situación de posible peligro que puede implicar lesiones para el
usuario.
Estos son los tipos de avisos de precaución que existen:
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Indica que existe riesgo de lesiones.

PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Indica que existe riesgo de descarga

eléctrica.
PRECAUCIÓN: SUPERFICIE CALIENTE: Indica que existe riesgo de sufrir quemaduras por contacto.

PRECAUCIÓN: RIESGO DE CAÍDA: Indica que existe peligro de aplastamiento.

PRECAUCIÓN: PELIGRO DE ATRAPAMIENTO: Existe riesgo de atrapamiento entre las piezas en

movimiento.

Konventionen
Hinweis: Ein Hinweis enthält nützliche Informationen.
Warnung: Durch eine Warnung werden Sie auf einen Umstand hingewiesen, durch den die Produkthardware
oder -software beschädigt werden könnte.
VORSICHT: Vorsicht weist auf eine mögliche gefährliche Situation hin, die ein Verletzungsrisiko birgt.
Verschiedene Vorsichtshinweise:
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Weist auf ein Verletzungsrisiko hin.

VORSICHT – STROMSCHLAGGEFAHR: Weist auf das Risiko eines elektrischen Schlags hin.

VORSICHT – HEISSE OBERFLÄCHE: Weist auf das Risiko von Verbrennungen bei Berührung hin.

VORSICHT – KIPPGEFAHR: Weist auf Quetschgefahr hin.

VORSICHT – QUETSCHGEFAHR: Weist auf das Risiko hin, zwischen beweglichen Komponenten
eingequetscht zu werden.

Safety information
• The safety of this product is based on testing and approvals of the original design and specific components.
The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.

Notices, conventions, and safety information

15
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• There may be an increased risk of electrical shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this risk and take necessary precautions.
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger from
hazardous voltage in the area of the product where you are working. Unplug the product before you
begin, or use caution if the product must receive power in order to perform the task.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge,
disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the
manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power
strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can
be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.

Consignes de sécurité
• La sécurité de ce produit est basée sur des tests et certifications de sa conception d'origine et de ses
composants spécifiques. Le fabricant décline toute responsabilité en cas d'utilisation de pièces de rechange
non autorisées.
• Les informations de maintenance de ce produit sont destinées à des professionnels qualifiés et ne sont pas
conçues pour être utilisées par d'autres personnes.
• Il existe un risque potentiel de choc électrique et de blessures lors du démontage et de la maintenance de
ce produit. Le personnel professionnel de maintenance doit comprendre les risques et prendre les
précautions nécessaires.
ATTENTION—RISQUE D'ELECTROCUTION : Ce symbole indique un danger lié à des niveaux de
tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de commencer,
ou agissez avec prudence si le produit doit être alimenté pour effectuer l'opération.
ATTENTION—RISQUE DE BLESSURE : La batterie lithium de ce produit n'est pas destinée à être
remplacée. Si vous ne respectez pas les instructions de remplacement de la batterie, vous risquez
de provoquer une explosion. Ne rechargez pas, ne désassemblez pas et ne brûlez pas la batterie au
lithium. Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les
réglementations locales.
ATTENTION—RISQUE DE BLESSURE : Pour éviter tout risque d'électrocution ou d'incendie,
branchez le câble d'alimentation directement à une prise électrique répondant aux exigences
requises et correctement mise à la terre, proche du produit et facile d'accès.

Notices, conventions, and safety information

16
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ATTENTION—RISQUE DE BLESSURE : Pour éviter tout risque d'incendie ou d'électrocution, utilisez

uniquement le câble d'alimentation fourni avec ce produit ou un câble de remplacement autorisé par
le fabricant.
ATTENTION—RISQUE DE BLESSURE : Ce produit ne doit pas être utilisé avec des rallonges, des
barres multiprises, des rallonges multiprises ou des périphériques UPS. La capacité de ces types
d'accessoires peut être facilement dépassée par une imprimante laser, d'où un risque de dégâts
matériels, d'incendie ou de performances d'impression amoindries.
ATTENTION—RISQUE DE BLESSURE : Utilisez uniquement un parasurtenseur correctement
raccordé à l'imprimante et au câble d'alimentation fourni avec la machine. L'utilisation de
parasurtenseurs non fabriqués par Lexmark comporte un risque d'incendie et de dégâts matériels, et
peut amoindrir les performances de l'imprimante.
ATTENTION—RISQUE DE BLESSURE : Si votre imprimante pèse plus de 20 kg (44 lb), l'intervention
d'au moins deux personnes est nécessaire pour la soulever sans risque.

Información de seguridad
• La seguridad de este producto se basa en las pruebas y comprobaciones del diseño original y los
componentes específicos. El fabricante no se hace responsable de la seguridad en caso de uso de piezas
de repuesto no autorizadas.
• La información de mantenimiento de este producto se ha preparado para su uso por parte de un profesional
de asistencia técnica y no está diseñada para su uso por parte de otros usuarios.
• Es posible que haya un mayor riesgo de descarga eléctrica y daños personales durante el desmontaje y el
mantenimiento de este producto. El personal de asistencia profesional debe conocer este riesgo y tomar
las precauciones necesarias.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Cuando vea este símbolo en el producto,
existe peligro de tensiones peligrosas en el área del producto en la que está trabajando.
Desconecte el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación
a fin de realizar la tarea.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: La batería de litio de este producto no debe
reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No
recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio usadas según las
instrucciones del fabricante y las normativas locales.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Para evitar el riesgo de incendio o descarga
eléctrica, conecte el cable de alimentación a una toma de corriente debidamente conectada a tierra
con la potencia adecuada que se encuentre cerca del dispositivo y resulte fácilmente accesible.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Para evitar el riesgo de incendio o descarga
eléctrica, utilice exclusivamente el cable de alimentación que se suministra junto con este producto
o el repuesto autorizado por el fabricante.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: No utilice este producto con cables alargadores,
regletas de varias tomas, cables alargadores de varias tomas o sistemas de alimentación
ininterrumpida. La potencia de este tipo de accesorios puede sobrecargarse fácilmente si se utiliza
una impresora láser, lo que puede dar lugar a que el rendimiento de la impresora sea bajo, a daños
materiales o a posibles incendios.

Notices, conventions, and safety information

17
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PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Solo debe usarse con este producto un protector
de sobretensión insertable Lexmark debidamente conectado entre la impresora y el cable de
alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas distintas a
Lexmark puede dar lugar a que el rendimiento de la impresora sea bajo, a daños materiales o a
posibles incendios.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: si el peso de la impresora es superior a 20 kg
(44 lb), pueden ser necesarias dos o más personas para levantarla de forma segura.

Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des Originaldesigns und der spezifischen
Komponenten. Sofern nicht autorisierte Ersatzteile eingesetzt werden, übernimmt der Hersteller keinerlei
Verantwortung in Bezug auf die Sicherheit dieses Produkts.
• Die Wartungsinformationen für dieses Produkt wurden für ausgebildete Servicemitarbeiter
zusammengestellt und dürfen nicht von anderen verwendet werden.
• Möglicherweise besteht bei der Demontage und Wartung dieses Produkts eine erhöhte Stromschlag- und
Verletzungsgefahr. Ausgebildete Servicemitarbeiter sollten sich dieser Gefahr bewusst sein und die
notwendigen Vorsichtsmaßnahmen ergreifen.
VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr durch
gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das Produkt von
seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn das Produkt für
die Durchführung der Aufgabe mit Strom versorgt werden muss.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Die Lithiumbatterie in diesem Produkt darf nicht
ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht
Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen, auseinander
genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien die
Anweisungen des Herstellers und die örtlichen Bestimmungen.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Um Feuer- und Stromschlaggefahr zu vermeiden,
schließen Sie das Netzkabel direkt an eine ordnungsgemäß geerdete Steckdose an, die sich in der
Nähe des Geräts befindet und leicht zugänglich ist.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Um das Risiko eines Feuers oder elektrischen
Schlags zu vermeiden, verwenden Sie ausschließlich das diesem Produkt beiliegende Netzkabel
bzw. ein durch den Hersteller zugelassenes Ersatzkabel.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Verwenden Sie das Produkt nicht mit
Verlängerungskabeln, Mehrfachsteckdosen, Mehrfachverlängerungen oder Geräten für
unterbrechungsfreie Stromversorgung. Die Belastbarkeit solcher Zubehörteile kann durch
Laserdrucker schnell überschritten werden, was zu Brandgefahr, Beschädigung von Eigentum oder
einer eingeschränkten Druckerleistung führen kann.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Mit diesem Produkt darf nur ein Lexmark Inline
Surge Protector verwendet werden, der vorschriftsgemäß zwischen dem Drucker und dem
mitgelieferten Netzkabel angeschlossen ist. Die Verwendung von nicht von Lexmark stammenden
Überspannungsschutzgeräten kann zu Brandgefahr, Beschädigung von Eigentum oder einer
eingeschränkten Druckerleistung führen.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Wenn der Drucker mehr als 20 kg wiegt, sind
zum sicheren Anheben mindestens zwei Personen notwendig.

Notices, conventions, and safety information

18
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Descriptions in page 19 to 22 are not applicable to this model.

Therefore it was deleted.

19
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General information
Printer model configurations
MX-C428F and MX-C528F MFPs are color, network‑capable laser printers.
All information in this Service Manual pertains to all models unless explicitly noted.
The printer is available in the following models:
Model name Configuration / description Machine type/
model number

MX-C428F 7-in. color touch screen display, duplex print, duplex scan, networking fax, ISD and 7530-23H
hard disk support, optional tray support, wireless module support

MX-C528F 10-in. color touch screen display, duplex print, duplex scan, networking, fax, 7530-67H
multi‑feed detection, ISD and hard disk support, optional tray support, wireless
module support

Finding the printer serial number

1 Open door A.
2 Locate the serial number.

Selecting paper

Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.

General information
23
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• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
For more information, see the Paper and Specialty Media Guide.

Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these factors before printing on
them.

Weight
Trays can feed paper of varying weights. Paper lighter than 60 g/m2 (16 lb) may not be stiff enough to feed
properly, and may cause jams. For more information, see the “Supported paper weights” topic.

Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.

Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50
Sheffield points.

Moisture content
The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly.
Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its
performance.
Before printing, store paper in its original wrapper for 24 to 48 hours. The environment in which the paper is
stored must be the same as the printer . Extend the time several days if the storage or transportation
environment is very different from the printer environment. Thick paper may also require a longer conditioning
period.

Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long which runs the
length of the paper, or grain short which runs the width of the paper. For recommended grain direction, see the
“Supported paper weights” topic.

Fiber content
Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing fibers such as cotton can negatively affect paper handling.

General information
24
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Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers that are used to make copies without carbon paper. They are also known as
carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper.
• Preprinted papers with chemicals that may contaminate the printer.
• Preprinted papers that can be affected by the temperature in the printer fuser.
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.09 in.). For example, optical character recognition (OCR) forms.
Sometimes, registration can be adjusted with a software app to print successfully on these forms.
• Coated papers (erasable bond), synthetic papers, or thermal papers.
• Rough‑edged, rough or heavily textured surface papers, or curled papers.
• Recycled papers that fail EN12281:2002 (European).
• Paper weighing less than 60 g/m2 (16 lb).
• Multiple‑part forms or documents.

Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.

Selecting preprinted forms and letterhead

• Use grain long paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead affects print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more information,
see the Paper and Specialty Media Guide.

General information
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Supported paper sizes

650‑sheet duo tray
Optional
100‑sheet Two‑sided
Paper size 550‑sheet 550‑sheet Scanner ADF
multipurpose printing
tray tray
feeder
A4
210 x 297 mm
(8.27 x 11.7 in.)
A5 landscape1
210 x 148 mm
(8.27 x 5.83 in.)
A5 portrait1
148 x 210 mm
(5.83 x 8.27 in.)
A6
105 x 148 mm
(4.13 x 5.83 in.)
Banner X X X X X
215.9 x 1320.8 mm
(8.5 x 52 in.)
Executive
184.2 x 266.7 mm
(7.25 x 10.5 in.)
Folio
215.9 x 330.2 mm
(8.5 x 13 in.)
Hagaki X X X X
100 x 148 mm
(3.94 x 5.83 in.)
JIS B5
182 x 257 mm
(7.17 x 10.1 in.)
1Supported in both the portrait and landscape orientations. When fed in the portrait orientation, A5 is treated as
narrow paper. When fed in landscape orientation, it is treated as a regular width paper.
2When Universal is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified
by the software application.
3 Load narrow paper in portrait orientation.
4 When Other Envelope is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless a size is specified

by the software application.

General information
26
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650‑sheet duo tray

Optional
100‑sheet Two‑sided
Paper size 550‑sheet 550‑sheet Scanner ADF
multipurpose printing
tray tray
feeder
Legal
215.9 x 355.6 mm
(8.5 x 14 in.)
Letter
215.9 x 279.4 mm
(8.5 x 11 in.)
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Statement
139.7 x 215.9 mm
(5.5 x 8.5 in.)
Universal2, 3 X X X X X
76.2 x 127 mm to 215.9
x 355.6 mm
(3 x 5 in. to 8.5 x 14 in.)
Universal2, 3 X X
105 x 148 mm to 215.9
x 355.6 mm
(4.13 x 5.83 in. to 8.5 x
14 in.)
7 3/4 Envelope X X X X
98.4 x 190.5 mm
(3.875 x 7.5 in.)
9 Envelope X X X X
98.4 x 225.4 mm
(3.875 x 8.9 in.)
10 Envelope X X
104.8 x 241.3 mm
(4.12 x 9.5 in.)
1Supported in both the portrait and landscape orientations. When fed in the portrait orientation, A5 is treated as
narrow paper. When fed in landscape orientation, it is treated as a regular width paper.
2When Universal is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified
by the software application.
3 Load narrow paper in portrait orientation.
4 When Other Envelope is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless a size is specified

by the software application.

General information
27
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650‑sheet duo tray

Optional
100‑sheet Two‑sided
Paper size 550‑sheet 550‑sheet Scanner ADF
multipurpose printing
tray tray
feeder
11 Envelope X X
114.3 x 263.525 mm
(4.5 x 10.375 in.)
12 Envelope X X
120.65 x 279.4 mm
(4.75 x 11 in.)
B5 Envelope X X
176 x 250 mm
(6.93 x 9.84 in.)
B6 Envelope X X
125 x 176 mm
(4.92 x 6.92 in.)
C5 Envelope X X
162 x 229 mm
(6.38 x 9.01 in.)
C6 Envelope X X
114 x 162 mm
(4.48 x 6.37 in.)
DL Envelope X X
110 x 220 mm
(4.33 x 8.66 in.)
Monarch X X X X
98.4 x 190.5 mm
(3.875 x 7.5 in.)
Other Envelope4 X X X X
98.4 x 162 mm to 176
x 250 mm
(3.87 x 6.38 in. to 6.93
x 9.84 in.)
1Supported in both the portrait and landscape orientations. When fed in the portrait orientation, A5 is treated as
narrow paper. When fed in landscape orientation, it is treated as a regular width paper.
2When Universal is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified
by the software application.
3 Load narrow paper in portrait orientation.
4 When Other Envelope is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless a size is specified

by the software application.

General information
28
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Supported paper types

650‑sheet duo tray
Optional
100‑sheet Two‑sided
Paper type 550‑sheet 550‑sheet Scanner ADF
multipurpose printing
tray tray
feeder
Plain

Card stock X

Recycled

Glossy X

Labels X

Vinyl Labels X X

Bond

Envelope X X

Letterhead

Preprinted

Colored Paper

Light

Heavy

Rough/Cotton X

Custom Type [x]

Notes:
• Labels, envelopes, and card stock always print at reduced speed.
• Card stock is supported in two‑sided printing only up to 163 g/m2 (90‑lb bond). Anything heavier is
supported only in one‑sided printing.
• Vinyl labels are supported for occasional use only and must be tested for acceptability. Some vinyl labels
may feed more reliably from the multipurpose feeder.

General information
29
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Supported paper weights

650‑sheet duo tray
Optional 550‑sheet tray Two‑sided printing ADF
550‑sheet tray 100‑sheet multipurpose feeder
60–218 g/m2 60–218 g/m2 60–218 g/m2 60–162 g/m2 52–120 g/m2
(16–58‑lb bond) (16–58‑lb bond) (16–58‑lb bond) (16–43‑lb bond) (14–32‑lb bond)

Notes:
• For 60 to 176 g/m2 (16–47‑lb bond) paper, grain long fibers are recommended.
• Paper less than 75 g/m2 (20‑lb bond) must be printed with Paper Type set to Light Paper. Failure to do so
may cause excessive curl which can lead to feeding errors, especially in more humid environments.
• Two‑sided printing supports paper weight from 60-162 g/m2 (16–43‑lb bond) paper.
• 100% cotton content maximum weight is 90 g/m2 (24‑lb bond).

Tools required for service

• Flat-blade screwdrivers, magnetic, various sizes
• #1 Phillips screwdriver, magnetic
• #2 Phillips screwdriver, magnetic
• #2 Phillips screwdriver, magnetic short-blade
• 7/32 inch (5.5 mm) nut driver
• Needle‑nose pliers
• Diagonal side cutters
• Spring hook
• Analog or digital multimeter
• Flash light (optional)
• Approved toner vacuum (optional)

General information
30
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Diagnostics and troubleshooting

Troubleshooting precautions
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger from
hazardous voltage in the area of the product where you are working. Unplug the product before you
begin, or use caution if the product must receive power in order to perform the task.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not physically
disconnect the input AC voltage. To avoid the risk of electrical shock, always remove the power cord
from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock while troubleshooting with covers
removed or doors open, do not touch the exposed wires or circuits while the printer is connected to an
electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to the printer,
remove the power cord from the electrical outlet and disconnect all connections to any external devices
before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Précautions de dépannage
ATTENTION—RISQUE D'ELECTROCUTION : Ce symbole indique un danger lié à des niveaux de
tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de commencer, ou
agissez avec prudence si le produit doit être alimenté pour effectuer l'opération.
ATTENTION—RISQUE D'ELECTROCUTION : Ce produit utilise un commutateur d'alimentation
électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA. Pour éviter tout risque
d'électrocution, débranchez toujours le cordon d'alimentation de l'imprimante lorsque vous devez
déconnecter la tension d'alimentation CA.
ATTENTION—RISQUE D'ELECTROCUTION : Pour éviter tout risque d'électrocution lors du dépannage
de l'imprimante avec les capots retirés ou les portes ouvertes, prenez garde de ne pas toucher les fils
ou circuits dénudés si l'imprimante est connectée à une prise électrique.
ATTENTION—RISQUE D'ELECTROCUTION : Pour éviter tout risque d'électrocution et éviter
d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et déconnectez
toute connexion à tout périphérique externe avant de brancher ou débrancher des câbles ou circuits et
assemblages électroniques.
ATTENTION—SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour réduire le
risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.
ATTENTION : RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement, agissez
avec précaution au niveau des zones signalées par cette étiquette. Les blessures par pincement
peuvent se produire autour des pièces mobiles telles que les engrenages, portes, tiroirs et capots.

Diagnostics and troubleshooting

31
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Precauciones durante la solución de problemas

PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Cuando vea este símbolo en el producto,
existe peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte el
producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de realizar la
tarea.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Este producto utiliza un interruptor de
corriente electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea necesario
retirar la entrada de voltaje de CA.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Para evitar el riesgo de descarga eléctrica al
solucionar problemas sin las cubiertas o con las puertas abiertas, no toque los cables ni los circuitos
expuestos mientras la impresora está conectada a una toma de corriente.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Para evitar el riesgo de descargas eléctricas y
daños en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa electrónica
o conjunto.
PRECAUCIÓN: SUPERFICIE CALIENTE: El interior de la impresora podría estar caliente. Para evitar el
riesgo de heridas producidas por el contacto con un componente caliente, deje que la superficie se
enfríe antes de tocarlo.
PRECAUCIÓN: PELIGRO DE ATRAPAMIENTO: Para evitar el riesgo de lesión por atrapamiento, preste
atención en las áreas marcadas con esta etiqueta. Las lesiones por atrapamiento se pueden producir en
torno a partes móviles, tales como engranajes, puertas, bandejas y cubiertas.

Vorsichtsmaßnahmen bei der Fehlerbehebung

VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr durch
gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das Produkt von
seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn das Produkt für die
Durchführung der Aufgabe mit Strom versorgt werden muss.
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen
Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko eines
elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn eine
Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um die Gefahr eines Stromschlags während der
Fehlerbehebung bei entfernten Abdeckungen oder offenen Klappen zu vermeiden, berühren Sie die
freiliegenden Drähte oder Stromkreise nicht, wenn der Drucker an eine Steckdose angeschlossen ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden am
Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle Verbindungen
zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder Baugruppen einstecken oder
abziehen.
VORSICHT – HEISSE OBERFLÄCHE: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie
Verletzungen, indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche
berühren.

Diagnostics and troubleshooting

32
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VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in

Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können im
Bereich von beweglichen Komponenten auftreten, wie z. B. Zahnrädern, Klappen, Fächern und
Abdeckungen.

Troubleshooting overview

Performing the initial troubleshooting check

• With the power cord unplugged from the electrical outlet, check if the cord is free from breakage, short
circuits, disconnected wires, or incorrect connections.

• Make sure that the printer is properly grounded.

• Make sure that the power supply line voltage is within 10% of the rated line voltage.
• Make sure that the printer is securely installed on a level surface in a well‑ventilated area.
• Make sure that the temperature and relative humidity are within the specifications. See “Temperature
information” on page 598.

• Avoid locations that:

– Generate ammonia gas
– Are exposed to direct sunlight
– Are near open flames
– Are dusty
• Make sure that the recommended paper for this printer is used.
• Do a test print with paper from a newly opened package, and then check the result.

Securing the printer

Resetting the printer without admin credentials

Notes:
• Resetting the printer or replacing the controller board deletes all security settings.

Diagnostics and troubleshooting

33
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• Before changing the security settings, ask permission from your administrator.
1 Perform an Out of Service Erase to reset the printer to factory defaults without using admin credentials. For
more information, see “Erasing printer memory” on page 349.
Warning—Potential Damage: This method makes the device vulnerable to hacking because it allows the
creation of an admin account afterwards. By default, newer firmware versions restrict Out of Service
Erase to admin users only, making the printer more secure and remembering the admin password more
important.
2 If Out of Service Erase is unavailable, then use the security reset jumper to reset the printer to factory
defaults. For more information, see “Using the security reset jumper” on page 34.
3 If the effect of the jumper reset is disabled, then replace the controller board. For more information, see
“Controller board removal” on page 470.

Using the security reset jumper

The security reset jumper is on the controller board. It can be used if the admin password is lost or forgotten,
and Out of Service Erase is not available.

Notes:
• To enable the effect of the security reset jumper, from the home screen navigate to: Security >
Miscellaneous > Security Reset Jumper > Enable “Guest” Access.
• To disable the effect of the jumper, select No Effect from the Security Reset Jumper section in the
Security menu. If the password is forgotten or lost, perform an Out of Service Erase or replace the
controller board. See “Resetting the printer without admin credentials” on page 33 or “Controller
board removal” on page 470.
1 Turn off the printer.
2 Remove the controller board shield.
3 Locate the security jumper (A) on the controller board.

Diagnostics and troubleshooting

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4 Move the jumper to cover the middle and exposed prongs.

Note: The movement of the jumper triggers the reset, not the jumper position.
5 Attach the controller board shield.
6 Turn on the printer.

Notes:
• The security framework remains in place after the reset. Public permissions are reset to default and now
include Out of Service Erase as an option.
• If LDAP is used to authenticate the copy function in MFPs, then the LDAP configuration and copy
function are no longer protected.
• If Enable Audit is activated in the Security Audit Log, then the printer logs a message each time the
jumper is reset.
• Physical access to the printer is required to use the jumper, making it more secure against hacking. To
prevent tampering of the jumper, secure the controller board cage with a Kensington lock.

Fixing print quality issues

Initial print quality check

Before troubleshooting print problems, perform the following:

• Make sure that the printer is located in an area that follows the recommended operating environment
and power requirement specifications.

• Check the status of supplies. Replace supplies that are low or empty.
• Load 20-lb (75 to 80 gsm) plain letter or A4-size paper. Make sure that the paper guides are properly set
and locked. From the control panel, set the paper size and type to match the paper loaded in the tray.

• Print and keep the menu settings page. The original menu settings page will be used to restore the custom
settings if necessary.

• Make sure that the Print resolution, Toner darkness, and Color saver are set to their default values.
– Print resolution: 4800 CQ
– Toner darkness: 4
– Color saver: Off
• Check the toner cartridge for damage, and replace if necessary.
• Print the advanced print quality samples to see if the problem remains. Use tray 1 to test print quality
problems. Look for variations in the print from what is expected. On the last page of the advanced print
quality samples, check the Print quality and EP setup section for non‑default settings.

• Make sure that the correct print driver is used to prevent print problems. If the wrong print driver is
installed, incorrect characters could print and the copy may not fit the page correctly.

Diagnostics and troubleshooting

35
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Blank or white pages check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Diagnostics and troubleshooting

36
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Action Yes No
Step 1 Go to step 2. The problem is
Make sure that all the packing materials on the printer are solved.
removed.
• Inside the printer

• Toner cartridges and imaging unit

Does the problem remain?

Diagnostics and troubleshooting

37
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Action Yes No
Step 2 Go to step 3. Go to step 5.
a Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Test Pages
b Check the test page.

Is only one color missing?

Step 3 Go to step 5. Go to step 4.
Check the toner cartridge and imaging unit contacts of the affected
color.

Are the contacts clean?

Step 4 Go to step 5. The problem is
Clean the contacts. solved.

Does the problem remain?

Step 5 Go to step 6. The problem is
Replace the affected imaging kit or imaging unit. solved.

Does the problem remain?

Step 6 Go to step 8. Go to step 7.
a Remove the transfer module. See “Transfer module removal”
on page 423.
b Close the front door or bypass the door interlock switch.
c Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
d Select the motor of the affected color, and then touch Start.

Does the motor run?

Step 7 Go to step 8. The problem is
Replace the affected motor (EP drive). See “Motor (EP drive) solved.
removal” on page 374.

Does the problem remain?

Step 8 Go to step 10. Go to step 9.
a Manually turn the motor (EP drive).
b While turning the motor, check if the corresponding couplers
that drive the affected toner cartridge or imaging unit move.

Do the couplers move?

Diagnostics and troubleshooting

38
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Action Yes No
Step 9 Go to step 10. The problem is
Replace the EP drive gearbox. See “EP drive gearbox removal” solved.
on page 376.

Does the problem remain?

Step 10 Go to step 12. Go to step 11.
Check if the pins on the HVPS freely move.

Do the pins freely move?

Step 11 Go to step 12. The problem is
Replace the HVPS. See “HVPS removal” on page 410. solved.

Does the problem remain?

Step 12 Go to step 14. Go to step 13.
Check the continuity of the cable on the JWTH_SC1 connector on
the engine board.

Does the cable have continuity?

Step 13 Go to step 14. The problem is
Replace the cable. solved.

Does the problem remain?

Step 14 Go to step 15. The problem is
Make sure that the printhead cables on the engine board are solved.
properly connected.

Does the problem remain?

Step 15 Go to step 16. The problem is
Make sure that the JTH1 and JPWR1 cables are properly connected solved.
to the controller board and engine board.

Does the problem remain?

Step 16 Go to step 17. The problem is
Replace the printhead. See “Printhead removal” on page 476. solved.

Does the problem remain?

Step 17 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

Diagnostics and troubleshooting

39
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Dark print check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. Go to step 3.
a From the home screen, touch Settings > Print > Quality > Toner
Darkness.
b Check the toner darkness setting value.
Note: The default value for toner darkness is 4.

Is the darkness setting too high?

Step 2 Go to step 3. The problem is
Adjust the darkness setting to the proper value. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
a Enter the Diagnostics menu, and then navigate to: solved.
Printer Setup > EP Setup > Toner Patch Sensor Adjust
b Make sure that Calibration reference values are set to default.
Note: Default value for Black and CMY settings is 0.

Does the problem remain?

Step 4 Go to step 5. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Test Pages
b Check the test page.

Is only color affected?

Diagnostics and troubleshooting

40
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Action Yes No
Step 5 Go to step 6. The problem is
If the affected color is black, then do the following: solved.
a Remove the black imaging unit from the imaging kit.
b Reinstall the black imaging unit.
If the affected color is C, M, or Y, then do the following:
a Remove the affected color developer unit from the imaging kit.
b Reinstall the affected color developer unit.

Does the problem remain?

Step 6 Go to step 7. The problem is
Replace the affected black imaging unit or the whole color imaging solved.
kit.

Does the problem remain?

Step 7 Go to step 8. The problem is
a Enter the Diagnostics menu, and then navigate to: solved.
Color alignment adjust
b On the AA adjustment row, touch Start.
c From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.

Does the problem remain?

Step 8 Go to step 9. The problem is
Perform the toner patch sensing service check. See “Toner patch solved.
sensing service check” on page 294.

Does the problem remain?

Step 9 Go to step 10. The problem is
Reseat the HVPS cable on the engine board. solved.

Does the problem remain?

Step 10 Contact the next The problem is
Replace the HVPS. See “HVPS removal” on page 410. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

41
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Ghost images check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Paper > Tray
Configuration > Default Source.
b Select the paper source.
c Check if the paper type and size settings match the paper type
and size set on the tray.

Do the settings match?

Step 2 Go to step 3. The problem is
Change the paper size and type, or adjust the size settings in the solved.
tray to match the paper size.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Note: Ghost images may occur when printing to a full‑width
media immediately after printing long jobs on narrow media.

Did the issue occur right after printing a long job on narrow media?
Step 4 Go to step 5. The problem is
Wait longer after printing long narrow media jobs before printing solved.
on full‑width media. If necessary, contact the next level of support
for the engine setting to make the printer wait longer automatically.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
a From the home screen, touch Status/Supplies.
b Check the status of the black and color supplies.

Are any of the supplies low?

Diagnostics and troubleshooting

42
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Action Yes No
Step 6 Go to step 7. The problem is
Replace the affected supply. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Measure the distance from one point of the original image to the
same point on the ghost image.
Note: Defects that repeat after 43.6 mm are most likely caused
by the developer roller.

Is the distance 43.6 mm?

Step 8 Go to step 9. The problem is
Replace the affected imaging kit or imaging unit. solved.

Does the problem remain?

Step 9 Go to step 10. Go to step 11.
Measure the distance from one point of the original image to the
same point on the ghost image.
Note: Defects that repeat after 94.5 mm are most likely caused
by the photoconductor drum.

Is the distance 94.5 mm?

Step 10 Go to step 11. The problem is
Replace the affected imaging kit or imaging unit. solved.

Does the problem remain?

Step 11 Go to step 12. Contact the next
a From the home screen, touch Settings > Reports > Menu level of support.
Settings Page.
Note: Perform this step twice to clear any debris.
b Check the fuser area for toner contamination.

Is there toner contamination?

Step 12 Contact the next The problem is
Replace the fuser. See “Fuser removal” on page 428. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Gray or colored background check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. Go to step 3.
a From the home screen, touch Status/Supplies.
b Check the status of the toner cartridges or imaging unit if any
were recently replaced.

Were any of the toner cartridges or imaging unit recently replaced?

Step 2 Go to step 3. The problem is
Reinstall the toner cartridges or imaging unit. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check if black is the only color producing the background of the
print job.

Is black the only color producing the background?

Step 4 Go to step 5. The problem is
Replace the black imaging unit. solved.

Does the problem remain?

Step 5 Go to step 6. The problem is
Replace the imaging kit. See “Imaging kit removal” on page solved.
391.

Does the problem remain?

Step 6 Go to step 7. The problem is
Reseat the HVPS cable on the HVPS and on the JHVPS1 connector solved.
on the engine board.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 7 Go to step 8. Go to step 9.
Check the contact pins connecting the HVPS to the transfer
module for damage.

Are the contact pins damaged?

Step 8 Go to step 9. The problem is
Replace the HVPS. See “HVPS removal” on page 410. solved.

Does the problem remain?

Step 9 Go to step 10. The problem is
Make sure that the printhead cables on the engine board are solved.
properly connected.

Does the problem remain?

Step 10 Contact the next The problem is
Replace the printhead. See “Printhead removal” on page 476. level of support. solved.

Does the problem remain?

Horizontal colored lines or banding check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Actions Yes No
Step 1 Go to step 2. Go to step 3.
Check if the lines on the print quality test page are white.

Are the lines white?

Step 2 Go to step 3. The problem is
Perform the repeating defects check. See “Repeating defects solved.
check” on page 56.

Does the problem remain?

Diagnostics and troubleshooting

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Actions Yes No
Step 3 Go to step 4. Go to step 5.
Check if the lines appear only on the leading or trailing edge.

Does the issue only occur on the leading or trailing edge?

Step 4 Go to step 5. The problem is
Perform the Marks on leading or trailing edges check. See “Marks solved.
on leading or trailing edges check” on page 50.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
a Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Test Pages
b Check if the lines appear on the same area of the page.

Do the lines appear on the same area?

Step 6 Go to step 7. The problem is
Perform the repeating defects check. See “Repeating defects solved.
check” on page 56.

Does the problem remain?

Step 7 Go to step 8. The problem is
Check the pages right after the defective page. solved.

Do the lines appear after two consecutive normal pages were

printed?
Step 8 Contact the next Go to step 9.
Check the transfer module for contamination. level of support.

Is the transfer module free of contamination?

Step 9 Contact the next The problem is
Clean or replace the transfer module. See “Transfer module level of support. solved.
removal” on page 423.

Does the problem remain?

Diagnostics and troubleshooting

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Light print check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
touch Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check.
See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. Go to step 3.
a From the home screen, touch Settings > Print > Quality.
b Check the toner darkness setting value.
Note: The default toner darkness value is 4.

Is the darkness setting too low?

Step 2 Go to step 3. The problem is
Adjust the darkness setting to the correct value. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
a From the home screen, touch Device > Eco‑mode > Print. solved.
b Make sure that Color saver is set to Off.

Does the problem remain?

Step 4 Go to step 5. The problem is
Make sure that no paper is wrapping around the second transfer solved.
roller.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Go to step 7. Go to step 6.
a Remove the transfer module. See “Transfer module removal”
on page 423.
b Check if the three contacts (A) are visible and if they freely
move.

Are the contacts visible and do they freely move?

Step 6 Go to step 7. The problem is
a Reseat the HVPS. solved.
b Make sure that the contacts are visible and can freely move.
c Make sure that the index pin is properly aligned.

Does the problem remain?

Step 7 Go to step 8. Go to step 16.
a Enter the Diagnostics menu, and then touch Advanced Print
Quality Samples > Advanced Print Quality Test Pages.
b Check the test page.

Is only one color affected?

Diagnostics and troubleshooting

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Action Yes No
Step 8 Go to step 10. Go to step 9.
Check the toner cartridge of the affected color for proper
installation.
• Make sure that all packing materials are removed.
• Check for misalignment.

Is the toner cartridge properly inserted?

Step 9 Go to step 10. The problem is
Insert the toner cartridge properly. solved.

Does the problem remain?

Step 10 Go to step 11. Go to step 12.
Check the cartridge toner level.

Is the cartridge empty?

Step 11 Go to step 12. The problem is
Replace the toner cartridge. solved.

Does the problem remain?

Step 12 Go to step 13. The problem is
Remove, and then insert the imaging kit or imaging unit of the solved.
affected color.

Does the problem remain?

Step 13 Go to step 16. Go to step 14.
a Remove the transfer module. See “Transfer module removal”
on page 423.
b Close the front door or bypass the door interlock switch.
c Enter the Diagnostics menu, and then touch Printer
diagnostics & adjustments > Motor tests.
d Select the motor of the affected color, and then touch Start.

Does the motor run?

Step 14 Go to step 15. The problem is
Reseat the motor cable. solved.

Does the problem remain?

Step 15 Go to step 16. The problem is
Replace the affected motor (EP drive). See “Motor (EP drive) solved.
removal” on page 374.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 16 Go to step 18. Go to step 17.
Remove the imaging kit, and then check the printhead lenses for
dust or debris. See “Imaging kit removal” on page 391.

Are the lenses free of dust or debris?

Step 17 Go to step 18. The problem is
Clean the printhead lenses. solved.

Does the problem remain?

Step 18 Go to step 20. Go to step 19.
Check the HVPS cable on the HVPS and on the JHVPS1 connector
on the engine board for proper connection.

Is the cable properly connected at both ends?

Step 19 Go to step 20. The problem is
Reconnect the cable. solved.

Does the problem remain?

Step 20 Go to step 21. The problem is
Replace the transfer module. See “Transfer module removal” on solved.
page 423.

Does the problem remain?

Step 21 Contact the next The problem is
Replace the HVPS. See “HVPS removal” on page 410. level of support. solved.

Does the problem remain?

Marks on leading or trailing edges check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Diagnostics and troubleshooting

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Action Yes No
a Use a dry and lint-free cloth to clean the ribs (A) on the transfer Contact the next The problem is
module cleaning assembly housing. level of support. solved.
Note: Do not remove the transfer belt to clean the housing.

A
b Use a toner vacuum to remove the remaining toner.
c Perform a print job.

Does the problem remain?

Mottled print and dots check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set on the tray.

Do the settings match?

Step 2 Go to step 3. The problem is
Change the paper size and type, or adjust the size settings in the solved.
tray to match the paper size.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 3 Go to step 4. Go to step 5.
Check the paper for texture or rough finish.

Is the paper textured or rough?

Step 4 Go to step 5. The problem is
Replace the textured or rough paper with plain paper. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the printer for toner leaks.

Are there toner leaks?

Step 6 Go to step 7. The problem is
a Clean the printer thoroughly using a toner vacuum. solved.
b Perform a print job to clear the remaining toner from the
imaging components.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the affected imaging kit or imaging unit. solved.

Does the problem remain?

Step 8 Go to step 10. Go to step 9.
Check the transfer module for improper installation and damage.

Is the transfer module properly installed and free of damage?

Step 9 Go to step 10. The problem is
Reinstall or replace the transfer module. See “Transfer module solved.
removal” on page 423.

Does the problem remain?

Step 10 Contact the next Go to step 11.
a Remove the fuser. See “Fuser removal” on page 428. level of support.
b Check the fuser for debris and damage.

Is the fuser free of debris and damage?

Step 11 Contact the next The problem is
Clean or replace the fuser. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Print crooked or skewed check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. The problem is
Make sure that the paper is properly loaded and free of damage. solved.

Does the problem remain?

Step 2 Go to step 4. Go to step 3.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set on the tray.

Do the settings match?

Step 3 Go to step 4. The problem is
Change the paper size and type, or adjust the size settings in the solved.
tray to match the paper size.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 4 Go to step 5. The problem is
a Check if the transfer module bearings are properly seated on solved.
the frame. Make sure that the bearings sit on top of their slots.

# Part
1 Left bearing
2 Right bearing
3 Frame
b If necessary, reinstall the transfer module. See “Transfer
module removal” on page 423.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Go to step 6. The problem is
a Make sure that the transfer module E‑clip (A) is not missing. solved.

b Make sure that the transfer module bearing (B) is properly

seated.

Does the problem remain?

Step 6 Go to step 8. Go to step 7.
Check the isolation unit for dust or debris.

Is the isolation unit free of dust or debris?

Step 7 Go to step 8. The problem is
Remove the dust or debris. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 8 Go to step 11. Go to step 9.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Deskew
b Touch Start.

Does the motor run?

Step 9 Go to step 10. The problem is
Check the cable on the JMTR1 connector on the controller board solved.
for proper connection and damage, and replace if necessary.

Does the problem remain?

Step 10 Go to step 11. The problem is
Replace the motor (deskew). See “Motor (deskew) removal” on solved.
page 379.

Does the problem remain?

Step 11 Contact the next Go to step 12.
Check the condition of the aligner rollers. level of support.

Are the rollers free from excess wear, contamination, and damage?
Step 12 Contact the next The problem is
Clean or replace the rollers. See “Aligner rollers removal” on level of support. solved.
page 450.

Does the problem remain?

Repeating defects check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Diagnostics and troubleshooting

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Action Yes No
Step 1 Go to step 3. Go to step 2.
Make sure that all the packing materials on the printer are
removed.
Check the printer rollers for dust or debris.

Have all the packing materials on the printer been removed, and
are the rollers free of dust or debris?
Step 2 Go to step 3. The problem is
Remove the packing materials, dust, or debris. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Measure the distance between the repeating marks.
Note: A distance of 43.6 mm is likely caused by the developer
roller. A distance of 45 mm is likely caused by the toner add
roller.

Is the distance between the marks either 43.6 mm or 45 mm?

Step 4 Contact the next The problem is
Replace the affected imaging kit or imaging unit. level of support. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Measure the distance between the repeating marks.
Note: A distance of 29.9 mm is likely caused by the charge roller.
A distance of 23.2 mm is likely caused by the charge roller
cleaner. A distance of 94.5 mm is likely caused by the
photoconductor drum.

Is the distance between the marks either 29.9 mm, 23.2 mm, or
94.5 mm?
Step 6 Contact the next The problem is
Replace the affected imaging kit or imaging unit. level of support. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Measure the distance between the repeating marks.
Note: A distance of 95 mm is likely caused by the fuser belt.

Is the distance between the marks 95 mm or 110 mm?

Diagnostics and troubleshooting

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Action Yes No
Step 8 Contact the next The problem is
Replace the fuser. See “Fuser removal” on page 428. level of support. solved.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
Measure the distance between the repeating marks.
Note: Distances of 37.7 mm, 54.6 mm, and 78.5 mm points to the
transfer module as the likely cause.

Is the distance between the marks either 37.7 mm, 54.6 mm, or 78.5
mm?
Step 10 Go to step 11. Contact the next
Check the marks that appear on a multi‑page print job. level of support.

Do the marks appear on every other page?

Step 11 Contact the next The problem is
Replace the transfer module. See “Transfer module removal” on level of support. solved.
page 423.

Does the problem remain?

Solid color or black image check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Diagnostics and troubleshooting

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Action Yes No
Step 1 Go to step 2. Go to step 6.
a Place a narrow strip of paper over the gap between the
developer rollers.
Note: Make sure that the paper stays in place when
reinstalling the imaging unit to prevent the laser from
discharging the photoconductor.
b From the home screen, touch Settings > Troubleshooting >
Print Quality Pages.
c Check the test page.

Is there vertical banding?

Step 2 Go to step 3. The problem is
a Make sure that the cables are properly connected on the solved.
printhead and engine board.
b Make sure that the cables from the engine board are properly
connected to the controller board.

Does the problem remain?

Step 3 Go to step 4. The problem is
Replace the printhead. See “Printhead removal” on page 476. solved.

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the engine board. See “Engine board removal” on solved.
page 471.

Does the problem remain?

Step 5 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Step 6 Go to step 7. The problem is
Replace the affected imaging unit or imaging kit. solved.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
Turn off the printer.
Check the cable connection at both ends.
Check the continuity of the HVPS cable.

Is the cable connected at both ends, and has continuity?

Diagnostics and troubleshooting

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Action Yes No
Step 8 Go to step 9. The problem is
Replace the HVPS cable. solved.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the HVPS. See “HVPS removal” on page 410. level of support. solved.

Does the problem remain?

Text or images cut off check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Actions Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set on the tray.

Do the settings match?

Step 2 Go to step 3. The problem is
Change the paper size and type, or adjust the size settings in the solved.
tray to match the paper size.

Does the problem remain?

Diagnostics and troubleshooting

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Actions Yes No
Step 3 Go to step 4. The problem is
Make sure that all the packing materials on the printer are solved.
removed.
• Inside the printer

• Toner cartridges and imaging unit

Does the problem remain?

Diagnostics and troubleshooting

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Actions Yes No
Step 4 Contact the next The problem is
Make sure that the black imaging unit and CMY imaging kit have level of support. solved.
not reached end‑of‑life.

Does the problem remain?

Toner easily rubs off check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Actions Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set on the tray.

Do the settings match?

Step 2 Go to step 3. The problem is
Change the paper size and type, or adjust the size settings in the solved.
tray to match the paper size.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the paper for texture or rough finish.

Is the paper textured or rough?

Step 4 Go to step 5. The problem is
Replace the textured or rough paper with plain paper. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Actions Yes No
Step 5 Go to step 6. The problem is
Remove, and then reinstall the fuser. See “Fuser removal” on solved.
page 428.

Does the problem remain?

Step 6 Go to step 7. The problem is
Replace the fuser. See “Fuser removal” on page 428. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
a From the home screen, touch Settings > Device > Maintenance
> Configuration Menu > Reports > Event Log.
b Check the log history for fuser error codes.

Are there fuser error codes on the event log?

Step 8 Go to step 9. The problem is
Perform the service check for the error code found. solved.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the LVPS. See “LVPS removal” on page 369. level of support. solved.

Does the problem remain?

Uneven print density check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Diagnostics and troubleshooting

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Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set on the tray.

Do the settings match?

Step 2 Go to step 3. The problem is
Change the paper size and type, or adjust the size settings in the solved.
tray to match the paper size.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the paper for texture or rough finish.

Is the paper textured or rough?

Step 4 Go to step 5. The problem is
Replace the textured or rough paper with plain paper. solved.

Does the problem remain?

Step 5 Go to step 6. The problem is
a Remove the imaging kit. See “Imaging kit removal” on solved.
page 391.
b Inspect and clean the printhead lenses.
c Print a test page.

Does the problem remain?

Step 6 Go to step 7. The problem is
a Remove the CMY developer units from the imaging kit, and solved.
then install them back to the imaging kit.
b Remove the black imaging unit from the imaging kit, and then
install it back to the imaging kit.

Does the problem remain?

Step 7 Contact the next The problem is
Replace the affected imaging unit or imaging kit. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Vertical colored lines or banding check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. Go to step 3.
a Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Test Pages
b Check the test page.

Is only one color producing the defect?

Step 2 Go to step 3. The problem is
Replace the affected imaging kit or imaging unit. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Replace the transfer module. See “Transfer module removal” on solved.
page 423.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the fuser. See “Fuser removal” on page 428. level of support. solved.

Does the problem remain?

Vertical white lines check

Diagnostics and troubleshooting

65
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Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. The problem is
a Remove the imaging kit. See “Imaging kit removal” on solved.
page 391.
b Inspect and clean the printhead lenses.
c Print a test page.

Does the problem remain?

Step 2 Go to step 3. Go to step 3.
a Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Test Pages
b Check the test page.

Did the print defect appear on all the pages?

Step 3 Go to step 4. The problem is
Replace the affected imaging kit or imaging unit. solved.

Does the problem remain?

Step 4 Go to step 5. Go to step 5.
Check the transfer module for improper installation and damage.

Is the transfer module properly installed and free of damage?

Step 5 Go to step 6. The problem is
Reinstall or replace the transfer module. See “Transfer module solved.
removal” on page 423.

Does the problem remain?

Step 6 Contact the next The problem is
Replace the printhead. See “Printhead removal” on page 476. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Blurred print or misaligned color check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Actions Yes No
Step 1 Go to step 2. Go to step 3.
Check the print quality test page if it has one color that is blurred
or misaligned.

Is only one color blurred or misaligned?

Step 2 Go to step 3. The problem is
Perform the color alignment adjustment on the misaligned color. solved.
See “Color alignment adjust” on page 335.

Does the problem remain?

Step 3 Go to step 4. The problem is
Perform color alignment adjustment on all colors. See “Color solved.
alignment adjust” on page 335.

Does the problem remain?

Step 4 Go to step 5. The problem is
Perform the Auto alignment service check. See “Auto alignment solved.
service check” on page 296.

Does the problem remain?

Step 5 Go to step 6. The problem is
Enter the Diagnostics menu, and then navigate to: solved.
Advanced Print Quality Samples > Advanced Print Quality Test
Pages

Does the problem remain?

Step 6 Go to step 7. The problem is
Remove the imaging kit, and then clean the printhead lenses. See solved.
“Cleaning the printhead lenses” on page 554.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the motor (K/transfer belt). See “Motor (EP drive) solved.
removal” on page 374.

Does the problem remain?

Diagnostics and troubleshooting

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Actions Yes No
Step 8 Go to step 9. The problem is
Replace the printhead. See “Printhead removal” on page 476. solved.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

Diagnostics and troubleshooting

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Gapping or half color page check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. The problem is
Make sure that all the packing materials on the printer are solved.
removed.
• Inside the printer

• Toner cartridges and imaging unit

Diagnostics and troubleshooting

Does the problem remain?
69
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Action Yes No
Step 2 Go to step 3. The problem is
a Reinstall the toner cartridges and imaging unit. solved.
b Reinstall the imaging kit.
c Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Test Pages
d Check the test page.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the developer hold down arms and their springs for
damage.

Are the developer hold down arms damaged?

Step 4 Go to step 5. The problem is
Replace the affected developer hold down arm. See “Developer solved.
hold down arm removal” on page 490.

Does the problem remain?

Step 5 Contact the next The problem is
Replace the affected imaging kit or imaging unit. level of support. solved.

Does the problem remain?

Image void process direction check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Diagnostics and troubleshooting

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Action Yes No
Step 1 Go to step 2. The problem is
Load paper from a fresh package. solved.
Note: Paper may absorb moisture due to high humidity. Store
paper in its original wrapper until it is ready to be used.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that all the packing materials on the printer are solved.
removed.
• Inside the printer

• Toner cartridges and imaging unit

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Does the problem remain?
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Action Yes No
Step 3 Go to step 4. The problem is
a Reseat the imaging kit. solved.
b Perform a print job.

Does the problem remain?

Step 4 Go to step 5. Go to step 8.
Check if the problem appears only on one side of the page.

Does the problem appear only on one side?

Step 5 Go to step 7. The problem is
Check the developer hold down arms for damage or loose springs. solved.

Are the developer hold down arms free of damage and loose
springs?
Step 6 Go to step 7. The problem is
Replace the developer hold down arms. See “Developer hold solved.
down arm removal” on page 490.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
Check for missing colors.

Is only one color missing?

Step 8 Go to step 9. The problem is
Remove the imaging kit, and then clean the printhead lenses. See solved.
“Cleaning the printhead lenses” on page 554.

Does the problem remain?

Step 9 Go to step 10. The problem is
• If the affected color is cyan, magenta, or yellow, then replace solved.
the developer unit of the affected color.
• If the affected color is black, then replace the imaging unit.

Does the problem remain?

Step 10 Go to step 11. The problem is
Replace the printhead. See “Printhead removal” on page 476. solved.

Does the problem remain?

Step 11 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

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Image void scan direction check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. The problem is
Load paper from a fresh package. solved.
Note: Paper may absorb moisture due to high humidity. Store
paper in its original wrapper until it is ready to be used.

Does the problem remain?

Step 2 Go to step 3. The problem is
Reseat the imaging kit, and then perform a print job. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check if the problem affects only one color.

Does the problem affect only one color?

Step 4 Go to step 5. The problem is
Replace the affected imaging kit or imaging unit. solved.

Does the problem remain?

Step 5 Contact the next Go to step 6.
Measure the interval between every defect. level of support.

Does the defect occur in 55-mm intervals?

Step 6 Go to step 7. Go to step 5.
Replace the transfer module. See “Transfer module removal” on
page 423.

Does the problem remain?

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Action Yes No
Step 7 Go to step 8. The problem is
Reseat the HVPS cable on the controller board. solved.

Does the problem remain?

Step 8 Go to step 9. The problem is
Replace the HVPS. See “HVPS removal” on page 410. solved.

Does the problem remain?

Step 9 Go to step 10. The problem is
Replace the engine board. See “Engine board removal” on solved.
page 471.

Does the problem remain?

Step 10 Contact the next The problem is
Replace the printhead. See “Printhead removal” on page 476. level of support. solved.

Does the problem remain?

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Missing color check

Action Yes No
Step 1 Go to step 2. The problem is
Make sure that all the packing materials on the printer are solved.
removed.
• Inside the printer

• Toner cartridges and imaging unit

Does the problem remain?

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Action Yes No
Step 2 Go to step 3. The problem is
Make sure that all supplies are properly installed. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Reinstall the imaging unit and imaging kit. solved.

Does the problem remain?

Step 4 Go to step 5. The problem is
Reseat the printhead cable on the engine board. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the contacts on the imaging unit or imaging kit of the missing
color for dust or debris.

Are the contacts free of dust or debris?

Step 6 Go to step 7. The problem is
Clean the contacts. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Check if the missing color is yellow.

Is the affected color yellow?

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Action Yes No
Step 8 Go to step 9. The problem is
Make sure that the cleaning blade on the transfer belt is facing the solved.
proper direction.
If the blade has flipped (and is now facing the wrong direction),
replace the transfer module.
Note: Look at the corner edge of the blade to determine the
direction.

Does the problem remain?

Step 9 Go to step 10. The problem is
Replace the affected imaging kit or imaging unit. solved.

Does the problem remain?

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Action Yes No
Step 10 Go to step 12. Go to step 11.
Check if the spring-loaded pins in the HVPS freely move in and out
with an equal amount of spring force.

Do the pins freely move?

Step 11 Go to step 12. The problem is
Replace the HVPS. See “HVPS removal” on page 410. solved.

Does the problem remain?

Step 12 Go to step 14. Go to step 13.
a Remove the transfer module. See “Transfer module removal”
on page 423.
b Close the front door or bypass the door interlock switch.
c Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
d Select the motor of the affected color, and then touch Start.

Does the motor run?

Step 13 Go to step 14. The problem is
Replace the affected motor (EP drive). See “Motor (EP drive) solved.
removal” on page 374.

Does the problem remain?

Step 14 Go to step 16. Go to step 15.
While manually turning the motors, check if the corresponding
couplers move.

Do the couplers move?

Step 15 Go to step 16. The problem is
Replace the EP drive gearbox. See “EP drive gearbox removal” solved.
on page 376.

Does the problem remain?

Step 16 Go to step 17. The problem is
a Make sure that the printhead cables are properly connected to solved.
the engine board.
b Make sure that the JTH1 and JPWR1 cables are properly
connected to the controller board and engine board.

