Baskin Robbins
Presented by : Devendra Kuradia :16 Mansi Jesrani : 29 Prateek Nilkund :40
Growth of Baskin Robins Brand
Set up in 1946 by Baskin and Robbins in California. 1948- Started giving franchisees. 1949- 43 stores offering 31 flavours. 1953- 31 sign becomes trademark. 1959- set up store outside california in phoenix, Arizona. Mid 1960s- 500+ stores.
1980s- Faced competition from other ice cream companies. 1990,s tie up with movies to promote the brand.
Primary reason for popularity of brand
1st to create an ice cream set up. Ambience
Taste and then select.
Employees friendly behaviour New flavours.
Tie up with movies. How did it help?
Ice cream flavours theme of the movie Shrekd out chocolate mint, shrek swirl, etc Increase sale by 20%. Won EMMA awards.
Tie up with NBC- received $ 1 million in exposure on the no. 1 network.
Concentrate on 1 partner at time.
Did it help in increasing the brand value?
Elements of Marketing Strategy
(I) Focus on Promotional Activities (II) Product variation : The best Promotion (III) Intelligent Alliances To Boost Demand
(IV) Introduced concept of Franchising to Icecream Industry
Focus On Promotion
Hollywood Dreams Free Scoops For Charity Customer Orientation Baskin Robbins Birthday
Product Variation : The Best Promotion
Innovative Flavouring Whats Your Flavour? 31 To Choose from
Intelligent Alliances To Boost Demand
Dual Branding DunkinDonuts + Baskin Robbins
Three Under One Roof DunkinDonuts + Baskin Robbins + Togos
Positioning : Pioneer of Ice creams
INNOVATION
STORE AMBIENCE
NEW FLAVOURS
EVENT BASED
BASKIN ROBBINS Vs COMPETETIORS
FOOD QUALITY MENU VARIETY VALUE SERVICE ATMOSPHERE CLEANLINESS CONVENIE NCE
BASKIN ROBBINS
CARVEL BAKERY
71
62
56
39
27
31
35
33
25
24
38
36
35
37
DAIRY QUEEN HAAGEN DAZS TCBY TREATS
46 70 54
38 36 30
32 20 21
31 26 27
20 21 23
32 35 33
39 21 31
RANKING
FOOD MENU VALUE QUALITY VARIETY SERVIC E ATMO- CLEANSPHERE LINESS CONVENI ENCE OVERALL
BASKIN ROBBINS
CARVEL BAKERY
1
3
1
2
3
2
1
2
1
2
1
2
3
2
1
2
DAIRY QUEEN HAAGEN DAZS TCBY TREATS
5 2 4
3 4 5
1 5 4
3 5 4
5 4 3
5 3 4
1 5 4
3 4 5
Bottlenecks
Dilution of First mover Advantage. Expensive Brand Of Ice-creams The taste of the rich. Store Ambience Drop because of Limited Seating Arrangement. Speed of Innovation restricts Repeat Purchases. Baskin Robbins Lined with Health Hazards. Not all flavours succeed Cost increases