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Facilitymanagement 130902010743 Phpapp02

The document discusses the core competencies and responsibilities of facility management, which includes 11 areas such as communication, emergency preparedness, environmental stewardship, finance, human factors, leadership, operations and maintenance, project management, quality, real estate, and technology. Facility management aims to ensure functionality of the built environment through integrating people, place, processes and technology.

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Daniel Evans
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50 views20 pages

Facilitymanagement 130902010743 Phpapp02

The document discusses the core competencies and responsibilities of facility management, which includes 11 areas such as communication, emergency preparedness, environmental stewardship, finance, human factors, leadership, operations and maintenance, project management, quality, real estate, and technology. Facility management aims to ensure functionality of the built environment through integrating people, place, processes and technology.

Uploaded by

Daniel Evans
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Facility management is a profession that

encompasses multiple disciplines to ensure


functionality of the built environment by
integrating people, place, process and technology

International Facility Management Association


(IFMA)

The Core Competencies of Facility


Management
The 11 core competencies are:
1. Communication
2. Emergency Preparedness and Business
Continuity
3. Environmental Stewardship and
Sustainability
4. Finance and Business
5. Human Factors
6. Leadership and Strategy
7. Operations and Maintenance
8. Project Management
9. Quality
10.Real Estate and Property Management
11.Technology

CommunicationCommunication plans
and processes for both internal and external
stakeholders
Emergency Preparedness and Business
ContinuityEmergency and risk
management plans and procedures
Environmental Stewardship and
SustainabilitySustainable management
of built and natural environments
Finance & BusinessStrategic plans,
budgets, financial analyses, procurement
Human FactorsHealthy and safe
environment, security, FM employee
development

Operations and MaintenanceBuilding operations


and maintenance, occupant services
Project ManagementForesight in management of
all projects and related contracts
QualityBest practices, process improvements,
audits and measurements
Real Estate and Property ManagementReal
estate planning, acquisition and disposition
TechnologyFacility management technology,
workplace management systems

The definition of facility management, EN15221-1,


provided by the European Committee for Standardization
(CEN) and ratified by 31 European countries is:
"(the) integration of processes within an organization
to maintain and develop the agreed services which
support and improve the effectiveness of its primary
activities."

Facility management (or facilities management or


FM) is an integrated multidisciplinary, interdisciplinary
field devoted to the coordination of space, infrastructure,
people and organization, often associated with the
administration of office blocks, arenas, schools,
convention centers, shopping complexes, hospitals,
hotels, etc. However, FM facilitates on a much wider
range of activities than just business services and these
are referred to as non-core functions. Many of these are
outlined below but they do vary from one business sector
to another. - Wikipedia

The discipline of facility management and the


role of facility managers in particular are
evolving to the extent that many managers have
to operate at two levels:
strategic-tactical and operational.
In the former case, clients, customers and endusers need to be informed about the potential
impact of their decisions on the provision of
space, services, cost and business risk.
In the latter, it is the role of a facility manager to
ensure corporate and regulatory compliance
plus the proper operation of all aspects of a
building to create an optimal, safe and cost
effective environment for the occupants to
function. This is accomplished by managing the
following activities:

Health and safety / Occupational safety


The facilities management department in an
organization is required to control and manage
many safety related issues.
Failure to do so may lead to injury, loss of
business, prosecution and insurance claims; the
confidence of customers and investors in the
business may also be shaken by adverse
publicity.

Fire safety / Fire protection


The threat from fire carries one of
the highest risk to loss of life, and
the potential to damage or shut
down a business.
The facilities management
department will have in place
maintenance, inspection and testing
for all of the fire safety equipment
and systems, keeping records and
certificates of compliance.

Security / Physical security


Security to any organization is necessary to
protect the employees and the business and this
often comes under the control of the facilities
management department, in particular the
maintenance of the hardware.
Manned guarding may be under the control of a
separate department.

Maintenance, testing and inspection /


Maintenance, repair, and operations
Maintenance, testing and inspection schedules are
required to ensure that the facility is operating safely
and efficiently, to maximize the life of equipment and
reduce the risk of failure. There are also statutory
obligations to be met. The work is planned, often
using a Computer-aided facility management system.

Cleaning / Commercial cleaning


Cleaning operations are often undertaken out of
business hours, but provision may be made
during times of occupations for the cleaning of
toilets, replenishing consumables (toilet rolls,
soap, etc.) plus litter picking and reactive
response.
Cleaning is scheduled as a series of "periodic"
tasks: daily, weekly, monthly, etc

Operational / Operations management


The facilities management department has
responsibilities for the day to day running of the
building; these tasks may be outsourced or carried
out by directly employed staff. This is a policy issue,
but due to the immediacy of the response required in
many of the activities involved the facilities manager
will need to keep tight control, often requiring daily
reports or an escalation procedure.

Some issues require more than just periodic maintenance,


for example those that can stop or hamper the productivity
of the business or that have safety implications. Many of
these are managed by the facilities management "help
desk" that staff are able to be contacted either by
telephone or email. The response to help desk calls are
prioritized but may be as simple as too hot or too cold,
lights not working, photocopier jammed, coffee spills,
vending machine problems, etc.
Help desks may be used to book meeting rooms, car
parking spaces and many other services, but this often
depends on how the facilities department is organized.
It may be split into two sections often referred to as "soft"
and "hard" services. Soft would include reception, post
room, cleaning, etc. and hard the mechanical and electrical
services.

Tendering / Procurement
The facilities management team will seek to periodically retender their contracts, or at the very least bench mark them
to ensure they are getting value for money. For this to
happen it is necessary to have an up to date list of
equipment or assets to send out with the tenders. This
information is often retained on the same computer as the
maintenance schedule and updating may be overlooked as
equipment gets changed, replaced or new items are
installed. The asset register is also an important tool for
budgeting, used for life cycle costing and for capital
expenditure forecasting.

Commercial property
management / Leasing
Building may be owned by the
occupier or leased. Leased properties
will be subject to periodic rent reviews.

Business continuity planning


All organizations should have in place a continuity
plan so that in the event of a fire or major failure the
business can recover quickly. In large organizations it
may be that the staff move to another site that has
been set up to model the existing operation. The
facilities management department would be one of
the key players should it be necessary to move the
business to a recovery site.

Space allocation and changes / Office


In many organizations, office layouts are subject to frequent
changes. This process is referred to as churn rate, expressed
as the percentage of the staff moved during a year. These
moves are normally planned by the facilities management
department using Computer-aided design.
In addition to meeting the needs of the business, compliance
with statutory requirements related to office layouts include:
the minimum amount of space to be provided per staff
member; fire safety arrangements; lighting levels; signage;
ventilation; temperature control and welfare arrangements
such as toilets and drinking water.
Consideration may also be given to vending, catering or a
place where staff can make a drink and take a break from their
desk.

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