Does the problem remain?

Step 17 Go to step 18. The problem is
Replace the printhead. See “Printhead removal” on page 476. solved.

Does the problem remain?

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Action Yes No
Step 18 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

Random marks check

Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality
check. See “Initial print quality check” on page 35.

Action Yes No
Step 1 Go to step 2. Go to step 3.
Check the printer for toner leaks.

Are there toner leaks?

Step 2 Go to step 3. The problem is
a Clean the printer thoroughly using a toner vacuum. solved.
b Perform a print job to clear the remaining toner from the
imaging components.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Remove the imaging kit, and then check it for debris and fragments.
See “Imaging kit removal” on page 391.

Is the imaging kit free of debris and fragments?

Step 4 Go to step 5. The problem is
Remove the debris and fragments. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Remove the transfer module. See “Transfer module removal”
on page 423.
b Check the transfer module for debris and fragments.

Is the transfer module free of debris and fragments?

Step 6 Contact the next The problem is
Remove the debris and fragments. level of support. solved.

Does the problem remain?

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Action Yes No
Step 7 Contact the next Go to step 8.
a Remove the fuser. See “Fuser removal” on page 428. level of support.
b Check the fuser for debris and damage.

Is the fuser free of debris and damage?

Step 8 Contact the next The problem is
Replace the fuser. See “Fuser removal” on page 428. level of support. solved.

Does the problem remain?

Fixing scan quality issues

Dark image quality (using the ADF or scanner) check

Actions Yes No
Step 1 Go to step 2. Go to step 3.
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality Test
Pages

Is the scan defect seen on the print quality samples?

Step 2 Go to step 3. The problem is
Identify, and then resolve the print quality defect. See “Fixing print solved.
quality issues” on page 35.

Does the problem remain?

Step 3 Go to step 4. The problem is
From the home screen, touch Settings > Print > Quality > solved.
Advanced Imaging > Color Adjust.

Does the problem remain?

Step 4 Go to step 5. The problem is
Clean the following parts. See “Cleaning the scanner” on solved.
page 546.
• ADF glass
• Scanner glass
• ADF glass pad
• Scanner glass pad
• ADF glass pad in door C
• ADF glass in door C

Does the problem remain?

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Actions Yes No
Step 5 Go to step 6. The problem is
a Perform a copy job using the ADF. solved.
b Perform a copy job using the scanner.

Does the problem remain?

Step 6 Contact the next The problem is
Replace the printer controller board. See “Controller board level of support. solved.
removal” on page 470.

Does the problem remain?

Vertical lines (process direction using the ADF) check

Actions Yes No
Step 1 Go to step 2. Go to step 3.
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality Test
Pages

Is the scan defect seen on the print quality samples?

Step 2 Go to step 3. The problem is
Identify, and then resolve the print quality defect. See “Fixing print solved.
quality issues” on page 35.

Does the problem remain?

Step 3 Go to step 4. The problem is
Clean the following parts. See “Cleaning the scanner” on solved.
page 546.
• ADF glass
• Scanner glass
• ADF glass pad
• Scanner glass pad
• ADF glass pad in door C
• ADF glass in door C

Does the problem remain?

Step 4 Go to step 5. Go to step 8.
Check the ADF glass on the scanner for cracks or damage.

Is the scanner free of cracks and damage?

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Actions Yes No
Step 5 Contact the next Go to step 8.
Check inside the flatbed scanner for dust and contamination. level of support.

Is the flatbed scanner free of dust and contamination?

Step 6 Go to step 8. Go to step 7.
Perform a two‑sided copy job using the ADF, and then check if the
issue occurs on the front side.

Does the issue occur on the front side?

Step 7 Go to step 9. The problem is
Check if the issue occurs on the back side. solved.

Does the issue occur on the back side?

Step 8 Contact the next The problem is
Replace the flatbed scanner. See “Flatbed scanner removal” on level of support. solved.
page 511.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the ADF. See “ADF removal” on page 510. level of support. solved.

Does the problem remain?

Spots (using the flatbed scanner) check

Actions Yes No
Step 1 Go to step 2. Go to step 3.
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality Test
Pages

Is the scan defect seen on the print quality samples?

Step 2 Go to step 3. The problem is
Identify, and then resolve the print quality defect. See “Fixing print solved.
quality issues” on page 35.

Does the problem remain?

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Actions Yes No
Step 3 Go to step 4. The problem is
Clean the following parts. See “Cleaning the scanner” on solved.
page 546.
• Scanner glass
• Scanner glass pad

Does the problem remain?

Step 4 Go to step 5. The problem is
a Replace the scanner glass pad. See “Scanner glass pad solved.
removal” on page 505.
b Perform a copy job using the scanner.

Does the problem remain?

Step 5 Contact the next Go to step 6.
Check inside the flatbed scanner for dust and contamination. level of support.

Is the flatbed scanner free of dust and contamination?

Step 6 Contact the next The problem is
a Replace the flatbed scanner. See “Flatbed scanner removal” level of support. solved.
on page 511.
b Perform a copy job using the scanner.

Does the problem remain?

ADF skew check

Actions Yes No
Step 1 Go to step 2. Go to step 3.
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality Test
Pages

Is the scan defect seen on the print quality samples?

Step 2 Go to step 3. The problem is
Identify, and then resolve the print quality defect. See “Fixing print solved.
quality issues” on page 35.

Does the problem remain?

Step 3 Go to step 4. The problem is
Make sure that the printer is placed on a flat, sturdy, and stable solved.
surface.

Does the problem remain?

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Actions Yes No
Step 4 Go to step 5. The problem is
a Make sure that the document is properly loaded in the ADF tray. solved.
Note: The ADF guide positions should match the width of the
document.
b Perform a copy job using the ADF.

Does the problem remain?

Step 5 Go to step 6. The problem is
Clear the ADF paper path of obstructions. solved.

Does the problem remain?

Step 6 Go to step 7. The problem is
Open, and then properly close the ADF top cover. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
From the home screen, navigate to: solved.
Settings > Device > Maintenance > Configuration Menu >
Scanner Configuration > ADF Deskew > ADF Electronic Deskew
> On

Does the problem remain?

Step 8 Contact the next Go to step 9.
Check the ADF pick roller and separator roller for wear and level of support.
damage.

Are the rollers free of wear and damage?

Step 9 Contact the next The problem is
Replace the ADF rollers. See “ADF rollers removal” on page level of support. solved.
507.

Does the problem remain?

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Media damage (using the ADF) check

Actions Yes No
Step 1 Go to step 2. The problem is
Make sure that the document is properly loaded in the ADF tray. solved.
Note: The ADF guide positions should match the width of the
document.

Does the problem remain?

Step 2 Go to step 3. The problem is
Clear the ADF paper path of any obstructions. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Open, and then properly close the ADF top cover. solved.

Does the problem remain?

Step 4 Contact the next Go to step 5.
Check the ADF pick roller and separator roller for wear and level of support.
damage.

Are the rollers free of wear and damage?

Step 5 Contact the next The problem is
Replace the ADF rollers. See “ADF rollers removal” on page level of support. solved.
507.

Does the problem remain?

Blank page copy check

Actions Yes No
Step 1 Go to step 2. Go to step 3.
Print a test page.

Is the page blank?

Step 2 Go to step 3. The problem is
Resolve the print quality issue. See “Blank or white pages check” solved.
on page 36.

Does the problem remain?

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Actions Yes No
Step 3 Go to step 4. The problem is
Make sure that the orientation of the original document is correct. solved.

Notes:
• When copying from the ADF, load the document faceup.
• When copying from the flatbed scanner, load the document
facedown.

Does the problem remain?

Step 4 Go to step 5. The problem is
a Make sure that the ADF FFC is properly connected to the ADF solved.
and controller board.
b Make sure that the flatbed scanner FFC is properly connected
to the flatbed scanner and controller board.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the ADF and flatbed scanner FFC cables for damage.

Are the FFC cables free of damage?

Step 6 Go to step 7. The problem is
Replace the damaged cables. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the flatbed scanner. See “Flatbed scanner removal” on solved.
page 511.
Note: If the backside scan is blank, replace the ADF.

Does the problem remain?

Step 8 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

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Black page copy check

Actions Yes No
Step 1 Go to step 2. Go to step 3.
Print a test page.

Is the page black?

Step 2 Go to step 3. The problem is
Resolve the print quality issue. See “Solid color or black image solved.
check” on page 58.

Does the problem remain?

Step 3 Go to step 4. The problem is
Clean the following parts. See “Cleaning the scanner” on solved.
page 546.
• ADF glass
• Scanner glass
• ADF glass pad
• Scanner glass pad
• ADF glass pad in door C
• ADF glass in door C

Does the problem remain?

Step 4 Go to step 5. The problem is
a Make sure that the ADF FFC is properly connected to the ADF solved.
and controller board.
b Make sure that the flatbed scanner FFC is properly connected
to the flatbed scanner and controller board.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the ADF and flatbed scanner FFC cables for damage.

Are the FFC cables free of damage?

Step 6 Go to step 7. The problem is
Replace the damaged cables. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the flatbed scanner. See “Flatbed scanner removal” on solved.
page 511.
Note: If the backside scan is blank, replace the ADF.

Does the problem remain?

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Actions Yes No
Step 8 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Paper jams

Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

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• Do not slide paper into the tray. Load paper as shown in the illustration.

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

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Jam locations
1 ADF
2 Standard bin
3 Door A
4 Multipurpose feeder
5 Trays

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200 paper jams

200 paper jam messages

Error code Description Action
200.03 Paper fed from the MPF never arrived at the See “Sensor (input): Paper failed to arrive
sensor (input). service check” on page 93.
200.05 Paper fed from the MPF never cleared the sensor See “Sensor (input): Paper failed to clear
(input). service check” on page 96.
200.12 Paper fed from tray 1 was detected earlier than See “Sensor (input): Paper arrived too early
expected at the sensor (input). service check” on page 92.
200.13 Paper fed from tray 1 never arrived at the sensor See “Sensor (input): Paper failed to arrive
(input). service check” on page 93.
200.14 Paper fed from tray 1 cleared the sensor (input) See “Sensor (input): Paper cleared too early
earlier than expected. service check” on page 97.
200.15 Paper fed from tray 1 never cleared the sensor See “Sensor (input): Paper failed to clear
(input). service check” on page 96.
200.22 Paper fed from tray 2 was detected earlier than See “Sensor (input): Paper arrived too early
expected at the sensor (input). service check” on page 92.
200.23 Paper fed from tray 2 did not reach the sensor See “Sensor (input): Paper failed to arrive
(input). service check” on page 93.
200.24 Paper fed from tray 2 cleared the sensor (input) See “Sensor (input): Paper cleared too early
earlier than expected. service check” on page 97.
200.25 Paper fed from tray 2 never cleared the sensor See “Sensor (input): Paper failed to clear
(input). service check” on page 96.
200.26 Paper fed from tray 2 was picked but it never See “Sensor (input): Paper failed to arrive
reached the sensor (input). service check” on page 93.
200.32 Paper fed from tray 3 was detected earlier than See “Sensor (input): Paper arrived too early
expected at the sensor (input). service check” on page 92.
200.33 Paper fed from tray 3 did not reach the sensor See “Sensor (input): Paper failed to arrive
(input). service check” on page 93.
200.34 Paper fed from tray 3 cleared the sensor (input) See “Sensor (input): Paper cleared too early
earlier than expected. service check” on page 97.
200.35 Paper fed from tray 3 never cleared the sensor See “Sensor (input): Paper failed to clear
(input). service check” on page 96.
200.36 Paper fed from tray 3 was picked but it never See “Sensor (input): Paper failed to arrive
reached the sensor (input). service check” on page 93.
200.42 Paper fed from tray 4 was detected earlier than See “Sensor (input): Paper arrived too early
expected at the sensor (input). service check” on page 92.
200.43 Paper fed from tray 4 did not reach the sensor See “Sensor (input): Paper failed to arrive
(input). service check” on page 93.
200.44 Paper fed from tray 4 cleared the sensor (input) See “Sensor (input): Paper cleared too early
earlier than expected. service check” on page 97.

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Error code Description Action

200.45 Paper fed from tray 4 never cleared the sensor See “Sensor (input): Paper failed to clear
(input). service check” on page 96.
200.46 Paper fed from tray 4 was picked but it never See “Sensor (input): Paper failed to arrive
reached the sensor (input). service check” on page 93.
200.52 Paper fed from tray 5 was detected earlier than See “Sensor (input): Paper arrived too early
expected at the sensor (input). service check” on page 92.
200.53 Paper fed from tray 5 did not reach the sensor See “Sensor (input): Paper failed to arrive
(input). service check” on page 93.
200.54 Paper fed from tray 5 cleared the sensor (input) See “Sensor (input): Paper cleared too early
earlier than expected. service check” on page 97.
200.55 Paper fed from tray 5 never cleared the sensor See “Sensor (input): Paper failed to clear
(input). service check” on page 96.
200.56 Paper fed from tray 5 was picked but it never See “Sensor (input): Paper failed to arrive
reached the sensor (input). service check” on page 93.
200.91 Paper remains detected at the sensor (input) after See “Sensor (input) static jam service check”
the printer is turned on. on page 98.

Sensor (input): Paper arrived too early service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the tray for overfilling.

Is the tray overfilled?

Step 4 Go to step 5. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the paper path along the tray exit.

Is the paper path free of fragments and contamination?

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Action Yes No
Step 6 Go to step 7. The problem is
Clean the paper path. solved.

Does the problem remain?

Step 7 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

Sensor (input): Paper failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set on the tray.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for paper jams and fragments.
Note: If necessary, remove the transfer module to properly see
the paper path. See “Transfer module removal” on page 423.

Is the paper path free of jams and fragments?

Step 4 Go to step 5. The problem is
Remove the jams and fragments. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the tray insert and its paper path guides and drive gears for
damage.

Is the tray insert free of damage?

Step 6 Go to step 7. The problem is
Replace the tray insert. See “550‑sheet tray insert removal” on solved.
page 492.

Does the problem remain?

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Action Yes No
Step 7 Go to step 9. Go to step 8.
a Make sure that the pick roller is properly installed.
Note: Firmly press the pick roller to its shaft to make sure that
it is properly engaged.
b Check the pick roller for excess wear, contamination, and
damage.

Is the pick roller free from excess wear, contamination, and

damage?
Step 8 Go to step 9. The problem is
Replace the pick roller. See “Pick roller removals” on page 494. solved.

Does the problem remain?

Step 9 Go to step 12. Go to step 10.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests > Pick (tray
1)
b Select a setting, and then touch Start.

Does the motor run?

Step 10 Go to step 12. Go to step 11.
a Make sure that the motor cable is properly connected.
b Check the motor and the other paper feeder components for
damage.

Are the motor and paper feeder free of damage?

Step 11 Go to step 12. The problem is
a Replace the paper feeder. See “Paper feeder removal” on solved.
page 499.
b Perform a print job.

Does the problem remain?

Step 12 Go to step 15. Go to step 13.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).

Does the sensor status change while toggling the sensor?

Step 13 Go to step 15. Go to step 14.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

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Action Yes No
Step 14 Go to step 15. The problem is
Replace the sensor. See “Sensor (input) removal” on page 426. solved.

Does the problem remain?

Step 15 Go to step 17. Go to step 16.
a Enter the Diagnostics menu, and then navigate to: Printer
diagnostics & adjustments > Motor tests > Isolation
b Touch Start, and then listen to the sound of the motor.
c Check if the sound of the motor (isolation) is similar to this:
https://contentdelivery.lexmark.com/webcontent/kbase/arti
cles/SO8339/Bad_Isolation_Motor.mp3.

Does the motor create a similar grinding sound?

Step 16 Go to step 18. Go to step 17.
Check the motor and its cable for damage.

Are the motor and its cable free of damage?

Step 17 Contact the next The problem is
Replace the isolation unit. See “Isolation unit removal” on level of support. solved.
page 502.

Does the problem remain?

Step 18 Contact the next Go to step 19.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests > Deskew
b Touch Start.

Does the motor run?

Step 19 Contact the next Go to step 20.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor (deskew) for damage.

Is the motor free of damage?

Step 20 Contact the next The problem is
Replace the motor (deskew). See “Motor (deskew) removal” on level of support. solved.
page 379.

Does the problem remain?

Diagnostics and troubleshooting

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Sensor (input): Paper failed to clear service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for paper jams and obstructions.
Note: If necessary, remove the transfer module to properly see
the paper path. See “Transfer module removal” on page 423.

Is the paper path free of jams and obstructions?

Step 4 Go to step 5. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 8. Go to step 7.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 7 Go to step 8. The problem is
Replace the sensor. See “Sensor (input) removal” on page 426. solved.

Does the problem remain?

Step 8 Contact the next Go to step 9.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests > Deskew
b Touch Start.

Does the motor run?

Diagnostics and troubleshooting

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Action Yes No
Step 9 Contact the next Go to step 10.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor (deskew) for damage.

Is the motor free of damage?

Step 10 Contact the next The problem is
Replace the motor (deskew). See “Motor (deskew) removal” on level of support. solved.
page 379.

Does the problem remain?

Sensor (input): Paper cleared too early service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the tray for overfilling.

Is the tray overfilled?

Step 4 Go to step 5. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 6 Go to step 7. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 7 Go to step 9. The problem is
a Enter the Diagnostics menu, and then navigate to: solved.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).

Does the sensor status change while toggling the sensor?

Step 8 Go to step 9. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 9 Go to step 10. The problem is
Replace the sensor. See “Sensor (input) removal” on page 426. solved.

Does the problem remain?

Step 10 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

Sensor (input) static jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.
Note: If necessary, remove the transfer module to properly see
the paper path. See “Transfer module removal” on page 423.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 8. Go to step 7.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 7 Go to step 8. The problem is
Replace the sensor. See “Sensor (input) removal” on page 426. solved.

Does the problem remain?

Step 8 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

201 paper jams

201 paper jam messages

Error code Description Action
201.91 Paper remains detected at the sensor (fuser See “Sensor (fuser buckle) jam service
buckle) after the printer is turned on. check” on page 99.

Sensor (fuser buckle) jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.
Note: The fuser nip may not release if the printer is still powered
on. Make sure to close all doors, install the waste toner bottle,
and then turn off the printer to release the fuser nip.

Does the problem remain?

Step 5 Contact the next Go to step 6.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser buckle).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 8. Go to step 7.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 7 Go to step 8. The problem is
Replace the sensor. See “Sensors (fuser buckle and narrow solved.
media) removal” on page 460.

Does the problem remain?

Step 8 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

202 paper jams

202 paper jam messages

Error code Description Action
202.02 Paper fed from the MPF was detected earlier than See “Sensor (fuser exit): Paper arrived too
expected at the sensor (fuser exit). early service check” on page 102.
202.03 Paper fed from the MPF never arrived at the See “Sensor (fuser exit): Paper failed to arrive
sensor (fuser exit). service check” on page 103.
202.04 Paper fed from the MPF cleared the sensor (fuser See “Sensor (fuser exit): Paper cleared too
exit) earlier than expected. early service check” on page 107.

Diagnostics and troubleshooting

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Error code Description Action

202.05 Paper fed from the MPF never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). service check” on page 105.
202.12 Paper fed from tray 1 was detected earlier than See “Sensor (fuser exit): Paper arrived too
expected at the sensor (fuser exit). early service check” on page 102.
202.13 Paper fed from tray 1 never arrived at the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). service check” on page 103.
202.14 Paper fed from tray 1 cleared the sensor (fuser See “Sensor (fuser exit): Paper cleared too
exit) earlier than expected. early service check” on page 107.
202.15 Paper fed from tray 1 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). service check” on page 105.
202.22 Paper fed from tray 2 was detected earlier than See “Sensor (fuser exit): Paper arrived too
expected at the sensor (fuser exit). early service check” on page 102.
202.23 Paper fed from tray 2 never arrived at the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). service check” on page 103.
202.24 Paper fed from tray 2 cleared the sensor (fuser See “Sensor (fuser exit): Paper cleared too
exit) earlier than expected. early service check” on page 107.
202.25 Paper fed from tray 2 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). service check” on page 105.
202.32 Paper fed from tray 3 was detected earlier than See “Sensor (fuser exit): Paper arrived too
expected at the sensor (fuser exit). early service check” on page 102.
202.33 Paper fed from tray 3 never arrived at the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). service check” on page 103.
202.34 Paper fed from tray 3 cleared the sensor (fuser See “Sensor (fuser exit): Paper cleared too
exit) earlier than expected. early service check” on page 107.
202.35 Paper fed from tray 3 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). service check” on page 105.
202.42 Paper fed from tray 4 was detected earlier than See “Sensor (fuser exit): Paper arrived too
expected at the sensor (fuser exit). early service check” on page 102.
202.43 Paper fed from tray 4 never arrived at the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). service check” on page 103.
202.44 Paper fed from tray 4 cleared the sensor (fuser See “Sensor (fuser exit): Paper cleared too
exit) earlier than expected. early service check” on page 107.
202.45 Paper fed from tray 4 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). service check” on page 105.
202.52 Paper fed from tray 5 was detected earlier than See “Sensor (fuser exit): Paper arrived too
expected at the sensor (fuser exit). early service check” on page 102.
202.53 Paper fed from tray 5 never arrived at the sensor See “Sensor (fuser exit): Paper failed to arrive
(fuser exit). service check” on page 103.
202.54 Paper fed from tray 5 cleared the sensor (fuser See “Sensor (fuser exit): Paper cleared too
exit) earlier than expected. early service check” on page 107.
202.55 Paper fed from tray 5 never cleared the sensor See “Sensor (fuser exit): Paper failed to clear
(fuser exit). service check” on page 105.

Diagnostics and troubleshooting

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Error code Description Action

202.91 Paper remains detected at the sensor (fuser exit) See “Sensor (fuser exit) static jam service
after the printer is turned on. check” on page 108.

Sensor (fuser exit): Paper arrived too early service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path just before the fuser for paper jams and
fragments.

Is the paper path free of fragments and contamination?

Step 4 Go to step 5. The problem is
Remove the paper jams and fragments. solved.
Note: The fuser nip may not release if the printer is still powered
on. Make sure to close all doors, install the waste toner bottle,
and then turn off the printer to release the fuser nip.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the fuser rollers for damage.

Are the rollers free of damage?

Step 6 Go to step 7. The problem is
Replace the fuser. See “Fuser removal” on page 428. solved.

Does the problem remain?

Step 7 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Sensor (fuser exit): Paper failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for paper jams and fragments.

Is the paper path free of jams and fragments?

Step 4 Go to step 5. The problem is
Remove the jams and fragments. solved.
Note: The fuser nip may not release if the printer is still powered
on. Make sure to close all doors, install the waste toner bottle,
and then turn off the printer to release the fuser nip.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the fuser for obstructions.

Is the fuser free from obstructions?

Step 6 Go to step 7. The problem is
Remove the obstructions in the fuser area. solved.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
a Make sure that the fuser life has not ended.
b Check the fuser for damage.

Is the fuser free of damage?

Step 8 Go to step 9. The problem is
Replace the fuser. See “Fuser removal” on page 428. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 9 Go to step 12. Go to step 10.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser exit).

Does the sensor status change while toggling the sensor?

Step 10 Go to step 12. Go to step 11.
a Make sure that the fuser is properly seated.
b Make sure that the JFSNS1 connector on the engine board is
properly connected.
c Check the sensor for damage.

Is the sensor free of damage?

Step 11 Go to step 12. The problem is
Replace the fuser. See “Fuser removal” on page 428. solved.

Does the problem remain?

Step 12 Go to step 14. Go to step 13.
Check the transfer module for damage.

Is the transfer module free of damage?

Step 13 Go to step 14. The problem is
Replace the transfer module. See “Transfer module removal” on solved.
page 423.

Does the problem remain?

Step 14 Go to step 17. Go to step 15.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Fuser
b Select a setting, and then touch Start.

Does the motor run?

Step 15 Go to step 16. The problem is
Make sure that the JFDRV1 connector on the engine board is solved.
properly connected.

Does the problem remain?

Step 16 Go to step 17. The problem is
a Replace the motor. See “Motor (fuser) removal” on page solved.
406.
b Perform a print job.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 17 Contact the next Go to step 18.
a Remove the transfer module. See “Transfer module removal” level of support.
on page 423.
b Close the front door or bypass the door interlock switch.
c Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > K
developer/transfer
d Touch Start.

Does the motor run?

Step 18 Go to step 19. The problem is
Make sure that the JKDRV1 connector on the engine board is solved.
properly connected.

Does the problem remain?

Step 19 Contact the next The problem is
a Replace the motor (K/transfer belt). See “Motor (EP drive) level of support. solved.
removal” on page 374.
b Perform a print job.

Does the problem remain?

Sensor (fuser exit): Paper failed to clear service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for paper jams and fragments.

Is the paper path free of jams and fragments?

Diagnostics and troubleshooting

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Action Yes No
Step 4 Go to step 5. The problem is
Remove the jams and fragments. solved.
Note: The fuser nip may not release if the printer is still powered
on. Make sure to close all doors, install the waste toner bottle,
and then turn off the printer to release the fuser nip.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the fuser for obstructions.

Is the fuser free from obstructions?

Step 6 Go to step 7. The problem is
Remove the obstructions in the fuser area. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Check the fuser for damage or life expiration, and replace if solved.
necessary. See “Fuser removal” on page 428.

Does the problem remain?

Step 8 Go to step 11. Go to step 9.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser exit).

Does the sensor status change while toggling the sensor?

Step 9 Go to step 11. Go to step 10.
a Make sure that the fuser is properly seated.
b Make sure that the JFSNS1 connector on the engine board is
properly connected.
c Check the sensor for damage.

Is the sensor free of damage?

Step 10 Go to step 11. The problem is
Replace the fuser. See “Fuser removal” on page 428. solved.

Does the problem remain?

Step 11 Contact the next Go to step 12.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests > Fuser
b Select a setting, and then touch Start.

Does the motor run?

Diagnostics and troubleshooting

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Action Yes No
Step 12 Go to step 13. The problem is
Make sure that the motor cable is properly connected. solved.

Does the problem remain?

Step 13 Contact the next The problem is
a Replace the motor. See “Motor (fuser) removal” on page level of support. solved.
406.
b Perform a print job.

Does the problem remain?

Sensor (fuser exit): Paper cleared too early service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the fuser rollers for damage.

Are the rollers free of damage?

Step 4 Go to step 5. The problem is
Replace the fuser. See “Fuser removal” on page 428. solved.

Does the problem remain?

Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser exit).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 7. The problem is
Make sure that the sensor cable is properly connected. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 7 Go to step 8. The problem is
Replace the fuser. See “Fuser removal” on page 428. solved.

Does the problem remain?

Step 8 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

Sensor (fuser exit) static jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.
Note: The fuser nip may not release if the printer is still powered
on. Make sure to close all doors, install the waste toner bottle,
and then turn off the printer to release the fuser nip.

Does the problem remain?

Step 5 Contact the next Go to step 6.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser exit).

Does the sensor status change while toggling the sensor?

Diagnostics and troubleshooting

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Action Yes No
Step 6 Go to step 7. The problem is
a Make sure that the fuser is properly seated. solved.
b Make sure that the JFSNS1 connector on the engine board is
properly connected.
c Check the sensor for damage.

Is the sensor free of damage?

Step 7 Contact the next The problem is
Replace the fuser. See “Fuser removal” on page 428. level of support. solved.

Does the problem remain?

221 paper jams

221 paper jam messages

Error code Description Action
221.03 Paper fed from the MPF never arrived at the See “Sensor (redrive): Paper failed to arrive
sensor (redrive). service check” on page 110.
221.04 Paper fed from the MPF cleared the sensor See “Sensor (redrive): Paper cleared too
(redrive) earlier than expected. early service check” on page 113.
221.05 Paper fed from the MPF never cleared the sensor See “Sensor (redrive): Paper failed to clear
(redrive). service check” on page 112.
221.13 Paper fed from tray 1 never arrived at the sensor See “Sensor (redrive): Paper failed to arrive
(redrive). service check” on page 110.
221.14 Paper fed from tray 1 cleared the sensor (redrive) See “Sensor (redrive): Paper cleared too
earlier than expected. early service check” on page 113.
221.15 Paper fed from tray 1 never cleared the sensor See “Sensor (redrive): Paper failed to clear
(redrive). service check” on page 112.
221.23 Paper fed from tray 2 never arrived at the sensor See “Sensor (redrive): Paper failed to arrive
(redrive). service check” on page 110.
221.24 Paper fed from tray 2 cleared the sensor (redrive) See “Sensor (redrive): Paper cleared too
earlier than expected. early service check” on page 113.
221.25 Paper fed from tray 2 never cleared the sensor See “Sensor (redrive): Paper failed to clear
(redrive). service check” on page 112.
221.33 Paper fed from tray 3 never arrived at the sensor See “Sensor (redrive): Paper failed to arrive
(redrive). service check” on page 110.
221.34 Paper fed from tray 3 cleared the sensor (redrive) See “Sensor (redrive): Paper cleared too
earlier than expected. early service check” on page 113.
221.35 Paper fed from tray 3 never cleared the sensor See “Sensor (redrive): Paper failed to clear
(redrive). service check” on page 112.

Diagnostics and troubleshooting

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Error code Description Action

221.43 Paper fed from tray 4 never arrived at the sensor See “Sensor (redrive): Paper failed to arrive
(redrive). service check” on page 110.
221.44 Paper fed from tray 4 cleared the sensor (redrive) See “Sensor (redrive): Paper cleared too
earlier than expected. early service check” on page 113.
221.45 Paper fed from tray 4 never cleared the sensor See “Sensor (redrive): Paper failed to clear
(redrive). service check” on page 112.
221.53 Paper fed from tray 5 never arrived at the sensor See “Sensor (redrive): Paper failed to arrive
(redrive). service check” on page 110.
221.54 Paper fed from tray 5 cleared the sensor (redrive) See “Sensor (redrive): Paper cleared too
earlier than expected. early service check” on page 113.
221.55 Paper fed from tray 5 never cleared the sensor See “Sensor (redrive): Paper failed to clear
(redrive). service check” on page 112.
221.94 Paper cleared the sensor (redrive) earlier than See “Sensor (redrive): Paper cleared too
expected. Paper source is undetermined. early service check” on page 113.

Sensor (redrive): Paper failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the fuser and exit paper path for paper jams and
obstructions.

Is the paper path free of jams and obstructions?

Step 2 Go to step 3. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the duplex paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 4 Go to step 5. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 9.
Inspect the ribs on the top frame base cover for wear, nicks, or
other damage that could obstruct the paper path.

Is there any damage?

Diagnostics and troubleshooting

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Action Yes No
Step 6 Go to step 7. The problem is
Replace the top frame base cover. See “Top frame base cover solved.
removal” on page 475.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Redrive/Duplex Path 1).

Does the sensor status change while toggling the sensor?

Step 8 Go to step 9. The problem is
Replace the sensor. See “Sensor (redrive) removal” on page solved.
431.

Does the problem remain?

Step 9 Contact the next Go to step 10.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests > Fuser
b Select a setting, and then touch Start.

Does the motor run?

Step 10 Go to step 11. The problem is
Make sure that the JFDRV1 connector on the engine board is solved.
properly connected.

Does the problem remain?

Step 11 Contact the next The problem is
a Replace the motor. See “Motor (fuser) removal” on page level of support. solved.
406.
b Perform a print job.

Does the problem remain?

Diagnostics and troubleshooting

111
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Sensor (redrive): Paper failed to clear service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the fuser and exit paper path for paper jams and
obstructions.

Is the paper path free of jams and obstructions?

Step 2 Go to step 3. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 3 Go to step 6. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Redrive/Duplex path 1).

Does the sensor status change while toggling the sensor?

Step 4 Go to step 6. Go to step 5.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 5 Go to step 6. The problem is
Replace the sensor. See “Sensor (redrive) removal” on page solved.
431.

Does the problem remain?

Step 6 Contact the next Go to step 7.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests > Redrive
b Select a setting, and then touch Start.

Does the motor run?

Step 7 Contact the next Go to step 8.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor for damage.

Is the motor free of damage?

Diagnostics and troubleshooting

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Action Yes No
Step 8 Contact the next The problem is
a Replace the motor. See “Motor (exit/redrive) removal” on level of support. solved.
page 382.
b Perform a print job.

Does the problem remain?

Sensor (redrive): Paper cleared too early service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the fuser and exit paper path for paper jams and
obstructions.

Is the paper path free of jams and obstructions?

Step 2 Go to step 3. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the duplex paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 4 Go to step 5. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Redrive/Duplex Path 1).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 7. The problem is
Replace the sensor. See “Sensor (redrive) removal” on page solved.
431.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 7 Go to step 10. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Redrive
b Select a setting, and then touch Start.

Does the motor run?

Step 8 Go to step 9. The problem is
Make sure that the JOUTDC1 connector on the engine board is solved.
properly connected.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the motor (exit/redrive). See “Motor (exit/redrive) level of support. solved.
removal” on page 382.

Does the problem remain?

230 paper jams

230 paper jam messages

Error code Description Action
230.03 Paper fed from the MPF never arrived at the See “Sensor (redrive): Paper (duplex job)
sensor (redrive). failed to arrive service check” on page 115.
230.05 Paper fed from the MPF never cleared the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to clear service check” on page 117.
230.13 Paper fed from tray 1 never arrived at the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to arrive service check” on page 115.
230.15 Paper fed from tray 1 never cleared the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to clear service check” on page 117.
230.23 Paper fed from tray 2 never arrived at the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to arrive service check” on page 115.
230.25 Paper fed from tray 2 never cleared the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to clear service check” on page 117.
230.33 Paper fed from tray 3 never arrived at the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to arrive service check” on page 115.
230.35 Paper fed from tray 3 never cleared the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to clear service check” on page 117.
230.43 Paper fed from tray 4 never arrived at the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to arrive service check” on page 115.
230.45 Paper fed from tray 4 never cleared the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to clear service check” on page 117.

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Error code Description Action

230.53 Paper fed from tray 5 never arrived at the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to arrive service check” on page 115.
230.55 Paper fed from tray 5 never cleared the sensor See “Sensor (redrive): Paper (duplex job)
(redrive). failed to clear service check” on page 117.
230.91 Paper remains detected at the sensor (duplex See “Sensor (redrive) static jam service
path 1) after the printer is turned on. check” on page 118.

Sensor (redrive): Paper (duplex job) failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the redrive paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 4 Go to step 5. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the duplex paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 6 Go to step 7. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Inspect the ribs on the top frame base cover for wear, nicks, or
other damage that could obstruct the paper path.

Is there any damage?

Diagnostics and troubleshooting

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Action Yes No
Step 8 Go to step 9. The problem is
Replace the top frame base cover. See “Top frame base cover solved.
removal” on page 475.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
Check the diverter for smooth movement.

Does the diverter freely move witthout interference?

Step 10 Go to step 11. The problem is
Replace the diverter. See “Diverter removal” on page 431. solved.

Does the problem remain?

Step 11 Go to step 13. Go to step 12.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Redrive/Duplex Path 1).

Does the sensor status change while toggling the sensor?

Step 12 Go to step 13. The problem is
Replace the sensor. See “Sensor (redrive) removal” on page solved.
431.

Does the problem remain?

Step 13 Go to step 15. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Redrive
b Select a setting, and then touch Start.

Does the motor run?

Step 14 Go to step 15. The problem is
Make sure that the JOUTDC1 connector on the engine board is solved.
properly connected.

Does the problem remain?

Step 15 Contact the next The problem is
Replace the motor (exit/redrive). See “Motor (exit/redrive) level of support. solved.
removal” on page 382.

Does the problem remain?

Diagnostics and troubleshooting

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Sensor (redrive): Paper (duplex job) failed to clear service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 6 Go to step 7. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 7 Go to step 10. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Redrive/Duplex path 1).

Does the sensor status change while toggling the sensor?

Step 8 Go to step 10. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 9 Go to step 10. The problem is
Replace the sensor. See “Sensor (redrive) removal” on page solved.
431.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 10 Contact the next Go to step 11.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start.

Does the motor run?

Step 11 Contact the next Go to step 12.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor for damage.

Is the motor free of damage?

Step 12 Contact the next The problem is
a Replace the motor. See “Motor (duplex/MPF) removal” on level of support. solved.
page 408.
b Perform a print job.

Does the problem remain?

Sensor (redrive) static jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Contact the next Go to step 6.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Redrive/Duplex path 1).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 7. The problem is
a Make sure that the JDSNS1 connector on the engine board is solved.
properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 7 Contact the next The problem is
Replace the sensor. See “Sensor (redrive) removal” on page level of support. solved.
431.

Does the problem remain?

231 paper jams

231 paper jam messages

Error code Description Action
231.03 Paper fed from the MPF never arrived at the See “Sensor (duplex staging): Paper failed
sensor (duplex staging). to arrive service check” on page 121.
231.05 Paper fed from tray 1 never cleared the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to clear service check” on page 123.
231.13 Paper fed from tray 1 never arrived at the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to arrive service check” on page 121.
231.14 Paper fed from tray 1 cleared the sensor (duplex See “Sensor (duplex staging): Paper (duplex
staging) earlier than expected. job) cleared too early service check” on
page 124.
231.15 Paper fed from tray 1 never cleared the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to clear service check” on page 123.
231.23 Paper fed from tray 2 never arrived at the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to arrive service check” on page 121.
231.24 Paper fed from tray 2 cleared the sensor (duplex See “Sensor (duplex staging): Paper (duplex
staging) earlier than expected. job) cleared too early service check” on
page 124.
231.25 Paper fed from tray 2 never cleared the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to clear service check” on page 123.
231.32 Paper fed from tray 3 was detected earlier than See “Sensor (duplex staging): Paper arrived
expected at the sensor (duplex staging). too early service check” on page 120.

Diagnostics and troubleshooting

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Error code Description Action

231.33 Paper fed from tray 3 never arrived at the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to arrive service check” on page 121.
231.34 Paper fed from tray 3 cleared the sensor (duplex See “Sensor (duplex staging): Paper (duplex
staging) earlier than expected. job) cleared too early service check” on
page 124.
231.35 Paper fed from tray 3 never cleared the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to clear service check” on page 123.
231.42 Paper fed from tray 4 was detected earlier than See “Sensor (duplex staging): Paper arrived
expected at the sensor (duplex staging). too early service check” on page 120.
231.43 Paper fed from tray 4 never arrived at the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to arrive service check” on page 121.
231.44 Paper fed from tray 4 cleared the sensor (duplex See “Sensor (duplex staging): Paper (duplex
staging) earlier than expected. job) cleared too early service check” on
page 124.
231.45 Paper fed from tray 4 never cleared the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to clear service check” on page 123.
231.52 Paper fed from tray 5 was detected earlier than See “Sensor (duplex staging): Paper arrived
expected at the sensor (duplex staging). too early service check” on page 120.
231.53 Paper fed from tray 5 never arrived at the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to arrive service check” on page 121.
231.54 Paper fed from tray 5 cleared the sensor (duplex See “Sensor (duplex staging): Paper (duplex
staging) earlier than expected. job) cleared too early service check” on
page 124.
231.55 Paper fed from tray 5 never cleared the sensor See “Sensor (duplex staging): Paper failed
(duplex staging). to clear service check” on page 123.
231.91 Paper remains detected at the sensor (duplex See “Sensor (duplex staging) static jam
staging) after the printer is turned on. service check” on page 125.

Sensor (duplex staging): Paper arrived too early service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size settings in the tray. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 3 Go to step 5. Go to step 4.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper settings matches the paper in the tray
guides.

Do the paper settings match the paper in the tray?

Step 4 Go to step 5. The problem is
Change the paper size and type, or adjust the size settings in the solved.
tray to match the paper size.

Does the problem remain?

Step 5 Go to step 6. Go to step 6.
Check the duplex paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 6 Contact the next The problem is
Remove the jams and obstructions. level of support. solved.

Does the problem remain?

Sensor (duplex staging): Paper failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the duplex paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 4 Go to step 5. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Duplex path 2).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 8. Go to step 7.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 7 Go to step 8. The problem is
Replace the sensor (duplex staging). solved.

Does the problem remain?

Step 8 Go to step 11. Go to step 9.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start.

Does the motor run?

Step 9 Go to step 11. Go to step 10.
a Make sure that the motor cable is properly connected.
b Check the motor for damage.

Is the motor free of damage?

Step 10 Go to step 11. The problem is
a Replace the motor. See “Motor (duplex/MPF) removal” on solved.
page 408.
b Perform a print job.

Does the problem remain?

Step 11 Contact the next The problem is
Check the duplex inner guide and its gears, belts, and rollers for level of support. solved.
damage.

Are the duplex inner guide and its components free of damage?

Diagnostics and troubleshooting

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Action Yes No
Step 12 Contact the next The problem is
a Replace the duplex inner guide. See “Duplex inner guide level of support. solved.
removal” on page 458.
b Perform a print job.

Does the problem remain?

Sensor (duplex staging): Paper failed to clear service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 6 Go to step 7. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 7 Go to step 10. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Duplex path 2).

Does the sensor status change while toggling the sensor?

Diagnostics and troubleshooting

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Action Yes No
Step 8 Go to step 10. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 9 Go to step 10. The problem is
Replace the sensor (duplex staging). solved.

Does the problem remain?

Step 10 Contact the next Go to step 11.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests > Isolation
b Touch Start.

Does the motor run?

Step 11 Contact the next Go to step 12.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor and isolation unit for damage.

Are the motor and isolation unit free of damage?

Step 12 Contact the next The problem is
a Replace the isolation unit. See “Isolation unit removal” on level of support. solved.
page 502.
b Perform a print job.

Does the problem remain?

Sensor (duplex staging): Paper (duplex job) cleared too early service check
Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 3 Go to step 5. Go to step 4.
Check the duplex inner guide and its gears, belts, and rollers for
damage.

Are the duplex inner guide and its components free of damage?
Step 4 Go to step 5. The problem is
a Replace the duplex inner guide. See “Duplex inner guide solved.
removal” on page 458.
b Perform a print job.

Does the problem remain?

Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Duplex path 2).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 8. Go to step 7.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 7 Go to step 8. The problem is
Replace the sensor (duplex staging). solved.

Does the problem remain?

Step 8 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

Sensor (duplex staging) static jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Step 5 Contact the next Go to step 6.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Duplex path 2).

Does the sensor status change while toggling the sensor?

Step 6 Contact the next Go to step 7.
a Make sure that the sensor cable is properly connected. level of support.
b Check the sensor for damage.

Is the sensor free of damage?

Step 7 Contact the next The problem is
a Replace the sensor (duplex staging). level of support. solved.
b Perform a print job.

Does the problem remain?

232 paper jams

232 paper jam messages

Error code Description Action
232.03 During a duplex print job, paper fed from the MPF See “Sensor (MPF/pass‑through): Paper
never arrived at the sensor (MPF/pass‑through). (duplex job) failed to arrive service check”
on page 128.
232.04 During a duplex print job, paper fed from the MPF See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass‑through) earlier (duplex job) cleared too early service check”
than expected. on page 131.
232.05 During a duplex print job, paper fed from the MPF See “Sensor (MPF/pass‑through): Paper
never cleared the sensor (MPF/pass‑through). (duplex job) failed to clear service check” on
page 130.
232.13 During a duplex print job, paper fed from tray 1 See “Sensor (MPF/pass‑through): Paper
never arrived at the sensor (MPF/pass‑through). (duplex job) failed to arrive service check”
on page 128.

Diagnostics and troubleshooting

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Error code Description Action

232.14 During a duplex print job, paper fed from tray 1 See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass‑through) earlier (duplex job) cleared too early service check”
than expected. on page 131.
232.15 During a duplex print job, paper fed from tray 1 See “Sensor (MPF/pass‑through): Paper
never cleared the sensor (MPF/pass‑through). (duplex job) failed to clear service check” on
page 130.
232.23 During a duplex print job, paper fed from tray 2 See “Sensor (MPF/pass‑through): Paper
never arrived at the sensor (MPF/pass‑through). (duplex job) failed to arrive service check”
on page 128.
232.24 During a duplex print job, paper fed from tray 2 See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass‑through) earlier (duplex job) cleared too early service check”
than expected. on page 131.
232.25 During a duplex print job, paper fed from tray 2 See “Sensor (MPF/pass‑through): Paper
never cleared the sensor (MPF/pass‑through). (duplex job) failed to clear service check” on
page 130.
232.33 During a duplex print job, paper fed from tray 3 See “Sensor (MPF/pass‑through): Paper
never arrived at the sensor (MPF/pass‑through). (duplex job) failed to arrive service check”
on page 128.
232.34 During a duplex print job, paper fed from tray 3 See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass‑through) earlier (duplex job) cleared too early service check”
than expected. on page 131.
232.35 During a duplex print job, paper fed from tray 3 See “Sensor (MPF/pass‑through): Paper
never cleared the sensor (MPF/pass‑through). (duplex job) failed to clear service check” on
page 130.
232.43 During a duplex print job, paper fed from tray 4 See “Sensor (MPF/pass‑through): Paper
never arrived at the sensor (MPF/pass‑through). (duplex job) failed to arrive service check”
on page 128.
232.44 During a duplex print job, paper fed from tray 4 See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass‑through) earlier (duplex job) cleared too early service check”
than expected. on page 131.
232.45 During a duplex print job, paper fed from tray 4 See “Sensor (MPF/pass‑through): Paper
never cleared the sensor (MPF/pass‑through). (duplex job) failed to clear service check” on
page 130.
232.53 During a duplex print job, paper fed from tray 5 See “Sensor (MPF/pass‑through): Paper
never arrived at the sensor (MPF/pass‑through). (duplex job) failed to arrive service check”
on page 128.
232.54 During a duplex print job, paper fed from tray 5 See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass‑through) earlier (duplex job) cleared too early service check”
than expected. on page 131.
232.55 During a duplex print job, paper fed from tray 5 See “Sensor (MPF/pass‑through): Paper
never cleared the sensor (MPF/pass‑through). (duplex job) failed to clear service check” on
page 130.
232.93 During a duplex print job, paper never arrived at See “Sensor (MPF/pass‑through): Paper
the sensor (MPF/pass‑through). Paper source is (duplex job) failed to arrive service check”
undetermined. on page 128.

Diagnostics and troubleshooting

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Error code Description Action

232.94 During a duplex print job, paper cleared the See “Sensor (MPF/pass‑through): Paper
sensor (MPF/pass‑through) earlier than (duplex job) cleared too early service check”
expected. Paper source is undetermined. on page 131.
232.95 During a duplex print job, paper never cleared the See “Sensor (MPF/pass‑through): Paper
sensor (MPF/pass‑through). Paper source is (duplex job) failed to clear service check” on
undetermined. page 130.

Sensor (MPF/pass‑through): Paper (duplex job) failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the duplex paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 2 Go to step 3. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the sensor (MPF/pass‑through) area for paper jams and
obstructions.

Is the paper path free of jams and obstructions?

Step 4 Go to step 5. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 8. Go to step 7.
a Make sure that the sensor cable is properly connected.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit components free of damage?

Diagnostics and troubleshooting

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Action Yes No
Step 7 Go to step 8. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Step 8 Go to step 11. Go to step 9.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start.

Does the motor run?

Step 9 Go to step 11. Go to step 10.
a Make sure that the motor cable is properly connected.
b Check the motor for damage.

Is the motor free of damage?

Step 10 Go to step 11. The problem is
a Replace the motor. See “Motor (duplex/MPF) removal” on solved.
page 408.
b Perform a print job.

Does the problem remain?

Step 11 Contact the next Go to step 12.
Check the duplex inner guide and its gears, belts, and rollers for level of support.
damage.

Are the duplex inner guide and its components free of damage?
Step 12 Contact the next The problem is
a Replace the duplex inner guide. See “Duplex inner guide level of support. solved.
removal” on page 458.
b Perform a print job.

Does the problem remain?

Diagnostics and troubleshooting

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Sensor (MPF/pass‑through): Paper (duplex job) failed to clear service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the duplex paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 2 Go to step 3. The problem is
Remove the jams and obstructions. solved.

Does the problem remain?

Step 3 Go to step 6. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Step 4 Go to step 6. Go to step 5.
a Make sure that the sensor cable is properly connected.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit components free of damage?

Step 5 Go to step 6. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Step 6 Contact the next Go to step 7.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests > Deskew
b Touch Start.

Does the motor run?

Step 7 Contact the next Go to step 8.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor for damage.

Does the problem remain?

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Action Yes No
Step 8 Contact the next The problem is
a Replace the motor (deskew). See “Motor (deskew) removal” level of support. solved.
on page 379.
b Perform a print job.

Does the problem remain?

Sensor (MPF/pass‑through): Paper (duplex job) cleared too early service check
Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the duplex inner guide and its gears, belts, and rollers for
damage.

Are the duplex inner guide and its components free of damage?
Step 2 Go to step 3. The problem is
a Replace the duplex inner guide. See “Duplex inner guide solved.
removal” on page 458.
b Perform a print job.

Does the problem remain?

Step 3 Go to step 6. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Step 4 Go to step 6. Go to step 5.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 5 Go to step 6. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Step 6 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

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240 paper jams

240 paper jam messages

Error code Description Action
240.05 Paper fed from the MPF was picked but it never See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass-through). failed to clear service check” on page 132.
240.06 Paper fed from the MPF was picked but it never See “Sensor (MPF/pass‑through): Paper
arrived at the sensor (MPF/pass-through). (MPF) failed to arrive service check” on
page 134.
240.23 Paper fed from tray 2 was picked but it never See“Sensor (MPF/pass-through): Paper
arrived at the sensor (MPF/pass-through). (tray 2) failed to arrive service check” on
page 136.
240.25 Paper fed from tray 2 was picked but it never See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass-through). failed to clear service check” on page 132.
240.33 Paper fed from tray 3 was picked but it never See “Sensor (MPF/pass-through): Paper
arrived at the sensor (MPF/pass-through). (tray 3) failed to arrive service check” on
page 138.
240.35 Paper fed from tray 3 was picked but it never See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass-through). failed to clear service check” on page 132.
240.43 Paper fed from tray 4 was picked but it never See “Sensor (MPF/pass-through): Paper
arrived at the sensor (MPF/pass-through). (tray 4) failed to arrive service check” on
page 140.
240.45 Paper fed from tray 4 was picked but it never See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass-through). failed to clear service check” on page 132.
240.53 Paper fed from tray 5 was picked but it never See “Sensor (MPF/pass-through): Paper
arrived at the sensor (MPF/pass-through). (tray 5) failed to arrive service check” on
page 142.
240.55 Paper fed from tray 5 was picked but it never See “Sensor (MPF/pass‑through): Paper
cleared the sensor (MPF/pass-through). failed to clear service check” on page 132.
240.82 The motor (duplex/MPF) has stalled. See “Motor (duplex/MPF) jam service
check” on page 145.
240.84 The motor (duplex/MPF) failed to achieve
expected speed or has stalled.
240.91 Paper remains detected at the sensor (MPF/pass- See “Sensor (MPF/pass-through) static jam
through) after the printer is turned on. service check” on page 144.

Sensor (MPF/pass‑through): Paper failed to clear service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?

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Action Yes No
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the duplex and MPF paper paths for paper jams and
obstructions.

Are the paper paths free of jams and obstructions?

Step 4 Go to step 5. The problem is
Remove the paper jams and obstructions. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the tray insert and its paper path guides and drive gears for
damage.

Is the tray insert free of damage?

Step 6 Go to step 7. The problem is
Replace the tray insert. See “550‑sheet tray insert removal” on solved.
page 492.

Does the problem remain?

Step 7 Contact the next Go to step 8.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Step 8 Contact the next Go to step 9.
a Make sure that the sensor cable is properly connected. level of support.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit components free of damage?

Step 9 Contact the next The problem is
Replace the isolation unit. See “Isolation unit removal” on level of support. solved.
page 502.

Does the problem remain?

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Sensor (MPF/pass‑through): Paper (MPF) failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the MPF guides.

Does the paper size match the size set on the MPF?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the MPF. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the MPF for overfilling.

Is the MPF overfilled?

Step 4 Go to step 5. The problem is
Remove the excess paper from the MPF. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper condition in the MPF.

Is the paper crumpled or damaged?

Step 6 Go to step 7. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
a Make sure that the MPF pick roller is properly installed.
Note: Firmly press the pick roller to its shaft to make sure that
is properly engaged.
b Check the MPF pick roller for excess wear, contamination, and
damage.

Is the MPF pick roller free from excess wear, contamination, and
damage?
Step 8 Go to step 9. The problem is
Replace the MPF pick roller. See “MPF pick roller removal” on solved.
page 495.

Does the problem remain?

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Action Yes No
Step 9 Go to step 11. Go to step 10.
Check the tray exit paper path for paper fragments and
contamination.

Is the paper path free of fragments and contamination?

Step 10 Go to step 11. The problem is
Clean the paper path. solved.

Does the problem remain?

Step 11 Go to step 13. Go to step 12.
Check the tray insert and its paper path guides and drive gears for
damage.

Is the tray insert free of damage?

Step 12 Go to step 13. The problem is
Replace the tray insert. See “550‑sheet tray insert removal” on solved.
page 492.

Does the problem remain?

Step 13 Go to step 16. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Step 14 Go to step 16. Go to step 15.
a Make sure that the sensor cable is properly connected.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit components free of damage?

Step 15 Go to step 16. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Step 16 Contact the next Go to step 17.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start.

Does the motor run?

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Action Yes No
Step 17 Contact the next The problem is
a Make sure that the motor cable is properly connected. level of support. solved.
b Check the motor for damage.

Is the motor free of damage?

Step 18 Contact the next The problem is
a Replace the motor. See “Motor (duplex/MPF) removal” on level of support. solved.
page 408.
b Perform a print job.

Does the problem remain?

Sensor (MPF/pass-through): Paper (tray 2) failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the tray for overfilling.

Is the tray overfilled?

