Passenger Reservation Information System
INDIAN RAILWAYS
Manager Information System – Xavier Institute of Management, Bhubaneswar
INDIAN RAILWAYS
What comes to your mind??
Manager Information System – Xavier Institute of Management, Bhubaneswar
Background
• Second largest network under single Management
• Largest Employer in India
• 12 million Passenger everyday
• 15 Zones, 6853 stations, 300 yards
Manager Information System – Xavier Institute of Management, Bhubaneswar
Problem
• Rising input cost upto 200%
• Unavailibility of easy, correct & timely access to information
• Proper management of resources
• Better Customer Service
Manager Information System – Xavier Institute of Management, Bhubaneswar
Objective
• Reduce cost
• Reduce burden on staff
• Improve efficiency
• Provide better Customer Service
Manager Information System – Xavier Institute of Management, Bhubaneswar
Solution
• Adoption of Customer-centric IT applications
– PRS
– UTS
– NTES
– FOIS
• Integration of all reservation counters
– CONCERT ( Country wide Network of Reservation and Ticketing counters)
Manager Information System – Xavier Institute of Management, Bhubaneswar
CONCERT NETWORK TOPOLOGY
Delhi PRS kolkata PRS
2 MBPS (x2) Leased 2 MBPS (x2) Leased
Line Line6
2 MBPS (x2) Leased
Mumbai PRS Line
Secunderabad PRS
2 MBPS Leased Line
2 MBPS Leased Line Delhi
2 MBPS (X 2) Leased Calcutta
Line
Mumbai
SecBad
Chennai PRS 7
Chennai
Manager Information System – Xavier Institute of Management, Bhubaneswar
Solution
• Passenger Reservation System (PRS)- www.indianrail.gov.in
– Web enabled
– Journey Planning/Fare/Availibility
– Reservation between any pair of station
– Automatic upgradation
– Uses centralized database
– 97% reservation made through PRS presently
Manager Information System – Xavier Institute of Management, Bhubaneswar
Solution
• IRCTC – www.irctc.co.in
– To remove burden on employees at booking counters.
– Online ticket reservation system
– Payments can be made both on Debit/Credit Card
– Uses the Centralised database of Railways
Manager Information System – Xavier Institute of Management, Bhubaneswar
Solution
• National Train Enquiry System (NTES) – www.trainenquiry.com
– Running position and arrival of train
– Information passed on to customers via IVRS and Web
Manager Information System – Xavier Institute of Management, Bhubaneswar
Solution
• Freight Operating Information System (FOIS)
– Instant information of current status of goods in transit
– Helps in managing inventory
– Helps in assest utilization
Manager Information System – Xavier Institute of Management, Bhubaneswar
Outcomes
• Benefits to customers
– Transperancy
– Universal Booking Counters
– Upgradation/ instant update of Status
– Reduced wait time
– Customer satisfaction
Manager Information System – Xavier Institute of Management, Bhubaneswar
Outcomes
• Benefits to Railways
– Increased efficiency
– Optimal utilisation of berths
– Analysis of traffic pattern for better overall planning
– Reduction in Revenue losses
– Saving on Manpower
– Eliminate possibilities of fraud
Manager Information System – Xavier Institute of Management, Bhubaneswar
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Manager Information System – Xavier Institute of Management, Bhubaneswar
