Scribd
Upload
94 views2 pages

Emotional Intelligence (EQ)

This 1-day workshop on Emotional Intelligence (EQ) aims to help participants understand EQ and why it is crucial for success in business and life. Participants will learn about self-awareness, understanding their own and others' emotions, and managing their ego states. The highly interactive sessions will cover self-assessment questionnaires, reframing techniques, and transactional analysis to help participants internalize and apply what they learn to improve their EQ and job performance. The workshop is suitable for managers, leaders, customer service, and HR professionals.

Uploaded by

aurelian-popa-8738
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
94 views2 pages

Emotional Intelligence (EQ)

This 1-day workshop on Emotional Intelligence (EQ) aims to help participants understand EQ and why it is crucial for success in business and life. Participants will learn about self-awareness, understanding their own and others' emotions, and managing their ego states. The highly interactive sessions will cover self-assessment questionnaires, reframing techniques, and transactional analysis to help participants internalize and apply what they learn to improve their EQ and job performance. The workshop is suitable for managers, leaders, customer service, and HR professionals.

Uploaded by

aurelian-popa-8738
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Emotional Intelligence (EQ)

Introduction
Be not disturbed at being misunderstood; be disturbed rather at not being understanding. - Chinese Proverb Much has been discovered in the past 30 years on Emotional Intelligence and countless studies show its incredible role in an individuals success. It has been shown that, Emotional Intelligence or EQ can be even more critical than the power of the cognitive brain usually measured with IQ. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill. Being able to manage your emotions is seen as a strong leadership quality in todays business world. Its a crucial trait to have in order to succeed. Learn how to understand your own emotions and the emotional triggers of others, take control and gain the respect of all your peers. If you can control your emotions and respond to those of others you can open the door to untold careers and life success.

Objectives
Understand what Emotional Intelligence means Know yourself, increase yourself awareness Learn how our Model of the World and Belief Systems affect our Emotions Building Self Management Consciously choosing your thoughts, feelings and actions Understand Ego States and find out your own dominant Ego State Developing Self Direction

Duration
1 full Day

Session Outline:
1. What is Emotional Intelligence and why is it a crucial factor to succeed in Business and in Life. 2. How well do you know, or think you know yourself. Take an inventory in self awareness 3. How People Tick: Learn how we code our experiences and find out what makes people behave, feel and act the way they do.

4. The 5 Frames of Change: Learn the Mindset of achieving excellence 5. Reframing: Defuse anger and choose the most appropriate thoughts, feelings and actions through changing the context. Learn how to reframe any situation and hence change any emotional response to a more empowering choice 6. Transactional Analysis: Through a Self-Assessment test, discover your own dominant Ego State and learn how it affects your and others communication outcomes. Learn the techniques to handle negative emotions through managing Ego States.

Methodology
The Workshop is highly interactive and uses a variety of classroom demonstrations, direct-experience practice exercises, group discussions and Q&A sessions. This creates a rich and stimulating learning environment that allows participants to confidently experience the direct benefits of what they have learned Self-analysis questionnaires & feedback instruments as well as personal attention and direction between the trainer and participants will further assure that the material will be internalized, utilized rapidly and effectively and immediately integrated into the work environment.

Who Should Attend?


Upper & Middle Managers, Team Leaders, Customer Service and Sales executives, HR Managers and Personnel as well as anyone whose job entails dealing with inside and outside clients and can benefit from increasing their own Emotional Intelligence.

You might also like