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Case Analysis (Jane Costello)

Jane Costello is having problems adjusting to the work culture at her organization, Chase Beacon & Company. She started out as an introverted and shy teacher but gained confidence in her third job. However, her working attitude now conflicts with the company's culture. Some of the issues she faces include problems with employee relations, personal problems interfering with work, disobeying the chain of command structure, and not using her full potential. Possible solutions include changing her attitude, improving teamwork habits, accepting limits and expectations, and focusing on introspection and adaptability over individual interests.

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Mayur Valechha
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93 views26 pages

Case Analysis (Jane Costello)

Jane Costello is having problems adjusting to the work culture at her organization, Chase Beacon & Company. She started out as an introverted and shy teacher but gained confidence in her third job. However, her working attitude now conflicts with the company's culture. Some of the issues she faces include problems with employee relations, personal problems interfering with work, disobeying the chain of command structure, and not using her full potential. Possible solutions include changing her attitude, improving teamwork habits, accepting limits and expectations, and focusing on introspection and adaptability over individual interests.

Uploaded by

Mayur Valechha
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Case For Analysis

Jane Costello
Introduction
This is a case of lady named Jane Costello
who is having problems in relation to her
adjustment with the organization

Her working attitude is conflicting with work


culture

Profile, organization
Introduction
 A worried professional lady
Jane Costello

Chase Beacon & Company


Character
Sketch
Jane Costello
Initial period : Introvert, Shy, Low confidence

Joined as teacher

Secretary

3rd job : gained confidence, performed as an


individual
Strengths
Strengths

1. Team Work
2. Formal Hierarchy
3. Communication Channel
4. Women Upliftment
5. Employee Retention
Weaknesses
Weakness

1. Ineffective Disciplinary Actions


2. Non - scalar chain of command
3. Communication gap
4. Expectations
Opportunities
Opportunities

1. Attract New Investors


2. Family Business
3. Goodwill due to M & A
4. Old player
5. Social Work
6. Future Prospects
7. Brand Image
THREATS
Threats

1. Miscommunication

2. Lack of Trust

3. Loss of Brand Image


PROBLEMS
1. Employee Relations
2. Jane’s Personal Problems
3. Work Culture
4. Attention Seeker
5. Comfort Zone
6. Scalar Chain Disobeyed
7. Consciousness
8. Use of Potential
9. Rigid Hierarchy
ALTERNATIVE
SOLUTIONS
ALTERNATIVE SOLUTIONS
1. Change in Attitude
2. Team Work Habit
3. Limits Confinement
4. Proper Scalar Chain
5. Feedback
6. Open to Expectations
7. Interaction
8. Passifying Curiosity
BEST SOLUTION

1. INTROSPECTION & ADAPTABILITY

2. SUBORDINATION OF INDIVIDUAL
INTEREST TO GENERAL INTEREST
Case Questions
1. Evaluate Jane Costello’s concept of external
communication as shown in her approach to
her job as director of the new investor
relations department at Chase, Beacon and
company.
Case Questions
2. From Jane Costello’s experience at Chase,
Beacon and company, what conclusions can
you reach about:
a) The importance to effective external
communication of effective communication
within the organization?
b) How to organize for effective external
communication?
Case Questions

3. In what ways was Jane Costello effective ?


Could she have been more effective? If so
how?
CHASE , BEACON AND
COMPANY
TWO PERSON
RELATIONSHIP MODEL
THANK YOU
ANY ???????

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