Saqib Mansoor Manager QMS / MR
INTRODUCTION TO
QUALITY MANAGEMENT SYSTEM
(QMS) ISO9000
Saqib Mansoor Manager QMS / MR
WHAT IS QUALITY
Saqib Mansoor Manager QMS / MR
Quality .........?
Degree to which a set of inherent characteristics fulfils requirements.
ISO 9000:2000
Saqib Mansoor Manager QMS / MR
For External Customers: Quality is the customers judgment about the excellence of products and services within their expected price range and time period.
For Internal Customers: Quality is the level of excellence of products and services as judged by the persons of different departments who receive them (Internal Customer).
Saqib Mansoor Manager QMS / MR
HISTORY OF QUALITY
Saqib Mansoor Manager QMS / MR
1800/early 1900s
Craftsmen and Engineers responsible for their own QUALITY
Craft and Trade Unions
Saqib Mansoor Manager QMS / MR
1930s
manufacture of interchangeable components inspection departments test equipment
BS 600 series established for measurements
Saqib Mansoor Manager QMS / MR
1940s
Increased production
Statistical QC techniques Aim to reduce inspection costs
Saqib Mansoor Manager QMS / MR
1970s
BSI proposes QA standards ISO/TC 176 set up BS5750 and CSA Z229 merged together MOD contractors assessments - Def Stans.
Saqib Mansoor Manager QMS / MR
1980s
ISO Committee conformity assessment
first editions of ISO9000 series
European Organisation for Quality (EOQ) Baldridge Awards in USA
Saqib Mansoor Manager QMS / MR
1990s
ISO9000 accepted in 100+ countries EN29001 series in Europe is identical widespread application of TQM ISO9000 Forum established Vision 2000 established to look ahead to 2000 ISO9000:1994 is the first world wide standard
Saqib Mansoor Manager QMS / MR
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Quality Control Quality Assurance
QC - Finished Products are Inspected for defects/
A completed service is satisfactory performance. reviewed for
QA - Promotes prevention - problems are
anticipated and dealt with before they develop
Saqib Mansoor Manager QMS / MR
QC Emphasis is on
detection.
QA Emphasis is on
PREVENTION not detection.
Saqib Mansoor Manager QMS / MR
Quality Assurance
Part of quality management, focussed on providing confidence that quality requirements will be fulfilled.
Saqib Mansoor Manager QMS / MR
What Quality Assurance is:
It is cost effective It is an aid to productivity It is a means of getting it right first time, every time It is good management sense It is the responsibility of everyone
Saqib Mansoor Manager QMS / MR
Quality is Therefore....
Conformance to requirements
Conformance to specifications
Fitness for purpose
Saqib Mansoor Manager QMS / MR
Quality Assurance Benefits
More consistent quality
Cost and time savings (Reduced rejects) (Fewer customer complaints) (Optimized use of resources)
Saqib Mansoor Manager QMS / MR
WHAT IS QUALITY MANAGEMENT SYSTEM
Saqib Mansoor Manager QMS / MR
Quality Management System
The Quality Management System is defined as the organization structure, responsibilities, activities, resources and events that together provide organized processes and techniques of implementation to ensure the capability of the organization to meet quality requirements.
Saqib Mansoor Manager QMS / MR
QMS EMPHASIZED ON ?
Saqib Mansoor Manager QMS / MR
Documentation
Written Procedures
Records Training
Saqib Mansoor Manager QMS / MR
Documentation Hierarchy
Quality Policy
L E V E L 1
Quality Manual
Procedures Manual
L E V E L 2
Work Instructions, Forms, etc. Quality Plans
L E V E L 3
Saqib Mansoor Manager QMS / MR
Documentation for QMS
Level 1 Document:
Quality Manual
Quality policy Objectives
Saqib Mansoor Manager QMS / MR
Documentation for QMS
Level 2 Document: Procedures Responsibilities Job Descriptions
Database / Records
Saqib Mansoor Manager QMS / MR
Documentation for QMS Level 3 document: Specific instructions
Saqib Mansoor Manager QMS / MR
WHY THE WRITTEN PROCEDURES ARE IMPORTANT ?
Saqib Mansoor Manager QMS / MR
Procedures are elements, requirements, and descriptions of processes adopted by an organization for its quality system, which are documented in orderly and understandable manner.
Saqib Mansoor Manager QMS / MR
Procedures are Important
Support departmental mission, vision and practices Provide consistence Quality
Clarify the responsibilities and authorities
Reduce human dependency Guide staff How to Perform Avoid conflicts and arguments and errors
Saqib Mansoor Manager QMS / MR
WHY THE RECORDS ARE IMPORTANT ?
