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Basic Communication Skills: Presented by

This document discusses basic communication skills, including establishing rapport, the communication process, levels of communication, barriers to communication, listening skills, and body language. It notes that communication involves conveying thoughts through a dynamic process that depends on stimuli. Effective communication relies on self-confidence, understanding others, enthusiasm, eye contact, and interest in the other person. Barriers can relate to the communicator, receiver, or external environment. Listening requires focus amid competing demands, and improving skills involves being open-minded and asking questions. Body language conveys 55% of a message through posture, eye contact, orientation, presentation, and emotion expression.

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ramesh
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88 views

Basic Communication Skills: Presented by

This document discusses basic communication skills, including establishing rapport, the communication process, levels of communication, barriers to communication, listening skills, and body language. It notes that communication involves conveying thoughts through a dynamic process that depends on stimuli. Effective communication relies on self-confidence, understanding others, enthusiasm, eye contact, and interest in the other person. Barriers can relate to the communicator, receiver, or external environment. Listening requires focus amid competing demands, and improving skills involves being open-minded and asking questions. Body language conveys 55% of a message through posture, eye contact, orientation, presentation, and emotion expression.

Uploaded by

ramesh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Basic Communication Skills

Presented by

Capgemini Public
Basic Communication Skills

ESTABLISHING RAPPORT

Field of Consciousness
Capgemini Public
Basic Communication Skills

How do you go about Establishing


Rapport?

You need Self-Confidence


You must Understand People
You must be Enthusiastic
You must make Eye Contact
You must be Interested in them

Capgemini Public
Basic Communication Skills

Communication is a Series of Experiences of

Hearing Smell

Seeing
Touch
Taste

Capgemini Public
Basic Communication Skills

Communication - Meaning
Communication is a dynamic process
through this process we convey a thought
or feeling to someone else.
how it is received depends on a set of
events, stimuli, that person is exposed to.
how you say what you say plays an
important role in communication.

Capgemini Public
Basic Communication Skills

TOTAL COMMUNICATION PROCESS

Writing
9% Speaking
30%
Reading
16%

Listening
45%
Capgemini Public
Basic Communication Skills

LEVELS OF COMMUNICATION
VERBAL
Intra verbal: intonation of word and sound
Extra verbal verbal: implication of words and
phrases, semantics
NON-VERBAL
Gestures
Postures
Movements
SYMBOLIC

Capgemini Public
Basic Communication Skills

Barriers in Communication
(that have to do with the COMMUNICATOR)

Unwillingness to say things differently


Unwillingness to relate to others
differently
Unwillingness to learn new approaches
Lack of Self-Confidence
Lack of Enthusiasm
Voice quality
Prejudice

Capgemini Public
Basic Communication Skills

Barriers in Communication
(that have to do with the COMMUNICATOR)

Disagreement between verbal and


non-verbal messages
Negative Self Image
Lack of Feedback
Lack of Motivation and Training
Language and Vocabulary Level
Lack of Self Awareness

Capgemini Public
Basic Communication Skills

Barriers in Communication
(that have to do with the RECEIVER)
Selective Perception
Unwillingness to Change
Lack of Interest in the Topic/Subject
Prejudice & Belief System
Rebuttal Instincts
Personal Value System
Here-and-Now internal & external
factors
Capgemini Public
Basic Communication Skills

External Barriers in
Communication
Environment
The venue
The effect of noise

Temperature in the room

Other People Status, Education


Time

Capgemini Public
Basic Communication Skills

5 Basic reasons we Do Not Listen


Listening is Hard Work
Competition
The Rush for Action
Speed differences (120 wpm v/s 360
wpm)
Lack of Training

Capgemini Public
Basic Communication Skills

4 Levels of Listening
The Non-Listener
The Marginal Listener
The Evaluative Listener
The Active Listener

Capgemini Public
Basic Communication Skills

Improving Listening Skills


By not being Preoccupied
Being Open Minded & Non Defensive
Minimizing Interruptions
Effective Listening is: Hearing,
interpreting when necessary,
understanding the message and
relating to it.
By Asking Questions

Capgemini Public
Basic Communication Skills

COMMUNICATION

7% WORDS
Words are only labels and the listeners put their
own interpretation on speakers words
38% PARALINGUISTIC
The way in which something is said - the
accent, tone and voice modulation is important
to the listener.
55% BODY LANGUAGE
What a speaker looks like while delivering a
message affects the listeners understanding
most.
Capgemini Public
Basic Communication Skills

TYPES OF BODY LANGUAGE


Remember that you are dealing with PEOPLE

(P)OSTURES & GESTURES


How do you use hand gestures? Stance?
(E)YE CONTACT
Hows your Lighthouse?
(O)RIENTATION
How do you position yourself?
(P)RESENTATION
How do you deliver your message?
(L)OOKS
Are your looks, appearance, dress important?
(E)PRESSIONS OF EMOTION
Are you using facial expressions to express emotion?
Capgemini Public
Basic Communication Skills

Contact us @
Shabbar Suterwala's Leaders Workshop
B/303, Mandsaur CHS,
Kokani Pada, Kurar Village,
Malad (East), Mumbai 400 097
Ph: +91-22-28423326
Mb: +91-9892225864

Email: [email protected]
[email protected]

Join our eGroup at:


http://finance.groups.yahoo.com/group/LeadersWorkshop

Capgemini Public

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