Step 4 Go to step 5. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 6 Go to step 7. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 7 Go to step 9. Go to step 8.
a Make sure that the tray 2 pick roller is properly installed.
Note: Firmly press the pick roller to its shaft to make sure that
it is properly engaged.
b Check the tray 2 pick roller for excess wear, contamination, and
damage.

Is the tray 2 pick roller free from excess wear, contamination, and
damage?
Step 8 Go to step 9. The problem is
Replace the tray 2 pick roller. See “Pick roller removals” on solved.
page 494.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
Check the tray exit paper path for fragments and contamination.

Is the paper path free of fragments and contamination?

Step 10 Go to step 11. The problem is
Clean the paper path. solved.

Does the problem remain?

Step 11 Go to step 14. Go to step 12.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Step 12 Go to step 14. Go to step 13.
a Make sure that the sensor cable is properly connected.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit components free of damage?

Step 13 Go to step 14. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 14 Go to step 16. Go to step 15.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors > Pick (tray 2)
b Select a setting, and then touch Start.

Does the motor run?

Step 15 Go to step 16. Go to step 17.
a Make sure that the motor cable is properly connected.
b Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 16 Go to step 17. The problem is
Replace the tray insert. See “550‑sheet tray insert removal” on solved.
page 492.

Does the problem remain?

Step 17 Contact the next The problem is
a Replace the optional tray. See “Optional 550‑sheet tray level of support. solved.
removal” on page 527.
b Perform a print job.

Does the problem remain?

Sensor (MPF/pass-through): Paper (tray 3) failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 6. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Diagnostics and troubleshooting

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Action Yes No
Step 4 Go to step 6. Go to step 5.
a Make sure that the sensor cable is properly connected.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit free of damage?

Step 5 Go to step 6. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Step 6 Go to step 8. Go to step 7.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass‑through (tray 2)).

Does the sensor status change while toggling the sensor?

Step 7 Go to step 8. Go to step 10.
a Make sure that the sensor cable is properly connected.
b Check the sensor and the other optional tray components for
damage.

Are the sensor and the optional tray free of damage?

Step 8 Contact the next Go to step 9.
a Enter the Diagnostics menu, and then navigate to: level of support.
Additional input trays adjustments/tests > Additional input
tray motors > Pass‑through (tray 2)
b Select a setting, and then touch Start.

Does the motor run?

Step 9 Contact the next Go to step 10.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 10 Contact the next The problem is
a Replace the optional tray. See “Optional 550‑sheet tray level of support. solved.
removal” on page 527.
b Perform a print job.

Does the problem remain?

Diagnostics and troubleshooting

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Sensor (MPF/pass-through): Paper (tray 4) failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path in tray 3 for paper jams and fragments.

Is the paper path free of jams and fragments?

Step 4 Go to step 5. The problem is
Remove the paper jams and fragments. solved.

Does the problem remain?

Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 8. Go to step 7.
a Make sure that the sensor cable is properly connected.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit free of damage?

Step 7 Go to step 8. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Step 8 Go to step 10. Go to step 9.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass‑through (tray 2)).

Does the sensor status change while toggling the sensor?

Diagnostics and troubleshooting

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Action Yes No
Step 9 Go to step 10. Go to step 12.
a Make sure that the sensor cable is properly connected.
b Check the sensor and the other optional tray components for
damage.

Are the sensor and the optional tray free of damage?

Step 10 Go to step 13. Go to step 11.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors > Pass‑through (tray 2)
b Select a setting, and then touch Start.

Does the motor run?

Step 11 Go to step 13. Go to step 12.
a Make sure that the motor cable is properly connected.
b Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 12 Go to step 13. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 13 Go to step 15. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass‑through (tray 3)).

Does the sensor status change while toggling the sensor?

Step 14 Go to step 15. Go to step 17.
a Make sure that the sensor cable is properly connected.
b Check the sensor and the other optional tray components for
damage.

Are the sensor and the optional tray free of damage?

Step 15 Contact the next Go to step 16.
a Enter the Diagnostics menu, and then navigate to: level of support.
Additional input trays adjustments/tests > Additional input
tray motors > Pass‑through (tray 3)
b Select a setting, and then touch Start.

Does the motor run?

Diagnostics and troubleshooting

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Action Yes No
Step 16 Contact the next Go to step 17.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 17 Contact the next The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” level of support. solved.
on page 527.

Does the problem remain?

Sensor (MPF/pass-through): Paper (tray 5) failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path in tray 4 for paper jams and fragments.

Is the paper path free of jams and fragments?

Step 4 Go to step 5. The problem is
Remove the paper jams and fragments. solved.

Does the problem remain?

Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Diagnostics and troubleshooting

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Action Yes No
Step 6 Go to step 8. Go to step 7.
a Make sure that the sensor cable is properly connected.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit free of damage?

Step 7 Go to step 8. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Step 8 Go to step 10. Go to step 9.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass‑through (tray 3)).

Does the sensor status change while toggling the sensor?

Step 9 Go to step 10. Go to step 12.
a Make sure that the sensor cable is properly connected.
b Check the sensor and the other optional tray components for
damage.

Are the sensor and the optional tray free of damage?

Step 10 Go to step 13. Go to step 11.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors > Pass‑through (tray 3)
b Select a setting, and then touch Start.

Does the motor run?

Step 11 Go to step 13. Go to step 12.
a Make sure that the motor cable is properly connected.
b Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 12 Go to step 13. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 13 Go to step 15. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass‑through (tray 4)).

Does the sensor status change while toggling the sensor?

Step 14 Go to step 15. Go to step 17.
a Make sure that the sensor cable is properly connected.
b Check the sensor and the other optional tray components for
damage.

Are the sensor and the optional tray free of damage?

Step 15 Contact the next Go to step 16.
a Enter the Diagnostics menu, and then navigate to: level of support.
Additional input trays adjustments/tests > Additional input
tray motors > Pass‑through (tray 4)
b Select a setting, and then touch Start.

Does the motor run?

Step 16 Contact the next Go to step 17.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 17 Contact the next The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” level of support. solved.
on page 527.

Does the problem remain?

Sensor (MPF/pass-through) static jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?

Diagnostics and troubleshooting

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Action Yes No
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Contact the next Go to step 4.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).

Does the sensor status change while toggling the sensor?

Step 4 Contact the next Go to step 5.
a Make sure that the sensor cable is properly connected. level of support.
b Check the sensor and its flag for damage.
c Check the isolation unit components for damage.

Are the sensor and isolation unit free of damage?

Step 5 Contact the next The problem is
a Replace the isolation unit. See “Isolation unit removal” on level of support. solved.
page 502.
b Perform a print job.

Does the problem remain?

Motor (duplex/MPF) jam service check

Action Yes No
Step 1 Go to step 2. Go to step 6.
Check if the MPF is the source tray used during the error.

Is the MPF the source tray?

Step 2 Go to step 3. Go to step 4.
Check the MPF for overfilling.

Is the tray overfilled?

Step 3 Go to step 4. The problem is
Remove the excess paper from the MPF. solved.

Does the problem remain?

Step 4 Go to step 5. Go to step 6.
Check the paper condition in the MPF.

Is the paper crumpled or damaged?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Go to step 6. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 6 Go to step 7. Go to step 8.
Check the duplex and MPF paper path guides along the tray 1 exit
area.

Is the paper path free of paper fragments and contamination?

Step 7 Go to step 8. The problem is
Clean the paper path. solved.

Does the problem remain?

Step 8 Contact the next Go to step 9.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start.

Does the motor run?

Step 9 Contact the next Go to step 10.
a Make sure that the motor cable JMTR1 on the engine board is level of support.
properly connected.
b Check the motor for damage.

Is the motor free of damage?

Step 10 Contact the next The problem is
a Replace the motor. See “Motor (duplex/MPF) removal” on level of support. solved.
page 408.
b Perform a print job.

Does the problem remain?

241 paper jams

241 paper jam messages

Error code Description Action
241.12 Paper fed from tray 1 arrived at the sensor (tray 1 See “Sensor (tray 1 pick): Paper arrived too
pick) earlier than expected. early service check” on page 149.
241.14 Paper fed from tray 1 cleared the sensor (tray 1 See “Sensor (tray 1 pick): Paper cleared too
pick) earlier than expected. early service check” on page 149.

Diagnostics and troubleshooting

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Error code Description Action

241.15 Paper fed from tray 1 never cleared the sensor See “Sensor (tray 1 pick): Paper failed to
(tray 1 pick). clear service check” on page 147.
241.16 Paper fed from tray 1 was picked but it never See “Sensor (input): tray 1 failed to pick
arrived at the sensor (tray 1 pick). service check” on page 151.
241.82 The motor (tray 1 pick) stalled or did not reach the See “Motor (tray 1 pick) jam service check”
expected speed. on page 154.
241.83 The motor (tray 1 pick) stalled or did not reach the
expected speed.
241.84 The motor (tray 1 pick) stalled or did not reach the
expected speed.
241.91 Paper remains detected at the sensor (tray 1 pick) See “Sensor (tray 1 pick) static jam service
after the printer is turned on. check” on page 153.

Sensor (tray 1 pick): Paper failed to clear service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for paper jams and fragments.

Is the paper path free of jams and fragments?

Step 4 Go to step 5. The problem is
Remove the paper jams and fragments. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the tray insert and its paper path guides and drive gears for
damage.

Is the tray insert free of damage?

Diagnostics and troubleshooting

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Action Yes No
Step 6 Go to step 7. The problem is
Replace the tray insert. See “550‑sheet tray insert removal” on solved.
page 492.

Does the problem remain?

Step 7 Go to step 10. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).

Does the sensor status change while toggling the sensor?

Step 8 Go to step 10. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 9 Go to step 10. The problem is
Replace the sensor. See “Sensor (input) removal” on page 426. solved.

Does the problem remain?

Step 10 Contact the next Go to step 11.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Motor tests > Isolation
b Touch Start.

Does the motor run?

Step 11 Contact the next Go to step 12.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor and isolation unit for damage.

Are the motor and isolation unit free of damage?

Step 12 Contact the next The problem is
a Replace the isolation unit. See “Isolation unit removal” on level of support. solved.
page 502.
b Perform a print job.

Does the problem remain?

Diagnostics and troubleshooting

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Sensor (tray 1 pick): Paper arrived too early service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the tray for overfilling.

Is the tray overfilled?

Step 4 Go to step 5. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the tray exit paper path for fragments and contamination.

Is the paper path free of fragments and contamination?

Step 6 Go to step 7. The problem is
Clean the paper path. solved.

Does the problem remain?

Step 7 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

Sensor (tray 1 pick): Paper cleared too early service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?

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Action Yes No
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the tray for overfilling.

Is the tray overfilled?

Step 4 Go to step 5. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 6 Go to step 7. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 7 Go to step 9. The problem is
a Enter the Diagnostics menu, and then navigate to: solved.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).

Does the sensor status change while toggling the sensor?

Step 8 Go to step 9. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Check the sensor for damage.

Is the sensor free of damage?

Step 9 Go to step 10. The problem is
Replace the sensor. See “Sensor (input) removal” on page 426. solved.

Does the problem remain?

Step 10 Contact the next The problem is
Perform a print job. level of support. solved.

Does the problem remain?

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Sensor (input): tray 1 failed to pick service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Replace the paper or change the paper size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper tray for overfilling.

Is the paper tray overfilled?

Step 6 Go to step 7. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 8 Go to step 9. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

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Action Yes No
Step 9 Go to step 11. Go to step 10.
a Make sure that the tray pick roller is properly installed.
Note: Firmly press the pick roller to its shaft to make sure that
it is properly engaged.
b Check the tray pick roller for excess wear, contamination, and
damage.

Is the tray pick roller free from excess wear, contamination, and
damage?
Step 10 Go to step 11. The problem is
Replace the pick roller. See “Pick roller removals” on page 494. solved.

Does the problem remain?

Step 11 Go to step 15. Go to step 12.
Check the tray exit paper path for paper fragments and
contamination.

Is the paper path free of paper fragments and contamination?

Step 12 Go to step 13. The problem is
Clean the paper path. solved.

Does the problem remain?

Step 13 Go to step 15. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Tray 1 pick).

Does the sensor status change while toggling the sensor?

Step 14 Go to step 15. Go to step 17.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Are the sensor and optional tray free of damage?

Step 15 Go to step 18. Go to step 16.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests > Pick (tray
1)
b Select a setting, and then touch Start.

Does the motor run?

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Action Yes No
Step 16 Go to step 18. Go to step 17.
a Make sure that the motor cable is properly connected.
b Check the motor and the other paper feeder components for
damage.

Are the motor and paper feeder free of damage?

Step 17 Go to step 18. The problem is
a Replace the paper feeder. See “Paper feeder removal” on solved.
page 499.
b Perform a print job.

Does the problem remain?

Step 18 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensor (tray 1 pick) static jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Contact the next Go to step 4.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Tray 1 pick).

Does the sensor status change while toggling the sensor?

Step 4 Contact the next Go to step 5.
a Make sure that the sensor cable is properly connected. level of support.
b Check the sensor and the other isolation units for damage.

Are the sensor and isolation unit free of damage?

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Action Yes No
Step 5 Contact the next The problem is
a Replace the isolation unit. See “Isolation unit removal” on level of support. solved.
page 502.
b Perform a print job.

Does the problem remain?

Motor (tray 1 pick) jam service check

Action Yes No
Step 1 Go to step 2. Go to step 3.
Check the tray for overfilling.

Is the tray overfilled?

Step 2 Go to step 3. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 4 Go to step 5. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the tray exit paper path for fragments and contamination.

Is the paper path free of fragments and contamination?

Step 6 Go to step 7. The problem is
Clean the paper path. solved.

Does the problem remain?

Step 7 Contact the next Go to step 8.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics and adjustments > Motor tests > Pick (tray
1)
b Select a setting, and then touch Start.

Does the motor run?

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Action Yes No
Step 8 Contact the next Go to step 9.
a Make sure that the motor cable is properly connected. level of support.
b Check the motor and the other paper feeder components for
damage.

Are the motor and paper feeder free of damage?

Step 9 Contact the next The problem is
a Replace the paper feeder. See “Paper feeder removal” on level of support. solved.
page 499.
b Perform a print job.

Does the problem remain?

242–245 paper jams

242 paper jam messages

Error code Description Action
242.21 Paper fed from tray 2 remains detected at the See “Sensors (optional tray trailing edge and
sensor (tray 2 pass‑through) or at the sensor (tray pass-through) static jam service check” on
2 trailing edge) after the printer is turned on. page 163.
242.22 Paper fed from tray 2 was detected earlier than See “Sensors (optional tray trailing edge and
expected at the sensor (tray 2 pass-through) or at pass‑through): Paper arrived too early
the sensor (tray 2 trailing edge). service check” on page 165.
242.23 Paper fed from tray 2 never arrived at the sensor See “Sensor (tray 2 pass-through): Paper
(tray 2 pass-through). failed to arrive service check” on page 166.
242.24 Paper fed from tray 2 cleared the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass-through) or the sensor (tray 2 trailing edge) pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
242.25 Paper fed from tray 2 cleared the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass-through) or the sensor (tray 2 trailing edge) pass-through): Paper cleared too late service
later than expected. check” on page 176.
242.26 Paper fed from tray 2 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 2 pass‑through). optional tray failed to pick service check” on
page 178.
242.31 Paper fed from tray 3 remains detected at the See “Sensors (optional tray trailing edge and
sensor (tray 2 pass‑through) or at the sensor (tray pass-through) static jam service check” on
2 trailing edge) after the printer is turned on. page 163.
242.32 Paper fed from tray 3 was detected earlier than See “Sensors (optional tray trailing edge and
expected at the sensor (tray 2 pass-through) or at pass‑through): Paper arrived too early
the sensor (tray 2 trailing edge). service check” on page 165.
242.33 Paper fed from tray 3 never arrived at the sensor See “Sensor (tray 2 pass-through): Paper
(tray 2 pass-through). failed to arrive service check” on page 166.

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Error code Description Action

242.34 Paper fed from tray 3 cleared the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass-through) or the sensor (tray 2 trailing edge) pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
242.35 Paper fed from tray 3 cleared the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass-through) or the sensor (tray 2 trailing edge) pass-through): Paper cleared too late service
later than expected. check” on page 176.
242.36 Paper fed from tray 3 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 2 pass‑through). optional tray failed to pick service check” on
page 178.
242.41 Paper fed from tray 4 remains detected at the See “Sensors (optional tray trailing edge and
sensor (tray 2 pass‑through) or at the sensor (tray pass-through) static jam service check” on
2 trailing edge) after the printer is turned on. page 163.
242.42 Paper fed from tray 4 was detected earlier than See “Sensors (optional tray trailing edge and
expected at the sensor (tray 2 pass-through) or at pass‑through): Paper arrived too early
the sensor (tray 2 trailing edge). service check” on page 165.
242.43 Paper fed from tray 4 never arrived at the sensor See “Sensor (tray 2 pass-through): Paper
(tray 2 pass-through). failed to arrive service check” on page 166.
242.44 Paper fed from tray 4 cleared the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass-through) or the sensor (tray 2 trailing edge) pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
242.45 Paper fed from tray 4 cleared the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass-through) or the sensor (tray 2 trailing edge) pass-through): Paper cleared too late service
later than expected. check” on page 176.
242.46 Paper fed from tray 4 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 2 pass‑through). optional tray failed to pick service check” on
page 178.
242.51 Paper fed from tray 5 remains detected at the See “Sensors (optional tray trailing edge and
sensor (tray 2 pass‑through) or at the sensor (tray pass-through) static jam service check” on
2 trailing edge) after the printer is turned on. page 163.
242.52 Paper fed from tray 5 was detected earlier than See “Sensors (optional tray trailing edge and
expected at the sensor (tray 2 pass-through) or at pass‑through): Paper arrived too early
the sensor (tray 2 trailing edge). service check” on page 165.
242.53 Paper fed from tray 5 never arrived at the sensor See “Sensor (tray 2 pass-through): Paper
(tray 2 pass-through). failed to arrive service check” on page 166.
242.54 Paper fed from tray 5 cleared the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass-through) or the sensor (tray 2 trailing edge) pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
242.55 Paper fed from tray 5 cleared the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass-through) or the sensor (tray 2 trailing edge) pass-through): Paper cleared too late service
later than expected. check” on page 176.
242.56 Paper fed from tray 5 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 2 pass‑through). optional tray failed to pick service check” on
page 178.

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Error code Description Action

242.70 Motor (550‑sheet tray 2 transport) does not turn on. See “Optional tray transport drive jam
service check” on page 186.
242.71 Motor (550‑sheet tray 2 transport) does not turn
off.
242.72 Motor (550‑sheet tray 2 transport) speed did not
ramp up to expected level.
242.73 Motor (550‑sheet tray 2 transport) stalled.
242.74 Motor (550‑sheet tray 2 transport) ran too slow.
242.75 Motor (550‑sheet tray 2 transport) ran too fast.
242.76 Motor (550‑sheet tray 2 transport) ran too long.
242.80 Motor (550‑sheet tray 2 pick/lift) does not turn on. See “Optional tray pick drive failure service
check” on page 188.
242.81 Motor (550‑sheet tray 2 pick/lift) does not turn off.
242.82 Motor (550‑sheet tray 2 pick/lift) speed did not
ramp up to expected level.
242.83 Motor (550‑sheet tray 2 pick/lift) stalled.
242.84 Motor (550‑sheet tray 2 pick/lift) ran too slow.
242.85 Motor (550‑sheet tray 2 pick/lift) ran too fast.
242.86 Motor (550‑sheet tray 2 pick/lift) ran too long.
242.91 Paper remains detected at the sensor (tray 2 See “Sensors (optional tray trailing edge and
pass‑through) or at the sensor (tray 2 trailing edge) pass-through) static jam service check” on
after the printer is turned on. Paper source is page 163.
undetermined.
242.92 Paper was detected earlier than expected at the See “Sensors (optional tray trailing edge and
sensor (tray 2 pass-through) or at the sensor (tray pass‑through): Paper arrived too early
2 trailing edge). Paper source is undetermined. service check” on page 165.
242.93 Paper never arrived at the sensor (tray 2 pass- See “Sensor (tray 2 pass-through): Paper
through). Paper source is undetermined. failed to arrive service check” on page 166.
242.94 Paper cleared the sensor (tray 2 pass-through) or See “Sensors (optional tray trailing edge and
the sensor (tray 2 trailing edge) earlier than pass-through): Paper cleared too early
expected. Paper source is undetermined. service check” on page 174.
242.95 Paper cleared the sensor (tray 2 pass-through) or See “Sensors (optional tray trailing edge and
the sensor (tray 2 trailing edge) later than pass-through): Paper cleared too late service
expected. Paper source is undetermined. check” on page 176.
242.96 Paper was picked but it never arrived at the sensor See “Sensor (optional tray pass-through):
(tray 2 pass‑through). Paper source is optional tray failed to pick service check” on
undetermined. page 178.

Diagnostics and troubleshooting

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243 paper jam messages

Error code Description Action
243.31 Paper fed from tray 3 remains detected at the See “Sensors (optional tray trailing edge
sensor (tray 3 pass‑through) or at the sensor (tray and pass-through) static jam service check”
3 trailing edge) after the printer is turned on. on page 163.
243.32 Paper fed from tray 3 was detected earlier than See “Sensors (optional tray trailing edge
expected at the sensor (tray 3 pass-through) or at and pass‑through): Paper arrived too early
the sensor (tray 3 trailing edge). service check” on page 165.
243.33 Paper fed from tray 3 never arrived at the sensor See “Sensor (tray 3 pass-through): Paper
(tray 3 pass-through). failed to arrive service check” on page
169.
243.34 Paper fed from tray 3 cleared the sensor (tray 3 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 3 trailing edge) and pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
243.35 Paper fed from tray 3 cleared the sensor (tray 3 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 3 trailing edge) and pass-through): Paper cleared too late
later than expected. service check” on page 176.
243.36 Paper fed from tray 3 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 3 pass‑through). optional tray failed to pick service check” on
page 178.
243.41 Paper fed from tray 4 remains detected at the See “Sensors (optional tray trailing edge
sensor (tray 3 pass‑through) or at the sensor (tray and pass-through) static jam service check”
3 trailing edge) after the printer is turned on. on page 163.
243.42 Paper fed from tray 4 was detected earlier than See “Sensors (optional tray trailing edge
expected at the sensor (tray 3 pass-through) or at and pass‑through): Paper arrived too early
the sensor (tray 3 trailing edge). service check” on page 165.
243.43 Paper fed from tray 4 never arrived at the sensor See “Sensor (tray 3 pass-through): Paper
(tray 3 pass-through). failed to arrive service check” on page
169.
243.44 Paper fed from tray 4 cleared the sensor (tray 3 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 3 trailing edge) and pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
243.45 Paper fed from tray 4 cleared the sensor (tray 3 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 3 trailing edge) and pass-through): Paper cleared too late
later than expected. service check” on page 176.
243.46 Paper fed from tray 4 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 3 pass‑through). optional tray failed to pick service check” on
page 178.
243.51 Paper fed from tray 5 remains detected at the See “Sensors (optional tray trailing edge
sensor (tray 3 pass‑through) or at the sensor (tray and pass-through) static jam service check”
3 trailing edge) after the printer is turned on. on page 163.
243.52 Paper fed from tray 5 was detected earlier than See “Sensors (optional tray trailing edge
expected at the sensor (tray 3 pass-through) or at and pass‑through): Paper arrived too early
the sensor (tray 3 trailing edge). service check” on page 165.

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Error code Description Action

243.53 Paper fed from tray 5 never arrived at the sensor See “Sensor (tray 3 pass-through): Paper
(tray 3 pass-through). failed to arrive service check” on page
169.
243.54 Paper fed from tray 5 cleared the sensor (tray 3 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 3 trailing edge) and pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
243.55 Paper fed from tray 5 cleared the sensor (tray 3 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 3 trailing edge) and pass-through): Paper cleared too late
later than expected. service check” on page 176.
243.56 Paper fed from tray 5 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 3 pass‑through). optional tray failed to pick service check” on
page 178.
243.70 Motor (550‑sheet tray 3 transport) does not turn See “Optional tray transport drive jam
on. service check” on page 186.
243.71 Motor (550‑sheet tray 3 transport) does not turn
off.
243.72 Motor (550‑sheet tray 3 transport) speed did not
ramp up to expected level.
243.73 Motor (550‑sheet tray 3 transport) stalled.
243.74 Motor (550‑sheet tray 3 transport) ran too slow.
243.75 Motor (550‑sheet tray 3 transport) ran too fast.
243.76 Motor (550‑sheet tray 3 transport) ran too long.
243.80 Motor (550‑sheet tray 3 pick/lift) does not turn on. See “Optional tray pick drive failure service
check” on page 188.
243.81 Motor (550‑sheet tray 3 pick/lift) does not turn off.
243.82 Motor (550‑sheet tray 3 pick/lift) speed did not
ramp up to expected level.
243.83 Motor (550‑sheet tray 3 pick/lift) stalled.
243.84 Motor (550‑sheet tray 3 pick/lift) ran too slow.
243.85 Motor (550‑sheet tray 3 pick/lift) ran too fast.
243.86 Motor (550‑sheet tray 3 pick/lift) ran too long.
243.91 Paper remains detected at the sensor (tray 3 See “Sensors (optional tray trailing edge
pass‑through) or at the sensor (tray 3 trailing and pass-through) static jam service check”
edge) after the printer is turned on. Paper source on page 163.
is undetermined.
243.92 Paper was detected earlier than expected at the See “Sensors (optional tray trailing edge
sensor (tray 3 pass-through) or at the sensor (tray and pass‑through): Paper arrived too early
3 trailing edge). Paper source is undetermined. service check” on page 165.
243.93 Paper never arrived at the sensor (tray 3 pass- See “Sensor (tray 3 pass-through): Paper
through). Paper source is undetermined. failed to arrive service check” on page
169.

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Error code Description Action

243.94 Paper cleared the sensor (tray 3 pass-through) or See “Sensors (optional tray trailing edge
the sensor (tray 3 trailing edge) earlier than and pass-through): Paper cleared too early
expected. Paper source is undetermined. service check” on page 174.
243.95 Paper cleared the sensor (tray 3 pass-through) or See “Sensors (optional tray trailing edge
the sensor (tray 3 trailing edge) later than and pass-through): Paper cleared too late
expected. Paper source is undetermined. service check” on page 176.
243.96 Paper was picked but it never arrived at the See “Sensor (optional tray pass-through):
sensor (tray 3 pass‑through). Paper source is optional tray failed to pick service check” on
undetermined. page 178.

244 paper jam messages

Error code Description Action
244.41 Paper fed from tray 4 remains detected at the See “Sensors (optional tray trailing edge
sensor (tray 4 pass‑through) or at the sensor (tray and pass-through) static jam service check”
4 trailing edge) after the printer is turned on. on page 163.
244.42 Paper fed from tray 4 was detected earlier than See “Sensors (optional tray trailing edge
expected at the sensor (tray 4 pass-through) or at and pass‑through): Paper arrived too early
the sensor (tray 4 trailing edge). service check” on page 165.
244.43 Paper fed from tray 4 never arrived at the sensor See “Sensor (tray 4 pass-through): Paper
(tray 4 pass-through). failed to arrive service check” on page
171.
244.44 Paper fed from tray 4 cleared the sensor (tray 4 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 4 trailing edge) and pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
244.45 Paper fed from tray 4 cleared the sensor (tray 4 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 4 trailing edge) and pass-through): Paper cleared too late
later than expected. service check” on page 176.
244.46 Paper fed from tray 4 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 4 trailing edge). optional tray failed to pick service check” on
page 178.
244.51 Paper fed from tray 5 remains detected at the See “Sensors (optional tray trailing edge
sensor (tray 4 pass‑through) or at the sensor (tray and pass-through) static jam service check”
4 trailing edge) after the printer is turned on. on page 163.
244.52 Paper fed from tray 5 was detected earlier than See “Sensors (optional tray trailing edge
expected at the sensor (tray 4 pass-through) or at and pass‑through): Paper arrived too early
the sensor (tray 4 trailing edge). service check” on page 165.
244.53 Paper fed from tray 5 never arrived at the sensor See “Sensor (tray 4 pass-through): Paper
(tray 4 pass-through). failed to arrive service check” on page
171.
244.54 Paper fed from tray 5 cleared the sensor (tray 4 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 4 trailing edge) and pass-through): Paper cleared too early
earlier than expected. service check” on page 174.

Diagnostics and troubleshooting

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Error code Description Action

244.55 Paper fed from tray 5 cleared the sensor (tray 4 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 4 trailing edge) and pass-through): Paper cleared too late
later than expected. service check” on page 176.
244.56 Paper fed from tray 5 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 4 trailing edge). optional tray failed to pick service check” on
page 178.
244.70 Motor (550‑sheet tray 4 transport) does not turn See “Optional tray transport drive jam
on. service check” on page 186.
244.71 Motor (550‑sheet tray 4 transport) does not turn
off.
244.72 Motor (550‑sheet tray 4 transport) speed did not
ramp up to expected level.
244.73 Motor (550‑sheet tray 4 transport) stalled.
244.74 Motor (550‑sheet tray 4 transport) ran too slow.
244.75 Motor (550‑sheet tray 4 transport) ran too fast.
244.76 Motor (550‑sheet tray 4 transport) ran too long.
244.80 Motor (550‑sheet tray 4 pick/lift) does not turn on. See “Optional tray pick drive failure service
check” on page 188.
244.81 Motor (550‑sheet tray 4 pick/lift) does not turn off.
244.82 Motor (550‑sheet tray 4 pick/lift) speed did not
ramp up to expected level.
244.83 Motor (550‑sheet tray 4 pick/lift) stalled.
244.84 Motor (550‑sheet tray 4 pick/lift) ran too slow.
244.85 Motor (550‑sheet tray 4 pick/lift) ran too fast.
244.86 Motor (550‑sheet tray 4 pick/lift) ran too long.
244.91 Paper remains detected at the sensor (tray 4 See “Sensors (optional tray trailing edge
pass‑through) or at the sensor (tray 4 trailing and pass-through) static jam service check”
edge) after the printer is turned on. Paper source on page 163.
is undetermined.
244.92 Paper was detected earlier than expected at the See “Sensors (optional tray trailing edge
sensor (tray 4 pass-through) or at the sensor (tray and pass‑through): Paper arrived too early
4 trailing edge). Paper source is undetermined. service check” on page 165.
244.93 Paper fed from tray 4 never arrived at the sensor See “Sensor (tray 4 pass-through): Paper
(tray 4 pass-through). Paper source is failed to arrive service check” on page 171.
undetermined.
244.94 Paper cleared the sensor (tray 4 pass-through) or See “Sensors (optional tray trailing edge
the sensor (tray 4 trailing edge) earlier than and pass-through): Paper cleared too early
expected. Paper source is undetermined. service check” on page 174.
244.95 Paper cleared the sensor (tray 4 pass-through) or See “Sensors (optional tray trailing edge
the sensor (tray 4 trailing edge) later than and pass-through): Paper cleared too late
expected. Paper source is undetermined. service check” on page 176.

Diagnostics and troubleshooting

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Error code Description Action

244.96 Paper was picked but it never arrived at the See “Sensor (optional tray pass-through):
sensor (tray 4 pass‑through). Paper source is optional tray failed to pick service check” on
undetermined. page 178.
244.97 Paper never cleared the sensor (tray 4 See “Sensors (optional tray trailing edge
pass‑through) or at the sensor (tray 4 trailing and pass‑through): Paper failed to clear
edge). Paper source is undetermined. service check” on page 181.
244.98 Paper was detected later than expected at the See “Sensors (optional tray trailing edge
sensor (tray 4 pass-through) or at the sensor (tray and pass-through): Paper arrived too late
4 trailing edge). Paper source is undetermined. service check” on page 183.

245 paper jam messages

Error code Description Action
245.51 Paper fed from tray 5 remains detected at the See “Sensors (optional tray trailing edge
sensor (tray 5 pass‑through) or at the sensor (tray and pass-through) static jam service check”
5 trailing edge) after the printer is turned on. on page 163.
245.52 Paper fed from tray 5 was detected earlier than See “Sensors (optional tray trailing edge
expected at the sensor (tray 5 pass-through) or at and pass‑through): Paper arrived too early
the sensor (tray 5 trailing edge). service check” on page 165.
245.53 Paper fed from tray 5 never arrived at the sensor See “Sensor (tray 4 pass-through): Paper
(tray 5 pass-through). failed to arrive service check” on page
171.
245.54 Paper fed from tray 5 cleared the sensor (tray 5 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 5 trailing edge) and pass-through): Paper cleared too early
earlier than expected. service check” on page 174.
245.55 Paper fed from tray 5 cleared the sensor (tray 5 See “Sensors (optional tray trailing edge
pass-through) or the sensor (tray 5 trailing edge) and pass-through): Paper cleared too late
later than expected. service check” on page 176.
245.56 Paper fed from tray 5 was picked but it never See “Sensor (optional tray pass-through):
arrived at the sensor (tray 5 trailing edge). optional tray failed to pick service check” on
page 178.
245.70 Motor (550‑sheet tray 5 transport) does not turn See “Optional tray transport drive jam
on. service check” on page 186.
245.71 Motor (550‑sheet tray 5 transport) does not turn
off.
245.72 Motor (550‑sheet tray 5 transport) speed did not
ramp up to expected level.
245.73 Motor (550‑sheet tray 5 transport) stalled.
245.74 Motor (550‑sheet tray 5 transport) ran too slow.
245.75 Motor (550‑sheet tray 5 transport) ran too fast.
245.76 Motor (550‑sheet tray 5 transport) ran too long.

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Error code Description Action

245.80 Motor (550‑sheet tray 5 pick/lift) does not turn on. See “Optional tray pick drive failure service
check” on page 188.
245.81 Motor (550‑sheet tray 5 pick/lift) does not turn off.
245.82 Motor (550‑sheet tray 5 pick/lift) speed did not
ramp up to expected level.
245.83 Motor (550‑sheet tray 5 pick/lift) stalled.
245.84 Motor (550‑sheet tray 5 pick/lift) ran too slow.
245.85 Motor (550‑sheet tray 5 pick/lift) ran too fast.
245.86 Motor (550‑sheet tray 5 pick/lift) ran too long.
245.91 Paper remains detected at the sensor (tray 5 See “Sensors (optional tray trailing edge
pass‑through) or at the sensor (tray 5 trailing and pass-through) static jam service check”
edge) after the printer is turned on. Paper source on page 163.
is undetermined.
245.92 Paper was detected earlier than expected at the See “Sensors (optional tray trailing edge
sensor (tray 5 pass-through) or at the sensor (tray and pass‑through): Paper arrived too early
5 trailing edge). Paper source is undetermined. service check” on page 165.
245.93 Paper fed from tray 5 never arrived at the sensor See “Sensor (tray 4 pass-through): Paper
(tray 5 pass-through). Paper source is failed to arrive service check” on page
undetermined. 171.
245.94 Paper cleared the sensor (tray 5 pass-through) or See “Sensors (optional tray trailing edge
the sensor (tray 5 trailing edge) earlier than and pass-through): Paper cleared too early
expected. Paper source is undetermined. service check” on page 174.
245.95 Paper cleared the sensor (tray 5 pass-through) or See “Sensors (optional tray trailing edge
the sensor (tray 5 trailing edge) later than and pass-through): Paper cleared too late
expected. Paper source is undetermined. service check” on page 176.
245.96 Paper was picked but it never arrived at the See “Sensor (optional tray pass-through):
sensor (tray 5 pass‑through). Paper source is optional tray failed to pick service check” on
undetermined. page 178.
245.97 Paper never cleared the sensor (tray 5 See “Sensors (optional tray trailing edge
pass‑through) or at the sensor (tray 5 trailing and pass‑through): Paper failed to clear
edge). Paper source is undetermined. service check” on page 181.
245.98 Paper was detected later than expected at the See “Sensors (optional tray trailing edge
sensor (tray 5 pass-through) or at the sensor (tray and pass-through): Paper arrived too late
5 trailing edge). Paper source is undetermined. service check” on page 183.

Sensors (optional tray trailing edge and pass-through) static jam service check
Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?

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Action Yes No
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Trailing edge (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 6 Go to step 7. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor for damage.

Is the sensor free of damage?

Step 7 Go to step 10. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 8 Go to step 10. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Is the sensor free of damage?

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Action Yes No
Step 9 Go to step 10. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 10 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensors (optional tray trailing edge and pass‑through): Paper arrived too early service
check
Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Trailing edge (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

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Action Yes No
Step 6 Go to step 7. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor for damage.

Is the sensor free of damage?

Step 7 Go to step 10. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 8 Go to step 10. Go to step 9.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Is the sensor free of damage?

Step 9 Go to step 10. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 10 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensor (tray 2 pass-through): Paper failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

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Action Yes No
Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Replace the paper or change the paper size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper tray for overfilling.

Is the paper tray overfilled?

Step 6 Go to step 7. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 8 Go to step 9. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 10 Go to step 11. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Step 11 Go to step 13. Go to step 12.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray 2)).

Does the sensor status change while toggling the sensor?

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Action Yes No
Step 12 Go to step 13. Go to step 15.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Is the sensor free of damage?

Step 13 Go to step 16. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray 2), and then touch Start.

Does the motor run?

Step 14 Go to step 16. Go to step 15.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 15 Go to step 16. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 16 Go to step 19. Go to step 17.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray 3), and then touch Start.

Does the motor run?

Step 17 Go to step 19. Go to step 18.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and optional tray free of damage?

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Action Yes No
Step 18 Go to step 19. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 19 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensor (tray 3 pass-through): Paper failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Replace the paper or change the paper size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper tray for overfilling.

Is the paper tray overfilled?

Step 6 Go to step 7. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

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Action Yes No
Step 8 Go to step 9. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 10 Go to step 11. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Step 11 Go to step 13. Go to step 12.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray 3)).

Does the sensor status change while toggling the sensor?

Step 12 Go to step 13. Go to step 15.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Is the sensor free of damage?

Step 13 Go to step 16. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray 3), and then touch Start.

Does the motor run?

Step 14 Go to step 16. Go to step 15.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

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Action Yes No
Step 15 Go to step 16. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 16 Go to step 19. Go to step 17.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray 4), and then touch Start.

Does the motor run?

Step 17 Go to step 19. Go to step 18.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and optional tray free of damage?

Step 18 Go to step 19. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 19 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensor (tray 4 pass-through): Paper failed to arrive service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

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Action Yes No
Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Replace the paper or change the paper size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper tray for overfilling.

Is the paper tray overfilled?

Step 6 Go to step 7. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 8 Go to step 9. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 10 Go to step 11. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Step 11 Go to step 13. Go to step 12.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray 4)).

Does the sensor status change while toggling the sensor?

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Action Yes No
Step 12 Go to step 13. Go to step 15.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Is the sensor free of damage?

Step 13 Go to step 16. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray 4), and then touch Start.

Does the motor run?

Step 14 Go to step 16. Go to step 15.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 15 Go to step 16. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 16 Go to step 19. Go to step 17.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray 5), and then touch Start.

Does the motor run?

Step 17 Go to step 19. Go to step 18.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and optional tray free of damage?

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Action Yes No
Step 18 Go to step 19. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 19 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensors (optional tray trailing edge and pass-through): Paper cleared too early service
check
Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Replace the paper or change the paper size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper tray for overfilling.

Is the paper tray overfilled?

Step 6 Go to step 7. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

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Action Yes No
Step 7 Go to step 8. Go to step 9.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 8 Go to step 9. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Trailing edge (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 10 Go to step 11. Go to step 13.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor for damage.

Is the sensor free of damage?

Step 11 Go to step 14. Go to step 12.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 12 Go to step 14. Go to step 13.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Is the sensor free of damage?

Step 13 Go to step 14. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

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Action Yes No
Step 14 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensors (optional tray trailing edge and pass-through): Paper cleared too late service
check
Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Replace the paper or change the paper size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the primary paper path for paper jams and obstructions.

Is the paper path free of jams and obstructions?

Step 6 Go to step 7. The problem is
Remove the paper jams and obstructions. solved.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Trailing edge (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Diagnostics and troubleshooting

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Action Yes No
Step 8 Go to step 9. Go to step 13.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Is the sensor free of damage?

Step 9 Go to step 11. Go to step 10.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 10 Go to step 11. Go to step 11.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Are the sensor and the optional tray free of damage?

Step 11 Go to step 14. Go to step 12.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray [x]), and then touch Start.
Note: [x] is the tray number.

Does the motor run?

Step 12 Go to step 14. Go to step 13.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 13 Go to step 14. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 14 Go to step 17. Go to step 15.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
b Select Duplex/MPF, and then touch Start.

Does the motor run?

Step 15 Go to step 17. Go to step 16.
Reseat the motor cable, and then check the motor for misalignment
and damage.

Is the motor properly installed and free of damage?

Step 16 Go to step 17. The problem is
Reinstall or replace the motor. See “Motor (duplex/MPF) removal” solved.
on page 408.

Does the problem remain?

Step 17 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensor (optional tray pass-through): optional tray failed to pick service check
Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Replace the paper or change the paper size setting in the tray. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Go to step 6. Go to step 7.
Check the paper tray for overfilling.

Is the paper tray overfilled?

Step 6 Go to step 7. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 8 Go to step 9. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
a Make sure that the optional tray pick roller is properly installed.
Note: Firmly press the pick roller to its shaft to make sure that
it is properly engaged.
b Check the optional tray pick roller for excess wear,
contamination, and damage.

Is the optional tray pick roller free from excess wear, contamination,
and damage?
Step 10 Go to step 11. The problem is
Replace the pick roller. See “Pick roller removals” on page 494. solved.

Does the problem remain?

Step 11 Go to step 15. Go to step 12.
Check the tray exit paper path for paper fragments and
contamination.

Is the paper path free of paper fragments and contamination?

Step 12 Go to step 13. The problem is
Clean the paper path. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 13 Go to step 15. Go to step 14.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Trailing edge (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 14 Go to step 15. Go to step 17.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Are the sensor and optional tray free of damage?

Step 15 Go to step 18. Go to step 16.
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Select Pick (tray [x]), and then touch Start.

Does the motor run?

Step 16 Go to step 18. Go to step 17.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 17 Go to step 18. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 18 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Sensors (optional tray trailing edge and pass‑through): Paper failed to clear service
check
Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Trailing edge (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 6 Go to step 7. Go to step 11.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor for damage.

Is the sensor free of damage?

Step 7 Go to step 9. Go to step 8.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

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Action Yes No
Step 8 Go to step 9. Go to step 11.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Is the sensor free of damage?

Step 9 Go to step 12. Go to step 10.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray [x]), and then touch Start.
Note: [x] is the tray number.

Does the motor run?

Step 10 Go to step 12. Go to step 11.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and optional tray free of damage?

Step 11 Go to step 12. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 12 Go to step 15. Go to step 13.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
b Find the motor (Duplex/MPF), and then touch Start.

Does the motor run?

Step 13 Go to step 15. Go to step 14.
Reseat the motor cable, and then check the motor for misalignment
and damage.

Is the motor properly installed and free of damage?

Step 14 Go to step 15. The problem is
Reinstall or replace the motor. See “Motor (duplex/MPF) removal” solved.
on page 408.

Does the problem remain?

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Action Yes No
Step 15 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Sensors (optional tray trailing edge and pass-through): Paper arrived too late service
check
Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 4 Go to step 5. The problem is
Replace the paper or change the paper size setting in the tray. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check the paper tray for overfilling.

Is the paper tray overfilled?

Step 6 Go to step 7. The problem is
Remove the excess paper from the tray. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Check the paper condition in the tray.

Is the paper crumpled or damaged?

Step 8 Go to step 9. The problem is
Replace the crumpled or damaged paper. solved.

Does the problem remain?

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Action Yes No
Step 9 Go to step 11. Go to step 10.
a Make sure that the separator bracket is properly installed.
b Check the separator bracket for damage.

Is the separator bracket free of damage?

Step 10 Go to step 11. The problem is
Replace the separator bracket. See “Separator bracket removal” solved.
on page 492.

Does the problem remain?

Step 11 Go to step 13. Go to step 12.
a Make sure that the optional tray pick roller is properly installed.
Note: Firmly press the pick roller to its shaft to make sure that
it is properly engaged.
b Check the optional tray pick roller for excess wear,
contamination, and damage.

Is the optional tray pick roller free from excess wear, contamination,
and damage?
Step 12 Go to step 13. The problem is
Replace the pick roller. See “Pick roller removals” on page 494. solved.

Does the problem remain?

Step 13 Go to step 15. Go to step 14.
Check the tray exit paper path for paper fragments and
contamination.

Is the paper path free of paper fragments and contamination?

Step 14 Go to step 15. The problem is
Clean the paper path. solved.

Does the problem remain?

Step 15 Go to step 17. Go to step 16.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Trailing edge (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

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Action Yes No
Step 16 Go to step 17. Go to step 23.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor for damage.

Is the sensor free of damage?

Step 17 Go to step 19. Go to step 18.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pick (tray [x]), and then touch Start.
Note: [x] is the tray number.

Does the motor run?

Step 18 Go to step 19. Go to step 23.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and the optional tray free of damage?

Step 19 Go to step 21. Go to step 20.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pass-through (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 20 Go to step 21. Go to step 23.
a Make sure that the sensor cable is properly connected.
b Make sure that the sensor is properly installed.
c Check the sensor and the other optional tray components for
damage.

Are the sensor and optional tray free of damage?

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Action Yes No
Step 21 Go to step 24. Go to step 22.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass-through (tray [x]), and then touch Start.
Note: [x] is the tray number.

Does the motor run?

Step 22 Go to step 24. Go to step 23.
a Make sure that the motor cable is properly connected.
b Make sure that the motor is properly installed.
c Check the motor and the other optional tray components for
damage.

Are the motor and optional tray free of damage?

Step 23 Go to step 24. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 24 Contact the next The problem is
Perform a print test. level of support. solved.

Does the problem remain?

Optional tray transport drive jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the paper path and trays for paper fragments and partially
fed paper.

Is the paper path free of paper fragments and partially fed paper?
Step 2 Go to step 3. The problem is
Remove the paper fragments and partially fed paper. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Make sure that all the trays and tray inserts are properly installed. solved.

Does the problem remain?

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Action Yes No
Step 4 Go to step 5. The problem is
Enter the Diagnostics menu, and then navigate to: solved.
Input tray quick print >select source tray > Single

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Additional input tray adjustments/tests > Additional input
tray motors
b Select Pass‑through (tray [x]), and then touch Start.
Note: [x] is the tray number.

Does the motor run?

Step 6 Go to step 7. The problem is
Reseat the cable on the motor and on the optional tray controller solved.
board.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
Remove the source tray insert, and then check if the following
components are functional and free of damage:
• Paper guides
• Lift plate
Note: Move the components or turn gears to check for proper
mechanisms.

Are the tray insert and its components functional and free of
damage?
Step 8 Go to step 9. The problem is
Replace the tray insert. solved.

Does the problem remain?

Step 9 Go to step 10. The problem is
Make sure that the controller board of the affected tray is properly solved.
installed. Reseat all the cables on the controller board.

Does the problem remain?

Step 10 Contact the next The problem is
Check the affected tray controller board and its connector pins for level of support. solved.
damage.

Are the tray controller board and its connectors free of damage?

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Action Yes No
Step 11 Contact the next The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” level of support. solved.
on page 527.

Does the problem remain?

Optional tray pick drive failure service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the paper path and trays for paper fragments and partially
fed paper.

Is the paper path free of paper fragments and partially fed paper?
Step 2 Go to step 3. The problem is
Remove the paper fragments and partially fed paper. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Make sure that all the trays and tray inserts are properly installed. solved.

Does the problem remain?

Step 4 Go to step 5. The problem is
Enter the Diagnostics menu, and then navigate to: solved.
Input tray quick print >select source tray > Single

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Select Pick (tray [x]), and then touch Start.
Note: [x] is the tray number.

Does the motor run?

Step 6 Go to step 7. The problem is
Reseat the cable on the motor and on the optional tray controller solved.
board.

Does the problem remain?

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Action Yes No
Step 7 Contact the next The problem is
Check the source tray controller board and its connector pins for level of support. solved.
damage.

Are the tray controller board and its connectors free of damage?
Step 8 Contact the next The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” level of support. solved.
on page 527.

Does the problem remain?

280–295 paper jams

280–295 paper jam messages

Error Description Action
code
280.06 No paper was detected in the ADF tray See “ADF paper undetected service check” on page
during an ADF scan job. 190.
280.11 Paper remains detected at the sensor See “ADF paper jam service check” on page 191.
(ADF scan 1) after the printer is turned on.
280.13 Paper did not reach the sensor (ADF scan
1).
280.15 Paper did not clear the sensor (ADF scan
1).
280.91 Paper remains detected at the sensor
(ADF scan 1) after the printer is turned on.
280.93 Paper did not reach the sensor (ADF scan
1).
280.95 Paper did not clear the sensor (ADF scan
1).
284.11 Paper remains detected at the sensor
(ADF scan 2) during a duplex scan job.
284.13 Paper did not reach the sensor (ADF scan
2) during a duplex scan job.
284.15 Paper did not clear the sensor (ADF scan
2) during a duplex scan job.

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Error Description Action

code
284.91 Paper remains detected at the sensor See “ADF paper jam service check” on page 191.
(ADF scan 2) during a duplex scan job.
284.93 Paper did not reach the sensor (ADF scan
2) during a duplex scan job.
284.95 Paper did not clear the sensor (ADF scan
2) during a duplex scan job.
288.10 The sensor (ADF multifeed) detected a See “Sensor (ADF multifeed) jam service check” on
double‑feed. page 193.
288.90 The sensor (ADF multifeed) detected a
double‑feed.
291.06 The scanner cover was open during an See “Scanner cover open service check” on page 195.
ADF job.
295.01 Imagepipe Error—Page gap is too small. See “ADF feed errors service check” on page 299.

ADF paper undetected service check

Actions Yes No
Step 1 Go to step 2. The problem is
Make sure that the paper is properly loaded in the ADF tray. solved.

Does the problem remain?

Step 2 Go to step 6. Go to step 3.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Find the sensor (ADF media present).

Does the status of each sensor change while toggling the sensors?
Step 3 Go to step 5. Go to step 4.
Check the sensor for dirt and debris.

Is the sensor free of dirt and debris?

Step 4 Go to step 5. The problem is
Clean the sensor. solved.

Does the problem remain?

Step 5 Go to step 8. Go to step 6.
Check if the actuator is stuck or damaged.

Is the actuator stuck or damaged?

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Actions Yes No
Step 6 Go to step 7. The problem is
Reseat the JADF2 connector on the controller board. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Reseat the ADF cables on the ADF. solved.

Does the problem remain?

Step 8 Contact the next The problem is
Replace the ADF. See “ADF removal” on page 510. level of support. solved.

Does the problem remain?

ADF paper jam service check

Notes:
• Before performing this check, update the scanner firmware. For more information on the correct
firmware version, contact the next level of support.
• If the paper does not feed into the ADF, then see “ADF feed errors service check” on page 299.
Actions Yes No
Step 1 Go to step 2. The problem is
Resend the scan job. solved.

Does the problem remain?

Step 2 Go to step 4. Go to step 3.
Check the paper path for paper jams and fragments.

Is the paper path free of fragments and debris?

Step 3 Go to step 4. The problem is
Remove the paper jams and fragments. solved.

Does the problem remain?

Step 4 Go to step 6. Go to step 5.
Check if the paper feeds into the ADF.

Does the paper feed into the ADF?

Step 5 Go to step 6. The problem is
Perform the ADF feed error service check. See “ADF feed errors solved.
service check” on page 299.

Does the problem remain?

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Actions Yes No
Step 6 Go to step 7. Go to step 10.
Check if the paper has a bent or curled leading edge.

Does the paper have a bent or curled leading edge?

Step 7 Go to step 8. The problem is
Replace the paper, and then resend the scan job. solved.

Does the problem remain?

Step 8 Go to step 9. Go to step 10.
Check if the paper is damp or heavy.

Is the paper damp or heavy?

Step 9 Go to step 10. The problem is
Replace the paper, and then resend the scan job. solved.

Does the problem remain?

Step 10 Go to step 12. Go to step 11.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Motor tests > ADF pick
b Touch Start.
c Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Motor tests > ADF transport
d Touch Start.

Do the motors run?

Step 11 Go to step 12. The problem is
a Reseat the JADF2 connector on the controller board. solved.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 12 Go to step 16. Go to step 13.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Find the following sensors:
1 Sensor (ADF media present)
2 Sensor (ADF 1st scan)
3 Sensor (ADF 2nd scan)

Does the status of each sensor change while toggling the sensors?

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Actions Yes No
Step 13 Go to step 16. Go to step 14.
Check the affected sensor for dirt and debris.

Is the sensor free of dirt and debris?

Step 14 Go to step 15. The problem is
Clean the sensor. solved.

Does the problem remain?

Step 15 Go to step 17. Go to step 16.
Check if the actuator is stuck or damaged.

Is the actuator stuck or damaged?

Step 16 Go to step 17. The problem is
a Reseat the JADF2 connector on the controller board. solved.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 17 Contact the next The problem is
Replace the ADF. See “ADF removal” on page 510. level of support. solved.

Does the problem remain?

Sensor (ADF multifeed) jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the original document:
• Check the document for contaminations such as pieces of tape,
paper clips, and staples.
• Check the document for damage such as creases, tears, holes,
and excess wear.

Is the original document free of contaminations and damage?

Step 2 Go to step 3. The problem is
Remove the contaminations or replace the damaged original solved.
document.

Does the problem remain?

Step 3 Go to step 4. The problem is
Enter the Diagnostics menu, and then navigate to: solved.
Scanner diagnostics > Feed test

Does the problem remain?

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Action Yes No
Step 4 Go to step 6. Go to step 5.
Check the ADF paper path and sensor (ADF multifeed) for paper
fragments and contaminations such as pieces of tape, paper clips
and staples.

