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Session 7

Coaching sessions are opportunities for development that provide tools, knowledge, and chances for individuals to reach their full potential and contribute their talents. A coaching session uses the GROW model to set goals, examine current reality, explore options, and establish commitment. Coaching enables improved performance through a positive, non-judgmental process that inspires employees and promotes career development, creativity, and organizational success.

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34 views18 pages

Session 7

Coaching sessions are opportunities for development that provide tools, knowledge, and chances for individuals to reach their full potential and contribute their talents. A coaching session uses the GROW model to set goals, examine current reality, explore options, and establish commitment. Coaching enables improved performance through a positive, non-judgmental process that inspires employees and promotes career development, creativity, and organizational success.

Uploaded by

Kdetorres21
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Coaching sessions as learning

opportunities
Session 7
What is coaching?
A development providing people with tools, knowledge, and the
opportunities they need to fully develop and be effective

A “designed alliance” focused on developing an individual to become


their “best self” and to contribute their “best fit” and talents
What is coaching?
• An ego- less process in which “coach- able moments” are created to
draw out distinctions and promote shifts in thinking and behavior

• A professional discipline and skill set, which enhances performance,


action, creativity, momentum and transformation.
What is a coaching session?
A Coaching Session is a process that enables people’s success,
particularly in the BPO industry.

In communicating positivity and in being non- judgmental, a coaching


session helps to improve both a team and an individuals performance.
The coaching cycle
The GROW model is a tried and tested Coaching approach:

goals

The
coaching
will “grow” reality
model

options
Step 1: Established the goal
In this step, you need to make sure you define a goal.

A goal should be SMART:


• Specific
• Measurable
• Achievable
• Realistic
• Time – bound
Step 1: Established the goal
Guide questions to facilitate the first step in establishing a goal:

• How will you know that you have achieved the goal?

• How will you know the problems is solved?


Step 2: Examine Current Reality
Examine Current Reality focuses on discussing the identified goal.

for instance, your current score in Technical Knowledge is 78% ;


by the end of the month, you aim to hit the 85% mark.
Step 2: Examine Current Reality
Guide questions to facilitate coaching in examining the current
situation/ reality:

• What is happening now?


• What, who, when, how often?
• What is effect or result of that?
Step 3: Explore the Option
This step, explore the option, allows the leader to let you to think of
contingencies if the first action item will not work.

This will allow you to come up with multiple action items or a means to
meet and even exceed your goal.
Step 3: Explore the Option
Guide questions to facilitate the 3rd step in establishing your options:

• What else could you do?


• What if this or that constraint were removed?
• What are the benefits and downsides of each option?
• What factors will you use to weigh up the options?
Step 4 : Established the will
The final step in the GROW model is to established the will.

established the will is about getting your commitment

The will to achieve the specified goal.


Step 4 : Established the will
Guide questions to help you established the will :
• So what will you do now, and when?
• What could step you moving forward?
• And how will you overcome it?
• Will this address your goal?
• How likely is this option to succeed?
• What else will you do?
Benefit coaching sessions
Based on research and experience, coaching sessions are necessary
because:
• It enables team members and employees to perform better especially when
coached positively rather than constantly being evaluated and related

• It provides employees with a more positive outlook, inspiring performance


especially from the more reserved or reluctant.
Benefits: coaching session
• It promotes career self- reliance which engages employees in continuous
career development

• It promotes creativity, performance, and action across the organization


Summary
As a future leader in the industry, and a recipient of this process, you
are now earned with fundamental concepts that will help you prepare
to become a good leader who values and leverages coaching and the
opportunities it provides.
Coaching- s.7
• Managing- making sure people to do what they know and are
expected to do
• Training- teaching people to do what they don’t know how to do yet
• Coaching- helping people identify inherent skills and capabilities, and
enabling them to use these to the best of their ability
GROW MODEL
G – identify what you want to accomplish to give you a head start and
better ideas in what goal to set
R – provides the opportunity to get to the root cause of the issue
particularly on what is stopping you from achieving the goal
O – looking for options
W- how can you commit to the goals you set

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