Building Innovation in

Public Sector: Possible

Areas of Intervention
National Institute of Public Administration,
Republic of Indonesia, 2014
 Public Service Reform

1. Strengthening Service Standard

 Study on Minimum Service Standard.
 Guidelines to conduct FGD and Public Hearing.
2. Strengthening Service Satisfaction
 Study on Enhancement of Service Satisfaction.
 Guidelines to conduct a Survey.
3. Promoting & Managing Public Service Innovation
 Innovation Start-up.
 Incubation of Innovation.
 Implementation & Dissemination of Innovation.
 Replication & Institutionalization of Innovation.
 Evaluation / Assessment of Innovation.
3. Promoting &
Managing
Innovation
1
5 2
4 3
 1. Innovation Start-up
a. Thinking Creatively and Differently
b. Identifying Organization’s Problems/Gaps
(Diagnostic Reading)
c. Benchmarking with Relevant Cases and
Best Practices
d. Defining Areas of Intervention
(Innovation Initiatives)
 2. Innovation Incubation
a. Preparing Logical Framework of
Innovation
b. Delivering Advocacy/Consultancy
c. Capacity Building (Innovation Training)
d. Building Collaboration (Communication
with Stakeholders to get commitment &
support)
e. Testing/Piloting
 3. Innovation Implementation &
Dissemination
a. Composing Action Plan of Innovation
(Integrating with Planning & Budgeting Scheme)
b. Monitoring System of Innovation
c. Preparing Innovation Documentation (video,
profiles, reports, etc.)
d. Promoting Innovation through Publication
(Public Dissemination via websites, newspaper,
seminars, policy dialogues, policy paper/briefs)
 4. Replication and
Institutionalization of Innovation
a. Stages in Replicating Innovation
b. Using Methods/Techniques & Instruments
of Replication.
c. Modifying Innovation
d. Building Innovation Culture in Organization
5. Evaluation / Assessment of
Innovation
a. Evaluation Steps and Methods
b. Impact Assessment
c. Feedback and Future Improvement of
Innovation
 Innovation Training
Additional modules (complement to the
above guidelines):
a. Policy Framework on Innovation
b. Creative Thinking Techniques
c. Canvas Model of Innovation
d. Innovation Management, etc.
 Possible Assistance from
Development Partners
a. Stock-take Innovation Initiatives across regions
and sectors;
b. Composing Guidelines on Managing Innovation;
c. Composing Training Module;
d. Training for Innovator;
e. Joint Research & Seminars;
f. International Benchmarking;
g. Documentation of Innovation; etc.
 List of Activities & Goals
Types of
Objectives
Activities
General Guidance • Providing general description on definition, scope and cycle
on Innovating Public of innovation.
Sector • Providing cases and best practices of innovation in different
field, institutions and regions.
• Stimulating and encouraging government officials to be
willing and being able to innovate.
Module on • Presenting varied techniques of creative thinking.
Innovation Start-up • Describing techniques in identifying organization’s
problems and gaps, and choosing areas of intervention.
• Giving illustration concerning the way of doing
benchmarking as a tool of innovation adoption.
• Explaining preparation needed to start innovation.
 Types of
Objectives
Activities
Module on • Explaining framework of innovation (what to innovate, who
Incubating take parts and what roles do they have, time and budget
Innovation scheme, defined benefit, etc).
• Providing techniques on incubation (advocacy, technical
assistance, training, networking/collaboration, etc) and
how such techniques could be implemented).
• Supplying with information regarding to whom
government official may get benefits from incubation.
Module on • Designing standard of competence, curriculum, sequence,
Innovation Training and duration of training.
• Preparing training materials.
• Managing pilot project of training
Managing • Creating “champions” of innovators.
Innovation TOT • Building qualified facilitators of innovation training.
• Accelerating knowledge transfer and knowledge exchange
on innovation.
 Types of
Objectives
Activities
International • Widening perspective and deepening experience for the
Workshop / nominee of “champions” and facilitators.
Comparative Study • Enriching training materials on innovation.
• Inspiring participant to be eager to promote innovation.
Innovation • Providing paper-based and video-based innovation cases
Documentation and practices.
• Comprehending innovation process from the very
beginning until the come of outputs / outcomes / benefits.
• Could be utilized for innovation training, dissemination,
promotion, and other activities.
Innovation • Conducting stock-take study (collecting and storing
Directory / innovation practices).
Database • Providing raw materials to further analysis and determining
actions needed.
