8th edition
Steven P. Robbins
Mary Coulter
PowerPoint Presentation by Charlie Cook
Copyright 2005 Prentice Hall, Inc.
All rights reserved.
LEARNING OUTLINE
Follow this Learning Outline as you read and study this chapter.
Who Are Managers?
Explain how manager differ from non-managerial
employees.
Discuss how to classify managers in organizations.
What Is Management?
Define management.
Contrast efficiency and effectiveness.
Explain why efficiency and effectiveness are important to
management.
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12
L E A R N I N G O U T L I N E (contd)
Follow this Learning Outline as you read and study this chapter.
What Do Managers Do?
Describe the four functions of management.
Explain Mintzbergs managerial roles.
Describe Katzs three essential managerial skills and how
the importance of these skills changes depending on
managerial level.
Discuss the changes that are impacting managers jobs.
Explain why customer service and innovation are
important to the managers job.
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13
L E A R N I N G O U T L I N E (contd)
Follow this Learning Outline as you read and study this chapter.
What Is An Organization?
Describe the characteristics of an organization.
Explain how the concept of an organization is changing.
Why Study Management?
Explain the universality of management concept.
Discuss why an understanding of management is
important even if you dont plan to be a manager.
Describe the rewards and challenges of being a manager.
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14
Who Are Managers?
Manager
Someone who works with and through other people
by coordinating and integrating their work activities in
order to accomplish organizational goals.
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Classifying Managers
First-line Managers
Are at the lowest level of management and manage
the work of non-managerial employees.
Middle Managers
Manage the work of first-line managers.
Top Managers
Are responsible for making organization-wide
decisions and establishing plans and goals that affect
the entire organization.
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Managerial Levels
Exhibit 1.1
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What Is Management?
Managerial Concerns
Efficiency
Doing
things right
Getting the most output
for the least inputs
Effectiveness
Doing
the right things
Attaining organizational
goals
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18
Effectiveness and Efficiency in Management
Exhibit 1.2
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What Do Managers Do?
Functional Approach
Planning
Defining
goals, establishing strategies to achieve goals,
developing plans to integrate and coordinate activities.
Organizing
Arranging
work to accomplish organizational goals.
Leading
Working
with and through people to accomplish goals.
Controlling
Monitoring,
comparing, and correcting the work.
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110
Management Functions
Exhibit 1.3
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111
What Do Managers Do? (contd)
Management Roles
Approach
Interpersonal roles
Figurehead,
leader, liaison
Informational roles
Monitor,
disseminator,
spokesperson
Decisional roles
Disturbance
handler,
resource allocator, negotiator
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112
What Do Managers Do? (contd)
Skills Approach
Technical skills
Knowledge
and proficiency in a specific field
Human skills
The
ability to work well with other people
Conceptual skills
The
ability to think and conceptualize about abstract
and complex situations concerning the organization
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113
Skills Needed at Different Management Levels
Exhibit 1.5
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Conceptual Skills
Using information to solve business problems
Identifying of opportunities for innovation
Recognizing problem areas and implementing
solutions
Selecting critical information from masses of
data
Understanding of business uses of technology
Understanding of organizations business model
Source: Based on American Management Association Survey of Managerial Skills and
Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002.
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Exhibit 1.6a
115
Communication Skills
Ability to transform ideas into words and actions
Credibility among colleagues, peers, and
subordinates
Listening and asking questions
Presentation skills; spoken format
Presentation skills; written and/or graphic
formats
Source: Based on American Management Association Survey of Managerial Skills and
Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002.
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Exhibit 1.6b
116
Effectiveness Skills
Contributing to corporate mission/departmental
objectives
Customer focus
Multitasking: working at multiple tasks in parallel
Negotiating skills
Project management
Reviewing operations and implementing
improvements
Source: Based on American Management Association Survey of Managerial Skills and
Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002.
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Exhibit 1.6c
117
Effectiveness Skills (contd)
Setting and maintaining performance standards
internally and externally
Setting priorities for attention and activity
Time management
Source: Based on American Management Association Survey of Managerial Skills and
Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002.
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Exhibit 1.6c
118
Interpersonal Skills
Coaching and mentoring skills
Diversity skills: working with diverse people and
cultures
Networking within the organization
Networking outside the organization
Working in teams; cooperation and commitment
Source: Based on American Management Association Survey of Managerial Skills and
Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002.
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Exhibit 1.6d
119
Management Skills and Management Function Matrix
Exhibit 1.7
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120
How The Managers Job Is Changing
The Increasing Importance of Customers
Customers: the reason that organizations exist
Managing
customer relationships is the responsibility of
all managers and employees.
Consistent high quality customer service is essential for
survival.
Innovation
Doing things differently, exploring new territory, and
taking risks
Managers
should encourage employees to be aware of
and act on opportunities for innovation.
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121
Changes
Impacting
the Managers
Job
Exhibit 1.8
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What Is An Organization?
An Organization Defined
A deliberate arrangement of people to accomplish
some specific purpose
Common Characteristics of Organizations
Have a distinct purpose (goal)
Composed of people
Have a deliberate structure
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Characteristics of Organizations
Exhibit 1.9
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The Changing Organization
Exhibit 1.10
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Why Study Management?
The Value of Studying Management
The universality of management
Good
management is needed in all organizations.
The reality of work
Employees
either manage or are managed.
Rewards and challenges of being a manager
Management
offers challenging, exciting and creative
opportunities for meaningful and fulfilling work.
Successful managers receive significant monetary
rewards for their efforts.
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126
Universal Need for Management
Exhibit 1.11
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Rewards and Challenges of Being A Manager
Exhibit 1.12
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