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What Is E-Governance

E-governance refers to the use of information and communication technologies by government to improve access to government services, encourage citizen participation, and make the government more efficient and transparent. The key objectives are to provide citizens with information about the political process and government services, and enable active citizen participation. E-governance aims to achieve good governance, increase trust and accountability, empower and inform citizens, improve citizen welfare, strengthen democracy, and support economic growth. It faces challenges including legal and infrastructure issues, interdepartmental collaboration, and assessing local needs.

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160 views

What Is E-Governance

E-governance refers to the use of information and communication technologies by government to improve access to government services, encourage citizen participation, and make the government more efficient and transparent. The key objectives are to provide citizens with information about the political process and government services, and enable active citizen participation. E-governance aims to achieve good governance, increase trust and accountability, empower and inform citizens, improve citizen welfare, strengthen democracy, and support economic growth. It faces challenges including legal and infrastructure issues, interdepartmental collaboration, and assessing local needs.

Uploaded by

shazebkhann
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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What is E-Governance?

It is the use of a range of modern Information and Communication


Technologies such as Internet, Local Area Networks, mobiles etc. by
Government to improve the effectiveness, efficiency, service delivery and to
promote democracy

Objectives
The two main objectives are
1. To provide citizens with access to information and
knowledge about the political process, services and
choices available.
2. To make possible the transition from passive
information access to active citizen participation by:
Informing , Representing, Encouraging,
Consulting and Involving the citizens.

Governance : An Information perspective

Representative democracy relies on


supposition that best way to make a
decision is wider participation for all
its citizens having access to relevant
information.
Government is by nature an
information intensive organization.
Information is power and information
management is political .

Governance : In IT framework
Expansion of Internet and electronic
commerce, is redefining relationships
among various stake holders in the process
of Governance.
A new model of governance would be based
upon the transactions in virtual space,
digital economy and dealing with
knowledge oriented societies.
Electronic Governance is an emerging trend
to re-invent the way the Government works.

E-Governance vs. E-Government


"Government's foremost job is to
focus society on achieving the public
interest."
"Governance is a way of describing
the links between government and
its broader environment - political,
social and administrative."

Why eGovernance?
eGovernment can transform citizen service, provide
access to information to empower citizens, enable
their participation in government and enhance
citizen economic and social opportunities, so that
they can make better lives, for themselves and for
the next generation.
Governments are specialized institutions that
contribute to governance. Representative
governments seek and receive citizen support, but
they also need the active cooperation of their
public servants. Governance is the outcome of
politics, policies, and programs.

e-Governance Challenges

Redefining rules and procedures


Information transparency
Legal issues
Infrastructure, Skill and awareness
Access to right information
Interdepartmental collaboration
Tendency to resist the change in work culture
Assessment of local needs and customizing e-Governance
solutions to meet those needs
Connectivity
Content (local content based on local language)
Building Human Capacities
e-Commerce

e-Governance Challenges Specific to India

Lack of Communication between


different Departments
Lack of Key Persons
Population
Different Languages

What does E-Governance seek to achieve

Good governance
Trust and Accountability
Citizen's awareness and
empowerment
Citizen's welfare
Democracy
Nation's economic growth

Gartner, an international e-business research consultancy firm,


has formulated a four-phase e-governance model.
This e-governance model can serve as a reference for
governments
to position where a project fits in the overall evolution of an egovernance strategy.
Increasing value to
Citizen / Business
Phase Transformation

Phase
Transaction

Phase
Information

Phase
Interaction
Increasing complexity

Figure 2: E-governance Maturity Model(Gartner, 2000)

Phase 1: Information
Being present on the web
Providing the external public (G2C and G2B) with
relevant information. The value to the public is that
government information is publicly accessible;
processes are described and thus become more
transparent, which improves democracy and
service.
Phase 2: Interaction
The interaction between government and the
public (G2C and G2B) is stimulated with various
applications. People can ask questions via e-mail,

Phase 3: Transaction
The complexity of the technology is increasing,
but customer (G2C and G2B) value will also be
higher.
Internal (G2G) processes have to be
redesigned to provide good service.
Complete transactions can be done without
going to an office.
Phase 4: Transformation
All information systems are integrated and the
public can get G2C and G2B services at one
(virtual) counter. One single point of contact

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