Are the paper path and sensor free of obstructions and

contaminations?
Step 5 Go to step 6. The problem is
Remove the obstructions and contaminations. solved.

Does the problem remain?

Step 6 Go to step 8. Go to step 7.
Check the condition of the ADF rollers.
• ADF pick roller
• ADF feed roller
• ADF separator roller

Are the ADF rollers free from excess wear, contamination, and
damage?
Step 7 Go to step 8. The problem is
Clean or replace the ADF rollers. See “ADF rollers removal” on solved.
page 507.

Does the problem remain?

Step 8 Go to step 9. The problem is
a Make sure that the cable of the sensor (ADF multifeed) is solved.
properly connected to the sensor and controller board.
b Load an undamaged document into the ADF tray, and then
perform a copy job.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the ADF. See “ADF removal” on page 510. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Scanner cover open service check

Actions Yes No
Step 1 Go to step 2. The problem is
Make sure that the scanner cover is properly closed. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Restart the printer, and then perform an ADF scan job. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Find the sensor (ADF closed).

Does the sensor status change while toggling the sensor?

Step 4 Go to step 5. Go to step 6.
Check the sensor actuator for misalignment and damage.

Is the actuator misaligned or damaged?

Step 5 Go to step 6. The problem is
a Reseat the JADF2 connector on the controller board. solved.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 6 Go to step 7. The problem is
Replace the ADF. See “ADF removal” on page 510. solved.

Does the problem remain?

Step 7 Contact the next The problem is
Perform an ADF scan job. level of support. solved.

Does the problem remain?

Diagnostics and troubleshooting

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User attendance messages

0y user attendance errors

8 user attendance messages

Error code Description Action
8.01 A door is detected as open. See “Door interlock switch service check” on
page 196.
8.03 ADF top cover was detected as open. See “ADF top cover open service check” on
page 197.

Supply error service check

Action Yes No
Make sure that the supplies are properly and completely installed. Contact the next The problem is
level of support. solved.
Does the problem remain?

Door interlock switch service check

Action Yes No
Step 1 The problem is Go to step 2.
a Enter the Diagnostics menu, and then navigate to: solved.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Door interlock).

Does the sensor status change while toggling the sensor?

Step 2 Go to step 3. The problem is
Make sure that the sensor cable is properly connected. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
a Remove the motor cover. See “Motor cover removal” on solved.
page 419.
b Make sure that the interlock sensor cable relay is properly
connected.

Does the problem remain?

Step 4 Go to step 6. Go to step 5.
Check the front door interlock switch actuator for damage.

Is the actuator free of damage?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Go to step 6. The problem is
Replace the duplex outer guide. See “Duplex outer guide solved.
removal” on page 462.

Does the problem remain?

Step 6 Go to step 8. Go to step 7.
Check the toner door interlock switch actuator for damage.

Is the actuator free of damage?

Step 7 Go to step 8. The problem is
Replace the toner door. See “Toner door removal” on page 394. solved.

Does the problem remain?

Step 8 Go to step 9. The problem is
Replace the motor cover. See “Motor cover removal” on solved.
page 419.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

ADF top cover open service check

Actions Yes No
Step 1 Go to step 3. Go to step 2.
Check if the ADF top cover is completely closed.

Is the ADF top cover completely closed?

Step 2 Go to step 3. The problem is
Close the ADF top cover completely. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Reset the printer, and then perform an ADF scan job. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Actions Yes No
Step 4 Go to step 7. Go to step 5.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Find the sensor (ADF top door interlock).

Does the sensor status change while toggling the sensor?

Step 5 Go to step 6. Go to step 7.
Check the actuator for misalignment and damage.

Is the actuator misaligned or damaged?

Step 6 Go to step 7. The problem is
Replace the ADF. See “ADF removal” on page 510. solved.

Does the problem remain?

Step 7 Contact the next The problem is
Perform an ADF scan job. level of support. solved.

Does the problem remain?

Auto reboot error service check

Action Yes No
Step 1 Go to step 2. The problem is
Turn off the printer, wait for about 10 seconds, and then turn on the solved.
printer.

Does the problem remain?

Step 2 Go to step 3. The problem is
a Turn off the printer. solved.
b Turn on the printer and enter the Diagnostics menu.
c Do a print test.
d Restart the printer.

Does the problem remain?

Step 3 Go to step 4. The problem is
Make sure that the controller board is properly installed. Reseat all solved.
the cables on the controller board.

Does the problem remain?

Step 4 Go to step 6. Go to step 5.
Check the firmware version.

Is the firmware updated to the latest version?

Diagnostics and troubleshooting

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Action Yes No
Step 5 Go to step 6. The problem is
Update the firmware. solved.

Does the problem remain?

Step 6 Contact the next Go to step 7.
Check the controller board and its connector pins for damage. level of support.

Are the controller board and its connectors free of damage?

Step 7 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

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1y user attendance errors

11–12 user attendance messages

Error code Description Action
11.11 A wrong paper type or size was detected on tray See “Mismatched paper size service check” on
1. page 201.
11.12 A wrong paper type, size, or orientation was
detected on tray 1.
11.21 A wrong paper type or size was detected on tray
2.
11.22 A wrong paper type, size, or orientation was
detected on tray 2.
11.31 A wrong paper type or size was detected on tray
3.
11.32 A wrong paper type, size, or orientation was
detected on tray 3.
11.41 A wrong paper type or size was detected on tray
4.
11.42 A wrong paper type, size, or orientation was
detected on tray 4.
11.51 A wrong paper type or size was detected on tray
5.
11.52 A wrong paper type, size, or orientation was
detected on tray 5.
11.81 A wrong paper type or size was detected on the
MPF.
11.82 A wrong paper type, size, or orientation was
detected on the MPF.
11.91 A wrong paper type or size was detected on the
MPF.
11.92 A wrong paper type, size, or orientation was
detected on the MPF.

Diagnostics and troubleshooting

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Error code Description Action

12.11 A wrong setting for paper type or size was See “Mismatched paper size service check” on
detected on tray 1. page 201.
12.12 A wrong setting for paper type, size, or
orientation was detected on tray 1.
12.21 A wrong setting for paper type or size was
detected on tray 2.
12.22 A wrong setting for paper type, size, or
orientation was detected on tray 2.
12.31 A wrong setting for paper type or size was
detected on tray 3.
12.32 A wrong setting for paper type, size, or
orientation was detected on tray 3.
12.41 A wrong setting for paper type or size was
detected on tray 4.
12.42 A wrong setting for paper type, size, or
orientation was detected on tray 4.
12.51 A wrong setting for paper type or size was
detected on tray 5.
12.52 A wrong setting for paper type, size, or
orientation was detected on tray 5.
12.81 A wrong setting for paper type or size was
detected on the MPF.
12.82 A wrong setting for paper type, size, or
orientation was detected on the MPF.
12.91 A wrong setting for paper type or size was
detected on the MPF.
12.92 A wrong setting for paper type, size, or
orientation was detected on the MPF.

Mismatched paper size service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Diagnostics and troubleshooting

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Action Yes No
Step 3 Contact the next Go to step 4.
Check the engine board and its pins for damage. level of support.

Is the engine board free of damage?

Step 4 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

3y user attendance errors

31 user attendance error messages

Error code Description Action
31.35A A waste toner bottle smart chip or sensor See “Waste toner bottle service check” on
communication error was detected. page 228.
31.35B A waste toner bottle smart chip or sensor
communication error was detected.
31.35C A waste toner bottle smart chip or sensor
communication error was detected.
31.35D A waste toner bottle smart chip or sensor
communication error was detected.
31.35E A waste toner bottle smart chip or sensor
communication error was detected.
31.35F A waste toner bottle smart chip or sensor
communication error was detected.
31.35G A waste toner bottle smart chip or sensor
communication error was detected.
31.35H A waste toner bottle smart chip or sensor
communication error was detected.

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Error code Description Action

31.40A A black toner cartridge smart chip or sensor See “Missing toner cartridge, imaging unit, or
communication error was detected. imaging kit service check” on page 209.
31.40B A black toner cartridge smart chip or sensor
communication error was detected.
31.40C A black toner cartridge smart chip or sensor
communication error was detected.
31.40D A black toner cartridge smart chip or sensor
communication error was detected.
31.40E A black toner cartridge smart chip or sensor
communication error was detected.
31.40F A black toner cartridge smart chip or sensor
communication error was detected.
31.40G A black toner cartridge smart chip or sensor
communication error was detected.
31.40H A black toner cartridge smart chip or sensor
communication error was detected.
31.41A A cyan toner cartridge smart chip or sensor See “Missing toner cartridge, imaging unit, or
communication error was detected. imaging kit service check” on page 209.
31.41B A cyan toner cartridge smart chip or sensor
communication error was detected.
31.41C A cyan toner cartridge smart chip or sensor
communication error was detected.
31.41D A cyan toner cartridge smart chip or sensor
communication error was detected.
31.41E A cyan toner cartridge smart chip or sensor
communication error was detected.
31.41F A cyan toner cartridge smart chip or sensor
communication error was detected.
31.41G A cyan toner cartridge smart chip or sensor
communication error was detected.
31.41H A cyan toner cartridge smart chip or sensor
communication error was detected.

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Error code Description Action

31.42A A magenta toner cartridge smart chip or sensor See “Missing toner cartridge, imaging unit, or
communication error was detected. imaging kit service check” on page 209.
31.42B A magenta toner cartridge smart chip or sensor
communication error was detected.
31.42C A magenta toner cartridge smart chip or sensor
communication error was detected.
31.42D A magenta toner cartridge smart chip or sensor
communication error was detected.
31.42E A magenta toner cartridge smart chip or sensor
communication error was detected.
31.42G A magenta toner cartridge smart chip or sensor
communication error was detected.
31.43A A yellow toner cartridge smart chip or sensor See “Missing toner cartridge, imaging unit, or
communication error was detected. imaging kit service check” on page 209.
31.43B A yellow toner cartridge smart chip or sensor
communication error was detected.
31.43C A yellow toner cartridge smart chip or sensor
communication error was detected.
31.43D A yellow toner cartridge smart chip or sensor
communication error was detected.
31.43E A yellow toner cartridge smart chip or sensor
communication error was detected.
31.43F A yellow toner cartridge smart chip or sensor
communication error was detected.
31.43G A yellow toner cartridge smart chip or sensor
communication error was detected.
31.43H A yellow toner cartridge smart chip or sensor
communication error was detected.

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Error code Description Action

31.60A A black imaging unit smart chip or sensor See “Missing toner cartridge, imaging unit, or
communication error was detected. imaging kit service check” on page 209.
31.60B A black imaging unit smart chip or sensor
communication error was detected.
31.60C A black imaging unit smart chip or sensor
communication error was detected.
31.60D A black imaging unit smart chip or sensor
communication error was detected.
31.60E A black imaging unit smart chip or sensor
communication error was detected.
31.60F A black imaging unit smart chip or sensor
communication error was detected.
31.60G A black imaging unit smart chip or sensor
communication error was detected.
31.60H A black imaging unit smart chip or sensor
communication error was detected.
31.64A A CMY imaging kit smart chip or sensor See “Missing toner cartridge, imaging unit, or
communication error was detected. imaging kit service check” on page 209.
31.64B A CMY imaging kit smart chip or sensor
communication error was detected.
31.64C A CMY imaging kit smart chip or sensor
communication error was detected.
31.64D A CMY imaging kit smart chip or sensor
communication error was detected.
31.64E A CMY imaging kit smart chip or sensor
communication error was detected.
31.64F A CMY imaging kit smart chip or sensor
communication error was detected.
31.64G A CMY imaging kit smart chip or sensor
communication error was detected.
31.64H A CMY imaging kit smart chip or sensor
communication error was detected.

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Error code Description Action

31.80A A fuser smart chip or sensor communication error See “Fuser service check” on page 238.
was detected.
31.80B A fuser smart chip or sensor communication error
was detected.
31.80C A fuser smart chip or sensor communication error
was detected.
31.80D A fuser smart chip or sensor communication error
was detected.
31.80E A fuser smart chip or sensor communication error
was detected.
31.80F A fuser smart chip or sensor communication error
was detected.
31.80G A fuser smart chip or sensor communication error
was detected.
31.80H A fuser smart chip or sensor communication error
was detected.
31.80Y A fuser smart chip or sensor communication error
was detected.
31.80Z A fuser smart chip or sensor communication error
was detected.

32 user attendance error messages

Error code Description Action
32.15 The fuser is unsupported. Remove the fuser, and then install a supported
one. For more information, see the instruction
32.18 The fuser is unsupported.
sheet that came with the part.
32.21 The fuser is unsupported.
32.24 The fuser is unsupported.
32.27 The fuser is unsupported.
32.40A The black toner cartridge is unsupported. See “Missing toner cartridge, imaging unit, or
imaging kit service check” on page 209.
32.40B The black toner cartridge is unsupported.
32.40C The black toner cartridge is unsupported.
32.40D The black toner cartridge is unsupported.
32.40E The black toner cartridge is unsupported.
32.40F The black toner cartridge is unsupported.

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Error code Description Action

32.41A The cyan toner cartridge is unsupported. See “Missing toner cartridge, imaging unit, or
imaging kit service check” on page 209.
32.41B The cyan toner cartridge is unsupported.
32.41C The cyan toner cartridge is unsupported.
32.41D The cyan toner cartridge is unsupported.
32.41E The cyan toner cartridge is unsupported.
32.41F The cyan toner cartridge is unsupported.
32.42A The magenta toner cartridge is unsupported. See “Missing toner cartridge, imaging unit, or
imaging kit service check” on page 209.
32.42B The magenta toner cartridge is unsupported.
32.42C The magenta toner cartridge is unsupported.
32.42D The magenta toner cartridge is unsupported.
32.42E The magenta toner cartridge is unsupported.
32.42F The magenta toner cartridge is unsupported.
32.43A The yellow toner cartridge is unsupported. See “Missing toner cartridge, imaging unit, or
imaging kit service check” on page 209.
32.43B The yellow toner cartridge is unsupported.
32.43C The yellow toner cartridge is unsupported.
32.43D The yellow toner cartridge is unsupported.
32.43E The yellow toner cartridge is unsupported.
32.43F The yellow toner cartridge is unsupported.
32.60A The black imaging unit is unsupported. See “Missing toner cartridge, imaging unit, or
imaging kit service check” on page 209.
32.60B The black imaging unit is unsupported.
32.60C The black imaging unit is unsupported.
32.60D The black imaging unit is unsupported.
32.60E The black imaging unit is unsupported.
32.60F The black imaging unit is unsupported.
32.64A The CMY imaging kit is unsupported. See “Missing toner cartridge, imaging unit, or
imaging kit service check” on page 209.
32.64B The CMY imaging kit is unsupported.
32.64C The CMY imaging kit is unsupported.
32.64D The CMY imaging kit is unsupported.
32.64E The CMY imaging kit is unsupported.
32.64F The CMY imaging kit is unsupported.

33 user attendance error messages

Note: For more information, see “Non-Sharp supply” on page 208.

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Error code Description Action

33.40 An inauthentic black toner cartridge was See “Missing toner cartridge, imaging unit, or
detected. imaging kit service check” on page 209.
33.41 An inauthentic cyan toner cartridge was
detected.
33.42 An inauthentic magenta toner cartridge was
detected.
33.43 An inauthentic yellow toner cartridge was
detected.
33.60 An inauthentic black imaging unit was detected.
33.64 An inauthentic CMY imaging kit was detected.

37–39 user attendance messages

Error code Description Action
37.03 The memory is insufficient to collate the job. See “Insufficient memory service check” on
page 211.
38.00 The memory is full.
38.01 The memory is full.
39.01 The page is too complex to print. See “Complex page service check” on
page 211.
39.02 The page is too complex to print.

Non-Sharp supply
The printer has detected a Non-Sharp supply or part installed in the printer.
The Sharp printer is designed to function best with genuine Sharp supplies and parts. Use of third-party
supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Sharp supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage the Sharp printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, instruct the customer to touch and hold the error message on the display using two fingers for 15
seconds. When a confirmation dialog box appears, touch Continue.
If the customer does not want to accept these risks, then remove the third-party supply or part from the
printer and install a genuine Sharp supply or part.
If the printer does not print after clearing the error message, then instruct the customer to reset the supply
usage counter.

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Resetting the supply usage counter

1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
And Counters.
2 Select the part or supply to reset, and then touch Start.
3 Read the warning message, and then touch Continue.
4 Using two fingers, touch the display for 15 seconds to clear the message.
Note: If resetting the supply usage counter fails, then the customer should return the supply item to the
place of purchase.

Missing toner cartridge, imaging unit, or imaging kit service check

Action Yes No
Step 1 Go to step 2. The problem is
a Make sure that the toner cartridge or imaging unit is properly solved.
installed.
b Make sure that the supply is genuine and supported.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the imaging kit cable is properly connected. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
a Remove the imaging kit. See “Imaging kit removal” on solved.
page 391. Make sure that the springs allow for proper contact.
If the imaging kit is damaged, then go to step 4.
b Make sure that the imaging kit cable is properly connected.

Does the problem remain?

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Action Yes No
Step 4 Go to step 5. The problem is
Replace the imaging kit. See “Imaging kit removal” on solved.
page 391. Reuse the current supplies.

Does the problem remain?

Step 5 Go to step 6. The problem is
Make sure that the HVPS pogo pin cables are properly connected. solved.

Does the problem remain?

Step 6 Go to step 8. Go to step 7.
Check the pogo pin contacts for dust or debris.

Are the contacts free of dust or debris?

Step 7 Go to step 8. The problem is
Remove the dust or debris. solved.

Does the problem remain?

Step 8 Go to step 10. Go to step 9.
Check the HVPS and its pogo pin contacts for damage.

Is the HVPS free of damage?

Step 9 Go to step 10. The problem is
Replace the HVPS. See “HVPS removal” on page 410. solved.

Does the problem remain?

Step 10 Go to step 12. Go to step 11.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find, and then test the sensor of the affected supply.
• K Toner Meter
• C Toner Meter
• M Toner Meter
• Y Toner Meter

Does the sensor status change while toggling the sensor?

Step 11 Go to step 12. The problem is
Replace the TMC card. See “TMC card removal” on page 402. solved.

Does the problem remain?

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Action Yes No
Step 12 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

Insufficient memory service check

Action Yes No
a Perform a POR. Contact the next The problem is
b From the home screen, navigate to Settings > Print > Setup > level of support. solved.
Download Target > Disk.

Does the problem remain?

Complex page service check

Action Yes No
Step 1 Go to step 2. The problem is
Reset the printer, and then navigate to: solved.
Settings > Print > Setup > Download Target > Disk

Does the problem remain?

Step 2 Go to step 3. The problem is
Enter the Diagnostics menu, and then navigate to: solved.
Input tray quick print > Tray 1 > Single

Does the problem remain?

Step 3 Contact the next The problem is
Check the controller board pins for damage, and replace if level of support. solved.
necessary. See “Controller board removal” on page 470.

Does the problem remain?

Diagnostics and troubleshooting

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4y user attendance errors

42 user attendance messages

Error code Description Action
42.01 The toner cartridge and printer regions are See “Region mismatch service check” on
mismatched. page 214.
42.02 The toner cartridge and printer regions are
mismatched.
42.03 The toner cartridge and printer regions are
mismatched.
42.04 The toner cartridge and printer regions are
mismatched.
42.05 The toner cartridge and printer regions are
mismatched.
42.09 The toner cartridge and printer regions are
mismatched.
42.10 The toner cartridge and printer regions are See “Region mismatch service check” on
mismatched. page 214.
42.12 The toner cartridge and printer regions are
mismatched.
42.13 The toner cartridge and printer regions are
mismatched.
42.14 The toner cartridge and printer regions are
mismatched.
42.15 The toner cartridge and printer regions are
mismatched.
42.19 The toner cartridge and printer regions are
mismatched.
42.20 The toner cartridge and printer regions are See “Region mismatch service check” on
mismatched. page 214.
42.21 The toner cartridge and printer regions are
mismatched.
42.23 The toner cartridge and printer regions are
mismatched.
42.24 The toner cartridge and printer regions are
mismatched.
42.25 The toner cartridge and printer regions are
mismatched.
42.29 The toner cartridge and printer regions are
mismatched.

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Error code Description Action

42.30 The toner cartridge and printer regions are See “Region mismatch service check” on
mismatched. page 214.
42.31 The toner cartridge and printer regions are
mismatched.
42.32 The toner cartridge and printer regions are
mismatched.
42.34 The toner cartridge and printer regions are
mismatched.
42.35 The toner cartridge and printer regions are
mismatched.
42.39 The toner cartridge and printer regions are
mismatched.
42.40 The toner cartridge and printer regions are See “Region mismatch service check” on
mismatched. page 214.
42.41 The toner cartridge and printer regions are
mismatched.
42.42 The toner cartridge and printer regions are
mismatched.
42.43 The toner cartridge and printer regions are
mismatched.
42.45 The toner cartridge and printer regions are
mismatched.
42.49 The toner cartridge and printer regions are
mismatched.
42.50 The toner cartridge and printer regions are See “Region mismatch service check” on
mismatched. page 214.
42.51 The toner cartridge and printer regions are
mismatched.
42.52 The toner cartridge and printer regions are
mismatched.
42.53 The toner cartridge and printer regions are
mismatched.
42.54 The toner cartridge and printer regions are
mismatched.
42.59 The toner cartridge and printer regions are
mismatched.

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Error code Description Action

42.90 The toner cartridge and printer regions are See “Region mismatch service check” on
mismatched. page 214.
42.91 The toner cartridge and printer regions are
mismatched.
42.92 The toner cartridge and printer regions are
mismatched.
42.93 The toner cartridge and printer regions are
mismatched.
42.94 The toner cartridge and printer regions are
mismatched.
42.95 The toner cartridge and printer regions are
mismatched.

43 user attendance error messages

Error code Description Action
43.40Y A black TMC error was detected. See “Toner meter cycle (TMC) card service
check” on page 215.
43.40Z A black TMC error was detected.
43.41Y A cyan TMC error was detected.
43.41Z A cyan TMC error was detected.
43.42Y A magenta TMC error was detected.
43.42Z A magenta TMC error was detected.
43.43Y A yellow TMC error was detected.
43.43Z A yellow TMC error was detected.

Region mismatch service check

Notes:
• The 42 errors occur due to a region mismatch.
• The first digit after 42 indicates the region code of the printer.
• The second digit after 42 indicates the region code of the cartridge.
• A worldwide cartridge is compatible with all printer regions.

Numeric code Region

0 Worldwide or Undefined region
1 North America (United States, Canada)
2 European Economic Area, Western Europe, Nordic countries,
Switzerland
3 Asia Pacific

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Numeric code Region

4 Latin America
5 Rest of Europe, Middle East, Africa
6 Australia, New Zealand
9 Invalid region

Action Yes No
Step 1 Contact the next Go to step 2.
Check the region number of the cartridge and the printer. level of support.

Do the numbers match?

Step 2 Contact the next The problem is
Install the appropriate cartridge. level of support. solved.

Does the problem remain?

Toner meter cycle (TMC) card service check

Actions Yes No
Step 1 Go to step 2. Go to step 3.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (toner meter) of the affected color.

Does the sensor status change while toggling the sensor?

Step 2 Go to step 3. The problem is
Replace the toner cartridge. solved.

Does the problem remain?

Step 3 Contact the next The problem is
Replace the TMC card. See “TMC card removal” on page 402. level of support. solved.

Does the problem remain?

5y user attendance errors

55–59 user attendance error messages

Error code Description Action
55.1 An unsupported USB device was detected. See “Unsupported USB device or hub service
check” on page 216.
55.2 An unsupported USB hub was detected.

Diagnostics and troubleshooting

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Error code Description Action

58A Too many optional trays were detected. See “Excess options service check” on
page 217.
58B Too many optional trays were detected.
58C Too many optional trays were detected.
58D Too many optional trays were detected.
59C An unsupported option was detected. See “Incompatible option service check” on
page 217.
59D An unsupported option was detected.

Unsupported USB device or hub service check

Action Yes No
Step 1 Go to step 2. The problem is
Make sure that the flash drive supports the File Allocation Table solved.
(FAT) system.

Does the problem remain?

Step 2 Go to step 3. The problem is not
Try another flash drive. with the printer.
Replace the
unsupported or
Does the problem remain?
defective flash drive.
Step 3 Go to step 5. Go to step 4.
Check the firmware version.

Is the firmware updated to the latest version?

Step 4 Go to step 5. The problem is
Update the firmware. solved.

Does the problem remain?

Step 5 Go to step 6. The problem is
Make sure that the controller board is properly installed. Reseat all solved.
the cables on the controller board.

Does the problem remain?

Step 6 Contact the next Go to step 7.
Check the controller board and its connector pins for damage. level of support.

Are the controller board and its connectors free of damage?

Step 7 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Diagnostics and troubleshooting

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Excess options service check

Action Yes No
Step 1 Go to step 2. The problem is
Perform a POR, and then resend the print job. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Check the number of optional trays allowed, and then remove the solved.
excess optional trays.

Does the problem remain?

Step 3 Contact the next Go to step 4.
Check the engine board pins for damage. level of support.

Are the pins free of damage?

Step 4 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

Incompatible option service check

Action Yes No
Step 1 Go to step 2. The problem is
a Unplug the printer, and then reseat the optional tray interface solved.
cable.
b Plug the printer.

Does the problem remain?

Step 2 Go to step 3. The problem is
Check if the engine firmware supports the optional tray, and solved.
update the firmware if necessary.
Note: Contact the next level of support for the correct firmware
version.

Does the problem remain?

Step 3 Contact the next The problem is
Check the optional tray and its controller board for damage. level of support. solved.

Are the optional tray and its controller board free of damage?

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Action Yes No
Step 4 Contact the next The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” level of support. solved.
on page 527.

Does the problem remain?

6y user attendance errors

61–66 user attendance error messages

Error code Description Action
61 The hard disk is defective. See “Hard disk failure service check” on
page 218.
62 The hard disk is full.
63 The hard disk is not formatted.
64 The hard disk format is unsupported.
66 The hard disk needs to be formatted.

Hard disk failure service check

Action Yes No
Step 1 Go to step 2. The problem is
Delete unnecessary files. solved.
• From the home screen, navigate to Settings > Device >
Maintenance
> Out‑of‑Service Erase > Erase Hard Disk > Sanitize all
information on hard disk > Erase downloads.
• From the home screen, navigate to Settings > Maintenance >
Configuration Menu > Out‑of‑Service Erase > Erase Hard
Disk > Sanitize all information on hard disk, and erase the
jobs.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the printer is using the latest firmware version. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
a Make sure that the hard disk cable is properly connected.
b Make sure that the hard disk is properly installed.
c Check the hard disk for damage.

Is the hard disk free of damage?

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Action Yes No
Step 4 Go to step 5. The problem is
Replace the hard disk. solved.

Does the problem remain?

Step 5 Contact the next Go to step 6.
Check the controller board pins for damage. level of support.

Are the pins free of damage?

Step 6 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

7y user attendance errors

71–72 user attendance error messages

Error code Description Action
71.01 The fax station name is not set up. See “Fax station error service check” on
page 220.
71.02 The fax station number is not set up.
71.03 The analog phone line is not found. See “Fax failure service check” on page 221.
71.04 The analog phone line is incorrectly connected. See “Modem/fax card service check” on
page 301.
71.05 An invalid FoIP license was detected.
71.06 The fax server is not found.
71.12 The printer cannot print faxes because the fax See “Fax failure service check” on page 221.
memory is full.
71.13 The printer cannot send faxes because the fax
memory is full.
71.20 The fax partition is not working. See “Modem/fax card service check” on
page 301.
72.01 The SMTP server is not set up.

Diagnostics and troubleshooting

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Fax station error service check

Action Yes No
Step 1 Go to step 2. The problem is
Turn off the printer, wait for about 10 seconds, and then turn on the solved.
printer.

Does the problem remain?

Step 2 Go to step 3. The problem is
a From the control panel, navigate to: solved.
Settings > Fax > Fax defaults > Fax setup > General fax
settings
b Set the fax name and fax number.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the firmware version.

Is the firmware updated to the latest version?

Step 4 Go to step 5. The problem is
Update the firmware. solved.

Does the problem remain?

Step 5 Go to step 6. The problem is
Make sure that the controller board is properly installed. Reseat all solved.
the cables on the controller board.

Does the problem remain?

Step 6 Contact the next Go to step 7.
Check the controller board and its connector pins for damage. level of support.

Are the controller board and its connectors free of damage?

Step 7 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Diagnostics and troubleshooting

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Fax failure service check

Action Yes No
Step 1 Go to step 2. The problem is
Turn off the printer, wait for about 10 seconds, and then turn on the solved.
printer.

Does the problem remain?

Step 2 Go to step 3. The problem is
a Make sure that the telephone cable is properly connected to solved.
the line port of the printer.
b Make sure that the other end of the cable is connected to an
active analog wall jack. Contact the analog phone service
provider if necessary.

Does the problem remain?

Step 3 Go to step 4. The problem is
Check the line port connector pins of the fax card for corrosion and solved.
damage.
Note: The telephone cable must properly fit with the line port.

Is the fax card connector free of damage?

Step 4 Go to step 6. Go to step 5.
Check the firmware version.

Is the firmware updated to the latest version?

Step 5 Go to step 6. The problem is
Update the firmware. solved.

Does the problem remain?

Step 6 Go to step 7. The problem is
Make sure that the controller board is properly installed. Reseat all solved.
the cables on the controller board.

Does the problem remain?

Step 7 Contact the next Go to step 8.
Check the controller board and its connector pins for damage. level of support.

Are the controller board and its connectors free of damage?

Step 8 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Diagnostics and troubleshooting

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8y user attendance errors

80 user attendance error messages

Error code Description Action
80.01 The maintenance kit is nearly low. The backup See “Maintenance kit service check” on
roll or fuser page count threshold has been page 227.
reached.
80.09 The maintenance kit is nearly low. The
user‑selected EWS set point has been reached.
80.11 The maintenance kit is low. The backup roll or
fuser page count threshold has been reached.
80.19 The maintenance kit is low. The user‑selected
EWS set point has been reached.
80.21 The maintenance kit is very low. The backup roll
or fuser page count threshold has been reached.
80.29 The maintenance kit is very low. The
user‑selected EWS set point has been reached.
80.31 Replace the maintenance kit. The backup roll or
fuser page count threshold has been reached.
The fuser may continue to function beyond end
of life.
80.39 Replace the maintenance kit. The user‑selected
EWS set point has been reached. The fuser may
continue to function beyond end of life.

Diagnostics and troubleshooting

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82 user attendance error messages

Error code Description Action
82.00 The waste toner bottle has a nearly low See “Waste toner bottle service check” on
remaining life. page 228.
82.02 The waste toner bottle has a nearly low
remaining life. The waste toner counter set point
has been reached.
82.09 The waste toner bottle has a nearly low
remaining life. The user-selected EWS set point
has been reached.
82.12 The waste toner bottle has a low remaining life.
The waste toner counter set point has been
reached..
82.13 The waste toner bottle has a low remaining life.
82.19 The waste toner bottle has a low remaining life.
The user-selected EWS set point has been
reached.
82.20 The waste toner bottle has a very low remaining
life.
82.22 The waste toner bottle has a very low remaining
life. The waste toner counter set point has been
reached.
82.23 The waste toner bottle has a very low remaining
life.
82.29 The waste toner bottle has a very low remaining
life. The user-selected EWS set point has been
reached.
82.30 The waste toner bottle has no remaining life.
82.32 The waste toner bottle has no remaining life. The
waste toner counter set point has been reached.
82.33 The waste toner bottle has no remaining life.
82.39 The waste toner bottle has no remaining life. The
user-selected EWS set point has been reached.
82.40 The waste toner bottle is already beyond
end‑of‑life.
82.42 The waste toner bottle is already beyond
end‑of‑life. The waste toner counter set point has
been reached.
82.49 The waste toner bottle is already beyond
end‑of‑life. The user-selected EWS set point has
been reached.

Diagnostics and troubleshooting

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84 user attendance error messages

Error code Description Action
84.00 The black imaging unit or CMY imaging kit is See “Toner cartridge, imaging unit, or imaging
nearly low. kit error service check” on page 229.
84.01 The black imaging unit or CMY imaging kit is
nearly low.
84.03 The black imaging unit or CMY imaging kit is
nearly low. The side count set point has been
reached.
84.09 The black imaging unit or CMY imaging kit is
nearly low. The user-selected EWS set point has
been reached.
84.11 The black imaging unit or CMY imaging kit is low.
84.13 The black imaging unit or CMY imaging kit is low.
The side count set point has been reached.
84.19 The black imaging unit or CMY imaging kit is low.
The user-selected EWS set point has been
reached.
84.21 The black imaging unit or CMY imaging kit is very
low.
84.23 The black imaging unit or CMY imaging kit is very
low. The side count set point has been reached.
84.29 The black imaging unit or CMY imaging kit is very
low. The user-selected EWS set point has been
reached.
84.31 The black imaging unit or CMY imaging kit has
reached end‑of‑life.
84.33 The black imaging unit or CMY imaging kit has
reached end‑of‑life.
84.41 The black imaging unit or CMY imaging kit has
reached beyond end‑of‑life.
84.43 The black imaging unit or CMY imaging kit has
reached beyond end‑of‑life.
84.48 The black imaging unit or CMY imaging kit has
reached beyond end‑of‑life.

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88 user attendance error messages

Error code Description Action
88.00K The black toner cartridge is nearly low. See “Toner cartridge, imaging unit, or imaging
kit error service check” on page 229.
88.00C The cyan toner cartridge is nearly low.
88.00M The magenta toner cartridge is nearly low.
88.00Y The yellow toner cartridge is nearly low.
88.01K The black toner cartridge is nearly low.
88.01C The cyan toner cartridge is nearly low.
88.01M The magenta toner cartridge is nearly low.
88.01Y The yellow toner cartridge is nearly low.
88.08K The black toner cartridge is nearly low.
88.08C The cyan toner cartridge is nearly low.
88.08M The magenta toner cartridge is nearly low.
88.08Y The yellow toner cartridge is nearly low.
88.09K The black toner cartridge is nearly low. The
user‑selected EWS set point has been reached.
88.09C The cyan toner cartridge is nearly low. The
user‑selected EWS set point has been reached.
88.09M The magenta toner cartridge is nearly low. The
user‑selected EWS set point has been reached.
88.09Y The yellow toner cartridge is nearly low. The
user‑selected EWS set point has been reached.
88.10K The black toner cartridge is low. See “Toner cartridge, imaging unit, or imaging
kit error service check” on page 229.
88.10C The cyan toner cartridge is low.
88.10M The magenta toner cartridge is low.
88.10Y The yellow toner cartridge is low.
88.18K The black toner cartridge is low.
88.18C The cyan toner cartridge is low.
88.18M The magenta toner cartridge is low.
88.18Y The yellow toner cartridge is low.
88.19K The black toner cartridge is low. The
user‑selected EWS set point has been reached.
88.19C The cyan toner cartridge is low. The
user‑selected EWS set point has been reached.
88.19M The magenta toner cartridge is low. The
user‑selected EWS set point has been reached.
88.19Y The yellow toner cartridge is low. The
user‑selected EWS set point has been reached.

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Error code Description Action

88.20K The black toner cartridge is very low. See “Toner cartridge, imaging unit, or imaging
kit error service check” on page 229.
88.20C The cyan toner cartridge is very low.
88.20M The magenta toner cartridge is very low.
88.20Y The yellow toner cartridge is very low.
88.28K The black toner cartridge is very low.
88.28C The cyan toner cartridge is very low.
88.28M The magenta toner cartridge is very low.
88.28Y The yellow toner cartridge is very low.
88.29K The black toner cartridge is very low. The
user‑selected EWS set point has been reached.
88.29C The cyan toner cartridge is very low. The
user‑selected EWS set point has been reached.
88.29M The magenta toner cartridge is very low. The
user‑selected EWS set point has been reached.
88.29Y The yellow toner cartridge is very low. The
user‑selected EWS set point has been reached.
88.30K The black toner cartridge is at end‑of‑life. See “Toner cartridge, imaging unit, or imaging
kit error service check” on page 229.
88.30C The cyan toner cartridge is at end‑of‑life.
88.30M The magenta toner cartridge is at end‑of‑life.
88.30Y The yellow toner cartridge is at end‑of‑life.
88.37K The black toner cartridge is at end‑of‑life.
88.37C The cyan toner cartridge is at end‑of‑life.
88.37M The magenta toner cartridge is at end‑of‑life.
88.37Y The yellow toner cartridge is at end‑of‑life.
88.38K The black toner cartridge is at end‑of‑life.
88.38C The cyan toner cartridge is at end‑of‑life.
88.38M The magenta toner cartridge is at end‑of‑life.
88.38Y The yellow toner cartridge is at end‑of‑life.

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Error code Description Action

88.40K The black toner cartridge is beyond end‑of‑life. See “Toner cartridge, imaging unit, or imaging
kit error service check” on page 229.
88.40C The cyan toner cartridge is beyond end‑of‑life.
88.40M The magenta toner cartridge is beyond
end‑of‑life.
88.40Y The yellow toner cartridge is beyond end‑of‑life.
88.47K The black toner cartridge is beyond end‑of‑life.
88.47C The cyan toner cartridge is beyond end‑of‑life.
88.47M The magenta toner cartridge is beyond
end‑of‑life.
88.47Y The yellow toner cartridge is beyond end‑of‑life.
88.48K The black toner cartridge is beyond end‑of‑life.
88.48C The cyan toner cartridge is beyond end‑of‑life.
88.48M The magenta toner cartridge is beyond
end‑of‑life.
88.48Y The yellow toner cartridge is beyond end‑of‑life.

Maintenance kit service check

Action Yes No
Warning—Potential Damage: Do not perform this step if the Contact the next The problem is
printer is on. level of support. solved.
a Replace the required maintenance kit.
b Reset the maintenance counter. See Resetting-counters.

Does the problem remain?

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Waste toner bottle service check

Action Yes No
Step 1 Go to step 2. The problem is
Reinstall the waste toner bottle. solved.
Note: Make sure that the waste toner bottle is upright. If it is
tilted, then the sensor may get a false reading on the amount of
toner.

Does the problem remain?

Step 2 Go to step 3. Go to step 4.
a Tap the waste toner bottle to dislodge the toner particles from
its walls.
b Check if the waste toner bottle is full.
Note: If the level of the waste toner reaches the sensor
detection area, then the waste toner bottle is already full.
c Check the waste toner bottle for damage.

Is the waste toner bottle full or damaged?

Step 3 Go to step 4. The problem is
Replace the waste toner bottle. solved.

Does the problem remain?

Step 4 Go to step 8. Go to step 5.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Waste toner bottle).

Does the sensor status change while toggling the sensor?

Step 5 Go to step 6. The problem is
Make sure that the sensor cable is properly connected. solved.

Does the problem remain?

Step 6 Go to step 8. Go to step 7.
Check the sensor and its flag for improper installation,
contamination, and damage.

Is the sensor properly installed and free of contamination and

damage?
Step 7 Go to step 8. The problem is
Reinstall, clean, or replace the sensor. solved.

Does the problem remain?

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Action Yes No
Step 8 Contact the next The problem is
Perform the sensor (waste toner bottle) calibration. See “Waste level of support. solved.
toner sensor calibration” on page 325.

Does the problem remain?

Toner cartridge, imaging unit, or imaging kit error service check

Action Yes No
Step 1 Go to step 2. The problem is
a Make sure that the toner cartridges, black imaging unit, and solved.
CMY imaging kit are all completely installed.
b Make sure that the toner cartridges, black imaging unit, and
CMY imaging kit are genuine and supported.

Does the problem remain?

Step 2 Go to step 3. The problem is
a Make sure that the toner cartridges, black imaging unit, and solved.
CMY imaging kit are properly installed.
b Make sure that the imaging kit cable is properly connected.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the TMC card contacts for damage.

Are the TMC card contacts free of damage?

Step 4 Go to step 5. The problem is
Replace the TMC card. See “TMC card removal” on page 402. solved.

Does the problem remain?

Step 5 Contact the next Go to step 6.
Check the engine board and its pins for damage. level of support.

Is the engine board free of damage?

Step 6 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

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Printer hardware errors

100 errors

100 error messages

Error code Description Action
100.01 The weather station data is not valid. See “Sensor (weather station) service check”
on page 230.
100.04D The printhead thermistor reading is out of range. See “Printhead service check” on page 233.
100.25 The TPS thermistor reading is out of range. See “TPS thermistor service check” on
page 230.

Sensor (weather station) service check

Action Yes No
Step 1 Go to step 2. The problem is
Check the sensor cable for proper connection and damage, and solved.
replace if necessary.

Does the problem remain?

Step 2 Contact the next The problem is
Replace the sensor. See “Sensor (weather station) removal ” on level of support. solved.
page 409.

Does the problem remain?

TPS thermistor service check

Action Yes No
Step 1 Go to step 2. The problem is
Make sure that the sensor (TPS) is properly connected. solved.

Does the problem remain?

Step 2 Contact the next The problem is
Replace the sensor (TPS). See “Sensor (TPS) removal” on level of support. solved.
page 414.

Does the problem remain?

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101 errors

101 error messages

Error code Description Action
101.20 Tray 2 product ID is invalid. See “Invalid input option type or ID is detected
service check” on page 231.
101.21 Tray 2 board ID is invalid.
101.22 Tray 2 type is invalid.
101.30 Tray 3 product ID is invalid.
101.31 Tray 3 board ID is invalid.
101.32 Tray 3 type is invalid.
101.40 Tray 4 product ID is invalid.
101.41 Tray 4 board ID is invalid.
101.42 Tray 4 type is invalid.
101.50 Tray 5 product ID is invalid. See “Invalid input option type or ID is detected
service check” on page 231.
101.51 Tray 5 board ID is invalid.
101.52 Tray 5 type is invalid.

Invalid input option type or ID is detected service check

Action Yes No
Step 1 Go to step 2. The problem is
a Make sure that the latest firmware is installed. solved.
b Make sure that the options configuration is supported. See the
Printer, Option, and Stand Compatibility Guide.
c Restart the printer.

Does the problem remain?

Step 2 Go to step 3. The problem is
Reinstall the optional tray. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 4 Contact the next The problem is
Restart the printer. level of support. solved.

Does the problem remain?

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110 errors

110 error messages

Error code Description Action
110.20 A printhead error was detected before the motor See “Printhead service check” on page 233.
was turned on.
110.21 The printhead power was off when the laser servo
started.
110.31 A printhead error (no first Hysnc) was detected.
110.32 A printhead error (lost first Hysnc) was detected.
110.33 A printhead error (lost first Hysnc) was detected
during servo.
110.34 A printhead error (mirror motor lost lock) was
detected.
110.35 A printhead error (mirror motor no first lock) was
detected.
110.36 A printhead error (mirror motor never stabilized)
was detected.
110.37 The pinthead type was undetermined.
110.41 A printhead NVRAM read failure occurred.
110.70 The printhead NVRAM values were incorrect.
110.71 A printhead timing measurement error was
detected.
110.91 A printhead timing reading error was detected.
110.92 A printhead NVRAM checksum mismatch
occurred.

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Printhead service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
a Make sure that the printhead cable is properly connected. solved.
b Make sure that the following connectors on the engine board
are properly connected.
• JMIRR1 or JMIRR2
• JPH1

Does the problem remain?

Step 3 Go to step 4. The problem is
Replace the printhead. See “Printhead removal” on page 476. solved.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

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120 errors

120 error messages

Error code Description Action
120.80 The motor (fuser) did not turn on. See “Motor (fuser) service check” on
page 234.
Notes:
• A 120.80 error may unexpectedly occur
while performing motor tests in the
Diagnostics mode, most likely if a door is
open or has been opened. This might not
indicate a problem with the fuser or fuser
motor.
• To check if the fuser and fuser motor are
working properly, perform a POR and then a
basic print test. If the error still occurs
afterwards, then additional troubleshooting
of the fuser or fuser motor should be done.
120.81 The motor (fuser) did not turn off.
120.82 The motor (fuser) speed did not ramp up to the
required level.
120.83 The motor (fuser) stalled.
120.84 The motor (fuser) ran too slow.
120.85 The motor (fuser) ran too fast.
120.86 The motor (fuser) did not run at the correct timing.

Motor (fuser) service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 4. Go to step 3.
a Check if the fuser has reached end‑of‑life.
b Check the fuser for damage.

Is the fuser still functional and free of damage?

Step 3 Go to step 4. Go to step 4.
Replace the fuser. See “Fuser removal” on page 428.

Does the problem remain?

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Action Yes No
Step 4 Go to step 5. The problem is
Make sure that the JFDRV1 connector is properly connected to the solved.
engine board and motor (fuser).

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Remove the fuser, and then manually turn the fuser drive gear.

Does the gear freely turn?

Step 6 Go to step 7. The problem is
Replace the fuser drive gear. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the motor (fuser). See “Motor (fuser) removal” on solved.
page 406.

Does the problem remain?

Step 8 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

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121 errors

121 error messages

Error code Description Action
121.00 Fuser failed to reach the temperature during See “Fuser service check” on page 238.
warm‑up.
121.01 There was an attempt to heat fuser, but it was not
installed.
121.02 Fuser went over the required temperature during
EWC/line voltage detection.
121.03 Fuser hardware and driver mismatch.
121.04 There was an attempt to heat fuser, but fuser relay
was open and fuser PIC microcontroller did not
report an error or did not respond.
Notes:
• A 121.04 error may unexpectedly occur while
performing motor tests in the Diagnostics
mode, most likely if a door is open or has
been opened. This might not indicate a
problem with the fuser or fuser motor.
• To check if the fuser and fuser motor are
working properly, perform a POR and then a
basic print test. If the error still occurs
afterwards, then additional troubleshooting of
the fuser or fuser motor should be done.
121.05 There was an attempt to heat fuser, but fuser relay
was open and fuser PIC microcontroller reported
an error.
121.08 Fuser did not reach the required temperature while
the page is in the fuser.
121.09 Fuser did not reach the required temperature for
motors.
Note: Not applicable to standby mode.
121.10 Fuser did not reach the required temperature
during start of EWC/line voltage detection.
121.11 Fuser reached the required temperature during
final EWC/line voltage detection too late.
121.12 Fuser did not reach the required temperature
during final EWC/line voltage detection.
121.13 Fuser reached the required temperature during
final EWC/line voltage detection too fast.

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Error code Description Action

121.22 Open fuser relay was detected. See “Fuser service check” on page 238.
121.32 Fuser did not reach the required temperature at
100% power.
Notes:
• A 121.32 error may unexpectedly occur while
performing motor tests in the Diagnostics
mode, most likely if a door is open or has
been opened. This might not indicate a
problem with the fuser or fuser motor.
• To check if the fuser and fuser motor are
working properly, perform a POR and then a
basic print test. If the error still occurs
afterwards, then additional troubleshooting of
the fuser or fuser motor should be done.
121.33 Fuser did not reach the required temperature while
the page is in the fuser.
121.34 Fuser did not reach the required temperature
during steady state control.
121.35 Fuser too warm to power up and execute EWC/line
voltage detection after a wrong fuser was installed.
121.36 Open fuser relay was detected in very cold or
unknown ambient temperature.
121.41 Fuser mechanism did not detect the expected cam
sensor signal.
121.42 Fuser gate time is increasingly out of range.
121.43 The motor (fuser) current exceeded the limit.

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Error code Description Action

121.50 Fuser went over the required temperature during See “Fuser service check” on page 238.
global over temperature check.
121.52 Fuser main heater thermistor temperature is out of
range.
121.53 Fuser main heater thermistor temperature change
rate is out of range.
121.56 Fuser middle heater thermistor temperature is out
of range.
121.57 Fuser middle heater thermistor temperature
change rate is out of range.
121.58 Fuser edge thermistor temperature is out of range.
121.59 Fuser edge thermistor temperature change rate is
out of range.
121.66 Fuser narrow media thermistor temperature is out
of range.
121.67 Fuser narrow media backup roll thermistor
temperature change rate is out of range.
121.71 Open fuser main heater thermistor was detected.
121.73 Open fuser middle heater thermistor was detected.
121.74 Open fuser edge thermistor was detected.

Fuser service check

Action Yes No
Step 1 Go to step 2. The problem is
a Make sure that the fuser has the correct fuser type. A 121.05 or solved.
126.11 error may occur if the wrong fuser type is installed.
Notes:
• The fuser type number can be found on the fuser sticker
in the middle of the bottom front of the fuser.
• The fuser types supported are 00, 01, and 02.
b Make sure that the fuser is properly installed.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the JLVPS1 connector is properly connected to the solved.
engine board and LVPS.

Does the problem remain?

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Action Yes No
Step 3 Go to step 4. The problem is
Make sure that the JFSNS1 connector is properly connected to the solved.
engine board and fuser.

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the fuser. See “Fuser removal” on page 428. solved.

Does the problem remain?

Step 5 Go to step 6. The problem is
Make sure that the sensor (fuser nip) is properly installed. See solved.
“Sensor (fuser nip) removal” on page 433.
Notes:
• Check if the actuator and the sensor are not dislodged.
• Check if the cable is not disconnected.

Does the problem remain?

Step 6 Go to step 7. The problem is
Replace the sensor (fuser nip). solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the LVPS. See “LVPS removal” on page 369. solved.

Does the problem remain?

Step 8 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

126–127 errors

126–127 error messages

Error code Description Action
126.05 The LVPS power rail dropped, but printer is not in See “LVPS service check” on page 240.
sleep mode.
126.06 The LVPS power rail was down after POR.
126.07 The LVPS sensor rail was down during POR.

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Error code Description Action

126.11 The LVPS line frequency has gone outside the 1 See step 1 (only) of “Fuser service check” on
operating range. page 238.
2 See “LVPS service check” on page 240.
126.14 The LVPS relay is stuck in close position. See “LVPS service check” on page 240.
127.01 HVPS was not detected. See “HVPS service check” on page 241.

LVPS service check

Action Yes No
Step 1 Go to step 2. The problem is
Make sure that the fuser has the correct fuser type. A 126.11 error solved.
may occur if the wrong fuser type is installed.
Notes:
• The fuser type number can be found on the fuser sticker.
• The fuser types supported are 00, 01, and 02.

Does the problem remain?

Step 2 Go to step 3. The problem is
a Turn off the printer, and then disconnect it from the electrical solved.
outlet for more than five seconds.
b Restart the printer.

Does the problem remain?

Step 3 Go to step 4. The problem is
Make sure that the JLVPS1 connector on the engine board and solved.
LVPS is properly connected.

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the LVPS. See “LVPS removal” on page 369. solved.

Does the problem remain?

Step 5 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

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HVPS service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the JHVPS1 connector on the engine board is solved.
properly connected to the HVPS.

Does the problem remain?

Step 3 Go to step 4. The problem is
Replace the HVPS. See “HVPS removal” on page 410. solved.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

142 errors

142 error messages

Error code Description Action
142.80 The motor (CMY) did not turn on. See “Motor (CMY) service check” on
page 242.
142.81 The motor (CMY) did not turn off.
142.82 The motor (CMY) speed did not ramp up to the
required level.
142.83 The motor (CMY) stalled.
142.84 The motor (CMY) ran too slow.
142.85 The motor (CMY) ran too fast.
142.86 The motor (CMY) did not run at the correct timing.

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Motor (CMY) service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 5. Go to step 3.
a Remove the imaging kit. See “Imaging kit removal” on
page 391.
b Remove the transfer module. See “Transfer module removal”
on page 423.
c Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > CMY
developer
d Touch Start.

Does the motor run?

Step 3 Go to step 4. The problem is
Make sure that the JCDRV1 connector on the engine board is solved.
properly connected to the motor (CMY).

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the motor (CMY). See “Motor (EP drive) removal” on solved.
page 374.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Check if the CMY imaging kit has reached end‑of‑life.
b Check the CMY imaging kit for damage.

Is the CMY imaging kit functional and free of damage?

Step 6 Go to step 7. The problem is
Replace the affected CMY imaging kit. See “Imaging kit removal” solved.
on page 391.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
Manually turn the drive gears.

Do the CMY drive gears freely turn?

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Action Yes No
Step 8 Go to step 9. The problem is
Replace the EP drive gearbox. See “EP drive gearbox removal” solved.
on page 376.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

145 errors

145 error messages

Error code Description Action
145.80 The motor (BOR) did not turn on. See “Motor (BOR) service check” on
page 243.
145.81 The motor (BOR) did not turn off.
145.82 The motor (BOR) speed did not ramp up to the
required level.
145.83 The motor (BOR) stalled.
145.84 The motor (BOR) ran too slow.
145.85 The motor (BOR) ran too fast.
145.86 The motor (BOR) did not run at the correct timing.

Motor (BOR) service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 5. Go to step 3.
a Remove the transfer module. See “Transfer module removal”
on page 423.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Black only
retract
c Touch Start.

Does the motor run?

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Action Yes No
Step 3 Go to step 4. The problem is
Make sure that the JBOR1 connector on the engine board is solved.
properly connected to the motor.

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the motor. See “Motor (BOR) removal” on page 378. solved.

Does the problem remain?

Step 5 Contact the next Go to step 6.
Manually turn the BOR gear on the transfer module. level of support.

Does the gear freely turn?

Step 6 Go to step 7. The problem is
Replace the transfer module. See “Transfer module removal” on solved.
page 423.

Does the problem remain?

Step 7 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

147 errors

147 error messages

Error code Description Action
147.80 The motor (deskew) did not turn on. See “Motor (deskew) service check” on
page 245.
147.81 The motor (deskew) did not turn off.
147.82 The motor (deskew) speed did not ramp up to the
required level.
147.83 The motor (deskew) stalled.
147.84 The motor (deskew) ran too slow.
147.85 The motor (deskew) ran too fast.
147.86 The motor (deskew) did not run at the correct
timing.

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Motor (deskew) service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 5. Go to step 3.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Deskew
b Touch Start.

Does the motor run?

