Scribd
Upload
433 views13 pages

Barriers of Communication

The document discusses barriers to communication including intrapersonal, interpersonal, and organizational barriers. It defines key terms like noise and filters. It also provides tips for effective communication such as keeping the receiver in mind and using appropriate communication mediums.

Uploaded by

jaypal_mca
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
433 views13 pages

Barriers of Communication

The document discusses barriers to communication including intrapersonal, interpersonal, and organizational barriers. It defines key terms like noise and filters. It also provides tips for effective communication such as keeping the receiver in mind and using appropriate communication mediums.

Uploaded by

jaypal_mca
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 13

Technical Communication, Principles and Practice, 2/E

Meenakshi Raman, Group Leader,


Humanities and Management, BITS Pilani, Goa

Sangeeta Sharma, Associate


Professor of the Languages Group at BITS, Pilani
Oxford University Press 2011. All rights reserved.

Chapter 2 Barriers to Communication

Oxford University Press 2011. All rights reserved.

Agenda
Definitions Classification -Intrapersonal

- Interpersonal
-Organizational

Oxford University Press 2011. All rights reserved.

Definitions
Interference in message sent and message received leads to the Noise formation.
Barriers to communication is something that comes in the way of the desired outcome.

Oxford University Press 2011. All rights reserved.

Definitions
When new information is delivered there are chances of communication Gap, because of: -Wrong assumption -Lack of prerequisite Knowledge -Use of technical jargons

Oxford University Press 2011. All rights reserved.

Definitions
Filter is the mental make-up of the receivers to the message
It selectively accepts and rejects information depending on individual perception.

Oxford University Press 2011. All rights reserved.

If communication fails then:


Identify the Problem Find the cause Work alternative solution Opt for the best solution Follow up

Oxford University Press 2011. All rights reserved.

Types of Noise: Channel : mechanical Semantic : meaning

Oxford University Press 2011. All rights reserved.

Types of Barriers
Intrapersonal Interpersonal Organisational

Oxford University Press 2011. All rights reserved.

Intrapersonal Barriers
Causes: Wrong assumptions Varied perceptions Differing background Wrong inferences Blocked categories Categorical thinking
Oxford University Press 2011. All rights reserved.

Interpersonal Barriers
Causes: Limited Vocabulary Incompatibility of Verbal and Nonverbal messages Emotional Outburst

Communication Selectivity
Cultural Variations Poor Listening Noise in the Channel

Oxford University Press 2011. All rights reserved.

Organisational Barriers
Causes:

Too Many Transfer Stations


Fear of superiors Negative Tendencies Use of Inappropriate Media Information Overload
Oxford University Press 2011. All rights reserved.

Tips for effective communication


Always keep the receiver in mind Create an open communication environment Avoid having too many transfer stations Do not communicate when you are emotionally disturbed Be aware of diversity in culture, language, etc. Use appropriate non-verbal cues Select the most suitable medium Analyze the feedback
Oxford University Press 2011. All rights reserved.

You might also like