• Could be utilized for innovation training, dissemination,
promotion, and other activities.
 Types of
Objectives
Activities
Module on • Providing strategies to connect innovation with annual plan
Innovation and budget.
Implementation & • Elucidating monitoring system of innovation and reporting.
Dissemination • Discussing varied type of publication (policy brief, website,
seminars, etc).
Module on • Providing stages and techniques on replicating innovation.
Innovation • Explaining modification of innovation.
Replication and • Producing more innovation practices among government
Institutionalization institutions.
• Providing techniques and stages of institutionalizing
innovation.
Government • Fulfilling mandate from Local Government Bill.
Regulation on Local • Providing local government with general guidance on
Government managing innovation.
Innovation • Accelerating innovation among local governments.
 Types of
Objectives
Activities
Joint Research on • Finding facts, problems, obstacles, and gaps in
Innovation implementation of innovation.
• Formulating strategies and recommendation to further
development of innovation.
Regular Discussion / • Discussing contemporary issues on innovation.
Expert Panel on • Knowledge nourishment among innovation actors, whether
Innovation public or private sector, whether central or local
government.
• Could be deployed as a monitoring system and
dissemination function.
Building Online • Provide online time-series resource on innovation.
Resource on • Providing media to store stock-take activities.
Innovation • Could be deployed as a monitoring system and
dissemination function.
 Types of
Objectives
Activities
Innovation • Describing different types of campaign: symposium,
Campaign competition, exhibition/expo, printed products (leaflet,
booklet, stickers, posters, etc.), memorabilia (flash disk,
power bank, umbrella, etc.)
• Press release in newspaper.
• Radio and TV broadcasting.
SIPP (Public Service • Database
Information System) • Compliant handling system
 Types of
Objectives
Activities
Liasion • Share innovation practices among initiators, best practices and stakeholders.
Innovation • Imprint the mindset and mutual culture to innovate
Meeting • Invite consultants (from agencies and donor) to share
• Promote innovations (start-up. developing, success and failures)
• (DIAN) LAN to initiate, regular monthly and rotate venue among members.
• Relate to stocktaking innovation in K/L/D, private and State-owned enterprises.
• List of innovation stakeholders in K/L/D, private and State-owned enterprises
(membership based coordinated by LAN)
Bechmarking • Establish cooperation and collaboration with national and international best
innovation practices innovation and donors.
• Benchmark innovation to adapt, adopt and innovate
• P2IPK to select and focus the innovation on “Training”, Research &
Development”, “Innovation”, “Secretariat”, and “STIA” for NIPA.
 Types of
Objectives
Activities
Innovation • Building concern and commitment to share innovation from different angels
Board and and perspectives
Diaries • Develop (electronic, IT based or manual) board and diaries to display
innovations
• Evidence to be used for innovation Training and innovation case study
writing
• Stimulate creativity and motivation to market innovation
• Establish best practice of display and models
Building habits • Head of Unit (Pusat) to introduce new system internally to select clipping,
to innovate & pictures, or caricature (IT based) and request to comment on it and elaborate
develop lesson learnt (daily or weekly based).
• Build habits to learn and share within unit (Pusat) to boost communication
• Develop mindset and internal work culture to innovate and develop mutually.
No Activites Estimasi Waktu Mitra Pembangunan
1 General Guidance on Innovating Public
Sector
2 Promoting & Managing Public
Service Innovation
a. Module on Innovation
Start-up
b. Module on Incubating
Innovation
c. Module on Innovation
Implementation & Dissemination

d. Module on Innovation Replication &

Institutionalization
e. Module on Innovation Evaluation /
Assessment
 Estimasi
No Activites Mitra Pembangunan
Waktu
3 Module on Innovation Training
4 Module on Managing Innovation
TOT
5 International Workshop /
Comparative Study

6 Innovation Documentation

7 Innovation Directory / Database

8 Government Regulation on Local
Government Innovation

9 Joint Research on Innovation

10 Regulation Discussion / Expert
Panel on Innovation

11 Building Online Resource on

Innovation
 Estimasi
No Activites Mitra Pembangunan
Waktu
12 Innovation Campaign
13 SIIP (Public Service Information
System)
14 Liasion Innovation Meeting
15 Bechmarking innovation
16 Innovation Board and Diaries
17 Building habits to innovate &
develop