Step 3 Go to step 4. Contact the next
Make sure that the JMTR1 connector on the engine board is level of support.
properly connected to the motor.

Does the problem remain?

Step 4 Go to step 5. Contact the next
Replace the motor. See “Motor (deskew) removal” on page 379. level of support.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Manually turn the aligner rollers.

Is there binding or uneven movement when turning the rollers?

Step 6 Go to step 8. Go to step 7.
Check the aligner rollers and drivetrain for damage.

Are the aligner roller and drivetrain free of damage?

Step 7 Go to step 8. The problem is
Replace the affected aligner roller or drivetrain. See “Aligner solved.
rollers removal” on page 450.

Does the problem remain?

Step 8 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

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149 errors

149 error messages

Error code Description Action
149.80 The motor (exit/redrive) did not turn on. See “Motor (exit/redrive) service check” on
page 246.
149.81 The motor (exit/redrive) did not turn off.
149.82 The motor (exit/redrive) speed did not ramp up to
the required level.
149.83 The motor (exit/redrive) stalled.
149.84 The motor (exit/redrive) ran too slow.
149.85 The motor (exit/redrive) ran too fast.
149.86 The motor (exit/redrive) did not run at the correct
timing.

Motor (exit/redrive) service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the JOUTDC1 connector on the engine board is solved.
properly connected to the motor.

Does the problem remain?

Step 3 Go to step 4. The problem is
Restart the printer. solved.

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the motor. See “Motor (exit/redrive) removal” on solved.
page 382.

Does the problem remain?

Step 5 Go to step 6. The problem is
Restart the printer. solved.

Does the problem remain?

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Action Yes No
Step 6 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

150 errors

150 error messages

Error code Description Action
150.80 The motor (duplex/MPF) did not turn on. See “Motor (duplex/MPF) service check” on
page 247.
150.81 The motor (duplex/MPF) did not turn off.
150.82 The motor (duplex/MPF) speed did not ramp up to
the required level.
150.83 The motor (duplex/MPF) stalled.
150.84 The motor (duplex/MPF) ran too slow.
150.85 The motor (duplex/MPF) ran too fast.
150.86 The motor (duplex/MPF) did not run at the correct
timing.

Motor (duplex/MPF) service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 6. Go to step 3.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Touch Start.

Does the motor run?

Step 3 Go to step 4. The problem is
Make sure that the JMTR1 connector is properly connected to the solved.
engine board.

Does the problem remain?

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Action Yes No
Step 4 Go to step 6. Go to step 5.
Open the front door, and then manually turn the duplex/MPF drive
gears.

Do the gears move freely?

Step 5 Go to step 6. The problem is
Replace the motor. See “Motor (duplex/MPF) removal” on solved.
page 408.

Does the problem remain?

Step 6 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

151 errors

151 error messages

Error code Description Action
151.80 The motor (K/transfer belt) did not turn on. See “Motor (K/transfer belt) service check” on
page 249.
151.81 The motor (K/transfer belt) did not turn off.
151.82 The motor (K/transfer belt) speed did not ramp up
to the required level.
151.83 The motor (K/transfer belt) stalled.
151.84 The motor (K/transfer belt) ran too slow.
151.85 The motor (K/transfer belt) ran too fast.
151.86 The motor (K/transfer belt) did not run at the
correct timing.

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Motor (K/transfer belt) service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 5. Go to step 3.
a Remove the imaging kit. See “Imaging kit removal” on
page 391.
b Remove the transfer module. See “Transfer module removal”
on page 423.
c Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > K
developer/Transfer
d Touch Start.

Does the motor run?

Step 3 Go to step 4. The problem is
Make sure that the JKDRV1 connector on the engine board is solved.
properly connected to the motor (K/transfer belt).

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the motor (K/transfer belt). See “Motor (EP drive) solved.
removal” on page 374.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
a Check if the black imaging unit and transfer module have
reached end‑of‑life.
b Check the black imaging unit and transfer module for damage.

Are the black imaging unit and transfer module functional and free
of damage?
Step 6 Go to step 7. The problem is
Replace the affected black imaging unit or transfer module. See solved.
“Transfer module removal” on page 423.

Does the problem remain?

Step 7 Go to step 9. Go to step 8.
Manually turn the drive gears.

Do the black imaging unit and transfer module drive gears freely
turn?

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Action Yes No
Step 8 Go to step 9. The problem is
Replace the EP drive gearbox. See “EP drive gearbox removal” solved.
on page 376.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

153 errors

153 error messages

Error code Description Action
153.80 The motor (isolation) unit did not turn on. See “Isolation unit service check” on
page 250.
153.81 The motor (isolation) unit did not turn off.
153.82 The motor (isolation) unit speed did not ramp up
to the required level.
153.83 The motor (isolation) stalled.
153.84 The motor (isolation) ran too slow.
153.85 The motor (isolation) ran too fast.
153.86 The motor (isolation) did not run at the correct
timing.

Isolation unit service check

Action Yes No
Step 1 Go to step 2. The problem is
Reset the printer. solved.

Does the problem remain?

Step 2 Go to step 3. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Isolation
b Touch Start.

Does the motor run?

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Action Yes No
Step 3 Go to step 4. The problem is
Make sure that the JMTR1 connector on the engine board is solved.
properly connected to the motor.

Does the problem remain?

Step 4 Go to step 6. Go to step 5.
Manually turn the isolation rollers and the alternate isolation rollers.

Do the rollers move freely?

Step 5 Go to step 6. The problem is
Replace the isolation unit. See “Isolation unit removal” on solved.
page 502.

Does the problem remain?

Step 6 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

160 errors

160 error messages

Error code Description Action
160.80 The motor (duplex/MPF) did not turn on. See “Motor (duplex/MPF) service check” on
page 247.
160.81 The motor (duplex/MPF) did not turn off.
160.82 The motor (duplex/MPF) speed did not ramp up to
the required level.
160.83 The motor (duplex/MPF) stalled.
160.84 The motor (duplex/MPF) ran too slow.
160.85 The motor (duplex/MPF) ran too fast.
160.86 The motor (duplex/MPF) did not run at the correct
timing.

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161–164 errors

161 error messages

Error code Description Action
161.80 The motor (tray 1 pick/lift) did not turn on. See “Motor (tray 1 pick/lift) lifting error service
check” on page 252.
161.81 The motor (tray 1 pick/lift) did not turn off.
161.82 The motor (tray 1 pick/lift) speed did not ramp up
to the required level.
161.83 The motor (tray 1 pick/lift) stalled.
161.84 The motor (tray 1 pick/lift) ran too slow.
161.85 The motor (tray 1 pick/lift) ran too fast.
161.86 The motor (tray 1 pick/lift) did not run at the correct
timing.

Motor (tray 1 pick/lift) lifting error service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the tray insert is properly seated or fully inserted. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Pick roller index (tray 1)).

Does the sensor status change while toggling the sensor?

Step 4 Go to step 5. The problem is
Make sure that the JMTR1 connector on the engine board is solved.
properly connected to the sensor.

Does the problem remain?

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Action Yes No
Step 5 Go to step 8. Go to step 6.
Check the motor (tray 1 pick) for proper operation and noise.
a Remove the tray insert.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Pick (tray
1)
c Select Pick (tray 1) lifting, and then touch Start.

Does the motor run or does it sound normal?

Step 6 Go to step 7. The problem is
Make sure that the JMTR1 connector on the engine board is solved.
properly connected to the motor.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the paper feeder. See “Paper feeder removal” on solved.
page 499.

Does the problem remain?

Step 8 Contact the next The problem is
Restart the printer. level of support. solved.

Does the problem remain?

162–165 errors

162–165 error messages

Error code Description Action
162.80 The motor (tray 2 pick/lift) did not turn on. See “Motor (optional tray pick/lift) service
check” on page 254.
162.81 The motor (tray 2 pick/lift) did not turn off.
162.82 The motor (tray 2 pick/lift) speed did not ramp up
to the required level.
162.83 The motor (tray 2 pick/lift) stalled.
162.84 The motor (tray 2 pick/lift) ran too slow.
162.85 The motor (tray 2 pick/lift) ran too fast.
162.86 The motor (tray 2 pick/lift) did not run at the correct
timing.

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Error code Description Action

163.80 The motor (tray 3 pick/lift) did not turn on. See “Motor (optional tray pick/lift) service
check” on page 254.
163.81 The motor (tray 3 pick/lift) did not turn off.
163.82 The motor (tray 3 pick/lift) speed did not ramp up
to the required level.
163.83 The motor (tray 3 pick/lift) stalled.
163.84 The motor (tray 3 pick/lift) ran too slow.
163.85 The motor (tray 3 pick/lift) ran too fast.
163.86 The motor (tray 3 pick/lift) did not run at the correct
timing.
164.80 The motor (tray 4 pick/lift) did not turn on. See “Motor (optional tray pick/lift) service
check” on page 254.
164.81 The motor (tray 4 pick/lift) did not turn off.
164.82 The motor (tray 4 pick/lift) speed did not ramp up
to the required level.
164.83 The motor (tray 4 pick/lift) stalled.
164.84 The motor (tray 4 pick/lift) ran too slow.
164.85 The motor (tray 4 pick/lift) ran too fast.
164.86 The motor (tray 4 pick/lift) did not run at the correct
timing.
165.80 The motor (tray 5 pick/lift) did not turn on. See “Motor (optional tray pick/lift) service
check” on page 254.
165.81 The motor (tray 5 pick/lift) did not turn off.
165.82 The motor (tray 5 pick/lift) speed did not ramp up
to the required level.
165.83 The motor (tray 5 pick/lift) stalled.
165.84 The motor (tray 5 pick/lift) ran too slow.
165.85 The motor (tray 5 pick/lift) ran too fast.
165.86 The motor (tray 5 pick/lift) did not run at the correct
timing.

Motor (optional tray pick/lift) service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the pick roller for misalignment and damage.

Is the pick roller properly installed and free of damage?

Step 2 Go to step 3. The problem is
Make sure that the motor cable is properly connected. solved.

Does the problem remain?

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Action Yes No
Step 3 Go to step 4. The problem is
Restart the printer. solved.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” level of support. solved.
on page 527.

Does the problem remain?

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166–169 errors

166–169 error messages

166.80 The motor (tray 2 pass-through) did not turn on. See “Motor (optional tray pass‑through) failure
service check” on page 257.
166.81 The motor (tray 2 pass-through) did not turn off.
166.82 The motor (tray 2 pass-through) speed did not
ramp up to the required level.
166.83 The motor (tray 2 pass-through) stalled.
166.84 The motor (tray 2 pass-through) ran too slow.
166.85 The motor (tray 2 pass-through) ran too fast.
166.86 The motor (tray 2 pass-through) did not run at the
correct timing.
167.80 The motor (tray 3 pass-through) did not turn on.
167.81 The motor (tray 3 pass-through) did not turn off.
167.82 The motor (tray 3 pass-through) speed did not
ramp up to the required level.
167.83 The motor (tray 3 pass-through) stalled.
167.84 The motor (tray 3 pass-through) ran too slow.
167.85 The motor (tray 3 pass-through) ran too fast.
167.86 The motor (tray 3 pass-through) did not run at the
correct timing.
168.80 The motor (tray 4 pass-through) did not turn on.
168.81 The motor (tray 4 pass-through) did not turn off.
168.82 The motor (tray 4 pass-through) speed did not
ramp up to the required level.
168.83 The motor (tray 4 pass-through) stalled.
168.84 The motor (tray 4 pass-through) ran too slow.
168.85 The motor (tray 4 pass-through) ran too fast.
168.86 The motor (tray 4 pass-through) did not run at the
correct timing.

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169.80 The motor (tray 5 pass-through) did not turn on. See “Motor (optional tray pass‑through) failure
service check” on page 257.
169.81 The motor (tray 5 pass-through) did not turn off.
169.82 The motor (tray 5 pass-through) speed did not
ramp up to the required level.
169.83 The motor (tray 5 pass-through) stalled.
169.84 The motor (tray 5 pass-through) ran too slow.
169.85 The motor (tray 5 pass-through) ran too fast.
169.86 The motor (tray 5 pass-through) did not run at the
correct timing.

Motor (optional tray pass‑through) failure service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the motor cable is properly connected. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Restart the printer. solved.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” level of support. solved.
on page 527.

Does the problem remain?

171–172 errors

171–172 error messages

Error code Description Action
171.82 The main fan speed did not ramp up to the See “Main fan service check” on page 258.
required level.
171.83 The main fan stalled.
171.84 The main fan ran too slow.
171.85 The main fan ran too fast.

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Error code Description Action

172.82 The LVPS/fuser fan speed did not ramp up to the See “LVPS/fuser fan service check” on
required level. page 258.
172.83 The LVPS/fuser fan stalled.
172.84 The LVPS/fuser fan ran too slow.
172.85 The LVPS fuser fan ran too fast.

LVPS/fuser fan service check

Action Yes No
Step 1 Go to step 2. The problem is
Make sure that the fuser fan area is clear of obstructions. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the JFAN1 connector on the engine board is solved.
properly connected to the fan.

Does the problem remain?

Step 3 Go to step 4. The problem is
Replace the fuser fan. See “Fuser fan removal” on page 372. solved.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

Main fan service check

Action Yes No
Step 1 Go to step 2. The problem is
Make sure that the main fan area is clear of obstructions. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the JFAN2 connector on the engine board is solved.
properly connected to the fan.

Does the problem remain?

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Action Yes No
Step 3 Go to step 4. The problem is
Replace the main fan. See “Main fan removal” on page 371. solved.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

600–661 errors

600–661 error messages

Error code Description Action
600.95 RIP intentionally declared a jam error, usually to See “RIP error service check” on page 261.
prevent a kiosk user from printing free pages.
602.19 Tray 1 was unable to be ready for picking. See “Unknown error service check” on
page 262.
602.29 Tray 2 was unable to be ready for picking.
602.39 Tray 3 was unable to be ready for picking.
602.49 Tray 4 was unable to be ready for picking.
602.59 Tray 5 was unable to be ready for picking.
611.32 Lost HSYNC errors were detected. Laser safety
interlock system may be the cause.
611.34 A mirror motor lock error was detected.
611.72 A facet map failure error occurred.
621.01 The fuser heater was not hot enough when the See “Fuser service check” on page 238.
paper entered the fuser nip.
647.80 The motor (deskew) did not turn on. See “Motor (deskew) service check” on
page 245.
647.81 The motor (deskew) did not turn off.
647.82 The motor (deskew) speed did not ramp up to the
required level.
647.83 The motor (deskew) stalled.
647.84 The motor (deskew) ran too slow.
647.85 The motor (deskew) ran too fast.
647.86 The motor (deskew) did not run at the correct
timing.

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Error code Description Action

649.80 The motor (redrive) did not turn on. See “Motor (exit/redrive) service check” on
page 246.
649.81 The motor (redrive) did not turn off.
649.82 The motor (redrive) speed did not ramp up to the
required level.
649.83 The motor (redrive) stalled.
649.84 The motor (redrive) ran too slow.
649.85 The motor (redrive) ran too fast.
649.86 The motor (redrive) did not run at the correct timing.
650.80 The motor (duplex/MPF) did not turn on. See “Motor (duplex/MPF) service check” on
page 247.
650.81 The motor (duplex/MPF) did not turn off.
650.82 The motor (duplex/MPF) speed did not ramp up to
the required level.
650.83 The motor (duplex/MPF) stalled.
650.84 The motor (duplex/MPF) ran too slow.
650.85 The motor (duplex/MPF) ran too fast.
650.86 The motor (duplex/MPF) did not run at the correct
timing.
653.80 The motor (isolation) unit did not turn on. See “Isolation unit service check” on page
250.
653.81 The motor (isolation) unit did not turn off.
653.82 The motor (isolation) unit speed did not ramp up to
the required level.
653.83 The motor (isolation) stalled.
653.84 The motor (isolation) ran too slow.
653.85 The motor (isolation) ran too fast.
653.86 The motor (isolation) did not run at the correct
timing.
660.80 The motor (duplex/MPF) did not turn on. See “Motor (duplex/MPF) service check” on
page 247.
660.81 The motor (duplex/MPF) did not turn off.
660.82 The motor (duplex/MPF) speed did not ramp up to
the required level.
660.83 The motor (duplex/MPF) stalled.
660.84 The motor (duplex/MPF) ran too slow.
660.85 The motor (duplex/MPF) ran too fast.
660.86 The motor (duplex/MPF) did not run at the correct
timing.

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Error code Description Action

661.13 The tray 1 lift plate failed to lift. See “Motor (tray 1 pick/lift) lifting error service
check” on page 252.
661.80 The motor (tray 1 pick/lift) did not turn on.
661.81 The motor (tray 1 pick/lift) did not turn off.
661.82 The motor (tray 1 pick/lift) speed did not ramp up to
the required level.
661.83 The motor (tray 1 pick/lift) stalled.
661.84 The motor (tray 1 pick/lift) ran too slow.
661.85 The motor (tray 1 pick/lift) ran too fast.
661.86 The motor (tray 1 pick/lift) did not run at the correct
timing.

RIP error service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a Open all printer doors, and then remove the manual feeder and
tray.
b Check the paper path, tray, and bin for paper fragments and
partially fed paper.

Are the paper path, bin, and tray free of paper fragments and
partially fed paper?
Step 2 Go to step 3. The problem is
Remove the paper fragments and partially fed paper. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Reseat the HVPS flat cables. solved.

Does the problem remain?

Step 4 Go to step 5. The problem is
Make sure that the controller board is properly installed. Reseat all solved.
the cables on the controller board.

Does the problem remain?

Step 5 Contact the next Go to step 6.
Check the controller board and its connector pins for damage. level of support.

Are the controller board and its connectors free of damage?

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Action Yes No
Step 6 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Unknown error service check

Action Yes No
Restart the print job. Contact the next The problem is
level of support. solved.
Does the problem remain?

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662–669 errors

662–669 error messages

Error code Description Action
662.23 The tray 2 lift plate failed to lift. See “Motor (optional tray pick/lift) lifting error
service check” on page 265.
662.80 The motor (tray 2 pick/lift) did not turn on.
662.81 The motor (tray 2 pick/lift) did not turn off.
662.82 The motor (tray 2 pick/lift) speed did not ramp up
to the required level.
662.83 The motor (tray 2 pick/lift) stalled.
662.84 The motor (tray 2 pick/lift) ran too slow.
662.85 The motor (tray 2 pick/lift) ran too fast.
662.86 The motor (tray 2 pick/lift) did not run at the correct
timing.
663.33 The tray 3 lift plate failed to lift.
663.80 The motor (tray 3 pick/lift) did not turn on.
663.81 The motor (tray 3 pick/lift) did not turn off.
663.82 The motor (tray 3 pick/lift) speed did not ramp up to
the required level.
663.83 The motor (tray 3 pick/lift) stalled.
663.84 The motor (tray 3 pick/lift) ran too slow.
663.85 The motor (tray 3 pick/lift) ran too fast.
663.86 The motor (tray 3 pick/lift) did not run at the correct
timing.
664.43 The tray 4 lift plate failed to lift.
664.80 The motor (tray 4 pick/lift) did not turn on.
664.81 The motor (tray 4 pick/lift) did not turn off.
664.82 The motor (tray 4 pick/lift) speed did not ramp up to
the required level.
664.83 The motor (tray 4 pick/lift) stalled.
664.84 The motor (tray 4 pick/lift) ran too slow.
664.85 The motor (tray 4 pick/lift) ran too fast.
664.86 The motor (tray 4 pick/lift) did not run at the correct
timing.

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Error code Description Action

665.53 The tray 5 lift plate failed to lift. See “Motor (optional tray pick/lift) lifting error
service check” on page 265.
665.80 The motor (tray 5 pick/lift) did not turn on.
665.81 The motor (tray 5 pick/lift) did not turn off.
665.82 The motor (tray 5 pick/lift) speed did not ramp up
to the required level.
665.83 The motor (tray 5 pick/lift) stalled.
665.84 The motor (tray 5 pick/lift) ran too slow.
665.85 The motor (tray 5 pick/lift) ran too fast.
665.86 The motor (tray 5 pick/lift) did not run at the correct
timing.
666.80 The motor (tray 2 pass-through) did not turn on. See “Motor (optional tray pass‑through) stalled
service check” on page 266.
666.81 The motor (tray 2 pass-through) did not turn off.
666.82 The motor (tray 2 pass-through) speed did not ramp
up to the required level.
666.83 The motor (tray 2 pass-through) stalled.
666.84 The motor (tray 2 pass-through) ran too slow.
666.85 The motor (tray 2 pass-through) ran too fast.
666.86 The motor (tray 2 pass-through) did not run at the
correct timing.
667.80 The motor (tray 3 pass-through) did not turn on.
667.81 The motor (tray 3 pass-through) did not turn off.
667.82 The motor (tray 3 pass-through) speed did not ramp
up to the required level.
667.83 The motor (tray 3 pass-through) stalled.
667.84 The motor (tray 3 pass-through) ran too slow.
667.85 The motor (tray 3 pass-through) ran too fast.
667.86 The motor (tray 3 pass-through) did not run at the
correct timing.
668.80 The motor (tray 4 pass-through) did not turn on.
668.81 The motor (tray 4 pass-through) did not turn off.
668.82 The motor (tray 4 pass-through) speed did not ramp
up to the required level.
668.83 The motor (tray 4 pass-through) stalled.
668.84 The motor (tray 4 pass-through) ran too slow.
668.85 The motor (tray 4 pass-through) ran too fast.
668.86 The motor (tray 4 pass-through) did not run at the
correct timing.

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Error code Description Action

669.80 The motor (tray 5 pass-through) did not turn on. See “Motor (optional tray pass‑through) stalled
service check” on page 266.
669.81 The motor (tray 5 pass-through) did not turn off.
669.82 The motor (tray 5 pass-through) speed did not ramp
up to the required level.
669.83 The motor (tray 5 pass-through) stalled.
669.84 The motor (tray 5 pass-through) ran too slow.
669.85 The motor (tray 5 pass-through) ran too fast.
669.86 The motor (tray 5 pass-through) did not run at the
correct timing.

Motor (optional tray pick/lift) lifting error service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Make sure that the tray insert is properly seated or fully inserted. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray sensors
b Find the sensor (Pick roller index (tray [x])).
Note: [x] is the tray number.

Does the sensor status change while toggling the sensor?

Step 4 Go to step 5. The problem is
Make sure that the sensor cable is properly connected. solved.

Does the problem remain?

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Action Yes No
Step 5 Go to step 8. Go to step 6.
Check the affected motor for proper operation and noise.
a Remove the tray insert.
b Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
c Select Pick (tray [x]), and then touch Start.
Note: [x] is the tray number.

Does the motor run or does it sound normal?

Step 6 Go to step 7. The problem is
Make sure that the motor cable is properly connected. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” solved.
on page 527.

Does the problem remain?

Step 8 Contact the next The problem is
Restart the printer. level of support. solved.

Does the problem remain?

Motor (optional tray pass‑through) stalled service check

Action Yes No
Step 1 Go to step 4. Go to step 2.
a Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input
tray motors
b Select Pass‑through (tray [x]), and then touch Start.
Note: [x] is the tray number.

Does the motor run?

Step 2 Go to step 3. The problem is
Make sure that the motor cable is properly connected. solved.

Does the problem remain?

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Action Yes No
Step 3 Go to step 5. Go to step 4.
Check the motor for noise.

Does the motor sound abnormal or do the gears make a grinding

sound?
Step 4 Go to step 5. The problem is
Perform a print job. solved.

Does the problem remain?

Step 5 Contact the next The problem is
Replace the optional tray. See “Optional 550‑sheet tray removal” level of support. solved.
on page 527.

Does the problem remain?

680 errors

680 error messages

Error code Description Action
680.10 During and ADF job, the ADF top cover was See “ADF top cover open service check” on
detected as open. page 197.
680.20 During an ADF job, no paper was detected on the See “ADF paper undetected service check” on
ADF tray. page 190.
680.40 During a scan job, a communication error occurred. See “Scanner communication failure service
check” on page 269.

84y errors

840–845 error messages

Error code Description Action
840.01 The scanner was manually disabled by the user. See “Scanner disabled error service check” on
page 268.
840.02 The scanner was automatically disabled by the
printer after two consecutive hardware failures.
842.00 A scanner communication error (no response) was See “Scanner communication failure service
detected. check” on page 269.
842.01 A scanner communication error (HW protocol) was
detected.
842.02 A scanner communication error (logical protocol)
was detected.

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Error code Description Action

843.00 The CIS scanner failed to reach its home position. See “Flatbed CIS scanner home position
service check” on page 270.
843.01 An ADF mechanical failure occurred. See “ADF feed/exit drive service check” on
page 271.
845.02 The scanner front side scan module was detected See “Front side scan error service check” on
as unplugged. page 273.
845.03 The ADF back side scan module was detected as See “Duplex scan error service check” on
unplugged. page 271.

Scanner disabled error service check

Actions Yes No
Step 1 Go to step 2. The problem is
a From the home screen, navigate to: solved.
Settings > Device > Maintenance > Configuration Menu >
Scanner Configuration > Disable Scanner > No
b Reset the printer, and then perform an ADF scan job.

Does the problem remain?

Step 2 Go to step 3. Go to step 4.
a From the home screen, navigate to:
Settings > Device > Maintenance > Configuration Menu >
Scanner Configuration > Disable Scanner > Yes
b Restart the printer, and then perform an ADF scan job.

Does the display indicate that the ADF is disabled?

Step 3 Go to step 4. The problem is
a Reseat the JADF1 connector on the controller board. solved.
b Reseat the ADF cables on the ADF.
c Repeat step 1.

Does the problem remain?

Step 4 Go to step 5. The problem is
a Replace the ADF. See “ADF removal” on page 510. solved.
b Repeat step 1.

Does the problem remain?

Step 5 Go to step 6. The problem is
Reseat the JFB1, JFBM1, and JHS1 connectors on the controller solved.
board.

Does the problem remain?

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Actions Yes No
Step 6 Go to step 7. The problem is
a Replace the scanner. See “Flatbed scanner removal” on solved.
page 511.
b Repeat step 1.

Does the problem remain?

Step 7 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Scanner communication failure service check

Actions Yes No
Step 1 Go to step 2. The problem is
Reseat the JADF1 connector on the controller board. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Reseat the JFB1 connector on the controller board. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Replace the ADF. See “ADF removal” on page 510. solved.

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the scanner. See “Flatbed scanner removal” on solved.
page 511.

Does the problem remain?

Step 5 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

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Flatbed CIS scanner home position service check

Actions Yes No
Step 1 The problem is Go to step 2.
Turn off the printer. solved.

Does the CIS scanner move and return to the home position?
Step 2 Go to step 4. Go to step 3.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Find the sensor (FB CCD home).

Does the sensor status change while toggling the sensor?

Step 3 Go to step 4. The problem is
Reseat the JHS1 connector on the controller board. solved.

Does the problem remain?

Step 4 Go to step 5. The problem is
Reseat the JFBM1 connector on the controller board. solved.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Measure the voltage of pin 1 of the JFBM1 connector on the
controller board.

Is the voltage equal to +24 V AC?

Step 6 Contact the next Go to step 7.
Measure the voltage of pin 1 of the JHS1 connector on the controller level of support.
board.
Note: Pin 2 is GND.

Is the voltage equal to +5 V AC?

Step 7 Contact the next The problem is
Replace the scanner. See “Flatbed scanner removal” on level of support. solved.
page 511.

Does the problem remain?

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ADF feed/exit drive service check

Actions Yes No
Step 1 Go to step 2. The problem is
Manually turn the ADF feed/exit roller. solved.

Does the problem remain?

Step 2 Go to step 4. Go to step 3.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Motor tests
b Select ADF transport, and then touch Start.

Do the motors run?

Step 3 Go to step 4. The problem is
a Reseat the JADF2 connector on the controller board. solved.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the ADF. See “ADF removal” on page 510. level of support. solved.

Does the problem remain?

Duplex scan error service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the ADF paper path for paper fragments, partially fed paper,
and obstructions.
• Under the ADF top cover
• Under the ADF
• ADF bin

Is the paper path free of paper fragments, partially fed paper, and
obstructions?
Step 2 Go to step 3. The problem is
Remove the paper fragments, partially fed paper, and obstructions. solved.

Does the problem remain?

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Action Yes No
Step 3 Go to step 5. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Motor tests
b Select ADF transport, and then start the test.

Does the motor run?

Step 4 Go to step 5. Go to step 7.
a Make sure that the ADF is properly installed. Lift the ADF, and
then check if it closes properly.
b Check the ADF for damage.

Is the ADF free of damage?

Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Run the test on the following sensors:
• ADF media present
• ADF 1st scan

Does the sensor status change while toggling the sensors?

Step 6 Go to step 8. Go to step 7.
Check the affected sensor and its flag for damage.

Is the sensor free of damage?

Step 7 Go to step 8. The problem is
a Reseat the scanner cables and JADF1 connector on the solved.
controller board.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 8 Go to step 10. Go to step 9.
Check the cables for damage.

Are the cables free of damage?

Step 9 Go to step 10. The problem is
Replace the affected scanner or ADF cable. solved.

Does the problem remain?

Step 10 Go to step 12. Go to step 11.
Check if the scanner lamp lights up during scanning.

Is the scanner lamp functional?

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Action Yes No
Step 11 Contact the next The problem is
Replace the scanner. See “Flatbed scanner removal” on level of support. solved.
page 511.

Does the problem remain?

Step 12 Contact the next The problem is
Replace the ADF. See “ADF removal” on page 510. level of support. solved.

Does the problem remain?

Front side scan error service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the ADF paper path for paper fragments, partially fed paper,
and obstructions.
• Under the ADF top cover
• Under the ADF
• ADF bin

Is the paper path free of paper fragments, partially fed paper, and
obstructions?
Step 2 Go to step 3. The problem is
Remove the paper fragments, partially fed paper, and obstructions. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Motor tests
b Select ADF transport, and then start the test.

Does the motor run?

Step 4 Go to step 5. Go to step 7.
a Make sure that the ADF is properly installed. Lift the ADF, and
then check if it closes properly.
b Check the ADF for damage.

Is the ADF free of damage?

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Action Yes No
Step 5 Go to step 8. Go to step 6.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Run the test on the following sensors:
• ADF media present
• ADF 1st scan

Does the sensor status change while toggling the sensors?

Step 6 Go to step 8. Go to step 7.
Check the affected sensor and its flag for damage.

Is the sensor free of damage?

Step 7 Go to step 8. The problem is
a Reseat the scanner cables and JFB1 connector on the controller solved.
board.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 8 Go to step 10. Go to step 9.
Check the cables for damage.

Are the cables free of damage?

Step 9 Go to step 10. The problem is
Replace the affected scanner or ADF cable. solved.

Does the problem remain?

Step 10 Go to step 12. Go to step 11.
Check if the scanner lamp lights up during scanning.

Is the scanner lamp functional?

Step 11 Contact the next The problem is
Replace the scanner. See “Flatbed scanner removal” on level of support. solved.
page 511.

Does the problem remain?

Step 12 Contact the next The problem is
Replace the ADF. See “ADF removal” on page 510. level of support. solved.

Does the problem remain?

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Procedure before starting the 9yy service checks

Retrieve certain information that helps your next level of support in diagnosing the problem before replacing
the controller board.
Warning—Potential Damage: Do not replace the controller board unless instructed by your next level of
support.
1 Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2 Collect the settings from the Menu Settings Page.
3 Collect information from the user.
Note: Not all of the items are retrievable from the printer that you are working on.

A. Collecting the history information from the SE menu

Note: Make sure that your printer is connected to a network or to a print server.
1 Open a web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
• printer_IP_address is the TCP/IP address of the printer.
• se is required to access the printer diagnostic information.
2 Click History Information, copy all information, and then save it as a text file.
3 E-mail the text file to your next level of support.

B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
the secondary crash code information using the SE menu.
1 Open a web browser, type http://printer_IP_address/se, and then press Enter.
2 Click Logs Gzip Compressed.
Note: A logs.tar.gz file is saved to the Downloads folder. The file may take several minutes to save. You
may rename the file if a logs.tar.gz already exists in the Downloads folder.
3 E-mail the logs to your next level of support.
Note: To download the FWdebug log to a flash drive, see “General SE” on page 345.

C. Collecting the settings from the Menu Settings Page

Note: The Menu Settings Page is different for each printer. For more information, see the User’s Guide. Your
next level of support will tell you which page they want to see.

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Copying the Menu Settings Page from the Embedded Web Server (EWS)
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a web browser, type http://printer_IP_address, and then press Enter.
2 Click Settings, and then select one of the settings pages from the links shown on the page.
3 Copy all the information, and then save it as a text file.
4 E-mail the text file to your next level of support.

Printing the Menu Settings Page

1 From the home screen, navigate to:
Reports > Menu Settings Page
2 Print the Menu Settings Page, and then use Scan to E-mail to send it to your next level of support.

D. Collecting information from the user

Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred

900–901 errors

900–901 error messages

Error code Description Action
900.00 A RIP firmware error occurred. See “System software error service check” on
page 276.
900.70 A RIP firmware error occurred.
901.01 A RIP firmware error occurred.
901.02 A RIP firmware error occurred.

System software error service check

Different types of 900.xx errors can occur. There may be a communication problem (bad cable, network
connection, and software issues), or a hardware problem with the controller board or ISP (internal solutions
port). Check the communication and software problems first. Determine if the problem is constant or
intermittent. Use the following troubleshooting procedure to isolate the issue. Take notes as instructed. You
will need that information in the event that you need to contact your next level of support.
Before troubleshooting:
1 Perform the “Procedure before starting the 9yy service checks” on page 275.
2 Determine the operating system used when the error occurred. If possible, determine whether a
PostScript or PCL file was sent to the printer when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the printer.

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Action Yes No
Step 1 Go to step 2. The problem is
Perform a POR. solved.

Does the error remain?

Step 2 Go to step 3. Go to step 6.
a Write down the exact 900.xx error code that appears on the
display.
b Turn off the printer.
c Clear the print queues.
d Disconnect all communication cables, and then remove all
memory options.
e Remove any installed ISP.
f Reset the printer into the Diagnostics menu.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check all the cables on the controller board for proper connection.

Are the cables properly connected?

Step 4 Go to step 5. Go to step 6.
a Reconnect the cables.
b Reset the printer into the Diagnostics menu.

Does the problem remain?

Step 5 Go to step 28. The problem is
a Replace the controller board. See “Controller board removal” solved.
on page 470.
b Reset the printer.
Note: If a different error code displays, then go to the service
check for that error code.

Does the problem remain?

Step 6 Go to step 28. Go to step 7.
Print the following:
• Error Log
• Menu Settings Page
• Network Settings Page

Does the problem remain while printing these pages?

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Action Yes No
Step 7 Go to step 8. Go to step 10.
Note: Before performing this step, write down the following
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
a Reattach the communications cable.
b Reset the printer.
c Perform a print job.

Does the problem remain?

Step 8 Go to step 9. Go to step 10.
a Reset the printer.
b Perform a different print job.

Does the problem remain?

Step 9 Go to step 28. Go to step 10.
a Upgrade the firmware.
Note: Contact your next level of support for the correct
firmware level to use.
b Reset the printer.
c Perform a print job.

Does the problem remain?

Step 10 Go to step 11. Go to step 18.
Verify if the printer is an MFP.

Is the printer an MFP?

Step 11 Go to step 28. Go to step 12.
Perform a copy job.

Does the problem remain?

Step 12 Go to step 28. Go to step 13.
Perform a scan to PC job.

Does the problem remain?

Step 13 Go to step 14. Go to step 18.
Verify if a fax card is installed.

Is a fax card installed?

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Action Yes No
Step 14 Go to step 15. Go to step 17.
a Reinstall the fax card.
b Reset the printer.

Does the problem remain?

Step 15 Go to step 16. The problem is
a Upgrade the firmware if it was not upgraded in a previous step. solved.
Note: Contact your next level of support for the correct
firmware level to use.
b Reset the printer.
c Perform a print job.

Does the problem remain?

Step 16 Go to step 28. The problem is
a Replace the fax card. solved.
b Reset the printer.

Does the problem remain?

Step 17 Go to step 28. Go to step 18.
Perform a fax job.

Does the problem remain?

Step 18 Go to step 19. The problem is
Verify if an ISP option is installed. solved.

Is an ISP option installed?

Step 19 Go to step 21. Go to step 20.
a Reinstall the first ISP option.
b Reset the printer.

Does the problem remain?

Step 20 Go to step 21. Go to step 26.
Perform a job to test the option.

Does the problem remain?

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Action Yes No
Step 21 Go to step 22. The problem is
a Upgrade the firmware if it was not upgraded in a previous step. solved.
Note: Contact your next level of support for the correct
firmware level to use.
b Reset the printer.
c Perform a print job.

Does the problem remain?

Step 22 Go to step 28. Go to step 23.
a Replace the faulty ISP option.
b Reset the printer.

Does the problem remain?

Step 23 Go to step 24. Go to step 28.
Verify if there are more ISP options to install.

Are there more ISP options to install?

Step 24 Go to step 25. The problem is
a Install the next ISP option. solved.
b Reset the printer.

Does the problem remain?

Step 25 Go to step 26. The problem is
Perform a job to test the option. solved.

Does the problem remain?

Step 26 Go to step 27. The problem is
a Upgrade the firmware if it was not upgraded in a previous step. solved.
Note: Contact your next level of support for the correct
firmware level to use.
b Reset the printer.
c Send a print job.

Does the problem remain?

Step 27 Go to step 28. The problem is
a Replace the faulty ISP option. solved.
b Reset the printer.

Does the problem remain?

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Action Yes No
Step 28
Contact your next level of support.
Provide the following information:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if the error appears to be isolated to a single file
• File/Application used if the error is related to specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error

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912–992 errors

912–992 error messages

Error code Description Action
912.05 An engine error occurred. See “Engine software error service
check” on page 285.
912.08 An engine error occurred.
912.09 An engine error occurred.
912.15 An engine error occurred.
912.16 An engine error occurred.
912.17 An engine error occurred.
912.19 An engine error occurred.
912.28 An engine error occurred.
912.32 An engine error occurred.
912.33 An engine error occurred.
912.34 An engine error occurred.
912.35 An engine error occurred.
912.38 An engine error occurred.
912.40 An engine error occurred.
912.42 An engine error occurred.
912.44 An engine error occurred.
912.45 An engine error occurred.
912.46 An engine error occurred.
912.48 An engine error occurred.
912.49 An engine error occurred.
912.50 An engine error occurred.
912.52 An engine error occurred.
912.58 An engine error occurred.

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Error code Description Action

912.60 An engine error occurred. See “Engine software error service
check” on page 285.
912.61 An engine error occurred.
912.66 An engine error occurred.
912.69 An engine error occurred.
912.70 An engine error occurred.
912.72 An engine error occurred.
912.74 An engine error occurred.
912.76 An engine error occurred.
912.77 An engine error occurred.
912.79 An engine error occurred.
912.80 An engine error occurred.
912.81 An engine error occurred.
912.82 An engine error occurred.
912.85 An engine error occurred.
912.86 An engine error occurred.
912.88 An engine error occurred.
938.04 Supplies security is not enabled. See “Engine software error service
check” on page 285.
941.01 An engine communication error occurred.
941.02 An engine communication error occurred.
941.03 An engine communication error occurred.
950.10 An NVRAM mismatch error occurred. See “NVRAM failure service check” on
page 285.
953.99 An NVRAM chip error occurred on the
mirrored part.
958.99 A controller board NAND error occurred.

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Error code Description Action

980.01 A validation failure was detected by the See “Options communication error
Paperport communication device. service check” on page 286.
980.02 A framing error or receive buffer overflow
was detected by the Paperport
communication device.
980.03 A timeout error was detected by the
Paperport communication device.
980.04 An option failed to echo the last sent
communication byte on time.
980.05 An option declared a link reset.
980.11 A Paperport command response was
detected. Response was too large for the
communications buffer.
980.13 An optional device hot plug was detected by
the printer. Low‑level error occurred at the
Paperport.
980.14 An engine timeout error occurred while
waiting for the following:
• A mechanical reset
• An intervention required (IR) message to
clear after inserting a tray
980.15 An engine timeout error occurred while
waiting for an option to become idle.
981.91 An Invalid Paperport protocol error occurred.
982.92 A Paperport framing error occurred. See “Options communication error
service check” on page 286.
982.93 A Paperport overrun error occurred.
982.94 A Paperport parity error occurred.
982.95 An Other Paperport error occurred.
982.96 The Paperport encountered multiple
communication errors.
982.97 An invalid Paperport Echo occurred.
983.98 An unsupported Paperport command error
occurred.
984.99 An invalid Paperport parameter error
occurred.
992.01 An option device software error occurred. See “Options communication error
service check” on page 286.

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Engine software error service check

Actions Yes No
Step 1 Go to step 2. The problem is
a Remove the controller board shield. See “Controller board solved.
shield removal” on page 466.
b Make sure that the controller board and engine board cables
are properly connected.

Does the problem remain?

Step 2 Go to step 3. The problem is
Replace the engine board. See “Engine board removal” on solved.
page 471.

Does the problem remain?

Step 3 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

NVRAM failure service check

Warning—Potential Damage: When replacing any of the following components, replace only one
component at a time or the printer will be rendered inoperable:
Replace the required component, bring the printer up in Diagnostics mode, and then verify that the problem is
fixed before performing a POR.
This error indicates a mismatch between the engine board and the controller board.
Actions Yes No
Step 1 Go to step 2. Go to step 3.
Verify if the engine board has been replaced.

Has the engine board been replaced?

Step 2 Go to step 3. The problem is
Replace the engine board with a new engine board that has not solved.
undergone installation or use. See “Engine board removal” on
page 471.

Does the problem remain?

Step 3 Go to step 4. Go to step 5.
Verify if the controller board has been replaced.

Has the controller board been replaced?

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Actions Yes No
Step 4 Go to step 5. The problem is
Replace the controller board with a new controller board that has solved.
not undergone installation or use. See “Controller board removal”
on page 470.

Does the problem remain?

Step 5 Go to step 6. The problem is
a Turn the printer off for ten or more seconds. solved.
b Turn the printer back on.

Does the problem remain?

Step 6 Go to step 7. The problem is
Restore the printer to factory defaults to clear the NVRAM. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the engine board. See “Engine board removal” on solved.
page 471.

Does the problem remain?

Step 8 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Options communication error service check

Action Yes No
Step 1 Go to step 2. The problem is
a Check if the firmware is updated, and then update the firmware solved.
if necessary.
b Make sure that the printer supports the option. See the Printer,
Option, and Stand Compatibility Guide.
c Make sure that the option is properly attached to the printer or
adjacent option.
d Reset the printer.

Does the problem remain?

Step 2 Go to step 3. The problem is
Reseat the option interface cable on the engine board. solved.

Does the problem remain?

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Action Yes No
Step 3 Go to step 4. Contact the next
Do the following to each option: level of support
a Reinstall the option.
b Print a test page, and then check if the option is defective.

Are all options properly working?

Step 4 Contact the next The problem is
Replace the option. level of support solved.

Does the problem remain?

Other symptoms
Base printer symptoms

Base printer symptoms

Symptom Action
Printer has no power. See “Dead machine service check” on page 287.
Control panel is not functioning. See “Control panel service check” on page 288.
Toner out message appears on the display. See “Toner meter cycle (TMC) card service check” on page 215.
Printer is not communicating with host (USB). See “USB service check” on page 290.
Printer is not communicating with host See “Network service check” on page 290.
(network).
Bin paper jam or bin full message appears See “Sensor (bin full) static jam service check” on page 293.
on the display.
Invalid engine code message appears on See “Engine board removal” on page 471.
the display.

Dead machine service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
Check the AC line for proper voltage.

Does the AC line have proper voltage?

Step 2 Go to step 3. The problem is
Use an electrical outlet that has proper voltage. solved.

Does the problem remain?

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Action Yes No
Step 3 Go to step 5. Go to step 4.
Check the power cord for damage.

Is the power cord free of damage?

Step 4 Go to step 5. The problem is
Replace the power cord. solved.

Does the problem remain?

Step 5 Go to step 6. The problem is
Make sure that the JLVPS1 connector on the engine board is solved.
properly connected to the LVPS.

Does the problem remain?

Step 6 Go to step 8. Go to step 7.
Measure the values of pin 4, 6, 8, and 11 to 26 of the JLVPS
connector on the controller board. See “Controller board and
engine board connectors” on page 531.

Are the values approximately correct?

Step 7 Go to step 8. The problem is
Replace the LVPS. See “LVPS removal” on page 369. solved.

Does the problem remain?

Step 8 Contact the next The problem is
Replace the engine board. See “Engine board removal” on level of support. solved.
page 471.

Does the problem remain?

Control panel service check

Action Yes No
Step 1 Go to step 2. The problem is
Restart the printer. solved.

Does the problem remain?

Step 2 Go to step 3. Go to step 4.
Check the LED on the control panel.

Is the LED on?

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Action Yes No
Step 3 Go to step 4. Go to step 8.
Check the ethernet connection LEDs on the controller board.

Are the LEDs on?

Step 4 Go to step 5. The problem is
Make sure that the control panel FFC is properly connected to the solved.
control panel and controller board.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the control panel FFC for damage.

Is the FFC free of damage?

Step 6 Go to step 7. The problem is
Replace the control panel FFC. See “Control panel FFC removal” solved.
on page 486.

Does the problem remain?

Step 7 Go to step 8. The problem is
Replace the control panel display. See “Control panel display (10- solved.
inch) removal” on page 434 or “Control panel display (7-inch)
removal” on page 436.

Does the problem remain?

Step 8 Go to step 10. Go to step 9.
Disconnect the LVPS cable from the engine board, and then
measure the voltages of the red and orange wires.

Is the reading on the red wire +6.5 V, and the orange wire +25 V?
Step 9 Go to step 10. The problem is
Replace the LVPS. See “LVPS removal” on page 369. solved.

Does the problem remain?

Step 10 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

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USB service check

Actions Yes No
Step 1 Go to step 2. The problem is
Make sure that the USB cable is properly connected to the printer solved.
and host PC.

Does the problem remain?

Step 2 Go to step 3. The problem is
Use a different USB cable. solved.

Does the problem remain?

Step 3 Go to step 4. The issue is with the
Connect a different device to the USB cable. host machine.

Did the host PC see the device?

Step 4 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Network service check

Notes:
• Before starting this service check, print out the network setup page. From the home screen, touch
Settings > Reports > Network > Network Setup Page.
• Consult the network administrator to verify that the physical and wireless network settings displayed
on the network settings page for the device are properly configured.
• If a wireless network is used, then verify that the printer is in range of the host computer or wireless
access point, and there is no electronic interference.
• Have the network administrator verify that the device is using the correct SSID, and wireless security
protocols.
• For more network troubleshooting information, consult the Lexmark Network Setup Guide.

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Actions Yes No
Step 1 Go to step 2. The problem is
If the printer is physically connected to the network, make sure that solved.
the Ethernet cable is properly connected on both ends.

Does the problem remain?

Step 2 Go to step 4. Go to step 3.
If the network is wireless, check the online status of the printer
under Printers and Faxes on the host computer. Delete all print jobs
in the print queue.

Is the printer online and in Ready state?

Step 3 Go to step 4. The problem is
Change the printer status to online. solved.

Does the problem remain?

Step 4 Go to step 9. Go to step 5.
Check the IP address displayed on the network settings page.

Does it match the IP address in the port of the drivers using the
printer?
Step 5 Go to step 6. Go to step 8.
Note: A printer should use a static IP address on a network.

Does the LAN use DHCP?

Step 6 Go to step 7. Go to step 8.
Check the first two segments of the IP address.

Does the IP address start with 169.254?

Step 7 Go to step 9. The problem is
Restart the printer. solved.

Does the problem remain?

Step 8 Go to step 9. The problem is
Reset the address on the printer to match the IP address on the solved.
driver.

Does the problem remain?

Step 9 Go to step 11. Go to step 10.
Have the network administrator check if the printer and computer
IP address have identical subnet addresses.

Are the subnet addresses the same?

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Actions Yes No
Step 10 Go to step 11. The problem is
Using the subnet address supplied by the network administrator, solved.
assign a unique IP address to the printer.
Note: The printer IP address should match the IP address on the
print driver.

Does the problem remain?

Step 11 Go to step 12. Go to step 15.

Is the printer physically connected (Ethernet cable) to the network?

Step 12 Go to step 13. The problem is
Try using a different Ethernet cable. solved.

Does the problem remain?

Step 13 Go to step 14. Contact the network
Have the network administrator check the network drop for activity. administrator.

Is the network drop functioning properly?

Step 14 Go to step 15. The problem is
Replace the controller board. See “Controller board removal” on solved.
page 470.

Does the problem remain?

Step 15 Go to step 17. Go to step 16.

Is the printer on the same wireless network as the other devices?

Step 16 Go to step 17. The problem is
Assign the correct wireless network to the printer. solved.

Does the problem remain?

Step 17 Go to step 18. Contact the network
administrator.
Are the other devices on the wireless network communicating
properly?
Step 18 Go to step 19. The problem is
Make sure that the wireless card on the controller board is properly solved.
installed.

Does the problem remain?

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Actions Yes No
Step 19 Go to step 20. The problem is
If there is an attached antenna, check it for damage, and replace solved.
if necessary.

Does the problem remain?

Step 20 Go to step 21. The problem is
Make sure that the antenna is properly connected to the wireless solved.
card.

Does the problem remain?

Step 21 Go to step 22. The problem is
Replace the wireless card. solved.

Does the problem remain?

Step 22 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Sensor (bin full) static jam service check

Action Yes No
Step 1 Go to step 3. Go to step 2.
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.

Does the paper size match the size set on the tray?
Step 2 Go to step 3. The problem is
Change the paper size or adjust the size setting in the tray. solved.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
Check the paper path for partially fed or jammed paper.

Is the paper path free of partially fed or jammed paper?

Step 4 Go to step 5. The problem is
Remove the partially fed or jammed paper. solved.

Does the problem remain?

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Action Yes No
Step 5 Contact the next Go to step 6.
a Enter the Diagnostics menu, and then navigate to: level of support.
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Output bin full).

Does the sensor status change while toggling the sensor?

Step 6 Go to step 7. The problem is
Make sure that the JDSNS1 connector on the engine board is solved.
properly connected.

Does the problem remain?

Step 7 Contact the next Go to step 8.
Check the sensor for damage. level of support.

Is the sensor free of damage?

Step 8 Contact the next The problem is
a Replace the sensor. See “Sensor (bin full) removal” on level of support. solved.
page 481.
b Perform a print job.

Does the problem remain?

Toner patch sensing service check

Pre‑check procedure
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Color alignment adjust
2 On the AA adjustment row, touch Start.
Note: This triggers the auto align routine which performs the color alignment error corrections (0.42
mm, 0.84 mm, and 3 mm range).
Note: If the AA adjustment is successful, an AA adjustment passed message appears on the
screen. If an AA adjustment passed message does not appear, skip the next pre-check step,
and then go directly to step 4 in the service check.
3 Enter the Diagnostics menu, and then navigate to:
Printer setup > EP setup > Toner patch sensor adjust > Full calibration
Note: This triggers the auto align routine (0.42 mm range only) and the solid area and linearization
adjustments.

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Action Yes No
Step 1 Go to step 2. The problem is
a From the home screen, touch Settings > Troubleshooting > solved.
Print Quality Test Pages.
b On the Device information section of the print quality test page,
check the CalSet values of the following:
• C Developer operating point
• C Laser operating point
• C Linearization stat
• M Developer operating point
• M Laser operating point
• M Linearization stat
• Y Developer operating point
• Y Laser operating point
• Y Linearization stat
• K Developer operating point
• K Laser operating point
• K Linearization stat

Are the values 0?

Step 2 Go to step 3. Go to step 4.
Perform the blank or white pages service check. See “Blank or
white pages check” on page 36.

Was an issue found and resolved?

Step 3 Go to step 4. The problem is
Perform the auto alignment service check. See “Auto alignment solved.
service check” on page 296.

Does the problem remain?

Step 4 The problem is Go to step 5.
a Enter the Diagnostics menu, and then navigate to: solved.
Printer setup > EP setup > Toner patch sensor adjust
b On the sensor gain characterization row, touch Start.
c On the sensor gain verification row, touch Start.
d On the sensor gain verification section of the test page, check
the average signal values of the patch number.

Are the values within the requirement?

Step 5 Go to step 6. The problem is
Perform the auto alignment service check. See “Auto alignment solved.
service check” on page 296.

Does the problem remain?

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Action Yes No
Step 6 Go to step 7. The problem is
Make sure that the JTPS_C1 connector on the engine board is solved.
properly connected to the sensor (TPS).

Does the problem remain?

Step 7 The problem is Contact the next
a Replace the sensor (TPS). See “Sensor (TPS) removal” on solved. level of support.
page 414.
b Enter the Diagnostics menu, and then navigate to:
Printer setup > EP setup > Toner patch sensor adjust
c On the sensor gain characterization row, touch Start.
d On the sensor gain verification row, touch Start.
e On the sensor gain verification section of the test page, check
the average signal values of the patch number.

Are the values within the requirement?

Auto alignment service check

Pre‑check procedure
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Color alignment adjust
2 On the AA adjustment row, touch Start.
Note: This triggers the auto align routine which performs the color alignment error corrections (0.42
mm, 0.84 mm, and 3 mm range).
Note: If the AA adjustment is successful, an AA adjustment passed message appears on the
screen. If an AA adjustment passed message does not appear, skip the next pre-check step,
and then go directly to step 3 in the service check.
3 Enter the Diagnostics menu, and then navigate to:
Printer setup > EP setup > Toner patch sensor adjust > Full calibration
Note: This triggers the auto align routine (0.42 mm range only).
Action Yes No
Step 1 Go to step 2. The problem is
a From the home screen, touch Settings > Troubleshooting > solved.
Print Quality Test Pages.
b On the CalSet section of the test page, check the color
alignment stat value.

Is the value 0?

