Scribd
Upload
115 views17 pages

Dealing with Difficult People

The document summarizes strategies for dealing with 10 different types of difficult people: the Tank, the Sniper, the Grenade, the Know-It-All, the Think They Know-It-All, the Yes Person, the Maybe Person, the Nothing Person, the No Person, and the Whiner. It provides tips on how to interact with each type, such as listening without defending against a Tank, asking relevant questions of a Sniper, acknowledging expertise of a Know-It-All, and giving the No Person time to think. The authors are professional speakers who have written books and presentations on difficult people and effective communication strategies.

Uploaded by

Perrin Haarp
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
115 views17 pages

Dealing with Difficult People

The document summarizes strategies for dealing with 10 different types of difficult people: the Tank, the Sniper, the Grenade, the Know-It-All, the Think They Know-It-All, the Yes Person, the Maybe Person, the Nothing Person, the No Person, and the Whiner. It provides tips on how to interact with each type, such as listening without defending against a Tank, asking relevant questions of a Sniper, acknowledging expertise of a Know-It-All, and giving the No Person time to think. The authors are professional speakers who have written books and presentations on difficult people and effective communication strategies.

Uploaded by

Perrin Haarp
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 17

Written by, Dr. Rick Brinkman Dr.

Rick Kirschner

Sameer Kumar Rai

ABOUT THE AUTHORS


Dr.

Rick Brinkman & Dr. Rick Kirschner are professional speakers. How to Deal with Difficult People and the best selling book Dealing with People You Cant Stand.

Co authors of the bestselling audio-video tapes

They have shared their insights with audiences

worldwide through Productions.

their

company

&

ABOUT THE BOOK


Identify ten bothersome behaviors Deal successfully with each of them

Understand the thought and fears of difficult

people
An understanding of whom we are dealing with

and what motivates them


Turn conflict into cooperation

THE TANK THE SNIPER THE GRENADE THE KNOW IT ALL

THE THINK THEY KNOW IT ALL

THE YES PERSON

THE MAYBE PERSON

THE NOTHING PERSON

THE NO PERSON

THE WHINER

THE TANK
Stand your ground Interrupt

Dont defend
Aim for the bottom line

Peace with honor

THE SNIPER

Stop, Look, & Backtrack

Ask the Relevancy question


If he/she will talk -- LISTEN! Suggest a friendly future Dont overreact

THE KNOW-IT-ALL

Be prepared and know your stuff Dont resent the Know It - All Present views politely Acknowledge his/her competence

THE THINK THEY KNOW IT ALL


Give them a little attention

Ask for specifics State facts as you know them Provide a way out Handle alone whenever possible

THE WHINER
Listen Prepare to interrupt get specific Acknowledge the complaint

Dont ask Whiners why theyre complaining


Use limiting responses Move to problem solving

THE MAYBE PERSON


Help them voice concerns
Provide face-to-face support when possible Use a decision making process Re assure and follow through

May be

THE YES PERSON


Make the Yes Person comfortable
Talk Honestly Help them learn to plan Ensure commitment

THE NOTHING PERSON


Plan enough time
Lighten it up

Avoid getting angry


Show the future

THE GRENADE
Get the attention
Show your concerns

Reduce intensity
Avoid setting off the Grenade

THE NO PERSON
Go with the flow
Use them as a resource

NOOOO OOOOO OOO !!!!!!!!!!

Give them time to think


Appreciate the NO person

CONCLUSION

Even if we cant change difficult people, we can communicate with them in such a way that they change themselves. Its a matter of knowing how to get through to them when theyre behaving badly.

Courtesy
SAMEER KUMAR RAI
SIVA SIAVNI INSTITUTE OF MANAGEMENT

You might also like