ATTITUDES
Meaning:
Attitude is an individual's point of view
or an individual's way of looking at
something.
Attitude" may be explained as the
mental state of an individual, which
prepares him to react or make him
behave in a particular pre-determined
way.
ATTITUDES ,TEAM
BUILDING & CONFLICT
MANAGMENT
TEAM 2
COMPONENTS OF ATTITUDE
Affective component:
Example: I don't like that company"
Cognitive component:
Example: "They are the worst supply
firm I have ever dealt with"
Intentional component
Example: "I will never do business
with them again"'
Functions of Attitude:
The Adjustment Function: Help people adjust
to their work environment, which supports
future behavior.
Ego Defensive Function: Help people retain
their dignity and self image
Value Expressive Function: Basis for
expressing values
Knowledge Function: Attitudes provide
standards and frame of reference that allows
individuals to adjust to the environment
TYPES OF ATTITUDES
Job Satisfaction
Job Involvement
Organizational Commitment
Attitude formation
Two major influences on attitudes are
1.Direct experience
Classical Conditioning
Operant Conditioning
Vicarious Learning
2.Social learning
The Family
Peer Groups
Modeling
Changing Attitudes
Employees attitudes can be
changed and sometimes it is in the
best interests of managements to try
to do so. For example, if employees
believe that their employer does not
look after their welfare, the
management should try to change
their attitude and help develop a
more positive attitude in them.
Possible ways of Changing
Attitudes:
Providing New Information
Use of fear.
Resolving discrepancies.
Influence of friends and
peers:
Co-opting approach
Meaning:
Value is a specific mood of conduct or end state of
existence is personally or socially preferable to an
opposite or end state of existence.
Importance of Values
Values are important to the study of organizational
behaviour because they lay the foundation for the
understanding of attitudes and motivation and
because they influence our perception.
Difference between attitudes
and values
Attitudes
Values
1.Exihibit
predisposition to
respond.
2.They refer to
several beliefs
relating to a specific
object or situation.
3. These are ones
personal experience.
1.Represent
judgmental ideas like
what is right.
2.They represent
single belief focused
on object or situation.
3. These are derived
from social or cultural
Values and Ethics
The major distinction between the two
is that values are beliefs that affect an
individuals judgemental ideas about
what is good or bad.
The ethics is the way the values are
acted out. Ethical behaviour is acting
in ways consistent with ones personal
values and the commonly held values
of the organization and society.
What is team?
A team is a group of individuals
working together to solve a problem,
meet an objective or tackle an issue
Team Building
Team building is a process of establishing
and developing a greater sense of
collaboration and trust between members.
Ability to identify and motivate individual
employee to form a team that stays together
works together and achieve together
coming together in a beginning, staying
together is progress and working together is
success
-- Henry ford
BUILDING AN EFFECTIVE
TEAM
Get to know one another
Establish consensus as per
the teams goals.
Consider each employee's
ideas as valuable.
Encourage team members
to share information.
Delegate problem-solving
tasks to the team.
MEANING AND DEFINITION OF GROUP DYNAMICS :-
Group dynamics deal with internal
nature of groups, how they are
formed, what structure and processes
they adopt, how they function and
affect individual members ,other
groups and the organization.
INTERGROUP DYNAMICS:
"Intergroup dynamics are the changes
occurring between groups."
WHAT CAUSES POOR GROUP
DYNAMICS?
Weak leadership
Excessive deference to authority
Blocking
The aggressor
The negator
The withdrawer
The recognition seeker
Free riding
Evaluation apprehension
STRATEGIES FOR IMPROVING GROUP DYNAMICS
Know your team.
Tackle problems quickly with good
feedback.
Define roles and responsibilities
Break down barriers.
Focus on communication.
WORKING TEAM
A team is
a relatively permanent work group
whose members must coordinate their
activities to achieve one or more
common objectives.
When does team works
best
A Team succeeds when its members
have:
A commitment to common objectives
Defined roles and responsibilities
Effective decision systems
Communication and work procedures
Good personal relationships
Why Teams Work
Teams initiate change.
Teams are natural problem
solving devices.
Teams are collections of the
organization's best assets.
Team vs. Group: Whats the
Difference
Work Group
A group that
interacts primarily to
share information
and to make
decisions to help
each group member
perform within his or
her area of
responsibility.
Work Team
A group whose
individual efforts
result in a
performance that is
greater than the sum
of the individual
inputs.
Comparing Work Groups and
Work Teams
Types of Teams
Problem-Solving Teams
Self-Managed Work Teams
Cross-Functional Teams
Virtual Teams
GROUP DECISION
MAKING
Group Decision Making
Group decision making is a
situation faced when individuals
collectively make a choice from
the alternatives before them as
collaborative decision making.
The decisions made by groups
are often different from those
made by individuals.
Stages In group
Development
1.Forming
2.Storming
3.Norming
4.Performing
5.Adjourning
Methods for improving group decisions
Brainstorming
Nominal Group Technique (NGT)
Delphi technique
Electronic meeting
What is Conflict?
Conflict is an inevitable &
unavoidable part of our everyday
Professional & Personal lives.
A disagreement between people
that may be the result of different:
Ideas
Perspectives
Priorities
Goals
Conflict management
Conflict management is
the principle that all
conflicts cannot
necessarily be resolved,
but learning how to manage
conflicts can decrease the
odds of non-productive
escalation.
Types of Conflict:
Conflicts can be of different types as
described below
On the basis of involvement:
Interpersonal (between two persons)
Intergroup
Intragroup
Organisational
Intraorganizational
Interorganizational
On the basis of results:
Functional
Dysfunctional conflict
Are Conflicts Bad and
Undesirable?
There are three viewpoints.
The traditionalists view.
Human Relations View.
Integrationist view.
Conflict is a problem when:
It hampers productivity & increases
tension
Lowers morale
Causes more & continued conflicts
Causes inappropriate behavior
Increases absenteeism
Conflict is constructive when:
Opens up issues of importance resulting in
issue clarification
Helps build cohesiveness as people learn
more about each other
Increases individual involvement.
Styles of conflict
management
How to Minimize InterPersonal Conflicts?
1.Regular Review of Job
Descriptions
2. Establish Rapport and build
Relationship with all of Your
Subordinates
3.Regular Reports
4.Training
5.Holding Regular Meetings
6.Anonymous Suggestion Box
Tips for managing workplace
conflict
Have a positive attitude.
Building good relationships.
Not letting small problems escalate, deal
with them as they arise.
Focus on solving problems, not changing
people.
If you cant resolve the problem, turn to
someone who can help.
Adapt your style according to situation &
people involved.
Give feedback.
THANK YOU