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Action Yes No
Step 2 Go to step 3. The problem is
Perform the blank or white pages service check or missing color solved.
service check. See “Blank or white pages check” on page 36 or
“Missing color check” on page 75.

Does the problem remain?

Step 3 Go to step 4. The problem is
Make sure that the JTPS_C1 connector on the engine board is solved.
properly connected to the sensor (TPS).

Does the problem remain?

Step 4 The problem is Contact the next
Replace the sensor (TPS). See “Sensor (TPS) removal” on solved. level of support.
page 414.

Does the problem remain?

Scan, fax, and copy symptoms

Scan, fax, and copy symptoms

Symptom Action
The ADF does not scan both sides of the document. See “ADF duplex service check” on page 298.
The scanned image using the ADF is skewed. See “ADF feed errors service check” on
page 299.
Multiple documents feed into the ADF.
Documents do not feed into the ADF.
The scanner makes a buzzing noise on startup or during a scan. See “Flatbed CIS scanner home position service
check” on page 270.
The copied page is blank. See “Blank page copy check” on page 85.
The copied page is black. See “Black page copy check” on page 87.
There is no dial tone. See “Modem/fax card service check” on
page 301.
The printer does not connect to a fax machine. The fax machine is turned off. Ask the fax recipient
to check the machine.
Incoming fax has blank spaces or poor quality. See “Blank spaces on incoming fax service
check” on page 302.
Incoming fax has stretched words. See “Stretched words on incoming fax service
check” on page 302.
The printer does not transmit faxes. See “Fax transmission service check” on
page 302.

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Symptom Action
The printer does not receive faxes. See “Fax reception service check” on page
304.
The ADF makes a rattling noise. See “ADF rattling noise service check” on
page 307.
The scanner does not scan a legal‑size document. See “Scanner legal‑size scan service check” on
page 307.

ADF duplex service check

Actions Yes No
Step 1 Go to step 2. Go to step 5.
Check if all the ADF motors run. See “Motor tests” on page 318.

Does each motor run?

Step 2 Go to step 3. Go to step 5.
Check if the status of each ADF sensor changes while toggling the
sensor. See “Sensor test” on page 320.

Does the sensor status change while toggling the sensor?

Step 3 Go to step 4. Go to step 5.
Check if the actuator of each sensor is dirty or stuck.

Is the actuator dirty or stuck?

Step 4 Go to step 5. The problem is
Clean the actuator. solved.

Does the problem remain?

Step 5 Go to step 6. The problem is
a Reseat the JADF1 connector on the controller board. solved.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 6 Contact the next The problem is
Replace the ADF. See “ADF removal” on page 510. level of support. solved.

Does the problem remain?

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ADF feed errors service check

Actions Yes No
Step 1 Go to step 5. Go to step 2.
Check if multiple pages can feed into the ADF.

Can multiple pages feed into the ADF?

Step 2 Go to step 4. Go to step 3.
Check the ADF separator roller and ADF pick roller for dirt.

Are the ADF rollers clean?

Step 3 Go to step 4. The problem is
Using a lint-free cloth and isopropyl alcohol, clean the separator solved.
roller and pick roller.

Does the problem remain?

Step 4 Go to step 5. The problem is
Replace the ADF rollers. See “ADF rollers removal” on page solved.
507.

Does the problem remain?

Step 5 Go to step 6. Go to step 7.
Check if the document that fed into the ADF is skewed.

Is the document skewed?

Step 6 Go to step 7. The problem is
Set the ADF tray guides correctly. solved.

Does the problem remain?

Step 7 Go to step 8. The problem is
Make sure that the ADF top cover is closed completely. solved.

Does the problem remain?

Step 8 Go to step 9. Go to step 10.
Check if the document has a wrinkled or torn leading edge.

Does the document have a wrinkled or torn leading edge?

Step 9 Go to step 10. The problem is
Replace the document, and then resend the scan job. solved.

Does the problem remain?

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Actions Yes No
Step 10 Go to step 12. Go to step 11.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Motor tests
b Test the following motors.
• ADF pick
• ADF transport

Do the motors run?

Step 11 Go to step 12. The problem is
a Reseat the JADF1 connector on the controller board. solved.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 12 Go to step 16. Go to step 13.
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Find the sensor (ADF media present).

Does the sensor status change while toggling the sensor?

Step 13 Go to step 14. Go to step 15.
Check if the actuator is dirty or stuck.

Is the actuator dirty or stuck?

Step 14 Go to step 15. The problem is
Clean the actuator. solved.

Does the problem remain?

Step 15 Go to step 16. The problem is
a Reseat the JADF1 connector on the controller board. solved.
b Reseat the ADF cables on the ADF.

Does the problem remain?

Step 16 Go to step 17. The problem is
Replace the ADF. See “ADF removal” on page 510. solved.

Does the problem remain?

Step 17 Contact the next The problem is
Replace the controller board. See“Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

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Modem/fax card service check

Actions Yes No
Step 1 Go to step 2. The problem is
Reseat the telephone cable on the LINE port of the printer and on solved.
the wall jack.

Does the problem remain?

Step 2 Go to step 4. Go to step 3.
Check if the telephone cable sends and receives calls.

Does the cable send and receive calls?

Step 3 Go to step 4. The problem is
Connect the telephone cable to a working wall jack. solved.

Does the problem remain?

Step 4 Go to step 5. The problem is
Reseat the modem card ribbon cable on the modem card and on solved.
the JFAX1 connector on the controller board.

Does the problem remain?

Step 5 Go to step 7. Go to step 6.
Check the modem card ribbon cable for continuity.

Does the cable have continuity?

Step 6 Go to step 7. The problem is
Replace the modem card ribbon cable. solved.

Does the problem remain?

Step 7 Go to step 8. Go to step 9.
Measure the voltages of pins 4, 5, and 7 of the JFAX1 connector
on the controller board.
Note: Pins 9, 11, 13, 15, 17, and 19 are GND.

Are the voltages of pins 4 and 5 equal to +3.3 V DC and pin 7 equal
to +5 V DC?
Step 8 Go to step 9. The problem is
Replace the fax card. solved.

Does the problem remain?

Step 9 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

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Blank spaces on incoming fax service check

Actions Yes No
Step 1 Go to step 2. The problem is
Have a fax sent from another machine. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Attach the MFP to a different phone line. solved.

Does the problem remain?

Step 3 Go to step 4. The problem is
Print a test page. solved.

Does the image quality issue remain?

Step 4 Contact the next The problem is
Install a new toner cartridge. level of support. solved.

Does the problem remain?

Stretched words on incoming fax service check

Actions Yes No
Have a fax sent from another machine. Contact the next The problem is
level of support. solved.
Does the problem remain?

Fax transmission service check

Actions Yes No
Step 1 Go to step 2. The problem is
Reseat the telephone cable on the LINE port of the printer and on solved.
the wall jack.

Does the problem remain?

Step 2 Go to step 3. Go to step 5.
Check for a dial tone.

Is there a dial tone?

Step 3 Go to step 6. Go to step 4.
Use a telephone to check if the telephone line sends and receives
calls.

Does the line send and receive calls?

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Actions Yes No
Step 4 Go to step 6. Go to step 5.
Use a telephone handset to check if the telephone line is free of
static or external noise.

Is the line free of static or external noise?

Step 5 Go to step 6. The problem is
Connect the telephone cable to a working wall jack. solved.

Does the problem remain?

Step 6 Go to step 7. The problem is
a From the home screen, navigate to: solved.
Settings > Fax > Fax defaults > Fax setup > Fax Receive
Settings > Admin Controls > Enable Fax Receive
b Touch On.

Does the problem remain?

Step 7 Go to step 8. The problem is
a From the home screen, navigate to: solved.
Settings > Fax > Fax defaults > Fax setup > Fax Receive
Settings > Admin Controls > Answer on
b Select a ring pattern.

Does the problem remain?

Step 8 Go to step 11. Go to step 9.
Check if the telephone line is analog.

Is the line analog?

Step 9 Go to step 11. Go to step 10.
Check if the telephone line is a VOIP line.

Is the line VOIP?

Step 10 Go to step 11. Contact the next
Ask the system administrator to check if the VOIP server is level of support.
configured to receive faxes.

Is the server configured to receive faxes?

Step 11 Go to step 13. Go to step 12.
Check if the printer receives a fax from one specific remote device.

Does the printer receive a fax from one specific remote device?

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Actions Yes No
Step 12 Contact the next Go to step 13.
Check if a different device can send a fax. level of support.

Does the device send a fax?

Step 13 Go to step 14. The problem is
a From the home screen, navigate to: solved.
Settings > Fax > Fax defaults > Fax setup > Fax Receive
Settings > Admin Controls > Block no name fax
b Touch Off.

Does the problem remain?

Step 14 Go to step 15. Go to step 16.
a From the home screen, navigate to:
Settings > Fax > Fax defaults > Fax setup > Fax Receive
Settings > Admin Controls > Banned fax list
b Check if the remote device number is on the list.

Is the number on the list?

Step 15 Go to step 16. The problem is
Remove the remote device number from the list. solved.

Does the problem remain?

Step 16 Go to step 17. The problem is
a Enter the Service Engineer menu, and then navigate to: solved.
Fax SE > Modem Settings > Receive Thresh
b Adjust the setting in steps of 2 dB.
Note: The recommended adjustment range is between -33
dB and -48dB.

Does the problem remain?

Step 17 Contact the next The problem is
a Enter the Service Engineer menu, and then navigate to: level of support. solved.
Fax SE > Fax Settings > AutoPrint T30 Logs
b Check the reported error code. See “Fax error log codes” on
page 308.
c Perform the action suggested for the error.

Does the problem remain?

Fax reception service check

Note: Before performing this service check, make sure that the correct country code is selected.

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Actions Yes No
Step 1 Go to step 2. The problem is
Reseat the telephone cable on the LINE port of the printer and on solved.
the wall jack.

Does the problem remain?

Step 2 Go to step 4. Go to step 3.
Check if the telephone cable sends and receives calls.

Does the cable send and receive calls?

Step 3 Go to step 4. The problem is
Connect the telephone cable to a working wall jack. solved.

Does the problem remain?

Step 4 Go to step 7. Go to step 5.
Check if the telephone line is analog.

Is the telephone line analog?

Step 5 Go to step 6. Go to step 7.
Check if the telephone line is a VOIP line.

Is the line VOIP?

Step 6 Go to step 7. Contact the next
Ask the system administrator to verify if the VOIP server is level of support.
configured to receive faxes.

Is the server configured to receive faxes?

Step 7 Go to step 9. Go to step 8.
Check if the printer is on a PABX.

Is the printer on a PABX?

Step 8 Go to step 9. The problem is
a From the home screen, navigate to: solved.
Settings > Fax > Fax defaults > Fax setup > Fax Send Settings
> Behind a PABX
b Touch Yes.

Does the problem remain?

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Actions Yes No
Step 9 Go to step 10. Go to step 11.
a From the home screen, navigate to:
Settings > Fax > Fax defaults > Fax setup > Fax Send Settings
> Behind a PABX
b Touch No.
c Check if access to an outside line needs a dial prefix.

Does access need a dial prefix?

Step 10 Go to step 11. The problem is
Send a fax using a dial prefix. solved.

Does the problem remain?

Step 11 Go to step 13. Go to step 12.
Check if the printer sends a fax to one specific destination.

Does the printer send a fax to one specific destination?

Step 12 Go to step 13. Contact the next
Check if the device that does not receive a fax can send a fax. level of support.

Does the device send a fax?

Step 13 Go to step 14. The problem is
a Enter the Service Engineer menu, and then navigate to: solved.
Fax SE > Fax Settings > AutoPrint T30 Logs
b Check the reported error code. See “Fax error log codes” on
page 308.
c Perform the action suggested for the error.

Does the problem remain?

Step 14 Contact the next The problem is
a Enter the Service Engineer menu, and then navigate to: level of support. solved.
Fax SE > Modem Settings > Transmit Level
b Adjust the setting in steps of 1 dB.
Note: The recommended adjustment range is ±5 dB from the
default value.

Does the problem remain?

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ADF rattling noise service check

Actions Yes No
Step 1 Go to step 2. The problem is
Reinstall the ADF pick roller and ADF separator roller. solved.

Does the problem remain?

Step 2 Go to step 3. The problem is
Replace the ADF pick roller and ADF separator roller. See “ADF solved.
rollers removal” on page 507.

Does the problem remain?

Step 3 Go to step 4. The problem is
Reinstall the ADF top cover. solved.

Does the problem remain?

Step 4 Contact the next The problem is
Replace the ADF top cover. See “ADF top cover removal” on level of support. solved.
page 522.

Does the problem remain?

Scanner legal‑size scan service check

Actions Yes No
Step 1 Go to step 3. Go to step 2.
a Open the scanner cover.
b Check if the X mark on the scanner glass pad is visible and free
of damage.

Is the X mark visible and free of damage?

Step 2 Go to step 3. The problem is
Replace the scanner glass pad. See “Scanner glass pad removal” solved.
on page 505.

Does the problem remain?

Step 3 Go to step 5. Go to step 4.
a Open the scanner cover.
b Check if the X mark is in the rear right of the scanner glass pad.

Is the X mark in the rear right of the scanner glass pad?

Step 4 Go to step 5. The problem is
Reinstall the scanner glass pad in the correct orientation. solved.

Does the problem remain?

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Actions Yes No
Step 5 Go to step 6. The problem is
a Perform scanner calibration. See “Scanner Calibration Reset” solved.
on page 324.
b Send a scan job.

Does the problem remain?

Step 6 Go to step 7. The problem is
a Replace the scanner. See “Flatbed scanner removal” on solved.
page 511.
b Send a scan job.

Does the problem remain?

Step 7 Contact the next The problem is
Replace the controller board. See “Controller board removal” on level of support. solved.
page 470.

Does the problem remain?

Fax error log codes

Error code Description Action
000 No error occurred during fax transmission. No action is needed.
200 Error occurred when transmitting training. • Check line quality.
• Select a lower Max Speed value
under Fax Send settings.
• Adjust the transmit level.
3XX Error occurred when receiving image data. • Check line quality.
• Adjust Receive Threshold.
• Select a lower Max Speed value
under Fax Receive settings.
4XX Error occurred when sending image data. • Check line quality.
• Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’ value
under Fax Receive settings.
5XX Received unknown response from remote No action needed. Issue is with the other
fax device. device.
6XX Error occurred when receiving a frame. • Check line quality.
• Adjust ‘Receive Threshold’.
7XX Error occurred when sending a frame. • Check line quality.
• Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’ value
under Fax Send settings.

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Error code Description Action

800 Received EOT unexpectedly from the If error persists, then disable V34
modem in V34 mode. modulation scheme.
802 Too many timeouts occurred during ECM If error persists, then disable ECM mode.
reception.
803 Fax cancelled by user No action needed.
804 Unexpectedly received a disconnect • Check line quality.
command from the remote end. • Adjust Transmit Level/Receive
Threshold values.
• Remote device could be requesting
an unsupported feature.
805 Remote fax device failed to respond to the • Adjust Transmit Level/Receive
DCS command. Threshold values.
• Remote device could be
malfunctioning.
808 T1 timeout occurred when trying to Adjust Transmit Level/Receive
establish a connection with a remote fax Threshold values.
device.
809 T2 Timeout occurred due to loss of Adjust Transmit Level/Receive
command/response synchronization. Threshold values.
80A T5 Timeout occurred when transmitting • Check line quality.
image data to remote fax device. • Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’ value
under Fax Send settings.
80B Too many errors when transmitting in ECM • Check line quality.
mode. • Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’ value
under Fax Send settings.
80C Remote device failed to respond to the • Select a lower ‘Max Speed’ value
CTC command. under Fax Send settings.
• Adjust ‘Transmit Level’.
80D Received too many requests from remote • Check line quality.
end to repeat the previous command sent. • Adjust ‘Transmit Level’.
• Check if line conditions on remote
end will facilitate a good connection.
80E Functional limitation-Remote fax device No action needed. Issue with the remote
does not support G3 receive capability. device.
811 Failed to detect a fax device at the remote • Verify MFD is answering to fax call
end. and not a voice call.
• Decrease value of ‘Rings To Answer’
setting.
812 No more data rates available in V34 Adjust to a lower modulation scheme.
modulation scheme.

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Error code Description Action

813 Timeout occurred after waiting too long to Adjust “Receive Threshold”.
receive a good frame.
814 Tried too many times at selected speed • Adjust ‘Transmit Level’.
using V34 modulation scheme. • Adjust to a lower modulation
scheme.
815 Fax transmission was interrupted due to Troubleshoot MFP if error persists. See
power failure. “Modem/fax card service check” on
page 301.
818 Fax transmission failed due to insufficient Adjust ‘Memory Use’ setting to allocate
memory to store scanned image. more memory for send jobs.
819 Fax transmission failed due to insufficient Adjust ‘Memory Use’ setting to allocate
memory to store received image. more memory for receive jobs.
81A A timeout occurred during transmission of Select a lower ‘Max Speed’ value under
a page in ECM mode. Fax Send settings.
880 Failure to transmit training successfully in • Select a lower “Max Speed” under
V17, V29, V27 terminal modulation Fax Send settings.
schemes. • Adjust the “Transmit Level”.
• Check line quality.
881 Failure to transmit training successfully in • Select a lower “Max Speed” under
V33, V29, V27 terminal modulation Fax Send settings.
schemes. • Adjust the “Transmit Level”.
• Check line quality.
882 Failure to transmit training successfully in • Select a lower “Max Speed” under
V17, V29 terminal modulation schemes. Fax Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
883 Failure to transmit training successfully in • Select a lower “Max Speed” under
V17, V27 terminal modulation schemes. Fax Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
884 Failure to transmit training successfully in • Select a lower “Max Speed” under
V29, V27 terminal modulation schemes. Fax Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
885 Failure to transmit training successfully in • Select a lower “Max Speed” under
V17 terminal modulation scheme. Fax Send settings.
• Adjust the “Transmit Level”.
• Check line quality.

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Error code Description Action

886 Failure to transmit training successfully in • Select a lower “Max Speed” under
V29 terminal modulation scheme. Fax Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
887 Failure to transmit training successfully in • Select a lower “Max Speed” under
V27 terminal modulation scheme. Fax Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
888 Failure to transmit training successfully at • Adjust “Transmit Level”.
2400 bps in V27 terminal modulation • Check line quality.
scheme.
889 Failed to connect at the minimum speed • Adjust “Transmit Level”.
supported by the MFP. • Incompatible connection.
88A Failed to connect using V.34 modulation • Check line quality.
scheme. • Adjust to a lower modulation
scheme.
• Adjust Transmit Level Receive
Threshold values.
901 No fax tones detected from remote end. • Verify destination phone number.
• Verify that the remote fax is
authorized to receive faxes.
902 No dial tone detected. • Check by enabling ‘Behind a PABX’
setting.
• Check phone line.
• Check MFD modem hardware.
903 Busy tone detected. Check with remote end if successive
attempts fail.
904 Hardware error detected. See “Modem/fax card service check”
on page 301.
905 A timeout occurred after dialing the Check with remote end if successive
number and waiting for a response. attempts fail.
906 Fax cancelled by user. No action needed.
907 Modem detected a digital line connection. Verify the MFP is connected to an analog
line. See “Fax transmission service
check” on page 302.
908 Phone line was disconnected Restore phone line connection.
A00 Received request for unsupported No action needed.
function from remote fax device.
A01 Received request for unsupported image No action needed.
width from remote fax device.

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Error code Description Action

A02 Received request for unsupported image No action needed.
resolution from remote fax device.
A03 Received request for unsupported No action needed.
compression type from remote fax device.
A04 Received request for unsupported image No action needed.
length from remote fax device.
F00 Unknown error occurred. No action needed.

Escalating a fax issue to second‑level support

Before contacting the second-level support, go to the SE menu on the MFP, and then generate a Fax error file.
This file contains machine settings information and debug information that will help second-level support
determine the cause of a failure.
To generate the fax error file, perform the following steps:
1 In a Web browser, type http://MFP/<IP address>/se.
2 The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays:

3 Write down the type of connection, the type of error, and the job in which the error occurred.
4 In the Web browser address bar, type http://MFP/<IP address>/se.
5 Click Report a Fax Problem. The fax check list displays.
6 Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second-
level support can assist you if you have questions about the information requested on the page.

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Note: The fields requesting the code levels, model number, type of problem are auto‑filled. If the
information is not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by
pressing **411 or typing http://MFP/<IP address>/se in a Web browser.
7 After all the requested information is entered into the Fax Checklist Web page, press the Submit button on
the bottom of the page. A dialogue asking you to save the file appears.
Note: The file generated by the MFP is not automatically transmitted to second‑level support. It is placed
on the computer desktop.
8 Enter a name for the file, and indicated where you want to save the file.
9 Press OK. The file appears on the desktop.
10 E‑mail the file to second‑level support.

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Service menus
Understanding the printer control panel

Using the control panel

Control panel part Function

1 Power button • Turn on or turn off the printer.
Note: To turn off the printer, press and hold the power button for five seconds.
• Set the printer to Sleep mode.
• Wake the printer from Sleep or Hibernate mode.
2 Display • View the printer messages and supply status.
• Set up and operate the printer.
3 Indicator light Check the status of the printer.

Understanding the status of the indicator light

Indicator light Printer status
Off The printer is off.
Solid blue The printer is ready.
Blinking blue The printer is printing or processing data.
Blinking red The printer requires user intervention.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Deep Sleep or Hibernate mode.

Configuring the door interlock bypass jumpers

Note: The interlock bypass jumpers are only used with the following motors:

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• Motor (fuser)
• Motor (K/transfer belt)
• Motor (tray 1 pick/lift)
• Motor (duplex/MPF)
The engine board has two door interlock bypass jumpers. These jumpers allow you to leave the doors open
to see the motors in operation while being tested in diagnostics mode.
The J72 jumper connector enables the motor (fuser) and motor (K/transfer belt) for diagnostic tests.
The JMTREN2 jumper connector enables the motor (tray1 pick/lift) and motor (duplex/MPF) for diagnostic tests.
Note: If the jumpers are not set to the bypass position and a motor test is performed while a door is open,
then a 1yy.80 or other error can occur.
The following are the jumper configurations:

To set the jumpers:

1 Turn off the printer.
2 Remove the controller board shield. See “Controller board shield removal” on page 466.
3 Locate the jumper connectors on the engine board.
4 Move the jumper of the motor being tested to the bypass position.
5 Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests.
6 Observe precautions for motor tests. See “Motor tests” on page 331.
7 Select a motor, and then touch Start.
8 After the test, turn off the printer, and then move the jumpers back to the default position.

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Diagnostics menu

Entering the Diagnostics Menu

The Diagnostics Menu contains tests that are used to help isolate printer issues.
• To access the menu from POST, do the following:
1 Unplug the power cord from the electrical outlet.
2 Open tray 1.
3 Connect the power cord to the electrical outlet.
When the display shows the following icon, close tray 1.

4 From the menu that appears on the display, select Diagnostics_Mode.

Notes:
– Make sure that the selected menu turns green.
– If the Diagnostics_Mode option does not show on the display, touch ‑> repeatedly until it
appears.
5 Select Boot.
• To access the Diagnostics Menu from the home screen, do the following:
1 From the home screen, touch .
2 Touch **36, and then touch OK.

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Reports

Device
This report lists all the current printer settings.
Enter the Diagnostics menu, and then navigate to:
Reports > Device

Licenses
This setting lists all the installed licenses and their feature data.
Enter the Diagnostics menu, and then navigate to:
Reports > Licenses

Advanced Print Quality Samples

This setting prints a list of the printer settings and sample pages to check print quality.
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality Test Pages

Format Fax Storage

This setting deletes stored fax jobs.
1 Enter the Diagnostics menu, and then navigate to:
Format Fax Storage
2 Touch Start.
Note: If the device is registered to etherFAXTM, it must be unregistered and then registered again for
etherFAX to work. For more information, visit https://www.etherfax.net/lexmark.

Scanner Diagnostics

Motor tests
Note: For a video demonstration, see Performing the scanner motor tests.
1 Enter the Diagnostics menu, and then select navigate to:
Scanner diagnostics > Motor tests
2 Select a motor, and then touch Start.

Notes:
• If the motor is activated, then it is properly working.

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• Some motors require automatic deactivation in order to avoid secondary issues such as possible
damage and contamination.
• Some tests require a special action to activate a motor such as removing a major component.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.

List of motor tests

Test Notes
ADF pick Open the ADF top cover to view the pick drive gear.

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Test Notes
ADF transport Open the ADF top cover to view the ADF feed/exit roller.

Flatbed scanner Open the scanner cover to view the flatbed CIS scanner.

Sensor test
Note: For a video demonstration, see Performing the scanner sensor tests.

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This test verifies the status of the scanner sensors.

1 Enter the Diagnostics menu, and then touch Scanner diagnostics.
2 From the Sensor test row, touch Start.
A list of sensors appears.
3 Find, and then manually toggle the sensor.

Notes:
• The sensor status on the screen toggles between 1 and 0 when the sensor is properly working.
• If a sensor test fails, the test failure may not indicate a failed sensor. Further troubleshooting may be
required. Check the boards and cables for possible issues.

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List of sensor tests

Tests Notes
ADF media present Open the ADF top cover to access the sensor.

ADF 1st scan Open the ADF top cover to access the sensor.

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Tests Notes
ADF 2nd scan 1 Open the scanner cover.
2 Insert a sheet of paper to toggle the sensor.

ADF closed Open or close the scanner cover to toggle the sensor.
ADF top door interlock Open or close the ADF top cover to toggle the sensor.
ADF calibration strip home ‑‑
FB CCD home ‑‑

Multifeed calibration
Note: For a video demonstration, see Performing the scanner multifeed calibration.
1 Load a single letter or A4 size paper on the ADF tray.
2 Enter the Diagnostics menu, and then touch Scanner diagnostics.
3 Select Multifeed Calibration, and then touch Start.

Feed Test
Note: For a video demonstration, see Performing the scanner feed test.
This test allows for a continuous feed from the ADF or flatbed.
1 Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Feed Test
2 Select a paper size.
3 From the Feed Test row, touch Start.

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Scanner Calibration Reset

Before starting the test, make sure that the scanner glass and scanner pad are clean. For more information,
see “Cleaning the scanner” on page 546.
1 Enter the Diagnostics menu, and then touch Scanner diagnostics.
2 From the Sensor Calibration Reset row, touch Start.
To verify the result, do the following:
1 Load the ADF with a document containing light and dark content.
2 Print a two-sided copy of the document.
Notes:
• If the back side of the copy has vertical streaks, then clean the scanner glass and backing material,
and then print another copy.
• If the streaks still appear, then repeat the cleaning and verification procedure or replace the ADF.

Printer Setup

Printed page count (mono)

This setting displays the amount of pages printed in mono.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the printed page count for mono.

Printed page count (color)

This setting displays the amount of pages printed in color.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the printed page count for color.

Permanent page count

This setting displays the total number of pages printed in mono and color. After all the print tests are completed,
this value resets to zero.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the permanent page count.

Processor ID
This setting indicates the ID of the processor on the controller board.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the processor ID.

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Serial number
This setting displays a read-only value of the serial number.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the serial number.

Model name
This setting displays the model name of the printer.
1 Enter the Diagnostics menu, and then touch Printer Setup.
2 View the model name.

Engine setting [x]

Warning—Potential Damage: Do not change this setting without specific instructions from the next level of
support.
This setting allows you to select a printer engine setting. Possible values are 0–255. 0 is the default.
1 Enter the Diagnostics menu, and then navigate to:
Printer Setup > Engine setting [x]
2 Select a setting, enter a value, and then touch OK.

EP setup
Warning—Potential Damage: Do not change this setting without specific instructions from the next level of
support.
This setting allows you to adjust the EP setup of the printer.
1 Enter the Diagnostics menu, and then navigate to:
Printer Setup > EP setup
2 Select a setting.

Waste toner sensor calibration

This procedure ensures the accuracy of the waste toner level detection.
1 Enter the Diagnostics menu, and then navigate to:
Printer Setup > Waste toner sensor calibration
2 Remove the waste toner bottle.
3 Touch Start.

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Printer diagnostics and adjustments

Sensor tests
Note: For a video demonstration, see Performing the printer sensor tests.
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments.
2 From the Sensor tests row, touch Start.
A list of sensors appears.
3 Find, and then manually toggle the sensor.

Notes:
• The sensor status on the screen toggles between 1 and 0 when the sensor is properly working.
• If a sensor test fails, the test failure may not indicate a failed sensor. Further troubleshooting may be
required. Check the boards and cables for possible issues.

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List of sensor tests

Tests Notes
Pick roller index (tray 1) 1 Remove the tray insert.
Paper present (tray 1) 2 Lower the pick roller to toggle the sensor.

MPF media present Load or remove paper on the MPF to toggle the sensor.
Tray 1 pick ‑‑
MPF/pass‑through ‑‑
Input ‑‑
Narrow media Open the front door to access the sensor.

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Tests Notes
Output bin full Lift the bin flag to toggle the sensor.

Redrive/Duplex path 1 ‑‑
Duplex path 2 ‑‑
Fuser buckle Open the front door to access the sensor.

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Tests Notes
Fuser exit Open the fuser access door to access the sensor.

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Tests Notes
Door interlock 1 Open the cartridge door.
2 Toggle the sensor with a folded sheet of paper.

Pass/Fail Cables ‑‑
Waste Toner Bottle 1 Remove the waste toner bottle.
2 Toggle the sensor with a folded sheet of paper.

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Tests Notes
Media size (tray 1) switch 1 Remove the tray insert to access the switches.
Media size (tray 1) switch 2
Media size (tray 1) switch 3
Media size (tray 1) switch 4

K Toner meter ‑‑
C Toner meter ‑‑
M Toner meter ‑‑
Y Toner meter ‑‑

Motor tests
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
2 Select a motor, and then touch Start.

Notes:
• If the motor is activated, then it is properly working.
• Some motors require automatic deactivation in order to avoid secondary issues such as possible
damage and contamination.
• Some tests require a special action to activate a motor such as removing a major component.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.

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List of motor tests

Test Notes
CMY developer 1 Remove the imaging kit.
2 Close all doors.
The test is successful if the couplings rotate.

K developer‑transfer 1 Remove the imaging kit.

2 Remove the transfer module. See “Transfer module
removal” on page 423.
3 Close all doors.
The test is successful if the coupling rotates.

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Test Notes
Pick (tray 1) Remove the tray insert.
The test is successful if the pick roller activates.

Isolation ‑‑
Deskew ‑‑
Fuser Close all doors.
Redrive The test is successful if the rollers activate.

Duplex/MPF ‑‑
Black only retract 1 Remove the imaging kit.
2 Remove the transfer module. See “Transfer module
removal” on page 423.
3 Close all doors.

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Test Notes
Fan (main) Remove the left cover.
The test is successful if the main fan activates.

Fan (fuser) Remove the left cover.

The test is successful if the fuser fan activates.

Registration adjust
This setting lets you adjust the skew, margins, or perform a Quick Test. For more information, see “Registration
adjustment” on page 361.
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Registration adjust
2 Select a setting to adjust.

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Color alignment adjust

This setting allows you to adjust the color alignments and to print or reset the default settings.
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Color alignment adjust
2 Select a setting.

Supply reset
The setting resets the transfer module counter values to zero.
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Supply reset
2 Select a setting, and then touch Start.

Add-on cards tests

This setting allows you to test the add-on cards installed on the printer.
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Add‑on cards tests
2 Select a card.

Weather station
This setting lets you view the temperature and humidity of the weather station sensor.
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments.
2 From the Weather station row, touch Start.

Fuser temperature
This setting lets you view the fuser temperature.
1 Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments.
2 From the Fuser temperature row, touch Start.

Universal Override
This setting allows the user to load custom paper sizes into a paper source.
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Universal Override
2 Select a setting to adjust.

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Out of service erase

This setting deletes nonvolatile memory and information on the storage drive.
1 Enter the Diagnostics menu, and then navigate to:
Out of service erase
2 Touch Start.

Event Log

Display Log
This setting displays the panel text that appears when the event occurs.
Enter the Diagnostics menu, and then navigate to:
Event Log > Display Log

Print Log
This setting lists an extended version of the various printer events.
1 Enter the Diagnostics menu, and then navigate to:
Event Log > Print Log
2 Touch Start.
Note: The events that appear in the report vary depending on the operational history of the printer.

Print Log Summary

This setting lists a brief summary of the various printer events.
1 Enter the Diagnostics menu, and then navigate to:
Event Log > Print Log Summary
2 Touch Start.
Note: The events that appear in the report vary depending on the operational history of the printer.

Mark Log
This setting allows you to create a service, maintenance, or custom log entry. Each log entry is added in the
printer event log.
1 Enter the Diagnostics menu, and then navigate to:
Event Log > Mark Log
2 Select a log that you want to create, and then touch Start.

Input tray quick print

Note: For a video demonstration, see Performing the input tray quick print.

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This setting lets you print a single or continuous Quick Test page in either duplex or simplex mode.
1 Enter the Diagnostics menu, and then touch Input tray quick print.
2 Select where you want to print the pages from.
3 Select whether to print a single or continuous test page, and then touch Start.

Additional input trays adjustments/tests

Sensor tests
1 Enter the Diagnostics menu, and then touch Additional input trays adjustments/tests.
2 From the Additional input tray sensors row, touch Start.
A list of sensors appears.
3 Find, and then manually toggle the sensor.
Notes:
• The sensor status on the screen toggles between 1 and 0 when the sensor is properly working.
• If a sensor test fails, the test failure may not indicate a failed sensor. Further troubleshooting may be
required. Check the boards and cables for possible issues.

List of sensor tests

Media size (tray 2) switch 1
Media size (tray 2) switch 2
Media size (tray 2) switch 3
Media size (tray 2) switch 4
Media size (tray 3) switch 1
Media size (tray 3) switch 2
Media size (tray 3) switch 3
Media size (tray 3) switch 4
Media size (tray 4) switch 1
Media size (tray 4) switch 2
Media size (tray 4) switch 3
Media size (tray 4) switch 4
Media size (tray 5) switch 1
Media size (tray 5) switch 2
Media size (tray 5) switch 3
Media size (tray 5) switch 4
Pass‑through (tray 2)
Pass‑through (tray 3)

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Pass‑through (tray 4)
Pass‑through (tray 5)
Trailing edge (tray 2)
Trailing edge (tray 3)
Trailing edge (tray 4)
Trailing edge (tray 5)
Pick roller index (tray 2)
Pick roller index (tray 3)
Pick roller index (tray 4)
Pick roller index (tray 5)
Paper present (tray 2)
Paper present (tray 3)
Paper present (tray 4)
Paper present (tray 5)

Motor tests
1 Enter the Diagnostics menu, and then navigate to:
Additional input trays adjustments/tests > Additional input tray motors
2 Select a motor, and then touch Start.
Notes:
• If the motor is activated, then it is properly working.
• Some motors require automatic deactivation in order to avoid secondary issues such as possible
damage and contamination.
• Some tests require a special action to activate a motor such as removing a major component.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.

List of motor tests

Pick (tray 2)
Pick (tray 3)
Pick (tray 4)
Pick (tray 5)
Pass‑through (tray 2)
Pass‑through (tray 3)
Pass‑through (tray 4)
Pass‑through (tray 5)

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Configuration menu

Entering the Configuration Menu

From the control panel, navigate to:
Settings > Device > Maintenance > Configuration Menu

Configuration Menu
Menu item Description
USB Configuration Change the USB driver mode of the printer to improve its
USB PnP compatibility with a personal computer.
1*
2
USB Configuration Set whether the USB device driver enumerates as a USB
USB Scan to Local Simple device (single interface) or as a USB Composite device
On* (multiple interfaces).
Off
USB Configuration Set the USB port to run at full speed and disable its high‑speed
USB Speed capabilities.
Full
Auto*
Tray Configuration Set the tray to sense automatically the paper size loaded into
Size Sensing it.
Tray [x] Sensing
Off
On*
Tray Configuration Set the printer to link the trays that have the same paper type
Tray Linking and paper size settings.
Automatic*
Off
Tray Configuration Display a message that lets the user change the paper size and
Show Tray Insert Message paper type settings after inserting the tray.
Off
Only for unknown sizes*
Always
Tray Configuration Determine the default loading orientation for the A5 size paper
A5 Loading in all paper sources.
Short Edge
Long Edge*
Note: An asterisk (*) next to a value indicates the factory default setting.

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Menu item Description

Tray Configuration Set the paper source that the user fills when a prompt to load
Paper Prompts paper appears.
Auto* Note: For Multipurpose Feeder to appear, in the Paper menu,
Multipurpose Feeder set Configure MP to Cassette.
Manual Paper
Tray Configuration Set the paper source that the user fills when a prompt to load
Envelope Prompts envelope appears.
Auto* Note: For Multipurpose Feeder to appear, in the Paper menu,
Multipurpose Feeder set Configure MP to Cassette.
Manual Envelope
Tray Configuration Set the printer to resolve paper- or envelope-related change
Action for Prompts prompts.
Prompt user*
Continue
Use current
Reports Print reports about printer menu settings, status, and event
Menu Settings Page logs.
Event Log
Event Log Summary
Supply Usage And Counters Reset the supply usage history, such as number of pages and
Clear Supply Usage History days remaining, to the factory shipped level.

Supply Usage And Counters Reset the counter after installing a new supply item or
ITM Reset maintenance kit.
Reset Black Cartridge Counter
Reset Cyan Cartridge Counter
Reset Magenta Cartridge Counter
Reset Yellow Cartridge Counter
Reset Maintenance Counter
Supply Usage And Counters Adjust the amount of color coverage for each printing range.
Tiered Coverage Ranges
Printer Emulations Set the printer to recognize and use the PPDS data stream.
PPDS Emulation
Off*
On
Printer Emulations Set the printer to recognize and use the PS data stream.
PS Emulation
Off
On*
Note: An asterisk (*) next to a value indicates the factory default setting.

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Menu item Description

Printer Emulations Activate formsmerge to store the forms into the hard disk or
Enable Formsmerge intelligent storage drive (ISD).
Off* Note: The printer must have a hard disk or an ISD installed.
On
Printer Emulations Activate Prescribe.
Enable Prescribe Note: The Prescribe license must be installed.
Off*
On
Printer Emulations Set the page timeout during emulation.
Emulator Security
Page Timeout
0–60 (60*)
Printer Emulations Reset the emulator after a print job.
Emulator Security
Reset Emulator After Job
Off*
On
Printer Emulations Disable access to printer message during emulation.
Emulator Security
Disable Printer Message Access
Off
On*
Fax Configuration Set fax to enter Sleep mode whenever the printer determines
Fax Low Power Support that it must.
Disable Sleep
Permit Sleep
Auto*
Fax Configuration Set the storage location for all faxes.
Fax Storage Location Note: This menu item appears only when a hard disk or an
NAND ISD is installed.
Disk*
Print Configuration Print non‑copy jobs in grayscale.
Black Only Mode
Off*
On
Note: An asterisk (*) next to a value indicates the factory default setting.

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Menu item Description

Print Configuration Enhance the printed output to compensate for misregistration
Color Trapping in the printer.
Off
1
2*
3
4
5
Print Configuration Set a text point-size value below which the high‑frequency
Font Sharpening screens are used when printing font data.
0–150 (24*) For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Device Operations Set the printer to operate in Quiet Mode.
Quiet Mode Note: Enabling this setting slows down the overall
Off* performance of the printer.
On
Device Operations Enable access to the printer menus from the control panel.
Panel Menus
Off
On*
Device Operations Set the printer to operate in a special mode, in which it attempts
Safe Mode to continue offering as much functionality as possible, despite
Off* known issues.
On For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Device Operations Set the minimum memory allocation for storing copy jobs.
Minimum Copy Memory
80 MB*
100 MB
Device Operations Erase user‑defined strings for the Default or Alternate custom
Clear Custom Status messages.

Device Operations Erase messages that were remotely installed.

Clear all remotely‑installed messages
Device Operations Show existing error messages on the display after the printer
Automatically Display Error Screens remains inactive on the home screen for a length of time.
Off
On*
Device Operations Enable the printer to use the orientation setting under the Copy
Honor orientation on fast path copy menu when sending quick copy jobs.
Off*
On
Note: An asterisk (*) next to a value indicates the factory default setting.

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Menu item Description

Toner patch sensor setup Set the printer to put down the correct amount of toner to
Calibration frequency preference maintain color consistency.
Disabled
Fewest color adjustments
Fewer color adjustments
Normal*
Better color accuracy
Best color accuracy
Toner patch sensor setup Run the full color calibration.
Full calibration
Toner patch sensor setup Print a diagnostic page that contains information on toner patch
Print TPS information page sensor calibration.

App Configuration Enable Lexmark Embedded Solutions (LES) applications.

LES Applications
Off
On*
Scanner Configuration Print a Quick Test target page.
Scanner Manual Registration Note: Make sure that the margin spacing on the target page
Print Quick Test is uniform all the way around the target. If it is not, then the
printer margins must be reset.
Scanner Configuration Manually register the flatbed and ADF after replacing the ADF,
Scanner Manual Registration scanner glass, or controller board.
Front ADF Registration
Rear ADF Registration
Flatbed Registration
Scanner Configuration Reset the counter after replacing the ADF maintenance kit.
Reset Maintenance Counter
Scanner Configuration Set the size, in millimeters, of the no‑print area around an ADF
Edge Erase or flatbed scan job.
Flatbed Edge Erase (3*)
ADF Edge Erase (3*)
Scanner Configuration Reduce skewing of documents that are scanned from the ADF.
ADF Deskew
ADF Electronic Deskew (On*)
Scanner Configuration Disable the scanner when it is not working properly.
Disable Scanner
No*
Yes
ADF Only
Note: An asterisk (*) next to a value indicates the factory default setting.

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Menu item Description

Scanner Configuration Set the byte order of a TIFF‑formatted scan output.
Tiff Byte Order
CPU Endianness*
Little Endian
Big Endian
Scanner Configuration Set the RowsPerStrip tag value of a TIFF‑formatted scan output.
Exact Tiff Rows Per Strip
On*
Off
Note: An asterisk (*) next to a value indicates the factory default setting.

Entering Invalid engine mode

This mode allows the printer to load the correct firmware code. For more information, see “Updating the printer
firmware ” on page 357.
1 Unplug the power cord from the electrical outlet.
2 Open tray 1.
3 Connect the power cord to the electrical outlet.
When the display shows the following icon, close tray 1.

4 Touch ‑> to navigate the menu that appears on the display, and then select ENGINE_FLASH.

Note: The selected menu turns green.

5 Touch Boot.

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Entering recovery mode

This mode allows the printer to boot from a secondary set of instructions and flash firmware code. While in this
mode, you can only flash firmware code through a USB cable directly connected to a PC.
1 Unplug the power cord from the electrical outlet.
2 Open tray 1.
3 Connect the power cord to the electrical outlet.
When the display shows the following icon, close tray 1.

4 Touch ‑> to navigate the menu that appears on the display, and then select RECOVERY.
Note: The selected menu turns green.
5 Touch Boot.

Service Engineer menu

Entering the Service Engineer (SE) menu

1 From the home screen, touch .
2 Touch **411, and then touch OK.

General SE
Enter the Service Engineer (SE) menu, and then select General SE.
The following settings are available:
• Capture logs to USB drive
• Code versions
• Debug level

Network SE
Enter the Service Engineer (SE) menu, and then select Network SE.
Note: Use these settings as directed by the next level of support.

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Top level menu Intermediate menu

History • Print History
• Mark History
MAC • Set Card Speed
• LAA
• Keep Alive
NPAP Print Alerts
TCP/IP • DHCP Request options
• Allow SNMP Set
• netstat
• arp
• Meditech Mode
• MTU
• RAW LPR Mode
• Garp Interval
Wireless settings Wireless Performance Enhancement
Note: This setting is only available if a wireless module is installed.
Wireless SE menu • Enable WFA_DUT on wlan interface
• Enable WFA_DUT on wfd interface
• Disable HT40 support
• Enable Sigma Debug File
• Enable TurboMode
• Disable Forced MixedMode
• Grab Wake Lock
• Enable Radio Reset
• Limit Band to b/g
Ping Test • Ping Address
• Attempts
• Packet Size
• Ping
Other Actions • ifconfig
• IPtables [Firewall Dump]
• IP6tables [Firewall Dump]
• IPsec Dump
Enable DHCPCD Debugging N/A
Enable WPA‑supplicant Debugging N/A
Enable Ethernet Gigabit N/A

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Fax SE
Use this menu for the fax transmission and fax reception service checks.
Enter the Service Engineer (SE) menu, and then select Fax SE.
Note: Use these settings as directed by the next level of support.

Top level menu Intermediate menu

Agency Test Menu • Go Off Hook
• Ring Detect
• Generate Tones
• Modulations
Fax Settings • Fax Modulations
• Miscellaneous Settings
• Reset Fax Settings
Modem Settings • Caller ID Pattern
Note: Changing the value of this setting also changes the value of the Caller ID setting in
the Fax Settings.
• Pulse Dial Type
• Disable Sending CRP
Reboot System N/A

Scanner SE
Enter the Service Engineer (SE) menu, and then select Scanner SE.

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Parts removal
Data security notice
Identifying printer memory
• Volatile memory—The printer uses standard random access memory (RAM) to buffer user data temporarily
during simple print and copy jobs.
• Nonvolatile memory—The printer may use two forms of nonvolatile memory: EEPROM and NAND (flash
memory). Both types are used to store the operating system, printer settings, network information, scanner
and bookmark settings, and embedded solutions.
• Hard disk memory—Some printers have a hard disk drive installed. The hard disk is designed for printer-
specific functionality and cannot be used for long‑term storage of data that is not print-related. The hard
disk does not let users extract information, create folders, create disk or network file shares, or transfer FTP
information directly from a client device. The hard disk can retain buffered user data from complex print
jobs, form data, and font data.
The following parts can store memory:
• Printer control panel
• User interface controller card (UICC)
• Controller board
• Optional hard disks
Note: The printer control panel and controller board contain NVRAM.

Erasing printer memory

To erase volatile memory, turn off the printer.
To erase nonvolatile memory, do the following:
1 From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase > Sanitize all
information on nonvolatile memory.
2 Select Sanitize all information on nonvolatile memory, and then select ERASE.
3 Follow the instructions on the screen.
To erase hard disk memory, do the following:
1 From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase > Sanitize all
information on hard disk.
2 Select Sanitize all information on hard disk, and then select ERASE.
3 Follow the instructions on the screen.
Note: This process can take from several minutes to more than an hour, making the printer unavailable for
other tasks.

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Removal precautions
CAUTION—SHOCK HAZARD: The low-voltage power supply (LVPS) and the high-voltage power supply
(HVPS) may have residual voltage present. To avoid the risk of electrical shock, do not touch their circuit
components or the solder side of the board. Only handle them by their outer edges or metal housing.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not physically
disconnect the input AC voltage. To avoid the risk of electrical shock, always remove the power cord
from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to the printer,
remove the power cord from the electrical outlet and disconnect all connections to any external devices
before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Précautions de retrait
ATTENTION—RISQUE D'ELECTROCUTION : Une tension résiduelle peut être présente dans le bloc
d'alimentation basse tension (LVPS) et le bloc d'alimentation haute tension (HVPS). Pour éviter tout
risque d'électrocution, ne touchez pas les composants du circuit ou le côté soudure de la carte. Tenez-
les uniquement par leurs extrémités ou le boîtier en métal.
ATTENTION—RISQUE D'ELECTROCUTION : Ce produit utilise un commutateur d'alimentation
électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA. Pour éviter tout risque
d'électrocution, débranchez toujours le cordon d'alimentation de l'imprimante lorsque vous devez
déconnecter la tension d'alimentation CA.
ATTENTION—RISQUE D'ELECTROCUTION : Pour éviter tout risque d'électrocution et éviter
d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et déconnectez
toute connexion à tout périphérique externe avant de brancher ou débrancher des câbles ou circuits et
assemblages électroniques.
ATTENTION—SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour réduire le
risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.
ATTENTION : RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement, agissez
avec précaution au niveau des zones signalées par cette étiquette. Les blessures par pincement
peuvent se produire autour des pièces mobiles telles que les engrenages, portes, tiroirs et capots.

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Precauciones durante la extracción

PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: La fuente de alimentación de bajo voltaje
(LVPS) y la fuente de alimentación de alto voltaje (HVPS) pueden presentar voltaje residual. Para evitar
el riesgo de descarga eléctrica, no toque los componentes del circuito ni el lateral soldado de la placa.
Manipule solo los bordes exteriores o la carcasa metálica.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Este producto utiliza un interruptor de
corriente electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea necesario
retirar la entrada de voltaje de CA.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Para evitar el riesgo de descargas eléctricas y
daños en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa electrónica
o conjunto.
PRECAUCIÓN: SUPERFICIE CALIENTE: El interior de la impresora podría estar caliente. Para evitar el
riesgo de heridas producidas por el contacto con un componente caliente, deje que la superficie se
enfríe antes de tocarlo.
PRECAUCIÓN: PELIGRO DE ATRAPAMIENTO: Para evitar el riesgo de lesión por atrapamiento, preste
atención en las áreas marcadas con esta etiqueta. Las lesiones por atrapamiento se pueden producir en
torno a partes móviles, tales como engranajes, puertas, bandejas y cubiertas.

Vorsichtsmaßnahmen bei der Demontage

VORSICHT – STROMSCHLAGGEFAHR: Im Niederspannungsnetzteil (LVPS) und Hochspannungsnetzteil
(HVPS) liegt unter Umständen Restspannung vor. Um das Risiko eines elektrischen Schlags zu
vermeiden, berühren Sie keine umliegenden Bauteile oder die Lötseite der Platine. Fassen Sie sie nur
an den Außenkanten oder am Metallgehäuse an.
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen
Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko eines
elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn eine
Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden am
Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle Verbindungen
zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder Baugruppen einstecken oder
abziehen.
VORSICHT – HEISSE OBERFLÄCHE: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie
Verletzungen, indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche
berühren.
VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in
Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können im
Bereich von beweglichen Komponenten auftreten, wie z. B. Zahnrädern, Klappen, Fächern und
Abdeckungen.

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Handling ESD‑sensitive parts

To prevent damage to the electrostatic discharge (ESD)-sensitive parts in the printer, do the following:
• Turn off the printer before removing logic boards.
• Keep the parts in their original packing material until you are ready to install them into the printer.
• Make the least-possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.
• Use the ESD wrist strap. Connect the wrist band to the system ground point. This action discharges any
static electricity in your body to the printer.
• Hold the parts by their edge connector shroud. Do not touch its pins. If you are removing a pluggable module,
then use the correct tool.
• If possible, keep all parts in a grounded metal cabinet.
• Do not place the parts on the printer cover or on a metal table. If you need to put down the parts, then put
them in their packing material.
• Prevent parts from being accidentally touched by other personnel. Cover the printer when you are not
working on it.
• Be careful while working with the parts when cold-weather heating is used. Low humidity increases static
electricity.

Critical information for controller board or engine board replacement

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
ATTENTION—RISQUE DE BLESSURE : La batterie lithium de ce produit n'est pas destinée à être
remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne
rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium. Mettez les batteries lithium
usagées au rebut selon les instructions du fabricant et les réglementations locales.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: La batería de litio de este producto no debe
reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No
recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio según las instrucciones
del fabricante y las normativas locales.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Die Lithiumbatterie in diesem Produkt darf nicht
ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht
Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen, auseinander genommen
oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien die Anweisungen
des Herstellers und die örtlichen Bestimmungen.
Read the following instructions carefully before performing them. Practice accessing DIAGNOSTICS_MODE
first before replacing the part. See “Entering the Diagnostics Menu” on page 317.
Warning—Potential Damage: An invalid engine code error occurs if the controller board and engine board
are not on the same firmware level. Resolve the error shown with firmware updates. For more information,
see “Entering Invalid engine mode” on page 344 and “Updating the printer firmware ” on page 357.

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Warning—Potential Damage: To avoid NVRAM mismatch issues, replace only one of the following
components at a time:
• Engine board
• Controller board
To replace a component and to test whether the problem is resolved:
1 Replace the affected component.
Warning—Potential Damage: Do not perform a Power‑On Reset (POR) until the problem is resolved. If a
POR is performed at this point, then the replacement part can no longer be used in another printer and
must be returned to the manufacturer.
2 Enter the Diagnostics Menu. The Diagnostics Menu allows you to temporarily use the replacement part.
Warning—Potential Damage: Some printers will perform a POR automatically if the Diagnostics Menu is
not opened within five seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3 Use the Diagnostics Menu to test the replacement part. Do a feed test to check if the problem is resolved.
• If the problem is not resolved—Turn off the printer, and then reinstall the old part.
• If the problem is resolved—Perform a POR.

Restoring the printer configuration after replacing the controller board

Restore the printer to its correct configuration to complete the replacement service. Use the Service Restore
Tool to download the software bundle, and then flash the printer settings and embedded solutions.
Using the Service Restore Tool
1 Go to https://cdp.lexmark.com/service-restore-tool/ to access the tool.
2 Log in using your Lexmark or partner login.
If your login fails, then contact your next level of support.

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3 Enter the printer serial number, and then submit the information.

Note: Make sure that the serial number that appears on the verification screen is correct.

4 Save the zip file.

Note: Make sure that the serial number in the zip file matches the serial number of the printer being
restored.

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5 Extract the contents of the zip file, open the Readme file, and then follow the instructions in the file.
Notes:
• Perform the install instructions on the Readme file in the exact order shown. Restart the printer only if
the file says so.
• For more information on how to flash the downloaded files, see “Updating the printer firmware ” on
page 357.
• To load the zip files that are extracted from the Service Restore Tool, see “Restoring solutions,
licenses, and configuration settings” on page 356.

6 After performing the installation instructions in the Readme file, confirm from the customer if all the eSF
apps have been installed.
Notes:
• If you are unable to access the administrative menus to verify that the printer is restored, then ask the
customer for access rights.
• If a 10.00 error appears after you restart the printer, then contact the next level of support.

