Contemporary issues in HRM
Cotemporary Issues in HRM
Outsourcing HR
activities
BPO and call centre's
Changing workforce demographics
HR professional as Change agent Make HR activities ethical
HR manager as strategist
Balancing work life
New organizational forms
globalization HRM in high
Managing
diversity Economic busts
and HR
performance organizations Changed employee expectations
Attitude towards unions
Organizational culture
Outsourcing HR activities
HR outsourcing is the delegation of a human resources process or
processes to an external HR provider that specializes in this service. This provider takes charge of managing and administering the outsourced services for its client The trends towards outsourcing has been caused by several
Strategic and operational motives.
Which functions/sub-systems to outsource
Recruitment preliminary screening and short listing Training Trg. Needs identification, content development, delivery, logistics, third party evaluation Performance management - on line automation Compensation pay roll and compensation surveys Safety inspections welfare transport, security, catering Labor contract contract employees doing the job which was earlier done by regular employees Which function not to outsource
Decision making in each of the sub functions Leading change and transforming the organization
What happens to people? When to communicate?
Managing people issues
Who to communicate with? Those whose jobs are outsourced and those whose jobs are not outsourced What about HR staff? Who will survive who has to leave? How will the HR department look like, post outsourcing?
What is BPO? Business process outsourcing (BPO) is the contracting of a specific business task, such as human resources and customer service, to a thirdparty service provider. This allows companies to focus on their core business processes. BPO is implemented as a cost-saving measure for tasks that a company requires.
BPO Categories
It is often divided into two categories: - Back Office Outsourcing which includes internal business functions such as billing or purchasing.
- Front Office Outsourcing which includes customer-related services such as marketing or tech support.
BPO to India
Indian revenues from BPO are estimated to have grown 107% to $ 583 million. Leading Competitors: - Philippines, Mexico, Canada, China and Ireland. 67-72% of costs to call centers operating in the US/UK is directly linked to man power costs. India only spends 33-40% of costs on man power. This includes training, benefits and other incentives for labor.
CALL CENTER
Call center is a centralized office used for the
purpose of receiving and transmitting a large volume of requests by telephone. A call center is operated by a company to administer incoming product support of information inquiries from consumers.
Call center challenges
The boy or the girl has no identity of his or her own,
particularly when the individual is working in a firm serving
foreign clients
Stress levels of call center employee are high.
Besides being stressful, the job of a call center employee is exposed to health hazards
Managing Diversity Its understand the kind of mental set up each individual should have and how individual can build that mental set up to fight
with diversities.
diversity burgeoning because of .. The number of young workers in the workforce is increasing
More woman are joining the workforce
The proportion of ethnic minorities in the total work force is increasing Workforce mobility is increasing International careers and expatriates are becoming common
How to manage Diversity effectively
Organize Diversity training programmes
Accommodate female employee needs, such as
childcare and job sharing, to prevent their turnover
Apprenticeship programmes
Institute Diversity audit Proper communication Gender bias needs to be given up
Work-Life Balance
When Work-Life an individuals right to a fulfilled Self-Life life inside and Familyoutside paid work is accepted and respected as the norm, to the mutual benefit of the individual, business, and society.
Life
Work Life balancing programmers
Childcare at or near the workplace Job sharing Care for sick children and employees On side summer camp Training supervisor to respond to work and family needs of employees Flexible work scheduling Variety of errands from dry cleaning, dropping children at school and etc.
Benefits of work life balance Initiatives for Employers
Reduce absenteeism and lateness Fulfillment of equal opportunities objectives Reduce stress and improved productivity A more flexible workforce Increased ability to attract and recruit staff Potential for improved occupational health and safety
Women Employee in IT Firms
COMPANY EMPLOYEE PROPORTION OF WOMAN (% )
Wipro
TCS Infosys HCL Technologies
43,880
43,681 31,000 20,249
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21
22 22
Satyam
Accenture Patni Polaris I-flex
20,000
11,000 10,299 5,980 4,688
20
25 21 19 20
Attitude towards union
Unions are inevitable part of organization. Whether it is an old economy firm or one belonging to new economy, unionization cannot be prevented.
OTHER TYPES OF ISSUES IN HRM
Job stress
Employee burnout Safety
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STRESS AND BURNOUT IN JOBS
STRESS is always termed as 21st century syndrome .
STRESS
A Condition where a work is causing physical or mental problems for an employee.
-Oxford Dictionary of HRM
WORKING UNDER A HIGH PRESSURE DEADLINE CAUSES STRESS.
SYMPTOMS OF STRESS
Headache Rapid Heart Rate Poor Concentration Fear, Panic Anxiety High Blood Pressure Irritation, Anger Increased Sweating
The Inverted U-Relationship
HIGH OPTIMUM STRESS
PERFORMANCE
Area Of Best Performance
LOW
LOW PRESSURE BOREDOM
HIGH STRESS ANXIETY
LOW
PRESSURE
HIGH
IMPACT OF STRESS
Job Burnout Low Performance Poor Decision Making Workplace Accidents Higher Absenteeism Illness and Premature Death Low Turnover in Company
COST OF CORPORATE STRESS
Loss of 80 Million working days-CBI Report 28%problems in an employee family life is due to stress. On an average companies spend a quarter of their after tax profits on medical bills. 60% companies ensure that jobs are according to the personality.
Measures for removing stress
Working from Home
Spending a few moment
in Silence
Yoga & Meditation
Try to laugh whenever you can, reading humorous articles etc.. Visual Imagery
Stress can be minimized if Companies take steps. So, it is better that Companies take steps to eliminate stress or they will end up paying a price
Burnout is a psychological term for the experience of long-term exhaustion and diminished interest "a general wearing out from the
pressures of work"
SIGNS OF BURNOUT
Anger Negativity & Irritability Headaches Migraines Weight loss or gain Depression Inability to focus Extreme tiredness & fatigue
Burnout is a term which is frequently used to describe the emotional and physical exhaustion experienced by people as a direct result of excessive study or work related stress. Burnout can cause significant physical, emotional, psychological, and spiritual damage to people.
Example
Stress Emotions are overreactive Produces urgency and hyperactivity Loss of energy
Burnout Emotions are blunted Produces helplessness and hopelessness Loss of motivation, ideals, and hope
Leads to anxiety disorders
Leads to detachment and depression
Primary damage is emotional May make life seem not worth living
Primary damage is physical May kill you prematurely
Work-related causes of burnout
Lifestyle causes of burnout
Personality traits can contribute to burnout
Work-related causes of burnout
Feeling like you have little or no control over your work Lack of recognition or rewards for good work Unclear or overly demanding job expectations Doing work thats monotonous or unchallenging
Working in a unorganised or high-pressure environment
Lifestyle causes of burnout
Working too much, without enough time for relaxing and socializing
Being expected to be too many things to too many people Taking on too many responsibilities, without enough help from others Not getting enough sleep Lack of close, supportive relationships
Personality traits can contribute to burnout
Perfectionist tendencies; nothing is ever good enough
Pessimistic view of yourself and the world The need to be in control; reluctance(unwillingness) to delegate to others
High-achieving, Type A personality
Dealing with Burnout: The "Three R" Approach
SAFETY
MEANING Safety is the state of being safe Being protected from an event that causes health or economical losses
It can include protection of people or of possessions.
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SAFETY (CONTD.)
HOW TO IMPROVE SAFETY Safety climate Work design Technology
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HR RESPONSES
Compensation Employee involvement and job enrichment Diversity training Safety management Health promotion
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BY : Reema Wanwani Munal Maheshwari Ekta Suri
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