Saqib Mansoor Manager QMS / MR
Records are objective evidence that requirements and criteria are being met. Records must be readily accessible, therefore efficient storage and retrieval systems are required.
Saqib Mansoor Manager QMS / MR
WHY THE TRAININGS ARE IMPORTANT ?
Saqib Mansoor Manager QMS / MR
Ensure all personnel affecting quality are trained in accordance with identified needs so as to ensure all personnel are qualified to perform assigned tasks (records to be kept) Training needs to be periodically systematically reviewed and recorded and
Saqib Mansoor Manager QMS / MR
WHAT IS ISO9000
Saqib Mansoor Manager QMS / MR
What is ISO9000
An International Standard Organization specification
An Internationally recognised standard
A model to help develop a quality system
Means of demonstrating quality assurance
Saqib Mansoor Manager QMS / MR
ISO9000 in Context
Deals with the quality of the system Does not cover all aspects of the business Requires effort to make it work Is not a panacea
Saqib Mansoor Manager QMS / MR
ISO9000 OBJECTIVES
Saqib Mansoor Manager QMS / MR
Objectives of ISO Standards
Achieve, maintain, and continuously improve product quality Improve quality of operations to continually meet customers and stakeholders needs Provide confidence to internal management and other employees that quality requirements are being fulfilled
Saqib Mansoor Manager QMS / MR
Objectives of ISO Standards
Provide confidence to customers and other stakeholders that quality requirements are being achieved
Provide confidence that quality system requirements are fulfilled
Saqib Mansoor Manager QMS / MR
ISO9000 PRINCIPLES
Saqib Mansoor Manager QMS / MR
8 Principles of ISO9000:2000
The backbone of the new standard the 8 principles 1. Customer focus 2. Leadership
3.
4. 5. 6. 7.
Involvement of people
Process approach System approach Continuous improvement Factual approach
8.
Supplier relationship
Saqib Mansoor Manager QMS / MR
Principles of ISO9000:2000
Principle 1: Customer Focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations
Saqib Mansoor Manager QMS / MR
Principles of ISO9000:2000
Principle 2: Leadership Leaders establish unity of purpose and direction of the organization. They should crate and maintain the internal environment in which people can become fully involved in achieving the organizations objectives
Saqib Mansoor Manager QMS / MR
Principles of ISO9000:2000
Principle 3: Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
Saqib Mansoor Manager QMS / MR
Principles of ISO9000:2000
Principle 4: Process approach A desired result is achieved more efficiently when activities and related resources and managed as a process
Saqib Mansoor Manager QMS / MR
Principles of ISO9000:2000
Principle 5: System approach Identifying, understanding and managing interrelated process as a system contributes to the organizations effectiveness and efficiency in achieving its objectives
Saqib Mansoor Manager QMS / MR
Principles of ISO9000:2000
Principle 6: Continuous Improvement CI of the organizations overall performance should be a permanent objective of the organization.
Saqib Mansoor Manager QMS / MR
Principles of ISO9000:2000
Principle 7: Factual approach to decision making Effective decisions are based on the analysis of data and information
Saqib Mansoor Manager QMS / MR
Principles of ISO9000:2000
Principle 8: Mutually beneficial Supplier relationship An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.
Saqib Mansoor Manager QMS / MR
Establishing a Quality System
ISO 9000 defines the ingredients of the quality system
You decide how best to use the ingredients
The quality system should establish the Standard within the business process The quality system should enhance current practices
Saqib Mansoor Manager QMS / MR
ISO9000 BENEFITS
Saqib Mansoor Manager QMS / MR
Benefits from ISO9000
Internal Better management of core business processes Increased awareness of quality among staff Improved productivity and quality Improved internal communications Reduced costs of quality
Saqib Mansoor Manager QMS / MR
Benefits from ISO9000
External
Improved customer satisfaction
Higher perceived quality by market place Quicker time to market new products Enhanced competitive edge Increased market share
Saqib Mansoor Manager QMS / MR
WHY AT MACTER WE NEED TO IMPLEMENT (QMS) ISO9000
Saqib Mansoor Manager QMS / MR
1. To better management of production processes 2. To enhance the awareness of quality among staff 3. To enhance product quality 4. To improved productivity
5. To improved internal communications
6. To reduced errors / losses
Saqib Mansoor Manager QMS / MR
HOW TO IMPLEMENT (QMS) ISO9000
Saqib Mansoor Manager QMS / MR
1. Selection of competent personnel's
2. Training 3. Processing according to the procedures 4. Record management 5. Open communication 6. Review of practice / performance 7. On-time reporting of incidents
8. Suggestions for improvement
Saqib Mansoor Manager QMS / MR
Jazakum Allah
Saqib Mansoor Manager QMS / MR