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Restoring solutions, licenses, and configuration settings

To load the zip files that are extracted from the Service Restore Tool, do the following:
1 Open a web browser, and then type the printer IP address.

2 Click Import Configuration, and then click Browse.

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3 Navigate to the folder where the zip files are extracted from the Service Restore Tool.

4 Select the file to import, and then click Import.

5 Repeat step 2 through step 4 for the other files that are included in the extracted zip file.

Updating the printer firmware

Warning—Potential Damage: Before updating the printer firmware, ask the next level of support for the
correct code. Using an incorrect code level may damage the printer.
The printer must be in ready state in order to update the firmware. For more information, see “Entering Invalid
engine mode” on page 344.

Using a flash drive

This option is available only in printer models with front USB port.
Make sure to enable the Enable Drive and Update Code settings. You can find the settings in the Flash drive
menu under the Settings menu.
1 Insert the flash drive.
The display lists the files on the thumbdrive.
2 Select the file that you need to flash.
Note: Do not turn off the printer while the update is going on.

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Using a network computer

Using the File Transfer Protocol (FTP)
Make sure that the printer is in ready state before flashing.
1 Turn on the printer.
2 Obtain the IP address:
• From the home screen
• From the TCP/IP section of the Network/Ports menu
3 From the command prompt of a network computer, open an FTP session to the printer IP address.
4 Use a PUT command to place the firmware file on the printer.
The printer performs a POR sequence and terminates the FTP session.
5 Repeat step 2 through to step 4 for the other files.

Using the Embedded Web Server

Make sure that the printer is in ready state before flashing.
1 Open a web browser, and then type the printer IP address.
2 From the home page, navigate to Configuration > Update Firmware.
3 Select the file to use.
The printer performs a POR sequence and terminates the FTP session.
4 Repeat step 2 through to step 4 for the other files.

Backing up eSF solutions and settings

Note: Export the eSF solutions and settings from the printer before replacing the controller board.

Exporting eSF solutions and settings file

1 Reset the printer into Invalid engine mode. See “Entering Invalid engine mode” on page 344.
2 Open a web browser, and then type the printer IP address.
Note: If the web page cannot be accessed or an error occurs when starting the printer into Invalid engine
mode, then data backup is not an option. Inform the customer that the data cannot be saved.
3 Click Apps, click Export Configuration, and then select one of the options in the dropdown menu.
4 Click Export.
Note: The size limit of the export file is 128 KB.

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Adjustments

Printhead alignment adjustment

Printhead misalignment may cause crooked or skewed print. Perform this procedure after replacing the
printhead or if there are skewed print issues.

Checking the test page for alignment

1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Registration adjust > Quick test
2 Check the test page.
The following test page result shows a properly aligned printhead:

Aligning a printhead skewed in the counterclockwise direction

In most cases, the printhead is skewed counterclockwise, as shown in the following test page result.

1 Tilt the ADF and flatbed scanner. See “Tilting the ADF and flatbed scanner to access parts” on page
525.
2 Remove the bin cover. See “Bin cover removal” on page 474.

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3 Loosen the three screws.

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4 Adjust the printhead until the front left corner of the printhead touches the printhead stop (A).

A
5 Print another test page, and then check if the printhead is aligned.
6 Repeat step 4 through step 5 until the printhead is aligned.
7 Tighten the three screws.

Registration adjustment
Image misalignments can occur after printhead replacement. Perform this procedure to correct the position of
the image relative to the paper edges.
Note: You cannot perform mechanical registration or skew adjustments on this printhead.
Before performing the procedure, make sure that the tray guides are properly set and the paper settings on
the printer match the paper size loaded in the tray.

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Adjusting the skew

The skew adjustment changes the angle of the horizontal lines so that the lines can be aligned with the leading
edge of the page. As the skew setting is changed, the top line on the test page stays in place at the left end,
while its right end tilts up or down. All horizontal lines on the page will tilt at that same angle while the vertical
lines will remain vertical. Changing the skew setting moves the right edge of the page up and down, and
changes the angle of the top and bottom lines. If the skew is properly adjusted, the horizontal lines at the top
of the page will be parallel to the leading edge of the page.
To check for skew:
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Registration adjust
2 Select Quick Test, and then touch Start.
The printer prints a test page.

Normal Skewed

Note: If there is no skew on the page, then see “Adjusting the top and bottom margins” on page 363.
To adjust the skew:
1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Registration adjust > Top skew
2 Specify the value. The value range is from -100 to 100.
Notes:
• Raising the value of the skew rotates the horizontal lines clockwise. The left end of the line remains in
the same place and the right end moves downward.

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• Decreasing the value of the skew rotates the horizontal lines counterclockwise. The left end of the
line remains in the same place and the right end moves upward.
3 Touch OK.
4 Print a Quick test page to verify the change.
5 Repeat step 1 through step 4 until the horizontal line is properly aligned with the leading edge of the page.
6 Check for proper margin alignment. See “Adjusting the top and bottom margins” on page 363.

Adjusting the top and bottom margins

1 Load Letter‑ or A4‑size paper into tray 1.
2 From the home screen, touch Settings > Paper > Tray Configuration > Default Source > Tray 1.
3 Verify that the paper type and size settings match the paper type and size loaded in the tray.
4 Enter the Diagnostics menu, and then navigate to Printer diagnostics & adjustments > Registration adjust.
5 Touch Quick Test, and then touch Start.
The printer prints a test page.
6 Check the top and bottom margins of the test page for correct alignment.
Notes:
• The arrows should be completely visible along the edges.
• The tip of the arrows should point to the edges of the paper.

7 Change the value of the top margin or bottom margin as needed.

a Select the margin that needs adjustment.
b Enter a value in the field.
Notes:
• The value range is from ‑80 to 80.
• Increasing the value of the top margin pushes the top edge of the image downward. Increasing
the value of the bottom margin pushes the bottom edge of the image upward.
c Touch Start.
8 Print a test page to verify the changes.
9 Repeat step 7 through step 8 as needed.
10 Check for proper color alignment. See “Adjusting the color alignment” on page 364.

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Adjusting the color alignment

1 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Color alignment adjust
On the AA Adjustment row, touch Start.
Note: The Color alignment procedure is performed on the cyan, magenta, and yellow colors.
2 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Color alignment adjust > Cyan > Quick test
Check the alignment markings on the test page generated. Follow the instructions on the test page to correct
the color misalignment.
3 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Color alignment adjust > Yellow > Quick test
Check the alignment markings on the test page generated. Follow the instructions on the test page to correct
the color misalignment.
4 Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Color alignment adjust > Magenta > Quick test
Check the alignment markings on the test page generated. Follow the instructions on the test page to correct
the color misalignment.
5 If color misalignment still occurs, then repeat step 1 through step 4.

Scanner Manual Registration

Use this setting to register the flatbed and ADF on the scanner. Perform a registration adjustment whenever
the ADF, flatbed, or controller board is replaced.
Note: This setting does not appear if the Disable Scanner setting is set to Auto Disabled.
For more information on adjusting the scanner registration, see “ADF registration adjustment” on page 364
and “Flatbed registration adjustment” on page 365.

ADF registration adjustment

1 From the home screen, navigate to:
Settings > Device > Maintenance > Configuration Menu > Scanner Configuration > Scanner Manual
Registration
2 From the Print Quick Test section, touch Start.
3 Place the test page faceup on the ADF, and then select Front ADF Registration.
4 From the Copy Quick Test section, touch Start.
5 Compare the pages from the print quick and copy quick tests.
6 Adjust the value of the horizontal adjust, top margin, and vertical magnification settings.
7 Apply the changes.
8 Repeat step 2 through step 7 to make further adjustments.

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9 From the Print Quick Test section, touch Start.

10 Place the quick test page facedown on the ADF, and then select Rear ADF Registration.
11 From the Copy Quick Test section, touch Start.
12 Compare the pages from the print quick and copy quick tests.
13 Adjust the value of the horizontal adjust and top margin settings.
14 Apply the changes.
15 Repeat step 9 through step 14 to make further adjustments.

Flatbed registration adjustment

1 From the home screen, navigate to:
Settings > Device > Maintenance > Configuration Menu > Scanner Configuration > Scanner Manual
Registration
2 From the Print Quick Test section, touch Start.
3 Place the test page on the flatbed, and then select Flatbed Registration.
4 From the Copy Quick Test section, touch Start.
5 Compare the pages from the print quick and copy quick tests.
6 Adjust the value of the top margin, left margin, and vertical magnification settings.
7 Apply the changes.
8 Repeat steps 2 through step 7 to make further adjustments.

TPS characterization data entry

Note: This procedure only applies to a new sensor (TPS).
Follow the instructions on the accompanying FRU sheet of the sensor (TPS).

Removal procedures
Keep the following tips in mind as you replace parts:
• Some removal procedures require removing cable ties. Do not forget to install these cable ties during
reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical movement.
• Remove the imaging unit and imaging kit before removing other printer parts. Carefully set the imaging unit
and imaging kit on a clean, smooth, and flat surface. Protect the imaging unit and imaging kit from light while
out of the printer.
• Disconnect all external cables from the printer to prevent possible damage during service.
• Unless otherwise stated, install the parts in reverse order of removal.
• When installing a part held with several screws, start all screws before the final tightening.
• For printers that have an electronic power switch, make sure to unplug the power cord after powering off.

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Left side removals

Left cover removal

1 Remove the screw (A).

2 Remove the three screws (B).

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3 Remove the three screws (C).

4 Release the straps (D) to loosen the door.

Warning—Potential Damage: Make sure that the door does not fall.

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5 Remove the left cover.

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LVPS removal
Note: For a video demonstration, see Replacing the LVPS.
1 Remove the left cover. See “Left cover removal” on page 366.
2 Disconnect the cable (A).

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3 Remove the seven screws (B), and then pull the LVPS.

4 Disconnect the cables (C).

5 Remove the LVPS.

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Main fan removal

1 Remove the left cover. See “Left cover removal” on page 366.
2 Remove the controller board shield. See “Controller board shield removal” on page 466.
3 Disconnect the cable (A).

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4 Remove the two screws (B).

5 Remove the fan.

Fuser fan removal

1 Remove the left cover. See “Left cover removal” on page 366.
2 Remove the controller board shield. See “Controller board shield removal” on page 466.

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3 Disconnect the cable (A).

4 Remove the two screws (B).

5 Release the cable from its guides, and then remove the fan.
Installation note: Pay attention to the cable route.

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Motor (EP drive) removal

1 Remove the left cover. See “Left cover removal” on page 366.
2 Disconnect the cable (A), and then remove the screws (B).
• Motor (K/transfer belt)

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• Motor (CMY)

3 Remove the motor.

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EP drive gearbox removal

Note: For a video demonstration, see Replacing the EP drive gearbox.
1 Remove the left cover. See “Left cover removal” on page 366.
2 Disconnect the cables (A), and then remove the five screws (B).

3 Remove the gearbox.

Warning—Potential Damage: The right edge of the gearbox may be sharp. Be careful not to cut the
cables (A).

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Installation note: Make sure to align the locating tabs with their corresponding slots.

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Motor (BOR) removal

1 Remove the left cover. See “Left cover removal” on page 366.
2 Disconnect the cable (A), and then remove the two screws (B).

3 Remove the motor.

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Motor (deskew) removal

1 Remove the left cover. See “Left cover removal” on page 366.
2 Disconnect the cable (A), and then remove the two screws (B).

3 Remove the motor.

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Power cable removal

1 Remove the left cover. See “Left cover removal” on page 366.
2 Remove the two screws (A), and then release the socket.

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3 Remove the seven screws (B), and then pull the LVPS.

4 Disconnect the cable (C).

5 Remove the ground screw (D), and then remove the cable from its guides.

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Installation note: Pay attention to the cable route.

Motor (exit/redrive) removal

1 Remove the left cover. See “Left cover removal” on page 366.
2 Open door A1, and then remove the three screws (A).

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3 Remove the ground screw (B) and the other screw (C).

4 Disconnect the cable (D), and then remove the motor.

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LVPS cage removal

1 Remove the fuser. See “Fuser removal” on page 428.
2 Remove the transfer module. See “Transfer module removal” on page 423.
3 Remove the left cover. See “Left cover removal” on page 366.
4 Remove the LVPS. See “LVPS removal” on page 369.
5 Remove the two screws (A).

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6 Remove the six screws (B).

7 Remove the screw (C), and then release the strap (D).

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8 Release the cable from its guides, and then remove the cage.

9 Remove the screw (E), E-clip (F), spring (G), and guides (H) from the cage.

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Fuser interconnect cable removal

1 Remove the fuser. See “Fuser removal” on page 428.
2 Remove the transfer module. See “Transfer module removal” on page 423.
3 Remove the left cover. See “Left cover removal” on page 366.
4 Remove the LVPS. See “LVPS removal” on page 369.
5 Remove the LVPS cage. See “LVPS cage removal” on page 384.
6 Remove the two screws (A), and then pull the bracket.

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7 Disconnect the cable (B), and then remove the bracket.

8 Release the pins (C) from the bracket using a pliers, and then remove the cable.

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Right side removals

Waste toner bottle removal

1 Open door B.

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2 Remove the waste toner bottle.

Note: To avoid spilling the toner, place the bottle in an upright position.

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Imaging kit removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Disconnect the imaging kit cable.

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3 Remove the imaging kit.

Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in
an uplifted position.

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4 Pull the cover, and then disconnect the cable (C).

5 Remove the cover.

Toner door removal

1 Open the cartridge door.
2 Release the springs (A).

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3 Remove the two screws (B).

4 Remove the two screws (C).

5 Remove the door.

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Toner door mount bracket removal

1 Remove the toner door. See “Toner door removal” on page 394.
2 Remove the eight screws (A).

3 Remove the brackets.

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USB cover removal

1 Open the cartridge door.
2 Remove the screw (A), and then remove the cover.

Headphone and USB socket cables removals

Headphone socket cable removal
1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the ADF. See “ADF removal” on page 510.
4 Remove the controller board shield. See “Controller board shield removal” on page 466.
5 Remove the flatbed scanner. See “Flatbed scanner removal” on page 511.
6 Remove or loosen the top cover. See “Top cover removal” on page 478.

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7 Remove the screw (A), and then remove the cover.

8 Remove the screw (B), and then release the headphone socket.

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9 Disconnect the cable (C).

10 Remove the cable.

USB socket cable removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the ADF. See “ADF removal” on page 510.
4 Remove the controller board shield. See “Controller board shield removal” on page 466.
5 Remove the flatbed scanner. See “Flatbed scanner removal” on page 511.
6 Remove or loosen the top cover. See “Top cover removal” on page 478.

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7 Remove the screw (A), and then remove the cover.

8 Remove the two screws (B), and then release the USB socket.

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9 Disconnect the cable (C).

10 Remove the cable.

Headphone jack clip removal

1 Remove the screw (A), and then remove the cover.

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2 Remove the screw (B), and then remove the headphone jack clip.

TMC card removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.

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3 Remove the two screws (A), and then pull the cover.

4 Disconnect the cable (B), and then remove the card.

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Sensor (paper size) removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the motor cover. See “Motor cover removal” on page 419.
3 Remove the right cover. See “Right cover removal” on page 393.
4 Remove the three screws (A).

5 Pull the mounting assembly away from the printer.

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4 Remove the two screws (E), and then remove the motor.

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Waste toner bottle idler gear removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the gear.

Motor (duplex/MPF) removal

1 Remove the motor cover. See “Motor cover removal” on page 419.
2 Remove the right cover. See “Right cover removal” on page 393.
3 Remove the screws (A and then B), and then remove the bracket.

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4 Disconnect the cable (C), remove the four screws (D), and then remove the motor.

Sensor (weather station) removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the motor cover. See “Motor cover removal” on page 419.
3 Remove the right cover. See “Right cover removal” on page 393.
4 Remove the screw (A), disconnect the cable (B), and then remove the sensor.

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HVPS removal
Note: For a video demonstration, see Replacing the HVPS.
1 Remove the left cover. See “Left cover removal” on page 366.
2 Remove the right cover. See “Right cover removal” on page 393.
3 Remove the controller board shield. See “Controller board shield removal” on page 466.
4 Press the latch (A) to release it, and then disconnect the cable (B).

5 Remove the screw (C) securing the HVPS.

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6 At the opposite end of the HVPS, press down on the latch (D) and slide the HVPS inwards to release it.

7 Remove the HVPS.

Installation note: Press on the side of the toner contacts (E) while removing the HVPS to fully release it.

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Sensor (waste toner) removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Disconnect the cable (A), and then remove the two screws (B).

3 Remove the sensor (waste toner).

Sensor (MPF paper present) removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the motor cover. See “Motor cover removal” on page 419.
3 Remove the right cover. See “Right cover removal” on page 393.

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4 Remove the four screws (A).

5 On the other side of the sensor, insert the prying tool into the hole (B) to release the sensor.

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6 Pry the sensor (C) out of the printer.

7 Disconnect the sensor cable (D), and then remove the sensor.

Sensor (TPS) removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Remove the transfer module. See “Transfer module removal” on page 423.

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4 Remove the three screws (A).

5 Disconnect the two cables (B).

Warning—Potential Damage: Press the tab, before disconnecting the cable

6 Remove the sensor.

Installation note: When installing a new sensor (TPS), perform the TPS characterization data entry as
instructed in the accompanying FRU sheet.

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Entering the sensor (TPS) characterization data

Entering data automatically from the flash drive
Notes:
• A new sensor (TPS) includes a flash drive that contains the characterization data. Entering data
automatically from the flash drive is the easier method.
• The characterization data cannot be used on another sensor.
After installing a new sensor (TPS), do the following:
1 Insert the flash drive into the front USB port.
Note: The printer copies automatically the required data from the flash drive.
2 Remove the flash drive.
3 Enter the Diagnostics menu.
a From the home screen, touch .
b Touch **36, and then touch OK.
4 Navigate to: Printer setup > EP setup > Toner patch sensor adjust
5 Perform the following procedures:
• Sensor gain characterization
• Sensor gain verification
Note: Check the results for errors (in red). Contact the next level of support if needed.
6 From the home screen, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust
7 Touch Color Adjust.

Entering data manually

Notes:
• Perform this method if it is not possible to access the data using the flash drive.
• The characterization data cannot be used on another sensor.
After installing a new sensor (TPS), do the following:
1 Enter the Diagnostics menu.
a From the home screen, touch .
b Touch **36, and then touch OK.
2 Navigate to: Printer setup > EP setup > Toner patch sensor adjust > TPS characterization data
3 Enter the characterization data from the FRU sheet.
a Select Left sensor data, and then enter the corresponding strings.
b Select Right sensor data, and then enter the corresponding strings.
c Select Shared sensor data, and then enter the corresponding strings.

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d Select Serial number, and then enter the corresponding strings.

e Select Save all TPS sensor data, and then touch Start.
4 Enter the Diagnostics menu, and then navigate to: Printer setup > EP setup > Toner patch sensor adjust
5 Perform the following procedures:
• Sensor gain characterization
• Sensor gain verification
Note: Check the results for errors (in red). Contact the next level of support if needed.
6 From the home screen, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust
7 Touch Color Adjust.

Front side removals

Front door removal

1 Remove the screw, and then remove the cover.

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2 Remove the two screws (A), and then remove the cable cover.

3 Disconnect the cable (B), and then remove the ground screw (C).

4 Release the straps (D), and then remove the door.

Warning—Potential Damage: Make sure that the door does not fall.

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Motor cover removal

1 Open the front door and cartridge door.
2 Remove the screw (A).

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3 Remove the three screws (B).

4 Disconnect the switch cable (C).

5 Remove the cover.

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Scanner front cover removal

1 Remove the USB cover. See “USB cover removal” on page 397.
2 Remove the badge cover.

3 Remove the screw (A).

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4 Remove the screw (B).

5 Open the cartridge door, and then remove the screw (C).

6 Remove the cover.

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Transfer module removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Open the front door.
4 Remove the screw (A), and then remove the transfer module retainer.

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5 Open the cartridge door, and then remove the screw (B).

6 Remove the transfer module.

Installation notes:
• Check if the transfer module bearings are properly seated on the frame. Make sure that the bearings sit
on top of their slots.

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# Part
1 Left bearing
2 Right bearing
3 Frame
• Reset the transfer module counter. See “Resetting the transfer module counter” on page 543.
• Align the top and bottom margins. See “Registration adjustment” on page 361.

Transfer module retainer removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Open the front door.

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4 Remove the screw (A), and then remove the transfer module retainer.

Installation note: Slide the transfer module retainer into the printer.

Sensor (input) removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Remove the transfer module. See “Transfer module removal” on page 423.

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4 Remove the screw (A), and then lift the sensor.

5 Disconnect the cable (B), and then remove the sensor.

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Fuser removal
1 Open door A, and then open door A1.

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2 Remove the fuser.

Installation note: After installing a new fuser, reset the fuser maintenance counter. See “Resetting the
fuser maintenance counter” on page 543.

Redrive guide removal

1 Remove the fuser. See “Fuser removal” on page 428.
2 Remove the four screws (A).

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3 Move the diverter (B) out of the way, and then release the cover from its frame.

4 Remove the cover.

Note: If necessary, turn the lever to make way for the cover.

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Diverter removal
1 Remove the fuser. See “Fuser removal” on page 428.
2 Remove the top frame cover. See “Top frame cover removal” on page 475.
3 Remove the top frame base cover. See “Top frame base cover removal” on page 475.
4 Remove the three screws (A).

5 Remove the diverter.

Sensor (redrive) removal

1 Remove the fuser. See “Fuser removal” on page 428.
2 Remove the top frame cover. See “Top frame cover removal” on page 475.

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3 Remove the top frame base cover. See “Top frame base cover removal” on page 475.
4 Remove the diverter. See “Diverter removal” on page 431.
5 Remove the screw (A), and then remove the sensor bracket.

6 Remove the retainer (B), and then remove the sensor from its bracket.
Installation note: Make sure that the retainer is installed with the replacement sensor.

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Sensor (fuser nip) removal

1 Remove the fuser. See “Fuser removal” on page 428.
2 Remove the two screws (A).

3 Disconnect the cable (B), and then remove the sensor.

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Control panel display (10-inch) removal

Note: For a video demonstration, see Replacing the control panel display and control panel base.
1 Remove the six screws (A) behind the control panel.

2 Pry the control panel display to release, and then pull it to access the cable.
Warning—Potential Damage: The FFC may get damaged if the control panel display is dropped. Make
sure to hold the control panel display after releasing it.

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3 Unlock the clip, and then disconnect the cable.

4 Remove the ground screw (B), and then remove the control panel display.

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Control panel display (7-inch) removal

1 Remove the screws (A) behind the control panel.

2 Pry the control panel display to release, and then pull it to access the cable.
Warning—Potential Damage: To avoid damaging the FFC, make sure to hold the control panel display
after releasing it.

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3 Unlock the clip, and then disconnect the cable.

Control panel base (10‑inch) removal

1 Remove the control panel. See “Control panel display (10-inch) removal” on page 434.
2 Remove the three screws (A) under the control panel.

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3 Release the control panel hinge.

4 Release the flat flex and ground cables from the control panel rear cover to remove the control panel base
with rear cover.

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Control panel base (7‑inch) removal

1 Remove the control panel. See “Control panel display (7-inch) removal” on page 436.
2 Remove the screws (A) under the control panel.

3 Release the control panel hinge.

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4 Release the FFC (B) from the control panel rear cover to remove the control panel base with rear cover.

Control panel hinge removal

1 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
2 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.

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3 Remove the two screws (A), and then remove the control panel hinge from the rear cover.

Control panel (10‑inch display) rear cover removal

1 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
2 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.

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3 Remove the two screws (A), and then remove the control panel rear cover from the hinge.

Speaker removal
1 Remove the USB cover. See “USB cover removal” on page 397.
2 Remove the scanner front cover. See “Scanner front cover removal” on page 421.

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3 Remove the two screws (A).

4 Disconnect the cable (B).

5 Remove the speaker.

Front door hinges removal

Warning—Potential Damage: Remove the waste toner bottle and imaging kit first before removing the
hinges. Failure to do this can lead to toner spillage and damage to the printer.
Note: This procedure is applicable to the left and right hinges.
1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Remove the front door. See “Front door removal” on page 417.

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4 Place the printer on its side.

5 Remove the three screws (A) securing the hinge, and then remove the hinge.

Control panel arms removal

Note: The control panel arms are two separate FRUs. This procedure shows how to remove both arms.
1 Remove the fuser. See “Fuser removal” on page 428.
2 Remove the top frame cover. See “Top frame cover removal” on page 475.
3 Remove the four screws (A).

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4 Disconnect the cable (B).

B
5 Remove the redrive guide. See “Redrive guide removal” on page 429.
6 Remove the control panel left arm (C) from the mounting pin.

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7 Disconnect the cable (D).

D
8 Remove the two screws (E), and then remove the right arm.

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9 Remove the cable (F) from the right arm.

Transfer module guide rail removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Remove the transfer module. See “Transfer module removal” on page 423.
4 Remove the left cover. See “Left cover removal” on page 366.
5 Remove the EP drive gearbox. See “EP drive gearbox removal” on page 376.

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6 Remove the three screws (A).

7 Remove the screw (B).

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8 Gently release the guide rail from the frame.

9 Release the spring (C), and then remove the spring and coupling (D) from the guide rail.

Installation note: Make sure that the HVPS contacts (A) are aligned and unblocked.

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Aligner rollers removal

1 Remove the fuser. See “Fuser removal” on page 428.
2 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
3 Remove the imaging kit. See “Imaging kit removal” on page 391.
4 Remove the transfer module. See “Transfer module removal” on page 423.
5 Remove the left cover. See “Left cover removal” on page 366.
6 Remove the LVPS. See “LVPS removal” on page 369.
7 Remove the LVPS cage. See “LVPS cage removal” on page 384.
8 Remove the motor cover. See “Motor cover removal” on page 419.
9 Remove the right cover. See “Right cover removal” on page 393.
10 Remove the sensor (input). See “Sensor (input) removal” on page 426.

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11 On the right side of the printer, remove the gear (A), and then remove the screw (B).

12 Remove the C‑clip (C), and then remove the spacer.

Warning—Potential Damage: Be careful not to overextend the clip when removing or installing.

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13 Remove the bracket (D), and then release the spring (E).

14 Remove the spacer (F).

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15 Remove the screw (G), and then remove the guide (H).

16 Remove the C‑clip (J), and then remove the bushing.

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17 Remove the C‑clip (K), and then remove the spacer.

K
18 Remove the spring (L), and then remove the spacer (M).

L M

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19 Remove the screw (N), and then remove the guide (P).

P N

20 Remove the C‑clip (Q), and then remove the bushing.

Q
21 Slide the front aligner roller to the right to remove.
Note: Be careful not to drop or lose the washer on the left side of the shaft.

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22 Slide the rear aligner roller to the right to remove.

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Pivot shaft removal

1 Remove the front door. See “Front door removal” on page 417.
2 Remove the two E-clips (A), and then remove the shaft (B).

B A

Duplex inner guide removal

1 Remove the front door. See “Front door removal” on page 417.
2 Remove the pivot shaft. See “Pivot shaft removal” on page 458.
3 Release the latch (A), and then slide the guide to remove.

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Sensor (duplex staging) removal

1 Remove the front door. See “Front door removal” on page 417.
2 Remove the pivot shaft. See “Pivot shaft removal” on page 458.
3 Remove the duplex inner guide. See “Duplex inner guide removal” on page 458.
4 Remove the six screws (A).

5 Disconnect the cable (B), and then remove the sensor (C).

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Sensors (fuser buckle and narrow media) removal

1 Open the front door.
2 Remove the screw (A).

3 Slide the paper guide to the right to remove.

4 Disconnect the sensor cable (B), remove the screw (C), and then remove the sensors.
Note: The left sensor is the sensor (fuser buckle). The right sensor is the sensor (narrow media). For more
information, see “Fuser drive” on page 620.

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Tensioner belt removal

1 Remove the front door. See “Front door removal” on page 417.
2 Remove the pivot shaft. See “Pivot shaft removal” on page 458.
3 Remove the duplex inner guide. See “Duplex inner guide removal” on page 458.
4 Remove the six screws (A), and then remove the cover.

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5 Remove the belt.

Note: Pay attention to the belt path before removing the belt.

Duplex outer guide removal

1 Remove the front door. See “Front door removal” on page 417.
2 Remove the pivot shaft. See “Pivot shaft removal” on page 458.
3 Remove duplex inner guide. See “Duplex inner guide removal” on page 458.

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4 Remove the tray indicator (A).

5 Remove the 12 screws (B), and then remove the duplex outer guide.

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Front door cover removal

1 Remove the front door. See “Front door removal” on page 417.
2 Remove the pivot shaft. See “Pivot shaft removal” on page 458.
3 Remove duplex inner guide. See “Duplex inner guide removal” on page 458.
4 Remove the tray indicator (A).

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5 Remove the 12 screws (B), and then remove the front door cover from the duplex outer guide.

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Rear side removals

Controller board shield removal

1 Remove the eight screws (A).

2 Remove the shield.

Installation warning: The screws may damage the board cables. Make sure that the board cables are out
of the way before screwing the shield in place.

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Scanner rear right cover removal

Remove the cover (A).

Scanner rear left cover removal

Remove the cover (A).

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ISD card removal

1 Remove the controller board shield. See “Controller board shield removal” on page 466.
2 Release the latches, and then remove the card.
Warning—Potential Damage: To avoid electrical damage, make sure that the printer is unplugged.

Installation note: Make sure that the connector is plugged.

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TPM card removal

1 Remove the controller board shield. See “Controller board shield removal” on page 466.
2 Release the latches, and then remove the card.
Warning—Potential Damage: To avoid electrical damage, make sure that the printer is unplugged.

Installation note: Make sure that the connector is plugged.

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Controller board removal

Critical information for controller board or engine board replacement
Read the following instructions carefully before performing them. Practice accessing DIAGNOSTICS_MODE
first before replacing the part. See “Entering the Diagnostics Menu” on page 317.
Warning—Potential Damage: An invalid engine code error occurs if the controller board and engine board
are not on the same firmware level. Resolve the error shown with firmware updates. For more information,
see “Entering Invalid engine mode” on page 344 and “Updating the printer firmware ” on page 357.

Warning—Potential Damage: To avoid NVRAM mismatch issues, replace only one of the following
components at a time:
• Engine board
• Controller board
To replace a component and to test whether the problem is resolved:
1 Replace the affected component.
Warning—Potential Damage: Do not perform a Power‑On Reset (POR) until the problem is resolved. If a
POR is performed at this point, then the replacement part can no longer be used in another printer and
must be returned to the manufacturer.
2 Enter the Diagnostics Menu. The Diagnostics Menu allows you to temporarily use the replacement part.
Warning—Potential Damage: Some printers will automatically perform a POR if the Diagnostics Menu is
not opened within five seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3 Use the Diagnostics Menu to test the replacement part. Perform a feed test to check if the problem is
resolved.
• If the problem is not resolved—Turn off the printer, and then reinstall the old part.
• If the problem is resolved—Perform a POR.

Removal procedure
Note: For a video demonstration, see Replacing the controller board.

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1 Remove the controller board shield. See “Controller board shield removal” on page 466.
2 Disconnect all the cables, and then remove the six screws (A).

3 Remove the board.

Installation notes:
a Some controller boards have a TPM card or ISD card attached. Make sure to install these cards to the
new controller board. See “ISD card removal” on page 468 and “TPM card removal” on page 469.
b After the new controller board is installed, restore the printer configuration. See “Restoring the printer
configuration after replacing the controller board” on page 353.

Engine board removal

Critical information for controller board or engine board replacement
Read the following instructions carefully before performing them. Practice accessing DIAGNOSTICS_MODE
first before replacing the part. See “Entering the Diagnostics Menu” on page 317.
Warning—Potential Damage: An invalid engine code error occurs if the controller board and engine board
are not on the same firmware level. Resolve the error shown with firmware updates. For more information,
see “Entering Invalid engine mode” on page 344 and “Updating the printer firmware ” on page 357.

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Warning—Potential Damage: To avoid NVRAM mismatch issues, replace only one of the following
components at a time:
• Engine board
• Controller board
To replace a component and to test whether the problem is resolved:
1 Replace the affected component.
Warning—Potential Damage: Do not perform a Power‑On Reset (POR) until the problem is resolved. If a
POR is performed at this point, then the replacement part can no longer be used in another printer and
must be returned to the manufacturer.
2 Enter the Diagnostics Menu. The Diagnostics Menu allows you to temporarily use the replacement part.
Warning—Potential Damage: Some printers will automatically perform a POR if the Diagnostics Menu is
not opened within five seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3 Use the Diagnostics Menu to test the replacement part. Perform a feed test to check if the problem is
resolved.
• If the problem is not resolved—Turn off the printer, and then reinstall the old part.
• If the problem is resolved—Perform a POR.

Removal procedure
Note: For a video demonstration, see Replacing the engine board.

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1 Remove the controller board shield. See “Controller board shield removal” on page 466.
2 Disconnect all the cables, and then remove the six screws (A).

3 Remove the board.

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Top side removals

Bin cover removal

1 From the rear, remove the two screws (A).

2 Remove the cover.

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Top frame cover removal

1 Open the front door and door A1.
2 Remove the two screws (A), and then release the two latches (B).

3 Remove the cover.

Top frame base cover removal

1 Remove the top frame cover. See “Top frame cover removal” on page 475.
2 Disconnect the cable (A), and then remove the four screws (B).

3 Remove the cover.

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Upper front door removal

Note: The upper front door consists of the top frame cover and top frame base cover.
1 Remove the top frame cover. See “Top frame cover removal” on page 475.
2 Remove the top frame base cover. See “Top frame base cover removal” on page 475.

Printhead removal
Note: For a video demonstration, see Replacing the printhead.
1 Tilt the ADF and flatbed scanner. See “Tilting the ADF and flatbed scanner to access parts” on page
525.
2 Remove the controller board shield. See “Controller board shield removal” on page 466.
3 Remove the bin cover. See “Bin cover removal” on page 474.
4 Before removing the printhead, do the following:
a Check if a printhead stop is installed on the old printhead. If there is none, a printhead stop is included
with the new printhead.

b If no stop is installed, then place the stop (A) next to the printhead and turn the stop until it touches the
printhead.

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c Fasten the stop with the screw (B).

5 Remove the three screws (A).

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6 Disconnect the cables (B).

7 Remove the printhead.

Installation notes:
a When installing the printhead, replace the screws but do not tighten them right away. After installing the
screws, turn the printhead clockwise until it stops.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Registration adjust > Quick test
c If the printhead needs alignment, perform a printhead alignment adjustment. See “Printhead alignment
adjustment” on page 359.
d Tighten the screws.
e Perform a color alignment adjustment. See “Color alignment adjust” on page 335.

Top cover removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove the motor cover. See “Motor cover removal” on page 419.
6 Remove or loosen the right cover. See “Right cover removal” on page 393.
7 Remove the controller board shield. See “Controller board shield removal” on page 466.
8 Remove the USB cover. See “USB cover removal” on page 397.

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9 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
10 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
11 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
12 Remove the façade cover. See “Facade cover removal” on page 488.
13 Remove the ADF and flatbed scanner. See “ADF and flatbed scanner removal” on page 514.
14 Remove the bin cover. See “Bin cover removal” on page 474.
15 Remove the two screws (A).

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16 Remove the screw (B).

17 Lift the cover, and then disconnect the sensor cable (C).

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18 Remove the sensor retainer (D), and then remove the sensor from the cover.

Sensor (bin full) removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove the motor cover. See “Motor cover removal” on page 419.
6 Remove or loosen the right cover. See “Right cover removal” on page 393.
7 Remove the controller board shield. See “Controller board shield removal” on page 466.
8 Remove the USB cover. See “USB cover removal” on page 397.
9 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
10 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
11 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437or “Control panel
base (7‑inch) removal” on page 439.
12 Remove the façade cover. See “Facade cover removal” on page 488.
13 Remove the ADF and flatbed scanner. See “ADF and flatbed scanner removal” on page 514.
14 Remove the bin cover. See “Bin cover removal” on page 474.

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15 Remove the two screws (A).

16 Remove the screw (B).

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17 Lift the cover, and then disconnect the sensor cable (C).

18 Remove the sensor retainer (D), and then remove the sensor from the cover.

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Exit roller gear removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove the motor cover. See “Motor cover removal” on page 419.
6 Remove or loosen the right cover. See “Right cover removal” on page 393.
7 Remove the controller board shield. See “Controller board shield removal” on page 466.
8 Remove the USB cover. See “USB cover removal” on page 397.
9 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
10 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
11 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
12 Remove the façade cover. See “Facade cover removal” on page 488.
13 Remove the ADF and flatbed scanner. See “ADF and flatbed scanner removal” on page 514.
14 Remove the bin cover. See “Bin cover removal” on page 474.
15 Remove the top cover. See “Top cover removal” on page 478.
16 Remove the E-clip (A), and then remove the gear.

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Exit roller removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove the motor cover. See “Motor cover removal” on page 419.
6 Remove or loosen the right cover. See “Right cover removal” on page 393.
7 Remove the controller board shield. See “Controller board shield removal” on page 466.
8 Remove the USB cover. See “USB cover removal” on page 397.
9 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
10 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
11 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
12 Remove the façade cover. See “Facade cover removal” on page 488.
13 Remove the ADF and flatbed scanner. See “ADF and flatbed scanner removal” on page 514.
14 Remove the bin cover. See “Bin cover removal” on page 474.
15 Remove the top cover. See “Top cover removal” on page 478.

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16 Remove the two E-clips (A), and then remove the gear (B) and bushing (C).

17 Remove the roller.

Control panel FFC removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove the motor cover. See “Motor cover removal” on page 419.
6 Remove or loosen the right cover. See “Right cover removal” on page 393.
7 Remove the controller board shield. See “Controller board shield removal” on page 466.
8 Remove the USB cover. See “USB cover removal” on page 397.
9 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
10 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
11 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
12 Remove the façade cover. See “Facade cover removal” on page 488.
13 Remove the ADF and flatbed scanner. See “ADF and flatbed scanner removal” on page 514.

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14 Remove the bin cover. See “Bin cover removal” on page 474.
15 Remove the top cover. See “Top cover removal” on page 478.
16 Disconnect the cable (A).

17 Remove the cable (B).

Installation note: Pay attention to the cable route.

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Facade cover removal

1 Remove the USB cover. See “USB cover removal” on page 397.
2 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
3 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
4 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
5 Remove the two screws (A).

6 Remove the cover.

Bin exit cover removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove the motor cover. See “Motor cover removal” on page 419.
6 Remove or loosen the right cover. See “Right cover removal” on page 393.
7 Remove the controller board shield. See “Controller board shield removal” on page 466.
8 Remove the USB cover. See “USB cover removal” on page 397.
9 Remove the scanner front cover. See “Scanner front cover removal” on page 421.

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10 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
11 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
12 Remove the façade cover. See “Facade cover removal” on page 488.
13 Remove the ADF and flatbed scanner. See “ADF and flatbed scanner removal” on page 514.
14 Remove the bin cover. See “Bin cover removal” on page 474.
15 Remove the top cover. See “Top cover removal” on page 478.
16 Disengage the tab (A), and then remove the cable from the tabs.

A
17 Remove the cover.

Bin flag removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.

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3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove the motor cover. See “Motor cover removal” on page 419.
6 Remove or loosen the right cover. See “Right cover removal” on page 393.
7 Remove the controller board shield. See “Controller board shield removal” on page 466.
8 Remove the USB cover. See “USB cover removal” on page 397.
9 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
10 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
11 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
12 Remove the façade cover. See “Facade cover removal” on page 488.
13 Remove the ADF and flatbed scanner. See “ADF and flatbed scanner removal” on page 514.
14 Remove the bin cover. See “Bin cover removal” on page 474.
15 Remove the top cover. See “Top cover removal” on page 478.
16 Remove the bin exit cover. See “Bin exit cover removal” on page 488.
17 Slide the flag to the left to remove.

Developer hold down arm removal

1 Tilt the ADF and flatbed scanner. See “Tilting the ADF and flatbed scanner to access parts” on page
525.
2 Remove the controller board shield. See “Controller board shield removal” on page 466.
3 Remove the bin cover. See “Bin cover removal” on page 474.
4 Remove the printhead. See “Printhead removal” on page 476.

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5 Remove the E‑clip (A).

6 Pull the bell crank (B) and spring (C) off the mounting pin, and then remove the developer hold down arm.

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Bottom side removals

550‑sheet tray insert removal

Remove the tray.

Separator bracket removal

1 Pull out the tray.

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2 Remove the separator bracket.

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Pick roller removals

Tray 1 pick roller removal
1 Remove the tray.

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6 Remove the screws (A), and then remove the tray rail stops.
• Right side

• Left side

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7 Release the springs (B).

• Right side

• Left side

8 Remove the tray rails.

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Paper feeder removal

Warning—Potential Damage: Remove the waste toner bottle and imaging kit first before removing the paper
feeder. Failure to do this can lead to toner spillage and damage to the printer.
1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Remove the tray insert. See “550‑sheet tray insert removal” on page 492.
4 Remove the tray 1 pick roller. See “Pick roller removals” on page 494.
5 Place the printer on its back, and then disconnect the cables.
6 Remove the four screws (A).

7 Disconnect the cable (B), and then remove the paper feeder.

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Paper out actuator spring removal

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Remove the tray insert. See “550‑sheet tray insert removal” on page 492.
4 Remove the tray 1 pick roller. See “Pick roller removals” on page 494.
5 Remove the paper feeder. See “Paper feeder removal” on page 499.
6 Pay attention to the position of the paper out actuator spring (A).

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7 Move the actuator to the right, and then release it.

8 Remove the actuator.

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9 Remove the spring.

Installation note: When installing the spring, make sure to install it as shown in step 6.

Isolation unit removal

Warning—Potential Damage: To avoid toner spillage and printer damage, remove the waste toner bottle and
imaging kit first before removing the isolation unit.
1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.
3 Remove the tray insert. See “550‑sheet tray insert removal” on page 492.
4 Remove the tray 1 pick roller. See “Pick roller removals” on page 494.
5 Remove the paper feeder. See “Paper feeder removal” on page 499.
6 Remove the motor cover. See “Motor cover removal” on page 419.
7 Remove the right cover. See “Right cover removal” on page 393.
8 Remove the motor (duplex/MPF). See “Motor (duplex/MPF) removal” on page 408.

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9 Remove the three screws (A) that are securing the isolation unit.

10 Remove the biasing screw (B).

Installation note: Make sure to install the biasing screw first before installing the other three screws.

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11 Disconnect the motor cable (C) and sensor cable (D).

12 Tilt the right portion of the isolation unit to the front, and then remove the unit.

13 Release the isolation unit cables from the printer.

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ADF and flatbed scanner removals

Scanner glass pad removal

1 Open the scanner cover.

2 Slowly remove the scanner glass pad.

Note: The adhesive should not tear off the pad.

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Installation notes:
a Place the white area of the new scanner glass pad facedown on the scanner glass, and then remove
the backing on the tape.

Note: Make sure that the scanner glass pad is aligned correctly on the edges of the scanner glass.

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b Close the scanner cover to stick the new scanner glass pad to the cover.

c Open the scanner cover to check if the new scanner glass pad is properly attached to the cover.

ADF rollers removal

1 Open door C.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.

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2 Remove the ADF pick roller.

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3 Remove the ADF separator roller.

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ADF removal
1 Release the latches, and then remove the cover.

2 Disconnect the FFC (A).

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3 Slightly lift the ADF, and then disconnect the cables (B).

4 Remove the ADF.

Flatbed scanner removal

Note: For a video demonstration, see Replacing the scanner.
1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the ADF. See “ADF removal” on page 510.
4 Remove the controller board shield. See “Controller board shield removal” on page 466.

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5 Disconnect the cables (A).

6 Using pliers, remove the two retainers.

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7 Remove the locking pins.

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8 Open the cartridge door, and then remove the two screws (B).

9 Pry the cover to release, and then remove the flatbed scanner.

ADF and flatbed scanner removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.

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3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove the motor cover. See “Motor cover removal” on page 419.
6 Remove or loosen the right cover. See “Right cover removal” on page 393.
7 Remove the controller board shield. See “Controller board shield removal” on page 466.
8 Remove the USB cover. See “USB cover removal” on page 397.
9 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
10 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
11 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
12 Remove the façade cover. See “Facade cover removal” on page 488.
13 Remove the ground screw (A), and then disconnect the cables (B).

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14 Using pliers, remove the two retainers.

15 Remove the locking pins.

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16 Open the cartridge door, and then remove the two screws (C).

17 Carefully lift the ADF and flatbed scanner, and then remove it.
Warning—Potential Damage: Double‑check for FFC cables that are possibly taped to the frame.
Installation note: Pay attention to the cable routes.

ADF cables removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the ADF. See “ADF removal” on page 510.
3 Remove the scanner. See “Flatbed scanner removal” on page 511.
4 Remove the controller board shield. See “Controller board shield removal” on page 466.

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5 Remove the four screws (A) to loosen the right cover.

6 Disconnect the cables (B).

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7 Disconnect the cables (C), and then remove the ground screw (D).

8 Slightly pull the right cover, and then pull the cables out of the hole.

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9 Release the latch, remove the cable cover (D), and then remove the cables.

10 Remove the FFC from the scanner.

ADF FFC removal

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the ADF. See “ADF removal” on page 510.

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4 Remove the controller board shield. See “Controller board shield removal” on page 466.
5 Remove the flatbed scanner. See “Flatbed scanner removal” on page 511.
6 Remove the FFC (A).

ADF cable covers removal

1 Remove the ADF. See “ADF removal” on page 510.
2 Release, and then remove the covers.

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ADF top cover removal

1 Open door C.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.

2 Disconnect the cable (A).

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3 Using a flat-blade screwdriver, release the hinges (B).

4 Remove the cover.

Parts removal
523
 7530

ADF right hinge removal

1 Remove the ADF. See “ADF removal” on page 510.
2 Remove the four screws (A), and then remove the hinge.

ADF left hinge removal

1 Remove the ADF. See “ADF removal” on page 510.
2 Remove the four screws (A), and then remove the hinge.

Parts removal
524
 7530

Tilting the ADF and flatbed scanner to access parts

1 Remove the scanner rear right cover. See “Scanner rear right cover removal” on page 467.
2 Remove the scanner rear left cover. See “Scanner rear left cover removal” on page 467.
3 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
4 Remove the imaging kit. See “Imaging kit removal” on page 391.
5 Remove or loosen the right cover. See “Right cover removal” on page 393.
6 Remove the USB cover. See “USB cover removal” on page 397.
7 Remove the scanner front cover. See “Scanner front cover removal” on page 421.
8 Remove the control panel. See “Control panel display (10-inch) removal” on page 434 or “Control panel
display (7-inch) removal” on page 436.
9 Remove the control panel base. See “Control panel base (10‑inch) removal” on page 437 or “Control
panel base (7‑inch) removal” on page 439.
10 Remove the two screws (A).

Parts removal
525
 7530

11 Open the cartridge door, and then remove the two screws (B).

12 Carefully lift the ADF and flatbed scanner to access the parts underneath it.

Parts removal
526
 7530

Optional 550-sheet tray removals

Optional 550‑sheet tray removal

Unlock, and then remove the tray.

Parts removal
527
 7530

528
 7530

Component locations
Printer configurations

1 ADF tray
2 ADF bin
3 Control panel
4 650-sheet duo tray
Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder.
5 Optional 550‑sheet trays
Note: Up to four optional trays can be installed.
6 Standard bin
7 Automatic document feeder (ADF)

Component locations
529
 7530

Port locations

Printer port Function

1 Power cord socket Connect the printer to a properly grounded electrical
outlet.
2 LINE port Connect the printer to an active telephone line through
Note: Available only in some printer models. a standard wall jack (RJ‑11), DSL filter, or VoIP adapter,
or any other adapter that allows you to access the
telephone line to send and receive faxes.
3 Ethernet port Connect the printer to a network.
4 USB printer port Connect the printer to a computer.
5 USB port Attach a keyboard or any compatible option.

Component locations
530
 7530

Controller board and engine board connectors

JMFD1 JSPKR1 JPHONE2

JADF1
JLCD1

JFB1
JFPUSB1
JADF2

JHS1

JCFT2
JFBM1

J1-FRONT OPTION

J1SP1
J2

JMFP1

JTH1
JPWR1
JTPM1
JRIP1
JTEST1

JSPD1
J66
J65

JBUSB1
71_JPRGI

J1
JUSB1

JFAX1

Component locations
531
 7530

Controller board connectors

Connector Connects to
J61 Wireless module
J65 Connector jumper
JADF1 ADF back side scan module
JADF2 • ADF sensors
• Motor (ADF pick)
• Motor (ADF transport)
JBUSB1 Rear USB port
JETH1 Ethernet port
JFAX1 Fax card
JFB1 Scanner front side scan module
JFBM1 Motor (flatbed CIS scanner)
JFPUSB1 Front USB port
JHS1 Sensor (flatbed CIS scanner)
JISP1 Internal Solutions Port
JLCD1 Control panel display
JMFD1 Sensor (ADF multifeed)
JMFP1 Connector jumper
JPHONE1 Headphones
JPWR1 Engine board, power connection
JSPKR1 Speaker
JTH1 Engine board, data connection
JTPM Trusted Platform Module
JUSB1 USB printer port

Component locations
532
 7530

JCVR1 JM1RR1
JPH1 JCTM1 JDSNS1

JFSNS1
JM1RR2

33_JFPIC1

JFAN2
JDBG_SEL2
JLOR4

JFAN1

J5V_CONT1
JSPARE1 JSPARE2

JL0R6

JL0R1
JL035

JFDRV1
JDBG_J2

JTAG2

JBOR1
JJSER1
JCONT1

JOUTDC1
JDBG_SEL1
J72
JTH2
JNV1

JLVPS1
JTAG1
JDBG_J1
JLOR2

JLOR3
JPWR2

JSPD2

JMTREN2

JCDRV1
JPKSNS1

JTHM1

JKDRV1
JMSPZ1

JTPS_C1 JBOPT1

JWTH_SC1 JHVPS1 JMTR1

Component locations
533
 7530

Engine board connectors

Connector Connects to
J72 Connector jumper
JBOR1 Motor (BOR)
JCDRV1 Motor (CMY)
JCTM1 TMC card
JCVR1 Interlock switches
JDSNS1 • Sensor (redrive)
• Sensor (exit/bin full)
JFAN2 Main fan
JFDRV1 Motor (fuser)
JFSNS1 Sensor (fuser present)
JHVPS1 HVPS
JKDRV1 Motor (K/transfer belt)
JLVPS1 LVPS
JMIRR1 Printhead mirror
JMIRR2 Printhead mirror
JMSPZ1 • Sensor (tray 1 paper size)
• Sensor (MPF paper present)
• Front door sensors
– Sensor (duplex staging)
– Sensor (fuser buckle)
– Sensor (narrow media)
JMTR1 • Pick drive
– Motor (tray 1 pick)
– Sensor (tray 1 pick position)
– Sensor (tray 1 paper present)
• Motor (deskew)
• Motor (duplex/MPF)
• Isolation unit
– Motor (isolation)
JMTREN2 Connector jumper
JOPT1 Optional tray
JOUTDC1 Motor (exit/redrive)
JPH1 Printhead

Component locations
534
 7530

Connector Connects to
JPKSNS1 • Sensor (waste toner contact)
• Sensor (input)
• Isolation unit
– Sensor (tray 1 pick)
– Sensor (MPF/pass‑through)
JPWR2 Controller board, power connection
JTH2 Controller board, data connection
JTPS_C1 Sensor (TPS)
JWTH_SC1 • Sensor (weather station)
• Imaging unit and imaging kit

LVPS board connectors

CN 1
CN 201
AC 1

Component locations
535
 7530

Connector Connects to Pin no. Signal

CN201 Engine board 1 +25V
2 GND
3 +25V
4 GND
5 +25V
6 GND
7 +25V
8 GND
9 +25V
10 GND
11 +25V
12 GND
13 +25V
14 GND
15 +25V
16 GND
17 GND
18 GND
19 Zero_Cross
20 Heat_On2
21 Heat_On1
22 Main_On_Off
23 Tx_PwrMtr
24 Relay_Drive
25 Ground
26 +6.5V
27 +6.5V
28 +6.5V
29 Rx_PwrMtr
30 Heat_On3
CN1 Fuser 1 AC Common
2 AC Out 3
3 AC Out 2
4 AC Out 1

Component locations
536
 7530

Connector Connects to Pin no. Signal

AC1 AC line in 1 Phase
2 Neutral

Sensor locations

13

12

11
1

9 2

10
5

3A
8 4
3B

Component locations
537
 7530

1 Sensor (TPS)
2 Sensor (weather station)
3A Sensor (tray 1 paper present)
3B Sensor (pick position)
4 Sensor (MPF paper present)
5 Sensor (input)
6 Sensor (tray 1 pick)
7 Sensor (MPF/pass‑through)
8 Sensor (duplex staging)
9 Sensor (narrow media)
10 Sensor (fuser buckle)
11 Sensor (fuser exit)
12 Sensor (redrive)
13 Sensor (exit/bin full)

Standard paper path sensors

Component locations
538
 7530

1 Sensor (redrive)
2 Sensor (exit/bin full)
3 Sensor (paper size)
4 Sensor (tray 1 paper present)
5 Sensor (pick position)
6 Sensor (tray 1 pick)
7 Sensor (MPF paper present)
8 Sensor (MPF/pass‑through)
9 Sensor (input)
10 Sensor (fuser buckle)
11 Sensor (narrow media)
12 Sensor (fuser exit)

Duplex paper path sensors

1 Sensor (exit/bin full)

2 Sensor (MPF/pass‑through)
3 Sensor (duplex staging)
4 Sensor (redrive)

Component locations
539
 7530

Motor locations

1 Motor (fuser)
2 Motor (duplex/MPF)
3 Motor (isolation)
4 Motor (tray 1 pick/lift)
5 Motor (deskew)
6 Motor (BOR)
7 Motor (K/transfer belt)
8 Motor (CMY)
9 Motor (exit/redrive)

Component locations
540
 7530

Maintenance
Inspection guide
Use this guide in identifying the parts that must be inspected, cleaned, or replaced based on the page count.
If any unsafe condition exists, find out how serious the hazard is and if you can continue before you correct the
hazard.
As you service the machine, check for the following:
• Damaged, missing, or altered parts, especially in the area of the power switch and the power supply
• Damaged, missing, or altered covers, especially in the area of the top cover and power supply cover
• Possible safety exposure from any non-Sharp attachments
Use the following table to determine when to inspect the specified parts:
Printer parts Every Every 150K Every 360K Notes
service
call
Tray insert Inspect Inspect Inspect Check for correct positioning.
• Width guides
• Length guides
Transfer module Inspect Inspect Inspect Ensure correct installation.
Fuser Inspect Replace Inspect Ensure correct installation.
Pick rollers Inspect Inspect and Replace Clean with a damp cloth.
• Tray pick roller and clean if clean if
needed. needed.
• MPF pick roller
• Separator bracket
Paper path rollers Inspect Inspect Inspect • Check for paper fragments.
• Check for excessive toner build‑up on
rollers.
• Clean with damp cloth if needed.
Others Clean Clean Clean Use a toner vacuum and cloth to remove all
• Toner spillage toner spillage from the printer.

