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Final PPT Bpo

The document discusses outsourcing and the business process outsourcing (BPO) industry in India. It defines outsourcing as delegating a company's business processes to a third party. BPO involves contracting specific business functions like customer service, accounting, or technical support to external providers. India is a major location for BPO due to its large English-speaking workforce and lower costs compared to developed countries. The BPO industry in India has grown significantly and contributes billions to the economy but faces challenges around infrastructure, cultural differences, and rising wages.

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Pradeep
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4K views

Final PPT Bpo

The document discusses outsourcing and the business process outsourcing (BPO) industry in India. It defines outsourcing as delegating a company's business processes to a third party. BPO involves contracting specific business functions like customer service, accounting, or technical support to external providers. India is a major location for BPO due to its large English-speaking workforce and lower costs compared to developed countries. The BPO industry in India has grown significantly and contributes billions to the economy but faces challenges around infrastructure, cultural differences, and rising wages.

Uploaded by

Pradeep
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Good

morning
Pradeep
Kumar
Manish
Cauhan
Manish Gupta
Pradeep
Kumar
What is OUTSOURCING ?

• Delegating a Company’s Business


Processes to Third Party
What is BPO?
• Contracting of the operations
and responsibilities of a specific
business processes to a third-
party service provider.
Reasons for outsourcing
• Reduce and control operating costs
• Improve companies focus
• Free internal resources for other
purpose
BPO Categories:
• Back Office outsourcing
Internal Business Functions
• Front Office outsourcing
Customer Related services
Certain terms :
• Offshore
• Near shore
• Inshore
What BPO Provides
Human Resource Finance
Market Research Network Consultancy

Technical Support Collections

Transaction Processes Accounting

Administration Training

Customer Care
Sectors:
• Telecom Industry
• Travel & Hospitality Industry
• Technology Industry
• Banking/Financial services
• Insurance Industry
• E-commerce & Retail Industry
• Industrial Sector
• Distribution Sector & many more
Market Share:
• BPO and ITes Contributes 7% to GDP
• The global BPO Industry is 120-150 billion dollars
• Indian BPO is US $11.4billion.
• 824 call centers in India.
• Indian IT-BPO recorded Growth of 28% in FY
2007-08.
• Expectations of $30 billion by 2012.
• Around 6,00,000 people employed, about the
same as IT industry but It’s growing faster.
• Indian BPO players are ranked top global players
in every single segment because they invest
massively in training, quality assurance,
productivity improvement and information
security.
Distribution of BPO providers in %
India’s Top 5 BPO’s: World’s Top 5 BPO’s
1. Genpact 1. IBM Global
2. WNS(World 2. Accenture
Network Solutions)
3. Wipro 3. Hewlett Packar
4. HCL 4. MphasiS
5. Firstsource(ICICI) 5. Ernst &
Young/Capgemini
Leading BPO-ITes cities in India:
• Tier I cities like
Bangalore, Chennai, Hyderabad, NCR, Pune, Mumbai, Kolkata.
These are leading IT cities. With rising infrastructure costs BPO’s are
shifting operations to.

• Tier II cities like


Nashik, Aurangabad, Mangalore, Chandigarh, Jaipur, Mysore etc.
– Offers lower Business process overhead(rent, electricity).
– Have a less reliable infrastructure system.
Why India is more
preferable
• English speaking population
• Educated technically skilled employees
(large no. of graduates, engineers)
• Telecom facilities.
• Favorite govt. policies
• Lower wages (cost reduction up to 50% )
• Suitable & large human resources
• Well positioned with IT-enabled services
• Conductive environment
• Favorable time lag (12 hrs with USA 5 hrs with
UK)
• Large unemployment rate.
Problems in India :
• Poor infrastructure
• Cultural differences
• Internal competition for resources
• Rising labor costs
• Political and religious instabilities
Why it attracts people
• It don’t require any academic
specialization
• No specific age bar
• Offer good work environment
• Good wages along with some excellent
benefits
• Provide transport facilities
• Attractive lifestyle
• Flexibility of time
• Self independence
Why people dislike or leave this
• Tedious
• Monotonous
• Sleepless nights /Physical strains
• Some people leave for
Higher education
Higher salary
Better status.

• low brand equity


• Lack of focused training and certifications
• No growth opportunity/lack of promotion
• No personal/ social life
• No technical/professional gain
• Lack of focused training and certifications
Problems:
Key To success:
• Rapid training module.
• Providing Employee Benefits
PF Insurance
Gratuity Accommodation
Loans Educational Benefits
Performance based incentives
Flexi-time Maternity Leave
• Career growth opportunities
Challenges to be faced
Ahead…
• Retention of clients, employees

• Quality and compliance issues

• Emerging Foreign Destinations

• Physical Infrastructure

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