Types of communication
Types of
communication based
on the communication
channels used are:1)Verbal
communication
2)Non-verbal
communication
Verbal communication
Verbal communication refers to the form
of communication in which message is
transmitted verbally, communication is
done by word of mouth and piece of
writing. In verbal communication
remember the acronym
KISS - keep it short and simple.
Sub-division of verbal communication:-
1) Oral communication-spoken words,
speech, radio etc.
2) Written communication- signs or
symbols, message, hand written etc.
Non-verbal communication
Non-verbal communication is the
sending or receiving of wordless
messages.
Elements of non-verbal
communication are:1)Appearance-
speaker-clothing, hair style,
neatness etc.
surrounding-room size,
lightning, decorations etc.
2)Body language-
Facial expression, gestures,
postures etc.
Even without words message can
be strong.
The 3 methods of
communication are
1. Oral/Verbal
2. Written
3. Visual
Oral Communication is
Sending a verbal message.
Internal Eg. Intercom, face-to-face
meeting.
External Eg. Radio, telephone.
Oral Communication
Advantages
Disadvantages
Quick
No Record
Instant Feedback
May be hard to
remember
Types of Meetings
AGM: Annual General Meeting.
EGM: Extra-ordinary General Meeting.
Ad hoc: Informal meeting on the spur
of the moment.
Chairperson
Calls meeting to order.
Ensures that meetings
run smoothly.
Secretary
Sends out notices of meetings.
Writes up the Agenda.
Keeps minutes.
Treasurer
Keeps a record of all finances.
Prepare final accounts.
Prepares financial reports.
Written Communication
Some record is kept.
Internal Eg. Notice Board, Memo
External Eg. Letter, e-mail, fax
Written Communication
Advantages
Disadvantages
Record kept
No instant
feedback
Dont have to
remember
everything
May not be
confidential
e.g. fax
A Memo is
A short note used within a business.
To: Mr. Kelly
From: CSPE Class representative.
Date: 10/10/08
Subject: Recycling paper.
Message: Please place used paper in recycle bins.
Signed: Mary Jones.
A Notice of a Meeting is
Information about a meeting.
Sent by the secretary.
Name: 1st year PTM
Date: 20/10/08
Place: SHS, Tullamore
Time: 9.00-3.00
Signed: Aoife Malone
An Agenda is
A list of topics that will be
discussed at a meeting.
Sample Agenda
1. Minutes
2. Matters Arising
Summary of last meeting.
3. Correspondance
4. Chairpersons
Letters of apology etc.
5.
Summary of finances.
Report
Treasurers
Report
6. Election of Officers
7. AOB
Issues that need further
discussion.
Recap of the years events.
Appointing new officers.
Any Other Business
Visual Communication
Using charts, graphs, videos and
television to give a messages
internally & externally.
Visual Communication
Advantages
Easy to understand
Shows trends and
comparisons
Disadvantages
Some people may
not understand
Takes time to
prepare
Rules for preparing
charts/graphs
Give it a title.
Label the Y axis (eg. year)
Label the X axis (eg. quantity)
Bar Chart
Is a series of bars.
Used for comparing quantities.
Line/Trend Graph
Is a chart that uses lines.
Used for showing changes over
time.
Pie Charts
Is a circle divided into segments.
Used to show percentages or
proportions.
Other services
Publicity post
Delivers leaflets for a small fee.
Swift post
Letter will be delivered quicker for
a fee.
Freepost
Special envelopes where
customers can reply to business &
they pay the postage.
Telecommunication
services
Telephones
Freefone
Texting
Answering service
MODERN METHODS OF
COMMUNICATION
Internet
E-mail
www
Teleconferencing
Up to 20 people can
talk together.
Video-conferencing
TV link up of sound & pictures for
meetings without travel.
Recap
What is communication?
Internal and external communication
Methods of communication
Oral
Written
Visual
Modern methods of communication