Scheduled maintenance

Maintenance kits
The control panel displays an 80.xx error when it reaches certain page counts. It is necessary to replace the
appropriate maintenance kit to maintain print quality and printer reliability. For more information, see “80 user
attendance error messages” on page 222.
Note: When replacing the maintenance kit, install all the parts that are included in the box, and then reset the
maintenance counter.

Maintenance
541
 7530

The printer may stop printing when the fuser rated life is reached. After 150K printed pages (sides) a
maintenance kit may be required.
The parts are available as a maintenance kit with the following part numbers:
Kit Contents Page count Notes

MX-C51FK1—Maintenance kit, 110 V • Fuser, 115 V 150K Reset the fuser

• Pick roller maintenance
counter after
• Separator bracket replacing the
fuser
maintenance
kit. See
“Resetting the
fuser
maintenance
counter” on
page 543.
MX-C51FK—Maintenance kit, 220 V • Fuser, 220 V 150K Reset the fuser
• Pick roller maintenance
counter after
• Separator bracket replacing the
fuser
maintenance
kit. See
“Resetting the
fuser
maintenance
counter” on
page 543.

Maintenance
542
 7530

Kit Contents Page count Notes

0SP41X2848///—Maintenance kit ADF ADF rollers 110K (scanned Reset the ADF
• ADF pick roller pages) rollers
maintenance
• ADF separator roller
counter after
replacing the
ADF rollers.
See
“Resetting the
ADF rollers
maintenance
counter” on
page 543.

When performing the scheduled maintenance procedure, remove paper dust and toner contamination from
the following areas:
• Trays
• Imaging kit and imaging unit areas
• Transfer roller area
• Duplex area
• Standard bin

Resetting counters

Resetting the fuser maintenance counter

1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
and Counters > Reset Maintenance Counter.
2 Touch Start.

Resetting the ADF rollers maintenance counter

1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Scanner
Configuration > Reset Maintenance Counter.

Resetting the transfer module counter

1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
and Counters > ITM Reset.
2 Touch Start.

Maintenance
543
 7530

Cleaning the printer

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
ATTENTION—RISQUE D'ELECTROCUTION : Pour éviter tout risque d'électrocution lors du nettoyage
de l'extérieur de l'imprimante, débranchez le cordon d'alimentation électrique de la prise et
déconnectez tous les câbles de l'imprimante avant de continuer.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Para evitar el riesgo de descarga eléctrica al
limpiar el exterior de la impresora, desconecte el cable de alimentación de la toma eléctrica y
desconecte todos los cables de la impresora antes de realizar la operación.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags beim Reinigen des
Druckergehäuses zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose, und ziehen Sie alle Kabel
vom Drucker ab, bevor Sie fortfahren.

Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
ATTENTION—RISQUE DE BLESSURE : Pour éviter tout risque d'électrocution ou d'incendie,
branchez le câble d'alimentation directement à une prise électrique répondant aux exigences
requises et correctement mise à la terre, proche du produit et facile d'accès.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Para evitar el riesgo de incendio o descarga
eléctrica, conecte el cable de alimentación a una toma de corriente debidamente conectada a tierra
con la potencia adecuada que se encuentre cerca del dispositivo y resulte fácilmente accesible.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Um das Risiko eines Feuers oder eines
elektrischen Schlags zu vermeiden, schließen Sie das Netzkabel an eine ordnungsgemäß geerdete
Steckdose an, die sich in der Nähe des Geräts befindet und leicht zugänglich ist.

Maintenance
544
 7530

Cleaning the touch screen

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
ATTENTION—RISQUE D'ELECTROCUTION : Pour éviter tout risque d'électrocution lors du nettoyage
de l'extérieur de l'imprimante, débranchez le cordon d'alimentation électrique de la prise et
déconnectez tous les câbles de l'imprimante avant de continuer.
PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Para evitar el riesgo de descarga eléctrica al
limpiar el exterior de la impresora, desconecte el cable de alimentación de la toma eléctrica y
desconecte todos los cables de la impresora antes de realizar la operación.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags beim Reinigen des
Druckergehäuses zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose, und ziehen Sie alle Kabel
vom Drucker ab, bevor Sie fortfahren.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Using a damp, soft, lint‑free cloth, wipe the touch screen.
Notes:
• Do not use household cleaners or detergents, as they may damage the touch screen.
• Make sure that the touch screen is dry after cleaning.
3 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
ATTENTION—RISQUE DE BLESSURE : Pour éviter tout risque d'électrocution ou d'incendie,
branchez le câble d'alimentation directement à une prise électrique répondant aux exigences
requises et correctement mise à la terre, proche du produit et facile d'accès.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES: Para evitar el riesgo de incendio o descarga
eléctrica, conecte el cable de alimentación a una toma de corriente debidamente conectada a tierra
con la potencia adecuada que se encuentre cerca del dispositivo y resulte fácilmente accesible.
VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Um das Risiko eines Feuers oder eines
elektrischen Schlags zu vermeiden, schließen Sie das Netzkabel an eine ordnungsgemäß geerdete
Steckdose an, die sich in der Nähe des Geräts befindet und leicht zugänglich ist.

Maintenance
545
 7530

Cleaning the scanner

1 Open the scanner cover.

2 Using a damp, soft, lint-free cloth, wipe the following areas:

• ADF glass pad

• Scanner glass pad

Maintenance
546
 7530

• ADF glass

• Scanner glass

3 Close the scanner cover.

4 Open door C.
5 Using a damp, soft, lint-free cloth, wipe the following areas:
• ADF glass pad in door C

Maintenance
547
 7530

• ADF glass in door C

6 Close door C.

Cleaning the pick roller

1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove the pick roller. See “Pick roller removals” on page 494 or “MPF pick roller removal” on page
495.
3 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.

Cleaning the pick roller in the multipurpose feeder

1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Open the multipurpose feeder.

Maintenance
548
 7530

3 Remove the pick roller.

4 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.

Maintenance
549
 7530

5 Insert the pick roller.

6 Close the multipurpose feeder.

Cleaning the ADF rollers

1 Open door C.

Maintenance
550
 7530

2 Remove the ADF pick roller.

Maintenance
551
 7530

3 Remove the ADF separator roller.

4 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the ADF pick roller and ADF separator roller.

Maintenance
552
 7530

5 Insert the ADF separator roller until it clicks into place.

Maintenance
553
 7530

6 Insert the ADF pick roller until it clicks into place.

7 Close door C.

Cleaning the printhead lenses

1 Remove the waste toner bottle. See “Waste toner bottle removal” on page 389.
2 Remove the imaging kit. See “Imaging kit removal” on page 391.

Maintenance
554
 7530

3 Using a lint-free cloth, wipe the printhead lenses (A).

Cleaning the tray 1 duplex turnaround

1 Pull tray 1, and then remove the two screws (A).

Maintenance
555
 7530

2 Open the turnaround cover.

3 Remove the debris in the duplex turnaround area.

4 Close the cover, and then screw it back in place.

Maintenance
556
 7530

557
 7530

Parts catalog
Legend
The following column headings are used in the parts catalog:

• Asm‑index—Identifies the item in the illustration

• P/N—Identifies the part number of a FRU(Manufacture parts number)
• Units/mach—Refers to the number of units in a printer
• Units/opt—Refers to the number of units in an option
• Units/FRU—Refers to the number of units in a FRU
• Description—A brief description of the part
The following abbreviations are used in the parts catalog:
• NS (not shown) in the Asm‑index column indicates that the part is procurable but is not shown in the
illustration.
• PP (parts packet) in the Description column indicates that the part is contained in a parts packet.

Parts catalog
558
 7530

Assembly 1: Covers 1

Parts catalog
559
 7530

Assembly 1: Covers 1
Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X2889 1 1 Left cover “Left cover removal” on page 366
2 41X0424 1 1 Rear handle cover --
3 41X2918 1 1 Toner door with linkages “Toner door removal” on page 394
4 41X2827 1 1 Right cover “Right cover removal” on page 393
5 41X2897 1 1 Motor cover “Motor cover removal” on page 419
6 41X2032 4 4 Rubber feet --
7 41X0401 1 1 Tray indicator --
8 41X0442 1 1 Front door cover “Front door cover removal” on
page 464
9 41X0560 1 1 Front door bracket --
10 41X0567 1 1 Front door hinges “Front door hinges removal” on
page 443
11 41X0380 2 2 Front door straps --
12 41X3895 1 1 Bin exit cover “Bin exit cover removal” on page
488
13 41X0772 1 1 Bin flag “Bin flag removal” on page 489

Parts catalog
560
 7530

Assembly 2: Covers 2

Parts catalog
561
 7530

Assembly 2: Covers 2
Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X2830 1 1 Façade cover “Facade cover removal” on page 488
2 41X4224 1 1 Speaker “Speaker removal” on page 442
3 41X2837 1 1 USB cover “USB cover removal” on page 397
4 41X2829 1 1 Scanner front cover “Scanner front cover removal” on
page 421
5 41X4316 1 1 Badge cover “Scanner front cover removal” on
page 421
6 41X0561 1 1 Control panel left arm “Control panel arms removal” on
page 444
7 41X0562 1 1 Control panel right arm “Control panel arms removal” on
page 444
8 41X3898 1 1 Scanner rear left cover “Scanner rear left cover removal” on
page 467
9 41X0435 1 1 Scanner rear right “Scanner rear right cover removal” on
cover page 467
10 41X3897 1 1 Bin cover “Bin cover removal” on page 474
11 41X0410 1 1 Bin extender --
12 41X2898 1 1 Top cover “Top cover removal” on page 478
13 41X2919 1 1 Upper front door (with “Upper front door removal” on
cable) page 476

Parts catalog
562
 7530

Assembly 3: Control panel

Parts catalog
563
 7530

Assembly 3: Control panel

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X2881 1 1 Control panel display, 10-inch “Control panel display (10-
inch) removal” on page 434
2 41X2884 1 1 Control panel (10-inch display) “Control panel (10‑inch
rear cover display) rear cover removal”
on page 441
3 41X2880 1 1 Control panel display, 7-inch --
4 41X2883 1 1 Control panel (7-inch display) --
rear cover
5 41X2835 1 1 Control panel hinge “Control panel hinge removal”
on page 440
6 41X2831 1 1 Control panel cable bracket “Headphone and USB socket
• Headphone and USB cable cables removals” on page
bracket 397
• Control panel FFC
NS 41X4466 1 1 Control panel cables ‑‑
• Headphone and USB cable
bracket
• Headphone cable
• Control panel FFC

Parts catalog
564
 7530

Assembly 4: Fuser

Parts catalog
565
 7530

Assembly 4: Fuser
Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X2930 1 1 Fuser, 115 V “Fuser removal” on page 428
1 41X2931 1 1 Fuser, 220 V “Fuser removal” on page 428

2 41X1083 1 1 Sensor (fuser nip) “Sensor (fuser nip) removal” on page 433

Parts catalog
566
 7530

Assembly 5: Transfer module

Parts catalog
567
 7530

Assembly 5: Transfer module

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X2900 1 1 Transfer module guide “Transfer module guide rail removal”
rail on page 447
2 41X2689 1 1 Transfer module “Transfer module removal” on
page 423
3 41X2833 1 1 Transfer module “Transfer module removal” on
retainer page 423

Parts catalog
568
 7530

Assembly 6: Paper feed

Parts catalog
569
 7530

Assembly 6: Paper feed

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 40X7911 1 1 Sensor (paper size) “Sensor (paper size) removal” on
page 404
2 41X0372 1 1 Tray rails “Tray rail removal” on page 496
3 41X0825 2 2 Support straps --
4 41X0268 1 1 550-sheet tray insert “550‑sheet tray insert removal” on
page 492
5 41X0374 1 1 Separator bracket “Separator bracket removal” on
page 492
6 41X0373 1 1 Paper size sensor --
actuators
7 41X0956 2 1 Pick roller “Pick roller removals” on page 494
8 41X4450 1 1 Paper feeder “Paper feeder removal” on page 499
9 41X2034 1 1 Paper actuator spring “Paper out actuator spring removal” on
page 500

Parts catalog
570
 7530

Assembly 7: Paper path 1

Parts catalog
571
 7530

Assembly 7: Paper path 1

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X0391 1 1 Exit roller gear “Exit roller gear removal” on
page 484
2 41X0390 1 1 Exit roller “Exit roller removal” on page 485
3 41X0395 1 1 Fuser drive gear --
4 41X4460 1 1 Motor (fuser) “Motor (fuser) removal” on
page 406
5 41X0757 1 1 Waste toner bottle idler gear “Waste toner bottle idler gear
removal” on page 408
6 41X0381 1 1 Motor (duplex/MPF) “Motor (duplex/MPF) removal” on
page 408
7 41X0385 1 1 Sensor (input) “Sensor (input) removal” on
page 426
8 41X0386 1 1 Aligner rollers “Aligner rollers removal” on
page 450
9 41X2825 1 1 Motor (BOR) “Motor (BOR) removal” on
page 378
10 41X0392 1 1 Motor (exit/redrive) “Motor (exit/redrive) removal” on
page 382
NS 41X4463 1 1 Left side cables ‑‑
• LVPS cable
• AC line in cable
• CMY motor cable
• Fuser AC cable
• BOR motor cable
• Fuser DC cable
• K motor cable
• Exit/redrive motor cable

Parts catalog
572
 7530

Assembly 8: Paper path 2

Parts catalog
573
 7530

Assembly 8: Paper path 2

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X2844 1 1 Print head “Printhead removal” on page 476
2 41X0897 4 1 Developer hold down “Developer hold down arm removal” on
arm page 490
3 41X0389 1 1 Diverter “Diverter removal” on page 431
4 41X0570 1 1 Sensor (redrive) “Sensor (redrive) removal” on page
431
4 41X0570 1 1 Sensor (MPF/pass- --
through)
5 41X0388 1 1 Redrive guide “Redrive guide removal” on page 429
6 41X0384 1 1 Isolation unit “Isolation unit removal” on page 502
7 41X0758 1 1 Aligner drivetrain kit --
8 41X0387 1 1 Motor (deskew) “Motor (deskew) removal” on page
379
9 41X2768 1 1 EP drive gearbox “EP drive gearbox removal” on
page 376
10 41X4461 1 1 Motor (CMY) “Motor (EP drive) removal” on page
374
11 41X4460 1 1 Motor (K/transfer belt) “Motor (EP drive) removal” on page
374

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Assembly 9: Duplex

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Assembly 9: Duplex
Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X0376 1 1 Duplex inner guide “Duplex inner guide removal” on
page 458
2 41X0447 1 1 Sensor (fuser buckle) “Sensors (fuser buckle and narrow
media) removal” on page 460
2 41X0447 1 1 Sensor (narrow “Sensors (fuser buckle and narrow
media) media) removal” on page 460
3 41X0824 1 1 Static brush --
4 41X0379 2 2 Guide springs --
5 41X0378 1 1 Tensioner belt “Tensioner belt removal” on page 461
6 41X0446 1 1 Sensor (duplex “Sensor (duplex staging) removal” on
staging) page 459
7 41X0377 1 1 Pivot shaft “Pivot shaft removal” on page 458
8 41X0400 1 1 Cable cover “Front door removal” on page 417
9 41X0407 1 1 Duplex outer guide “Duplex outer guide removal” on
page 462

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Assembly 10: Electrical

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Assembly 10: Electrical

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X1907 1 1 Controller board shield “Controller board shield
removal” on page 466
2 41X2875 1 1 Controller board “Controller board removal” on
page 470
3 41X2878 1 1 Print data cable --
4 41X2877 1 1 Controller power cable --
5 41X2876 1 1 Engine board “Engine board removal” on
page 471
6 41X0394 1 1 TMC Card “TMC card removal” on page
402
7 41X0785 1 1 Sensor (weather station) “Sensor (weather station)
removal ” on page 409
8 41X2777 1 1 HVPS “HVPS removal” on page 410
9 41X0486 1 1 Sensor (waste toner contact) ‑‑
10 41X4488 1 1 Sensor (waste toner) “Sensor (waste toner) removal”
on page 412
11 41X0566 1 1 Sensor (MPF paper present) “Sensor (MPF paper present)
removal” on page 412
12 41X0385 1 1 Sensor (input) “Sensor (input) removal” on
page 426
13 41X2832 1 1 Sensor (TPS) “Sensor (TPS) removal” on
page 414
14 41X2794 1 1 LVPS, 110 V “LVPS removal” on page 369
14 41X2795 1 1 LVPS, 220 V “LVPS removal” on page 369
15 41X0398 1 1 Fuser fan “Fuser fan removal” on page
372
16 41X0397 1 1 Main fan “Main fan removal” on page 371
NS 41X4465 1 1 Right side cables ‑‑
• Front door sensor cables
• TMC card cable
• Weather station sensor
cable
• Interlock switch cables
• Optional tray cables

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Asm-index P/N Units/mach Units/FRU Description Removal procedure

NS 41X4464 1 1 Middle section cables ‑‑
• HVPS cable
• Aligner sensor cables,
waste toner sensor cable
• Upper paper path sensor
cables
• Fuser buckle sensor cable
• TPS cable
• Paper path motor cables
• Fuser motor cables

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Assembly 11: ADF and flatbed scanner

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Assembly 11: ADF and flatbed scanner

Asm-index P/N Units/mach Units/FRU Description Removal procedure
1 41X2850 1 1 ADF “ADF removal” on page 510
2 41X2846 1 1 ADF top cover “ADF top cover removal” on page 522
3 41X2847 1 1 ADF tray --
4 41X2848 1 1 ADF rollers “ADF rollers removal” on page 507
5 41X2853 1 1 Scanner glass pad “Scanner glass pad removal” on
page 505
6 40X7546 1 1 ADF right hinge “ADF right hinge removal” on page 524
7 41X2845 1 1 ADF left hinge “ADF left hinge removal” on page 524
8 41X2849 1 1 Flatbed scanner “Flatbed scanner removal” on page 511
NS 41X3709 1 1 Scanner cables ‑‑
• ADF cables
• ADF cable covers

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Assembly 12: Optional 550-sheet tray

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Assembly 12: Optional 550-sheet tray

Asm-index P/N Units/opt Units/FRU Description Removal procedure

2 41X0361 1 1 Optional 550‑sheet “550‑sheet tray insert removal” on

tray insert page 492
3 41X0374 1 1 Separator bracket “Separator bracket removal” on page
492
4 41X0956 1 1 Pick roller “Waste toner bottle removal” on
page 389

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Assembly 13: Convenience stapler

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Assembly 13: Convenience stapler

Asm-index P/N Units/opt Units/FRU Description Removal procedure
1 41X4236 1 1 Convenience stapler --
2 40X8149 1 1 Staple cartridge holder --
3 41X4237 1 1 Universal AC power adapter --

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Assembly 14: Printer stand

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Assembly 14: Printer stand

Asm-index P/N Units/opt Units/FRU Description Removal procedure

2 41X0775 2 1 Nonlocking caster --

3 41X0774 2 1 Locking caster --

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Assembly 15: Miscellaneous parts

Asm-index P/N Units/mach Units/FRU Description Removal procedure
NS 41X2543 1 1 MarkNet N8370 wireless print ‑‑
server
NS 40X9652 1 1 Adapter–Fiber gigabit ISP ‑‑
NS 40X8671 1 1 Cover kit, removable hard disk ‑‑
drive
NS 40X9934 1 1 Hard disk drive, 320+ GB ‑‑
NS 41X1872 1 1 MarkNet N8372 802.11 a/b/g/n/ac ‑‑
wireless print server
NS 40X4819 1 1 RS-232C serial interface card ‑‑
NS 41X1945 1 1 MarkNet N8230 fiber ISP with side ‑‑
cover
NS 41X0357 1 1 Surge protective device, 110-120 V ‑‑
NS 41X0370 1 1 Surge protective device, 220-240 ‑‑
V
NS 40X1368 1 1 USB cable, 2 m ‑‑
NS 41X2854 1 1 Intelligent storage drive “ISD card removal” on
page 468
NS 41X2873 1 1 Trusted platform module (TPM) “TPM card removal” on
card1 page 469
NS 41X0021 1 1 Parallel ISP backpack kit ‑‑
NS 41X0020 1 1 Serial ISP backpack kit ‑‑
NS 41X0045 1 1 Keyboard ‑‑
NS 41X1007 1 1 Cleaning kit ‑‑
NS 41X4916 1 1 Fax card ‑‑

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Assembly 16: Maintenance kits

Asm-index P/N Units/mach Units/FRU Description Removal procedure

NS 41X2848 1 1 ADF rollers ‑‑

• ADF pick roller
• ADF separator roller

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Parts catalog
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Parts catalog
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Printer specifications
Power consumption

Product power consumption

The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.

Mode Description Power consumption (Watts)

Printing The product is generating hard‑copy output from One-sided: 630 (MX-C428F); 760 (MX-
electronic inputs. C528F)
Two-sided: 520 (MX-C428F); 640 (MX-
C528F)
Copy The product is generating hard‑copy output from 640 (MX-C428F); 800 (MX-C528F)
hard‑copy original documents.
Scan The product is scanning hard‑copy documents. 44.5 (MX-C428F); 45.0 (MX-C528F)

Ready The product is waiting for a print job. 31.5 (MX-C428F); 32.0 (MX-C528F)

Sleep Mode The product is in a high‑level energy‑saving mode. 1.0 (MX-C428F); 1.2 (MX-C528F)

Hibernate The product is in a low‑level energy‑saving mode. 0.1

Off The product is plugged into an electrical outlet, but the 0.1
power switch is turned off.

The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.

Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.

Factory default Sleep Mode Timeout for this product (in minutes): 15

By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes,
or between 1 minute and 114 minutes, depending on the printer model. If the printer speed is less than or equal
to 30 pages per minute, then you can set the timeout only up to 60 minutes or 54 minutes, depending on the
printer model. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase
the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response,
but uses more energy.

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Some models support a Deep Sleep Mode, which further reduces power consumption after longer periods of
inactivity.

Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days

The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.

Notes on EPEAT-registered imaging equipment products:

• Standby power level occurs in Hibernate or Off mode.
• The product shall automatically power down to a standby power level of ≤ 1 W. The auto standby function
(Hibernate or Off) shall be enabled at product shipment.

Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.

Total energy usage

It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.

Applicability of Regulation (EU) 2019/2015 and (EU)

2019/2020
Per Commission Regulation (EU) 2019/2015 and (EU) 2019/2020, the light source contained within this product
or its component is intended to be used for Image Capture or Image Projection only, and is not intended for
use in other applications.

Selecting a location for the printer

• Set up the printer near an appropriately rated and properly grounded electrical outlet.
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.

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• Provide a flat, sturdy, and stable surface.

• Keep the printer:
– Clean, dry, and free of dust.
– Away from water or wet locations.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature 15.6 to 32.2°C (60 to 90°F)
• Allow the following recommended amount of space around the printer for proper ventilation:

1 Top 229 mm (9 in.)

2 Rear 101.6 mm (4 in.)
3 Right side 178 mm (7 in.)
4 Front 508 mm (20 in.)
5 Left side 127 mm (5 in.)

Noise emission levels

The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.

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1-meter average sound pressure, dBA

Printing One-sided: 52 (MX-C428F); 53 (MX-
C528F)
Two-sided: 53 (MX-C428F); 55 (MX-
C528F)
Scanning 51
Copying Mono: 55 (MX-C428F); 56 (MX-
C528F)
Color: 51 (MX-C428F); 52 (MX-
C528F)
Ready 14

Values are subject to change. See www.lexmark.com for current values.

Temperature information
Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH
15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH
Maximum wet-bulb temperature2: 22.8°C (73°F)
Non-condensing environment
Printer / cartridge / imaging unit long- 15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH
term storage1 Maximum wet-bulb temperature2: 22.8°C (73°F)
Printer / cartridge / imaging unit short-term -40 to 40°C (-40 to 104°F)
shipping
1 Supplies shelf life is approximately 2 years. This is based on storage in a standard office environment at 22°C (72°F)

and 45% humidity.

2 Wet-bulb temperature is determined by the air temperature and the relative humidity.

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Options and features

Available internal options
• Intelligent storage drive (ISD) (MX-C528F: Standard)
– Fonts
• Simplified Chinese
• Traditional Chinese
• Japanese
• Korean
• Arabic
– Mass storage
• Printer hard disk
• Licensed features
– IPDS
– Bar Code
• Lexmark Internal solutions port (ISP)
– IEEE 1284‑B Parallel Card
– RS‑232C Serial Card
– Fiber Port
• Wireless module
– MarkNetTM N8370
– MarkNet N8372
• Trusted Platform Module (TPM)
Notes:
• An ISD or a hard disk is required to activate formsmerge and other features.
• Some IPDS features require an ISD or a hard disk.

Options and features

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Theory of operation
Electrophotographic (EP) process

Print engine layout

1 Fuser
2 Toner cartridges (Y, C, M, K)
3 Printhead
4 Developer unit
5 Photoconductor drum
6 Transfer belt
7 Second transfer roller

Theory of operation
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Flowchart

Theory of operation
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EP process
Charge

1 Charge roller
2 Photoconductor drum

The charge roller applies a uniform negative electrical charge to the surface of the photoconductor drum. The
photoconductor drum, because of its photoconductive properties, holds the charge as long as it is not exposed
to light.

Service tips
• If the surface of the charge roller is damaged, such as having a nick or pit, then the charge on the
photoconductor drum is uneven. A repeating mark may appear on the printed page. For more information,
see “Repeating defects check” on page 56.
• If the charge roller is severely damaged, then the surface of the photoconductor drum is not properly
charged. Excessive amounts of toner particles are deposited on the photoconductor drum. The printed page
becomes saturated with 100% of the color from the supply with the defective charge roller. The affected
imaging unit or kit must be replaced immediately.

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Expose

1 Printhead
2 Photoconductor drum

The printhead lasers emit the light that contacts the surface of the photoconductor drum. An invisible image,
called digital latent image, is written as the light turns on or off. The light causes areas of the photoconductor
drum surface to lose charge, resulting in a relative opposite polarity.

Service tips
• Do not touch the surface of the photoconductor drum with your bare hand. The oil from your skin may cause
a charge disparity on the surface, and the toner may no longer stick properly. The result can be repeating
blotches or voids on the printed page or patches of light print. The affected imaging unit or kit may need to
be replaced.
• The surface of the photoconductor drum is coated with an organic substance that makes it sensitive to light.
Make sure to cover the photoconductor drum when you are working on the printer. If it is exposed to light
for too long, then light or dark print quality problems may occur. The imaging unit or imaging kit may need
to be replaced.
• Toner particles or dirt that get stuck on the printhead lens may obstruct the path of the laser beam. The
result can be vertical light streaks on the printed page. If cleaning is not possible, then the printhead may
need to be replaced.

Theory of operation
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Develop

1 Auger
2 Toner add roller
3 Developer roller
4 Photoconductor drum

The developer roller applies the toner from the toner cartridge to the photoconductor drum. The relative
opposite polarity in charge causes the toner particles to attract to the photoconductor drum areas which were
exposed to light.
This process is similar to using glue to write on a can, and then rolling the can over glitter. The glitter sticks to
the glue but does not stick to the rest of the can.

Service tips
• Do not touch the surface of the developer roller with your bare hand. The oil from your skin may cause a
charge disparity on the surface, and the toner may no longer stick properly. The result can be repeating
blotches or voids on the printed page or patches of light print. The affected developer unit may need to be
replaced.
• If the developer roller is damaged, then it cannot contact the surface of the photoconductor drum properly.
The result can be repeating marks, thin vertical voids, or thin vertical lines of color on the printed page.
Check the surface of the developer roller for damage. For more information, see “Repeating defects check”
on page 56.

Theory of operation
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First transfer

1 Photoconductor drum
2 Transfer belt
3 First transfer roller

For each color, there is a charge difference between the developed toner image on the photoconductor drum
surface and the first transfer roller. This difference causes the image to transfer to the surface of the transfer
belt. This transfer occurs during a direct surface-to-surface contact between the photoconductor drum and the
transfer belt.

Service tips
• Do not touch the surface of the transfer belt with your bare hand. The oil from your skin may cause a charge
disparity on the surface, and the toner may no longer stick properly. The result can be repeating blotches
or voids on the printed page or patches of light print. The transfer module may need to be replaced. For
more information, see “Repeating defects check” on page 56.
• Do not use solvents or other cleaners to clean the transfer belt surface. Their chemicals may result to
scratches or charge disparities. Voids on the printed page or blotches of light print may occur. The transfer
module may need to be replaced.
• Sharp and hard objects can damage the transfer belt surface. Be careful when using a screwdriver or prying
tool near the transfer module. If the transfer belt has tears or cracks, then the transfer module may need to
be replaced.

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Second transfer

1 Second transfer roller

2 Paper
3 Transfer belt
4 Fuser

On the transfer belt, the four-color image is carried toward the second transfer roller until it reaches a set point.
The paper pick is timed when the paper is at the exact position between the transfer belt and second transfer
roller.
When the image on the transfer belt reaches the second transfer roller, the negatively charged toner clings to
the paper. The entire image is then transferred from the transfer belt to the paper.

Service tips
• If the second transfer roller has nicks, pits, or flat spots, then its surface cannot come into contact with the
paper and transfer belt. The result can be voids on the printed page or spots of light print (or repeating voids
or spots). For more information, see “Repeating defects check” on page 56.
• If the toner does not fully transfer, then the entire page may be very light or blank due to the following:
– The second transfer roller does not properly engage the transfer belt.
– The HVPS does not have voltage. Any toner that does transfer, is due to contact alone (without charge).
Check the HVPS contacts to the second transfer roller.

Theory of operation
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Fuse

1 Pressure roller
2 Paper
3 Fuser decurl rollers
4 Heat belt

Even if the toner image is already on the paper, the toner particles are not yet permanently bonded to the
surface. Paper is transported from the second transfer roller to the fuser where heat and pressure are applied
to it. As a result, the toner particles melt and permanently fuse with the paper, completing the print process.
The cycle repeats for the succeeding pages.

Service tips
• If the pressure roller or heat belt is damaged, then the toner may be pulled off the page. Paper jams may
also occur.
• Toner rubbing off a printed page indicates a malfunctioning fuser or an incorrect paper type setting. Always
check the paper type setting before replacing the fuser. A common mistake is to print on heavier paper,
such as card stock, with the paper type set to plain paper.
• After a jam is called on the fuser area, the fuser roller automatically releases to relieve the pressure on the
paper. If possible, never pull paper with unfused toner through the fuser. Try to pull the jammed paper out
of the fuser in the opposite direction it was traveling.

Clean
Two cleaning processes take place during the EP process. Both processes remove the residual toner from the
system.

Theory of operation
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1 Auger
2 Cleaning blade
3 Transfer belt

When the toner image on the transfer belt is transferred to the page, the transfer belt rotates and gets cleaned
by the cleaning blade. The cleaning occurs for every page that is printed.
The removed toner is moved to the waste toner bottle using a rotating auger.

Theory of operation
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1 Photoconductor drum
2 Auger
3 Cleaning blade
4 Charge roller
5 Charge roller cleaner

After each plane of color is transferred to the transfer belt from the photoconductor drums, a cleaning blade
scrapes the remaining toner from the drums.
The photoconductor drum surface is prepared to restart the EP process.

Theory of operation
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Printer operation

Printer paper path rollers

Standard paper path

1 Tray 1 pick roller

2 Isolation roller
3 MPF pick roller
4 MPF reference edge roller
5 Alternate isolation roller
6 Aligner roller
7 Second transfer roller
8 Transfer belt
9 Fuser pressure roller
10 Fuser belt
11 Fuser decurl roller
12 Exit roller

Theory of operation
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Duplex paper path

1 Exit roller
2 Aligner roller
3 Alternate isolation roller
4 Duplex feed roller
5 Duplex aligner rollers

Theory of operation
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Printer paper path sensors

Standard paper path

# Sensor Functions
1 Sensor (redrive) • Detects the paper as it exits the printer.
• Detects the paper as it enters the duplex paper path.
2 Sensor (bin full) Detects if the bin is full.
3 Sensor (paper size) Detects the position of the rear paper guide for determining the paper length.
4 Sensor (tray 1 paper present) Detects the presence or absence of paper in the tray.
5 Sensor (pick position) Detects if the pick roller is in position to pick.
6 Sensor (tray 1 pick) Detects the paper as it is picked and fed to the printer.
7 Sensor (MPF paper present) Detects the paper that is loaded in the MPF.
8 Sensor (MPF/pass‑through) • Detects the paper that is fed from the MPF or duplex path.
• Detects the paper that is transferred from the optional trays.
9 Sensor (input) Detects the paper as it approaches the transfer belt. The movements of the
transfer belt and aligner roller are exactly timed to ensure the proper
placement of the image on the paper.
10 Sensor (fuser buckle) Detects the paper as it buckles at the fuser entrance. To prevent jams, the
rollers slow down or speed up depending on the size of the buckle.

Theory of operation
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# Sensor Functions
11 Sensor (narrow media) Detects if the paper width is narrow.
12 Sensor (fuser exit) Detects the paper exiting the fuser.

Duplex paper path

# Sensor Functions
1 Sensor (bin full) Detects if the bin is full.
2 Sensor (MPF/pass‑through) • Detects the paper that is fed from the MPF or duplex path.
• Detects the paper that is transported from the optional trays.
3 Sensor (duplex staging) Detects the paper from the duplex path as it is realigned at its reference edge.
4 Sensor (redrive) • Detects the paper as it exits the printer.
• Detects the paper as it enters the duplex paper path.

Theory of operation
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Pick drive
Tray 1

1 Length guide
2 Tray
3 Paper size sensor actuator
4 Motor (tray 1 pick/lift)
5 Sensor (pick position)
6 Separator pad
7 Tray 1 pick roller
8 Sensor (tray 1 paper present)
9 Lift plate

Paper is lifted by the lift plate until the sensor (pick position) is triggered. The motor (pick/lift) starts, and then
enables the pick roller to feed the paper into the printer.
Note: The motor (pick/lift) also drives the lift plate when rotating in reverse.
To avoid multiple‑sheet picking, the friction from the separator pad prevents the extra paper from entering the
printer.
The sensor (paper present) detects if the tray is empty.
The paper size is only detected based on the setting of the length guide. The paper size information is decoded
using the paper size sensor actuator, and then sent to the controller board.

Theory of operation
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MPF

1 Sensor (MPF paper present)

2 MPF pick roller
3 Alternate isolation roller
4 MPF reference edge roller
5 Motor (duplex/MPF)

The MPF pick roller feeds the paper into the printer. At the MPF reference edge roller, paper is aligned along
the reference edge and transported to the alternate isolation roller.
The motor (duplex/MPF) drives the MPF pick roller and reference edge roller. During duplex transport, a clutch
in the gear mechanism prevents the MPF pick roller from picking paper.
The sensor (MPF paper present) detects if paper is loaded in the MPF.

Theory of operation
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Isolation drive

1 Alternate isolation roller

2 Isolation roller
3 Tray 1 pick roller
4 Motor (isolation)
5 Sensor (tray 1 pick)
6 Sensor (MPF/pass‑through)

Isolation rollers receive the paper from different paths. For tray 1 print jobs, the path direction is indicated by
the red arrow. For MPF, optional tray, or duplex print jobs, the path direction is indicated by the blue arrow.
Sensors along the path detect the paper being transported.
The motor (isolation) drives the isolation rollers.

Theory of operation
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Aligner drive

1 Aligner roller
2 Sensor (input)
3 Alternate isolation roller
4 Isolation roller
5 Motor (deskew)

Paper stops at the aligner roller to undergo skew correction. The isolation roller pushes the paper against the
aligner roller. As the paper buckles, its leading edge aligns with the aligner roller. Paper then passes the aligner
rollers, where it is detected by the sensor (input). The movements of the transfer belt and aligner roller are
exactly timed to ensure the proper placement of the image on the paper.
The motor (deskew) drives the aligner roller.

Theory of operation
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Transfer drive

1 Aligner roller
2 Second transfer roller
3 Motor (K/transfer belt)
4 Transfer belt

After the paper is aligned, it passes between the second transfer roller and transfer belt. At this point, the four-
color image is transferred to the paper.
The motor (K/transfer belt) drives the transfer belt. The movements of the transfer belt and aligner roller are
exactly timed to ensure the proper placement of the image on the paper.

Theory of operation
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Fuser drive

1 Motor (fuser)
2 Second transfer roller
3 Sensor (fuser buckle)
4 Sensor (fuser temperature)
5 Sensor (narrow media)
6 Fuser pressure roller
7 Fuser decurl roller
8 Sensor (fuser exit)
9 Transfer belt

The paper buckles when it reaches the fuser roller. If the buckle is small, then the fuser roller slows down to
avoid pulling the paper from the transfer belt nip. If the buckle is big, then the roller speeds up to avoid smearing
the image. The sensor (fuser buckle) detects the buckle.
As the paper passes the fuser, heat and pressure are applied to permanently bond the toner to the paper.
To counteract the paper curl after fusing, the fuser decurl roller applies a curl in the opposite direction. The
roller also transports the paper to the exit path.
The sensor (fuser exit) detects the paper. The sensor (narrow media) determines if the paper is narrow.
The motor (fuser) drives the fuser rollers.

Theory of operation
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Fuser nip

1 Sensor (fuser nip)

The fuser nip may not release if the printer is still powered on. In some cases, the printer may need to be turned
off first before removing jams in the fuser nip.
The fuser nip will not release if the doors are open or the waste toner box is missing because the fuser motor
is interlocked.
The sensor (fuser nip) detects if the rollers are squeezing the paper.

Theory of operation
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Exit and redrive drive

1 Fuser belt
2 Sensor (bin full)
3 Fuser decurl roller
4 Sensor (redrive)
5 Exit roller
6 Motor (exit/redrive)

Paper is ejected by the exit roller to the bin. The exit roller is controlled by the motor (exit/redrive). The sensor
(redrive) detects the paper going to the bin. The sensor (bin full) detects if the bin is full.
For duplex print jobs, the exit roller reverses its rotation to feed the paper back to the printer following the
duplex paper path.
Note: The duplex paper path moves in the direction indicated by the blue arrow.
The sensor (redrive) also detects the paper entering the duplex path.

Theory of operation
622
 7530

Duplex drive

1 Duplex feed roller

2 Exit roller
3 Sensor (redrive)
4 Duplex aligner roller.
5 Motor (duplex/MPF)
6 Sensor (duplex staging)

For duplex print jobs, paper from the exit roller travels along the duplex aligner rollers. The aligner rollers also
push the paper to the right, to align the side edge of the paper along the reference edge. As paper reaches
the duplex feed roller, it is fed to the alternate isolation roller (see “Isolation drive” on page 617). Paper is then
fed back to the standard paper path to print on the opposite side.
Sensors along the duplex path detect the paper. The motor (duplex/MPF) drives the duplex rollers.

Theory of operation
623
 7530

ADF and scanner operation

Flatbed scanner drive

P
TO
LEFT FRONT
6 5

1 Scanner glass area

2 Motor (flatbed CIS scanner)
3 Calibration reference strip
4 ADF glass area
5 Flatbed CIS scanner
6 Sensor (flatbed CIS scanner)

The flatbed scanner has a contact image sensor (CIS) scanner that illuminates the surface of the document.
The reflections produced are detected by the CIS scanner to create the scan image.
For flatbed scan jobs, the CIS scanner moves across the scanner glass area to scan the front side of the
document (facedown). The motor (flatbed CIS scanner) controls the CIS scanner position. The CIS scanner is
detected at its home position by the sensor (flatbed CIS scanner). The position of the CIS scanner is also
detected based on the computed distance relative to the calibration reference strip. To maintain the correct
shading levels if needed, the CIS scanner scans the white surface of the calibration reference strip.
During ADF scan jobs, the CIS scanner stays at the ADF glass area to scan the front side of the document.

Theory of operation
624
 7530

ADF paper path rollers

1 ADF transport roller

2 ADF CIS scanner
3 ADF feed/exit roller
4 ADF separator roller
5 ADF feed roller
6 ADF pick roller
7 ADF tray
8 ADF bin
9 ADF scan roller

Paper from the ADF tray enters the ADF through the pick roller, feed roller, and separator roller.
The back side of the paper is scanned after the paper passes the ADF feed/exit roller. The front side of the
paper is scanned after the paper passes the ADF scan roller.
After the paper is scanned, it is ejected by the feed/exit roller to the ADF bin.

ADF paper path sensors

Theory of operation
625
 7530

# Sensor Function
1 Sensor (ADF paper present) Detects paper presence in the ADF tray
2 Sensor (ADF scan 2) Detects the paper that is about to be scanned at its back side
3 Sensor (ADF multifeed) Detects multiple paper feed
4 Sensor (ADF scan 1) Detects the paper that is about to be scanned at its front side

ADF pick and feed drive

1 Paper stop
2 ADF pick roller
3 ADF feed roller
4 ADF separator roller
5 Sensor (ADF paper present)
6 Motor (ADF pick)

The sensor (ADF paper present) detects if paper is loaded in the ADF tray. When the scan job command is
signaled, the pick roller lowers to pick the paper from the ADF tray.
Note: When the pick roller is raised, the leading edges of the paper in the tray are aligned by the paper
stops.
When paper reaches the feed roller, the resistance of the separator roller allows only the topmost sheet to feed.
The motor (ADF pick) drives the ADF pick and feed rollers.

Theory of operation
626
 7530

ADF transport and scan drive

1 Motor (ADF transport)

2 Sensor (ADF calibration)
3 ADF CIS scanner
4 ADF feed/exit roller
5 Sensor (ADF scan 2)
6 ADF feed roller

As paper enters the ADF, the ADF feed/exit roller receives it. The sensor (ADF scan 2) detects the paper to
begin the scan. The ADF CIS scanner scans the back side of the document.
The motor (ADF transport) drives the ADF feed/exit roller.
Note: If needed, calibration for the ADF CIS scanner occurs automatically before a job to adjust shading
levels. During calibration, the ADF CIS scanner moves laterally to scan a reference white surface on the
opposite side. The ADF CIS scanner is detected at its home position by the sensor (ADF calibration).

Theory of operation
627
 7530

1 Motor (ADF transport)

2 ADF transport roller
3 Sensor (ADF multifeed)
4 ADF scan roller
5 Sensor (ADF scan 1)

After the back side is scanned, the ADF transport roller transports paper to the ADF scan roller. At this point,
the sensor (ADF multifeed) detects if the document has multiple sheets.
The motor (ADF transport) drives the ADF transport and scan rollers.

Multifeed detection
Note: Multifeed detection is supported only in some printer models.

Theory of operation
628
 7530

1 Transmitter
2 Receiver

The sensor (ADF multifeed) consists of a transmitter and a receiver. The sensor detects the presence of an air
gap between sheets of paper passing between the transmitter and receiver. The transmitter emits an ultrasonic
frequency in the direction of the receiver. The signal that arrives at the receiver drops to nearly nothing when
multiple sheets are in the path.

Theory of operation
629
 7530

Single sheet
(normal)

Multiple sheets

Single sheet
(thick)

Theory of operation
630
 7530

ADF exit drive

1 ADF scan roller

2 Sensor (ADF scan 1)
3 ADF bin
4 ADF glass
5 ADF feed/exit roller
6 Motor (ADF transport)

Paper is fed to the ADF scan roller for front‑side scanning. At the ADF glass area, the flatbed scanner does the
scan. The ADF feed/exit roller ejects the scanned document to the ADF bin.
The motor (ADF transport) drives the scan and exit rollers. The sensor (ADF scan 1) detects the paper entering
the ADF glass area.

Theory of operation
631
 7530

Descriptions in page 632 to 650 are not applicable to this model.

Therefore it was deleted.

632
 MX-C428F, MX-C528F
SENSOR
(FUSER NIP)
SENSOR
TMC CARD
(REDRIVE)
WIRING DIAGRAM PRINTHEAD
SENSOR
(EXIT/BINFULL)
SENSOR
CONTROL PANEL (THERMAL CUTOFF)
SENSOR
PRINTHEAD MIRROR (FUSER EXIT)
SENSOR
(FUSER BUBBLE)
*FRONT USB PORT
INTERLOCK
*SPEAKER SWITCHES JCVR1 JM1RR1
SENSOR
*HEADPHONE
JPH1 JCTM1 JDSNS1
(THERMISTOR)

JFSNS1
JM1RR2 SENSOR
SCANNER ASSEMBLY (FUSER PRESENT)

33_JFPIC1

JFAN2
ADF BACK SIDE SCAN FAN
MODULE (MAIN)

JDBG_SEL2
JLOR4

JFAN1

J5V_CONT1
MULTIFEED DETECT JSPARE1 JSPARE2

JL0R6

JL0R1
JL035
SENSOR MOTOR

JFDRV1
JSPKR1 JPHONE2
(ADF) JMFD1

JDBG_J2
(FUSER)

JADF1

JTAG2
JLCD1
JFB1

JFPUSB1

MOTOR MOTOR

JBOR1
JJSER1

JCONT1
(ADF PICK) (BOR)
MOTOR

JOUTDC1
JDBG_SEL1
MOTOR J72
JADF2

(EXIT/REDRIVE)
(ADF TRANSPORT)
JHS1

ENGINE BOARD

JTH2
JCFT2

JNV1
MOTOR

JLVPS1
JFBM1

(FLATBED CIS

JTAG1
JDBG_J1

JLOR2

JLOR3
SCANNER)
SENSOR CONTROLLER BOARD
(FLATBED CIS

JPWR2
J1-FRONT OPTION

SCANNER) SENSOR JSPD2

J2

INTERNAL SOLUTIONS (INPUT) JMTREN2

J1SP1
SCANNER FRONT SIDE PORT MOTOR

JCDRV1
SCAN MODULE ISOLATION UNIT (CMY)

JPKSNS1
JMFP1
SENSOR
(TRAY 1 PICK)

JTH1
SENSOR

JTHM1
(MPF MOTOR
TRUSTED PLATFORM

JKDRV1
PASS-THROUGH) (K/TRANSFER BELT)

JMSPZ1
MODULE
SENSOR
(WASTE TONER JTPS_C1 JBOPT1
PICK DRIVE
JPWR1

CONTACT)
MOTOR
JTPM1 JWTH_SC1 JHVPS1 JMTR1

SENSOR
(TRAY 1 PAPER SIZE) (TRAY 1 PICK)
JRIP1
JTEST1

SENSOR SENSOR
JSPD1

(MPF PAPER (TRAY 1 PICK

HARD DISK POSITION)
J66

PRESENT)
SENSOR
J65

REAR USB
JBUSB1
FRONT DOOR SENSORS (TRAY 1 PAPER
PRESENT)
71_JPRGI

PORT SENSOR
JUSB1
J1
(DUPLEX STAGING) MOTOR
JFAX1 SENSOR (DESKEW)
FAX CARD (FUSER BUCKLE) MOTOR
SENSOR (DUPLEX/MPF)
(NARROW MEDIA) MOTOR
ETHERNET (ISOLATION)
USB PRINTER SENSOR
PORT
PORT (WEATHER STATION)
HVPS
Connector for MX-C528F IMAGING UNIT/KIT
OPTIONAL TRAY
SENSOR
(TPS)
FUSER

AC1
CN201
CN1

AC ELECTRICAL
LVPS OUTLET
LEAD-FREE SOLDER
The PWB’s of this model employs lead-free solder. The “LF” marks indicated on the PWB’s and the Service Manual mean “Lead-Free” solder.

Example:
Lead-Free

5mm indicates tin-silver-copper or tin-copper-nickel lead-free solder

(1) NOTE FOR THE USE OF LEAD-FREE SOLDER THREAD

When repairing a lead-free solder PWB, use lead-free solder thread.
Never use conventional lead solder thread, which may cause a breakdown or an accident.
Since the melting-point of lead-free solder thread is about 40°C higher than that of conventional lead solder thread, the use of the
exclusive-use soldering iron is recommended.

(2) NOTE FOR SOLDERING WORK

Since the melting-point of lead-free solder is about 220°C, which is about 40°C higher than that of conventional lead solder, and its soldering
capacity is inferior to conventional one, it is apt to keep the soldering iron in contact with the PWB for longer time. This may cause land
separation or may exceed the heat-resistive temperature of components. Use enough care to separate the soldering iron from the PWB when
completion of soldering is confirmed.
Since lead-free solder includes a greater quantity of tin, the iron tip may corrode easily. Turn ON/OFF the soldering iron power frequently.
If different-kind solder remains on the soldering iron tip, it is melted together with lead-free solder. To avoid this, clean the soldering iron
tip after completion of soldering work.
If the soldering iron tip is discoloredCOPYRIGHT ©
black during soldering XXXX BYand
work, clean SHARP CORPORATION
file the tip with steel wool or a fine filer.

ALL RIGHTS RESERVED.

No part of this publication may be reproduced,

stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without
prior written permission of the publisher.
 CAUTION FOR BATTERY REPLACEMENT
(Danish) ADVARSEL !
Lithiumbatteri – Eksplosionsfare ved fejlagtig håndtering.
Udskiftning må kun ske med batteri
af samme fabrikat og type.
Levér det brugte batteri tilbage til leverandoren.
(English) Caution !
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to manufacturer’s instructions.
(Finnish) VAROITUS
Paristo voi räjähtää, jos se on virheellisesti asennettu.
Vaihda paristo ainoastaan laitevalmistajan suosittelemaan
tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden
mukaisesti.
(French) ATTENTION
Il y a danger d’explosion s’ il y a remplacement incorrect
de la batterie. Remplacer uniquement avec une batterie du
même type ou d’un type équivalent recommandé par
le constructeur.
Mettre au rebut les batteries usagées conformément aux
instructions du fabricant.
(Swedish) VARNING
Explosionsfara vid felaktigt batteribyte.
Använd samma batterityp eller en ekvivalent
typ som rekommenderas av apparattillverkaren.
Kassera använt batteri enligt fabrikantens
instruktion.
(German) Achtung
Explosionsgefahr bei Verwendung inkorrekter Batterien.
Als Ersatzbatterien dürfen nur Batterien vom gleichen Typ oder
vom Hersteller empfohlene Batterien verwendet werden.
Entsorgung der gebrauchten Batterien nur nach den vom
Hersteller angegebenen Anweisungen.

CAUTION FOR BATTERY DISPOSAL

(For USA, CANADA)
“BATTERY DISPOSAL”
THIS PRODUCT CONTAINS A LITHIUM PRIMARY
(MANGANESS DIOXIDE) MEMORY BACK-UP BATTERY
THAT MUST BE DISPOSED OF PROPERLY. REMOVE THE
BATTERY FROM THE PRODUCT AND CONTACT YOUR
LOCAL ENVIRONMENTAL AGENCIES FOR INFORMATION
ON RECYCLING AND DISPOSAL OPTIONS.

“TRAITEMENT DES PILES USAGÉES”

CE PRODUIT CONTIENT UNE PILE DE SAUVEGARDE DE
MÉMOIRE LITHIUM PRIMAIRE (DIOXYDE DE MANGANÈSE)
QUI DOIT ÊTRE TRAITÉE CORRECTEMENT. ENLEVEZ LA
PILE DU PRODUIT ET PRENEZ CONTACT AVEC VOTRE
AGENCE ENVIRONNEMENTALE LOCALE POUR DES
INFORMATIONS SUR LES MÉTHODES DE RECYCLAGE ET
DE TRAITEMENT.
 COPYRIGHT © 2023 BY SHARP CORPORATION
All rights reserved.
Produced in Japan for electronic Distribution
No part of this publication may be reproduced,
stored in a retrieval system, or transmitted,
in any form or by any means,
electronic; mechanical; photocopying; recording or otherwise
without prior written permission of the publisher.

Trademark acknowledgements
x Microsoft®, Windows®, Windows® 8.1, Windows® 10, Windows® Server 2016,
Windows® Server 2019, Internet Explorer® Active Directory, Excel, Office 365,
SharePoint and One Drive are registered trademarks or trademarks of Microsoft
Corporation in the U.S.A. and other countries.
x PostScript is registered trademarks of Adobe in the US and/or other countries.
x Apple, macOS, AppleTalk and EtherTalk are trademarks of Apple Inc., registered
in the U.S.A. and other countries.
x Adobe, the Adobe logo, Acrobat, the Adobe PDF logo, and Reader are registered
trademarks or trademarks of Adobe in the U.S.A. and/or other countries.
x PCL is a registered trademark of the Hewlett-Packard Company.
x Sharpdesk is a trademark of Sharp Corporation.
x Sharp OSA is a trademark of Sharp Corporation.
x All other trademarks and copyrights are the property of their respective owners.

SHARP CORPORATION
Smart Business Solutions BU

First edition: February 2023