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Ankit Balyan U06CE065 B.Tech IV CED, SVNIT, Surat

This document discusses quality assurance and quality control. It provides definitions of quality assurance from several sources, including ISO 9000 and Six Sigma. Quality assurance focuses on preventing defects by integrating all business elements, while quality control is more reactive and focuses on inspection and finding defects. The document emphasizes that quality assurance requires a proactive approach of defining processes to ensure requirements are met rather than a reactive approach of checking for defects. It also outlines the key aspects of a quality assurance system as saying what you do, doing what you say, recording what was done, and auditing for effective implementation and improvement.

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376 views20 pages

Ankit Balyan U06CE065 B.Tech IV CED, SVNIT, Surat

This document discusses quality assurance and quality control. It provides definitions of quality assurance from several sources, including ISO 9000 and Six Sigma. Quality assurance focuses on preventing defects by integrating all business elements, while quality control is more reactive and focuses on inspection and finding defects. The document emphasizes that quality assurance requires a proactive approach of defining processes to ensure requirements are met rather than a reactive approach of checking for defects. It also outlines the key aspects of a quality assurance system as saying what you do, doing what you say, recording what was done, and auditing for effective implementation and improvement.

Uploaded by

ankitbalyan
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© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Ankit Balyan

U06CE065
B.Tech IV
CED, SVNIT, Surat
 Quality in business, engineering and
manufacturing has
a pragmatic interpretation as the non-
inferiority or superiority of something.
 Quality is a perceptual, conditional and
somewhat subjective attribute and may be
understood differently by different people.
 ISO 9000: "Degree to which a set of inherent
characteristics fulfills requirements.
 Six Sigma: "Number of defects per million
opportunities.
 Subir Chowdhury: "Quality combines people
power and process power.
 Philip B. Crosby: "Conformance to
requirements.
 Joseph M. Juran: "Fitness for use.
 a positive declaration intended to give
confidence
 promise or pledge, freedom from doubt

Diff between Assurance and promise


 A promise is a declaration that something will
or will not be done
 There is more surety in an assurance
 Quality assurance requires the total
integration and control of all elements within
a particular area of operation so that none is
subservient to the other. These elements
cover such aspects as administration, finance,
sales, marketing, design, procurement,
manufacture, installation, commissioning.
 Quality assurance department can produce a
plan for action and a system to be followed
but its implementation is a management
responsibility.
It is important, in the first place, to understand
what quality assurance is not ?
It is not quality control or inspection.
It is not super-checking activity.
It is not responsible for engineering decisions.
It is not a massive paper generator.
It is not a major cost area.
It is not a panacea for all ills.
 It is cost-effective.
 It is an aid to productivity.
 It is means of getting it right first time every
time.
 It is good management sense, and, most
importantly;
 It is the responsibility of everyone.
 The ultimate purpose of any quality system is to ensure
complete satisfaction by the customer with the goods or
services provided by the supplier.
 Sometimes defects were not discovered until manufacture
was at an advanced stage, often leading to costly repair work
and sometimes involving scrapping, with the inevitable
schedule days.
 In today’s highly demanding environment of quality,
together with the concern by customers and the costs
restraints within a company, the emphasis must now be
proactive rather than reactive.
 The question “have we got it right ?” (quality
control/inspection) must give way to “are we doing it right ?”
(quality assurance)
 In summary, the essence of a quality system
is simply :

Say what you do.


Do what you say.
Record that you have done it.
Audit for effective implementation.
Feedback and improve.
 Verifying, by audit, that the quality system requirements
are being followed throughout the organization and that
effective procedures and job instructions are being
implemented by all departments or disciplines.
 Verifying that those responsible for controlling and
checking an activity have done so in a systematic manner
and that there is objective evidence available to confirm
such;
 Ensuring that all procedural non-conformances are
resolved.
 Ensuring that fundamental working methods are
established and that fully approved procedures are
developed to cover them and that all departments and
personnel are aware of, and have access to, current versions
of these procedures.
 Verifying that all procedures are regularly
reviewed and updated as necessary.
 Determining and reporting the principal
causes of quality losses and non-
conformances;
 Determining, with senior management, where
improvements are required and, where
necessary, recommending the corrective
action.
ISO 9000 Definitions
 Quality Control
The operational techniques and activities that are used to
fulfill requirements for quality

 Quality Assurance
All those planned and systematic activities implemented
to provide adequate confidence that an entity will fulfill
requirements for quality
QC QA

Product Process

Reactive Proactive

Line function Staff function

Find defects Prevent defects


QC QA

Walkthrough Quality Audit

Testing Defining Process

Inspection Selection of tools

Checkpoint review Training


THANK YOU

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